ANA Crowne Plaza Resort Appi Kogen by IHG

This was our last stop on a 4 week snowboarding trip in Japan. The hotel was the nicest of the 4 other places we stayed but it’s a pretty crowded place, the hotel and the mountain. APPI is a great mountain but it’s pretty busy (for Japan standards) and also very exposed to the wind. We were there for 1 week and all but lower lifts were closed 2 times due to high winds and the gondola operated on and off 2 other times. Great place, just not for us

Lovely experience except for the breakfast arrangement - child breakfast was not included even though full breakfast was mentioned.

Clean rooms friendly staff awesome osen

Hotel was great. Convenient for skier with young children

The front desk staff were inattentive and lack proper knowledge and training. For example, I called to cancel a dinner reservation, and I believe they misunderstood me and took it as a reservation request, despite me asking them to confirm that it was a cancellation I wanted. As I expected, they called me later asking why I wasn't as dinner after the reservation. I also asked about snow shoeing, but the front desk staff did not even bother checking and just told me that there are no such activity at the resort. I even showed him photos of the activity but he maintained his reply. Turns out that within your hotel is a store called Appi Explore that offers this activity, albeit it was too early for it. The dinner options are severely lacking. All options are high-priced ones - imagine staying there for a week having to eat only fancy food. A range with different price points would help.