We stayed at your hotel in Room 09 for 5 nights during the holiday, and would like to share our impressions — with genuine appreciation for the beauty and potential of your property. First of all, the room was spotless, peaceful, comfortable, and had a wonderful view. We also appreciated the professional housekeeping team, the well-organized beach area, and the kind assistance we received with laundry service. Special thanks to Ms. Dilek at reception, who was extremely helpful and the only fluent English speaker we encountered.🙏 --- Service Team & Training The young staff were polite and tried their best, However, they were placed in situations that exceeded their training and experience — leading to repeated, yet entirely preventable, service issues. Most of these could easily be addressed with basic hospitality training and closer supervision. We asked in Turkish for “two servings” to share a meal, but no extra plates were given — only utensils. By the time plates arrived, the food was cold. My English-speaking spouse requested a “fork and spoon,” but the staff member didn’t understand. So he opened the drawer and get them by himself. One young inexperienced person delivering laundry entered our room with a key without knocking — a serious privacy concern. Basic hospitality training and supervision would easily prevent these issues.
We stayed at your hotel in Room 09 for 5 nights during the holiday, and would like to share our impressions — with genuine appreciation for the beauty and potential of your property. First of all, the room was spotless, peaceful, comfortable, and had a wonderful view. We also appreciated the professional housekeeping team, the well-organized beach area, and the kind assistance we received with laundry service. Special thanks to Ms. Dilek at reception, who was extremely helpful and the only fluent English speaker we encountered.🙏 --- Service Team & Training The young staff were polite and tried their best, However, they were placed in situations that exceeded their training and experience — leading to repeated, yet entirely preventable, service issues. Most of these could easily be addressed with basic hospitality training and closer supervision. We asked in Turkish for “two servings” to share a meal, but no extra plates were given — only utensils. By the time plates arrived, the food was cold. My English-speaking spouse requested a “fork and spoon,” but the staff member didn’t understand. So he opened the drawer and get them by himself. One young inexperienced person delivering laundry entered our room with a key without knocking — a serious privacy concern. Basic hospitality training and supervision would easily prevent these issues.
