SMARTY Cologne Dom Hotel - Boardinghouse - KONTAKTLOSER SELF CHECK-IN

He had a lovely attitude and such a helpful guy, looked after us when we checked in early.

It’s a staff-less hotel so there is nobody to help if anything goes wrong. Their self check in machine is meant to print out a 9 digit code that gives you access the building and your room, but it didn’t have any paper. The room advertises tea and coffee, they gave me 2 coffee pods and 2 tea bags and didn’t restock when doing room service. The advertised breakfast is really just pointing you towards a local Starbucks.

The checking in process is terrible. Even the German guests couldn’t work it out. Wouldn’t stay here again

Dirty coffee glasses, pillows are smelling bad, no luggage storage but they mentioned that they had... also check out is 11am and at 10 am a lady came knocked the door and said 'elf elf elf' it means eleven in german, I checked out at 10:15 because of that HOSPITALITY(!).

Uncomfortable bed, self-check-in with no help, especially when a problem arose, such as the system being down when we arrived for check-in, with a large crowd trying to check in and no one to help. It took us over two hours past check-in time to get in. Definitely NOT RECOMMENDED!