Is parking available at the property?

Yes, free self-parking is available on-site. Parking is limited, and no reservation is required.

What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is served daily from 6 AM to 9 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Big Stone Gap, within a 5-minute drive of Crooked Road Heritage Music Trail and Miner's Park. It is approximately 1.8 miles from The Trail of the Lonesome Pine Outdoor Drama and 2.3 miles from Southwest Virginia Museum.

Does the property have a swimming pool?

Yes, the property features an indoor pool, which is accessible from 6:00 AM to 11:00 PM. Note that the indoor pool may be closed on certain days.

What are the policies for guests staying with children?

Children 18 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 10.00 per night. Advance request or confirmation may be required for availability.

Quality Inn & Suites Big Stone Gap

What guests think

Travellers describe Quality Inn & Suites Big Stone Gap as very clean and friendly with scenic views, rustic updated decor, comfortable rooms, easy parking, and hot breakfast, though reviews note occasional noise, mattress comfort issues, and mixed pool experiences.

The hillside setting feels quiet, with convenient access to hiking and nearby dining. A good fit for travellers seeking a calm, good-value base in the area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is a highlight for families. Parking is easy with plenty of light.

Related guest reviews

10

Doug

Oct 20, 2023

·

Stayed 2 nights

The Staff was extremely friendly and I thought it was great that I could purchase a Beer at the Sign in desk , perfect after a long drive, would definitely recommend

10

Shawn

Nov 24, 2025

·

Stayed 2 nights

Nice location, roomy parking lot, good value for money

10

Benjamin

Aug 2, 2025

·

Stayed 1 night

The staff is very nice and clean breakfast is good pool is a salt water pool very nice and warm. We stay here every time we come to big stone

10

Michael

May 23, 2025

·

Stayed 1 night

My kids live the pool. We drive up and stay everytime they have a celebration. This was end of school 25. Always very nice staff, accommodating, and clean. We will be back again.

10

Rowena

Nov 22, 2025

·

Stayed 2 nights

Parking was easy and convenient

10

Cullen

Aug 3, 2025

·

Stayed 1 night

Excellent service all the way around!! We checked in late due to rain delay at event we attended. Parking lot has plenty of light and greeted and checked in quickly. Hotel is an older hotel, but they have worked extensively to update/modernize the rooms. Rooms are large with cabin decoration. Clean and comfortable. Breakfast was solid and fresh. Recommend to anyone traveling in the area.

10

Tonya

Apr 11, 2025

·

Stayed 1 night

Checkin was very easy very nice employees

10

Benjamin

Oct 6, 2025

·

Stayed 2 nights

Room was very clean, staff was very nice and you had a lot of places to park. Everything was great

8

Amanda

Jun 23, 2024

·

Stayed 1 night

Kids loved the pool

10

Christian

Jun 9, 2025

·

Stayed 2 nights

Very very nice and well kept, felt like there was genuine effort put into the place, great breakfast and awesome pool house. Definitely one of the best hotels in Southwestern VA!

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Cleanliness

Cleanliness earns frequent praise, with many describing rooms and common areas as very clean and well kept. A few guests reported issues such as a stained mattress, crumbs, and occasional insects.

Related guest reviews

10

Jonathan

May 2, 2025

·

Stayed 1 night

Older property but insanely clean.

8

Jannette

May 12, 2024

·

Stayed 2 nights

Pros: Staff was friendly. Breakfast was good. Cons: We we're on the first floor and our room was invaded with earwig bugs. The people in the room above us sounded like they were going to come through the ceiling. Kept us up first night.

6

Sandra

Sep 1, 2025

·

Stayed 3 nights

I didn’t like having to change rooms because the bottom mattress had a fairly large smear of blood on it.

10

Natalie

Mar 22, 2023

·

Stayed 1 night

We were so pleased with our stay here. One of the cleanest hotels I’ve stayed at. The staff is friendly and helpful. Really could not have asked for a better experience.

10

Benjamin

Oct 6, 2025

·

Stayed 2 nights

Room was very clean, staff was very nice and you had a lot of places to park. Everything was great

10

Jenniffer

Oct 7, 2024

·

Stayed 2 nights

Great hotel, it was very clean. The staff was very friendly and we had a great stay

8

Charita

Oct 8, 2023

·

Stayed 2 nights

Our stay was excellent but the only things i have a complaint about is when we entered the room there was crumbs on the floor like someone has just had at the table and there was a toothpick that wasnt ours by the nightstand . When turning the air on 9 stinkbugs crawled out and onto the window. 2 more came out the next day. Other than that our stay was great.

10

Stacey

Nov 19, 2025

·

Stayed 1 night

The rooms were very clean and the staff was great everything was outstanding we will definitely be back

10

Glenn

Aug 29, 2025

·

Stayed 1 night

Very clean, nice staff

10

Kathy

Dec 6, 2024

·

Stayed 1 night

This property was very clean and the staff very friendly!! Breakfast was great. It was decorated nice for the holidays. The kids really liked the saltwater pool! Would definitely stay here again!

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Rooms

Guests like the large rooms, rustic decor, and comfortable beds, with some enjoying quiet and views. Downsides include occasional noise from adjacent rooms and some mattress or pillow discomfort, plus a few noting hard flooring feels chilly.

Related guest reviews

10

Tim

Apr 20, 2024

·

Stayed 1 night

Liz and Bekah were our check in hosts and they were delightful. Both had wonderful personalities. They were helpful in their recommendations of things to do and where to eat. The room was nicely appointed with big tv, fridge, and microwave. Indoor pool also. Most comfortable bed we have encountered on our entire vacation. Easy access off the highway. Ooga booga 😎

8

Jannette

May 12, 2024

·

Stayed 2 nights

Pros: Staff was friendly. Breakfast was good. Cons: We we're on the first floor and our room was invaded with earwig bugs. The people in the room above us sounded like they were going to come through the ceiling. Kept us up first night.

8

Shawn

Nov 26, 2024

·

Stayed 2 nights

Divider door to other room missing bottom seal and you hear EVERYTHING from the room next door at midnight even sweet nothings being whispered into someone's ear.

10

John

Jun 14, 2025

·

Stayed 1 night

Very nice and comfortable place with gorgeous view.

10

Cullen

Aug 3, 2025

·

Stayed 1 night

Excellent service all the way around!! We checked in late due to rain delay at event we attended. Parking lot has plenty of light and greeted and checked in quickly. Hotel is an older hotel, but they have worked extensively to update/modernize the rooms. Rooms are large with cabin decoration. Clean and comfortable. Breakfast was solid and fresh. Recommend to anyone traveling in the area.

6

Kathryn

Jun 28, 2025

·

Stayed 1 night

The staff were friendly and helpful. The room was clean and the bathroom was designed with grab bars and a shower that accommodates handicapped people. We wanted to give a higher rating but the bed was terrible. It was unsupportive and the pillows were very uncomfortable.

10

Joseph

Mar 24, 2024

·

Stayed 1 night

Great size. Lots of room! Loved the decor. Beautiful staircase as soon as you come into the lobby. Friendly staff. Awesome stay in every aspect

10

Joshua

Dec 24, 2024

·

Stayed 1 night

The lobby was gorgeous. Had the rustic feel thats very appropriate for the area. The room was large and spacious, and the furniture was also rustic, which, as previously stated, was appropriate for the area. It did not have the modern, sterile environment that most hotels have. Would definitely stay here again.

8

susan

Jan 28, 2024

·

Stayed 1 night

Property clean in good repair. But a little dated. Our room had laminar flooring throughout which was both chilly and )sticky). Bed comfortable.

10

Jason

Aug 18, 2025

·

Stayed 2 nights

The bed and pillows were so comfortable. Most pillows at hotels leave me with a sore neck but these were great. The staff was always kind and helpful. I would definitely stay again.

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Service

Service is consistently praised as friendly, welcoming, and accommodating, with easy check-ins and helpful staff. Isolated complaints mention understaffing, poor handling of a noise complaint, or unprofessional behavior.

Related guest reviews

10

John

Jan 4, 2025

·

Stayed 1 night

Staff was awesome and very accommodating.

10

Doug

Oct 20, 2023

·

Stayed 2 nights

The Staff was extremely friendly and I thought it was great that I could purchase a Beer at the Sign in desk , perfect after a long drive, would definitely recommend

10

Tonya

Apr 11, 2025

·

Stayed 1 night

Checkin was very easy very nice employees

10

Shelley

Apr 7, 2025

·

Stayed 4 nights

The staff is so friendly and accommodating, they really helped me feel welcomed. The room I was in the first night didn’t work for me and they switched me to another room, which was amazing. So grateful for my time here. Beautiful views, clean rooms and bathrooms, comfortable and quiet. Highly recommend!

8

ri

Dec 19, 2022

·

Stayed 19,343 nights

The stay was good and convenient to where I needed to be. There was a convention of some type and the people in it were very noisy that evening, slamming their room doors until 1-2 in the morning. Place seemed a little understaffed. The housekeeping staff was super friendly and attentive. Kudos to them.

10

Ava

Aug 18, 2024

·

Stayed 2 nights

One of the best hotel experiences I’ve ever had. The staff were all welcoming and good at their jobs. The rooms were clean and suitable, the pool was great, the breakfast was an average continental breakfast. I would stay here again and recommend to anyone.

10

Athena

Oct 27, 2024

·

Stayed 2 nights

Very nice, staff was great, late check in was simple.

10

Stacey

Nov 19, 2025

·

Stayed 1 night

The rooms were very clean and the staff was great everything was outstanding we will definitely be back

2

Piper

Apr 16, 2025

·

Stayed 5 nights

We really were hoping to like it here, we did a bunch of research beforehand even. We are younger but not disruptive or disrespectful. We stayed for 5 nights.. the pool was okay, dirty and freezing cold and they claim it to be a “saltwater” pool and it was definitely not, sucks for someone like us with a chlorine allergy. Then on our last night we got in around 11pm after hiking all day long, around 11:30 we got a call from front desk saying the people below us said we were being loud.. I had just gotten out of the shower and my boyfriend was already sleeping in bed. Then I had laid down, 10 minutes goes by and the people below us are pounding on the ceiling. I called front desk and they legit did nothing about it. Whatever it wasn’t the biggest of deal. But then at 5am the next morning we were getting ready to leave, checked out front desk was nice until they thought we walked outside and couldn’t hear them when the lady at the front desk asked the man “ which room was checking out” and he said “309” than she proceeded to say “ oh does that room ring a bell,” giggles and continues to talk bad about us. After 4 nights of being quiet and respectful and then one person says we were being loud… Also they say breakfast goes until 10am, it does not they closed it early every morning we stayed there. I honestly wanted to like it here and come back but unfortunately that won’t be happening. The workers are honestly very disrespectful.

10

Kelly

Oct 13, 2024

·

Stayed 2 nights

This hotel was great because of the staff Rhonda at check-in was great and speaking with the manager Liz you know why everyone here truly cares about what they do and it shows.

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Location

Quiet hillside setting with pretty views, convenient for hiking and close to town amenities. Access is straightforward and practical for the area.

Related guest reviews

10

steven

Nov 20, 2024

·

Stayed 1 night

Gorgeous location and loved the atmosphere.

10

Shawn

Nov 24, 2025

·

Stayed 2 nights

Nice location, roomy parking lot, good value for money

10

John

Jun 14, 2025

·

Stayed 1 night

Very nice and comfortable place with gorgeous view.

10

Christian

Aug 25, 2024

·

Stayed 3 nights

Tucked away in Big Stone Gap VA. I would recommend this place for a quiet, nice hotel with a beautiful view

10

Bart

Jun 22, 2024

·

Stayed 1 night

Nice and quiet spot. 😴

10

dan

Aug 2, 2023

·

Stayed 1 night

Lovely setting and views. Staff was friendly and helpful and the property is close to a charming downtown

10

Jane-Alice

Aug 18, 2024

·

Stayed 2 nights

Great location to visit family in BSG. Clean rooms and friendly staff.

10

Joan

Nov 11, 2024

·

Stayed 1 night

Away from downtown on a hillside. Beautiful scenery. Staff was courteous I liked that someone decorated the lobby with seasonal items. Cozy

10

John

Jul 23, 2023

·

Stayed 1 night

Close to going hiking.

10

Elizabeth

Sep 3, 2023

·

Stayed 2 nights

The most welcoming place ever with incredible views. The staff was sincerely welcoming and friendly and so were the other guests. The rooms were clean and comfortable. The views from the windows and the front entry were spectacular. I could not have asked for a better experience. Highly recommend this hotel and we would absolutely stay there again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked, with hot options and positive feedback. A couple of comments noted limited choices or early closing on some mornings.

Related guest reviews

10

Ilona

Oct 24, 2024

·

Stayed 1 night

We were tired. Several restaurants offered delivery….Food and service was great. Breakfast was very good

10

Sharon

Jun 13, 2025

·

Stayed 2 nights

Hot breakfast!

10

Cullen

Aug 3, 2025

·

Stayed 1 night

Excellent service all the way around!! We checked in late due to rain delay at event we attended. Parking lot has plenty of light and greeted and checked in quickly. Hotel is an older hotel, but they have worked extensively to update/modernize the rooms. Rooms are large with cabin decoration. Clean and comfortable. Breakfast was solid and fresh. Recommend to anyone traveling in the area.

10

Rhonda

Sep 10, 2025

·

Stayed 2 nights

Nice, clean room. Decent continental breakfast. Will happily stay here again.

8

Pamela

Apr 6, 2024

·

Stayed 2 nights

Overall, my husband and I enjoyed our stay at the Quality Inn at Big Stone Gap, Virginia. We were a little disappointed that there was no maid service automatically provided for each day of our stay. Even though we had booked to stay 2 days, there were only 2 washcloths and 2 towels provided in the bathroom and additional items would have had to be requested by us. Hence, another reason daily maid service would have been nice. The bathroom door would not lock; not sure if this was intentional or just a broken lock. The complimentary breakfast was nice and was held in a pleasant environment. We were a little disappointed to not see any kind of fruit as an option. The staff (front desk and breakfast attendant) were very pleasant and helpful. My husband and I would definitely recommend this location to our friends.

2

Piper

Apr 16, 2025

·

Stayed 5 nights

We really were hoping to like it here, we did a bunch of research beforehand even. We are younger but not disruptive or disrespectful. We stayed for 5 nights.. the pool was okay, dirty and freezing cold and they claim it to be a “saltwater” pool and it was definitely not, sucks for someone like us with a chlorine allergy. Then on our last night we got in around 11pm after hiking all day long, around 11:30 we got a call from front desk saying the people below us said we were being loud.. I had just gotten out of the shower and my boyfriend was already sleeping in bed. Then I had laid down, 10 minutes goes by and the people below us are pounding on the ceiling. I called front desk and they legit did nothing about it. Whatever it wasn’t the biggest of deal. But then at 5am the next morning we were getting ready to leave, checked out front desk was nice until they thought we walked outside and couldn’t hear them when the lady at the front desk asked the man “ which room was checking out” and he said “309” than she proceeded to say “ oh does that room ring a bell,” giggles and continues to talk bad about us. After 4 nights of being quiet and respectful and then one person says we were being loud… Also they say breakfast goes until 10am, it does not they closed it early every morning we stayed there. I honestly wanted to like it here and come back but unfortunately that won’t be happening. The workers are honestly very disrespectful.

10

Yugandhar

Aug 20, 2023

·

Stayed 1 night

Breakfast was good

10

Stuart

Jan 6, 2025

·

Stayed 1 night

Easy parking, check in. Large, comfortable, clean room. Quiet. Friendly staff. Great breakfast. All at a very reasonable price.

10

Joseph

Mar 25, 2024

·

Stayed 1 night

All around great place. Very clean and well kept. Good choices for breakfast. From now on, when I am in the area, this will be my home away from home!

10

Jerry

Jan 15, 2024

·

Stayed 2 nights

Our stay at the Quality Inn & Suites was a great experience. It was very clean, quiet and welcoming. The staff was great and very helpful. The free breakfast was amazing!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $99	2 $109	3 $111
4 $96	5 $104	6 $117	7 $127	8 $161	9	10 $176
11 $109	12 $101	13 $107	14 $107	15 $110	16 $134	17 $149
18 $102	19 $106	20 $106	21 $106	22 $107	23 $136	24 $131
25 $101	26 $108	27 $105	28 $100	29 $99	30 $109	31 $111

Su	Mo	Tu	We	Th	Fr	Sa
1 $92	2 $101	3 $101	4 $97	5 $100	6 $100	7 $106
8 $94	9 $101	10 $97	11 $100	12 $100	13 $98	14 $107
15 $93	16 $100	17 $102	18 $100	19 $98	20 $117	21 $108
22 $101	23 $113	24 $94	25 $93	26 $104	27 $113	28 $103
29 $94	30 $101

Quality Inn & Suites Big Stone Gap

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed, Accessible

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Room, 1 Queen Bed with Sofa Bed

Suite, Multiple Beds (Upgrade)

Guest reviews of Quality Inn & Suites Big Stone Gap

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn & Suites Big Stone Gap

Prices for upcoming dates