Staindrop Hotel

Given room keys and once up 2 flights of stairs opened door and room had not been cleaned from previous occupants! Went back down and given another room anf again up two flights of stairs the room was in the same state and not be cleaned or beds changed. Back at reception was told to give them 5 minutes to get it sorted!! 5 minutes cleaning did not impress me and so left the propwrtt.

Parking OK. This was booked as a Delux Room with breakfast: No toilet paper, no cups, no glasses, no Internet connection, no coat hangers, no iron, no ironing board, no hair dryer, no mirror in main room, no bin in room, no vanity bin in bathroom, no bath/shower mat. Finally, no breakfast despite receiving email saying we could upgrade from a continental to a full English for £10 each - there was no breakfast available at all. I had to ask at reception for the toilet paper, cups and glasses and was told no breakfast the kitchen is being renovated, ask for a refund for the breakfast. Reception was not manned at all times, there was a notice asking customers to call a mobile number and be patient for someone to arrive. At least the bedding and towels were clean. The carpet needed a vacuum and we could not double lock the key card activated door as the lock was faulty. All in all very disappointing.

A truly awful hotel. There was a used BIC razor left in the shower along with previous guests shampoo. The bathroom had not been properly cleaned. Hairs and the previous guests wet bath mat. I had to visit reception to get towels. The receptionist was helpful enough, if not disinterested, and the barman friendly enough. These were the only members of staff I interacted with. A friend stayed in another room. The sheets had not been cleaned and had bloodstains in them?

Room ok, but a bit neglected - dim main light, wonky lampshades. Bar deserted & stank of stale beer (I think). Kitchen closed, so breakfast cancelled & refunded. Nearby Chapeltown ok - tap house is recommended.

OH MY WOW STAY WELL CLEAR!!!