Is parking available at the property?

Free self-parking is available on-site for guests.

Does the hotel allow pets?

Pets are allowed with a fee of USD 35 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 4:00 PM to 8:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request.

What accessibility features does the hotel offer?

The property is not wheelchair accessible, and specific accessibility features are not detailed.

Where is the hotel located in relation to nearby attractions?

The hotel is located in Cascade, just steps from Kelly's Whitewater Park and a 4-minute drive from Lake Cascade State Park. It is approximately 10.5 miles from Horsethief Reservoir and 20.3 miles from Gold Fork Hot Springs.

What are the hotel's policies for guests staying with children?

Children are allowed at the property, but specific age policies for free stays are not provided.

Birch Glen Hotel

What guests think

Reviews of Birch Glen Hotel describe a basic, older property with contactless entry that some found convenient, while feedback repeatedly mentions mixed cleanliness and maintenance, spotty Wi‑Fi, and security or access issues with locks and codes.

Some guests enjoyed quiet surroundings, comfortable beds, and convenient access to Cascade and nearby recreation. Experiences with the self‑service check‑in and support ranged from quick and clear communication to difficulty reaching help when codes or locks failed. Expect a no‑frills stay where quality and reliability can vary by room.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenities appear limited; a small game room is mentioned, but access and equipment were inconsistent.

Related guest reviews

2

Jeremy

May 13, 2025

·

Stayed 1 night

Here's the list. Toilet leaked, Dirty wash cloth left on show (pic), Ac filter filthy (pic), Exhaust fan had no way to turn on, Game room closed, it was supposed to be open 7 day 8-8, 2 cups of coffee to make no decaf opption, dresser drawer front fell off when it got touched, Chairs (pic), No one in office, was supposed to be 8-5, no one there the next either, Room smelled like it used to be smoking room,Tv volume didnt work, Only conditioner no soap or shampoo, Ac fan only ran on high, Hot was water luke warm at best turned only to hot. I have pucs, but hotels won't up load.

10

Jayne

Oct 1, 2025

·

Stayed 1 night

Nice clean room. Comfy bed, loved the games room.

6

Mark

Jun 5, 2023

·

Stayed 2 nights

Overall, a great place for families with young kids. But the refrigerator did not work properly (was not cooling properly) and the toilet leaked onto the bathroom floor. My kids especially enjoyed the game room (air hockey, pool, foosball). Too bad the dart board was not operational.

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AI-generated summary based on recent guest reviews

Cleanliness

Housekeeping is inconsistent across stays: many describe very clean rooms, while others report dog hair, dirty bathrooms or linens, and lingering odors. Some also noted exterior hygiene problems.

Related guest reviews

8

Alma

Jul 2, 2025

·

Stayed 1 night

Room was clean and comfortable. Check in was very easy.

8

Scott

Feb 17, 2025

·

Stayed 2 nights

It was convenient. But our door would not lock when we left and the plumbing was broken and leaking all over the walk way making it an ice hazard as it was very cold out. There was literally human feces on the walk way to our room.

8

Austin

Mar 4, 2024

·

Stayed 2 nights

First time staying here, I always see the sign when I drive through. Everything was all online, so I never spoke to anyone while I was here. It was clean, WiFi worked great and the water pressure in the shower was enjoyable. Some things I did not like was there was no complimentary lotion which I expected and did not bring. Locking the door was a little bit weird and temperature control. I felt the price to be a bit much for the quality I recieved.

4

Audrey

Sep 23, 2024

·

Stayed 4 nights

Carpet was dirty, shower curtain was dirty. Beadspread had a stain on it.

6

Kiara

Feb 10, 2026

·

Stayed 2 nights

The Bed Was Filled With Dog Hair, The Room Had Dog Hair Left In Spots That Should’ve Been Cleaned Well. We Asked For A Change Of Blanket Which We Got, But There Was Still Hair Under The Pillows And On The Sheets. We Ended Up Buying Our Own Cleaning Stuff Because It Seemed Like Nothing Was Actually Scrubbed Down Or Changed After The Last Guests. The Bottom Of The Toilet And Floor Around It Must Not Of Been Cleaned For Awhile Because There Was A Lot Of Buildup. Overall We Wouldn’t Come Back.

4

Cheri

Mar 3, 2025

·

Stayed 2 nights

This motel is really rundown. The outside didn’t look too bad but the rooms are very sad. The water barely ran, the tv didn’t work, it was not “fully stocked “ with kitchen items as the listing says, it had 1 spoon, a weird serving fork and 1 butter knife! dilapidated furniture, stained carpets, just overall in sad condition. There was a clean out drain right outside our room that had raw sewage all around it. I will say I feel it was fairly clean it’s just really rough.

2

Tammera

Sep 30, 2025

·

Stayed 1 night

The pictures do not reflect the actual place. They are renovating, there is mildew smell, and it was not a comfortable place so I took my daughter and we left at 9 pm. I would not stay here ever again, sadly the attention they gave us was not acceptable when I brought the problems to their attention. Shower had no water, tv stopped working after 1 hour and the smell was too much.

4

Cindy

Dec 27, 2024

·

Stayed 1 night

This place is really old. It’s the dirtiest place I’ve stayed in my life. It was cheap. About $100 for a room with 2 double bed bunk beds. I would dispute the “sleeps 8” claim. Those beds do not sleep 2 adults. The mattresses were not the greatest. I did not use the shower. The bathroom was not clean. There are stains in the toilet and dirty walls. The kitchenette needs a very thorough deep clean. Inside the cupboards was scary. I was too afraid to use any dishes. The room was maybe 55 degrees when we got in. The heater did work but it took us 4 hours to get to a comfortable temp inside the room. This place is different as nobody was onsite. We got a door code through text. Our room number was odd. It didn’t fit with the other numbers around it. It was difficult to find. Our room was supposed to have a couch but it did not. We had the bunkbeds, a table and 4 chairs. I was hoping to put a child on that couch. I would not stay here again unless I was desperate.

8

Patsy

Nov 25, 2025

·

Stayed 1 night

Very clean room, comfy bed, great coffee and everything is very clean. We rolled in at midnight, very easy access and a warm room awaiting. So appreciated after a 9 hr drive

8

Jayne

Oct 9, 2025

·

Stayed 1 night

Clean, comfortable bed

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and older, with comfort and features varying by unit; guests mention comfortable beds and quiet nights, but others found mattresses and pillows worn, broken blinds affecting privacy, and TVs or heaters that didn’t work properly. Wi‑Fi is frequently weak or unreliable, though a few noted strong connections.

Related guest reviews

10

Mandi

Jul 22, 2025

·

Stayed 1 night

Very clean room. The only “issue” was a broken blind that was a nuisance due to the fact that the room was on the first floor and it allowed just enough space for someone to peer into the room. The only recommendation I would have is to provide a pull down shade for privacy.

6

Teri

Jul 21, 2025

·

Stayed 1 night

The room was clean, the bed was uncomfortable, very springy, the TV didn’t work at all, we did get a partial refund because of the TV not working. The blinds were tattered, so anyone walking by could see in our room. The guy working there was really nice.

8

Susan

Sep 17, 2025

·

Stayed 1 night

Ok for a nights stay. Room was not fancy, but the bed was very comfortable. The bathroom was updated with excellent water pressure. Very quiet with no road noise. I would stay there again.

8

Dennis

Oct 13, 2025

·

Stayed 1 night

Everything was nice and clean, the WiFi did not work.

8

Jeff

Jun 26, 2025

·

Stayed 1 night

It was a basic no frills hotel. It was clean and quiet but is definitely in need of updating which was actually happening as we stayed there.

6

Craig

May 12, 2025

·

Stayed 1 night

Trying to run it remotely, code did not work to get in the room, tv didnt work. Stayed here many times over the years and it was always decent before.

4

Natalie

Sep 28, 2025

·

Stayed 1 night

Property at night from the road was difficult not knowing if there was a ditch or drop off where the road and entry began. Difficulty checking in, but with assistance eventually accessed room. Room is simply, minimally furnished. Quality of bedding- mattress, linen and pillows were great. Room was clean,fresh, smelled good. Definitely no extras. Just a good nights sleep

4

Elisabeth

Dec 27, 2023

·

Stayed 1 night

Expensive for what it was. Not enough towels, no shower curtain, no staff to talk to about it. Wifi was very poor and we had to sit at the door to connect or go outside. Picture makes the room look much bigger than it is.

6

Brenda

Nov 2, 2025

·

Stayed 1 night

There is no checkin. Everything is done online. They give you a code and from there you are in. Once you use your code to get inside your room, there is nothing else from the company. I needed help to get my heater to turn off, but no such luck. I slept in a sauna all night.

4

Chad

Aug 12, 2023

·

Stayed 1 night

At best an $80 motel tops. No cell service and the WiFi didn’t work where my room was located. I’d stay in McCall or Boise for anyone making the trip. Worst stay on my 3 week journey for the money…

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AI-generated summary based on recent guest reviews

Service

Service is inconsistent: some praised friendly communication and easy contactless check‑in, while many reported no on‑site staff, delayed responses, or unresolved door code and lock issues.

Related guest reviews

2

Terry

Nov 25, 2025

·

Stayed 1 night

There were no front desk attendant , we had to get a code to enter room. The pictures on line didn't represent the condition of the room. There were peeling paint, miss light fixtures.

10

Micah

Jan 31, 2026

·

Stayed 1 night

Clean facilities and great communication. Was a great place to stay during our ice fishing trip to Cascade!

8

Germaid

Aug 17, 2025

·

Stayed 1 night

We appreciated the quick response when the electronic lock did not allow us to enter.

4

Andy

Feb 17, 2025

·

Stayed 3 nights

Check in no person at front desk. Had to call the exchange person twice to get in the room. No email sent with door code. Tv couldn’t be fixed so no tv for 3 nights. Fitted sheets didn’t fit bed kept coming off and unk crusty substance on sheet. Shower head sprayed in five different directions. Holes in the walls and peeling drywall Sconce over bed loose and falling out of the fixture. The room reflected no maintenance or care by owner. You have to call the exchange operator who is mostly over seas so there’s language barriers delays and echos when you needed something. Then wait for the exchange to call back. Did meet the nice maintenance lady/ clerk who had limited resources at her disposal and was obviously too overwhelmed to handle requests. We stayed at birch glen two years ago and had a pleasant visit. Something is definitely going on now it’s terrible.

2

Deana

Dec 31, 2024

·

Stayed 1 night

Made a reservation through expedia.com, got here when the office was "open", and there is nobody here,. If you try to call it goes to a call center where they say somebody will call you back, but nobody calls you back. We paid for 2 nights, now we're trying to book somewhere else.

2

jill

Jul 9, 2025

·

Stayed 3 nights

Door code didn’t work, once opened by maid, lock never worked again, felt unsafe. Beds and pillows old and lumpy, sheets and towels could all do with burning Whole building should be torn down and rebuilt. Enough said. Left early

8

Kathleen

Oct 27, 2025

·

Stayed 3 nights

The staff we spoke with were extremely friendly and helpfull. The room was extremely clean. We reported in a previous review that we were missing a hairdryer and a chair. Both were promptly provided with a smile. We will stay there again when we go to visit family.

8

David

Sep 7, 2025

·

Stayed 2 nights

Poorly managed no one on site Unable to use cellphone in room had to go outside to make a call no internet

2

Glenda

Dec 27, 2025

·

Stayed 1 night

No kitchen, no staff available, requests unanswered, unfortunately the price was decent but even when we come back (daughter lives nearby) we will opt for higher price and stay in other nearby hotels

10

Jon

Feb 25, 2024

·

Check in process was fast and easy .

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AI-generated summary based on recent guest reviews

Location

Location is quiet and convenient for area activities around Cascade and Lake Cascade, with easy access and little road noise mentioned. A few found it secluded and the entrance hard to spot at night.

Related guest reviews

8

John

Jun 1, 2025

·

Stayed 1 night

The check in was contactless with door codes on our rooms. One never coded nor locked, we just let ourselves in and slept. Easy in and out, quiet place.

2

Jeanette

Feb 23, 2026

·

Stayed 2 nights

It was secluded ans I was traveling alone. The only person on the property gave me ver bad vibes.It was terrible. So I couldn’t even get out of my car. Terrible experience!

8

Susan

Sep 17, 2025

·

Stayed 1 night

Ok for a nights stay. Room was not fancy, but the bed was very comfortable. The bathroom was updated with excellent water pressure. Very quiet with no road noise. I would stay there again.

10

Peter

Sep 24, 2025

·

Stayed 1 night

Easy in and out. Super convenient

10

Nathan

Aug 9, 2022

·

Stayed 1 night

Other than the window to our room facing directly west, and no black out curtains to keep the sun out in the morning this was a great place to stay. Bed were nice and comfy, for motel beds, and over all it had a warm, cozy, comfy feel to it. We weren’t fall from town center or Lake Cascade. We would stay here again.

6

Elizabeth

Jan 13, 2024

·

Stayed 1 night

Diane, at the front desk, was very friendly and helpful. Hotel is older, but clean. It’s in a great location for access to all the recreation activities Cascade and Donnelly have to offer.

10

Amy

Dec 24, 2024

·

Stayed 2 nights

Felt like a little cabin in the woods

8

Patsy

Nov 25, 2025

·

Stayed 1 night

Very clean room, comfy bed, great coffee and everything is very clean. We rolled in at midnight, very easy access and a warm room awaiting. So appreciated after a 9 hr drive

4

Natalie

Sep 28, 2025

·

Stayed 1 night

Property at night from the road was difficult not knowing if there was a ditch or drop off where the road and entry began. Difficulty checking in, but with assistance eventually accessed room. Room is simply, minimally furnished. Quality of bedding- mattress, linen and pillows were great. Room was clean,fresh, smelled good. Definitely no extras. Just a good nights sleep

8

John

Jul 26, 2025

·

Stayed 1 night

Quiet and location

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

2

Heather

Feb 9, 2025

·

Stayed 1 night

People next to us partied all night. We got no sleep. No coffee in the room. Coffee pot was never cleaned.

2

Jeremy

May 13, 2025

·

Stayed 1 night

Here's the list. Toilet leaked, Dirty wash cloth left on show (pic), Ac filter filthy (pic), Exhaust fan had no way to turn on, Game room closed, it was supposed to be open 7 day 8-8, 2 cups of coffee to make no decaf opption, dresser drawer front fell off when it got touched, Chairs (pic), No one in office, was supposed to be 8-5, no one there the next either, Room smelled like it used to be smoking room,Tv volume didnt work, Only conditioner no soap or shampoo, Ac fan only ran on high, Hot was water luke warm at best turned only to hot. I have pucs, but hotels won't up load.

8

Patsy

Nov 25, 2025

·

Stayed 1 night

Very clean room, comfy bed, great coffee and everything is very clean. We rolled in at midnight, very easy access and a warm room awaiting. So appreciated after a 9 hr drive

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $78	26 $75	27 $78	28 $96	29 $78	30 $96	31 $96

Su	Mo	Tu	We	Th	Fr	Sa
1 $78	2 $80	3 $85	4 $85	5 $85	6 $88	7 $88
8 $82	9 $85	10 $85	11 $85	12 $85	13 $88	14 $88
15 $82	16 $85	17 $85	18 $85	19 $85	20 $88	21 $88
22 $82	23 $85	24 $85	25 $85	26 $85	27 $88	28 $88
29 $83	30 $85

Birch Glen Hotel

About this property

Location

Room options

Queen Studio

Royal King Room

Renovated Deluxe Queens No Pets Allowed

Standard Queen Room

Deluxe Double Studio

Upstairs Suite

Guest reviews of Birch Glen Hotel

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Birch Glen Hotel

Prices for upcoming dates