Blackwaters River Lodge, Knysna

Friendlyness

The property owner was amazing, staff was great (people to carry luggage tried to avoid us, typical young people). Grounds were beautiful and the meals were great. Last minute booking as our Vrbo suddenly became unavailable

Very good stay in a beautiful location. The owner and the staff were very friendly and helpful. Great service. I will stay there again. Good value for money.

A couple of things we enjoyed about the property included (i) great breakfast that was included the only morning we were there; and (ii) when we checked in the owner went out of her way to make us feel welcome. The reason for the poor review is due to the fact we were not provided a refund for the final two nights of our stay despite the fact the staff told us we could cancel and that we'd be provided a refund. Our room did not include air conditioning and our stay was over a few days in which temperatures were extremely hot. My wife was pregnant and literally did not sleep the one night we stayed there, and could not tolerate staying another two nights. I asked the front desk if we could cancel our last two nights and receive a refund. The staff said we would, but we'd need to coordinate with Expedia to receive the refund. I've spent the last two months trying to coordinate with Expedia to receive a refund. Each time I reached out, Expedia was not able to actually get an answer from the property. Finally, today, they got an answer from the property after which I was informed I would not receive a refund. The fact that the staff specifically told me I could cancel and receive a refund is one of the reasons we did actually cancel our final two nights. As a result of this experience, I would not recommend staying at this property. We did stay the last two nights at the Views Boutique Hotel & Spa in Wilderness. I would highly recommend this hotel of Blackwaters.

Netter Pool