Name: Candlewood Suites - Tulsa Hills - Jenks by IHG
Address: 219 S. Gateway Place W, Jenks, Oklahoma, United States of America, Jenks, Oklahoma, US
Price range: $115–$271 per night
Rating: 9.07

What guests think

At Candlewood Suites - Tulsa Hills - Jenks by IHG, travelers praise very clean, generally quiet rooms with comfortable beds and in-room kitchens, while recurring complaints focus on a steep $300 incidental hold and occasional elevator outages affecting convenience.

Guests like the convenient location near Riverwalk dining, nearby outlets, and highway access. Service is often friendly, though several reviews cite rude interactions and slow resolution of billing concerns. Facilities draw mixed feedback, with a praised rooftop bar and pool but inconsistent availability; some rooms also show maintenance and bathroom design issues. Best for travelers prioritizing space and convenience over full-service perks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: guests praise the rooftop bar/restaurant when open and some enjoyed the pool, but others found the bar closed and noted recurring elevator outages. A few also reported the pool being unavailable during stays.

Related guest reviews

10

Angela

May 21, 2025

·

Stayed 1 night

Beautiful hotel and rooms!!! Only complaint is elevator not working but I generally take stairs anyway so not really an issue except for luggage.

8

Terry

Jul 18, 2023

·

Stayed 2 nights

A good stay but elevator was broken when we were checking out. Our room was on the third floor and we are older folks so it was a struggle getting our luggage down the stairs. Everything else about our stay was excellent.

10

Charmaine

Jun 4, 2023

·

Stayed 3 nights

The bed seemed to be worn out already. We have stayed here 3 times in the last year and this is the first time the bed was "lumpy". Also, the rooftop restaurant and bar is still not open. It needs to be open to enjoy this summer.

10

Gina

Aug 7, 2024

·

Stayed 1 night

What an amazing hotel. Clean, affordable, friendly staff, great pool, comfy beds, nice bathroom…and I could go on and on! If you have opportunity to stay her, choose it!

6

Teresa

Jul 5, 2023

·

Stayed 2 nights

Check in was wonderful next day elevator went out only stairs to get to 3rd floor room attendant on duty wouldn’t even give his name or the managers name was very rude I have asthma n can’t go up 3 flights of stairs

8

Amy

Aug 17, 2025

·

Stayed 1 night

The beds are amazing and the flat bread at tge roof top bar was very good!

10

Amber

Jan 7, 2025

·

Stayed 1 night

Very clean. Great staff and the rooftop bar/restaurant was stellar.

10

Michelle

Aug 26, 2023

·

Stayed 1 night

The pool was open and the area was clean.

10

Katelynn

Apr 18, 2025

·

Stayed 1 night

The property was immaculate, making our stay both comfortable and enjoyable. It was a bonus that there’s a rooftop bar and grill on the premises. Would definitely stay again!

8

Lawrence

May 19, 2024

·

Stayed 2 nights

New place. Very nice. However it advertises a pool, but it was not opened yet which was very disappointing for our grandchild. If we’d known it wasn’t available we would have booked somewhere else. One site did say it was seasonal but no dates given.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews highlight very clean rooms and common areas, with several calling the property immaculate. A smaller number report housekeeping misses such as dirty showers, unvacuumed carpet, or bugs.

Related guest reviews

10

Elaine

Aug 6, 2023

·

Stayed 1 night

Loved it all! Friendly staff, spotlessly clean, comfy bed, and super quiet.

10

Traci

Jan 14, 2024

·

Stayed 1 night

Nice clean Hotel with friendly service. Loved having the kitchen amenities. Would definitely stay there again if in the area.

10

Meghan

Apr 14, 2024

·

Stayed 1 night

New hotel that was very clean

10

Tyler

Sep 28, 2025

·

Stayed 2 nights

It was the cleanest hotel. I’ve stayed in a long time. Also the most comfortable bed. The staff was friendly and suggested without asking the restaurant as well as other things in the surrounding area. I really appreciated that I will definitely stay here again.

10

Wade

Mar 17, 2024

·

Stayed 1 night

Easy property to get to. Very clean, comfortable and new!

10

Rebecca

Mar 16, 2025

·

Stayed 1 night

Rooms are consistently clean and comfortable!

4

Teresa

Dec 24, 2024

·

Stayed 1 night

When we arrived, we noticed that there were only two cars in the lot. This is a newer hotel but you wouldn’t know it. The gentleman at the desk informed us he would hold our card for $300 despite that being 3x the amount we paid for the room. He stated they do it because we booked through a third party site otherwise it would have been $75. The room was not filthy but it definitely wasn’t clean either for being a newer hotel. I am including pictures of bugs in the bathroom, dirty walls and the tile floor was very dirty. I dripped some water on the tile and went to clean it up with a paper towel and the towel was black with dirt. We had hoped to stay here again next week on our way back through town due to its pet friendly status but will definitely not be staying here again.

4

Elizabeth

Jul 27, 2025

·

Stayed 3 nights

Our carpet hadn't been vaccumed (food crumbs & trash), we called the desk & were told they would handle it immediately. It never happened. We cLled nack rhey next morning & got the run around. They would not replace our towels until we brought then the "dirty ones" , the restaurant hours are inconvenient & they don't serve breakfast. Not worth the $140 a night.

10

Katelynn

Apr 18, 2025

·

Stayed 1 night

The property was immaculate, making our stay both comfortable and enjoyable. It was a bonus that there’s a rooftop bar and grill on the premises. Would definitely stay again!

10

John

Aug 2, 2024

·

Stayed 1 night

Very nice, new property. Staff was very helpful and accommodating. The room was spacious and clean.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are appreciated for comfortable beds, spacious layouts, and in-room kitchens/kitchenettes suited to longer stays. Some guests encountered issues like smaller-than-expected rooms, malfunctioning cooktops, bathroom door drag, and showers that allow water to pool.

Related guest reviews

10

Nancy

Apr 1, 2024

·

Stayed 5 nights

Every room has a full kitchen including full size refrigerator, 2 burner smooth top cooking, microwave wave, dishes, pots & pans, sink, coffee maker and large storage cabinets for food. The room was supreme in all ways.

8

Marilyn

Oct 11, 2023

·

Stayed 6 nights

Bed very comfortable. Maid service excellent. Had a king suite. Thought we would use cook top, didn’t work. Was still not working by end of a week-long stay. No compensation offered. Just’ Sorry about that’ Otherwise marvelous.

10

Cory

Dec 29, 2024

·

Stayed 1 night

Great location and clean. Room size perfect and bed was comfy.

8

Sheila

May 8, 2024

·

Stayed 3 nights

The bathroom door always drags on the floor tile after a little past half closed, we had to pull hard to close or push hard to open the door.

10

Laura

Sep 13, 2024

·

Stayed 1 night

Nice large room with kitchen facilities. Comfortable bed & roomy shower.

6

Matheau

Nov 21, 2024

·

Stayed 2 nights

In a wheelchair in an accessible room. To start a person in a wheelchair cannot open the room door on their own due to the weight of the door & no assistance built in. Roll in shower is not properly sloped causing water to pool outside of shower and restroom. This is a major slip hazard for a solo ADA guest. Took almost 45min to get housekeeping to clean up water.

8

Steve

Feb 27, 2024

·

Stayed 1 night

All good, comfortable beds. Great kitchen area. Only think missing was sofa/extra seating.

6

Steven

May 21, 2023

·

Stayed 1 night

The hotel itself was nice and cozy, but there were 2 major issues. First, when we checked in, we were charged the full price of the room, even though we had already paid in full on hotels.com. We were told that it was hotels.com's issue that the hotel had not been paid by the company and that I would need to take it up with hotels.com. Secondly, the shower flooded the entire bathroom. It was very poorly designed because there was no ledge to keep the water in the shower. Apparently, it caused a leak because our stay was interrupted when we got a knock on the door from staff who wanted to come in and take a look. I had just gotten out of the shower and was naked when they knocked. It was very uncomfortable. Otherwise the stay was ok. The hotel has potential, but they're still got a lot of work to do to get things right.

10

Rachel

May 5, 2024

·

Stayed 2 nights

We were really impressed with the room and the comfort of the beds! Loved having a dresser just outside the bathroom with a place to hang your clothes

8

Michelle

Aug 12, 2025

·

Stayed 1 night

Bed comfort

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Service

Service is frequently described as friendly and helpful. However, multiple reviews cite rude interactions, poor communication, and slow or unresolved billing/deposit concerns.

Related guest reviews

4

Wanda

Jul 8, 2023

·

Stayed 9 nights

Location was good. Communication with staff and assistance was lacking. Notified staff 4 separate times about incorrect charges applied to account. Have yet to resolve. Was informed that today being a weekend would not be able to speak with manager. Poor customer service.

10

Tyler

Sep 28, 2025

·

Stayed 2 nights

It was the cleanest hotel. I’ve stayed in a long time. Also the most comfortable bed. The staff was friendly and suggested without asking the restaurant as well as other things in the surrounding area. I really appreciated that I will definitely stay here again.

6

Rodney

Nov 7, 2024

·

Stayed 1 night

Staff not very friendly or helpful.

6

Teresa

Jul 5, 2023

·

Stayed 2 nights

Check in was wonderful next day elevator went out only stairs to get to 3rd floor room attendant on duty wouldn’t even give his name or the managers name was very rude I have asthma n can’t go up 3 flights of stairs

10

Micah

Apr 20, 2024

·

Stayed 1 night

Property was nice and fresh. Close to where we needed to be. The nighttime clerk was not friendly nor worried about me buying a drink and candy bar. He never looked up from his laptop while sitting to the side, nor get up and charge it to my room. Not sure if he did.

10

Leslie

Oct 14, 2024

·

Stayed 1 night

Very friendly staff. Beautiful room.

2

Adrianne

Aug 29, 2025

·

Stayed 1 night

Never stay at this hotel. They told me my deposit would be back within 24-72 hours and its been niw over 96 hours (4 days) with no deposit. No damage to the room (even the hotel said there was no incidentals). It also looked like poop smudged in the shower. The check in attendent was rude. The space is definitely smaller thannother Candlewoods too. Would not recommend.

10

Nancy

Sep 22, 2024

·

Stayed 1 night

The staff was friendly and the room and entire property was super!!

10

Jeremiah

Jun 10, 2024

·

Stayed 1 night

Justin at front desk took great care of me

10

John

Aug 2, 2024

·

Stayed 1 night

Very nice, new property. Staff was very helpful and accommodating. The room was spacious and clean.

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AI-generated summary based on recent guest reviews

Location

Location is convenient for Riverwalk dining, the outlets, and highway access. Several guests also note it works well for a quiet stay, though restaurants are not always within easy walking distance.

Related guest reviews

10

Jeffrey

Nov 30, 2024

·

Stayed 2 nights

Quick freeway access

10

Starla

May 6, 2024

·

Stayed 2 nights

Great location, clean

10

Michael

Feb 25, 2024

·

Stayed 1 night

Location is close to restaurants ut not walking distance

10

Cory

Dec 29, 2024

·

Stayed 1 night

Great location and clean. Room size perfect and bed was comfy.

10

Wade

Mar 17, 2024

·

Stayed 1 night

Easy property to get to. Very clean, comfortable and new!

10

Ronnie

Jun 22, 2023

·

Stayed 3 nights

Stayed here before. It's always kept clean and it is very quiet.

10

Marisela

May 11, 2025

·

Stayed 2 nights

This was my 3rd stay at Candlewood Suites. It’s convenient to the restaurants at Riverwalk and shopping at Premium Outlets

10

Micah

Apr 20, 2024

·

Stayed 1 night

Property was nice and fresh. Close to where we needed to be. The nighttime clerk was not friendly nor worried about me buying a drink and candy bar. He never looked up from his laptop while sitting to the side, nor get up and charge it to my room. Not sure if he did.

10

Julie

Nov 5, 2024

·

Stayed 1 night

Very convenient to the highway and surrounding area, but still offset enough to be quiet.

8

rossel

Aug 1, 2023

·

Stayed 1 night

Very clean and easy access

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AI-generated summary based on recent guest reviews

Dining

On-site dining is limited: no complimentary breakfast and restaurant hours can be inconvenient. The rooftop bar receives praise for food when open, but its availability has been inconsistent.

Related guest reviews

10

Charmaine

Jun 4, 2023

·

Stayed 3 nights

The bed seemed to be worn out already. We have stayed here 3 times in the last year and this is the first time the bed was "lumpy". Also, the rooftop restaurant and bar is still not open. It needs to be open to enjoy this summer.

10

Phil

Jul 28, 2023

·

Stayed 5 nights

My only complaint was no cont breakfast and only one elevator also the pation wall when you get out of elevator other than that it was great

8

Amy

Aug 17, 2025

·

Stayed 1 night

The beds are amazing and the flat bread at tge roof top bar was very good!

10

Amber

Jan 7, 2025

·

Stayed 1 night

Very clean. Great staff and the rooftop bar/restaurant was stellar.

4

Elizabeth

Jul 27, 2025

·

Stayed 3 nights

Our carpet hadn't been vaccumed (food crumbs & trash), we called the desk & were told they would handle it immediately. It never happened. We cLled nack rhey next morning & got the run around. They would not replace our towels until we brought then the "dirty ones" , the restaurant hours are inconvenient & they don't serve breakfast. Not worth the $140 a night.

10

Katelynn

Apr 18, 2025

·

Stayed 1 night

The property was immaculate, making our stay both comfortable and enjoyable. It was a bonus that there’s a rooftop bar and grill on the premises. Would definitely stay again!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $138	16 $148	17 $133	18 $132	19 $132
20 $115	21 $126	22 $126	23 $140	24 $131	25 $131	26 $122
27 $115	28 $141	29 $141	30 $141

Su	Mo	Tu	We	Th	Fr	Sa
				1 $131	2 $166	3 $145
4 $121	5 $133	6 $136	7 $133	8 $133	9 $133	10 $115
11 $115	12 $136	13 $133	14 $126	15 $126	16 $126	17 $126
18 $126	19 $141	20 $141	21 $131	22 $141	23 $242	24 $271
25 $141	26 $133	27 $126	28 $141	29 $118	30 $141	31 $133

Select dates to see prices and availability

About this property

Location

Room options

Studio, 1 King Bed, Accessible (Communications)

Studio Suite

Studio Suite, 1 King Bed, Roll-In Shower (Mobility)

Suite, 1 Bedroom, Accessible Bathtub (Mobility)

Studio Suite, 2 Queen Beds

Suite, 1 Bedroom

Studio Suite, 2 Queen Beds, Accessible (Communications)

Studio Suite, 1 King Bed

Studio Suite, 2 Queen Beds, Roll-In Shower (Mobility)

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Candlewood Suites - Tulsa Hills - Jenks by IHG

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Prices for upcoming dates