Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately THB 350 for adults and THB 175 for children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and should be arranged at least 24 hours before arrival.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific features may vary, and it is recommended to contact the property for detailed information.

What is the location of the property in relation to key landmarks?

The property is located in Pattaya (Jomtien), just a 1-minute drive from Dongtan Beach and 5 minutes from Walking Street. It is also 1.1 miles from Jomtien Beach and 2.8 miles from Pattaya Beach.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool. The pool is operational year-round, providing a refreshing escape for guests.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property does not provide specific information on extra beds or cribs. It is advisable to contact the property directly for details regarding availability and any associated costs.

The Sanctuary Resort Pattaya Hotel

Average nightly price at The Sanctuary Resort Pattaya, BW Signature Collection by month, last 12 months (USD)
Month	Average price
January	US$72
February	US$62
March	US$56
April	US$56
May	US$47
June	US$43
July	US$47
August	US$46
September	US$47
October	US$53
November	US$57
December	US$66

What guests think

At The Sanctuary Resort Pattaya, BW Signature Collection, travelers repeatedly praise the friendly staff, quiet near-beach location, and scenic rooftop pool, while noting an aging property with inconsistent upkeep, patchy in-room Wi-Fi, and occasional cleanliness issues including mold.

Rooms range from comfortable and sometimes spacious with sea views to dated spaces with weak air conditioning, inconsistent water pressure or temperature, broken or leaking fixtures, and unreliable electrical outlets. Some appreciate the distinctive lobby and restaurant aquariums, while several reviews report slow bar or restaurant service and breakfasts that can be basic or delayed. Overall, expect friendly service and a convenient beachside base with variable room quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop pool is a frequent highlight, and several guests mention unique aquariums in the lobby/restaurant. Others note the pool and some areas feel old or need maintenance, with some reports of water-quality concerns.

Related guest reviews

10

Massimiliano

28 Feb 2026

·

Stayed 7 nights

Everything was excellent. The location, the rooftop pool, the gym, housekeeping and not least the staff! On top of everything, we got free room upgrade with sea view. Very grateful! ☺️🙏 to a

6

Mark

26 Mar 2024

·

Stayed 2 nights

Positives: 1. Pratumnak is away from the mayhem of Pattaya but close enough to get there if that’s for you. Nice quiet area, good restaurants and cafes. 2. Located very close (1 min) to the beach (and it’s a nice beach). 3. Rooftop pool area is good, pool though not large is big enough and always beds available. 4. Beautiful Yamaha Baby Grand in lobby and nice aquariums (2) with small sharks swimming during breakfast. Negatives: 1. The hotel is VERY tired and in need of refurbishment. Almost moved inside an hour of being in the room. Not 5 star, probably struggles for 4 stars. For example, constant problems with the lifts not working, decor in rooms is old, bathroom fittings worn and a few chipped tiles etc….Just felt all a bit tired. 2. Breakfast - standard omelette took 20 mins to cook! Was tasty but 20 mins??!! 2nd day went out for breakfast locally (much better). Sea view? Erm…well yep from the pool. From the rooms it’s miles off and across some ugly barren ground first. (3) 1000thb deposit taken against your plastic room key!!!! Not that you’d keep it but what a cheap “trick”. Very silly. Close enough to walk or short Bolt to Jomtien. Good bars locally though better in Jomtien. Overall - very average - much better options locally.

2

John

19 Jul 2025

·

Stayed 4 nights

Maybe this hotelnwas 5 star 40 years ago but not anymore. Swimming pool was not available and faucet water was not clean. Dirty water smelled. Furnitures are old and not clean. Scared to sit on it. Don't tricked by BW. it's not worthy at all.

10

Jean

19 Apr 2025

·

Stayed 4 nights

Very nice hotel, not too big. Nice lobby with fish tanks, one with 2 spectacular small sharks. Affordable price for the quality. Nice bedroom design with balcony with nice view of the ocean, Koh lan and beautiful sunset. Extremely convenient location, big 7-Eleven on the beach, nice Sand Cafe with wide choice of food all within a 2 minutes walk. Located on very quiet street with very little car or motorbike circulation.

10

takayuki

26 Aug 2025

·

Stayed 1 night

屋上にプールがありのんびり過ごせるビーチも目の前です朝食のレストランには鮫が泳いでいます

8

DIANNE

5 Feb 2025

·

Stayed 6 nights

Property was very convenient to the beach, dining and entertainment. Pool area was excellent. Room was clean and comfortable.

2

PATRICK

17 Jan 2025

·

Stayed 3 nights

Je ne comprends pas le classement de cet hôtel et que Best Western l'accepte dans son groupe !! Il est vieux, usé, sale et n'est pas insonorisé. La clim (qui pulse en face du lit) est hors d'âge, sale (microbes) et impossible de régler la température, du coup rhume assuré.Tromperie totale !! Séjour de 3 nuits horrible ! Attention ! Il y a 2 bâtiments dont 1 avec une entrée glauque qui donne l'accès à des suites (c'est ce que nous avions réservé) La piscine en roof top est également très vieille et dégradée. Qualité de l'eau douteuse (lichen contre les paroies) et clientèle Russe très bruyante. Tables, chaises et transats datent de nombreuses années, sans confort... Bref fuyez cet hôtel indigne d'une chaîne renommée et qui devrait être banni des sites de réservation.

8

Ewa

22 Aug 2024

·

Stayed 2 nights

Trevligt rum med delvis havsutsikt. Bra service vid in och utcheckning. Bra service från roomservice personalen. Bra urval av maträtter. I restaurangen finns ett akvarium med två hajar. Utanför en bassäng med Koi fiskar. Trevligt pool området. Pool personalen dock väldigt långsam och man fick leta efter dem till och från. En sak vi tycker är märkligt är att rummet inte blev städat förrän kl 16:30. Det är i senaste laget när man är på semester. Man förväntar sig att städningen ska göras under förmiddagen och vara klar senast 13.

8

Peyman

18 Aug 2024

·

Stayed 11 nights

Personel nett und freundlich. Sauberkeit ok. Restaurant ok. Für 5 sterne hotel war der pool nich gut und muss unbedingt renoviert werden. Ständige pool party von Chinesen war nich in Ordnung, weil wir den pool nicht nutzen könnten.

8

Bengt

10 Aug 2024

·

Stayed 1 night

Very nice roof top pool. But wifi in my room was terrible.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many found rooms and public areas very clean, but multiple reviews report musty or moldy smells, dirty or worn areas, and inconsistent or late housekeeping. Some also noted rust or stains.

Related guest reviews

8

Gary

11 Oct 2025

·

Stayed 5 nights

Very clean, located virtually on the beach. Conveniently close to restaurants, bars, markets and the beach. Staff very helpful.

6

Michael

4 Aug 2025

·

Stayed 7 nights

Location is fine , close to walking distance . The building is nice as you walk in the foyer . But the room l got was pretty outdated, smelling from moisture and roof were full of moulds, the room was dark due exposure in front of other buildings . My friend had the same room but in well lighting room facing sunlight, and was offered a fruit as a welcome. Not me ! And he paid $100 cheaper than l what l got . A let down .

10

Michael

8 Oct 2025

·

Stayed 2 nights

Extremely clean and staff were 110% helpful all around.

4

Stephanie

3 Nov 2025

·

Stayed 1 night

Checkin was friendly and smooth - then we were led to our room and an assault of mould smell hit us. Walls visibly wet, black mould everywhere and in the aircon vents. We asked to change rooms which was accommodated very quickly and easily with the lovely staff. Crazy however to even try and put guests in that space - it was uninhabitable. Otherwise - VERY comfortable bed, huge space in the family suite.

2

John

19 Jul 2025

·

Stayed 4 nights

Maybe this hotelnwas 5 star 40 years ago but not anymore. Swimming pool was not available and faucet water was not clean. Dirty water smelled. Furnitures are old and not clean. Scared to sit on it. Don't tricked by BW. it's not worthy at all.

6

Kine

1 Mar 2025

·

Stayed 2 nights

Det var mugg i dusjen og når vi bestilte mat i restauranten var biffen feil stekt. Måten de håndterte dette på var ikke god. Store rom, men luktet ikke bra.

8

DIANNE

5 Feb 2025

·

Stayed 6 nights

Property was very convenient to the beach, dining and entertainment. Pool area was excellent. Room was clean and comfortable.

2

Thomas

12 Jan 2026

·

Stayed 4 nights

Room was old and dirty. Dayly cleaning af was non-existing.

2

yvon

2 Dec 2023

·

Stayed 1 night

Poor breakfast, dirty hallway, second building outdated empty hold furniture in the lobby area musty smell. Staff super nice and accommodating!

10

Norak

3 Mar 2024

·

Stayed 2 nights

Great location, friendly staff, very clean had to extend my stay due to great service

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AI-generated summary based on recent guest reviews

Rooms

Rooms vary from spacious, comfortable, and sometimes with sea views to dated spaces with maintenance problems such as weak AC, inconsistent water pressure/temperature, broken or leaking showers, and unreliable outlets. In-room Wi-Fi is often poor, and some mention thin walls or limited views.

Related guest reviews

8

Ronald

1 Sept 2024

·

Stayed 2 nights

The only issue is our showerhead was broken

10

Terry

26 Sept 2025

·

Stayed 10 nights

We had a ocean view room on the 7th floor , this is a excellent hotel , we stayed twice now and will stay again .

6

Michael

4 Aug 2025

·

Stayed 7 nights

Location is fine , close to walking distance . The building is nice as you walk in the foyer . But the room l got was pretty outdated, smelling from moisture and roof were full of moulds, the room was dark due exposure in front of other buildings . My friend had the same room but in well lighting room facing sunlight, and was offered a fruit as a welcome. Not me ! And he paid $100 cheaper than l what l got . A let down .

8

Sven

29 Apr 2025

·

Stayed 18 nights

Okey hotel in the upper class. Bad Wi-Fi in room….

6

Peter

25 Feb 2025

·

Stayed 8 nights

This looks like it was a beautiful hotel once upon a time, but under new owners Best Western, it is worn down and in need of a desperate rehab. The lobby is very nice but deceiving, because the rooms are old and in rough shape. The water pressure and temperature were extremely inconsistent. The AC in the rooms did not work well. Our group had 5 rooms, and all were substandard. Also found bugs on the beds and in the rooms. It was in a nice area with lots to do.

4

Stephanie

3 Nov 2025

·

Stayed 1 night

Checkin was friendly and smooth - then we were led to our room and an assault of mould smell hit us. Walls visibly wet, black mould everywhere and in the aircon vents. We asked to change rooms which was accommodated very quickly and easily with the lovely staff. Crazy however to even try and put guests in that space - it was uninhabitable. Otherwise - VERY comfortable bed, huge space in the family suite.

10

Jean

19 Apr 2025

·

Stayed 4 nights

Very nice hotel, not too big. Nice lobby with fish tanks, one with 2 spectacular small sharks. Affordable price for the quality. Nice bedroom design with balcony with nice view of the ocean, Koh lan and beautiful sunset. Extremely convenient location, big 7-Eleven on the beach, nice Sand Cafe with wide choice of food all within a 2 minutes walk. Located on very quiet street with very little car or motorbike circulation.

6

Lloyd

7 Oct 2024

·

Stayed 3 nights

Poor wifi

4

Adil

27 Jan 2024

·

Stayed 2 nights

Noisy rooms, thin walls, we hear everything in the next room, and unfortunately, we had a couple doing their business.. the hotel employees are nice though .. even if they didn’t accept our late check out request

8

PRITESH

3 May 2025

·

Stayed 4 nights

Stayed in the junior suite. Looks nice on the outside but so many little things were poor. The shower faucet was falling off the wall. The overhead shower would leak for over a day before it would stop when using the wand. Half the electrical outlets didn't work. With 2 TVs back to back, the remote would turn on or tune bith TVs. Tv content quality was SD at best. The lobby smelled like rubbing alcohol and the elevator buttons would push into the wall. Balcony lights would not work, and AC is only in the bedroom. Not in the living room area Good stuff - cozy bed, hot shower, good fridge, excellent location to the beach. Generally a quiet location. Super nice staff too

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, polite, and helpful. A few guests experienced slow bar/restaurant service, occasional communication lapses, or pushy sales from one staff member.

Related guest reviews

10

Daniel

15 Oct 2023

·

Stayed 2 nights

Nice hotel,clean rooms and very friendly staff!!

4

Gary

22 Mar 2025

·

Stayed 6 nights

Staff are very nice but lack of interaction between reception and housekeeping meant agreed requests were never kept which impacted on, what should have been , a very enjoyable experience. Still enjoyed my stay and outside of this the trip was still extremely enjoyable

10

Peter

21 Mar 2025

·

Stayed 7 nights

The staff are super kind, polite and professional. They MAKE the visit.

10

Nakream

1 Jul 2025

·

Stayed 1 night

Great Staff friendly and professional

10

Rosie

4 Jan 2026

·

Stayed 3 nights

Lovely hotel, all staff super friendly :-)

10

Christopher

24 Jun 2024

·

Stayed 2 nights

Great facility, great staff

10

terje

7 Feb 2026

·

Stayed 2 nights

Veldig bra sted, noe trege i resturanten. Ellers bra!!!

8

Tyron

5 May 2024

·

Stayed 10 nights

This hotel is a four star not 5, although it is nice, the breakfast was very basic and not really catered well for english but then again it is in thailand so i guess you cant really moan at that. The reception staff were excellent and extremely helpful but the staff in the roof bar were very slow and it took ten mins just to get a drink despite being relatively quiet. Food on the roof top was nice but expect to wait fourty mins for it. I would definitely stay there again despite its little downfalls.

10

Mark

21 Dec 2023

·

Stayed 14 nights

Great hotel and wonderful helpful staff

10

Norak

3 Mar 2024

·

Stayed 2 nights

Great location, friendly staff, very clean had to extend my stay due to great service

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AI-generated summary based on recent guest reviews

Location

Consistently described as convenient and peaceful, with a short walk to the beach and easy access to restaurants, bars, and shops. A few felt the location was good but not exceptional.

Related guest reviews

4

Stian

22 Dec 2025

·

Stayed 3 nights

Beginning to get old, but the staff is very friendly and the locals is perfect…

8

Gary

11 Oct 2025

·

Stayed 5 nights

Very clean, located virtually on the beach. Conveniently close to restaurants, bars, markets and the beach. Staff very helpful.

10

Shaun

24 Oct 2023

·

Stayed 2 nights

Amazing property for the price. Only thing is you need to put the “please make up my room” sign outside your door each day. This place has sea views from most rooms and the rooftop pool bar and restaurant is amazing. Over the top value for money in a nicer and quieter section of Pattaya (family friendly)

6

Mark

26 Mar 2024

·

Stayed 2 nights

Positives: 1. Pratumnak is away from the mayhem of Pattaya but close enough to get there if that’s for you. Nice quiet area, good restaurants and cafes. 2. Located very close (1 min) to the beach (and it’s a nice beach). 3. Rooftop pool area is good, pool though not large is big enough and always beds available. 4. Beautiful Yamaha Baby Grand in lobby and nice aquariums (2) with small sharks swimming during breakfast. Negatives: 1. The hotel is VERY tired and in need of refurbishment. Almost moved inside an hour of being in the room. Not 5 star, probably struggles for 4 stars. For example, constant problems with the lifts not working, decor in rooms is old, bathroom fittings worn and a few chipped tiles etc….Just felt all a bit tired. 2. Breakfast - standard omelette took 20 mins to cook! Was tasty but 20 mins??!! 2nd day went out for breakfast locally (much better). Sea view? Erm…well yep from the pool. From the rooms it’s miles off and across some ugly barren ground first. (3) 1000thb deposit taken against your plastic room key!!!! Not that you’d keep it but what a cheap “trick”. Very silly. Close enough to walk or short Bolt to Jomtien. Good bars locally though better in Jomtien. Overall - very average - much better options locally.

10

Jean

19 Apr 2025

·

Stayed 4 nights

Very nice hotel, not too big. Nice lobby with fish tanks, one with 2 spectacular small sharks. Affordable price for the quality. Nice bedroom design with balcony with nice view of the ocean, Koh lan and beautiful sunset. Extremely convenient location, big 7-Eleven on the beach, nice Sand Cafe with wide choice of food all within a 2 minutes walk. Located on very quiet street with very little car or motorbike circulation.

10

Andrew

28 Apr 2024

·

Stayed 6 nights

Our experience was wonderful. The staff went the extra mile and made sure our stay was an unforgettable experience. Our room was luxurious, the location is fantastic. A short walk to the beach, restaurants, or markets. We will be returning to make more fantastic memories!

8

DIANNE

5 Feb 2025

·

Stayed 6 nights

Property was very convenient to the beach, dining and entertainment. Pool area was excellent. Room was clean and comfortable.

10

Rolf V.

14 Jan 2024

·

Stayed 5 nights

Ligger nærmt stranden og alt annet vi trenger samtidig som det er rolig rundt hotellet.

10

Andrew

3 May 2024

·

Stayed 6 nights

Our honeymoon experience was wonderful. The staff went the extra mile and made sure our stay was an unforgettable experience. Our room was luxurious, the location is fantastic. A short walk to the beach, restaurants, or markets. We will be returning to make more fantastic memories!

10

Norak

3 Mar 2024

·

Stayed 2 nights

Great location, friendly staff, very clean had to extend my stay due to great service

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AI-generated summary based on recent guest reviews

Dining

Breakfast quality is mixed—often basic or not very good for some, but acceptable value for others. Several note slow service at the restaurant and rooftop bar, though food can be tasty; the shark aquariums are a distinctive touch.

Related guest reviews

8

Julia

6 Nov 2024

·

Stayed 5 nights

Sehr gut gelegenes Hotel in absoluter Strandnähe! Sehr freundliches Personal und alles fussläufig erreichbar. Das Frühstück war eher asiatisch, aber es gab immer frisches Obst und eine kleine Auswahl an Gebäck. Für mich als Raucher war es schade dass man am Balkon nicht rauchen durfte und somit immer vors Hotel gehen musste.

6

Mark

26 Mar 2024

·

Stayed 2 nights

Positives: 1. Pratumnak is away from the mayhem of Pattaya but close enough to get there if that’s for you. Nice quiet area, good restaurants and cafes. 2. Located very close (1 min) to the beach (and it’s a nice beach). 3. Rooftop pool area is good, pool though not large is big enough and always beds available. 4. Beautiful Yamaha Baby Grand in lobby and nice aquariums (2) with small sharks swimming during breakfast. Negatives: 1. The hotel is VERY tired and in need of refurbishment. Almost moved inside an hour of being in the room. Not 5 star, probably struggles for 4 stars. For example, constant problems with the lifts not working, decor in rooms is old, bathroom fittings worn and a few chipped tiles etc….Just felt all a bit tired. 2. Breakfast - standard omelette took 20 mins to cook! Was tasty but 20 mins??!! 2nd day went out for breakfast locally (much better). Sea view? Erm…well yep from the pool. From the rooms it’s miles off and across some ugly barren ground first. (3) 1000thb deposit taken against your plastic room key!!!! Not that you’d keep it but what a cheap “trick”. Very silly. Close enough to walk or short Bolt to Jomtien. Good bars locally though better in Jomtien. Overall - very average - much better options locally.

8

Perry

4 Mar 2024

·

Stayed 15 nights

Great hotel but Breakfast not very good Not enough beds by pool

10

takayuki

26 Aug 2025

·

Stayed 1 night

屋上にプールがありのんびり過ごせるビーチも目の前です朝食のレストランには鮫が泳いでいます

10

Dennis

2 Dec 2023

·

Stayed 7 nights

We stayed here 7 nights. Overall a very nice property. The wifi in our room was poor, but it seemed to be unique to our room - maybe a bad router. Otherwise everything was good. It is a convenient location to the beach and food options. The breakfast buffet is a good price with good options.

6

Kine

1 Mar 2025

·

Stayed 2 nights

Det var mugg i dusjen og når vi bestilte mat i restauranten var biffen feil stekt. Måten de håndterte dette på var ikke god. Store rom, men luktet ikke bra.

10

terje

7 Feb 2026

·

Stayed 2 nights

Veldig bra sted, noe trege i resturanten. Ellers bra!!!

8

Ewa

22 Aug 2024

·

Stayed 2 nights

Trevligt rum med delvis havsutsikt. Bra service vid in och utcheckning. Bra service från roomservice personalen. Bra urval av maträtter. I restaurangen finns ett akvarium med två hajar. Utanför en bassäng med Koi fiskar. Trevligt pool området. Pool personalen dock väldigt långsam och man fick leta efter dem till och från. En sak vi tycker är märkligt är att rummet inte blev städat förrän kl 16:30. Det är i senaste laget när man är på semester. Man förväntar sig att städningen ska göras under förmiddagen och vara klar senast 13.

8

Tyron

5 May 2024

·

Stayed 10 nights

This hotel is a four star not 5, although it is nice, the breakfast was very basic and not really catered well for english but then again it is in thailand so i guess you cant really moan at that. The reception staff were excellent and extremely helpful but the staff in the roof bar were very slow and it took ten mins just to get a drink despite being relatively quiet. Food on the roof top was nice but expect to wait fourty mins for it. I would definitely stay there again despite its little downfalls.

2

yvon

2 Dec 2023

·

Stayed 1 night

Poor breakfast, dirty hallway, second building outdated empty hold furniture in the lobby area musty smell. Staff super nice and accommodating!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $43	19 $43	20 $49	21 $52	22 $65	23 $65	24 $60
25 $43	26 $44	27 $49	28 $49	29 $47	30 $47	31 $47

Su	Mo	Tu	We	Th	Fr	Sa
1 $43	2 $43	3 $43	4 $47	5 $47	6 $49	7 $52
8 $43	9 $44	10 $44	11 $44	12 $52	13 $56	14 $61
15 $52	16 $52	17 $57	18 $51	19 $96	20 $101	21 $61
22 $51	23 $52	24 $57	25 $72	26 $57	27 $71	28 $73
29 $52	30 $52

The Sanctuary Resort Pattaya, BW Signature Collection

Prices for The Sanctuary Resort Pattaya, BW Signature Collection

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Twin Beds, Balcony, City View

Junior Suite, 2 Twin Beds, Balcony, City View (Living Room)

Junior Suite, 1 King Bed, Balcony, City View (Living Room)

Premium Suite, 1 King Bed, Balcony, City View (Living Room)

Family Suite, Multiple Beds, Balcony, Ocean View (Living Room)

Deluxe Room, 1 King Bed, Balcony, City View

Family Suite, Multiple Beds, Balcony, City View (Living Room)

Guest reviews of The Sanctuary Resort Pattaya, BW Signature Collection

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Sanctuary Resort Pattaya, BW Signature Collection

Prices for upcoming dates