SENTIDO Djerba Beach

The room was good but had an ant infestation. They sorted it out immediately. The food was really good on the all inclusive package and great location backing onto the beach. The staff were helpful and keep the hotel clean. I sent messages over a week prior to arriving asking some questions but did not get a response which not not very professional.

Myself and my friend spent a week here and it completely exceeded our expectations/hopes. The pool is really big and perfect for a good swim around the palm tree garden, with lovely areas to lay on your sunbed - we found a lovely nook where we felt a good amount of privacy. The room was great - nothing extra special, but it had a nice balcony with a good view of the pool and it was lovely and peaceful. Not sure how it will be in full season, but it was very chilled out at the end of March! The other guests were largely slightly older - between 45-75 ish - and it’s not really suitable for young kids due to the pool layout, so it’ll this added to the relaxed feel. The staff were all great - very polite and diligent and some were particularly warm and friendly. The food was pretty spectacular - so much choice of both mains and puddings - quite dangerous really, as you just want to try everything!! Pretty much all the cakes are as good as they look, which is amazing! We didn’t have a hamam, but we had a peek and the steam room looks really gorgeous and traditional, with lots of additional treatments to choose from. The beach was lovely - I had been worried about other reviews mentioning the seaweed - it wasn’t a problem for us, but at other times of year maybe there is more.. Anyway, the sea is not the cleanest I’ve swam in, but it is great for swimming, with a lovely, gradual, sandy floor. Thanks Sentido Djerba Beach - we will be back!

Not a 4,5 star hotel, max. 3 star! Build in the 1960s and partly rebuilt during the centuries. Bathrooms very old, partly rebuilt! Staff not up to the claimed 4,5 stars, spirits used at the bars are very cheap local junk!

Expedia says this is a smoke free property - this is NOT TRUE. There is a hookah bar inside as part of the main lobby bar area. Food was pretty solid. It's definitely hotel buffet food, but there was some very good dishes at each meal. If you're on half board (not all inclusive) they make you pay for water in the restaurant - it makes sense but feels a bit stingy. The drink prices are pretty good though (like 2 TND for water, 4 TND for spirits). There isn't easily accessible information about things like activities and hotel services. If you speak french, you can ask the staff, but most of the staff only have very very basic English. The pool area is lovely, beautiful location directly on the beach, I really enjoyed my stay here. Overall it was a good stay!

Worst experience ever ruined by their receptionist Mr Maher Klaibi. I was with my friend, and I spoke with him in arabic he didn't welcome us in a proper way. I made the reservation 1h before heading there, and he tried his best to do not give to us a room beside the booking was confirmed and paid. He was mentioning that we had to pay twice, as he had a bad issue with booking through Expedia and Booking. He said also that he couldn't see that our booking went through from their system. ( generally it takes 30 min everywhere in the world, I never had an issue with last minute booking). When I told him that I will speak with customer service about paying twice and denied check in, he changed behavior and start to be nice and gentle. When the agent contacted him to clarify the situation, he been really kind to me and start to fake smile and acting as a different person. I never been discriminated in my life but here. That's a shame, the hotel wasn't bad. Exept him, everyone nice. I still don't understand the misbehaving of Mr Klaibi to us.