Name: The Old Custom House
Address: South Quay, Padstow, Cornouailles, GB
Price range: 103 $US–199 $US per night
Rating: 8.63

Ce qu'en disent des voyageurs

Le Old Custom House est une auberge de caractère située directement sur le port de Padstow, saluée pour son personnel accueillant, ses délicieux petits-déjeuners et sa cuisine de pub, ainsi que pour sa vue agréable sur le port. Cependant, certaines chambres semblent vieillottes, le bruit peut se propager et l'accès implique de nombreux escaliers.

Le stationnement est public, payant et peut être difficile à trouver. La propreté et l'entretien varient : plusieurs mentions de tapis usés ou de zones poussiéreuses côtoient de nombreux témoignages de chambres très propres. Le restaurant est généralement apprécié, bien que quelques clients aient connu un service lent ou limité au petit-déjeuner ou au dîner. Il convient aux voyageurs qui privilégient le caractère et le service amical au calme et aux équipements complets et modernes.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le pub et le restaurant sur place sont fréquemment salués, et le petit-déjeuner est servi sur place. Le stationnement se fait via des parkings publics à proximité, payants et pouvant être limités, et l'accès aux chambres implique de nombreux escaliers dans ce bâtiment ancien.

Avis de voyageur à ce sujet

10

Martin

29 oct. 2024

·

A séjourné 2 nuits

Great pub right on the harbour.

8

Jennifer

15 oct. 2024

·

A séjourné 1 nuit

Enjoyed my stay. An interesting old building, a bit of a rabbit warren with lots of doors, stairs and little corridors to get to the rooms. The room was a bit tired, basically clean and the bed was comfortable. It was a bit noisy with some kind of fan or engine outside the window, but otherwise fine for a short stay. Location was good.

8

anthony

8 déc. 2024

·

A séjourné 2 nuits

this was our 3rd time visiting & we are still going to come back again. its an old building with en suite bedrooms. rooms are comfortable, location is right on the harbourside. food is very good & breakfast is very good too. staff are out of this world. I wouldn't recommend for people with walking disabilities or are in a wheelchair. dogs are welcomed at this property. Laura & Kennedy are the names of 2 of the staff I can remember at the moment but the others are very good too.

10

Lisa

1 sept. 2025

·

A séjourné 1 nuit

The perfect place to stay in Padstow! With convenient (paid) parking just across the street, we were able to enjoy walking through padstow before the crowds and the surrounding areas. Brilliant modern bathroom too.

8

Natalie

20 sept. 2023

·

A séjourné 1 nuit

A really enjoyable stay: great location; wonderful view from the room and helpful staff. However parking is a major challenge (it might be helpful for the property to explore reserving spaces in the public car park opposite) and the decor in the room was a little tired.

10

Roger

22 mai 2023

·

A séjourné 1 nuit

Perfect location at a good price with public parking across the road (£8.80 for a day). Room was comfortable with good quality bedding and towels etc. Breakfast was great choice and nicely cooked.

10

Reuben

18 nov. 2025

·

A séjourné 1 nuit

Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!

8

John

25 juil. 2024

·

A séjourné 2 nuits

Nice old pub right on Padstow Harbour so close to everything. Has bar and eatery, and staff are very helpful. The only downside - it’s a bit of a mission getting your luggage to the upper floors as there are lots of stairs and doors to negotiate.

10

Kevin

24 août 2025

·

A séjourné 1 nuit

Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only

10

Christine

9 sept. 2023

·

A séjourné 2 nuits

Very friendly and helpful staff, fantastic food, huge room with all facilities you'd expect, excellent setting. Can't fault. No parking but plenty of public car park space around. We will stay again!

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Propreté

Les avis sont partagés : de nombreux clients ont trouvé les chambres propres, tandis que d'autres ont noté des problèmes tels que des zones poussiéreuses ou usées, des moquettes sales et des plaintes isolées concernant la moisissure. L'entretien général semble fatigué par endroits.

Avis de voyageur à ce sujet

8

Ian

16 févr. 2023

·

A séjourné 2 nuits

The location of the hotel was spot on, we managed to park in the harbour car park with spaces still available - I’m not sure if this will be the case in high season. The staff were attentive & friendly. The hotel is looking a little tired & could do with a freshen up. From first impressions climbing the stairs to the rooms the carpet is worn. Once in the room, the room was spacious and had nice touches like the Elemis products and a nespresso coffee maker - but there were several areas where paint was chipped off. Overall we had a nice stay at the hotel, we just felt it needed sprucing up a bit

2

Hugh

19 sept. 2025

·

A séjourné 1 nuit

It was tired and very dirty mold in shower and in windows bird excrement all over windows, really disappointing not at all what was advertised feel like we really over paid for what was delivered the pictures are very different from reality.

8

Jennifer

15 oct. 2024

·

A séjourné 1 nuit

Enjoyed my stay. An interesting old building, a bit of a rabbit warren with lots of doors, stairs and little corridors to get to the rooms. The room was a bit tired, basically clean and the bed was comfortable. It was a bit noisy with some kind of fan or engine outside the window, but otherwise fine for a short stay. Location was good.

10

Melville

31 mai 2025

·

A séjourné 1 nuit

Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.

6

Chelsea

16 sept. 2023

·

A séjourné 3 nuits

Based on how unclean it was I couldn’t recommend this hotel.

10

Reuben

18 nov. 2025

·

A séjourné 1 nuit

Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!

8

Francis

27 juil. 2023

·

A séjourné 1 nuit

Really amazing location. Staff friendly. Overall good. Dining and bar area We’ll set out and great quality. However, carpets to rooms and in room dirty. Mirror in bathroom old and broken. Top of rain shower unit dusty and hadn’t been cleaned for ages. For little expense in terms of small repairs and attention to detail and cleaning of carpets, this place could be immaculate and really top notch. Shame the owners clearly not on top of maintenance

8

Robert

7 févr. 2024

·

A séjourné 1 nuit

An overnight stay on a break in Padstow. Great location, good value for money and very helpful staff, especially John who checked us in and sorted a booking glitch. Good size room, comfortable bed and Elemis toiletries. Room and bathroom a little tired but clean. Opted for inclusive breakfast rate and choice was very good as was the food. Very happy to recommend.

8

Heather

21 sept. 2023

·

A séjourné 1 nuit

Best views of Padstow from our bedroom window. Helpful and friendly staff Comfortable bed and very clean

10

Pauline

5 août 2023

·

A séjourné 3 nuits

Staff in all areas were so pleasant and helpful. Room was clean and perfect for our short stay. Highly recommended 😁

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Chambres

De nombreuses chambres sont confortables avec vue sur le port et certaines sont spacieuses, mais le décor paraît parfois daté. Le bruit provenant du bar, des lieux voisins ou des ventilateurs externes peut être entendu dans certaines chambres, et le Wi-Fi peut être instable.

Avis de voyageur à ce sujet

10

Lindsey

4 févr. 2024

·

A séjourné 1 nuit

Beautiful room overlooking harbour. Lovely and clean and modern. Lovely breakfast. Close to everything padstow has to offer.

10

Katie

21 août 2025

·

A séjourné 1 nuit

We stayed in a lovely room above the pub overlooking the harbour. The room was spacious and we liked being right in the heart of the town. It can be noisy though with music from nearby pubs so expect that to go on until 11ish. The staff are all very helpful and the pub itself is lovely. Parking is tricky, we were lucky to find a spot nearby but we did have to pay.

6

MARK

23 août 2023

·

A séjourné 2 nuits

Very noisy pub below room

10

Denyelle

15 août 2024

·

A séjourné 3 nuits

Great clean, comfortable rooms with fantastic views. Staff are wonderful and very helpful. The breakfast is a great way to start the day. The only thing is the wi-fi is a bit hit and miss. To park it is best to get there before 10am or after 5.30pm as parking is very limited. Wouldn’t hesitate to stay again.

10

Jackie

5 avr. 2025

·

A séjourné 1 nuit

Lovely place to stay. Had an upgrade to a beautiful harbour view room. The view was stunning. The room had a huge comfy bed.Staff all very friendly. Lovely pub downstairs & a fantastic breakfast. Would highly recommend staying there. Fabulous.

6

RICHARD

15 août 2025

·

A séjourné 1 nuit

bed was sub par

8

Jennifer

15 oct. 2024

·

A séjourné 1 nuit

Enjoyed my stay. An interesting old building, a bit of a rabbit warren with lots of doors, stairs and little corridors to get to the rooms. The room was a bit tired, basically clean and the bed was comfortable. It was a bit noisy with some kind of fan or engine outside the window, but otherwise fine for a short stay. Location was good.

8

Julie

31 déc. 2024

·

A séjourné 4 nuits

The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.

6

DIDIER

18 avr. 2025

·

A séjourné 1 nuit

The room was not pleasant at all, view directly on the noisy ventilation system. At a such high price, this was very disapointing !

10

Heather

21 avr. 2025

·

A séjourné 2 nuits

Excellent stay at the Old Custom House over Easter weekend. We were able to get into our room early and were pleased with how nicely decorated and well equipped the room was. We also had a lovely view from the two windows over the very pretty harbour. The bed was very comfortable and although quite small, the room was full of character. Staff were friendly and welcoming at the hotel and the lady doing breakfast both mornings we were there was delightful. Breakfast was included in our room rate and was very good.

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Service

Le personnel est largement salué pour son amabilité, son accueil et sa serviabilité, avec plusieurs mentions de petites attentions et d'une réception serviable. Quelques clients ont signalé des lacunes, notamment un service lent au petit-déjeuner ou au dîner, l'absence de personnel à l'arrivée ou des connaissances limitées lors des quarts de nuit.

Avis de voyageur à ce sujet

10

Timothy

25 mars 2024

·

A séjourné 3 nuits

Loved the room. V comfortable and great views with such easy access to town. Will definitely be back. Ellie on reception was so accommodating and so we’re all the staff.

10

Colin

25 juin 2024

·

A séjourné 1 nuit

We had a lovely stay especially the room (no.10) we were given overlooking the harbour. The food was good value especially the fish and chips. The service was excellent from when we arrived and especially sending on free of charge the iPad we left in the room. Highly recommend for it location, service and value

10

Sean

29 août 2024

·

A séjourné 1 nuit

Great Hotel in an idyllic location….wonderful food and service….with a special mention to the receptionist, who greeted me with a genuine smile before guiding me to my room personally whilst asking about my day….so refreshingly genuine l!!!

10

R N

10 janv. 2024

·

A séjourné 1 nuit

Fantastic! John was super efficient & friendly, both in the bar & on reception. Bedroom was comfortable & warm. Would definitely stay again, highly recommend

10

Graham

11 sept. 2025

·

A séjourné 1 nuit

We arrived really early but were allowed to check in hours before Everything about the customer service was excellent

8

Mike

24 juin 2025

·

A séjourné 2 nuits

Room was amazing (rm14) and we would request again. Housekeeping and reception staff were very pleasant and friendly. However the breakfast service could be improved as 4 guests were served before us on first day and we had to ask to be served. On our second day we weren’t even asked for our breakfast order.

6

Jane

26 juin 2025

·

A séjourné 2 nuits

Not that good. Shower switch to turn shower was hidden behind a desk and none of the night shift staff knew what todo

10

Craig

17 oct. 2025

·

A séjourné 2 nuits

Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+

10

Rick

21 mars 2025

·

A séjourné 2 nuits

Had a really friendly welcome when we arrived and our room was upgraded too with a surprised bottle of bubbly for our Anniversary.The receptionist and all the staff, particularly Hayden could not do enough for us . The food and table service was excellent too. Cannot fought anything with our stay - will certainly be back as Padstow is our special place to come . Thank you to everyone 😊

6

Neil

14 mai 2024

·

A séjourné 1 nuit

£155 for an average stay at best but in a great location in the middle of Padstow. No one at check in when we arrived. Long walk to room which was above the noisy pub next door. The seagulls were pretty noisy too! Coffee machine not working at breakfast. Not overly bothered though as only stayed the one night.

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Emplacement

Situation en bord de port au centre de Padstow, avec une vue pittoresque et un accès facile aux restaurants et aux boutiques. Certains clients ont noté un environnement animé, avec du bruit provenant des pubs ou des rues la nuit.

Avis de voyageur à ce sujet

10

Tony

23 août 2025

·

A séjourné 1 nuit

Brilliant place to stay in the heart of Padstow

10

Katie

21 août 2025

·

A séjourné 1 nuit

We stayed in a lovely room above the pub overlooking the harbour. The room was spacious and we liked being right in the heart of the town. It can be noisy though with music from nearby pubs so expect that to go on until 11ish. The staff are all very helpful and the pub itself is lovely. Parking is tricky, we were lucky to find a spot nearby but we did have to pay.

8

Daniel

4 oct. 2024

·

A séjourné 1 nuit

Lovely views across the harbour

8

Jennifer

15 oct. 2024

·

A séjourné 1 nuit

Enjoyed my stay. An interesting old building, a bit of a rabbit warren with lots of doors, stairs and little corridors to get to the rooms. The room was a bit tired, basically clean and the bed was comfortable. It was a bit noisy with some kind of fan or engine outside the window, but otherwise fine for a short stay. Location was good.

8

Julie

31 déc. 2024

·

A séjourné 4 nuits

The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.

10

Craig

17 oct. 2025

·

A séjourné 2 nuits

Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+

10

Paul C

22 mai 2024

·

A séjourné 1 nuit

great stay in Padstow hotel was an ideal position in township staff very friendly and helpful room overlooked the beautiful Port and out to the mouth of the River Camel

10

Orlagh

11 sept. 2023

·

A séjourné 2 nuits

Fabulous location right on the seafront in Padstow. Very comfortable room and staff were lovely. Breakfast was very good.

10

Kevin

24 août 2025

·

A séjourné 1 nuit

Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only

10

Kate

24 sept. 2023

·

A séjourné 3 nuits

Perfect Location

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Repas

La nourriture et le petit-déjeuner sont fréquemment salués pour leur qualité et leur choix. Quelques critiques font état de problèmes de service ou d'options limitées, tels qu'un service de petit-déjeuner lent, des articles épuisés ou des commandes mal synchronisées.

Avis de voyageur à ce sujet

10

Carly

24 mars 2025

·

A séjourné 1 nuit

Brilliant location, welcoming and friendly staff, delicious food, lovely room.

10

Ray

29 juin 2023

·

A séjourné 2 nuits

Excellent. Friendly and helpful staff. Lovely room (2) overlooking the harbour with a generous supply of teas and coffee. Modern shower. Proper (and enormous) English breakfast with an extensive choice of other fare if bacon, sausage, eggs, mushrooms, tomatoes etc is not to your taste. And a good range of beers at the bar. A very pleasant two-day stay.

10

Maurice

12 juil. 2024

·

A séjourné 1 nuit

Lovely little room but being in the top was quite warm so needed the windows open. As a result a late wake-up from drunks in the street outside (it was the nght of England v Netherlands in the Euros Semi Final) and an early wake up from the local sea gulls :-). Comfy bed. A mini fridge would be nice to keep cold drinks in. The can of laocal lager was a nice touch. Ate dinner in the restaurant and the service was not great. Slow and got the order timing wrong by bringing out the starter and main at the same time????. There were only two other tables being occupied so it wasn't like it was busy. These are minor things and are mentioned only for feedback purposes. I would stay here again as it's a great location and a nice boutique hotel. A lot od stairs to Room 14 :-) but worth it for the view ;-)!

10

Colin

25 juin 2024

·

A séjourné 1 nuit

We had a lovely stay especially the room (no.10) we were given overlooking the harbour. The food was good value especially the fish and chips. The service was excellent from when we arrived and especially sending on free of charge the iPad we left in the room. Highly recommend for it location, service and value

10

Sean

29 août 2024

·

A séjourné 1 nuit

Great Hotel in an idyllic location….wonderful food and service….with a special mention to the receptionist, who greeted me with a genuine smile before guiding me to my room personally whilst asking about my day….so refreshingly genuine l!!!

10

Karon

1 avr. 2025

·

A séjourné 1 nuit

Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.

8

Mike

24 juin 2025

·

A séjourné 2 nuits

Room was amazing (rm14) and we would request again. Housekeeping and reception staff were very pleasant and friendly. However the breakfast service could be improved as 4 guests were served before us on first day and we had to ask to be served. On our second day we weren’t even asked for our breakfast order.

10

Reuben

18 nov. 2025

·

A séjourné 1 nuit

Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!

10

Lynn

31 mai 2024

·

A séjourné 2 nuits

Such a relaxing stay at the old custom house we had a beautiful room and the view from our room was amazing ,breakfast was laid out lovely, a little disappointed on the choices of evening menu, booked a meal as it was our wedding anniversary they had run out of all the roast during the day, We ended up having to get chips and taking it back to our room as all the other restaurants were fully booked. But having said that we enjoyed eating our chips with the best seats in the house from the view from our window!

10

Kevin

24 août 2025

·

A séjourné 1 nuit

Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	111 $US
février	113 $US
mars	140 $US
avril	164 $US
mai	232 $US
juin	226 $US
juillet	246 $US
août	251 $US
septembre	218 $US
octobre	166 $US
novembre	127 $US
décembre	144 $US

di	lu	ma	me	je	ve	sa
1 $162	2 $106	3 $108	4 $108	5 $197	6 $127	7 $135
8 $156	9 $103	10 $117	11 $104	12 $110	13 $177	14 $179
15 $165	16 $112	17 $114	18 $109	19 $114	20 $120	21 $183
22 $109	23 $107	24 $111	25 $112	26 $125	27 $183	28 $199
29 $125	30 $108

The Old Custom House

Prix pour The Old Custom House

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Double Standard

Suite Deluxe

Chambre Standard avec lits jumeaux

Chambre Double (Cosy)

Chambre Signature avec lits jumeaux

Chambre Double Signature

Appartement

Avis des voyageurs sur The Old Custom House

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $129	22 $126	23 $142	24 $199
25 $176	26 $143	27 $140	28 $142	29 $191	30 $152	31 $178