Name: Hotel Downstreet, an Ascend Collection Hotel
Address: 40 Main Street, North Adams, Massachusetts, United States of America, North Adams, Massachusetts, US
Price range: $128–$373 per night
Rating: 8.55

What guests think

Across recent reviews, Hotel Downstreet, an Ascend Collection Hotel is praised for its central location near Mass MoCA, generally very clean and spacious rooms, friendly staff, and useful perks like a warm pool, hot tub, free coffee, and on-site art.

Common drawbacks include thin walls and door gaps that let in hallway and street noise, along with loud or inconsistent heating and cooling. Dining is limited: breakfast is not provided and the attached restaurant operates only on select days, though coffee is available. Facilities earn praise but have occasional outages such as a closed sauna, an elevator issue, or sporadic hot water and key-card glitches. Overall, expect a convenient stay with comfortable rooms and strong access to town, offset by potential noise and limited breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and large hot tub are popular and generally clean; lobby coffee and on-site art add appeal, with free parking. Downsides include a closed sauna, occasional elevator issues, restaurant open only some days, basement-only amenities, and limited weekday offerings.

Related guest reviews

10

Annmarie

Sep 2, 2025

·

Stayed 2 nights

Property was very clean and view of mountain from window was awesome beds very comfortable and loved the hot tub and pool

10

Thomas

Jul 3, 2023

·

Stayed 1 night

Everything was in the basement, ice machine, pool, exercise room. As to not wake anyone up

8

Jean

Jun 27, 2024

·

Stayed 5 nights

Easy check in and check out. Pool and hot tub were nice to use but outdated. Wish coffee was available a little earlier and later.

8

JOHN

Aug 12, 2024

·

Stayed 1 night

They had an interesting art collection in the lobby There are no amenities on Monday & Tuesday. As in none.

8

Andrew

Oct 7, 2025

·

Stayed 1 night

Decent value. On site restaurant is only open on weekends.

10

Ana Lucia

May 12, 2024

·

Stayed 1 night

Property is beautiful but 1 elevator out service and saunas out service need take care better the Property

8

Matthew

Feb 23, 2025

·

Stayed 1 night

Only stayed for one nigh during road trip through area. Didn't really use any amenities. Can't speak for area. Room was clean, updated sometime in past few years. Nothing stood out in terms of the room. The parking lot in long and narrow, and I had to park the equivalent of about 1 block away. A lot of the parking was taken up by utility vehicles. Not the end of the world, but it was rough walking through it during a snow storm.

10

Natasha

Aug 24, 2025

·

Stayed 1 night

Really spacious and clean room. Loved the wood floor (and not typical hotel rug that you have no idea what's caught in there). Bathroom could use some update compared to the room, but not a big deal. We love the hot tub and indoor pool as well as the gym. The coffee area in the lobby was nice and convenient. But we really really love the restaurant "Door Prize." Incredible food and atmosphere.

8

Jayce

Sep 19, 2025

·

Stayed 3 nights

Pool and hot tub were clean

10

Andrew

Jan 1, 2025

·

Stayed 2 nights

We LOVED this hotel. It’s so convenient, spacious, and clean! The art display in the lobby is nice, as well as the coffee and fruit in the morning. We absolutely loved the small sensory room near the front desk, as we have a child on the spectrum. I wish all hotels were this thoughtful! The pool was warm and nice for the kids, hot tub for adults. I would love to see the sauna be open and maybe add more lighting and more comfortable seating in the pool area. We will definitely stay again

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Cleanliness

Reviews consistently describe the property and rooms as very clean, with housekeeping often praised. A few note dated or less-than-pristine bathrooms or occasional odors.

Related guest reviews

8

Caroline

Aug 13, 2024

·

Stayed 1 night

Clean and functional. Desk person was friendly. Room smelled a bit like smoke. Window was sealed shut.

10

Lisa

Jan 19, 2025

·

Stayed 1 night

I want two things from a hotel: convenience and cleanliness. Downstreet was both very accessible and convenient from luggage carts that roll well and walkability and park-ability. Additionally most less expensive hotels are filthy even the bigger chains have really let down their standards. Downstreet was very clean from the pool area to rooms to lobby. It was a very pleasant stay.

10

Martha

Sep 26, 2024

·

Stayed 3 nights

This hotel is immaculate. We were pleasantly surprised to have room cleaning each day of our stay. The staff is super friendly and efficient. One small disadvantage, the noise from the street traffic was loud in our room. We would definitely stay there again.

10

Rob

Oct 9, 2025

·

Stayed 1 night

Super friendly staff, a free coffee bar in the lobby, loads of food and shopping options within walking distance, free on-site parking - what’s not to love! And the room was spotlessly clean and very very comfortable. We love this place!!!

10

James

Jul 29, 2025

·

Stayed 2 nights

Clean,friendly staff and great location.

10

Jason

Jan 2, 2025

·

Stayed 2 nights

Great experience. Hotel is clean and up to date. Highly recommended.

10

Natasha

Aug 24, 2025

·

Stayed 1 night

Really spacious and clean room. Loved the wood floor (and not typical hotel rug that you have no idea what's caught in there). Bathroom could use some update compared to the room, but not a big deal. We love the hot tub and indoor pool as well as the gym. The coffee area in the lobby was nice and convenient. But we really really love the restaurant "Door Prize." Incredible food and atmosphere.

6

Stephanie

Jan 10, 2025

·

Stayed 2 nights

Staff were super friendly and the room had what we needed, but the bathroom was like being in the bathroom in an apartment full of college students. The grout was not super clean, the bathtub was small and stained, and the shower curtain rod was broken so the curtain was also stained at the bottom from lying on the bottom of the shower. It had to have been like that for a while. Not a tub I would bother taking a bath in.

10

Heather

Feb 22, 2025

·

Stayed 1 night

All spaces were clean, staff members were friendly and the room was very comfortable.

6

Tia

Oct 13, 2024

·

Stayed 2 nights

Check-in was fast and easy, and the lobby is very modern and recently renovated. The rooms, however, don’t feel nearly as nice. From the photos and description we expected an updated three-star hotel. The bed was creaky, the bathroom felt in need of updating, and we heard everything happening in the hallways and neighboring rooms. I wouldn’t have minded if it was more reasonably priced. Despite feeling outdated, the room was at least clean.

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Rooms

Rooms are spacious, minimalist, and many have mountain or Main Street views with comfortable beds. Recurring complaints cite thin walls and door gaps, street and hallway noise, and loud or inconsistent HVAC; some find furnishings basic, lighting dark, or sheets slippery.

Related guest reviews

8

San-San

Aug 21, 2025

·

Stayed 1 night

There is room for improvement in sound proof. We could hear the women talking next door until late night. We could hear the motorists zooming by in the streets. We could hear the people talking in the hallway…Our sleep was affected by all these noises.

10

Sarah

Jul 14, 2025

·

Stayed 3 nights

Very convenient hotel close to all attractions. It also has a wonderful view of the mountains

8

Peter

Jul 8, 2025

·

Stayed 1 night

Spacious room with a great view, only complaint would be the gaps in the door that let noise and light in and out.

10

Etsuko

Sep 10, 2024

·

Stayed 1 night

Very comfortable, clean and spacious room with lovely view!

4

Lois

Aug 17, 2025

·

Stayed 1 night

The walls are so thin we could hear every word of the people next to us from about 9:30 to 11:00 when they left their room. They came back to their room around 2:30am and did not stop talking very loudly and playing the TV until 5:30am. The air conditioner made a constant loud drip the entire night. We turned it off but it continued to drip loudly and consistently all night. Between the noise next door and the constant drip we could not sleep. The shower head was so low my husband could not stand under it.

6

Carol

Aug 10, 2025

·

Stayed 1 night

Has some nice design features but lacks warmth. No carpeting, harsh lighting, basic furnishings. Feels like a budget hotel once in room.

10

Michael

Oct 3, 2024

·

Stayed 1 night

Fantastic place. Very clean. Crazy comfortable bed and pillows. Great amenities. Only down side was WiFi was lousy.

8

Ann

Aug 19, 2025

·

Stayed 2 nights

My one complaint is the sheets. They are silky and slippery and without a fitted bottom sheet, do not stay tucked in. Also the heating and cooling system is quite noisy and cycles on and off. Positives are the location and staff are friendly and accommodating.

10

Alisa

Aug 5, 2025

·

Stayed 2 nights

Great location! Large comfortable room.

10

Howard

Apr 18, 2023

·

Stayed 1 night

Room and flooring was recently renovated. Bathroom was not recently renovated.

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Service

Staff are frequently described as friendly, welcoming, and helpful with local tips and housekeeping. Some guests reported lapses such as brusque interactions, understaffing, a key-card failure requiring escorts, or a pool attendant ending swim time early.

Related guest reviews

10

Janice

Aug 22, 2025

·

Stayed 2 nights

Staff were wonderful. Bethany at the front desk was friendly and helpful!Very clean. Have stayed here numerous times and always have fun. It’s a good area with cute shops.

8

Michael

Feb 26, 2024

·

Stayed 1 night

Our stay was enjoyable except for the employee that came into the pool area 15 minutes before the pool closed and kicked us out of the pool. I told her I thought the pool closed at 10pm and she said, “no it’s closed now. Get out.” Very rude. I asked the desk in the morning and they confirmed that the woman was supposed to only give a 15 minute warning and not kick us out. I’ve never been treated so poorly by a hotel staff anywhere before.

10

Charles

Aug 24, 2025

·

Stayed 1 night

Staff was very helpful and pleasant

6

AnnaMaria

Feb 11, 2025

·

Stayed 3 nights

The hotel is nice, some of the staff are super nice but the GM and her boss, Greta, do not seem to fair well under stress as I brought an issue to their attention. I was later told it was a day of meetings for their new system being implemented, so they were under extreme stress. The interaction with them was more of one you would experience with strangers, not those in customer service and hospitality. They didn’t feel that being checked in incorrectly which resulted in higher charges was an issue I should be upset about. Regardless of being in agreement or not,

10

Robert

Oct 17, 2025

·

Stayed 2 nights

Staff was very welcoming and friendly! They provided great tips on restaurants and things to do in are.

2

Raqiba

Sep 2, 2025

·

Stayed 1 night

The rooms are spacious and the hotel is a short walk to MassMOCA - those things work well. What didn't work well is that the attendant at the front desk seemed gleeful to share that our room wasn't ready when we arrived around 12pm and to turn us away. Check in is at 3pm so that's understandable but she seemed happy to turn us away, even though our room was pre-paid. When we asked if our room would be ready if we return around 2pm, the attendant said if you come back ANY time before 3pm, you will be charged an early check in fee. We returned at 5pm to check in. We checked in, were asked to pay a deposit against incidentals but as we prepared to go upstairs, a different front desk attendant informed us that the key card machine didn't work so we had no key and someone would have to accompany us to our room to let us in. What?!! When we asked if the issue would be resolved the same day, we were told no because they were waiting for a third party vendor to do the repair. When we expressed how problematic we found this experience as guests, we were told it was a problem for them too since they had never dealt with this. Every time we wanted to get into our room, we would have to be accompanied by someone from the front desk. No notice was posted at the front desk explaining this issue. During stays at other hotels, when there is an issue, notice is posted at the front desk so everyone is informed. Many aspects of this experience were unsettling.

4

James

Feb 25, 2025

·

Stayed 1 night

This is a very stark hotel with no amenties beyond a coffee pot in the lobby. Front desk is understaffed. The Hotel is in a converted office building - and is not a comfortable place. Although clean if you want a reasonably nice place to stay this is not the place. Very expensive for the type and quality of accommodation.

10

Thomas

Feb 17, 2025

·

Stayed 1 night

We love this hotel! Our room was clean and spacious, the staff members we interacted with were friendly and helpful, the lobby/common and art galleries were very interesting, and there is so much to do within easy walking distance.

10

Kristen

Oct 12, 2023

·

Stayed 2 nights

Staff was great!

8

Joseph

Oct 6, 2024

·

Stayed 2 nights

Downstreet is a nice hotel in a good location - walking distance from Mass MOCA and many local restaurants. It is quite clean, with a gracious, modern lobby. The staff was all super friendly and helpful. Good housekeeping service is getting rarer these days, but Downstreet did an excellent job. My only complaint is that the sound separation between rooms is terrible. We could hear someone snoring all night from the room on one side of us and the slightest movements of our neighbors on the other side. We had to turn on the fan on the AC system to serve as white noise. So much light came through the cracks in the hall door that that end of the room glowed all night.

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Location

Central, walkable base steps from Mass MoCA, shops, and restaurants, with easy access and mountain views. A few mention limited dining hours nearby and a somewhat rundown feel or safety concerns after dark.

Related guest reviews

8

Justin

Aug 12, 2025

·

Stayed 2 nights

The room was nice, it was quite and a lot of shops and restaurants in walking distance.

10

James

Aug 15, 2025

·

Stayed 2 nights

Walking distance to MassMOCA and several good restaurants and coffee shops.

10

Alison

Oct 24, 2024

·

Stayed 3 nights

The hotel was great. If you're in the area foe other activities, this a great place to stay. However, the area around the hotel wasnt the best. It is very limited in what you can do. Didnt feel safe to be a place to walk around after dark.

8

Ioannis

Sep 5, 2023

·

Well maintained hotel, nothing ostentatious but clean rooms, comfortable beds, minimalist but attractive decor. Friendly staff. Very convenient (easy walking distance) to Mass MoCA, coffee shop, restaurants, bars, North Adams downtown (although there isn't much of the latter). The hotel has a pool, but we did not use so I cannot comment on that. Coffee in the lobby. Very good value for the price of rooms.

10

Jacqueline

Sep 1, 2024

·

Stayed 2 nights

Stayed for two nights, and we were able to get to everything we needed and wanted without getting in the car once until we were ready to go home. Exceptional experience!

8

louis

May 10, 2025

·

Stayed 2 nights

Conveinence to areas wemwere interested in going

10

Donald

Nov 10, 2024

·

Stayed 2 nights

Great spot in downtown North Adams steps from the wonderful MassMOCA.

10

Natalie

Aug 9, 2025

·

Stayed 2 nights

Great location!

10

Kelly Lyn

Jan 19, 2025

·

Stayed 1 night

Easy to get to, nice location

6

Tammy

Sep 18, 2025

·

Stayed 1 night

We stayed here while attending a concert at Mass MoCA. The location was great. The hotel is dated but clean. There is adequate parking. Restaurants are limited in the area so plan ahead.

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Dining

No breakfast is provided, but lobby coffee is often praised; the attached bistro/restaurant serves good food when open. Many note its limited operating days and the lack of room service or nearby breakfast options, especially early week.

Related guest reviews

8

Kristen

Oct 23, 2024

·

Stayed 1 night

This hotel is reasonably priced for the area, and very clean. The offstreet parking is free and plentiful. However, I wished the restaurant was open for breakfast, and we were there one of the two nights per week when it was closed for dinner. There’s no room service, so we had to find a local restaurant. Because of this, I wouldn’t want to stay for more than one night.

10

Marc

Dec 3, 2023

·

Stayed 1 night

Clean and convenient. Dinner at Bistro was great, attached

8

Barbara

Aug 7, 2024

·

Stayed 1 night

Fun decor and artwork; very clean and comfortable room. On site bistro was unfortunately not open on Tuesdays but we found a great restaurant within walking distance. Checking out took a little longer than we had hoped due to computer/printer issues, but staff was very friendly and did their best.

10

Carol

Aug 9, 2024

·

Stayed 3 nights

Our stay at Hotel Downstreet In North Adams MA was delightful!! It is very convenient to MASS MOCA art Museum as well as to Williamstown. It turns out there’s a wonderful restaurant within the hotel where we were able to have an evening drink and delicious food. I highly recommend this hotel. The beds were extremely comfortable. The air conditioning worked great and the bathroom was perfect. There is an art calorie within the hotel and very interesting works of art throughout. Staff was delightful. The only thing is you don’t receive a breakfast but the coffee from a local company is delicious and available 24/7.

8

Debra Ann

Sep 6, 2025

·

Stayed 2 nights

I would have liked a better breakfast bar.

8

Andrew

Oct 7, 2025

·

Stayed 1 night

Decent value. On site restaurant is only open on weekends.

10

Marcey

Sep 9, 2024

·

Stayed 1 night

This hotel is new and fun. The rooms are spacious and the bed very comfortable. The staff is very helpful and the right amount of friendly. I love the art gallery in the lobby! The price is very reasonable. I the coffee in the lobby was delish. My only criticism is the lack of breakfast options. I wish there were a few items either we could buy or even walk to.

8

Beth

Aug 31, 2024

·

Stayed 1 night

There was no hotel breakfast option.

8

Setsuko

Jun 17, 2025

·

Stayed 2 nights

Room was nice and clean with modern design, the bed thraw, and shower curtain. However, the heater was a bit noisy at night time, only few paper cups were prepared for coffee, and in the bathroom. The bathtub had strong water force. No breakfast.

8

Tara

Aug 17, 2024

·

Stayed 2 nights

The hotel was great. I loved the art gallery in the lobby. One complaint is the coffee was not good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$142
February	$150
March	$140
April	$151
May	$152
June	$183
July	$182
August	$189
September	$187
October	$207
November	$167
December	$145

Su	Mo	Tu	We	Th	Fr	Sa
				1 $128	2 $373	3
4 $158	5 $181	6 $145	7 $154	8 $161	9	10 $358
11 $219	12	13	14 $136	15 $149	16	17
18 $146	19 $150	20 $147	21 $146	22 $151	23	24
25 $130	26 $128	27 $128	28 $128	29 $130	30 $302	31 $302

Hotel Downstreet, an Ascend Collection Hotel

Prices for Hotel Downstreet, an Ascend Collection Hotel

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible

Room, 2 Queen Beds, Accessible (Accessible Tub)

Standard Room, 1 King Bed, Mountain View (Top Floor)

Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room, 1 Queen Bed

Room, 1 King Bed, Accessible (Accessible Tub)

Standard Room, 2 Queen Beds (Top Floor)

Room, 2 Queen Beds, Accessible

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Mountain View

Room, 1 King Bed, Accessible (Transfer Shower)

Guest reviews of Hotel Downstreet, an Ascend Collection Hotel

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Downstreet, an Ascend Collection Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $213	19 $244
20 $139	21 $138	22 $138	23 $147	24 $134	25 $293	26 $279
27 $128	28 $128	29 $128	30 $128