Platinum Yucatan Princess Adults Only - All Inclusive
US$ 226
/noite
Média para setembro
Selecione datas para ver preços e disponibilidade
US$ 226
/noite
Média para setembro
Preços médios mensais
Em Platinum Yucatan Princess Adults Only - All Inclusive , o preço por noite é, em média, US$ 202 no mês mais barato (outubro) e US$ 1.051 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 554 |
| fevereiro | US$ 603 |
| março | US$ 554 |
| abril | US$ 447 |
| maio | US$ 274 |
| junho | US$ 233 |
| julho | US$ 211 |
| agosto | US$ 209 |
| setembro | US$ 226 |
| outubro | US$ 202 |
| novembro | US$ 328 |
| dezembro | US$ 1.051 |
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set. · US$ 226
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Mais caro: dezembro (aprox. US$ 1.051)
Mais barato: outubro (aprox. US$ 202)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 13 piscinas exteriores, uma discoteca e campos de ténis ext...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 13 piscinas exteriores, uma discoteca e campos de ténis exteriores. Entre as facilidades adicionais contam-se Wi-fi grátis, serviços de concierge e uma loja de presentes/quiosque de jornais.
Comodidades para negócios
As principais comodidades incluem um business center, um serviço de limpeza a seco e uma receção aberta 24 horas. Planeia um evento em Playa del Carmen? Este alojamento dispõe de uma zona para conferências e de 2 salas de reuniões, com uma área total de 597 metros quadrados. Há estacionamento grátis no local.
Restaurante
Peça uma bebida bem gelada no bar de praia ou num dos 8 bares/lounges ou 2 bares à beira da piscina. Comece as suas manhãs da melhor forma com um pequeno-almoço buffet grátis, servido diariamente entre as 7:00 e as 10:30.
Quartos
Sinta-se em casa num dos 470 quartos com ar condicionado, produtos grátis no minibar e um televisor plasma. As unidades contam com uma varanda ou pátio interior com mesa e cadeiras, para saborear uma bela refeição ao ar livre. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais via satélite. As casas de banho privativas dispõem de um polibã e uma banheira separados, artigos de higiene grátis e secadores de cabelo.
Localização
Ao alojar-se Platinum Yucatan Princess Adults Only - All Inclusive em Playa del Carmen, ficará em frente à praia, a 15 minutos de carro de Calle Quinta Avenida e de Campo de Golfe El Camaleón Mayakoba. Este alojamento com tudo incluído está a 9,6 km (5,9 mi) de Playa del Carmen (praia principal) e a 12,1 km (7,5 mi) de Praia de Maroma.
O que há nas proximidades
Praia Xcalacoco(0.8 milhas)
Chun-Zumbul (local de mergulho)(1 milhas)
Playa Punta Esmeralda(2.5 milhas)
Gran Coyote Golf(2.6 milhas)
Campo de Golfe El Camaleón Mayakoba(2.6 milhas)
Parque Ecológico Tres Rios(2.9 milhas)
Playa 88(3 milhas)
Plaza 28 de Julio(3.5 milhas)
Igreja de Guadalupe(4.2 milhas)
Temazcal Natura(4.6 milhas)
Playa Avenida Colosio(4.7 milhas)
Plaza Las Américas(4.8 milhas)
Super Chedraui Selecto Avenida 10(5.3 milhas)
Mario Villanueva Madrid(5.4 milhas)
Calle Quinta Avenida(5.5 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(26.2 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(31.2 milhas)
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Balcão de turismo
Localização
Prolongación 5ta Avenida Manzana 20 Lote 006, Playa del Carmen, Estado de Quintana Roo, México
Praia Xcalacoco (0.8 milhas)
Chun-Zumbul (local de mergulho) (1 milhas)
Playa Punta Esmeralda (2.5 milhas)
Gran Coyote Golf (2.6 milhas)
Campo de Golfe El Camaleón Mayakoba (2.6 milhas)
Parque Ecológico Tres Rios (2.9 milhas)
Opções de quartos
9
Quarto Deluxe (Platinum)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
581 ft²
VarandaVaranda ou pátioAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
8
Deluxe Room, Swimout (Platinum)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
581 ft²
VarandaVaranda ou pátioAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
11
Suite Júnior, acesso à piscina ((Swimout) Deluxe)
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
592 ft²
VarandaVaranda ou pátioAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
8
Suite Júnior (deluxe)
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
2 Camas De Casal
e 1 Sofá-Cama
Dormidas 3
592 ft²
VarandaVaranda ou pátioAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
7
Suite, acesso à piscina (Honeymoon)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
882 ft²
VarandaVaranda ou pátioAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada exteriorBanheira de hidromassagem privada
7
Suite (Honeymoon)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
884 ft²
VarandaVaranda ou pátioAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada exteriorBanheira de hidromassagem privada
5
Suite Júnior, banheira de hidromassagem grande (deluxe)
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
2 Camas De Casal
e 1 Sofá-Cama
Dormidas 3
592 ft²
VarandaVaranda ou pátioAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privada exteriorBanheira de hidromassagem privada
Avaliações dos hóspedes
8.3
Muito Bom
Com base em 3.129 avaliações verificadas
Quem se hospeda aqui?
Negócios
1%
Casal
71%
Família
8%
Grupos
13%
Individual
4%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Platinum Yucatan Princess Adults Only - All Inclusive, os hóspedes frequentemente destacam a equipe acolhedora, as áreas limpas e o ambiente relaxante, enquanto as opiniões sobre os quartos, a gastronomia e as comodidades variam entre estadias memoráveis e frustrações com áreas antigas, horários limitados e manutenção.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Platinum Yucatan Princess Adults Only - All Inclusive, os hóspedes frequentemente destacam a equipe acolhedora, as áreas limpas e o ambiente relaxante, enquanto as opiniões sobre os quartos, a gastronomia e as comodidades variam entre estadias memoráveis e frustrações com áreas antigas, horários limitados e manutenção.
Muitas avaliações relatam grande quantidade de algas marinhas tornando a praia rochosa, com mau cheiro ou inutilizável, o que leva a maioria dos hóspedes a relaxar nas piscinas. A comida varia de restaurantes e buffets muito bons a serviço de quarto lento e limitado, e fechamentos rotativos que geram filas e dificuldades para fazer reservas. Quartos espaçosos com acesso direto à piscina são populares, embora alguns os considerem datados ou úmidos, com ar condicionado intermitente, cheiro de mofo ou necessidade de reparos. No geral, espere um atendimento caloroso e uma atmosfera tranquila, mais adequada para quem gosta de piscina do que para os amantes da praia.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Múltiplas piscinas (incluindo as populares opções com acesso direto) e entretenimento diário são pontos altos, e o spa recebe muitos elogios. Os pontos negativos incluem fechamentos rotativos de espaços, horários restritos nas piscinas/bares, academia/área de esportes datada ou parcialmente fechada e espreguiçadeiras limitadas em alguns momentos.
Avaliações dos hóspedes relacionadas
6
William
6 de out. de 2025
·
A estadia foi de 8 noites
Spa was great!
Spa was great!
6
Shannon
29 de ago. de 2025
·
A estadia foi de 3 noites
The pool and bars closed extremely early. If you're looking for a resort with night activity, this isn't it.
The pool and bars closed extremely early. If you're looking for a resort with night activity, this isn't it.
6
Darrion Michael
27 de jun. de 2025
·
A estadia foi de 5 noites
Property was mostly clean, the sports complex was rundown and looked almost abandoned with minimal up keep.
Property was mostly clean, the sports complex was rundown and looked almost abandoned with minimal up keep.
8
Melissa
30 de set. de 2025
·
A estadia foi de 4 noites
I enjoyed my stay. The food was good and I am thankful I was always able to find vegan options at the buffet. The staff was very kind. The walkways around the rooms in building 3 that I was in could have been kept nicer. There was quite a bit of debris and some animal feces. The “party pool” will definitely give you some great music and entertainment, but be prepared to see ‘it all’. Besides that, overall it was beautiful and I am one to enjoy a different resort each time I travel, but would highly recommend for an adults only resort.
I enjoyed my stay. The food was good and I am thankful I was always able to find vegan options at the buffet. The staff was very kind. The walkways around the rooms in building 3 that I was in could have been kept nicer. There was quite a bit of debris and some animal feces. The “party pool” will definitely give you some great music and entertainment, but be prepared to see ‘it all’. Besides that, overall it was beautiful and I am one to enjoy a different resort each time I travel, but would highly recommend for an adults only resort.
10
Russell
12 de nov. de 2025
·
A estadia foi de 7 noites
King room was always immaculate, friendly staff, enjoyed the buffet - breakfast, lunch and dinner —and the restaurants. The evening entertainment was one of the consistently best I’ve seen at an all-inclusive resort. Performers were attractive, well rehearsed and polished, costumes were nicely executed. Disco theme was lots of fun, all the performers contributed to an entertaining show that night because they were also having fun. The Mask was a stand out.
King room was always immaculate, friendly staff, enjoyed the buffet - breakfast, lunch and dinner —and the restaurants. The evening entertainment was one of the consistently best I’ve seen at an all-inclusive resort. Performers were attractive, well rehearsed and polished, costumes were nicely executed. Disco theme was lots of fun, all the performers contributed to an entertaining show that night because they were also having fun. The Mask was a stand out.
10
Christopher G
24 de nov. de 2025
·
A estadia foi de 7 noites
Our Junior Suite was well appointed with a mini fridge, hair dryer and coffee maker. The king bed was very comfortable with firm pillows. The highlight of the trip was the staff. They were all incredibly friendly and helpful. Israel is amazing and will call you by name! I like Modelo which is good because it’s the only beer they offer. My one suggestion would be to get a better selection of cerveza. The pool bars are all great and the “party pool” as we called it had great activities. If that’s not your thing, the pool closer to the ocean is much more chill and has a bar as well. Restaurants were great but there is a dress code for them, except the buffet. I will definitely return to this resort.
Our Junior Suite was well appointed with a mini fridge, hair dryer and coffee maker. The king bed was very comfortable with firm pillows. The highlight of the trip was the staff. They were all incredibly friendly and helpful. Israel is amazing and will call you by name! I like Modelo which is good because it’s the only beer they offer. My one suggestion would be to get a better selection of cerveza. The pool bars are all great and the “party pool” as we called it had great activities. If that’s not your thing, the pool closer to the ocean is much more chill and has a bar as well. Restaurants were great but there is a dress code for them, except the buffet. I will definitely return to this resort.
8
Shawna
23 de nov. de 2025
·
A estadia foi de 5 noites
Nice, clean resort. Good food options with nightly entertainment. Customer service is good at times and not so good at times. Halls and corridors are somewhat loud at night and early mornings. There are 2 small pools, the others they are counting must be the rooms with the swim-ups. That said, there are very limited pool Chairs and they are taken up very early. Towels are delivered in your room. There is no towel stand. Overall, it’s a pleasant resort and we would stay here again.
Nice, clean resort. Good food options with nightly entertainment. Customer service is good at times and not so good at times. Halls and corridors are somewhat loud at night and early mornings. There are 2 small pools, the others they are counting must be the rooms with the swim-ups. That said, there are very limited pool Chairs and they are taken up very early. Towels are delivered in your room. There is no towel stand. Overall, it’s a pleasant resort and we would stay here again.
8
Debra
9 de ago. de 2025
·
A estadia foi de 6 noites
The property was beautiful and the staff went above and beyond to make you feel comfortable. I was very disappointed that we could not use the beach. The smell was horrific. Not the hotels fault. My only complaint was that the gym was closed 3 of the 7 days that we were there, only 2 of the 4 restaurants were open each day and there wasn’t any prior warning as to which ones would be closed. The mosquitos were unbearable. Music was in the outside plaza and the mosquitos feasted on everyone. 😁. The outside plaza has no overhead fans so it was very hot sitting in there while being bit by mosquitoes. Would definitely go back to this resort but not in the summer.
The property was beautiful and the staff went above and beyond to make you feel comfortable. I was very disappointed that we could not use the beach. The smell was horrific. Not the hotels fault. My only complaint was that the gym was closed 3 of the 7 days that we were there, only 2 of the 4 restaurants were open each day and there wasn’t any prior warning as to which ones would be closed. The mosquitos were unbearable. Music was in the outside plaza and the mosquitos feasted on everyone. 😁. The outside plaza has no overhead fans so it was very hot sitting in there while being bit by mosquitoes. Would definitely go back to this resort but not in the summer.
10
Melissa
3 de ago. de 2025
·
A estadia foi de 5 noites
Staff here are exceptional. Our Bellhop, Flavio, always checked in to ensure we had everything we might need. Umbertto, Ramses, and Luna were so much fun and led great pool activites....the nightly shows were fantastic. We always sat in Alberto's section in the buffet, he always had our usual drinks at the ready and shared some great laughs with us as we tried (and failed many times) to learn more Spanish. There will always be room for improvement at any establishment, but if the staff can make you forget about minor inconveniences and keep you smiling, its worth the trip every time.
Staff here are exceptional. Our Bellhop, Flavio, always checked in to ensure we had everything we might need. Umbertto, Ramses, and Luna were so much fun and led great pool activites....the nightly shows were fantastic. We always sat in Alberto's section in the buffet, he always had our usual drinks at the ready and shared some great laughs with us as we tried (and failed many times) to learn more Spanish. There will always be room for improvement at any establishment, but if the staff can make you forget about minor inconveniences and keep you smiling, its worth the trip every time.
6
Christopher
24 de nov. de 2025
·
A estadia foi de 7 noites
The overall condition and upkeep of the resort. It wasn't any one thing but a lot of little things that spoke to the resort needing a complete renovation. Decor pieces that had seen better days, walkways in a state of ill repair (very uneven and broken down concrete), chairs with cloth 'banding' that were dirty and in need of replacement, etc. I will say that the shortfalls of the resort were balanced by the extraordinary staff, service and great food
The overall condition and upkeep of the resort. It wasn't any one thing but a lot of little things that spoke to the resort needing a complete renovation. Decor pieces that had seen better days, walkways in a state of ill repair (very uneven and broken down concrete), chairs with cloth 'banding' that were dirty and in need of replacement, etc. I will say that the shortfalls of the resort were balanced by the extraordinary staff, service and great food
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes acharam os quartos e as áreas comuns limpos, mas outros relataram cheiro de mofo, umidade ou bolor, móveis desgastados e falhas ocasionais na arrumação, como falta de toalhas ou fezes de animais nos caminhos.
Avaliações dos hóspedes relacionadas
8
Brandon
20 de set. de 2025
·
A estadia foi de 7 noites
Great resort and clean pools. Rooms could be cleaner but overall great stay!
Great resort and clean pools. Rooms could be cleaner but overall great stay!
10
Jocelyne
26 de fev. de 2026
·
A estadia foi de 1 noite
Clean room, great staff, food delicious.
Clean room, great staff, food delicious.
10
Teresa
24 de nov. de 2025
·
A estadia foi de 11 noites
Everything was very clean. Staff were all nice and helpful. Good food. Plenty of pool chairs. Huge rooms.
Everything was very clean. Staff were all nice and helpful. Good food. Plenty of pool chairs. Huge rooms.
4
Emer
10 de nov. de 2025
·
A estadia foi de 11 noites
Room dirty whole place is dirty and dated. Only two smoking areas!! Beach dirty
Room dirty whole place is dirty and dated. Only two smoking areas!! Beach dirty
10
Morgan
30 de out. de 2025
·
A estadia foi de 6 noites
We really enjoyed our stay! The staff is very helpful and friendly. The resort is clean and rooms are beautiful.
We really enjoyed our stay! The staff is very helpful and friendly. The resort is clean and rooms are beautiful.
2
Jennifer
12 de nov. de 2025
·
A estadia foi de 4 noites
Outdated! Entire property needs renovations. From the 2 person elevators that look and sound unreliable, to broken tiles, smelly rooms and grimey floors. The bridge to the beach has caution tape in many places. Beach loungers are terrible and need to be replaced. Sewer odors near the beach and pool. Our group agreed we will never visit a Princess property again.
Outdated! Entire property needs renovations. From the 2 person elevators that look and sound unreliable, to broken tiles, smelly rooms and grimey floors. The bridge to the beach has caution tape in many places. Beach loungers are terrible and need to be replaced. Sewer odors near the beach and pool. Our group agreed we will never visit a Princess property again.
10
Laura Christina
17 de nov. de 2025
·
A estadia foi de 7 noites
Food: I don’t think we ate anything that we didn’t like (and man were we ever eating)! The 5 course meals at the restaurant made us feel fancy and it was a cool experience. The buffet had a great selection as well and had staff with different stations (omelette, smoothies, pasta, steaks). Food was a 100/10 Rooms: our room smelt like mildew the whole time and nothing ever actually dried in it, plus the mirrors had mold. I would stop noticing once I’d been in the room for a while, leaving the patio door open helped. Everything being constantly damp was not nice but the beds were comfy, the rain showers were nice and there’s lots of space for all your stuff. Rooms would be a 6/10 Other: pools & beach were amazing!! It was quick to get drinks and they have lots of activities going on. The entertainment staff were always giving their all and made our experience a lot more fun. They also have lots of companies for excursions at the resort. We had booked snorkelling and Tulum before leaving but next time we would just book while we were there. They also have a shuttle ($5USD) that takes you right to downtown playa. My only other note would be for more “please don’t feed the wildlife” signs. There’s lots of coatis and raccoons around and they were obviously well fed by tourists. I saw many people walking around with food and feeding them and I found myself having to explain the harm in this quite a few times. This isn’t the resorts fault obviously but more education would be good.
Food: I don’t think we ate anything that we didn’t like (and man were we ever eating)! The 5 course meals at the restaurant made us feel fancy and it was a cool experience. The buffet had a great selection as well and had staff with different stations (omelette, smoothies, pasta, steaks). Food was a 100/10 Rooms: our room smelt like mildew the whole time and nothing ever actually dried in it, plus the mirrors had mold. I would stop noticing once I’d been in the room for a while, leaving the patio door open helped. Everything being constantly damp was not nice but the beds were comfy, the rain showers were nice and there’s lots of space for all your stuff. Rooms would be a 6/10 Other: pools & beach were amazing!! It was quick to get drinks and they have lots of activities going on. The entertainment staff were always giving their all and made our experience a lot more fun. They also have lots of companies for excursions at the resort. We had booked snorkelling and Tulum before leaving but next time we would just book while we were there. They also have a shuttle ($5USD) that takes you right to downtown playa. My only other note would be for more “please don’t feed the wildlife” signs. There’s lots of coatis and raccoons around and they were obviously well fed by tourists. I saw many people walking around with food and feeding them and I found myself having to explain the harm in this quite a few times. This isn’t the resorts fault obviously but more education would be good.
8
Melissa
30 de set. de 2025
·
A estadia foi de 4 noites
I enjoyed my stay. The food was good and I am thankful I was always able to find vegan options at the buffet. The staff was very kind. The walkways around the rooms in building 3 that I was in could have been kept nicer. There was quite a bit of debris and some animal feces. The “party pool” will definitely give you some great music and entertainment, but be prepared to see ‘it all’. Besides that, overall it was beautiful and I am one to enjoy a different resort each time I travel, but would highly recommend for an adults only resort.
I enjoyed my stay. The food was good and I am thankful I was always able to find vegan options at the buffet. The staff was very kind. The walkways around the rooms in building 3 that I was in could have been kept nicer. There was quite a bit of debris and some animal feces. The “party pool” will definitely give you some great music and entertainment, but be prepared to see ‘it all’. Besides that, overall it was beautiful and I am one to enjoy a different resort each time I travel, but would highly recommend for an adults only resort.
10
Leslie May
30 de set. de 2025
·
A estadia foi de 3 noites
Clean rooms, clean spa and pool area. I really enjoyed the property adults only but not to much of a wild party more leveled
Clean rooms, clean spa and pool area. I really enjoyed the property adults only but not to much of a wild party more leveled
8
Amber
3 de out. de 2025
·
A estadia foi de 6 noites
The rooms were clean, there were some issues with humidity and some mold in some places but overall it was good in the atmosphere we were in. The entire place was nice and everyone was friendly for sure. We are considering to come back again.
The rooms were clean, there were some issues with humidity and some mold in some places but overall it was good in the atmosphere we were in. The entire place was nice and everyone was friendly for sure. We are considering to come back again.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Muitos elogiam os quartos grandes e confortáveis, especialmente as suítes com acesso direto à piscina e as camas. As desvantagens comuns incluem decoração datada, cheiro de umidade ou mofo, ar condicionado intermitente, vazamentos ocasionais, iluminação limitada, barulho no corredor e Wi-Fi instável no quarto.
Avaliações dos hóspedes relacionadas
8
Leissa
10 de ago. de 2025
·
A estadia foi de 3 noites
It was quiet and relaxing. The resort could do better letting guests know what activities are going on, liking putting notices in the room or having a channel dedicated to the resort with information. Also possibly a map of the resort where everything is located as well. About the rooms, definitely could use more lighting and a full length mirror.
It was quiet and relaxing. The resort could do better letting guests know what activities are going on, liking putting notices in the room or having a channel dedicated to the resort with information. Also possibly a map of the resort where everything is located as well. About the rooms, definitely could use more lighting and a full length mirror.
8
Teri
20 de nov. de 2025
·
A estadia foi de 4 noites
Nice room with swimout pool area. Room was a bit dated but still comfortable. Food at the restaurants were all very good.
Nice room with swimout pool area. Room was a bit dated but still comfortable. Food at the restaurants were all very good.
8
Esmeralda
2 de nov. de 2025
·
A estadia foi de 4 noites
Only problem we had was that the ac wasn't working since the day we got therecwhich was on Thursday. They would send someone to fix it but ac still wouldn't work. It didn't get fixed til late Saturday night which stoll didn't work right.
Only problem we had was that the ac wasn't working since the day we got therecwhich was on Thursday. They would send someone to fix it but ac still wouldn't work. It didn't get fixed til late Saturday night which stoll didn't work right.
10
Nicolas
20 de nov. de 2025
·
A estadia foi de 6 noites
The room was big and beautiful. There was a slight water leak in my room but the staff was constantly working to fix, maintain, and update unused rooms. The staff was all great and very accommodating, including the cleaning staff, who took care of everyone.
The room was big and beautiful. There was a slight water leak in my room but the staff was constantly working to fix, maintain, and update unused rooms. The staff was all great and very accommodating, including the cleaning staff, who took care of everyone.
10
Laura Christina
17 de nov. de 2025
·
A estadia foi de 7 noites
Food: I don’t think we ate anything that we didn’t like (and man were we ever eating)! The 5 course meals at the restaurant made us feel fancy and it was a cool experience. The buffet had a great selection as well and had staff with different stations (omelette, smoothies, pasta, steaks). Food was a 100/10 Rooms: our room smelt like mildew the whole time and nothing ever actually dried in it, plus the mirrors had mold. I would stop noticing once I’d been in the room for a while, leaving the patio door open helped. Everything being constantly damp was not nice but the beds were comfy, the rain showers were nice and there’s lots of space for all your stuff. Rooms would be a 6/10 Other: pools & beach were amazing!! It was quick to get drinks and they have lots of activities going on. The entertainment staff were always giving their all and made our experience a lot more fun. They also have lots of companies for excursions at the resort. We had booked snorkelling and Tulum before leaving but next time we would just book while we were there. They also have a shuttle ($5USD) that takes you right to downtown playa. My only other note would be for more “please don’t feed the wildlife” signs. There’s lots of coatis and raccoons around and they were obviously well fed by tourists. I saw many people walking around with food and feeding them and I found myself having to explain the harm in this quite a few times. This isn’t the resorts fault obviously but more education would be good.
Food: I don’t think we ate anything that we didn’t like (and man were we ever eating)! The 5 course meals at the restaurant made us feel fancy and it was a cool experience. The buffet had a great selection as well and had staff with different stations (omelette, smoothies, pasta, steaks). Food was a 100/10 Rooms: our room smelt like mildew the whole time and nothing ever actually dried in it, plus the mirrors had mold. I would stop noticing once I’d been in the room for a while, leaving the patio door open helped. Everything being constantly damp was not nice but the beds were comfy, the rain showers were nice and there’s lots of space for all your stuff. Rooms would be a 6/10 Other: pools & beach were amazing!! It was quick to get drinks and they have lots of activities going on. The entertainment staff were always giving their all and made our experience a lot more fun. They also have lots of companies for excursions at the resort. We had booked snorkelling and Tulum before leaving but next time we would just book while we were there. They also have a shuttle ($5USD) that takes you right to downtown playa. My only other note would be for more “please don’t feed the wildlife” signs. There’s lots of coatis and raccoons around and they were obviously well fed by tourists. I saw many people walking around with food and feeding them and I found myself having to explain the harm in this quite a few times. This isn’t the resorts fault obviously but more education would be good.
6
Melissa
8 de out. de 2025
·
A estadia foi de 3 noites
Cleaning staff wouldnt allow me in my room to retrieve luggage Hot tub leaking and broken balcony door lock even after they fixed it
Cleaning staff wouldnt allow me in my room to retrieve luggage Hot tub leaking and broken balcony door lock even after they fixed it
10
Christopher G
24 de nov. de 2025
·
A estadia foi de 7 noites
Our Junior Suite was well appointed with a mini fridge, hair dryer and coffee maker. The king bed was very comfortable with firm pillows. The highlight of the trip was the staff. They were all incredibly friendly and helpful. Israel is amazing and will call you by name! I like Modelo which is good because it’s the only beer they offer. My one suggestion would be to get a better selection of cerveza. The pool bars are all great and the “party pool” as we called it had great activities. If that’s not your thing, the pool closer to the ocean is much more chill and has a bar as well. Restaurants were great but there is a dress code for them, except the buffet. I will definitely return to this resort.
Our Junior Suite was well appointed with a mini fridge, hair dryer and coffee maker. The king bed was very comfortable with firm pillows. The highlight of the trip was the staff. They were all incredibly friendly and helpful. Israel is amazing and will call you by name! I like Modelo which is good because it’s the only beer they offer. My one suggestion would be to get a better selection of cerveza. The pool bars are all great and the “party pool” as we called it had great activities. If that’s not your thing, the pool closer to the ocean is much more chill and has a bar as well. Restaurants were great but there is a dress code for them, except the buffet. I will definitely return to this resort.
8
Shawna
23 de nov. de 2025
·
A estadia foi de 5 noites
Nice, clean resort. Good food options with nightly entertainment. Customer service is good at times and not so good at times. Halls and corridors are somewhat loud at night and early mornings. There are 2 small pools, the others they are counting must be the rooms with the swim-ups. That said, there are very limited pool Chairs and they are taken up very early. Towels are delivered in your room. There is no towel stand. Overall, it’s a pleasant resort and we would stay here again.
Nice, clean resort. Good food options with nightly entertainment. Customer service is good at times and not so good at times. Halls and corridors are somewhat loud at night and early mornings. There are 2 small pools, the others they are counting must be the rooms with the swim-ups. That said, there are very limited pool Chairs and they are taken up very early. Towels are delivered in your room. There is no towel stand. Overall, it’s a pleasant resort and we would stay here again.
6
Valerie
25 de ago. de 2025
·
A estadia foi de 3 noites
It was good, a solid 3/5. The sofa bed in my room looked broken so that was weird
It was good, a solid 3/5. The sofa bed in my room looked broken so that was weird
10
David
15 de nov. de 2025
·
A estadia foi de 6 noites
Rooms clean, staff was great and super helpful We struggled with WIFI. Meals were great
Rooms clean, staff was great and super helpful We struggled with WIFI. Meals were great
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
O serviço é amplamente elogiado como caloroso e atencioso em todo o resort e nas equipes de entretenimento, com muitas menções positivas. No entanto, as interações na recepção e com o concierge, a rapidez do serviço de quarto e o atendimento de reservas são inconsistentes, e alguns hóspedes relataram respostas pouco prestativas ou rudes.
Avaliações dos hóspedes relacionadas
4
Leah
5 de jun. de 2025
·
A estadia foi de 4 noites
At first i thought it was fine. Staff seemed nice and everyone was very friendly and welcoming. I was travelling alone but meeting up with friends who were staying in an AirBnB in PDC. So on my third of four nights, one of them decided to stay with me. I had thought that I could add him to my reservation without a ton of issue. Neither of us were trying to "sneak in" or do anything of the sort! However, upon getting to the security at the front, we were treated like TOTAL CRIMINALS. Past that, we were extremely upfront about my name, my room number, that we was my guest and we were headed STRAIGHT to the lobby to get him signed in and added. I never expected to not be charged, nor did he. BUT WOW, I mean the hoops they put us through when trying to legitimately add him to my room. You would think that we had done something, anything, to give the impression that we had some sort of plan to rip off the hotel. The second night they made him check out and check back in again when I'd clearly stated when we got there that I was adding him for TWO nights. For the second night, they tried to hold his passport!! That's when I'd had enough and I guess my $530 for literally a day and a half was not sufficient. It's not just that they have their rules, I have stayed at many many all inclusives and I get that every guest needs to be paying to be there. It was the way we were being treated like TOTAL CRIMINALS that was just so disgusting and unwarranted!
At first i thought it was fine. Staff seemed nice and everyone was very friendly and welcoming. I was travelling alone but meeting up with friends who were staying in an AirBnB in PDC. So on my third of four nights, one of them decided to stay with me. I had thought that I could add him to my reservation without a ton of issue. Neither of us were trying to "sneak in" or do anything of the sort! However, upon getting to the security at the front, we were treated like TOTAL CRIMINALS. Past that, we were extremely upfront about my name, my room number, that we was my guest and we were headed STRAIGHT to the lobby to get him signed in and added. I never expected to not be charged, nor did he. BUT WOW, I mean the hoops they put us through when trying to legitimately add him to my room. You would think that we had done something, anything, to give the impression that we had some sort of plan to rip off the hotel. The second night they made him check out and check back in again when I'd clearly stated when we got there that I was adding him for TWO nights. For the second night, they tried to hold his passport!! That's when I'd had enough and I guess my $530 for literally a day and a half was not sufficient. It's not just that they have their rules, I have stayed at many many all inclusives and I get that every guest needs to be paying to be there. It was the way we were being treated like TOTAL CRIMINALS that was just so disgusting and unwarranted!
10
Chiara
19 de nov. de 2025
·
A estadia foi de 4 noites
The whole experience was amazing, the staff was so welcoming and friendly, and there were many unforgettable people there who made our stay that much better! Javier the bellman, Eduardo our server at La Bruschetta, and Bryan from the Yucatan buffet are a few of the many people who made this trip so memorable.
The whole experience was amazing, the staff was so welcoming and friendly, and there were many unforgettable people there who made our stay that much better! Javier the bellman, Eduardo our server at La Bruschetta, and Bryan from the Yucatan buffet are a few of the many people who made this trip so memorable.
10
David
15 de nov. de 2025
·
A estadia foi de 7 noites
Everything was wonderful. No complaints at all. Although lots of great staff, Israel the doorman was our favourite by far. Always welcoming us every morning when he saw us. Would definitely go back!
Everything was wonderful. No complaints at all. Although lots of great staff, Israel the doorman was our favourite by far. Always welcoming us every morning when he saw us. Would definitely go back!
2
Alesia
12 de jul. de 2025
·
A estadia foi de 8 noites
Don't use the Nexus tours transportation (the orange uniform). They are a scam. Also the staff was not friendly everyone was uptight especially the one's serving drinks. Its almost as if they dont want to be there and they are happy to show it.
Don't use the Nexus tours transportation (the orange uniform). They are a scam. Also the staff was not friendly everyone was uptight especially the one's serving drinks. Its almost as if they dont want to be there and they are happy to show it.
10
Spencer
27 de nov. de 2025
·
A estadia foi de 10 noites
We had an excellent stay. The staff were incredible. Everyone was friendly and help out with whatever we needed. The resort was clean and well taken care of. We couldn’t be happier with our stay. Our standouts were Maxamillio at the front desk who was so helpful with our needs. Victor who cleaned our rooms and was always smiling and Germmey at the buffet who could not have been nicer! 10/10. Will be coming back.
We had an excellent stay. The staff were incredible. Everyone was friendly and help out with whatever we needed. The resort was clean and well taken care of. We couldn’t be happier with our stay. Our standouts were Maxamillio at the front desk who was so helpful with our needs. Victor who cleaned our rooms and was always smiling and Germmey at the buffet who could not have been nicer! 10/10. Will be coming back.
2
Gilberto B Arizmendi
26 de set. de 2025
·
A estadia foi de 7 noites
Management was bad. Very rude and not at all accommodating. Workers were happy and fun. From the time we checked in the lady was very short with us and put our party of 30 people all over different buildings. We had to fight with her just to get us in the same area. Didn’t understand why we could not be together when most of the rooms had the doors open and were empty. Strange. Host at restaurants talked to us like we were kids. Will not be back.
Management was bad. Very rude and not at all accommodating. Workers were happy and fun. From the time we checked in the lady was very short with us and put our party of 30 people all over different buildings. We had to fight with her just to get us in the same area. Didn’t understand why we could not be together when most of the rooms had the doors open and were empty. Strange. Host at restaurants talked to us like we were kids. Will not be back.
6
Maria
9 de ago. de 2025
·
A estadia foi de 7 noites
The good: employees very friendly and courteous, good quality facilities and internet access. The bad: room service SUCKS!!! They act like they don’t want to service you and food arrives cold every single time plus selection is VERY limited, one of the times l order room service they didn’t even deliver it and l guess they noticed cause they called to ask and when l told him l never got my order he said he was going to check and l didn’t hear from him again so l ended up going to the buffet restaurant, Specialty restaurant are not open daily. Night show was cancelled and no notice was given. I have stayed at other resorts before and they had staff driving people around in golf carts 24-7 but not at this one. Is not convenient walking long distances to go eat or do anything. My bathroom had mold. Patio could’ve used a good swepping. Had to purchase a $1,600 pesos bottle to be able to make a “reservation” at one of the restaurants. Suppoused to be “All inclusive” but choices for drinks and food are limited or available for an extra charge🙄
The good: employees very friendly and courteous, good quality facilities and internet access. The bad: room service SUCKS!!! They act like they don’t want to service you and food arrives cold every single time plus selection is VERY limited, one of the times l order room service they didn’t even deliver it and l guess they noticed cause they called to ask and when l told him l never got my order he said he was going to check and l didn’t hear from him again so l ended up going to the buffet restaurant, Specialty restaurant are not open daily. Night show was cancelled and no notice was given. I have stayed at other resorts before and they had staff driving people around in golf carts 24-7 but not at this one. Is not convenient walking long distances to go eat or do anything. My bathroom had mold. Patio could’ve used a good swepping. Had to purchase a $1,600 pesos bottle to be able to make a “reservation” at one of the restaurants. Suppoused to be “All inclusive” but choices for drinks and food are limited or available for an extra charge🙄
10
Albert Matthew
17 de ago. de 2025
·
A estadia foi de 3 noites
Very well kept property. There was multiple instances where the all inclusive food service was very slow. Room service took over an hour several times. Not all restaurants were avaliable, availability shcedule couldnt be found.
Very well kept property. There was multiple instances where the all inclusive food service was very slow. Room service took over an hour several times. Not all restaurants were avaliable, availability shcedule couldnt be found.
10
Anna
12 de jul. de 2025
·
A estadia foi de 7 noites
This is our 3rd visit to this property and we will definitely be back! First and foremost, the staff is absolutely amazing, very friendly and courteous! Lina at the front desk was a huge help when our flight was canceled and we had to change our booking. Big shout out to Brian, our favorite server during breakfast and lunch at the buffet! Always very attentive, friendly and fast:) Overall the property is very clean, food is great, highly recommend
This is our 3rd visit to this property and we will definitely be back! First and foremost, the staff is absolutely amazing, very friendly and courteous! Lina at the front desk was a huge help when our flight was canceled and we had to change our booking. Big shout out to Brian, our favorite server during breakfast and lunch at the buffet! Always very attentive, friendly and fast:) Overall the property is very clean, food is great, highly recommend
10
Melissa
3 de ago. de 2025
·
A estadia foi de 5 noites
Staff here are exceptional. Our Bellhop, Flavio, always checked in to ensure we had everything we might need. Umbertto, Ramses, and Luna were so much fun and led great pool activites....the nightly shows were fantastic. We always sat in Alberto's section in the buffet, he always had our usual drinks at the ready and shared some great laughs with us as we tried (and failed many times) to learn more Spanish. There will always be room for improvement at any establishment, but if the staff can make you forget about minor inconveniences and keep you smiling, its worth the trip every time.
Staff here are exceptional. Our Bellhop, Flavio, always checked in to ensure we had everything we might need. Umbertto, Ramses, and Luna were so much fun and led great pool activites....the nightly shows were fantastic. We always sat in Alberto's section in the buffet, he always had our usual drinks at the ready and shared some great laughs with us as we tried (and failed many times) to learn more Spanish. There will always be room for improvement at any establishment, but if the staff can make you forget about minor inconveniences and keep you smiling, its worth the trip every time.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localizado em uma reserva natural com acesso a resorts irmãos, o hotel parece seguro, mas um tanto isolado. Um transporte pago ou táxi conecta ao Playa del Carmen, e deslocar-se a pé é comum.
Avaliações dos hóspedes relacionadas
8
Wesley Everett
19 de nov. de 2025
·
A estadia foi de 10 noites
The room and staff was very good. Didn't like how everything was so spread out. Had to walk 15 minutes to get to the sports area.
The room and staff was very good. Didn't like how everything was so spread out. Had to walk 15 minutes to get to the sports area.
8
Leissa
10 de ago. de 2025
·
A estadia foi de 3 noites
It was quiet and relaxing. The resort could do better letting guests know what activities are going on, liking putting notices in the room or having a channel dedicated to the resort with information. Also possibly a map of the resort where everything is located as well. About the rooms, definitely could use more lighting and a full length mirror.
It was quiet and relaxing. The resort could do better letting guests know what activities are going on, liking putting notices in the room or having a channel dedicated to the resort with information. Also possibly a map of the resort where everything is located as well. About the rooms, definitely could use more lighting and a full length mirror.
10
daniel william
16 de out. de 2025
·
A estadia foi de 6 noites
So relaxing! The staff was very friendly, the grounds were maintained and very clean. Room service was wonderful the food options at the resort were great. Entertainment was so fun, something going on nightly. Just a short drive to downtown shopping. And Can’t wait to go back.
So relaxing! The staff was very friendly, the grounds were maintained and very clean. Room service was wonderful the food options at the resort were great. Entertainment was so fun, something going on nightly. Just a short drive to downtown shopping. And Can’t wait to go back.
10
Courtney Devon
30 de jun. de 2025
·
A estadia foi de 7 noites
We liked the modern look of the property, the abundant wildlife (iguanas, deer, birds, etc.). The staff was very friendly and hospitable. Our room was very clean, and it had all the usual amenities, such as an iron and a scale to weigh your luggage upon departure. The entertainment was excellent, featuring a variety of activities. We had access to one of the sister properties, which opened up opportunities for additional dining options. They did have some vegan options at the buffet, but there could have been more choices at the restaurants. There was a very distinct difference between the adults-only and family properties. There were regular shuttles, $ 5 per person, to Playa Del Carmen's 5th Avenue shops. Overall, we had a great stay.
We liked the modern look of the property, the abundant wildlife (iguanas, deer, birds, etc.). The staff was very friendly and hospitable. Our room was very clean, and it had all the usual amenities, such as an iron and a scale to weigh your luggage upon departure. The entertainment was excellent, featuring a variety of activities. We had access to one of the sister properties, which opened up opportunities for additional dining options. They did have some vegan options at the buffet, but there could have been more choices at the restaurants. There was a very distinct difference between the adults-only and family properties. There were regular shuttles, $ 5 per person, to Playa Del Carmen's 5th Avenue shops. Overall, we had a great stay.
10
Gillian
16 de nov. de 2025
·
A estadia foi de 8 noites
This was my first visit to a Princess Hotel. Boooed 48 hours before arrival due to the disaster that happened in Jamaica Check in and concierge service was friendly and very helpful. I travel as a wheelchair user. Accessibility for my wheels around the resorts was brilliant. Entrance to the swim up rooms would have been difficult for me due the the lack of handrails to make the first step down on to the platform where the handrails began. Obviously this would not concern an able bodied person. Luckily we were given a jungle view room which for us was fantastic. We were in 5015. We list peaceful and serene vies All the restaurants provided excellent food and dining experiences. We found the Asian restaurant to be too loud for us. We had sushi in the main buffer.
This was my first visit to a Princess Hotel. Boooed 48 hours before arrival due to the disaster that happened in Jamaica Check in and concierge service was friendly and very helpful. I travel as a wheelchair user. Accessibility for my wheels around the resorts was brilliant. Entrance to the swim up rooms would have been difficult for me due the the lack of handrails to make the first step down on to the platform where the handrails began. Obviously this would not concern an able bodied person. Luckily we were given a jungle view room which for us was fantastic. We were in 5015. We list peaceful and serene vies All the restaurants provided excellent food and dining experiences. We found the Asian restaurant to be too loud for us. We had sushi in the main buffer.
10
Sara
1 de nov. de 2025
·
A estadia foi de 7 noites
This is an amazing property. You feel so safe. It is big enough to offer many things but small enough that it is all walkable. This was my second visit to this resort. The staff is so friendly and accommodating. Jovita one of the servers is so kind efficient and lovely to chat with. The entertainment staff is amazing and works so hard all day to keep everyone having fun especially Luna. The restaurant choices are decent but a few more options would be nice.
This is an amazing property. You feel so safe. It is big enough to offer many things but small enough that it is all walkable. This was my second visit to this resort. The staff is so friendly and accommodating. Jovita one of the servers is so kind efficient and lovely to chat with. The entertainment staff is amazing and works so hard all day to keep everyone having fun especially Luna. The restaurant choices are decent but a few more options would be nice.
10
Kevin Don
31 de jul. de 2025
·
A estadia foi de 4 noites
Very nice property. I will be back to stay again. It is a bit far from shopping and taxis are $24 each way but the resort was very nice and food was good as well as drinks
Very nice property. I will be back to stay again. It is a bit far from shopping and taxis are $24 each way but the resort was very nice and food was good as well as drinks
10
Rachell Villanueva
12 de ago. de 2025
·
A estadia foi de 5 noites
My room is in the quiet side of the resort, the food is OK and it’s pretty safe. You see some wild animals. The beach is not swimmable You need to walk for 5 minutes to the family resort if you want to swim in the beach, they have a lot of swimming pools I pretty much enjoy staying here.
My room is in the quiet side of the resort, the food is OK and it’s pretty safe. You see some wild animals. The beach is not swimmable You need to walk for 5 minutes to the family resort if you want to swim in the beach, they have a lot of swimming pools I pretty much enjoy staying here.
8
MANDY
16 de jul. de 2025
·
A estadia foi de 5 noites
The property was beautiful but huge and hard to navigate your way around. The shows all began at 10pm so we did not get to catch any of the shows. I was not aware that they required long pants and closed toe shoes for men at dinner so we had to go buy clothes just to go to dinner at the restaurants. It was a nice place but unfortunately it did not fit our preferences.
The property was beautiful but huge and hard to navigate your way around. The shows all began at 10pm so we did not get to catch any of the shows. I was not aware that they required long pants and closed toe shoes for men at dinner so we had to go buy clothes just to go to dinner at the restaurants. It was a nice place but unfortunately it did not fit our preferences.
8
Claudia
22 de set. de 2025
·
A estadia foi de 9 noites
One of our favourite adults-only all-inclusive resorts in Cancun! Some highlights: POSITIVES FOOD Buffet offers a solid mix of traditional dishes—great taco station and classic options. • Rodeo was a standout—top-notch sirloin; we ate there three times. • La Fleur: disappointing steak, but excellent octopus and pumpkin soup. • Italian: decent enough to visit twice (and I’m picky since I’m Italian!) • Aroma: average. • Japanese: least favourite—overly salty teppanyaki and poor sushi. • Vaqueria Grill: steak was a ground beef imitation—avoid. SERVICE Friendly, helpful staff. No aggressive timeshare pitches—refreshing change from other resorts! NEGATIVES COFFEE: Room and dining hall coffee is awful. Bar coffee is good but only available after 8am. BEACH EXPERIENCE: Constant interruptions from massage staff and vendors made it hard to relax. Repeated disturbances forced us to retreat to the pool for peace. DRINK SERVICE: Maybe because it was low season, but there was no service for drinks at the beach and barely any for at the pool. LACK OF SHUTTLE SERVICE: No included shuttle service to and from airport, needed to book own transportation.
One of our favourite adults-only all-inclusive resorts in Cancun! Some highlights: POSITIVES FOOD Buffet offers a solid mix of traditional dishes—great taco station and classic options. • Rodeo was a standout—top-notch sirloin; we ate there three times. • La Fleur: disappointing steak, but excellent octopus and pumpkin soup. • Italian: decent enough to visit twice (and I’m picky since I’m Italian!) • Aroma: average. • Japanese: least favourite—overly salty teppanyaki and poor sushi. • Vaqueria Grill: steak was a ground beef imitation—avoid. SERVICE Friendly, helpful staff. No aggressive timeshare pitches—refreshing change from other resorts! NEGATIVES COFFEE: Room and dining hall coffee is awful. Bar coffee is good but only available after 8am. BEACH EXPERIENCE: Constant interruptions from massage staff and vendors made it hard to relax. Repeated disturbances forced us to retreat to the pool for peace. DRINK SERVICE: Maybe because it was low season, but there was no service for drinks at the beach and barely any for at the pool. LACK OF SHUTTLE SERVICE: No included shuttle service to and from airport, needed to book own transportation.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
A qualidade da comida varia de buffets e restaurantes muito bons (muitos elogiam a steakhouse e a italiana) a serviço de quarto medíocre ou lento. Fechamentos rotativos, códigos de vestimenta, filas e pressão ocasional para upgrades de reservas são reclamações recorrentes.
Avaliações dos hóspedes relacionadas
8
Lisa
27 de nov. de 2025
·
A estadia foi de 10 noites
Room was always cleaned. Staff provided excellent service. Unfortunately the food in the a la carte restaurants was poor but staff were excellent. Buffet food and service was exceptional. Pools towels were provided in room- 2 per day. Concierge had towels if there were none in room. Pool activities team were very good. Overall pleasant stay.
Room was always cleaned. Staff provided excellent service. Unfortunately the food in the a la carte restaurants was poor but staff were excellent. Buffet food and service was exceptional. Pools towels were provided in room- 2 per day. Concierge had towels if there were none in room. Pool activities team were very good. Overall pleasant stay.
8
Peter James
16 de out. de 2025
·
A estadia foi de 9 noites
All of the food was very good. The staff was excellent. My reservation was messed up at the hibachi restaurant, and they rescheduled my party. They said i would get a complimentary bottle of wine but charged me for it anyway. I brought friends and family and asked for a swim out room near the quiet pool as my upgrade but was denied.
All of the food was very good. The staff was excellent. My reservation was messed up at the hibachi restaurant, and they rescheduled my party. They said i would get a complimentary bottle of wine but charged me for it anyway. I brought friends and family and asked for a swim out room near the quiet pool as my upgrade but was denied.
8
Julissa
6 de out. de 2025
·
A estadia foi de 4 noites
The food wasn’t great very bland or over all not tasty, the pool events were boring and dj playlist were outdated. Recommended to invest in darker chair covers, the white ones are very stained and unappealing. Room service was horrid, the pizza might as well be a pita bread pizza to sell the part, the burger must have been everything but beef.
The food wasn’t great very bland or over all not tasty, the pool events were boring and dj playlist were outdated. Recommended to invest in darker chair covers, the white ones are very stained and unappealing. Room service was horrid, the pizza might as well be a pita bread pizza to sell the part, the burger must have been everything but beef.
8
John
13 de out. de 2025
·
A estadia foi de 5 noites
Rooms were clean and the food was great, my only thing to complain about is all of the restaurants aren’t open. One is closed for the season and the others rotate which is open. The main issue here is that it is Competitive to get a reservation so they basically con you by forcing you to buy a bottle of wine to be able to make a reservation and eat.
Rooms were clean and the food was great, my only thing to complain about is all of the restaurants aren’t open. One is closed for the season and the others rotate which is open. The main issue here is that it is Competitive to get a reservation so they basically con you by forcing you to buy a bottle of wine to be able to make a reservation and eat.
10
Lynn
20 de nov. de 2025
·
A estadia foi de 7 noites
From start to finish our stay was fantastico! Good food great tempanyaki, good service . First class experiences at the shows and clubs and a lovely beach.
From start to finish our stay was fantastico! Good food great tempanyaki, good service . First class experiences at the shows and clubs and a lovely beach.
6
Heather
3 de nov. de 2025
·
A estadia foi de 8 noites
Hotel needs upgrades. Lots of cosmetic issues. Buffet was not great and not all restaurants are always open which makes eating dinner in an all-inclusive difficult. Bars were great and so was staff. Entertainment was good. We had access to 2 other resorts but our resort didn't provide us any information on the other resorts. Online it 8s advertised that they have top shelf liquor but the best vodka they had was absolute. To me that is not top shelf. For beer you had one option. No other beer available. Probably wouldn't do an all inclusive again.
Hotel needs upgrades. Lots of cosmetic issues. Buffet was not great and not all restaurants are always open which makes eating dinner in an all-inclusive difficult. Bars were great and so was staff. Entertainment was good. We had access to 2 other resorts but our resort didn't provide us any information on the other resorts. Online it 8s advertised that they have top shelf liquor but the best vodka they had was absolute. To me that is not top shelf. For beer you had one option. No other beer available. Probably wouldn't do an all inclusive again.
10
Albert Matthew
17 de ago. de 2025
·
A estadia foi de 3 noites
Very well kept property. There was multiple instances where the all inclusive food service was very slow. Room service took over an hour several times. Not all restaurants were avaliable, availability shcedule couldnt be found.
Very well kept property. There was multiple instances where the all inclusive food service was very slow. Room service took over an hour several times. Not all restaurants were avaliable, availability shcedule couldnt be found.
10
Christopher G
24 de nov. de 2025
·
A estadia foi de 7 noites
Our Junior Suite was well appointed with a mini fridge, hair dryer and coffee maker. The king bed was very comfortable with firm pillows. The highlight of the trip was the staff. They were all incredibly friendly and helpful. Israel is amazing and will call you by name! I like Modelo which is good because it’s the only beer they offer. My one suggestion would be to get a better selection of cerveza. The pool bars are all great and the “party pool” as we called it had great activities. If that’s not your thing, the pool closer to the ocean is much more chill and has a bar as well. Restaurants were great but there is a dress code for them, except the buffet. I will definitely return to this resort.
Our Junior Suite was well appointed with a mini fridge, hair dryer and coffee maker. The king bed was very comfortable with firm pillows. The highlight of the trip was the staff. They were all incredibly friendly and helpful. Israel is amazing and will call you by name! I like Modelo which is good because it’s the only beer they offer. My one suggestion would be to get a better selection of cerveza. The pool bars are all great and the “party pool” as we called it had great activities. If that’s not your thing, the pool closer to the ocean is much more chill and has a bar as well. Restaurants were great but there is a dress code for them, except the buffet. I will definitely return to this resort.
8
Claudia
22 de set. de 2025
·
A estadia foi de 9 noites
One of our favourite adults-only all-inclusive resorts in Cancun! Some highlights: POSITIVES FOOD Buffet offers a solid mix of traditional dishes—great taco station and classic options. • Rodeo was a standout—top-notch sirloin; we ate there three times. • La Fleur: disappointing steak, but excellent octopus and pumpkin soup. • Italian: decent enough to visit twice (and I’m picky since I’m Italian!) • Aroma: average. • Japanese: least favourite—overly salty teppanyaki and poor sushi. • Vaqueria Grill: steak was a ground beef imitation—avoid. SERVICE Friendly, helpful staff. No aggressive timeshare pitches—refreshing change from other resorts! NEGATIVES COFFEE: Room and dining hall coffee is awful. Bar coffee is good but only available after 8am. BEACH EXPERIENCE: Constant interruptions from massage staff and vendors made it hard to relax. Repeated disturbances forced us to retreat to the pool for peace. DRINK SERVICE: Maybe because it was low season, but there was no service for drinks at the beach and barely any for at the pool. LACK OF SHUTTLE SERVICE: No included shuttle service to and from airport, needed to book own transportation.
One of our favourite adults-only all-inclusive resorts in Cancun! Some highlights: POSITIVES FOOD Buffet offers a solid mix of traditional dishes—great taco station and classic options. • Rodeo was a standout—top-notch sirloin; we ate there three times. • La Fleur: disappointing steak, but excellent octopus and pumpkin soup. • Italian: decent enough to visit twice (and I’m picky since I’m Italian!) • Aroma: average. • Japanese: least favourite—overly salty teppanyaki and poor sushi. • Vaqueria Grill: steak was a ground beef imitation—avoid. SERVICE Friendly, helpful staff. No aggressive timeshare pitches—refreshing change from other resorts! NEGATIVES COFFEE: Room and dining hall coffee is awful. Bar coffee is good but only available after 8am. BEACH EXPERIENCE: Constant interruptions from massage staff and vendors made it hard to relax. Repeated disturbances forced us to retreat to the pool for peace. DRINK SERVICE: Maybe because it was low season, but there was no service for drinks at the beach and barely any for at the pool. LACK OF SHUTTLE SERVICE: No included shuttle service to and from airport, needed to book own transportation.
6
Melissa Ann
11 de set. de 2025
·
A estadia foi de 7 noites
The room was clean and nicely decorated. Maid service was inconsistent. Sometimes there were new towels and sometimes not. The food was horrible. Nothing to eat during the day unless you wanted to go to the buffet. The drinks were awful. There were only two restaurants open at a time. The gentleman at the concierge was rude and acted as if he was inconvenienced if I asked a question. Shows/ music was only offered late in the evening. Other than that there were no activities other than the pool.
The room was clean and nicely decorated. Maid service was inconsistent. Sometimes there were new towels and sometimes not. The food was horrible. Nothing to eat during the day unless you wanted to go to the buffet. The drinks were awful. There were only two restaurants open at a time. The gentleman at the concierge was rude and acted as if he was inconvenienced if I asked a question. Shows/ music was only offered late in the evening. Other than that there were no activities other than the pool.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Patricio
9 de out. de 2023
·
A estadia foi de 2 noites
Excelente hotel para descansar
Excelente hotel para descansar
10
Missael
9 de set. de 2022
·
A estadia foi de 7 noites
Excelente
Excelente
10
Kaique
23 de dez. de 2021
·
A estadia foi de 3 noites
Maravilhosa! Me hospedei por 3 dias e me arrependi de não ter ficado mais, mas já havia me programado de ficar em Cancun, hotel lindo, organizado, limpo, os funcionários são todos muito gentis, os restaurantes são muito bons, tudo fresquinhos, variedade infinita, bar a beira da praia, fora o mar que é um paraíso de tão calmo e a água tão cristalina.
Maravilhosa! Me hospedei por 3 dias e me arrependi de não ter ficado mais, mas já havia me programado de ficar em Cancun, hotel lindo, organizado, limpo, os funcionários são todos muito gentis, os restaurantes são muito bons, tudo fresquinhos, variedade infinita, bar a beira da praia, fora o mar que é um paraíso de tão calmo e a água tão cristalina.
10
Aldo
há 3 semanas
·
A estadia foi de 6 noites
Great service and professional support. They are take the customer service to next level of excellence around the all the facilities and any time personal always there to help you.
Great service and professional support. They are take the customer service to next level of excellence around the all the facilities and any time personal always there to help you.
6
JOSE EUGENIO
mês passado
·
A estadia foi de 1 noite
Habitación con inmobiliario viejo, cama que se hunde, sofá cama viejo y mal armado, silla de la terraza rota, Tina de hidromasaje Sucia, con marcas de uso anteriores, paredes con clavos a la vista, imagino tenian un cuadro colgsdo anteriormente, hab 5253. La comida del buffet bastante modesta, comida del Restaurante Rodeo deliciosa, animación excelente!!!
Habitación con inmobiliario viejo, cama que se hunde, sofá cama viejo y mal armado, silla de la terraza rota, Tina de hidromasaje Sucia, con marcas de uso anteriores, paredes con clavos a la vista, imagino tenian un cuadro colgsdo anteriormente, hab 5253. La comida del buffet bastante modesta, comida del Restaurante Rodeo deliciosa, animación excelente!!!
Políticas da propriedade
Check-in
Check-out
De 15:00 a 00:00
Antes das 12:00
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Considering this hotel for your Playa del Carmen trip?
Qual é o preço habitual das noites no Platinum Yucatan Princess Adults Only - All Inclusive em Playa del Carmen?
Nos próximos 60–90 dias, as tarifas das noites no Platinum Yucatan Princess Adults Only - All Inclusive em Playa del Carmen rondam normalmente os US$ 211 para dois hóspedes, variando entre US$ 207 e US$ 223 em épocas altas e baixas.
Qual é a altura menos concorrida para visitar o Platinum Yucatan Princess Adults Only - All Inclusive em Playa del Carmen?
A procura no Platinum Yucatan Princess Adults Only - All Inclusive em Playa del Carmen atinge o pico em janeiro e diminui constantemente depois; julho é o mês mais calmo em termos de multidões e disponibilidade.
Qual é o mês que oferece as tarifas de noite mais baixas no Platinum Yucatan Princess Adults Only - All Inclusive em Playa del Carmen?
Outubro é o mês mais barato para ficar no Platinum Yucatan Princess Adults Only - All Inclusive em Playa del Carmen, com uma média de US$ 210 por noite; dezembro é o mais caro, a US$ 1.211. Os baixos preços de outubro mantêm-se mesmo sendo julho o mês mais calmo em termos de multidões.
Como é a vizinhança em redor do Platinum Yucatan Princess Adults Only - All Inclusive em Playa del Carmen?
Localizado em Quintana Roo, perto de Playa Avenida Colosio e Playa Punta Esmeralda, o Platinum Yucatan Princess Adults Only - All Inclusive em Playa del Carmen é ideal para casais e grupos que procuram dias de praia, golfe em El Camaleón Mayakoba ou mergulho nas proximidades em Chun-Zumbul. Os temas do hotel giram em torno da Praia, Spa/Relaxamento e Golfe, com fácil acesso à Quinta Avenida para jantar e vida noturna.
Como se comparam as tarifas deste hotel com as de outros hotéis em Playa del Carmen?
O Platinum Yucatan Princess Adults Only - All Inclusive em Playa del Carmen é mais barato do que 14 de 20 hotéis comparáveis nas proximidades, com uma média típica de US$ 247 por noite, em comparação com cerca de US$ 330 para os estabelecimentos similares.
Como é que o preço por noite em Platinum Yucatan Princess Adults Only - All Inclusive em Playa del Carmen se compara com as últimas semanas?
O preço atual no Platinum Yucatan Princess Adults Only - All Inclusive em Playa del Carmen é US$ 171 por noite para dois hóspedes, o que é baixo para este hotel: cerca de 15% abaixo da sua média US$ 207 nos últimos 60 dias. A maioria das noites nesse período situou-se entre US$ 184 e US$ 350.
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
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Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-16: 170.7201514013672USD
- 2026-09-17: 170.7201514013672USD
- 2026-09-18: 170.7201514013672USD
- 2026-09-19: 170.7201514013672USD
- 2026-09-20: 170.7201514013672USD
- 2026-09-21: 170.7201514013672USD
- 2026-09-22: 170.7201514013672USD
- 2026-09-23: 170.7201514013672USD
- 2026-09-24: 170.7201514013672USD
- 2026-09-25: 170.7201514013672USD
- 2026-09-26: 170.7201514013672USD
- 2026-09-27: 170.49475067138673USD
- 2026-09-28: 170.7201514013672USD
- 2026-09-29: 170.49475067138673USD
- 2026-09-30: 170.7201514013672USD
- 2026-10-01: 170.7201514013672USD
- 2026-10-02: 170.7201514013672USD
- 2026-10-03: 170.7201514013672USD
- 2026-10-04: 170.7201514013672USD
- 2026-10-05: 170.7201514013672USD
- 2026-10-06: 170.7201514013672USD
- 2026-10-07: 170.7201514013672USD
- 2026-10-08: 170.7201514013672USD
- 2026-10-09: 170.7201514013672USD
- 2026-10-10: 170.7201514013672USD
- 2026-10-11: 170.7201514013672USD
- 2026-10-12: 170.7201514013672USD
- 2026-10-13: 170.7201514013672USD
- 2026-10-14: 170.7201514013672USD
- 2026-10-15: 170.7201514013672USD
- 2026-10-16: 170.7201514013672USD
- 2026-10-17: 170.7201514013672USD
- 2026-10-18: 170.7201514013672USD
- 2026-10-19: 170.7201514013672USD
- 2026-10-20: 170.7201514013672USD
- 2026-10-21: 170.7201514013672USD
- 2026-10-22: 170.7201514013672USD
- 2026-10-23: 170.7201514013672USD
- 2026-10-24: 170.7201514013672USD
- 2026-10-25: 170.7201514013672USD
- 2026-10-26: 170.7201514013672USD
- 2026-10-27: 170.7201514013672USD
- 2026-10-28: 170.7201514013672USD
- 2026-10-29: 170.7201514013672USD
- 2026-10-30: 170.7201514013672USD
- 2026-10-31: 170.7201514013672USD
- 2026-11-01: 206.45957631103516USD
- 2026-11-02: 206.45957631103516USD
- 2026-11-03: 206.45957631103516USD
- 2026-11-04: 206.45957631103516USD
- 2026-11-05: 206.45957631103516USD
- 2026-11-06: 245.45146933410646USD
- 2026-11-07: 300.7521449975586USD
- 2026-11-08: 206.45957631103516USD
- 2026-11-09: 206.45957631103516USD
- 2026-11-10: 206.45957631103516USD
- 2026-11-11: 206.45957631103516USD
- 2026-11-12: 206.45957631103516USD
- 2026-11-13: 300.7521449975586USD
- 2026-11-14: 265.0509870959473USD
- 2026-11-15: 245.45146933410646USD
- 2026-11-16: 245.45146933410646USD
Os funcionários da receção irão receber os clientes à chegada. Não é permitido fazer ruído no alojamento das 20:00 às 9:00. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito; não se aceita numerário
- O alojamento dispõe dos seguintes elementos de segurança: extintor, detetor de fumo, sistema de segurança e kit de primeiros socorros.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- O alojamento impõe um código de vestuário rígido nos restaurantes.
- Terá de efetuar uma reserva se quiser desfrutar de massagens ou aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este alojamento antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- O preço total apresentado para estadias a 24 de dezembro inclui uma tarifa relativa a um jantar de gala obrigatório da véspera de Natal.
- O preço total apresentado para estadias a 31 de dezembro inclui uma tarifa relativa a um jantar de gala obrigatório da véspera de Ano Novo.
- O preço total apresentado para estadias a 1 de janeiro inclui uma tarifa relativa a um jantar de gala obrigatório do Dia de Ano Novo.
- Não é permitida a estadia de pessoas com idade inferior a 18 anos neste alojamento só para adultos.
- Apenas é permitido o acesso aos quartos a clientes registados.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- O alojamento disponibiliza check-in sem contacto.
- Este alojamento aberto à comunidade LGBTQ+ aceita clientes de qualquer orientação sexual e identidade de género.
Cortesias mais populares
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Balcão de turismo
Serviços
Centro de negócios
Balcão de turismo
Limpeza a seco
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Cofre
Caixa ATM/Multibanco
Aluguer de bicicletas
Depósito de bagagem
Área designada para fumadores
Lavagem de roupa própria
24-Hour Front Desk
Concierge Services
Atividades
Piscina
Campos de ténis
Jardim
Campo de golfe (na proximidade)
Praia (na proximidade)
Karaoke
Bilhar
Piscina exterior
Evening Entertainment
Mobiliário de exterior
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Sauna
Banheira de hidromassagem/Jacúzi
Banho turco
Massagem
Spa/Health club
Cabeleireiro/Salão de beleza
Tratamentos corporais
Tratamentos de beleza
Pequeno-almoço no quarto
Apenas para adultos
Beach Sun Loungers
Snack Bar/Deli
Estacionamento
Estacionamento
Estacionamento gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito