Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately USD 20 for adults and children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of El Calafate, just a 4-minute walk from Bahía Redonda and within 3 minutes by car from Calafate Fishing. It is approximately 0.9 mi (1.5 km) from Bahía Redonda Viewpoint and 1.1 mi (1.8 km) from Avenue del Libertador.

Does the property have a swimming pool?

Yes, the hotel features both an indoor pool and an outdoor heated pool. The operational hours are not specified, but the pools are available for guests to enjoy.

What are the policies for guests staying with children?

Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Xelena Hotel & Suites in El Calafate

Average nightly price at Xelena Hotel & Suites by month, last 12 months (USD)
Month	Average price
January	$345
February	$329
March	$312
April	$170
May	$172
June	$172
July	$158
August	$165
September	$182
October	$609
November	$369
December	$348

What guests think

At Xelena Hotel & Suites, guests consistently praise the stunning Lake Argentino views and generally welcoming staff, while noting a somewhat remote setting mitigated by a handy shuttle to town and public areas with a pleasant pool and spa.

Rooms are often spacious, but several reviews mention thin walls, intermittent Wi‑Fi or climate control issues, dated fittings, and small bathrooms. Service is frequently described as friendly and helpful, yet some guests experienced slow or inconsistent restaurant service, limited luggage help, long check‑in waits, or frustration with pricing and foreign‑card exchange‑rate practices. Breakfast and dining range from very good to basic and repetitive, and many find on‑site food and bar prices high, though box lunches and a few dishes earn praise. Expect scenic comfort with mixed polish rather than strict five‑star luxury.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the heated pool and spa, and several appreciated the free shuttle to town. However, the spa/pool area can feel small or occasionally poorly maintained, and on‑site dining and bar prices are high.

Related guest reviews

8

Katia

Feb 5, 2026

·

Stayed 3 nights

Hotel com uma vista linda do lago Argentino. Também gostamos muito da piscina aquecida. O staff muito acolhedor.

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10

Andrea

May 26, 2025

·

Stayed 2 nights

El Hotel es muy lindo con una vista preciosa. Personal muy amable, rico desayuno. El hotel cuenta con un busesito para llevarte al centro, donde se encuentran muchos restaurantes. Tiene un box lunch muy bien preparado, lo que es muy conveniente para llevar a los tour.

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10

Angel

Nov 11, 2025

·

Stayed 2 nights

Great view to the lake, free transfer to town

8

Jesus

Dec 5, 2024

·

Stayed 3 nights

La habitación tiene una vista hermosa. El hotel en muy buenas condiciones y las áreas en general limpias y bien atendidas. El único comentario es que el bar tiene los precios más caros de todo Calafate. Prácticamente el doble que en cualquier restaurante o bar del pueblo.

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10

Nicole Pei Wan

Dec 14, 2024

·

Stayed 3 nights

We had a great time staying at this hotel. The room was clean and comfortable, and had a garden view. It was on the ground floor and next to a trail so you don’t have a lot of privacy. The hotel had classic and modern decor, which was quite nice. Had food at both restaurants on the venue - there were decent but slightly overpriced. I enjoyed the breakfast buffet even though it was the same spread daily but the view from the restaurant was peaceful and serene. The hotel also provided a shuttle to Calafate town which was really great otherwise it’d be a 25 min walk to town. Overall we had a great time!

10

Delos

Nov 15, 2024

·

Stayed 2 nights

High end hotel with excellent service and two nice restaurants but located in a remote area away from town. Our first room was less than ideal with a view facing a stone wall but they gave us a free upgrade to a trip,e room with a view off the lake.

4

Yoav

Jan 8, 2025

·

Stayed 2 nights

This is definitely not a 5 star hotel maybe 4. Some rooms are sub par. Breakfast is basic. Toiletries are basic, hair fan weak. Staff is nice. Pool and Spa OK but small.

10

Milena

May 10, 2024

·

Stayed 1 night

Hotel espetacular, com vista deslumbrante. Tem um ótimo café da manhã, todos os funcionários são gentis e educados. A área da piscina é agradável e muito aconchegante.

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4

Amit

Oct 9, 2023

·

Stayed 2 nights

The hotel is definitely not worth the money for several reasons. Firstly, be cautious about the amount you're paying. The hotel enforces a non-official exchange rate for USD, which is 2.27 times higher than the rate used elsewhere. They falsely claimed this is the law, but in reality, they're taking the benefit tourists receive with their international credit cards (MEP exchange rate) for themselves. They price everything in USD but charge in local Pesos after an unfavorable MEP conversion, resulting in higher credit card fees and canceling out the benefits tourists should enjoy. This is essentially theft, as it's not disclosed anywhere, and the booking is non-refundable. During check-in, they surprise guests with this exchange rate, forcing them to either pay it or face a 100% fine from hotels.com. Secondly, the rooms are basic. Although we received a complimentary upgrade to a larger room with a view, it's comfortable but lacks the amenities you'd expect in a five-star hotel, such as a welcome drink or afternoon snacks. The spa area is small and poorly maintained, with a dirty pool and mold on its walls. This falls far short of the standards one expects from a five-star hotel, especially after the unfavorable exchange rate experience during check-in. I would recommend choosing another hotel that respects the official exchange rate to ensure a more worthwhile experience.

10

Jonathan

Mar 26, 2024

·

Stayed 1 night

Beautiful location overlooking the lake. A short drive to the hustle and bustle of town. Lovely pool and hot tub. Maximiliano at the front desk - above and beyond service!

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews note clean rooms and well‑kept spaces. Some report issues such as dirty towels or shower walls, lingering bathroom odors, and maintenance wear.

Related guest reviews

10

Karen Reid

Jul 8, 2024

·

Stayed 1 night

We rented a car so can’t speak to other forms of transportation. The hotel was clean and in good repair. The staff at the restaurant very friendly. The hotel is not constructed of high quality materials but was put together well. Drinks were very expensive and on par with New York.. humm. Stayed in the one bedroom suite facing the lake. Breakfast was included and delicious. Would recommend and would stay again.

6

IVAN

Apr 25, 2024

·

Stayed 3 nights

El hotel necesita mejorar las amenidades de la habitación, no hay relación precio-calidad. No parece un hotel de 5 estrellas, los colchones están vencidos y tienen hoyos. También necesitan mejorar la limpieza de las habitaciones. Las viandas son horribles y los precios de la comida en general son muy altos. Lo destacable es el servicio y la calidad de su personal desde la recepción, meseros, chofer; todos muy bien.

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4

Jiyoon

Dec 29, 2021

·

Stayed 3 nights

This is not a 5 star quality hotel. Not because it is not fancy enough or did not do turn down service, it really is not at all a luxurious accommodation and really outdated. A few things that really bothered me about the stay- 1) the bathroom smelled like old sewer. It was clean but the pipes I imagine are really old and the bathrooms had distinctive sewage odors from very old buildings 2) the walls are super thin so you can hear a conversation from the next room and every time the neighbors showered or flashed the toilet, you really could hear everything. 3) the shampoos and conditioners were hung on the wall but both pumps were broken. 4) shower stall moved when you stepped on which is happening because the hotel is really old. This hotel should really be 2-3 starred hotel, not 5.

10

Diane

Apr 5, 2024

·

Stayed 1 night

Xelena has been our best stay in Argentina! It is very clean, and the staff are friendly. There is also a wonderful view of the lake!

10

Katherine

Jan 22, 2022

·

Stayed 2 nights

Beautiful location, great asado of Cordero and veggies, very clean and COVID conscientious. Highly recommend.

10

Milena

May 10, 2024

·

Stayed 1 night

Hotel espetacular, com vista deslumbrante. Tem um ótimo café da manhã, todos os funcionários são gentis e educados. A área da piscina é agradável e muito aconchegante.

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6

Melissa Pérez

Dec 30, 2022

·

Stayed 19,355 nights

Todo esta muy bonito pero se escucha mucho el ruido de las otras habitaciones, la pared de la regadera no estaba limpia y deberían abrir mas temprano el área de spa y alberca

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8

KARLA GABRIELA

Aug 15, 2024

·

Stayed 2 nights

La Limoieza es pésima y tengan cuidado con las toallas de baño a mi me tocó una llena de labial , quiere decir que no pusieron nuevas cuando se hizo cambio de habitación

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10

Ammar

Nov 1, 2025

·

Stayed 3 nights

Wonderful views. Clean. Friendly staff.

10

Jose Antonio

Jan 18, 2026

·

Stayed 3 nights

Limpieza de habitación

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious with attractive views, but several guests mention thin walls and noise, small or dated bathrooms/fittings, patchy Wi‑Fi, and difficulty regulating temperature.

Related guest reviews

4

Alain

Jun 4, 2023

·

Stayed 1 night

I would like to start by saying that this is not a five star hotel as it has been advertised in Expedia. The hotel has several limitations for example all rooms are not insulated and you can hear what the people in the room next you are talking even with a normal voice level. We stayed for two nights with some friends and we stayed in three different rooms. All of my friends were in agreement with this statement. My next door neightboor was noisy all night and I could sleep, It is very unfortunate and very frustrated not be able to rest or sleep. The hotel management is informed about the lack of privacy and they have not done anything about it. The supervisor at the front desk said there have been several complains about this same issue in the past from other customers. This was a really uncomfortable situation, Please be aware of this when you are making a reservation.

2

Zituo

Dec 1, 2025

·

Stayed 2 nights

I stayed in Room 201, and there was no Wi-Fi signal. I asked the staff to come and fix it, but they couldn’t. The room was in very poor condition—the bathtub was plastic, and it was definitely not a four-star hotel. The food was extremely expensive; a single burger cost 32,000 ARS (about 27 USD)

8

Maria

Nov 14, 2025

·

Stayed 3 nights

Walls were a bit thin but generally ok

8

Benjamin

Apr 16, 2025

·

Stayed 3 nights

Rooms are clean, modern, and large, but the bathroom was small and cramped. Wifi was poor when we were there, but it apparently was an issue with the provider so it might be better other times? Breakfast had a lot of options. Laundry is hilariously expensive. Location is beautiful.

10

Melissa

Apr 8, 2024

·

Stayed 2 nights

Rooms were huge.

6

david

Mar 24, 2024

·

Stayed 2 nights

Our room was over lobby and was very loud Although there was a chill outside --could not cool room off

10

Gilberto

Nov 27, 2025

·

Stayed 2 nights

Great location and view. Big room also

8

SANY

Jan 31, 2026

·

Stayed 5 nights

Quarto espaçoso, com linda vista e equipe muito gentil.

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6

Selim

Apr 11, 2025

·

Stayed 2 nights

Kind staff and lovely view but room was quite noisy. Breakfast could be better.

8

Carolin

Apr 10, 2025

·

Stayed 4 nights

Beautiful view of the lake of Argentina. … room was overheated and after complaining it was very cold for the other half of the 4 night stay .

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Service

Staff are frequently friendly and helpful, and front desk support and room changes are handled well. Some guests experienced slow or inconsistent restaurant service, limited luggage help, long waits, and frustration with billing or foreign‑card exchange‑rate handling.

Related guest reviews

8

Diana

Oct 21, 2025

·

Stayed 1 night

El hotel esta bonito, se pago habitacion con vista al lago, pero no fue gan agradable, el agua tebia una especie de planta que no la dejaba apreciar bien. En cuanto a la atencion del personal nunca tuvimos ayuda para trasladar el equipaje, era un viaje lsrgo y contabanos con varias maletas grandes, mas las de cabina y objeto personal, aun asi nadie se ofrecio a llevarlas a la habitación. Esta retirado de la ciudad en si, tienes que transportarte en vehículo de preferencia. Fuera de eso, un hotel ameno.

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4

Nidhi

Nov 29, 2024

·

Stayed 2 nights

Bad Internet service and electricity issues -AC didn’t run till 1130 pm on day 1 Room service pathetic - needed to call them 2-3 times for everything such as a kettle, plates, or even for AC service We went and got it ourselves on most occasions Door won’t get locked on its own so can’t say it was safe Too much noise and music from the restaurant - we were given a room next to restaurant Basic toiletries not kept on second day The room decor and furniture and everything else was very dated They are barely a 3-star hotel; not sure why they even claim them selves to be 5-star. Expedia should not put a 5-star rating to them

8

Olivier

Mar 26, 2025

·

Stayed 2 nights

Beaucoup de bruit dans notre chambre suite à isolation insuffisante. Service correct. Petit déjeuner correct. Un peu déçu par de nombreux détails, par rapport à ce que l’on pourrait attendre d’un hôtel de cette catégorie

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10

Xiaoning

Nov 9, 2024

·

Stayed 2 nights

The hotel is close to Lake Argentino with a nice view of the lake. The hotel has nice facilities, and the amenities are excellent. The breakfast was wonderful. Like most people we met in Argentina, the hotel staff were very friendly and helpful. It was worth every penny of the price.

8

Sandra

Dec 15, 2022

·

Stayed 2 nights

Location & spacious and clean rooms were appreciated. The 2 1/2 hs waiting at check in were unnecessary.

10

Mary

Feb 26, 2025

·

Stayed 2 nights

Lovely hotel, helpful staff. Our room was a little noisy (on main floor, near elevator and restaurant) so we asked to move. Second room on upper floor was very quiet.

10

edgar

Mar 30, 2025

·

Stayed 2 nights

Great hotel! The service was excellent! The food, the location, the views, the cleanliness, and the best of all was the service from the front desk, to the waiters and cleaning staff. Definitely recommend this place!

10

Ammar

Nov 1, 2025

·

Stayed 3 nights

Wonderful views. Clean. Friendly staff.

10

KAMRAN

Oct 18, 2024

·

Stayed 3 nights

The staff is very efficient and courteous. The food is fantastic. I really enjoyed the view from the property and overall experience was outstanding.

10

Jesse

Nov 8, 2024

·

Stayed 2 nights

Excellent experience from the moment we checked in. Great view of the Argentine Lake, hotel ambiance, and amicable personnel.

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Location

Scenic setting by Lake Argentino with lovely views. It is a bit removed from downtown, but the hotel runs a shuttle; walking can take around 25 minutes, and a few expected to be closer to the water.

Related guest reviews

8

Katia

Feb 5, 2026

·

Stayed 3 nights

Hotel com uma vista linda do lago Argentino. Também gostamos muito da piscina aquecida. O staff muito acolhedor.

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10

Andrea

May 26, 2025

·

Stayed 2 nights

El Hotel es muy lindo con una vista preciosa. Personal muy amable, rico desayuno. El hotel cuenta con un busesito para llevarte al centro, donde se encuentran muchos restaurantes. Tiene un box lunch muy bien preparado, lo que es muy conveniente para llevar a los tour.

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10

Angel

Nov 11, 2025

·

Stayed 2 nights

Great view to the lake, free transfer to town

10

Nicole Pei Wan

Dec 14, 2024

·

Stayed 3 nights

We had a great time staying at this hotel. The room was clean and comfortable, and had a garden view. It was on the ground floor and next to a trail so you don’t have a lot of privacy. The hotel had classic and modern decor, which was quite nice. Had food at both restaurants on the venue - there were decent but slightly overpriced. I enjoyed the breakfast buffet even though it was the same spread daily but the view from the restaurant was peaceful and serene. The hotel also provided a shuttle to Calafate town which was really great otherwise it’d be a 25 min walk to town. Overall we had a great time!

10

David

Jan 15, 2023

·

Stayed 1 night

Quiet hotel close to town. Great location for exploring around El Calafate.

10

Gilberto

Nov 27, 2025

·

Stayed 2 nights

Great location and view. Big room also

10

Delos

Nov 15, 2024

·

Stayed 2 nights

High end hotel with excellent service and two nice restaurants but located in a remote area away from town. Our first room was less than ideal with a view facing a stone wall but they gave us a free upgrade to a trip,e room with a view off the lake.

8

david

Nov 1, 2024

·

Stayed 2 nights

Nice property Not as close to the lake as I expected

10

Tegan

Apr 23, 2024

·

Stayed 2 nights

Beautiful location. Slightly far from town

10

Carolyn

Mar 18, 2025

·

Stayed 4 nights

Beautiful property with great views. Sunrise and sunset views were absolutely stunning.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed, ranging from wonderful and varied to basic and repetitive. Restaurant quality is inconsistent and often considered overpriced, though some dishes earn praise and boxed lunches are convenient for excursions.

Related guest reviews

6

Alan

Feb 26, 2026

·

Stayed 2 nights

Room was okay plus. Breakfast uninspiring. Closer to four star than five star.

8

Andrea

Nov 30, 2024

·

Stayed 3 nights

The hotel is in a good and convinient location. We had a room with a view of the lake which was lovely. The food is mediocre but they charge prices as it would be a five star restaurant. I suggest you don’t eat there. There are increíble restaurants in town. In addition the service at the restaurant is poor.

10

Andrea

May 26, 2025

·

Stayed 2 nights

El Hotel es muy lindo con una vista preciosa. Personal muy amable, rico desayuno. El hotel cuenta con un busesito para llevarte al centro, donde se encuentran muchos restaurantes. Tiene un box lunch muy bien preparado, lo que es muy conveniente para llevar a los tour.

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8

Jesus

Dec 5, 2024

·

Stayed 3 nights

La habitación tiene una vista hermosa. El hotel en muy buenas condiciones y las áreas en general limpias y bien atendidas. El único comentario es que el bar tiene los precios más caros de todo Calafate. Prácticamente el doble que en cualquier restaurante o bar del pueblo.

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10

OTTO

Apr 18, 2025

·

Stayed 3 nights

Todo bien, solo que deberían variar el menú del desayuno, ya que sirven lo mismo todos los días. Por lo demás todo perfecto

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10

Iris

Apr 8, 2022

·

Stayed 3 nights

Everything you need is there. Not a true 5 star for American standards and not on the water. Friendly staff. Did not enjoy the dinner at their famcy restaurant. Was pointed to go sit instead of walked to table and food was OK. Rexommend going in to town for dinner or eating at the bar.

8

Olivier

Mar 26, 2025

·

Stayed 2 nights

Beaucoup de bruit dans notre chambre suite à isolation insuffisante. Service correct. Petit déjeuner correct. Un peu déçu par de nombreux détails, par rapport à ce que l’on pourrait attendre d’un hôtel de cette catégorie

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10

Xiaoning

Nov 9, 2024

·

Stayed 2 nights

The hotel is close to Lake Argentino with a nice view of the lake. The hotel has nice facilities, and the amenities are excellent. The breakfast was wonderful. Like most people we met in Argentina, the hotel staff were very friendly and helpful. It was worth every penny of the price.

10

Francisco

Oct 13, 2025

·

Stayed 1 night

Habitación muy amplia y cómoda con vista excelente al lago Argentino, personal muy amable y servicial, desayuno variado y nos prepararon viandas para la excursión al glaciar que fueron muy buenas

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10

Luigi

Apr 22, 2024

·

Stayed 3 nights

Nice hotel in calafate. Fantastic view of the argentinian lake. Restaurant inside a little bit expensive but the food is amazing. Especially the lamb. The services the hotel are very good. Staff prepared

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $563	13 $547	14 $550
15 $786	16 $786	17 $624	18 $694	19 $610	20 $610	21 $715
22 $710	23 $686	24	25	26 $576	27 $574	28 $618
29	30

Su	Mo	Tu	We	Th	Fr	Sa
		1 $690	2 $691	3 $693	4 $687	5 $687
6 $683	7 $684	8 $688	9 $684	10 $832	11 $832	12 $836
13 $683	14 $672	15 $672	16 $673	17 $672	18 $673	19 $691
20 $684	21 $684	22 $684	23 $686	24 $684	25	26 $829
27 $774	28 $774	29	30	31

Xelena Hotel & Suites

Prices for Xelena Hotel & Suites

Monthly average prices

About this property

Location

Room options

Suite Presidencial

Standard Room

Triple

Suite De Lujo

Suite Junior

Superior Room

Guest reviews of Xelena Hotel & Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Xelena Hotel & Suites

Considering this hotel for your El Calafate trip?

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