Is parking available at the hotel?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 5 AM to 9 AM.

Does the hotel allow pets?

Yes, pets are allowed in specific rooms only, with a fee of USD 25 per accommodation, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request but cannot be guaranteed.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible parking and facilities. Step-free entrances are available.

Where is the hotel located in relation to nearby attractions?

The hotel is located in a state park, just a 5-minute walk from Pheasant Hollow Winery, 2 minutes from Wayne Fitzgerrell State Park, and approximately 1.9 miles from Rend Lake.

Are children allowed to stay at the hotel?

Yes, children are welcome at the hotel. The minimum age for children to stay for free is not specified.

Does the hotel offer extra beds or cribs?

The hotel offers rollaway beds for a fee of USD 20 per stay. Advance request for rollaway beds is required.

SureStay Hotel by Best Western Whittington

Average nightly price at SureStay Hotel by Best Western Whittington Rend Lake by month, last 12 months (USD)
Month	Average price
January	$69
February	$70
March	$81
April	$91
May	$96
June	$87
July	$83
August	$86
September	$84
October	$79
November	$77
December	$70

What guests think

Across recent reviews, SureStay Hotel by Best Western Whittington Rend Lake is described as a clean, quiet, no-frills stopover with friendly staff, comfortable beds, and convenient access off the interstate, especially handy for travelers visiting nearby Rend Lake.

The continental breakfast is very basic, with limited variety, few or no hot items, and often weak coffee. Multiple reviews mention renovations and water‑damage mitigation creating musty corridors with dehumidifiers, plus occasional pests and room maintenance issues, and some areas feel dated. Secluded with little dining nearby, it suits road‑trippers seeking a simple overnight.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ample, convenient parking (including space for boats and trailers) and a pet-friendly setup are appreciated. Several reviews note ongoing renovations and water‑damage mitigation with dehumidifiers, occasional messy common areas, and concerns about unlocked exterior doors.

Related guest reviews

10

Steve

May 24, 2024

·

Stayed 1 night

Very clean and comfortable place to stay. Plenty of parking for trucks and trailers and gas station next door. Our stay was quiet and relaxing.

8

Brandy

May 17, 2025

·

Stayed 1 night

Property is under renovation. The swrvice was good. Facilities were clean even thoigh construction seems to be on going. The breakfast was good, could have more options. The property has an issue with bird feces, it wouldnt be an issue, but it is built up by the front doors to the entrance of lobby

10

Carla

Aug 19, 2024

·

Stayed 1 night

Wonderful hidden gem tucked off the highway. Clean & friendly. They do have a cat living on premises.. so if your allergic be prepared.

8

John

Dec 8, 2023

·

Stayed 1 night

No security. No key access to enter the building.

10

Ann

May 7, 2025

·

Stayed 1 night

Some of the property is is under a construction addition otherwise it’s quiet and convenient

10

Ivan

Jul 10, 2025

·

Stayed 1 night

Quiet place. Going through some renovations and our room was updated nicely.

8

Kathy

Feb 22, 2025

·

Stayed 1 night

It was a fine stay but the property was messy due to construction

10

Steve

Nov 14, 2024

·

Stayed 1 night

Very comfortable, nice and clean hotel. Staff was very pleasant and parking was convenient, we had a large stock trailer.

8

Casey

Aug 26, 2024

·

Stayed 1 night

Boat parking is handy

10

Kevin

Mar 4, 2025

·

Stayed 1 night

Nice people, comfortable room. Our dogs enjoyed the stay with us. Definitely recommend!

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms very clean. However, recurring reports cite musty or humid hallways, occasional mold or odors, and intermittent pests (ants/bugs), with a few housekeeping or maintenance lapses.

Related guest reviews

2

Seth

Dec 25, 2025

·

Stayed 1 night

Stains on sheets, ants in room, nails sticking out from picture frames.

4

Cathy

Jul 13, 2024

·

Stayed 1 night

Please get this hotel up to healthier expectations!!! Walking to our room the hallway was lined with dehumidifiers. We were in room 118. We live in the south so are aware of heat-humidity. This was sickening to open our door and overwhelmed with strong pet urine. We found the source of it was the wet carpet from having such high humidity in it > 70%. While we don’t expect frills in a pet friendly hotel, we do expect healthy conditions. Absolutely strong pet urine. Wet rug. Our clothes were wet from humidity next morning. Please fix this health hazard. Nobody should go to this hotel until it is fixed. We thought it was an isolated situation when we first read reviews, unfortunately it is not. We would have left but we traveled 9 hours and there was nothing else near. Also make sure to bring food. No place for food unless you go 10 miles further and if you get there after 6 places are not open. In summary we barely slept because of the lack of healthy air flow,strong pet urine odor. We had to keep our clothes/shoes on for health reasons. Our poor two well behaved indoor older labs we had to pay additional pet fees would only lay down by the door wanting out of there.

10

Jennifer

May 11, 2024

·

Stayed 1 night

I appreciate how clean the hotel was…right down to baseboards.

6

Judy

Oct 8, 2025

·

Stayed 1 night

There is nothing around really. Plenty of parking. We stayed for a quick overnight and continued on our way in the am. The continental breakfast was subpar. Nothing hot at all basically cold cereal, yogurt bread or a muffin some juice and the milk was 3 days past expiration. Carpet in the breakfast area was grungy. Very small room and mostly high top tables. Bed and room were ok. Shower curtain showed some mold.

6

melissa

Aug 20, 2023

·

Stayed 1 night

The room was clean and the beds were very comfortable. The staff was very friendly. The hotel had had a leak and the hallway was musty and they had dehumidifiers all along the hall. But the room did not smell bad. They need to replace the ceiling tiles because they are grey with mold in the hall.

4

Angela

Jul 9, 2025

·

Stayed 1 night

Fine enough accommodation generally speaking, but did see roaches in my room. Was surprised based on how highly rated this hotel is.

2

Cassandra

Jul 12, 2025

·

Stayed 1 night

The room smelled moldy and damp. We found multiple bugs in the room. Comments are misleading. Breakfast was cereal and bagels in a bin. It was not worth the price.

10

Jerzie

Aug 7, 2025

·

Stayed 1 night

Incredibly clean and comfortable stay! The staff were super friendly and I had one of the best night sleeps of my life haha

10

Thomas W.

Dec 27, 2025

·

Stayed 1 night

Room was clean and furnishings seemed renovated. Jimmy Dean breakfast sandwiches was a good option. Staff was very friendly.

6

Mary Joy

Oct 31, 2024

·

Stayed 1 night

It was super clean and the staff were nice, but the breakfast was extremely limited (only bagels and yogurt and cream cheese, and one apple for the entire building) and no water - we were told to drink the tap. There were some ants on the side tables and a cricket in the bathroom - which you are in the middle of the woods/camping areas, so definitely understandable. The beds were very comfortable, and the area surrounding is pretty quiet! The gas station next door sells good breakfast sandwiches as an alternative.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic but generally comfortable, with many praising the beds and some noting spacious layouts and quiet stays. A minority report dated decor, noise from hallways or nearby areas, and occasional maintenance issues like AC or TV remotes.

Related guest reviews

6

Ronald

Dec 24, 2025

·

Stayed 2 nights

Room was clean and bed was decent. Although could hear everything outside the room. Like a heard of elephants running around. Breakfast could use more options.

8

Gina

May 27, 2023

·

Stayed 1 night

Nice little property - clean and friendly staff - breakfast could use improvements. Our AC was broken, arrived after midnight and did not notice until 2am when we woke up sweating! Windows don't open. Told FD in the am, they apologized and said we should have changed rooms...it was 2am...not doing that. No other compensation offered, disappointing.

10

Douglas J

Nov 15, 2025

·

Stayed 1 night

the room was clean, plenty of room. the beds were comfortable. the staff when we checked in was super, friendly, and fun. Had a great sleep. We come through this area often and will stop here again.

6

Edwin

Apr 7, 2024

·

Stayed 3 nights

it Was alright a little outdated.

8

Yetta

Jul 18, 2023

·

Stayed 5 nights

Spacious rooms, friendly and helpful staff. Pet friendly. Close to Rend Lake. Quiet.

4

amanda

Mar 2, 2023

·

Stayed 1 night

This hotel is built like a cardboard box. EVERY sound is picked up from inside the room. The doors slammed all night long and road noise was easy to hear. The door had a 3/4" gap between it and the floor. The room was clean but there was no coffee with the coffee pot. I told the front desk attendant when I checked out and they didn\'t seem to care. For the price I paid ($125) I got little to no sleep.

8

Megan

Dec 24, 2023

·

Stayed 1 night

Bed sagged in the middle and outlets on lamps didn’t work.

10

Arleen

Jun 29, 2025

·

Stayed 1 night

Room very nice. Clean and spacious. Bed was comfy.

8

Robert

Oct 31, 2025

·

Stayed 1 night

The bed and pillows were super comfortable. The room was extremely quiet.

8

Nikki

Oct 17, 2024

·

Stayed 1 night

Front desk receptionist was super awesome. Very friendly. The hotel is close to a train that I heard around midnight, but it was really quick so not that big of an issue. Easy access to the interstate. Only concern was drapes were located over the heating/cooling element and would blow up every time the fan turned on. Being on the first floor it was kind of unnerving. However, I just shoved the drapes onto the window ledge and it seemed to fix the problem.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful, and accommodating. Some guests experienced limited staffing that led to waits, key or billing hassles, or an unusual towel‑exchange policy.

Related guest reviews

10

Elizabeth

Apr 10, 2024

·

Stayed 1 night

Shout out to Katie, the manager onsite on April 7, 2024. She was exceptionally welcoming, thorough and efficient in taking of the crowds arriving to view the Total Solar Eclipse. We really appreciated her!!

10

Sean

Sep 26, 2025

·

Stayed 1 night

Friendly and accommodating staff! Breakfast is continental. Nicely kept hotel and great value for the price!

6

Paula

Dec 2, 2025

·

Stayed 2 nights

The staff was friendly and when we arrived the room was in good shape. However, when we had gotten back to the room the next day after being out and about all day long, the room was cleaned at all, had not even been touched. We were not too upset it had not been cleaned but wanted fresh towels for showers. We went to the front desk to report the room had not been cleaned as was advised they are only required to clean the room every 3 days. We then asked about getting new towels and were we required to turn in our used towels before being given new ones. We went back to the room and gathered our towels to get replacement ones and because we only brought back the used ones instead of all of them, we were threatened to have our account being added with having extra towels. I had already made two trips to the front desk about new towels so asked front desk person to follow me to my room so I could give an account of what towels we still had because I did not want to risk being charged for having extra towels. Never have we, ask guests, been required to turn in our used towels to get replacement ones. Housekeeping usually takes care of swapping them out. The stay itself was fine and the staff was friendly, but the whole towel situation really put a negative on the experience and was completely unnecessary.

10

Karen

Feb 1, 2025

·

Stayed 1 night

Staff is always so friendly and professional at this property. The rooms are clean and beds are very comfortable. We stay here often and have never had a bad experience. It is a great place to overnight!

10

Thomas W.

Dec 27, 2025

·

Stayed 1 night

Room was clean and furnishings seemed renovated. Jimmy Dean breakfast sandwiches was a good option. Staff was very friendly.

6

Jeanne

Jul 8, 2025

·

Stayed 1 night

There are plenty of other places to stay nearby, wished we'd have chosen another property. No one wants to have to change rooms once they've settled in. Staff is bare bones, had trouble finding someone to report to when we left this morning. Also, no restaurants nearby, or open on Mondays so had to eat what we had leftover from our earlier lunch. If all you need is a bed for a few hours it works, otherwise you'd be best to find another spot.

4

Annie

Apr 12, 2024

·

Stayed 1 night

Very noisy. Sounded like there was a party in the lobby very late. No one at desk at checkout. When I checked my bank account I was charged double for the room. The issued a credit and then charged the correct room price. The credit takes 4 to 5 days to appear but the correct charge comes out right away. So now have 3 times the charge coming out of my account. It has been 3 days. Really hoping the credit shows up.

10

Erin

Jul 18, 2025

·

Stayed 2 nights

We had originally two different stays, but ended up extending our stay to be one long stay, it was very easy to do! However, the hotel keys kept not working because we would put them by our phones or in our wallets. This was frustrating.

10

Bill

Dec 9, 2022

·

Stayed 1 night

Incredibly helpful and friendly staff. I don’t know what you are paying the woman who checked us in but she deserves a raise!

10

Marilyn

Jun 9, 2025

·

Stayed 1 night

Our stay was very nice. The hotel is clean and all the staff were very friendly. The beds are comfortable. My only complaint was that it is so small the front desk people have other duties, so we had to wait a little bit to check in and out. But, that was no big deal. The hotel met our basic needs - a clean place to sleep and shower. It's a nice place.

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AI-generated summary based on recent guest reviews

Location

Just off the interstate and quiet, but quite remote with few dining options nearby; convenient for visits to Rend Lake and Pheasant Hollow Winery. Suits travelers seeking an easy stopover more than those wanting walkable amenities.

Related guest reviews

6

Robert

Jul 25, 2025

·

Stayed 1 night

Next to Pheasant Hollow Winery😁👍🍷

6

Judy

Oct 8, 2025

·

Stayed 1 night

There is nothing around really. Plenty of parking. We stayed for a quick overnight and continued on our way in the am. The continental breakfast was subpar. Nothing hot at all basically cold cereal, yogurt bread or a muffin some juice and the milk was 3 days past expiration. Carpet in the breakfast area was grungy. Very small room and mostly high top tables. Bed and room were ok. Shower curtain showed some mold.

10

Jeffrey

Apr 29, 2023

·

Stayed 1 night

Quiet area just off interstate. No dining close. Clean.

10

Velora

Jun 3, 2024

·

Stayed 1 night

Very close to Rend Lake

10

Marian

Feb 16, 2025

·

Stayed 1 night

This very close to the highway. Easy on off. There are no restaurants nearby.

10

daniel

Oct 18, 2025

·

Stayed 1 night

I stayed 1 night for a layover from driving. Room was comfortable, quiet and clean. Excellent accomodations. Easy check in. Breakfast was simple but adequate for what I needed. Cereal, fruit, toast, juice, coffee, etc. No hot options but every was excellent. Price point was very good and ratings were high. Hotel is located about 1/4 mile off the highway so it was free from road noise. Would stay here again.

10

Julie A

Nov 4, 2024

·

Stayed 1 night

The hotel was not near restaurants or stores.

10

Scott

Oct 13, 2024

·

Stayed 1 night

Very convenient access from the highway but felt very secluded and was quiet. The staff was friendly and accomodating. The perfect stayover on a drive from Ft. Worth TX to Kalamazoo Michigan. Would stay here again.

10

Christine

Sep 17, 2025

·

Stayed 1 night

Very comfortable for overnight stay. Not much in vicinity, but fine by me as I was looking for a convenient place on my route. Breakfast was light.

8

Joilynn

Mar 20, 2025

·

Stayed 1 night

Close to interstate

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a minimal continental spread, often criticized for limited variety, lack of hot items, and weak coffee. A few guests were satisfied, but expectations should be modest.

Related guest reviews

8

Wendy

Nov 9, 2025

·

Stayed 2 nights

The room was very clean and the bed was comfortable. Breakfast could have been a little better.

6

Ronald

Dec 23, 2025

·

Stayed 3 nights

Noisy, felt like a heard of elephants running around. Breakfast was just okay. Mostly cold cereal, juice and basics. Coffee is pathetically week. Rooms are clean and bed was comfy.

6

Judy

Oct 8, 2025

·

Stayed 1 night

There is nothing around really. Plenty of parking. We stayed for a quick overnight and continued on our way in the am. The continental breakfast was subpar. Nothing hot at all basically cold cereal, yogurt bread or a muffin some juice and the milk was 3 days past expiration. Carpet in the breakfast area was grungy. Very small room and mostly high top tables. Bed and room were ok. Shower curtain showed some mold.

10

Janet

Sep 11, 2024

·

Stayed 1 night

Breakfast was a little disappointing. No hot food or fruit. Otherwise, it was a good experience.

6

Derek

Jul 11, 2025

·

Stayed 1 night

The advertised breakfast amounts to just cereal and toast. The few pastries there were for picked over right away. Wouldn't have been a big issue but the hotel has no other options reasonably close.

6

Susan

May 12, 2025

·

Stayed 2 nights

Nice, clean and fairly new hotel. However a little over priced and no breakfast offered. Just sugary cereal and stale bagels and apples. That is not breakfast!

10

Ronald

Nov 17, 2025

·

Stayed 2 nights

Decent hotel. Could use a warm breakfast option.

8

Bonnie

Nov 22, 2023

·

Stayed 3 nights

The room was clean and the bed was comfortable. The breakfast was not good and the coffee is very weak. The staff were friendly and helpful. The area is nice.

8

Rachel

Dec 1, 2024

·

Stayed 2 nights

This hotel is basic but it’s clean and the staff are really nice. They used to have a few hot items at breakfast, but unfortunately this time it was bagels or yogurt. The breakfast was something we were looking forward to. Not a deal breaker overall. We would stay there again.

10

Galina

Nov 18, 2025

·

Stayed 1 night

Plus: Clean and cozy hotel. Comfortable beds. Good shower. Helpful staff. Minus: Breakfast is very basic.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $78	3 $78	4 $78	5 $76	6 $86	7 $87
8 $79	9 $78	10 $79	11 $79	12 $79	13 $87	14 $87
15 $83	16 $83	17 $83	18 $83	19 $83	20 $87	21 $87
22 $83	23 $84	24 $83	25 $83	26 $83	27 $88	28 $87
29 $83	30 $83

Su	Mo	Tu	We	Th	Fr	Sa
		1 $75	2 $74	3 $74	4 $83	5 $86
6 $74	7 $74	8 $74	9 $74	10 $75	11 $83	12 $83
13 $74	14 $74	15 $74	16 $74	17 $74	18 $83	19 $83
20 $74	21 $74	22 $74	23 $74	24 $75	25 $82	26 $84
27 $74	28 $76	29 $74	30 $74	31 $74

SureStay Hotel by Best Western Whittington Rend Lake

Prices for SureStay Hotel by Best Western Whittington Rend Lake

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 Queen Bed, Accessible, Bathtub

Guest reviews of SureStay Hotel by Best Western Whittington Rend Lake

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Hotel by Best Western Whittington Rend Lake

Considering this hotel for your Whittington trip?

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