Sandos Riviera Beach Resort & Spa
From
208 US$
/ noche
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From
208 US$
/ noche
Acerca de esta propiedad
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Aprovecha las instalaciones recreativas, que incluyen una piscina al aire libre, una bañera de hidromasaje y sauna.
Servicios
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Aprovecha las instalaciones recreativas, que incluyen una piscina al aire libre, una bañera de hidromasaje y sauna.
Servicios empresariales
Tendrás una sala de ordenadores, check-in exprés y check-out exprés a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) disponible 24 horas y aparcamiento sin asistencia gratuito.
Comida
En Select Club at Sandos Playacar All Inclusive - Adults Only Area tienes un bar-cafetería a tu disposición. Relájate con un refresco en el bar en la playa, en el bar junto a la piscina o en uno de los 6 bares con salón.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 276 habitaciones con artículos del minibar gratis y televisión de plasma. Las habitaciones disponen de balcón. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El baño privado con bañera y ducha independientes está provisto de artículos de higiene personal gratuitos y bidés.
Ubicación
Si decides alojarte en Select Club at Sandos Playacar All Inclusive - Adults Only Area, te encontrarás en una fantástica zona de Playa del Carmen (Playacar), apenas te separarán cinco minutos en coche de Quinta Avenida y Plaza central.
Qué hay cerca
Club de golf Playacar(0.7 millas)
Plaza Paraíso(0.8 millas)
Aviario Xaman Ha(0.8 millas)
Paseo del Carmen(0.9 millas)
Centro comercial Centro Maya(0.9 millas)
Quinta Avenida(1 millas)
Parque Los Fundadores(1 millas)
Terminal marítima de Playa del Carmen(1 millas)
Escultura Portal Maya(1.1 millas)
Ruinas mayas de Playacar(1.2 millas)
Playa principal de Playa del Carmen(1.2 millas)
Chabad de Playa del Carmen(1.2 millas)
Mercado Playa del Carmen(1.3 millas)
3D Museum of Wonders(1.3 millas)
Museo Frida Kahlo(1.4 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(20 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(39.1 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Mostrador turístico
Servicio de tintorería
Ubicación
Paseo Xaman-Ha Manzana 1 Lote 1, Playacar, Playa del Carmen, Estado de Quintana Roo, México
Club de golf Playacar (0.7 millas)
Plaza Paraíso (0.8 millas)
Aviario Xaman Ha (0.8 millas)
Paseo del Carmen (0.9 millas)
Centro comercial Centro Maya (0.9 millas)
Quinta Avenida (1 millas)
Opciones de habitación
5
Select Ocean Front
Detalles de la oferta
2 Camas Dobles
1 Cama Doble Extragrande
Capacidad: 2
322 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
5
Select Superior
Detalles de la oferta
2 Camas Dobles
1 Cama Doble Extragrande
Capacidad: 2
334 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
Reseñas de los huéspedes sobre Sandos Riviera Beach Resort & Spa
7.5
Bueno
Basado en 1000 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Las reseñas del Select Club at Sandos Playacar All Inclusive - Área Solo para Adultos destacan una hermosa playa, jardines exuberantes y un personal generalmente amable, junto con experiencias gastronómicas mixtas y dificultades frecuentes para conseguir reservas en los restaurantes, especialmente sin planificación previa.
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Opiniones de los huéspedes
Las reseñas del Select Club at Sandos Playacar All Inclusive - Área Solo para Adultos destacan una hermosa playa, jardines exuberantes y un personal generalmente amable, junto con experiencias gastronómicas mixtas y dificultades frecuentes para conseguir reservas en los restaurantes, especialmente sin planificación previa.
Las habitaciones se describen a menudo como anticuadas, con aire acondicionado o presión de agua débiles y problemas de mantenimiento; se mencionan cortes de energía en los ascensores y reparaciones lentas en algunos edificios. Varias reseñas informan de cortes temporales de agua y el cierre de un buffet tras informes de enfermedades, junto con una comunicación deficiente. La etiqueta de Área Solo para Adultos puede resultar limitada, y las insistentes ofertas de venta de tiempos compartidos o del spa y el escaso servicio junto a la piscina frustran a algunos. En general, espere un complejo grande con mucho que hacer, pero la calidad y la fiabilidad varían.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Gran propiedad con varias piscinas, zonas de playa, actividades acuáticas y espectáculos nocturnos; algunos huéspedes señalan ventajas para miembros y un spa decente, aunque los precios pueden ser elevados. Los problemas recurrentes incluyen una piscina para adultos pequeña y con poco personal, cortes en los ascensores y, en algunas estancias, interrupciones más amplias en el suministro de agua y en el buffet.
Reseñas de huéspedes relacionadas
8
Jonathan M
8 abr 2024
·
Se alojó 3 noches
It’s was a fun stay lots of aquatic activities
It’s was a fun stay lots of aquatic activities
8
kevin
17 feb 2023
·
Se alojó 10 noches
Rooms where pretty good, restaurants needed to be booked well in advance and where average The all day buffet was sub par. On-site amenities like the spa was great but quite expensive. Property, staff and nightly shows where all fantastic not too mention the beach. No shuttle to and from the resort was kind of annoying.
Rooms where pretty good, restaurants needed to be booked well in advance and where average The all day buffet was sub par. On-site amenities like the spa was great but quite expensive. Property, staff and nightly shows where all fantastic not too mention the beach. No shuttle to and from the resort was kind of annoying.
8
Jeffree
14 may 2023
·
Se alojó 9 noches
The resort is beautiful as is the scenery. The staff is very friendly and professional and do all they can to help. Checkout was easy! Transportation to airport was great! Only bad thing is I think they could clean the adult pool better.
The resort is beautiful as is the scenery. The staff is very friendly and professional and do all they can to help. Checkout was easy! Transportation to airport was great! Only bad thing is I think they could clean the adult pool better.
4
Leslee
22 jun 2025
·
Se alojó 3 noches
Property is beautiful as you drive in and enter the resort. There are several pools to use. We opted in for the adult’s side and that had the smallest and worst pool. No swim up bar and no one walking around offering drinks. If you were a member there was a small separate pool and staff was catering to them. There were food options around the pool areas but it was an open air buffet so the food was open to all the elements and bugs and what not floating around, not even covered.The rooms were old and we had zero water pressure in the shower, I mean it was a literal trickle. Food was not mediocre. We stayed at the Sandos in Cabo and it was a completely different experience. We ended up leaving this resort and booking else where.
Property is beautiful as you drive in and enter the resort. There are several pools to use. We opted in for the adult’s side and that had the smallest and worst pool. No swim up bar and no one walking around offering drinks. If you were a member there was a small separate pool and staff was catering to them. There were food options around the pool areas but it was an open air buffet so the food was open to all the elements and bugs and what not floating around, not even covered.The rooms were old and we had zero water pressure in the shower, I mean it was a literal trickle. Food was not mediocre. We stayed at the Sandos in Cabo and it was a completely different experience. We ended up leaving this resort and booking else where.
8
Marion
15 feb 2025
·
Se alojó 8 noches
Stayed in one of the adult buildings, that over looked the family section of the beach so while the ocean view was wonderful, afternoons were noisey due to the activities and music on the beach. We spent time at the adult only pool which was very nice. Activities started around noon, some fun games and some wilder pool parties. Definitely a rowdier scene than we expected from an adult only section. Down the far end of the adult beach area you could get away from the music and microphones to hear the waves. The a la cart Italian and Mexican restaurants were fabulous. The steakhouse was awful, sorry to say. Breakfast at the Beach Snack was adults only and so lovely - thank you Samuel for the good care there. Same location was really nice for lunch by the big main pool - open air with big ceiling fans and a reasonable selection of food items. We avoided the main buffet as I got food poisoning there on our third day. We did eat there for some dinners, and while the selection of food is insanely huge, we can’t report that it was very GOOD. I wonder about how much food wastage there is? I wish they had focused on 3-4 themed sections each night, and produce quality meals. I see that they are making an effort to cater to any and all tastes but it’s just too much!! The rooms are simple and comfortable. Beds wonderful - great sleeps. Bar staff cheerful and attentive. The resort is amazingly maintained, with natural gardens. Pools clean. Beach swimmable and lovely.
Stayed in one of the adult buildings, that over looked the family section of the beach so while the ocean view was wonderful, afternoons were noisey due to the activities and music on the beach. We spent time at the adult only pool which was very nice. Activities started around noon, some fun games and some wilder pool parties. Definitely a rowdier scene than we expected from an adult only section. Down the far end of the adult beach area you could get away from the music and microphones to hear the waves. The a la cart Italian and Mexican restaurants were fabulous. The steakhouse was awful, sorry to say. Breakfast at the Beach Snack was adults only and so lovely - thank you Samuel for the good care there. Same location was really nice for lunch by the big main pool - open air with big ceiling fans and a reasonable selection of food items. We avoided the main buffet as I got food poisoning there on our third day. We did eat there for some dinners, and while the selection of food is insanely huge, we can’t report that it was very GOOD. I wonder about how much food wastage there is? I wish they had focused on 3-4 themed sections each night, and produce quality meals. I see that they are making an effort to cater to any and all tastes but it’s just too much!! The rooms are simple and comfortable. Beds wonderful - great sleeps. Bar staff cheerful and attentive. The resort is amazingly maintained, with natural gardens. Pools clean. Beach swimmable and lovely.
10
Joseph James Izworski
18 mar 2025
·
Se alojó 9 noches
Great ocean, pool, and overall amenities !
Great ocean, pool, and overall amenities !
8
Libia Irene
12 sept 2024
·
Se alojó 7 noches
I enjoyed the different type of restaurants. Didn't enjoyed the waiting taking the tram to my destination.
I enjoyed the different type of restaurants. Didn't enjoyed the waiting taking the tram to my destination.
8
teresa
8 may 2025
·
Se alojó 8 noches
Elevators not working. Water pressure in shower weak. Overall great resort. Would recommend.
Elevators not working. Water pressure in shower weak. Overall great resort. Would recommend.
2
John Robert
20 feb 2025
·
Se alojó 8 noches
Love the beach and gardens around the property. Disappointed that top shelf alcohol is not top shelf! They don't provide bottled water. Family pool washroom had no toilet seat in men’s wash room. We had to walk about10 min to reserve a volley ball for pool and could omly have it for one hour. Reservations for several restaurants were not available. Food was a hit or a miss! The hotel store is very high priced and you can walk out the resort to a market for the same items. Evening shows targeted at children don't start until 9:00 pm. Not much pool side entertainment. Many resorts offer dance lessons, language lessons etc. not Sandos! The beach bbq was a hit and family section pool had better service than the adult only. the adult only pool only had one bartender and every drink you were waiting in line. The spa now charges for hydro therapy pool which is just a sauna and jetted water. The rooms are outdated and a/c barely works. Patio doors are a challenge to open and no screens. housekeepers were terrific and accommodating!
Love the beach and gardens around the property. Disappointed that top shelf alcohol is not top shelf! They don't provide bottled water. Family pool washroom had no toilet seat in men’s wash room. We had to walk about10 min to reserve a volley ball for pool and could omly have it for one hour. Reservations for several restaurants were not available. Food was a hit or a miss! The hotel store is very high priced and you can walk out the resort to a market for the same items. Evening shows targeted at children don't start until 9:00 pm. Not much pool side entertainment. Many resorts offer dance lessons, language lessons etc. not Sandos! The beach bbq was a hit and family section pool had better service than the adult only. the adult only pool only had one bartender and every drink you were waiting in line. The spa now charges for hydro therapy pool which is just a sauna and jetted water. The rooms are outdated and a/c barely works. Patio doors are a challenge to open and no screens. housekeepers were terrific and accommodating!
2
Mark
4 mar 2025
·
When we arrived on Friday, Feb. 21, 2025, the staff neglected to tell us that the Grand Buffet was closed. We found out the next day that it was due to at least 50 people who got sick from Canada there for a wedding. You can look this up in the Playa del Carmen News. We were as well as everyone else, without water in our shower, sink, and toilet for the whole weekend and no communication from staff as to why. The Grand Buffet did not reopen until Tuesday evening but we were afraid to eat there so went off the property to eat. Our mini fridge was never restocked and this was after 6-7 phone calls a day to guest services. The elevator in our building was out of order. The service outside was terrible . We sat by the pool for 5 hours one day and the waitress came to take our order once. They were not telling new people registering that the water was not working and the Grand Buffet was closed. We have tried to get a partial refund but have had no luck. We will never go back.
When we arrived on Friday, Feb. 21, 2025, the staff neglected to tell us that the Grand Buffet was closed. We found out the next day that it was due to at least 50 people who got sick from Canada there for a wedding. You can look this up in the Playa del Carmen News. We were as well as everyone else, without water in our shower, sink, and toilet for the whole weekend and no communication from staff as to why. The Grand Buffet did not reopen until Tuesday evening but we were afraid to eat there so went off the property to eat. Our mini fridge was never restocked and this was after 6-7 phone calls a day to guest services. The elevator in our building was out of order. The service outside was terrible . We sat by the pool for 5 hours one day and the waitress came to take our order once. They were not telling new people registering that the water was not working and the Grand Buffet was closed. We have tried to get a partial refund but have had no luck. We will never go back.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes encontraron las habitaciones y las zonas comunes limpias y bien cuidadas. Otros informaron de olores a humedad o alcantarilla, moho visible o accesorios desgastados, y ocasionales fallos como habitaciones sin limpiar o pasillos sucios.
Reseñas de huéspedes relacionadas
10
Christopher Gerald
24 sept 2025
·
Se alojó 7 noches
Excellent service, nice clean rooms & resort.
Excellent service, nice clean rooms & resort.
8
Olha
3 feb 2025
·
Se alojó 8 noches
Location is excellent, beach is excellent, food was good, alcohol and coffee was terrible except one bar, room outdated but clean and comfortable, shower outdated and very slow, but clean. Overall liked and will come back another year.
Location is excellent, beach is excellent, food was good, alcohol and coffee was terrible except one bar, room outdated but clean and comfortable, shower outdated and very slow, but clean. Overall liked and will come back another year.
6
Nikolay L
23 ene 2023
·
Se alojó 6 noches
We love the beach that’s the main part for us. Food was normal similar to other hotels. But rooms old needs to be remodeled very old rooms. Our refrigerator was leaking water on the floor. Stairs and hall way to the room always was dirty.
We love the beach that’s the main part for us. Food was normal similar to other hotels. But rooms old needs to be remodeled very old rooms. Our refrigerator was leaking water on the floor. Stairs and hall way to the room always was dirty.
10
Roger
12 sept 2024
·
Se alojó 7 noches
Plenty restaurants and awesome and friendly staff, spacious and clean
Plenty restaurants and awesome and friendly staff, spacious and clean
4
Alan Heriberto de la Garza
27 nov 2023
·
Se alojó 5 noches
First room was awful, bathroom not working, noise from A/C, we requested to change, then, the new room was full of mosquitos, the trim was old and bad maintained, shower ceiling was falling off, grouts were dirty, door had missing screw, floor broken
First room was awful, bathroom not working, noise from A/C, we requested to change, then, the new room was full of mosquitos, the trim was old and bad maintained, shower ceiling was falling off, grouts were dirty, door had missing screw, floor broken
10
Roger
12 sept 2024
·
Se alojó 3 noches
Spacious and clean
Spacious and clean
10
Lyana
20 nov 2023
·
Se alojó 4 noches
Very nice clean beach at this clean and spacious resort. The room was clean . The food was good and the service was great. Quiet for us which is what we like and entertainment every evening. Appreciated the drinking water in room.
Very nice clean beach at this clean and spacious resort. The room was clean . The food was good and the service was great. Quiet for us which is what we like and entertainment every evening. Appreciated the drinking water in room.
8
Fabian
3 jul 2024
·
Se alojó 2 noches
Very clean, friendly staff, huge buffet and great food. Beach area super nice. Only thing I wouldn’t give 5 stars is because the pool close very early and theres no bar/bar waitress around after 6pm in the pool and beach area. Which makes the area very boring. Also keep in mind in the summer (busy season) the restaurants are all reserved 3/4 days ahead. So if you don’t reserve them your only option would be the buffet (great food).
Very clean, friendly staff, huge buffet and great food. Beach area super nice. Only thing I wouldn’t give 5 stars is because the pool close very early and theres no bar/bar waitress around after 6pm in the pool and beach area. Which makes the area very boring. Also keep in mind in the summer (busy season) the restaurants are all reserved 3/4 days ahead. So if you don’t reserve them your only option would be the buffet (great food).
4
William
4 nov 2024
·
Se alojó 8 noches
My husband and I have stayed at Sandos several times over the years since 2007, sometimes twice/year & this was by far the most disappointing. We booked 2 rooms each with a king bed. At check-in we were told the rooms we booked were not available. The (kid) behind the counter said they only had 2 rooms with double beds. My husband showed him our booking details & itinerary, but he said it "didn\'t matter", that they don\'t have those rooms available and if we wanted, we could try to find rooms with king beds somewhere that could accommodate the four of us! Are you kidding me?! We booked and paid for these rooms for 8 nights - which he obviously knew. He looked at us, smirked and asked if we wanted to take what they had. Obviously, we were tired and not in the mood for his game, so we took "what they had". When we got to our rooms we were "hit" with the most disgusting smell of mold and sewer. I immediately felt sick. There was black mold all around the bathroom & the shower door, floor, corners and ceiling; paint & caulking were peeling; the sliding glass door was disgusting with dirt, mold and something else I couldn\'t define. I didn\'t want to touch anything or be in there any longer than I had to. There is much more disappointing information to share but I am running out of character space. All I MUST say is DO NOT WASTE YOUR MONEY! Daytime entertainment was raunchy, food was ok. Staff rude
My husband and I have stayed at Sandos several times over the years since 2007, sometimes twice/year & this was by far the most disappointing. We booked 2 rooms each with a king bed. At check-in we were told the rooms we booked were not available. The (kid) behind the counter said they only had 2 rooms with double beds. My husband showed him our booking details & itinerary, but he said it "didn\'t matter", that they don\'t have those rooms available and if we wanted, we could try to find rooms with king beds somewhere that could accommodate the four of us! Are you kidding me?! We booked and paid for these rooms for 8 nights - which he obviously knew. He looked at us, smirked and asked if we wanted to take what they had. Obviously, we were tired and not in the mood for his game, so we took "what they had". When we got to our rooms we were "hit" with the most disgusting smell of mold and sewer. I immediately felt sick. There was black mold all around the bathroom & the shower door, floor, corners and ceiling; paint & caulking were peeling; the sliding glass door was disgusting with dirt, mold and something else I couldn\'t define. I didn\'t want to touch anything or be in there any longer than I had to. There is much more disappointing information to share but I am running out of character space. All I MUST say is DO NOT WASTE YOUR MONEY! Daytime entertainment was raunchy, food was ok. Staff rude
8
Harold
3 sept 2023
·
Se alojó 7 noches
Stayed at this property 3 years ago and staff, facility, and dining was all just as listed on the site. This year nothing was true as far as the information available. The room went days without being cleaned. Upgraded domestic drinks were not available. For that matter, beer in cans, you had to practically beg for. One bar that served near the pool made me very uncomfortable to even go to. I went at one time and they told me they were closed, yet kept serving other guests. I was not out of control or being impolite so I am not sure where that attitude was coming from. The bartenders would laugh when I would try to order. Would try to tip as much as possible and was told on numerous occasions that the tip was not enough. In my opinion, any tip is better than none. Was very disappointed in this vacation when compared to my previous experience at this same resort. The beach was beautiful just as it was before but I felt like we were on continuous watch my the facility security patrol. They were continously on people for smoking and bringing their kids to the adult only beach, but would allow complete strangers selling on the private beach that they didn't even know. With men in army uniform patrolling the beach with AK 47s I wasn't feeling to safe at this point either. The grounds on Sandos is way overgrown and not maintained as neat as it was the first time. No lighting in the walkways at night to feel safe even walking around the grounds. The family section and the.....
Stayed at this property 3 years ago and staff, facility, and dining was all just as listed on the site. This year nothing was true as far as the information available. The room went days without being cleaned. Upgraded domestic drinks were not available. For that matter, beer in cans, you had to practically beg for. One bar that served near the pool made me very uncomfortable to even go to. I went at one time and they told me they were closed, yet kept serving other guests. I was not out of control or being impolite so I am not sure where that attitude was coming from. The bartenders would laugh when I would try to order. Would try to tip as much as possible and was told on numerous occasions that the tip was not enough. In my opinion, any tip is better than none. Was very disappointed in this vacation when compared to my previous experience at this same resort. The beach was beautiful just as it was before but I felt like we were on continuous watch my the facility security patrol. They were continously on people for smoking and bringing their kids to the adult only beach, but would allow complete strangers selling on the private beach that they didn't even know. With men in army uniform patrolling the beach with AK 47s I wasn't feeling to safe at this point either. The grounds on Sandos is way overgrown and not maintained as neat as it was the first time. No lighting in the walkways at night to feel safe even walking around the grounds. The family section and the.....
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones se describen con frecuencia como anticuadas, con aire acondicionado débil, baja presión de agua, ruido de puertas comunicadas y diversos problemas de mantenimiento. Los aspectos positivos incluyen camas cómodas para algunos y opciones escénicas con vistas al mar, mientras que el Wi-Fi en la habitación puede ser poco fiable o no estar disponible.
Reseñas de huéspedes relacionadas
8
Olha
3 feb 2025
·
Se alojó 8 noches
Location is excellent, beach is excellent, food was good, alcohol and coffee was terrible except one bar, room outdated but clean and comfortable, shower outdated and very slow, but clean. Overall liked and will come back another year.
Location is excellent, beach is excellent, food was good, alcohol and coffee was terrible except one bar, room outdated but clean and comfortable, shower outdated and very slow, but clean. Overall liked and will come back another year.
8
Marion
15 feb 2025
·
Se alojó 8 noches
Stayed in one of the adult buildings, that over looked the family section of the beach so while the ocean view was wonderful, afternoons were noisey due to the activities and music on the beach. We spent time at the adult only pool which was very nice. Activities started around noon, some fun games and some wilder pool parties. Definitely a rowdier scene than we expected from an adult only section. Down the far end of the adult beach area you could get away from the music and microphones to hear the waves. The a la cart Italian and Mexican restaurants were fabulous. The steakhouse was awful, sorry to say. Breakfast at the Beach Snack was adults only and so lovely - thank you Samuel for the good care there. Same location was really nice for lunch by the big main pool - open air with big ceiling fans and a reasonable selection of food items. We avoided the main buffet as I got food poisoning there on our third day. We did eat there for some dinners, and while the selection of food is insanely huge, we can’t report that it was very GOOD. I wonder about how much food wastage there is? I wish they had focused on 3-4 themed sections each night, and produce quality meals. I see that they are making an effort to cater to any and all tastes but it’s just too much!! The rooms are simple and comfortable. Beds wonderful - great sleeps. Bar staff cheerful and attentive. The resort is amazingly maintained, with natural gardens. Pools clean. Beach swimmable and lovely.
Stayed in one of the adult buildings, that over looked the family section of the beach so while the ocean view was wonderful, afternoons were noisey due to the activities and music on the beach. We spent time at the adult only pool which was very nice. Activities started around noon, some fun games and some wilder pool parties. Definitely a rowdier scene than we expected from an adult only section. Down the far end of the adult beach area you could get away from the music and microphones to hear the waves. The a la cart Italian and Mexican restaurants were fabulous. The steakhouse was awful, sorry to say. Breakfast at the Beach Snack was adults only and so lovely - thank you Samuel for the good care there. Same location was really nice for lunch by the big main pool - open air with big ceiling fans and a reasonable selection of food items. We avoided the main buffet as I got food poisoning there on our third day. We did eat there for some dinners, and while the selection of food is insanely huge, we can’t report that it was very GOOD. I wonder about how much food wastage there is? I wish they had focused on 3-4 themed sections each night, and produce quality meals. I see that they are making an effort to cater to any and all tastes but it’s just too much!! The rooms are simple and comfortable. Beds wonderful - great sleeps. Bar staff cheerful and attentive. The resort is amazingly maintained, with natural gardens. Pools clean. Beach swimmable and lovely.
4
Alan Heriberto de la Garza
27 nov 2023
·
Se alojó 5 noches
First room was awful, bathroom not working, noise from A/C, we requested to change, then, the new room was full of mosquitos, the trim was old and bad maintained, shower ceiling was falling off, grouts were dirty, door had missing screw, floor broken
First room was awful, bathroom not working, noise from A/C, we requested to change, then, the new room was full of mosquitos, the trim was old and bad maintained, shower ceiling was falling off, grouts were dirty, door had missing screw, floor broken
2
Gabriel Lopes de
5 mar 2023
·
Se alojó 7 noches
Subject: Complaint about Wi-Fi Issues During Stay - Request for Refund (Expedia itinerary: 72435917499018) Dears, I am writing to express my disappointment with my recent stay at Sandos Playacar – Select Adult Only. During my stay from February 25th to March 4th (2023), I encountered several issues related to the internet Wi-Fi service, specifically at my room (#1235). Unfortunately, this has affected my work significantly as I had to work from my hotel room. Firstly, I was unable to connect to the Wi-Fi of my room from multiple devices (cell phones, tablets and laptops) during my entire stay (see attached). Despite trying to troubleshoot the problem with the Sandos’ employees, the Wi-Fi did not work at all. As a result, I faced several challenges with my job, including missing deadlines and unable to attend virtual meetings. Secondly, I talked to several employees from the Guest Service and Main Lobby, and they mentioned that the hotel does not provide internet Wi-Fi in the room. This was particularly frustrating as Expedia clearly states that Wi-Fi is offered in all rooms as part of the hotel amenities (see attached). Furthermore, due to the lack of internet in my room, I had no choice but to work in public spaces where the Wi-Fi was available. However, these areas were often loud and filled with noise from TV, loud music and drunken guests. It was challenging to attend calls and work efficiently in such an environment. After talking to several employees, I had a discussion
Subject: Complaint about Wi-Fi Issues During Stay - Request for Refund (Expedia itinerary: 72435917499018) Dears, I am writing to express my disappointment with my recent stay at Sandos Playacar – Select Adult Only. During my stay from February 25th to March 4th (2023), I encountered several issues related to the internet Wi-Fi service, specifically at my room (#1235). Unfortunately, this has affected my work significantly as I had to work from my hotel room. Firstly, I was unable to connect to the Wi-Fi of my room from multiple devices (cell phones, tablets and laptops) during my entire stay (see attached). Despite trying to troubleshoot the problem with the Sandos’ employees, the Wi-Fi did not work at all. As a result, I faced several challenges with my job, including missing deadlines and unable to attend virtual meetings. Secondly, I talked to several employees from the Guest Service and Main Lobby, and they mentioned that the hotel does not provide internet Wi-Fi in the room. This was particularly frustrating as Expedia clearly states that Wi-Fi is offered in all rooms as part of the hotel amenities (see attached). Furthermore, due to the lack of internet in my room, I had no choice but to work in public spaces where the Wi-Fi was available. However, these areas were often loud and filled with noise from TV, loud music and drunken guests. It was challenging to attend calls and work efficiently in such an environment. After talking to several employees, I had a discussion
10
Katie
15 sept 2024
·
Se alojó 5 noches
Property fantastic! Room maintenance over the years has been a bit sloppy but the room was very clean with a fantastic view. Dining was fantastic as well and it's hard to imagine a more beautiful beach. Staff was very accommodating and friendly and while seemed very appreciative of tips did not treat us any differenly on occasions that we forgot to bring cash for tip. Drinks were fantastic as well. The only real negatives were non working elevators for the duration of our syay in our building(2000 building) and smoking outside of the designated smoking areas was not enforced at all including the resort owned beach area. Being as we are both very sensitive to the smell and the dirtiness of using the sand as an ashtray this was upsetting.
Property fantastic! Room maintenance over the years has been a bit sloppy but the room was very clean with a fantastic view. Dining was fantastic as well and it's hard to imagine a more beautiful beach. Staff was very accommodating and friendly and while seemed very appreciative of tips did not treat us any differenly on occasions that we forgot to bring cash for tip. Drinks were fantastic as well. The only real negatives were non working elevators for the duration of our syay in our building(2000 building) and smoking outside of the designated smoking areas was not enforced at all including the resort owned beach area. Being as we are both very sensitive to the smell and the dirtiness of using the sand as an ashtray this was upsetting.
4
Ryan
9 ene 2024
·
The rooms really needs to refreshing. When I arrived to my room after checking in i noticed the handle to my first floor patio door was broken. The door could not be locked when left me feeling unsecure. When I called to the front desk I was told maintanence would arrive within 30 minutes to fix the door. Two hours later and after noone arrived I was had to walk back to main lobby to speak to a manager Luis who was great to deal with about the issue. He had someone to the room within the 30 minutes of speaking with me. They did not replace the handle, all they did was find a screw that would fit for the handle that would at least allow it to lock. Also there was an issue with the electrical breaker panel in the room. Something in the room caused the breaker to trip and would not reset. Again I called to get maintanence to the room to take care of the issue. It took them 45 minutes to get to the room but i had to leave while they were checking out the issue becasue of dinner reservations I made off the resort. Thankfully that was corrected when I returned. Due to these issues i request a change of room. The room i changed to was a second floor room but also had the patio handle broken. The food on the resort was quite bad especially the buffet. Luckily there was an omelett making station at the breakfast buffet in the lobby building for breakfast but I was to go off the resort for every other meal. We paid for an adults only area but it certainly was not an adults only area.
The rooms really needs to refreshing. When I arrived to my room after checking in i noticed the handle to my first floor patio door was broken. The door could not be locked when left me feeling unsecure. When I called to the front desk I was told maintanence would arrive within 30 minutes to fix the door. Two hours later and after noone arrived I was had to walk back to main lobby to speak to a manager Luis who was great to deal with about the issue. He had someone to the room within the 30 minutes of speaking with me. They did not replace the handle, all they did was find a screw that would fit for the handle that would at least allow it to lock. Also there was an issue with the electrical breaker panel in the room. Something in the room caused the breaker to trip and would not reset. Again I called to get maintanence to the room to take care of the issue. It took them 45 minutes to get to the room but i had to leave while they were checking out the issue becasue of dinner reservations I made off the resort. Thankfully that was corrected when I returned. Due to these issues i request a change of room. The room i changed to was a second floor room but also had the patio handle broken. The food on the resort was quite bad especially the buffet. Luckily there was an omelett making station at the breakfast buffet in the lobby building for breakfast but I was to go off the resort for every other meal. We paid for an adults only area but it certainly was not an adults only area.
6
Robert Mark
18 may 2024
·
Se alojó 7 noches
The rooms definitely need major overhauling including the HVAC systems.
The rooms definitely need major overhauling including the HVAC systems.
10
Edward
27 jul 2025
·
Se alojó 5 noches
Access VIP gave many great benefits such as preferred dining reservations and all bell service arrangements made. Great property, great ocean front room. I highly recommend.
Access VIP gave many great benefits such as preferred dining reservations and all bell service arrangements made. Great property, great ocean front room. I highly recommend.
4
Burke
16 feb 2025
·
Se alojó 7 noches
The good: the beach is one of the best in this side of Mexico. Staff are great. Wildlife all over. Great coffee bar and taco shop. Lush grounds. The bad: all adult side rooms have a shared interior door with neighbour. Can hear all coughs, conversations, tv, and things left to your imagination. A/C is old and weak. Loud as heck too. Asked for a quiet room for 40th anniversary. Got a patio at the main garbage. Literally on the same level no break, walk out to the garbage. When we were funneled to the reception 'not time share' desk we were told we were upgraded. Literally a normal standard room, why lie? The terrible: 3 of the 4 of us got food poisoning. We have lived in Africa and Asia, been all over Mexico. We don't have weak stomachs. One person twice. A wedding party with 60 people, 40 the same. I think it was the water jug water or the main buffet. People kept coming to reception complaining about being sick.
The good: the beach is one of the best in this side of Mexico. Staff are great. Wildlife all over. Great coffee bar and taco shop. Lush grounds. The bad: all adult side rooms have a shared interior door with neighbour. Can hear all coughs, conversations, tv, and things left to your imagination. A/C is old and weak. Loud as heck too. Asked for a quiet room for 40th anniversary. Got a patio at the main garbage. Literally on the same level no break, walk out to the garbage. When we were funneled to the reception 'not time share' desk we were told we were upgraded. Literally a normal standard room, why lie? The terrible: 3 of the 4 of us got food poisoning. We have lived in Africa and Asia, been all over Mexico. We don't have weak stomachs. One person twice. A wedding party with 60 people, 40 the same. I think it was the water jug water or the main buffet. People kept coming to reception complaining about being sick.
6
Thomas
5 dic 2022
·
Se alojó 19.330 noches
No wifi in our room our whole week.
No wifi in our room our whole week.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente elogiado por su amabilidad y disposición a ayudar, con conserjes destacados y equipos atentos. Los aspectos negativos incluyen las insistentes ofertas de tiempos compartidos o del spa, el servicio lento o limitado junto a la piscina, la inconsistencia en el registro de entrada y la resolución de problemas, y la mala comunicación durante las interrupciones.
Reseñas de huéspedes relacionadas
10
Christopher Gerald
24 sept 2025
·
Se alojó 7 noches
Excellent service, nice clean rooms & resort.
Excellent service, nice clean rooms & resort.
8
Christine M
6 abr 2023
·
Se alojó 5 noches
The process of check in was long and they had only1 person checking in then wanted to sell me on a time share all after a very long travel day
The process of check in was long and they had only1 person checking in then wanted to sell me on a time share all after a very long travel day
6
Adrian
25 mar 2025
·
Se alojó 9 noches
I loved the staff. Cici at the pool. April, Alan Alex Carlos. I hated that we were in adult only and there were SO MANY KIDS. I feel that they need to section areas in the buffet for adult only. The a la carte restaurants should either have adult only times or ones for adults only. When you book adults you should get it. The smell/perfume In the resort lobby needs to be toned way down. You get a headache as soon as you walk in. The check in checkout was difficult. Lined up for checkout because we were in a transport time frame only to be told that they were checking people in ( nobody available to check out) the spa people walking around were too aggressive. Counted in one day I got asked ten different times if I wanted a massage. I would not rush back.
I loved the staff. Cici at the pool. April, Alan Alex Carlos. I hated that we were in adult only and there were SO MANY KIDS. I feel that they need to section areas in the buffet for adult only. The a la carte restaurants should either have adult only times or ones for adults only. When you book adults you should get it. The smell/perfume In the resort lobby needs to be toned way down. You get a headache as soon as you walk in. The check in checkout was difficult. Lined up for checkout because we were in a transport time frame only to be told that they were checking people in ( nobody available to check out) the spa people walking around were too aggressive. Counted in one day I got asked ten different times if I wanted a massage. I would not rush back.
8
Tamara
14 nov 2025
·
Se alojó 7 noches
Staff was helpful and nice, food was excellent
Staff was helpful and nice, food was excellent
4
William
4 nov 2024
·
Se alojó 8 noches
My husband and I have stayed at Sandos several times over the years since 2007, sometimes twice/year & this was by far the most disappointing. We booked 2 rooms each with a king bed. At check-in we were told the rooms we booked were not available. The (kid) behind the counter said they only had 2 rooms with double beds. My husband showed him our booking details & itinerary, but he said it "didn\'t matter", that they don\'t have those rooms available and if we wanted, we could try to find rooms with king beds somewhere that could accommodate the four of us! Are you kidding me?! We booked and paid for these rooms for 8 nights - which he obviously knew. He looked at us, smirked and asked if we wanted to take what they had. Obviously, we were tired and not in the mood for his game, so we took "what they had". When we got to our rooms we were "hit" with the most disgusting smell of mold and sewer. I immediately felt sick. There was black mold all around the bathroom & the shower door, floor, corners and ceiling; paint & caulking were peeling; the sliding glass door was disgusting with dirt, mold and something else I couldn\'t define. I didn\'t want to touch anything or be in there any longer than I had to. There is much more disappointing information to share but I am running out of character space. All I MUST say is DO NOT WASTE YOUR MONEY! Daytime entertainment was raunchy, food was ok. Staff rude
My husband and I have stayed at Sandos several times over the years since 2007, sometimes twice/year & this was by far the most disappointing. We booked 2 rooms each with a king bed. At check-in we were told the rooms we booked were not available. The (kid) behind the counter said they only had 2 rooms with double beds. My husband showed him our booking details & itinerary, but he said it "didn\'t matter", that they don\'t have those rooms available and if we wanted, we could try to find rooms with king beds somewhere that could accommodate the four of us! Are you kidding me?! We booked and paid for these rooms for 8 nights - which he obviously knew. He looked at us, smirked and asked if we wanted to take what they had. Obviously, we were tired and not in the mood for his game, so we took "what they had". When we got to our rooms we were "hit" with the most disgusting smell of mold and sewer. I immediately felt sick. There was black mold all around the bathroom & the shower door, floor, corners and ceiling; paint & caulking were peeling; the sliding glass door was disgusting with dirt, mold and something else I couldn\'t define. I didn\'t want to touch anything or be in there any longer than I had to. There is much more disappointing information to share but I am running out of character space. All I MUST say is DO NOT WASTE YOUR MONEY! Daytime entertainment was raunchy, food was ok. Staff rude
10
Perla
18 abr 2023
·
We had an amazing time at Sandos. This resort by far has exceeded my expectations. The room were clean and comfortable. Every staff member I encountered from the front desk to shuttle drivers to bar/restaurant staff to cleaning crew were beyond helpful and pleasant to deal with. Especially Alma and Eder they went above and beyond to accommodate our large group. I have never received such amazing treatment from a resort. Muchas Gracias Alma y Eder por sus detalles!!! Se les aprecia!
We had an amazing time at Sandos. This resort by far has exceeded my expectations. The room were clean and comfortable. Every staff member I encountered from the front desk to shuttle drivers to bar/restaurant staff to cleaning crew were beyond helpful and pleasant to deal with. Especially Alma and Eder they went above and beyond to accommodate our large group. I have never received such amazing treatment from a resort. Muchas Gracias Alma y Eder por sus detalles!!! Se les aprecia!
4
Juan
30 ene 2023
·
Se alojó 4 noches
Property is overall good staff at restaurants is humble and always ready staff at the costumer service an front desk the worst ever incompetent and unprofessional unable to solved the issues related with your stay and others. Time share hienaS
Property is overall good staff at restaurants is humble and always ready staff at the costumer service an front desk the worst ever incompetent and unprofessional unable to solved the issues related with your stay and others. Time share hienaS
2
Mark
4 mar 2025
·
When we arrived on Friday, Feb. 21, 2025, the staff neglected to tell us that the Grand Buffet was closed. We found out the next day that it was due to at least 50 people who got sick from Canada there for a wedding. You can look this up in the Playa del Carmen News. We were as well as everyone else, without water in our shower, sink, and toilet for the whole weekend and no communication from staff as to why. The Grand Buffet did not reopen until Tuesday evening but we were afraid to eat there so went off the property to eat. Our mini fridge was never restocked and this was after 6-7 phone calls a day to guest services. The elevator in our building was out of order. The service outside was terrible . We sat by the pool for 5 hours one day and the waitress came to take our order once. They were not telling new people registering that the water was not working and the Grand Buffet was closed. We have tried to get a partial refund but have had no luck. We will never go back.
When we arrived on Friday, Feb. 21, 2025, the staff neglected to tell us that the Grand Buffet was closed. We found out the next day that it was due to at least 50 people who got sick from Canada there for a wedding. You can look this up in the Playa del Carmen News. We were as well as everyone else, without water in our shower, sink, and toilet for the whole weekend and no communication from staff as to why. The Grand Buffet did not reopen until Tuesday evening but we were afraid to eat there so went off the property to eat. Our mini fridge was never restocked and this was after 6-7 phone calls a day to guest services. The elevator in our building was out of order. The service outside was terrible . We sat by the pool for 5 hours one day and the waitress came to take our order once. They were not telling new people registering that the water was not working and the Grand Buffet was closed. We have tried to get a partial refund but have had no luck. We will never go back.
8
Harold
3 sept 2023
·
Se alojó 7 noches
Stayed at this property 3 years ago and staff, facility, and dining was all just as listed on the site. This year nothing was true as far as the information available. The room went days without being cleaned. Upgraded domestic drinks were not available. For that matter, beer in cans, you had to practically beg for. One bar that served near the pool made me very uncomfortable to even go to. I went at one time and they told me they were closed, yet kept serving other guests. I was not out of control or being impolite so I am not sure where that attitude was coming from. The bartenders would laugh when I would try to order. Would try to tip as much as possible and was told on numerous occasions that the tip was not enough. In my opinion, any tip is better than none. Was very disappointed in this vacation when compared to my previous experience at this same resort. The beach was beautiful just as it was before but I felt like we were on continuous watch my the facility security patrol. They were continously on people for smoking and bringing their kids to the adult only beach, but would allow complete strangers selling on the private beach that they didn't even know. With men in army uniform patrolling the beach with AK 47s I wasn't feeling to safe at this point either. The grounds on Sandos is way overgrown and not maintained as neat as it was the first time. No lighting in the walkways at night to feel safe even walking around the grounds. The family section and the.....
Stayed at this property 3 years ago and staff, facility, and dining was all just as listed on the site. This year nothing was true as far as the information available. The room went days without being cleaned. Upgraded domestic drinks were not available. For that matter, beer in cans, you had to practically beg for. One bar that served near the pool made me very uncomfortable to even go to. I went at one time and they told me they were closed, yet kept serving other guests. I was not out of control or being impolite so I am not sure where that attitude was coming from. The bartenders would laugh when I would try to order. Would try to tip as much as possible and was told on numerous occasions that the tip was not enough. In my opinion, any tip is better than none. Was very disappointed in this vacation when compared to my previous experience at this same resort. The beach was beautiful just as it was before but I felt like we were on continuous watch my the facility security patrol. They were continously on people for smoking and bringing their kids to the adult only beach, but would allow complete strangers selling on the private beach that they didn't even know. With men in army uniform patrolling the beach with AK 47s I wasn't feeling to safe at this point either. The grounds on Sandos is way overgrown and not maintained as neat as it was the first time. No lighting in the walkways at night to feel safe even walking around the grounds. The family section and the.....
10
BRUCE Wayne
28 oct 2025
·
Se alojó 7 noches
All the staff were friendly. We've been there at least 10 times and noticed an improvement in staff. Our conceriege Samantha was especially helpful. She made reservations for all the restaurants when we checked in. She texted us during our stay to make certain all was good.
All the staff were friendly. We've been there at least 10 times and noticed an improvement in staff. Our conceriege Samantha was especially helpful. She made reservations for all the restaurants when we checked in. She texted us during our stay to make certain all was good.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Ubicación frente a la playa con una hermosa playa para nadar; la zona Select Club está cerca del agua y la 5th Avenue está a poca distancia. La propiedad es extensa, por lo que se utilizan tranvías o coches de golf y pueden implicar esperas.
Reseñas de huéspedes relacionadas
10
Trendafil
21 nov 2023
·
Se alojó 7 noches
We spent a week at Sandos and everything went perfectly. Adults only part is close to the beach and other amenities. There is a golf cart transportation if you want to go around.
We spent a week at Sandos and everything went perfectly. Adults only part is close to the beach and other amenities. There is a golf cart transportation if you want to go around.
8
Olha
3 feb 2025
·
Se alojó 8 noches
Location is excellent, beach is excellent, food was good, alcohol and coffee was terrible except one bar, room outdated but clean and comfortable, shower outdated and very slow, but clean. Overall liked and will come back another year.
Location is excellent, beach is excellent, food was good, alcohol and coffee was terrible except one bar, room outdated but clean and comfortable, shower outdated and very slow, but clean. Overall liked and will come back another year.
10
mitchell m
1 ene 2025
·
Se alojó 10 noches
This is a great motel for the price. It is clean, good restaurants, clean pools. You don’t have to fight for chairs. Our favorite restaurants were the Italian and the Asian. We were hesitant to go to the Asian, but liked it. The beach is wonderful. Very little seaweed. We have been to a number of hotels in Mexico over the last 25 years. This is a good motel and we will be back. Maria by the adults only pool is really helpful. Carlo made it fun with his activities by the pool.
This is a great motel for the price. It is clean, good restaurants, clean pools. You don’t have to fight for chairs. Our favorite restaurants were the Italian and the Asian. We were hesitant to go to the Asian, but liked it. The beach is wonderful. Very little seaweed. We have been to a number of hotels in Mexico over the last 25 years. This is a good motel and we will be back. Maria by the adults only pool is really helpful. Carlo made it fun with his activities by the pool.
6
Rebekah
28 nov 2023
·
Se alojó 6 noches
The grounds of this resort are beautiful. It's a massive property full of tropical jungle and the beach is spectacular. The rooms are dated and the food is average. But the beach makes up for it.
The grounds of this resort are beautiful. It's a massive property full of tropical jungle and the beach is spectacular. The rooms are dated and the food is average. But the beach makes up for it.
8
James
14 feb 2023
·
Se alojó 7 noches
We loved the foliage and stonework for the walking paths on the property. Highly recommend getting a beachfront room in the Adult Select area. The beach had open sand, shade from the many palm trees and plenty of lounge chairs. My husband likes to stay on the beach longer than I do, but I was able to relax on our balcony and still enjoy the beach sights and sounds from the balcony. We were also impressed with the quality of the nightly entertainment. Very happy that we selected this property!
We loved the foliage and stonework for the walking paths on the property. Highly recommend getting a beachfront room in the Adult Select area. The beach had open sand, shade from the many palm trees and plenty of lounge chairs. My husband likes to stay on the beach longer than I do, but I was able to relax on our balcony and still enjoy the beach sights and sounds from the balcony. We were also impressed with the quality of the nightly entertainment. Very happy that we selected this property!
6
Heyab
23 feb 2023
·
Pros: staff is very friendly and helpful, food options, pools, water sports, beach front, spa, 5th Ave close by (definitely visit), and access to other Sandos resorts (closest one is 20mins Sandos caracol) Con: rooms are outdated, beach is full of seaweed, getting reservation for the restaurants is almost impossible (tip: try to make reservation for the remaining of your stay as soon as you check in!), their partner transportation company is seek and go and they are HORRIBLE, better off taking a taxi! the hotel will not take responsibility for the transportation service even though you pay the hotel for the service.
Pros: staff is very friendly and helpful, food options, pools, water sports, beach front, spa, 5th Ave close by (definitely visit), and access to other Sandos resorts (closest one is 20mins Sandos caracol) Con: rooms are outdated, beach is full of seaweed, getting reservation for the restaurants is almost impossible (tip: try to make reservation for the remaining of your stay as soon as you check in!), their partner transportation company is seek and go and they are HORRIBLE, better off taking a taxi! the hotel will not take responsibility for the transportation service even though you pay the hotel for the service.
10
Brook D.
15 ene 2023
·
Se alojó 3 noches
I loved where my room was. Location was central & so close to the water!
I loved where my room was. Location was central & so close to the water!
10
Joseph James Izworski
18 mar 2025
·
Se alojó 9 noches
Great ocean, pool, and overall amenities !
Great ocean, pool, and overall amenities !
10
Vladimir
5 ene 2023
·
Se alojó 19.360 noches
We had a great time there. The property is large and not crowded, very well maintained, beautifully landscaped. We stayed in adults only area. It is very close to beach. Every room has a balcony or a patio. Beach area is not crowded. The family area with kids's waterpark is at the other side of the resort's beach.We did not go to restaurants even though the reservations were available. We were very happy with selection of food in buffet. And for the New year celebration they had a feast there.Perfect! thank you so much to the all hard working people of this resort.
We had a great time there. The property is large and not crowded, very well maintained, beautifully landscaped. We stayed in adults only area. It is very close to beach. Every room has a balcony or a patio. Beach area is not crowded. The family area with kids's waterpark is at the other side of the resort's beach.We did not go to restaurants even though the reservations were available. We were very happy with selection of food in buffet. And for the New year celebration they had a feast there.Perfect! thank you so much to the all hard working people of this resort.
10
Angel Contreras
11 abr 2023
·
El hotel es grande para dar paseos y tiene muchos restaurantes pero lo mejor es su playa es HERMOSA, además de tener una excelente atención al cliente
El hotel es grande para dar paseos y tiene muchos restaurantes pero lo mejor es su playa es HERMOSA, además de tener una excelente atención al cliente
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
La calidad de la comida varía de excelente a mediocre según el lugar, y el alcohol puede saber aguado; los restaurantes italiano y mexicano reciben elogios, mientras que otros decepcionan. Una queja recurrente es la dificultad para conseguir reservas en los restaurantes sin reservar con días de antelación, y varias reseñas mencionan el cierre temporal de un buffet y informes de enfermedades.
Reseñas de huéspedes relacionadas
2
Joseph
27 feb 2025
·
Se alojó 7 noches
We were very excited to go to an all-inclusive resort in Mexico with a great location. we arrived and day one looked promising, but then very quickly crashed to a unexpected catastrophe. 3 people got sick night 2 and was bed written for days, and that was just the start. we then proceeded to go to dinner but needed reservations everywhere besides the buffet which was awful. next say we had no water at all for (2) full days, then buffet was closed down and everything was very unpleasant. No waiters by the pool & long lines everywhere. We have been to multiple resorts and never had a bad Experience until now, although this one was a nightmare other than the beach and the staff which were amazing from day to day! They didn't comp us anything for the inconvenience and will not be going back to this resort EVER!!!
We were very excited to go to an all-inclusive resort in Mexico with a great location. we arrived and day one looked promising, but then very quickly crashed to a unexpected catastrophe. 3 people got sick night 2 and was bed written for days, and that was just the start. we then proceeded to go to dinner but needed reservations everywhere besides the buffet which was awful. next say we had no water at all for (2) full days, then buffet was closed down and everything was very unpleasant. No waiters by the pool & long lines everywhere. We have been to multiple resorts and never had a bad Experience until now, although this one was a nightmare other than the beach and the staff which were amazing from day to day! They didn't comp us anything for the inconvenience and will not be going back to this resort EVER!!!
10
James
27 mar 2025
·
Se alojó 7 noches
I love Sandos Playacar. This was our second trip here and both times have been great. The food is fantastic, the staff is cheerful and helpful. Everything was perfect. The level of effort and care the staff put into the reslrt is genuinely astonishing. 10/10.
I love Sandos Playacar. This was our second trip here and both times have been great. The food is fantastic, the staff is cheerful and helpful. Everything was perfect. The level of effort and care the staff put into the reslrt is genuinely astonishing. 10/10.
8
Marion
15 feb 2025
·
Se alojó 8 noches
Stayed in one of the adult buildings, that over looked the family section of the beach so while the ocean view was wonderful, afternoons were noisey due to the activities and music on the beach. We spent time at the adult only pool which was very nice. Activities started around noon, some fun games and some wilder pool parties. Definitely a rowdier scene than we expected from an adult only section. Down the far end of the adult beach area you could get away from the music and microphones to hear the waves. The a la cart Italian and Mexican restaurants were fabulous. The steakhouse was awful, sorry to say. Breakfast at the Beach Snack was adults only and so lovely - thank you Samuel for the good care there. Same location was really nice for lunch by the big main pool - open air with big ceiling fans and a reasonable selection of food items. We avoided the main buffet as I got food poisoning there on our third day. We did eat there for some dinners, and while the selection of food is insanely huge, we can’t report that it was very GOOD. I wonder about how much food wastage there is? I wish they had focused on 3-4 themed sections each night, and produce quality meals. I see that they are making an effort to cater to any and all tastes but it’s just too much!! The rooms are simple and comfortable. Beds wonderful - great sleeps. Bar staff cheerful and attentive. The resort is amazingly maintained, with natural gardens. Pools clean. Beach swimmable and lovely.
Stayed in one of the adult buildings, that over looked the family section of the beach so while the ocean view was wonderful, afternoons were noisey due to the activities and music on the beach. We spent time at the adult only pool which was very nice. Activities started around noon, some fun games and some wilder pool parties. Definitely a rowdier scene than we expected from an adult only section. Down the far end of the adult beach area you could get away from the music and microphones to hear the waves. The a la cart Italian and Mexican restaurants were fabulous. The steakhouse was awful, sorry to say. Breakfast at the Beach Snack was adults only and so lovely - thank you Samuel for the good care there. Same location was really nice for lunch by the big main pool - open air with big ceiling fans and a reasonable selection of food items. We avoided the main buffet as I got food poisoning there on our third day. We did eat there for some dinners, and while the selection of food is insanely huge, we can’t report that it was very GOOD. I wonder about how much food wastage there is? I wish they had focused on 3-4 themed sections each night, and produce quality meals. I see that they are making an effort to cater to any and all tastes but it’s just too much!! The rooms are simple and comfortable. Beds wonderful - great sleeps. Bar staff cheerful and attentive. The resort is amazingly maintained, with natural gardens. Pools clean. Beach swimmable and lovely.
8
Tamara
14 nov 2025
·
Se alojó 7 noches
Staff was helpful and nice, food was excellent
Staff was helpful and nice, food was excellent
8
Fabian
3 jul 2024
·
Se alojó 2 noches
Very clean, friendly staff, huge buffet and great food. Beach area super nice. Only thing I wouldn’t give 5 stars is because the pool close very early and theres no bar/bar waitress around after 6pm in the pool and beach area. Which makes the area very boring. Also keep in mind in the summer (busy season) the restaurants are all reserved 3/4 days ahead. So if you don’t reserve them your only option would be the buffet (great food).
Very clean, friendly staff, huge buffet and great food. Beach area super nice. Only thing I wouldn’t give 5 stars is because the pool close very early and theres no bar/bar waitress around after 6pm in the pool and beach area. Which makes the area very boring. Also keep in mind in the summer (busy season) the restaurants are all reserved 3/4 days ahead. So if you don’t reserve them your only option would be the buffet (great food).
6
Anas
30 oct 2025
·
Se alojó 3 noches
The room has smell there’s no reservation available in the restaurants and u have to book it 2 days a head to find a reservation
The room has smell there’s no reservation available in the restaurants and u have to book it 2 days a head to find a reservation
6
Anna Lee
23 oct 2023
·
Se alojó 7 noches
It was hard to get into the restaurants. It took us three nights to even be able to get a reservation.
It was hard to get into the restaurants. It took us three nights to even be able to get a reservation.
2
John Robert
20 feb 2025
·
Se alojó 8 noches
Love the beach and gardens around the property. Disappointed that top shelf alcohol is not top shelf! They don't provide bottled water. Family pool washroom had no toilet seat in men’s wash room. We had to walk about10 min to reserve a volley ball for pool and could omly have it for one hour. Reservations for several restaurants were not available. Food was a hit or a miss! The hotel store is very high priced and you can walk out the resort to a market for the same items. Evening shows targeted at children don't start until 9:00 pm. Not much pool side entertainment. Many resorts offer dance lessons, language lessons etc. not Sandos! The beach bbq was a hit and family section pool had better service than the adult only. the adult only pool only had one bartender and every drink you were waiting in line. The spa now charges for hydro therapy pool which is just a sauna and jetted water. The rooms are outdated and a/c barely works. Patio doors are a challenge to open and no screens. housekeepers were terrific and accommodating!
Love the beach and gardens around the property. Disappointed that top shelf alcohol is not top shelf! They don't provide bottled water. Family pool washroom had no toilet seat in men’s wash room. We had to walk about10 min to reserve a volley ball for pool and could omly have it for one hour. Reservations for several restaurants were not available. Food was a hit or a miss! The hotel store is very high priced and you can walk out the resort to a market for the same items. Evening shows targeted at children don't start until 9:00 pm. Not much pool side entertainment. Many resorts offer dance lessons, language lessons etc. not Sandos! The beach bbq was a hit and family section pool had better service than the adult only. the adult only pool only had one bartender and every drink you were waiting in line. The spa now charges for hydro therapy pool which is just a sauna and jetted water. The rooms are outdated and a/c barely works. Patio doors are a challenge to open and no screens. housekeepers were terrific and accommodating!
2
Lori
28 feb 2025
·
Se alojó 10 noches
Over 400 people got food poisoning including us the first day.We were very sick!Didn’t feel good the whole time.Didn’t have hot water till the day before we left.Didn’t have Any water for 2 days! The buffet was closed for 4 days.We ate saltines a lot because we were afraid to eat anywhere.Very disappointed!!!!Saved up money to go on this vacation and barely ate or drank anything the whole time. We feel that we should get our money back!!
Over 400 people got food poisoning including us the first day.We were very sick!Didn’t feel good the whole time.Didn’t have hot water till the day before we left.Didn’t have Any water for 2 days! The buffet was closed for 4 days.We ate saltines a lot because we were afraid to eat anywhere.Very disappointed!!!!Saved up money to go on this vacation and barely ate or drank anything the whole time. We feel that we should get our money back!!
4
michael
9 sept 2024
·
Se alojó 7 noches
So you have to make reservations to all the restaurants except the buffet which wouldn’t be an issue but there was no opening to any of the restaurants even though you go and see 15 plus tables open . You have to call a manger or guest service in order to get on the reservation I even tried to reserve a day ahead and no opening
So you have to make reservations to all the restaurants except the buffet which wouldn’t be an issue but there was no opening to any of the restaurants even though you go and see 15 plus tables open . You have to call a manger or guest service in order to get on the reservation I even tried to reserve a day ahead and no opening
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
8
Mariana
7 abr 2026
·
Se alojó 5 noches
MUY LINDA LA PLAYA, PERO DEBERIAN MEJOR LOS SERVICIOS DE CENA EN LOS RESTAURANTES TEMÁTICOS, FUERON MUY MALOS. MUY SUPERIOR EL BUFFET
MUY LINDA LA PLAYA, PERO DEBERIAN MEJOR LOS SERVICIOS DE CENA EN LOS RESTAURANTES TEMÁTICOS, FUERON MUY MALOS. MUY SUPERIOR EL BUFFET
8
Hector Ivan
19 ene 2026
·
Se alojó 3 noches
Nos encantaron las instalaciones, sobre todo la habitación y la zona de playa, además la atención en general. Destaco mucho el servicio del equipo de Guest Experience, en especial de Zyanya quien nos ayudó en todo lo que necesitamos y siempre estuvo al pendiente.
Nos encantaron las instalaciones, sobre todo la habitación y la zona de playa, además la atención en general. Destaco mucho el servicio del equipo de Guest Experience, en especial de Zyanya quien nos ayudó en todo lo que necesitamos y siempre estuvo al pendiente.
8
Salvador
19 mar 2025
·
Se alojó 6 noches
Segunda ves ke la visito , y ha cambiado un poco, no me parece correcto ke cobren por usar el sauna teniendo todo incluido entiendo ke hay huéspedes ke son privilegiados al tener la membresía, otra de las cosas las reservaciones a los restaurantes ya ke tratas de hacer una reservación y generalmente no tienen lugares incluso tratando de reservar con dos días de anticipación, hace 5 años ke fui por primera vez y todo trabajaba mucho mejor, aun así volvería otras veses
Segunda ves ke la visito , y ha cambiado un poco, no me parece correcto ke cobren por usar el sauna teniendo todo incluido entiendo ke hay huéspedes ke son privilegiados al tener la membresía, otra de las cosas las reservaciones a los restaurantes ya ke tratas de hacer una reservación y generalmente no tienen lugares incluso tratando de reservar con dos días de anticipación, hace 5 años ke fui por primera vez y todo trabajaba mucho mejor, aun así volvería otras veses
10
Blanca
7 sept 2024
·
Se alojó 5 noches
Muy rica comida y muy agradable ambiente la gente muy amable y el servicio atento
Muy rica comida y muy agradable ambiente la gente muy amable y el servicio atento
6
Juan Jose Sanchez
8 jul 2024
·
Se alojó 4 noches
Las personas que atienden en actividades , restaurantes, toallas bares de mala cara y mal trato excepto los de recepción excelente trato
Las personas que atienden en actividades , restaurantes, toallas bares de mala cara y mal trato excepto los de recepción excelente trato
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:30
Antes de la(s) 12:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-08: 170.9081749841614USD
- 2026-10-09: 169.9594263182068USD
- 2026-10-10: 180.9045554930115USD
- 2026-10-11: 170.9081749841614USD
- 2026-10-12: 180.71211047052003USD
- 2026-10-13: 171.01316828790286USD
- 2026-10-14: 170.72479966140747USD
- 2026-10-15: 170.72479966140747USD
- 2026-10-16: 180.9045554930115USD
- 2026-10-17: 170.9081749841614USD
- 2026-10-18: 170.89020638882448USD
- 2026-10-19: 170.9081749841614USD
- 2026-10-20: 171.01316828790286USD
- 2026-10-21: 198.1623152480469USD
- 2026-10-22: 192.90021551971438USD
- 2026-10-23: 203.89622724728395USD
- 2026-10-24: 203.89622724728395USD
- 2026-10-25: 210.46986363107303USD
- 2026-10-26: 192.90021551971438USD
- 2026-10-27: 210.46986363107303USD
- 2026-10-28: 210.46986363107303USD
- 2026-10-29: 192.90021551971438USD
- 2026-10-30: 192.90021551971438USD
- 2026-10-31: 192.90021551971438USD
- 2026-11-01: 250.91203052990724USD
- 2026-11-02: 226.88791608197025USD
- 2026-11-03: 250.91203052990724USD
- 2026-11-04: 250.91203052990724USD
- 2026-11-05: 226.88791608197025USD
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: 253.87814687194827USD
- 2026-11-09: 280.51491557836914USD
- 2026-11-10: 227.025413413208USD
- 2026-11-11: 280.51491557836914USD
- 2026-11-12: 250.91203052990724USD
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: NO DATA
- 2026-11-17: NO DATA
- 2026-11-18: NO DATA
- 2026-11-19: NO DATA
- 2026-11-20: NO DATA
- 2026-11-21: NO DATA
- 2026-11-22: NO DATA
- 2026-11-23: NO DATA
- 2026-11-24: NO DATA
- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: NO DATA
- 2026-11-28: NO DATA
- 2026-11-29: 211.89334531869508USD
- 2026-11-30: 233.9621623143616USD
- 2026-12-01: 250.91203052990724USD
- 2026-12-02: 250.91203052990724USD
- 2026-12-03: 250.91203052990724USD
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: NO DATA
- 2026-12-07: NO DATA
- 2026-12-08: NO DATA
Este alojamiento proporciona un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Los huéspedes deberán proporcionar al alojamiento los datos de su llegada a través de la información de contacto que figura en la confirmación de la reserva. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
Se te pedirá que pagues el siguiente depósito totalmente reembolsable.
Se cobrará un depósito por daños de MXN 5000 antes del check-in.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de monóxido de carbono, extintor y detector de humo.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- La cena de gala de Nochevieja tiene un coste adicional que se incluye en el precio total mostrado para estancias del día 31 de diciembre.
- No se aceptan huéspedes de menos de 18 años en este alojamiento sólo para adultos.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Transporte al aeropuerto: 2100 MXN por persona solo ida
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Mostrador turístico
Servicio de tintorería
Servicios
Mostrador turístico
Servicio de tintorería
Cambio de divisas
Caja fuerte
Cajero automático
Consigna de equipajes
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Playa privada
Jardín
Campo de golf (cercano)
Playa (cercana)
Billares
Piscina al aire libre
Música en directo
Evening Entertainment
Ping pong
Terraza
Fitness Center (nearby)
General
Restaurante
Habitaciones para no fumadores
Sauna
Servicio de masajes
Solárium
Spa y centro de bienestar
Barbería/Salón de belleza
Solo para adultos
Beach Sun Loungers
Snack Bar/Deli
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito