RQ Antofagasta

Gerard always went up and beyond to help us with any concerns we had. Housekeeping was very good as well the security. We had everything we needed and we were happy with our stay. Would recommend.

When I got into my room, I realized that the safe didn't work; I called the reception desk, and they sent somebody to fix it. That night at the hotel's restaurant, they refuse to charge the bill to my room even if I had deposited my credit card. Next morning I found that the shower didn't have hot water and the safe didn't work again. That night I asked for a wake-up call at 07:00 am and a taxi at 09:00 am. Next day I did not receive the wake-up call and at 09:15 am the taxi was not there yet. I asked about it, and they said that it was just few minutes away. At 09:30 I asked again where the taxi was, but they didn't know. I asked about a different taxi, a regular taxi, but they only tried to tell me that they were not responsible for the situation, an attitude coated with a layer of high dignity. When I understood that no help was coming from any of the two incompetent people at the hotel, I went out with my luggage looking for a taxi; I found out that 30 meters from the hotel door, just around the corner, there was an official taxi stop with a long line of empty taxis. It is tempting to think that the whole thing was the outcome of plain stupidity, but I think that something even worse was at play. Now I think that the hotel manager probably doubles down as the official driver for the guests.

I loved this hotel Great location, nice staff, great pool in 28th floor, great views, great little kitchen… it was perfect for me

Excellent location. Good breakfast. Need to greatly enhance the check in procedures. It took nearly 90 minutes: Unprecedented and unnecessary delays. Fortunately, we survived that ordeal and found the place was more than decent.

Patio furniture on roof need replacement. Seat pads are stained and always moist due to ocean dew. Different material should be considered.