Name: VR Queen Street Hotel & Suites
Address: 401 Queen Street, Auckland, Région d'Auckland, NZ
Price range: 40 $US–256 $US per night
Rating: 7.9

Ce qu'en disent des voyageurs

Au VR Queen Street Hotel & Suites, les voyageurs apprécient les chambres offrant un bon rapport qualité-prix, dotées de cuisines et bénéficiant d'un personnel agréable. Cependant, les commentaires soulignent également des problèmes récurrents avec la climatisation, les performances du Wi-Fi, un nombre limité de places de stationnement payantes et un niveau de propreté parfois incohérent.

Les chambres sont souvent spacieuses et bien équipées, mais plusieurs clients notent des lits 'king' constitués de deux lits simples, des niveaux de bruit variables, des problèmes de climatisation ou de ventilation, un Wi-Fi lent ou limité, ainsi que certains équipements datés ou usés. L'établissement est situé à distance de marche de K Road et du front de mer, avec des bus à proximité, bien que la montée soit raide et incite certains à utiliser les transports en commun. Quelques personnes ont trouvé le quartier peu accueillant la nuit. Le petit-déjeuner sur place et le restaurant reçoivent des avis mitigés : un bon rapport qualité-prix pour certains, des options chaudes répétitives ou de qualité inférieure pour d'autres. Attendez-vous à un hébergement pratique en ville, avec des compromis.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le parking sur place est limité, payant et nécessite souvent une réservation préalable ; plusieurs clients ont préféré utiliser un parking public à proximité. Des clients ont signalé que les installations de blanchisserie étaient mal entretenues.

Avis de voyageur à ce sujet

8

Neil

9 août 2024

·

A séjourné 1 nuit

Great location; car park full so had to park outside; smell on 3rd floor corridor ? from cleaning products. Maybe consider different product.

4

Carl

19 juin 2023

·

A séjourné 9 nuits

This hotel requires major refurbishment. The rooms are tired and in some areas unsanitary. I had two quite troubling problems whilst there. Firstly, the AC broke in my room a few days into my stay. After a day of waiting for an engineer I was offered a new room - fair enough. But in the meantime I’d endured temperatures above 24*C in the middle of winter. This is because the rooms have no windows, so loss of AC means loss of airflow. The second main issue came about when I went to wash my clothes. All of the washers were full of towels and/or water, some resembling wells rather than washing machines. The dryers were full of wet towels. The laundry room is in the corner of the car park/ basement, the machines are rusty and instead I took the bus the next day to find a decent self service laundrette. Not ideal having to take half a day out on a long trip when all I needed was to do some washing. Positives: there aren’t many, but the staff are reasonably welcoming and helpful. They didn’t charge any deposit etc to my card. The location is pretty good at the top of Queen St - the hill takes a bit of getting used to.

10

Alfredo

16 août 2025

·

A séjourné 1 nuit

Parking already full when we arrived

10

Khoury

21 août 2025

·

A séjourné 1 nuit

We stayed for only one night, but everything was clean and the staff was nice. The parking garage is a little challenging to get into/out of, but not a problem, and it was quite secure. Good food nearby.

8

Lauren

19 avr. 2025

·

A séjourné 1 nuit

Great location and easy accessible parking. Though we did go on Monday and Tuesday so would obviously get busier. Not a great shower. But overall good hotel.

6

GI-SEONG

31 janv. 2023

·

A séjourné 1 nuit

Blackfast was very good. No parking area itself,therfore park beside road with pay. But sunday is free.

6

stephen

22 sept. 2024

·

A séjourné 1 nuit

Bit disappointing that the 'free' wifi was only 10mb, also parking was full even though I messaged more than 24hrs before to arrange (no reply) Good spacious room with 2 seperate breeding with was good.

2

Kevin

25 avr. 2023

·

A séjourné 2 nuits

Dirty room with other guests items under the bed, poor overall condition of hotel room and elevators, bathroom faucet and vanity falling apart, furniture rickety and aged, laundry facilities poorly maintained and not all machines working. I would not recommend this hotel and have no idea how it got an 8 rating on Expedia!

10

Nilesh

18 août 2024

·

A séjourné 1 nuit

Lack of parking at the site but paid parking available across the road. Facilities and room was great.

6

Adam

2 oct. 2025

·

A séjourné 1 nuit

Place was nice enough. Unfortunately wasn't aware i neededyo book parking in advance

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

De nombreux clients ont trouvé les chambres propres, mais des avis font également état d'un ménage oublié, de meubles tachés, de parasites (puces/punaises de lit), de moisissures et d'odeurs occasionnelles. Les normes semblent incohérentes d'une chambre à l'autre et d'un séjour à l'autre.

Avis de voyageur à ce sujet

2

Kingi

13 janv. 2025

·

A séjourné 1 nuit

Room had fleas, staff were rubbish It's cheap for a reason

4

Kwok Fai

1 mai 2025

·

A séjourné 4 nuits

The staff are nice, friendly and helpful, but it was a pity that there were fleas in my room. I got a lot of bites until I asked them to change the bedding and clean the carpet for me on th the 4th day.

10

Don

23 févr. 2026

·

A séjourné 10 nuits

Clean room and kitchenette.

2

Benjamin

19 mai 2024

·

A séjourné 3 nuits

It wasn’t cleaned at all. There was poop on the seat. Stains on the pillows and bedding. Tables weren’t wiped down. Mold or something near the bathroom. All of it was gross

4

Natalie

16 juil. 2023

·

A séjourné 2 nuits

The bathroom had a lot of mold and generally felt dirty. I didn't like that they demanded a photo copy of my identification as this is against the law. The beds were comfortably however there was a bad smell in the room that never left and a lot of dust behind the cabinet. We wont be staying there again.

6

Deborah

15 sept. 2025

·

A séjourné 1 nuit

Room was more than adequate but around stove area was greasy and there were grains of cooked rice around the stove (i did not use) also top of plug in bathroom very dusty.

8

Stevie

20 oct. 2024

·

A séjourné 5 nuits

The room i stayed in had bed bugs but otherwise everything was wonderful. Staff are very friendly and polite

6

Antoinette

15 déc. 2022

·

A séjourné 1 nuit

Friendly staff, but the Hotel needs a clean up and maybe new linen, curtains, etc, our bedding was ripped at the end and curtains and chairs stained. Also the bathroom was not the cleanest Ive seen. Our room had no air-conditioning and we moved to a different room, was very hot and muggy.

10

James

8 janv. 2026

·

A séjourné 3 nuits

Spotless

6

AMAN

29 janv. 2024

·

A séjourné 3 nuits

The room was not clean, there where stains on the curtains and stains on the chairs. The room overall was worn out with freying carpet. The phone did not work and when I reported this I was told it's a weekend so they can't do anything about it, so I was not able to contact room service from my room and had to go down to reception when I needed anything, very frustrating. When I pulled the curtains to close them there were a pair of socks stuck in the corner (they did not belong to me) so the room had obviously not been vacuumed or sufficiently cleaned. The walls are thin and there was alot of noise. I could hear everything happening outside and in the hallway especially room service knocking multiple times on everyones door in the morning yelling room service. The bed sheets, pillows and towels were clean which gave me a bit of relief and got me through the 3 night stay. If I was with my family I would have checked out immediately and stayed in a different hotel. As it was me on my own I made it work. When my room was "cleaned" they only replaced the towels, cleared the rubbish bins and pulled the sheets up, they didn't make the bed and didn't replace the tea, sugar or coffee. The bed was also two single beds pushed together made to look like a large king bed.it was very uncomfortable as you can feel the join of the beds as you move towards the middle of the bed. For someone who has stayed in a number of hotels this stay was very underwhelming. I would not go back.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont souvent spacieuses et disposent de cuisines, mais les inconvénients récurrents incluent des lits 'king' constitués de deux lits simples, des problèmes de climatisation/ventilation, un Wi-Fi lent ou limité, des niveaux de bruit variables et certains équipements datés ou usés.

Avis de voyageur à ce sujet

8

Nicolas

22 déc. 2022

·

A séjourné 19 347 nuits

The venue mentioned free WiFi, but not that there was a daily cap on bandwidth. Apart from that, everything was fine.

6

Akesh

17 mars 2024

·

A séjourné 2 nuits

There was a constant noise from a ?ventilator shaft or might be a heat pump unit that was very disturbing.

6

Aween

1 déc. 2024

·

A séjourné 2 nuits

I was disappointed by the beds, they were supose to be double bed, but it was just two single beds stuck together and was very uncomfortable. The spec was much smaller than expected. The shower was disappointing as well, the shower head was very outdated.

6

Cade

20 déc. 2022

·

A séjourné 19 345 nuits

The room was too hot which made sleeping very difficult. The air conditioner was broken and was replaced with a cooling unit that just blew hot air around. They were happy to overcharge us for parking, knowing that the room was not to the standard we booked for.

8

Baz

18 mars 2025

·

A séjourné 1 nuit

The air conditioning power and user control needs improvement but I noticed a bunch of fans sitting in the hallway so I suspect they're aware of the issue and doing their best to resolve that. We simply brought one into our room for the night. Also, the body wash ran out in the shower which was a bummer. The king bed was actually two single beds pushed together but we found that to be really comfortable, we both had such a good sleep. The lady at reception was great. Overall, for the price, we were happy.

6

Sandra

29 mars 2025

·

A séjourné 3 nuits

Personnel agréable, proche des boutiques, restaurants . Malheureusement très bruyant. Réveil vers 1h/2h du matin par des cris des clients qui ne respectent pas ceux qui dorment. Tu entends tes voisins discuter. Très très bruyant pas bien dormi pendant mon séjour.

6

Anne-Mieke

7 déc. 2024

·

A séjourné 3 nuits

Wifi was bad… otherwhile we would have rated four stars on every item.

10

Hisashi

14 avr. 2025

·

A séjourné 2 nuits

We enjoyed our 2 bed room with dining area and kitchen. Location is good and room was quiet and clean. Only complaint is Wifi speed was so slow having to use my own data to browse internet.

10

majda

11 mai 2025

·

A séjourné 3 nuits

great room with a kitchenette. even had the world's cutest little dishwasher, and they provided dishwasher soap, as well as dish soap for hand-washing. There was sufficient dishware for our needs. The room was very spacious, clean & comfortable.

10

majda

16 mai 2025

·

A séjourné 1 nuit

great layout, big room with sitting area, big bathroom & a kitchenette. they even give you dish soap & dishwasher soap, because yes, there's even a tiny dishwasher in the room. great location. we stayed here for 3 nights at the beginning of our trip, and came back for the last day of our trip.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est souvent décrit comme aimable et serviable, faisant preuve de compétences en résolution de problèmes et permettant l'accès anticipé aux chambres, mais des rapports font également état d'interactions impolies ou désagréables et d'un suivi lent des problèmes.

Avis de voyageur à ce sujet

10

Roch

13 mars 2025

·

A séjourné 6 nuits

Staff offered us early check-in. Hotel was clean and staff professional.

8

Weijun

10 janv. 2025

·

A séjourné 6 nuits

one of the female receptionists were really not helpful and kinda rude, I checked in the evening at 3rd Jan 2025. I was struggling with the WIFI as it was connected, but can't access the internet. The log in screen popped out only on the reception area, but not in my level (level 3). When I was trying to talk that to the receptionist, first I have to wait 2 minutes before she hang up her mobile phone and stop giggling. Her phone conversation, from what I heard, seemed a private/random chat. And when I explained to her, she said "OK, come down to the receiption area and use the WIFI there". My god, does she realise the customers books a hotel nor for going to the lobby to use the hotels' WIFI? She also said, "talk to the receptionist tomorrow when I am not in charge". The second day when I talk this WIFI issue to another male receptionist, he solved the problem by just resetting the router and he literally described what the issue is and how he can solve the problem.

4

Callum

24 oct. 2025

·

A séjourné 4 nuits

We arrived around 9pm to check in and were asked for a credit card and photo ID. Without warning, the receptionist scanned and photocopied both my passport and credit card, which immediately raised alarm bells. When I questioned it, she said she’d delete the scanned email, but I found the whole thing very concerning and unprofessional — there’s no reason to copy full card details instead of using a secure chip-and-pin system. The air conditioning in our room was also broken. Despite calling reception three times during the night, we were told it was controlled remotely and they’d try to fix it, but it never worked. The next day, with the room temperature sitting above 26°C, we called again and were finally moved to a new room where the AC worked properly. The area around Queen Street felt a bit rough at night, with quite a few homeless people about, though that’s not the hotel’s fault. We did appreciate being offered a free late check-out until 11am, but overall, this wasn’t a pleasant stay. I wish we’d read other reviews beforehand — seems we weren’t the only ones to face AC issues and other unusual problems here.

2

Tineka

24 août 2025

·

A séjourné 1 nuit

The concierge made things quite difficult when I arrived. There was a cold acknowledgement of my arrival and instantly I was met with scepticism as to my belonging there. I was clearly judged on my appearance. He demanded my physical identification and when it was clear that I had none, he offered no other option but to deny accomodation. After a while he decided that a photo of my ID would suffice but by then I was already deflated. The room "looked" nice, but there were no robes, no slippers as promised in the offer. We had to cook our dinner in the oven because there was no frying pan. When we asked for one, they sent this up with an employee who told us not to use the oven because it's not good👀. When we asked why the range hood wasn't working he said that it only works when you use the job, not the oven. Next things there's a loud hum coming from the bathroom and when we enquired about that we were told that it only made a sound because we had the range hood on. Lies. That humming sounded all night and disturbed our sleep. Absolutely disappointed! Worst stay in a long while. And I've stayed in many different places!

8

Anilkumar

15 mars 2025

·

A séjourné 2 nuits

Great location Good room Front desk staff not the best

6

Jason

20 nov. 2024

·

A séjourné 2 nuits

The room, location building was amazing, and this is a 5/5. But after the first terrible night I found one of the single beds pushed together to make a queen had collapsed completely (ie the base was broken in the middle slats), leaving me to sleep like a banana. I advised reception the next morning, but found no activity or feedback had taken place (or that it had been logged) when I got back that night. So with no help (maintenance, boards, another room) or interest forthcoming from VR I went to plan two. I was unable to pull the mattress on the bed to sleep on the floor (ie no spare sheets or blankets), so I laid the dinning chair back horizontally under the middle of the mattress to stop the collapse and had a reasonable nights sleep. Other than that, I'd happily stay again, restaurant onsite, secure parking onsite, amazing rooms, many amazing restaurants outside the front door. Never a dull moment travelling, I guess this just adds to the rich life stories one has :) . Best wishes.

10

Steve

23 janv. 2025

·

A séjourné 1 nuit

Can’t say enough good about these people. Use The Quadrant usually and tried this- also perfect. Maybe better. It’s down to the group’s commitment to great customer service. Well done.

10

Melissa

23 févr. 2026

·

A séjourné 2 nuits

Staff were good, no problems with check in or check out. Our room was great - a good size, and was clean and tidy. Didn't expect all the kitchen, which was a bonus even though only used the fridge and jug. Loved the location and would stay here again.

8

Exe

10 sept. 2025

·

A séjourné 5 nuits

Staff was good, helpful and polite. The area was quiet, but a little bit far going downtown. Breakfast always the same and never change the menu everyday. Supplies in the bathroom was not enough, like shampoo & body wash.

8

Wayne

10 sept. 2023

·

A séjourné 1 nuit

Staff were pleasant but not engaging.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Situation centrale et accessible à pied pour Queen Street, K Road et le front de mer, avec de bons transports en commun à proximité ; la section en montée incite certains à utiliser les bus ou les taxis, et quelques personnes ont trouvé le quartier peu sûr la nuit.

Avis de voyageur à ce sujet

10

Alex

22 nov. 2025

·

A séjourné 2 nuits

Nice hotel, clean with good facilities. Location was a short walk to the pier and other city centre highlights

8

John

28 juin 2023

·

A séjourné 3 nuits

Great location for my 3 day stay in the city

4

Callum

24 oct. 2025

·

A séjourné 4 nuits

We arrived around 9pm to check in and were asked for a credit card and photo ID. Without warning, the receptionist scanned and photocopied both my passport and credit card, which immediately raised alarm bells. When I questioned it, she said she’d delete the scanned email, but I found the whole thing very concerning and unprofessional — there’s no reason to copy full card details instead of using a secure chip-and-pin system. The air conditioning in our room was also broken. Despite calling reception three times during the night, we were told it was controlled remotely and they’d try to fix it, but it never worked. The next day, with the room temperature sitting above 26°C, we called again and were finally moved to a new room where the AC worked properly. The area around Queen Street felt a bit rough at night, with quite a few homeless people about, though that’s not the hotel’s fault. We did appreciate being offered a free late check-out until 11am, but overall, this wasn’t a pleasant stay. I wish we’d read other reviews beforehand — seems we weren’t the only ones to face AC issues and other unusual problems here.

10

Andrew

22 sept. 2024

·

A séjourné 1 nuit

Great location, handy to Queen St, K' Rd and public transport

10

Wayne

17 juin 2024

·

A séjourné 4 nuits

For us it was the very handy location to bus stops and being on the quiet end of Queen St

10

David

12 nov. 2023

·

A séjourné 1 nuit

It is in a good location on Queen Street, with good public transport options close by. If coming from the airport, it is not too far from Sky city, which is the drop off/collection point for one of the bus services to and from the airport

10

Graham

11 janv. 2025

·

A séjourné 3 nuits

Friendly staff and good facilities. Near top of hill on main road into CBD, so easy 15/20 minute walk to CBD/waterfront but take bus or taxi to avoid walk up hill. Limited good restaurants in close area but OK for quick/burger style. Small supermarkets very close.

8

Audrey

22 avr. 2023

·

A séjourné 2 nuits

There are buses pass the property as it is a long walk up Queen Street.

8

Anthony R

12 avr. 2025

·

A séjourné 6 nuits

Good central location near University, close to Pier and downtown, is walkable (10-15 minutes), bus stops are also nearby. Was clean and front desk was always staffed. We stayed during off season, so noise was not an issue, but if the street had lots of noise, it might be an issue for some

10

Marianella

13 sept. 2024

·

A séjourné 4 nuits

Our stay in VR Queen Suites is very convenient, very near to dining, shopping and city center.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Les avis sur le petit-déjeuner et le restaurant sur place sont mitigés : plusieurs clients ont fait l'éloge du rapport qualité-prix et du goût, tandis que d'autres ont trouvé les plats chauds répétitifs ou de mauvaise qualité, et des limitations occasionnelles de la cuisine ont réduit les options de petit-déjeuner.

Avis de voyageur à ce sujet

8

Bryce

3 août 2023

·

A séjourné 1 nuit

It was very handy to Auckland central, so suited us. Staff were pleasant and helpful. Very nice burger from restaurant.

8

Ian

19 janv. 2025

·

A séjourné 2 nuits

Early check-in was excellent. Room was small but had great amenities including fridge and microwave. Credit card surcharge of 3.5% was excessive. Breakfast buffet had good selection but cooked buffet element poor quality. Cold runny scrambled eggs, fatty undercooked bacon, tasteless sausages

8

Marilyn

12 nov. 2023

·

A séjourné 2 nuits

Room clean and tidy. Great service in the restaurant and very reasonable prices

10

Dennis

28 janv. 2025

·

A séjourné 2 nuits

Walking diatance from queens wharf. Helpful staff, good breakfast.

6

Bradley

19 févr. 2023

·

A séjourné 1 nuit

The free breakfast is not great, they charge you more for hot breakfast.

8

Andrew

22 mars 2025

·

A séjourné 9 nuits

Great location. Same outfit as Ascotia, but higher standard of room. Staff were all friendly. Breakfast was $20/morning which seems quite reasonable. My preference is to stay here when I visit Auckland.

8

Exe

10 sept. 2025

·

A séjourné 5 nuits

Staff was good, helpful and polite. The area was quiet, but a little bit far going downtown. Breakfast always the same and never change the menu everyday. Supplies in the bathroom was not enough, like shampoo & body wash.

8

Anton

3 nov. 2024

·

A séjourné 2 nuits

Kitchen was under maintenance, so only English & Continental breakfasts were available.

10

Heather

7 juin 2023

·

A séjourné 1 nuit

The restaurant was amazing and very reasonable. Room had self catering convenience and very reasonably priced. Our rooms heating didnt work but we were given a mini heater. Overall a very good service.

10

Frank

4 janv. 2023

·

A séjourné 19 360 nuits

A very nice hotel. Continental breakfast is healthy, delicious and convenient for guests.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	92 $US
février	113 $US
mars	97 $US
avril	60 $US
mai	60 $US
juin	53 $US
juillet	62 $US
août	60 $US
septembre	56 $US
octobre	69 $US
novembre	108 $US
décembre	79 $US

di	lu	ma	me	je	ve	sa
1 $75	2 $72	3 $73	4 $72	5 $108	6 $117	7 $168
8 $109	9 $74	10 $73	11 $116	12 $86	13 $70	14 $93
15 $82	16 $98	17 $95	18 $256	19 $153	20 $157	21 $100
22 $90	23 $155	24 $190	25 $98	26 $88	27 $82	28 $83
29 $72	30 $75

VR Queen Street Hotel & Suites

Prix pour VR Queen Street Hotel & Suites

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Studio « Premier », 1 très grand lit

Suite Studio « Premier », 1 chambre

Suite, 2 chambres

Chambre Standard (King)

Chambre Simple (Compact)

Avis des voyageurs sur VR Queen Street Hotel & Suites

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Dépôt de garantie

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $40	23 $111	24 $157
25	26 $50	27 $50	28 $52	29 $51	30 $96	31 $125