Very disappointed, stressful Feel like living in different world with lots of stress, pls do not expect a 5-star rating your service does not even meet basic standards. During my 2-day stay there was almost no staff available to assist us. The only thing visible was a sign saying “How are you?” which felt frustrating rather than helpful. Although the room itself was nice the service was completely unacceptable. Before check-in we were not informed about the digital check-in process as we waited more than 30–35 minutes at reception with no staff present. Even when we tried calling no one answered after 40-50min phone was answered and said i didn’t did checkin Hahahha gosh We ended up wasting nearly an hour just trying to understand what to do. I also requested towels but they were only delivered on the day of departure. This is unacceptable. We had to reuse the same towels and even dry them in the sun despite paying for hotel services. Overall, this was a very stressful experience in my life, If I had not been participating in a race i would have left the hotel immediately waste of money to be honest. Please consider how a guest would feel facing these issues. I was planning to write a review earlier but was busy with my flight. I can confidently say I will not stay at your hotel again.
Very disappointed, stressful Feel like living in different world with lots of stress, pls do not expect a 5-star rating your service does not even meet basic standards. During my 2-day stay there was almost no staff available to assist us. The only thing visible was a sign saying “How are you?” which felt frustrating rather than helpful. Although the room itself was nice the service was completely unacceptable. Before check-in we were not informed about the digital check-in process as we waited more than 30–35 minutes at reception with no staff present. Even when we tried calling no one answered after 40-50min phone was answered and said i didn’t did checkin Hahahha gosh We ended up wasting nearly an hour just trying to understand what to do. I also requested towels but they were only delivered on the day of departure. This is unacceptable. We had to reuse the same towels and even dry them in the sun despite paying for hotel services. Overall, this was a very stressful experience in my life, If I had not been participating in a race i would have left the hotel immediately waste of money to be honest. Please consider how a guest would feel facing these issues. I was planning to write a review earlier but was busy with my flight. I can confidently say I will not stay at your hotel again.
