Riu Palace Kukulkan - Adults Only - All Inclusive
From
US$ 340
/ noite
Preços para Riu Palace Kukulkan - Adults Only - All Inclusive
Selecione datas para ver preços e disponibilidade
From
US$ 340
/ noite
Média de preços por mês
Em Riu Palace Kukulkan - Adults Only - All Inclusive, a diária custa em média US$ 269 no mês mais barato (agosto) e US$ 552 no mês mais caro (março), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 477 |
| fevereiro | US$ 489 |
| março | US$ 552 |
| abril | US$ 352 |
| maio | US$ 355 |
| junho | US$ 447 |
| julho | US$ 449 |
| agosto | US$ 269 |
J
F
M
A
M
J
J
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Mais caro: março (aprox. US$ 552)
Mais barato: agosto (aprox. US$ 269)
Sobre esta propriedade
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens. Você certamente vai curtir as instalações recreativas, como 4 piscinas externas e uma academia. esta propriedade em estilo Art Déco também oferece comodidades como W...
Comodidades
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens. Você certamente vai curtir as instalações recreativas, como 4 piscinas externas e uma academia. esta propriedade em estilo Art Déco também oferece comodidades como Wi-Fi de cortesia, serviços de concierge e cabeleireiro.
Comodidades
As comodidades presentes incluem serviço de lavanderia e lavagem a seco, balcão de recepção 24 horas e caixa eletrônico/serviços bancários. Estacionamento grátis sem manobrista está disponível no local.
Jantar
Saboreie uma especialidade em um dos 6 restaurantes nesta propriedade ou hospede-se no local e aproveite o serviço de quarto 24 horas. Há também petiscos disponíveis na cafeteria. Relaxe com uma bebida refrescante em um bar na água ou em um dos 4 bares/lounges. Buffet de café da manhã grátis é servido diariamente, entre 7h e 10h30.
Quartos
Sinta-se em casa em um de nossos 428 quartos com ar-condicionado, frigobares e TVs de tela plana. Os quartos possuem varandas particulares. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais via satélite para a sua diversão. Banheiro privativo com banheiras e chuveiros separados apresenta chuveiros com efeito de chuva e produtos de toalete de cortesia.
Localização
Com ótima localização em Cancun (na área de Zona Hotelera), Hotel Riu Palace Kukulkan - Adults Only - All Inclusive está a 10 minutos de caminhada de Praias da Zona Hoteleira e de Centro Comercial La Isla. Esta propriedade com tudo incluído fica a 0,8 km de Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc e a 8,4 km de Praia Delfines.
Lugares próximos
Shopping Kukulcan Plaza(0.2 milhas)
Lagoa Nichupté(0.2 milhas)
Praia Marlin(0.3 milhas)
Museu da Tequila(0.3 milhas)
Praias da Zona Hoteleira(0.3 milhas)
El Sol de Cancun(0.4 milhas)
Centro Comercial La Isla(0.5 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(0.5 milhas)
Isla Dorada(0.5 milhas)
Shopping Luxury Avenue(1 milhas)
Praia Ballenas(1.7 milhas)
Aquaworld(2 milhas)
Praia Chac Mool(2.2 milhas)
Oasis Arena(2.3 milhas)
Shopping Forum by the Sea(2.3 milhas)
Aeroporto Internacional de Cancún (CUN)(13.1 milhas)
Estacionamento
Restaurante
Piscina
Quartos de não fumantes
Serviço de quarto
Balcão de turismo
Localização
Boulevard Kukulcan km 12 Zona Hotelera, La Isla, Avenida Kukulkan, Cancún, Benito Juárez, Estado de Quintana Roo, México
Shopping Kukulcan Plaza (0.2 milhas)
Lagoa Nichupté (0.2 milhas)
Praia Marlin (0.3 milhas)
Museu da Tequila (0.3 milhas)
Praias da Zona Hoteleira (0.3 milhas)
El Sol de Cancun (0.4 milhas)
Avaliações dos hóspedes sobre Riu Palace Kukulkan - Adults Only - All Inclusive
9
Fantástico
Com base em 5.504 avaliações verificadas
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Riu Palace Kukulkan - Apenas para Adultos - Tudo Incluído, os viajantes elogiam consistentemente as instalações impecáveis, a equipe simpática e a localização moderna à beira-mar, enquanto o feedback sobre a qualidade da comida, vida noturna e temperatura da piscina é mais variado, com relatos ocasionais de barulho ou frustrações no check-in.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Riu Palace Kukulkan - Apenas para Adultos - Tudo Incluído, os viajantes elogiam consistentemente as instalações impecáveis, a equipe simpática e a localização moderna à beira-mar, enquanto o feedback sobre a qualidade da comida, vida noturna e temperatura da piscina é mais variado, com relatos ocasionais de barulho ou frustrações no check-in.
Os quartos são modernos, com ótimas vistas para o oceano, embora alguns hóspedes mencionem colchões firmes, paredes finas e ruído da estrada ou de construções em certas áreas. A praia e as várias piscinas são populares, mas a água pode estar quente e as piscinas fecham cedo. A variedade de comida é ampla e muitos apreciam os buffets e restaurantes, mas outros consideram a qualidade média, com esperas e serviço de quarto limitado. Espere um resort limpo, animado, apenas para adultos, com serviço atencioso e um ambiente geralmente relaxante, mas não a vida noturna mais agitada nem os quartos mais silenciosos.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
Várias piscinas (incluindo um bar molhado) e acesso direto à praia são os destaques, com atividades diárias e shows noturnos. Alguns mencionam água quente e fechamento antecipado das piscinas, uma academia/spa pequena e vida noturna limitada no local, embora haja transporte para as festas da RIU.
Avaliações dos hóspedes relacionadas
10
Erica
21 de out. de 2025
·
Hospedou-se por 4 noites
Overall enjoyed our stay. Very clean property with staff constantly cleaning all times of the day. I liked how our room was cleaned multiple times a day. The proximity to the beach is nice and the beach is beautiful. The activities were really fun especially around the pool area. I don’t really like that they close the pool in the evening, but I understand that’s part of the cleaning procedure. Transportation to the Riu parties at caribe were convenient and the parties are very lively. I wish there was karaoke! I feel like that would be a really good activity to add, maybe even just showing videos to sing along on the Riu stage. We loved the big buffet area, a convenient area to reconvene with everyone in the party. Lots of variety and healthy options available like fresh fruit. The restaurants are very beautiful inside and I like how they are all colocated in the same area. The food is okay, our favorite was Krystal, the octopus main dish is a stand out for us. We would come back again :)
Overall enjoyed our stay. Very clean property with staff constantly cleaning all times of the day. I liked how our room was cleaned multiple times a day. The proximity to the beach is nice and the beach is beautiful. The activities were really fun especially around the pool area. I don’t really like that they close the pool in the evening, but I understand that’s part of the cleaning procedure. Transportation to the Riu parties at caribe were convenient and the parties are very lively. I wish there was karaoke! I feel like that would be a really good activity to add, maybe even just showing videos to sing along on the Riu stage. We loved the big buffet area, a convenient area to reconvene with everyone in the party. Lots of variety and healthy options available like fresh fruit. The restaurants are very beautiful inside and I like how they are all colocated in the same area. The food is okay, our favorite was Krystal, the octopus main dish is a stand out for us. We would come back again :)
10
MARIA
31 de ago. de 2025
·
Hospedou-se por 3 noites
Property was amazing, it was clean and beautiful, room was big, nice and comfy. The fact that you don’t need to make reservations for dinner was great, we were able to try all the restaurants, and food was delicious with tons of options. Servers at the pool were on point checking in all the time and bringing the refills. The only thing that they don’t have is options for nightlife inside the hotel, they do take you to other locations for parties but nothing in the hotel, but if you want to relax, this is the place for you. Will definitely return.
Property was amazing, it was clean and beautiful, room was big, nice and comfy. The fact that you don’t need to make reservations for dinner was great, we were able to try all the restaurants, and food was delicious with tons of options. Servers at the pool were on point checking in all the time and bringing the refills. The only thing that they don’t have is options for nightlife inside the hotel, they do take you to other locations for parties but nothing in the hotel, but if you want to relax, this is the place for you. Will definitely return.
10
Juanita
4 de nov. de 2025
·
Hospedou-se por 3 noites
The hotel staff, food and dining options, rooms and pools were all wonderful. I would like to see more night activities. The weekend we went to visit we had to get transportation to their hotel to enjoy the night life. I will definitely stay here again!!!
The hotel staff, food and dining options, rooms and pools were all wonderful. I would like to see more night activities. The weekend we went to visit we had to get transportation to their hotel to enjoy the night life. I will definitely stay here again!!!
10
Catherine L
6 de set. de 2025
·
Hospedou-se por 6 noites
Everything you need for an adult only resort. All the food is amazing. With it being small, it is nice and easy to get around! There is always something going on and if you want more of a party, free shuttle to their other resort theme nights.We will book again.
Everything you need for an adult only resort. All the food is amazing. With it being small, it is nice and easy to get around! There is always something going on and if you want more of a party, free shuttle to their other resort theme nights.We will book again.
10
Shaelynn
10 de dez. de 2025
·
Hospedou-se por 7 noites
We had a wonderful stay, the property is clean and elegant, staff is friendly, always cleaning and your drinks are topped up regularly. Special shout out to Cocom- he’s fast, efficient and somehow knows which drink is for which person with incredible accuracy. He’s one of the many pool side servers. There’s an abundance of food variety at each meal, no excessively lineups. Cappuccino bar serving coffees and snacks and late night snacks at the other bars. The rooms as clean and modern. The beach is big with many chairs and umbrellas and the 2 main pools are big with one being heated and a swim up bar/pool for people who like to be close to constant top ups. Liquor is quality brands and there are fun classes and activities plus nightly shows. You won’t be disappointed coming to this resort. Being adults only the ages range from people in their late 20s to their 70s- it’s a chill vibe, all the guest are having fun, no negative energies- people dancing no one severely intoxicated even though liquor is endless so that’s a plus. The resort has activities you can pay additionally for like Cenota visits, parasailing, seadoo rentals and snorkeling if you want to go off the resort on guided tours. This is the place to go if you don’t want to be disappointed- the staff is wonderful - friendly smiling faces, constantly cleaning the floors and the windows. You won’t regret choosing this resort. Thanks for the great time, we will be back!
We had a wonderful stay, the property is clean and elegant, staff is friendly, always cleaning and your drinks are topped up regularly. Special shout out to Cocom- he’s fast, efficient and somehow knows which drink is for which person with incredible accuracy. He’s one of the many pool side servers. There’s an abundance of food variety at each meal, no excessively lineups. Cappuccino bar serving coffees and snacks and late night snacks at the other bars. The rooms as clean and modern. The beach is big with many chairs and umbrellas and the 2 main pools are big with one being heated and a swim up bar/pool for people who like to be close to constant top ups. Liquor is quality brands and there are fun classes and activities plus nightly shows. You won’t be disappointed coming to this resort. Being adults only the ages range from people in their late 20s to their 70s- it’s a chill vibe, all the guest are having fun, no negative energies- people dancing no one severely intoxicated even though liquor is endless so that’s a plus. The resort has activities you can pay additionally for like Cenota visits, parasailing, seadoo rentals and snorkeling if you want to go off the resort on guided tours. This is the place to go if you don’t want to be disappointed- the staff is wonderful - friendly smiling faces, constantly cleaning the floors and the windows. You won’t regret choosing this resort. Thanks for the great time, we will be back!
6
Susan
16 de out. de 2025
·
Hospedou-se por 5 noites
Beautiful view from the balcony The resort lacked activities
Beautiful view from the balcony The resort lacked activities
10
Spencer Alex
19 de nov. de 2025
·
Hospedou-se por 5 noites
Great staff, FUN entertainment team
Great staff, FUN entertainment team
10
Camryn
19 de nov. de 2025
·
Hospedou-se por 6 noites
This was our first time staying at a RIU and we absolutely loved it. The staff overall was incredibly nice and attentive. The hotel, facilities, and rooms were kept spotless. The restaurants for dinner were great with our favorite being the Asian fusion option. The gym is small but fits the need. I would recommend going before dinner to avoid the crowd. The only true drawback was for breakfast or lunch the only true option was the buffet. The buffet is huge with a large variety of options daily but it gets boring. I wish they had a sit down option by the pool or etc.
This was our first time staying at a RIU and we absolutely loved it. The staff overall was incredibly nice and attentive. The hotel, facilities, and rooms were kept spotless. The restaurants for dinner were great with our favorite being the Asian fusion option. The gym is small but fits the need. I would recommend going before dinner to avoid the crowd. The only true drawback was for breakfast or lunch the only true option was the buffet. The buffet is huge with a large variety of options daily but it gets boring. I wish they had a sit down option by the pool or etc.
10
Shanita
13 de nov. de 2025
·
Hospedou-se por 5 noites
The staff here is fantastic! Really made my bf feel special on his birthday with cake and champagne. The resort is very clean and you see people in the cleaning 24/7. Direct beach access, multiple pools and access to the parties at another RIU. The restaurant are hit or miss and they could have more activities, but if you want a RIU on the more chill side this is the one for you.
The staff here is fantastic! Really made my bf feel special on his birthday with cake and champagne. The resort is very clean and you see people in the cleaning 24/7. Direct beach access, multiple pools and access to the parties at another RIU. The restaurant are hit or miss and they could have more activities, but if you want a RIU on the more chill side this is the one for you.
10
Matthew
23 de nov. de 2025
·
Hospedou-se por 6 noites
Our trip to the Riu Palace Kukulkan was amazing. My wife and I stayed for six nights. Here is how we felt about everything: The room- we had a jr. suite ocean view. The view wasn’t the best as we were on the first floor for rooms and the roof of the lobby obstructed some of our view. We upgraded to elite club halfway through our trip and the 3rd floor ocean view was amazing. The rooms themselves were spotless, modern, and had the most amazing shower. Housekeeping was always very timely and responsive to any needs that arose. The food: The food was great! The elite club restaurant, steakhouse, and Asian were our favorites. We ate at the breakfast buffet every morning. There were many options and food was always fresh. Pools/Beach: There were 4 pools: one had a quite vibe, the next was an activities pool, the next had the swim up bar, and the final one was for elite club guests, and was pretty quiet. The beach was pristine and weather conditions permitting, great for swimming as well. Service: the staff is amazing! Rubi made sure we had a constant supply of snacks and drinks when we were at Daiquiri bar. Staff interactions were always wonderful and they went out of their way to be helpful. Activities: their evening programming was very good. They also have parties free of charge that you can attend at the nearby Riu Caribe. As far as programming at kukuklan, my wife and I enjoyed the silent disco, and the live singers on different nights were good as well.
Our trip to the Riu Palace Kukulkan was amazing. My wife and I stayed for six nights. Here is how we felt about everything: The room- we had a jr. suite ocean view. The view wasn’t the best as we were on the first floor for rooms and the roof of the lobby obstructed some of our view. We upgraded to elite club halfway through our trip and the 3rd floor ocean view was amazing. The rooms themselves were spotless, modern, and had the most amazing shower. Housekeeping was always very timely and responsive to any needs that arose. The food: The food was great! The elite club restaurant, steakhouse, and Asian were our favorites. We ate at the breakfast buffet every morning. There were many options and food was always fresh. Pools/Beach: There were 4 pools: one had a quite vibe, the next was an activities pool, the next had the swim up bar, and the final one was for elite club guests, and was pretty quiet. The beach was pristine and weather conditions permitting, great for swimming as well. Service: the staff is amazing! Rubi made sure we had a constant supply of snacks and drinks when we were at Daiquiri bar. Staff interactions were always wonderful and they went out of their way to be helpful. Activities: their evening programming was very good. They also have parties free of charge that you can attend at the nearby Riu Caribe. As far as programming at kukuklan, my wife and I enjoyed the silent disco, and the live singers on different nights were good as well.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
A limpeza é um destaque em todo o resort – os quartos e as áreas comuns são mantidos impecáveis e a faxina é frequente e atenciosa. Este padrão é mencionado repetidamente nas avaliações.
Avaliações dos hóspedes relacionadas
10
Ronald
24 de nov. de 2025
·
Hospedou-se por 4 noites
The room and overall hotel was immaculate. The staff was extremely helpful and personable.
The room and overall hotel was immaculate. The staff was extremely helpful and personable.
10
Corina
20 de nov. de 2025
·
Hospedou-se por 7 noites
very clean room, nice staff, new building
very clean room, nice staff, new building
10
todd
5 de jan. de 2026
·
Hospedou-se por 5 noites
The place was kept clean and still looked brand new. Your staff is excellent.
The place was kept clean and still looked brand new. Your staff is excellent.
10
Tamara
16 de jan. de 2026
·
Hospedou-se por 5 noites
I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.
I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.
10
Jessica
28 de nov. de 2025
·
Hospedou-se por 7 noites
The rooms were clean everyday.
The rooms were clean everyday.
10
Shaelynn
10 de dez. de 2025
·
Hospedou-se por 7 noites
We had a wonderful stay, the property is clean and elegant, staff is friendly, always cleaning and your drinks are topped up regularly. Special shout out to Cocom- he’s fast, efficient and somehow knows which drink is for which person with incredible accuracy. He’s one of the many pool side servers. There’s an abundance of food variety at each meal, no excessively lineups. Cappuccino bar serving coffees and snacks and late night snacks at the other bars. The rooms as clean and modern. The beach is big with many chairs and umbrellas and the 2 main pools are big with one being heated and a swim up bar/pool for people who like to be close to constant top ups. Liquor is quality brands and there are fun classes and activities plus nightly shows. You won’t be disappointed coming to this resort. Being adults only the ages range from people in their late 20s to their 70s- it’s a chill vibe, all the guest are having fun, no negative energies- people dancing no one severely intoxicated even though liquor is endless so that’s a plus. The resort has activities you can pay additionally for like Cenota visits, parasailing, seadoo rentals and snorkeling if you want to go off the resort on guided tours. This is the place to go if you don’t want to be disappointed- the staff is wonderful - friendly smiling faces, constantly cleaning the floors and the windows. You won’t regret choosing this resort. Thanks for the great time, we will be back!
We had a wonderful stay, the property is clean and elegant, staff is friendly, always cleaning and your drinks are topped up regularly. Special shout out to Cocom- he’s fast, efficient and somehow knows which drink is for which person with incredible accuracy. He’s one of the many pool side servers. There’s an abundance of food variety at each meal, no excessively lineups. Cappuccino bar serving coffees and snacks and late night snacks at the other bars. The rooms as clean and modern. The beach is big with many chairs and umbrellas and the 2 main pools are big with one being heated and a swim up bar/pool for people who like to be close to constant top ups. Liquor is quality brands and there are fun classes and activities plus nightly shows. You won’t be disappointed coming to this resort. Being adults only the ages range from people in their late 20s to their 70s- it’s a chill vibe, all the guest are having fun, no negative energies- people dancing no one severely intoxicated even though liquor is endless so that’s a plus. The resort has activities you can pay additionally for like Cenota visits, parasailing, seadoo rentals and snorkeling if you want to go off the resort on guided tours. This is the place to go if you don’t want to be disappointed- the staff is wonderful - friendly smiling faces, constantly cleaning the floors and the windows. You won’t regret choosing this resort. Thanks for the great time, we will be back!
10
Craig
22 de nov. de 2025
·
Hospedou-se por 7 noites
Property was extremely clean, food was good quality and the staff were also very friendly. The location was beautiful for watching the sunrise, with clean sandy beaches.
Property was extremely clean, food was good quality and the staff were also very friendly. The location was beautiful for watching the sunrise, with clean sandy beaches.
10
rowena
24 de nov. de 2025
·
Hospedou-se por 5 noites
Riu Kukulkán has a very good entertainment programs. I love the live music every night. Buffet is the best one among all the resorts I have stayed in the past. Room is clean , stuffs are friendly. I enjoy the stay very much. I highly recommend this resort. And I will come back again in the future.
Riu Kukulkán has a very good entertainment programs. I love the live music every night. Buffet is the best one among all the resorts I have stayed in the past. Room is clean , stuffs are friendly. I enjoy the stay very much. I highly recommend this resort. And I will come back again in the future.
10
LaWann
21 de nov. de 2025
·
Hospedou-se por 3 noites
The accommodations, staff (all areas), management, food/ beverages, entertainment, activities, services and amenities were above 100%. this was my first time out of USA and RIU has set such a high standard for my next trip to the next destination. Every aspect of the RUI was impeccable..............words don't even say enough
The accommodations, staff (all areas), management, food/ beverages, entertainment, activities, services and amenities were above 100%. this was my first time out of USA and RIU has set such a high standard for my next trip to the next destination. Every aspect of the RUI was impeccable..............words don't even say enough
10
Natasha
15 de fev. de 2026
·
Hospedou-se por 3 noites
Resort was clean and well maintained. Staff was nice. Exceeded my expectations.
Resort was clean and well maintained. Staff was nice. Exceeded my expectations.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Quartos modernos e bem conservados, com boa vista para o oceano e ar condicionado eficiente; muitos os consideram espaçosos e confortáveis. Alguns relatam travesseiros firmes ou camas de casal pequenas, paredes finas e ruído do trânsito nos lados da estrada, e vistas ocasionais obstruídas.
Avaliações dos hóspedes relacionadas
8
Stephanie
10 de out. de 2025
·
Hospedou-se por 4 noites
The restaurants, waitstaff, food, and cocktails were excellent. I really appreciate that there were plenty of vegetarian options and multiple cuisines, but vegans would not have the easiest time finding meals here. The pools and beach and the areas around them were always clean, and attendants were always available to bring drinks or an umbrella. Entertainment was pretty meh for a five-star hotel (there were only 1-2 small activities/shows going on each night after the pool closed at 7pm, so you don't have much to do besides drink and eat or go back to your room). The room itself was also set up oddly, with a soaking tub in the center of the room, and the toilet and shower each in separate smaller rooms in pseudo-hallways divided by a partition. Room service was extremely limited for a resort of this size, and the housekeeping/restocking of room amenities was super inconsistent: I had to call multiple times to get things restocked, and it always took over a day. Housekeeping also walked into our room without knocking while we were still in bed (about 9am), which was off-putting. Overall it was a nice stay, but not at all what I'd expect from a supposedly five-star resort. If I were to go back to Cancun, I'd try another resort.
The restaurants, waitstaff, food, and cocktails were excellent. I really appreciate that there were plenty of vegetarian options and multiple cuisines, but vegans would not have the easiest time finding meals here. The pools and beach and the areas around them were always clean, and attendants were always available to bring drinks or an umbrella. Entertainment was pretty meh for a five-star hotel (there were only 1-2 small activities/shows going on each night after the pool closed at 7pm, so you don't have much to do besides drink and eat or go back to your room). The room itself was also set up oddly, with a soaking tub in the center of the room, and the toilet and shower each in separate smaller rooms in pseudo-hallways divided by a partition. Room service was extremely limited for a resort of this size, and the housekeeping/restocking of room amenities was super inconsistent: I had to call multiple times to get things restocked, and it always took over a day. Housekeeping also walked into our room without knocking while we were still in bed (about 9am), which was off-putting. Overall it was a nice stay, but not at all what I'd expect from a supposedly five-star resort. If I were to go back to Cancun, I'd try another resort.
6
Autymn
27 de nov. de 2025
·
Hospedou-se por 8 noites
We come to Cancun a few times a year. Chose this resort because it was new. Beds/pillows were terrible- and service was the worst we’ve ever had at any resort. Servers/staff did not seem happy, especially bartenders. Pools are small, and the temps were off. Food was mid. Our friendliest waitress was Ana in the buffet every morning. Without her service- this would have gotten 0 stars. We had this trip booked for months, and when we arrived they tried putting us in 2 double beds with no upgrade option. The whole thing from start to finish was terrible. Save your money & go somewhere else.
We come to Cancun a few times a year. Chose this resort because it was new. Beds/pillows were terrible- and service was the worst we’ve ever had at any resort. Servers/staff did not seem happy, especially bartenders. Pools are small, and the temps were off. Food was mid. Our friendliest waitress was Ana in the buffet every morning. Without her service- this would have gotten 0 stars. We had this trip booked for months, and when we arrived they tried putting us in 2 double beds with no upgrade option. The whole thing from start to finish was terrible. Save your money & go somewhere else.
10
Alvaro
26 de out. de 2025
·
Hospedou-se por 14 noites
The hotel was spectacular. Very clean, fairly new, well maintained. Food was incredible. From restaurant options to the buffet. Quality of the food was excellent and fantastic choices. Staff was above and beyond. From the cleaning staff, to restaurants and bar staff, to service desk, to entertainment staff. A+++ Our room looked over the lagoon which was quite nice but I don’t think many rooms have this view. In looking at the rest of the rooms, I would likely stay away from the sides of the hotel rooms as the views from those rooms would be to the walls of the neighbouring hotels. The only thing to be aware of is that all rooms for more than double occupancy only have 2 double beds which are small for sharing. Hotel was spotless in all areas, pools, public areas/washrooms, hallways and bedrooms. Beach was beautiful and sea weed removal was done constantly.
The hotel was spectacular. Very clean, fairly new, well maintained. Food was incredible. From restaurant options to the buffet. Quality of the food was excellent and fantastic choices. Staff was above and beyond. From the cleaning staff, to restaurants and bar staff, to service desk, to entertainment staff. A+++ Our room looked over the lagoon which was quite nice but I don’t think many rooms have this view. In looking at the rest of the rooms, I would likely stay away from the sides of the hotel rooms as the views from those rooms would be to the walls of the neighbouring hotels. The only thing to be aware of is that all rooms for more than double occupancy only have 2 double beds which are small for sharing. Hotel was spotless in all areas, pools, public areas/washrooms, hallways and bedrooms. Beach was beautiful and sea weed removal was done constantly.
6
Viktor
23 de out. de 2025
·
Hospedou-se por 6 noites
It was very noisy from the road side, and at night sounded like a construction zone banging with hammers couldn’t even fall asleep.
It was very noisy from the road side, and at night sounded like a construction zone banging with hammers couldn’t even fall asleep.
6
Mustafa
24 de nov. de 2025
·
Hospedou-se por 1 noite
Muss man mögen. Pool überfüllt mit brüllendem Gästen mit 2.0 Promille. Zimmer war jedoch sehr schön.
Muss man mögen. Pool überfüllt mit brüllendem Gästen mit 2.0 Promille. Zimmer war jedoch sehr schön.
10
REINIER
27 de nov. de 2025
·
Hospedou-se por 6 noites
Everything was perfect except for the pillows in the room.
Everything was perfect except for the pillows in the room.
6
Anthony
9 de out. de 2025
·
Hospedou-se por 3 noites
The property it-self is very clean and nice. Buffet is great, but the other restaurants are just ok. Staff is very friendly. The downfall is the rooms are not soundproof, or remotely quiet. The noise from on street or the pool party as well as people in hall and ajoining room is very noisy. If you are looking for rest, relaxation, or peace and quiet you will not get it here.
The property it-self is very clean and nice. Buffet is great, but the other restaurants are just ok. Staff is very friendly. The downfall is the rooms are not soundproof, or remotely quiet. The noise from on street or the pool party as well as people in hall and ajoining room is very noisy. If you are looking for rest, relaxation, or peace and quiet you will not get it here.
4
Stephanie
4 de jan. de 2026
·
Hospedou-se por 4 noites
You could see the beach from our room but it wasn't a straight beach view.
You could see the beach from our room but it wasn't a straight beach view.
8
Talaya
27 de out. de 2025
·
Hospedou-se por 5 noites
At the Hotel Riu Palace Kukulkan, the staff were friendly, accommodating and engaging. The property and decor was clean, beautiful and very well laid out. Our junior suite was on the side of the building and we still had a great view of the plush green gounds and stunning blue ocean. We were extremely disappointed about one thing. At check in they offered to upgrade us for $125 to a king size bed suite. That's how we found out our suite had 2 beds. We didn't take the upgrade and soon found out that the 2 beds were very small (will give Expedia feedback about that). The buffet had a nice variety of food. Breakfast was the best! For dinner we tried 2 of the 5 specialty restaurants, the Steakhouse and the Asian cuisine restaurant. Their food was flavorful and delicious! When we weren't in one of the pools or relaxing poolside, I played bingo and did water aerobic. They were always grilling some of the staple grilled foods plus something special daily. We enjoyed walking along and sitting on the beach and we had so much fun at silent disco, a mini concert with a local band and a musical showcase of Mexican culture. We went to a couple themed parties at a sister Riu property with more drinks and food there as well. For me this was a perfect balance of relaxation and fun.
At the Hotel Riu Palace Kukulkan, the staff were friendly, accommodating and engaging. The property and decor was clean, beautiful and very well laid out. Our junior suite was on the side of the building and we still had a great view of the plush green gounds and stunning blue ocean. We were extremely disappointed about one thing. At check in they offered to upgrade us for $125 to a king size bed suite. That's how we found out our suite had 2 beds. We didn't take the upgrade and soon found out that the 2 beds were very small (will give Expedia feedback about that). The buffet had a nice variety of food. Breakfast was the best! For dinner we tried 2 of the 5 specialty restaurants, the Steakhouse and the Asian cuisine restaurant. Their food was flavorful and delicious! When we weren't in one of the pools or relaxing poolside, I played bingo and did water aerobic. They were always grilling some of the staple grilled foods plus something special daily. We enjoyed walking along and sitting on the beach and we had so much fun at silent disco, a mini concert with a local band and a musical showcase of Mexican culture. We went to a couple themed parties at a sister Riu property with more drinks and food there as well. For me this was a perfect balance of relaxation and fun.
10
Matthew
23 de nov. de 2025
·
Hospedou-se por 6 noites
Our trip to the Riu Palace Kukulkan was amazing. My wife and I stayed for six nights. Here is how we felt about everything: The room- we had a jr. suite ocean view. The view wasn’t the best as we were on the first floor for rooms and the roof of the lobby obstructed some of our view. We upgraded to elite club halfway through our trip and the 3rd floor ocean view was amazing. The rooms themselves were spotless, modern, and had the most amazing shower. Housekeeping was always very timely and responsive to any needs that arose. The food: The food was great! The elite club restaurant, steakhouse, and Asian were our favorites. We ate at the breakfast buffet every morning. There were many options and food was always fresh. Pools/Beach: There were 4 pools: one had a quite vibe, the next was an activities pool, the next had the swim up bar, and the final one was for elite club guests, and was pretty quiet. The beach was pristine and weather conditions permitting, great for swimming as well. Service: the staff is amazing! Rubi made sure we had a constant supply of snacks and drinks when we were at Daiquiri bar. Staff interactions were always wonderful and they went out of their way to be helpful. Activities: their evening programming was very good. They also have parties free of charge that you can attend at the nearby Riu Caribe. As far as programming at kukuklan, my wife and I enjoyed the silent disco, and the live singers on different nights were good as well.
Our trip to the Riu Palace Kukulkan was amazing. My wife and I stayed for six nights. Here is how we felt about everything: The room- we had a jr. suite ocean view. The view wasn’t the best as we were on the first floor for rooms and the roof of the lobby obstructed some of our view. We upgraded to elite club halfway through our trip and the 3rd floor ocean view was amazing. The rooms themselves were spotless, modern, and had the most amazing shower. Housekeeping was always very timely and responsive to any needs that arose. The food: The food was great! The elite club restaurant, steakhouse, and Asian were our favorites. We ate at the breakfast buffet every morning. There were many options and food was always fresh. Pools/Beach: There were 4 pools: one had a quite vibe, the next was an activities pool, the next had the swim up bar, and the final one was for elite club guests, and was pretty quiet. The beach was pristine and weather conditions permitting, great for swimming as well. Service: the staff is amazing! Rubi made sure we had a constant supply of snacks and drinks when we were at Daiquiri bar. Staff interactions were always wonderful and they went out of their way to be helpful. Activities: their evening programming was very good. They also have parties free of charge that you can attend at the nearby Riu Caribe. As far as programming at kukuklan, my wife and I enjoyed the silent disco, and the live singers on different nights were good as well.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe dos restaurantes, bares, piscinas e da praia é amplamente descrita como simpática e prestativa. Uma minoria relata experiências inconsistentes no balcão de atendimento e confusão ou decepção com créditos promocionais do resort e traslados do aeroporto de terceiros.
Avaliações dos hóspedes relacionadas
10
Juliet
5 de dez. de 2025
·
Hospedou-se por 7 noites
Bra service hela vägen! Rummet städades 2 gånger om dagen, bra bemötande på restaurangen och topp service. Vid stranden hade vi också topp bemötande och bekvämlighet i form av servicen hela tiden.
Bra service hela vägen! Rummet städades 2 gånger om dagen, bra bemötande på restaurangen och topp service. Vid stranden hade vi också topp bemötande och bekvämlighet i form av servicen hela tiden.
10
Sarah
7 de out. de 2025
·
Hospedou-se por 6 noites
Wonderful resort! Bartender José at the lobby bar was incredible! He was friendly and cool, always had a smile on his face. Doorman Richard was great! Knowledgeable & always ready to help. Server Alexander at the steakhouse went above and beyond everytime we saw him! Such a young, charming guy! All of the staff at the resort were wonderful! No complaints at all. The facilities are lovely and the food is great! ((Especially for an all inclusive.)) Fun vibe for anyone no matter what you’re looking for. Will be back!
Wonderful resort! Bartender José at the lobby bar was incredible! He was friendly and cool, always had a smile on his face. Doorman Richard was great! Knowledgeable & always ready to help. Server Alexander at the steakhouse went above and beyond everytime we saw him! Such a young, charming guy! All of the staff at the resort were wonderful! No complaints at all. The facilities are lovely and the food is great! ((Especially for an all inclusive.)) Fun vibe for anyone no matter what you’re looking for. Will be back!
10
Tamara
16 de jan. de 2026
·
Hospedou-se por 5 noites
I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.
I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.
10
Diana
29 de nov. de 2025
·
Hospedou-se por 6 noites
La habitación muy limpia, la atención excelente, la comida deliciosa, restaurantes con buen sazón, excepto el Italiano. Playa limpia,tranquila. Espectaculos que hacen de la estancia muy amena.
La habitación muy limpia, la atención excelente, la comida deliciosa, restaurantes con buen sazón, excepto el Italiano. Playa limpia,tranquila. Espectaculos que hacen de la estancia muy amena.
10
Christopher
13 de nov. de 2025
·
Hospedou-se por 6 noites
We have been to Cancun many times at many different resorts in this by far was the best stay we've had despite a couple of issues. Our first night our air conditioning was broken in a beautiful room but Pamela came to the rescue and made everything right and was more than accommodating. The issue was resolved we got to move rooms and ended up with a better view than we had to begin with. This was by far the cleanest resort, with the best food and the best drinks... not all just drinks sitting out in the sun and drink machines, but real bartenders actually shaking, hand-poured Margaritas and drinks, which is hard to find at many resorts. Also one of the best beaches I've ever been to and with the mall just across the street where you can go get a Starbucks coffee and many other upscale restaurants within walking distance. We never felt unsafe and took a bus down the road to the marina to get on the ferry to go to the island and never felt unsafe at all. We're already thinking about going back and for the first time ever we would definitely go back to the same resort property. For the price compared to the amenities it is definitely worth it. To be honest this resort is probably underpriced. Thank you to Pamela and the entire staff for a wonderful vacation!
We have been to Cancun many times at many different resorts in this by far was the best stay we've had despite a couple of issues. Our first night our air conditioning was broken in a beautiful room but Pamela came to the rescue and made everything right and was more than accommodating. The issue was resolved we got to move rooms and ended up with a better view than we had to begin with. This was by far the cleanest resort, with the best food and the best drinks... not all just drinks sitting out in the sun and drink machines, but real bartenders actually shaking, hand-poured Margaritas and drinks, which is hard to find at many resorts. Also one of the best beaches I've ever been to and with the mall just across the street where you can go get a Starbucks coffee and many other upscale restaurants within walking distance. We never felt unsafe and took a bus down the road to the marina to get on the ferry to go to the island and never felt unsafe at all. We're already thinking about going back and for the first time ever we would definitely go back to the same resort property. For the price compared to the amenities it is definitely worth it. To be honest this resort is probably underpriced. Thank you to Pamela and the entire staff for a wonderful vacation!
6
Carolina M
10 de set. de 2025
·
El servicio de transporte fue terrible desde el inicio, tuve que esperar más de 1 hora en el aeropuerto. Y el de regreso querían buscarme con más de 5 horas de anticipación a mi vuelo. No me dieron más alternativas y me tuve que ir en uber. Adicionalmente otra reserva del transporte dejo esperando a otros huéspedes q estaban en nuestra misma reserva y también se tuvieron que ir en uber. Llamamos a la compañía pero no atendieron
El servicio de transporte fue terrible desde el inicio, tuve que esperar más de 1 hora en el aeropuerto. Y el de regreso querían buscarme con más de 5 horas de anticipación a mi vuelo. No me dieron más alternativas y me tuve que ir en uber. Adicionalmente otra reserva del transporte dejo esperando a otros huéspedes q estaban en nuestra misma reserva y también se tuvieron que ir en uber. Llamamos a la compañía pero no atendieron
6
Aileen
14 de nov. de 2025
·
Hospedou-se por 4 noites
The service in the restaurants and bars was amazing, but if you’re booking with the promise of the $850 resort credit, don’t hold your breathe. The resort credit is actually $10 or $20 coupons towards individual services, like a $300 massage, or $10 towards a romantic dinner. You can only use it once per person per stay. You essentially have no chance of using it. Completely misleading and more of a scam than not.
The service in the restaurants and bars was amazing, but if you’re booking with the promise of the $850 resort credit, don’t hold your breathe. The resort credit is actually $10 or $20 coupons towards individual services, like a $300 massage, or $10 towards a romantic dinner. You can only use it once per person per stay. You essentially have no chance of using it. Completely misleading and more of a scam than not.
10
katerina
25 de nov. de 2025
·
Hospedou-se por 9 noites
The best riu I ever been! The staff and service is exceptional. We will be back soon
The best riu I ever been! The staff and service is exceptional. We will be back soon
2
Adrian
20 de nov. de 2025
·
Hospedou-se por 5 noites
When I had planned my trip here where it says “all inclusive” food & drinks the bartenders were a bit confused I guess, because I was given a limit of 4 shots of alcohol each time I would ask for drinks stating I wanted 7 and they were also very rude saying things in Spanish thinking I didn’t understand it so I will not be booking here at this resort in the future
When I had planned my trip here where it says “all inclusive” food & drinks the bartenders were a bit confused I guess, because I was given a limit of 4 shots of alcohol each time I would ask for drinks stating I wanted 7 and they were also very rude saying things in Spanish thinking I didn’t understand it so I will not be booking here at this resort in the future
4
Trisha
31 de out. de 2025
·
Hospedou-se por 7 noites
Our check-in was a disaster and the staff at the front desk were extremely rude and unhelpful. They run a scam where they charge you for 2nd in room at 'last minute' premium rates, even though I notified them 2 months in advance that we would be a party of 2. I asked to speak to the General Manager, they sent me the activities co-ordinator. I wrote the GM personally and never got a response. The rest of the staff and experience was OK. There was construction throughout the night unyil 3 AM, and no apologies or make goods from the resort... you hear the traffic highway noise inside your room at all times. Food was OK. Drink was OK. I've worked in hospitality and tourism for 25 years and have been going to Mexico for that long... I will never book at a Riu property again. They had an opportunity to make good on the terrible start, but never caught up... they really need to focus more on Hospitality training. Unfortunately, they lost a client that could have booked many room nights with them throughout the year. If you look at my previous reviews, you will see that I don’t make bad reviews easily, as I have empathy for hard working hospitality & tourism staff. So take heed of this one. NOT RECOMMENDED!
Our check-in was a disaster and the staff at the front desk were extremely rude and unhelpful. They run a scam where they charge you for 2nd in room at 'last minute' premium rates, even though I notified them 2 months in advance that we would be a party of 2. I asked to speak to the General Manager, they sent me the activities co-ordinator. I wrote the GM personally and never got a response. The rest of the staff and experience was OK. There was construction throughout the night unyil 3 AM, and no apologies or make goods from the resort... you hear the traffic highway noise inside your room at all times. Food was OK. Drink was OK. I've worked in hospitality and tourism for 25 years and have been going to Mexico for that long... I will never book at a Riu property again. They had an opportunity to make good on the terrible start, but never caught up... they really need to focus more on Hospitality training. Unfortunately, they lost a client that could have booked many room nights with them throughout the year. If you look at my previous reviews, you will see that I don’t make bad reviews easily, as I have empathy for hard working hospitality & tourism staff. So take heed of this one. NOT RECOMMENDED!
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localização à beira-mar, perto de lojas e restaurantes; vários hóspedes mencionam acesso seguro a pé e fácil transporte. Quartos voltados para a estrada podem ser afetados pelo ruído do trânsito, e algas podem impactar as condições da praia em alguns momentos.
Avaliações dos hóspedes relacionadas
8
SONAL
7 de out. de 2025
·
Hospedou-se por 3 noites
The ocean view was amazing, the beach could have been cleaner. Lot of weed on the shore , did not enjoy it
The ocean view was amazing, the beach could have been cleaner. Lot of weed on the shore , did not enjoy it
10
Wuendys Morejon
22 de out. de 2025
·
Hospedou-se por 4 noites
Best place I stayed in. Great service and location. Love the hotel and staff
Best place I stayed in. Great service and location. Love the hotel and staff
10
Kaichieh
15 de set. de 2025
·
Hospedou-se por 6 noites
Location is good but beach not really good
Location is good but beach not really good
6
Viktor
23 de out. de 2025
·
Hospedou-se por 6 noites
It was very noisy from the road side, and at night sounded like a construction zone banging with hammers couldn’t even fall asleep.
It was very noisy from the road side, and at night sounded like a construction zone banging with hammers couldn’t even fall asleep.
10
Christopher
13 de nov. de 2025
·
Hospedou-se por 6 noites
We have been to Cancun many times at many different resorts in this by far was the best stay we've had despite a couple of issues. Our first night our air conditioning was broken in a beautiful room but Pamela came to the rescue and made everything right and was more than accommodating. The issue was resolved we got to move rooms and ended up with a better view than we had to begin with. This was by far the cleanest resort, with the best food and the best drinks... not all just drinks sitting out in the sun and drink machines, but real bartenders actually shaking, hand-poured Margaritas and drinks, which is hard to find at many resorts. Also one of the best beaches I've ever been to and with the mall just across the street where you can go get a Starbucks coffee and many other upscale restaurants within walking distance. We never felt unsafe and took a bus down the road to the marina to get on the ferry to go to the island and never felt unsafe at all. We're already thinking about going back and for the first time ever we would definitely go back to the same resort property. For the price compared to the amenities it is definitely worth it. To be honest this resort is probably underpriced. Thank you to Pamela and the entire staff for a wonderful vacation!
We have been to Cancun many times at many different resorts in this by far was the best stay we've had despite a couple of issues. Our first night our air conditioning was broken in a beautiful room but Pamela came to the rescue and made everything right and was more than accommodating. The issue was resolved we got to move rooms and ended up with a better view than we had to begin with. This was by far the cleanest resort, with the best food and the best drinks... not all just drinks sitting out in the sun and drink machines, but real bartenders actually shaking, hand-poured Margaritas and drinks, which is hard to find at many resorts. Also one of the best beaches I've ever been to and with the mall just across the street where you can go get a Starbucks coffee and many other upscale restaurants within walking distance. We never felt unsafe and took a bus down the road to the marina to get on the ferry to go to the island and never felt unsafe at all. We're already thinking about going back and for the first time ever we would definitely go back to the same resort property. For the price compared to the amenities it is definitely worth it. To be honest this resort is probably underpriced. Thank you to Pamela and the entire staff for a wonderful vacation!
10
Craig
22 de nov. de 2025
·
Hospedou-se por 7 noites
Property was extremely clean, food was good quality and the staff were also very friendly. The location was beautiful for watching the sunrise, with clean sandy beaches.
Property was extremely clean, food was good quality and the staff were also very friendly. The location was beautiful for watching the sunrise, with clean sandy beaches.
10
Mariah Jeniece
1 de out. de 2025
·
Hospedou-se por 4 noites
Ocean view was great, watched sunrise from my balcony.
Ocean view was great, watched sunrise from my balcony.
10
Shanice
9 de set. de 2025
·
Hospedou-se por 4 noites
The hotel is amazing. It is in walking distance to high end stores. But you don't have to leave the resort if you don't want too. Conchi was amazing server at the dining hall!
The hotel is amazing. It is in walking distance to high end stores. But you don't have to leave the resort if you don't want too. Conchi was amazing server at the dining hall!
10
Kianesha
4 de nov. de 2025
·
Hospedou-se por 3 noites
Room was very clean and the bartender at the Daiquiri bar was everything. Armando in Don Julio was awesome as well. Please bring tip $ cuz the staff deserves it. The area itself is walkable to shopping and the casino
Room was very clean and the bartender at the Daiquiri bar was everything. Armando in Don Julio was awesome as well. Please bring tip $ cuz the staff deserves it. The area itself is walkable to shopping and the casino
10
Michele N
13 de out. de 2025
·
Hospedou-se por 7 noites
Modern clean and staff was amazing. Location to shopping pharmacies and a 7-eleven
Modern clean and staff was amazing. Location to shopping pharmacies and a 7-eleven
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
Muitos elogiam a variedade e a qualidade dos buffets e de vários restaurantes especializados, mas o feedback geral sobre a comida é variado. Alguns tiveram que esperar, o serviço de quarto era limitado ou os pratos eram médios/cozidos demais, e alguns acharam as bebidas fracas.
Avaliações dos hóspedes relacionadas
4
Cory
13 de nov. de 2025
·
Hospedou-se por 4 noites
Food was average and the room service was very disappointing.
Food was average and the room service was very disappointing.
10
Ievgen
18 de set. de 2025
·
Hospedou-se por 3 noites
Fantastic hotel with great dining options! Buffet was delicious (with crabs, ceviche and other seafood). 4 other restaurants give you a lot to choose from. Freshly squeezed juices - all fresh! Best hotel food I've had! Clean, spacious rooms. Staff was great! Shoutout to bartender Angel for making cocktails each evening for all guests - everynight new cocktail/mocktail options.
Fantastic hotel with great dining options! Buffet was delicious (with crabs, ceviche and other seafood). 4 other restaurants give you a lot to choose from. Freshly squeezed juices - all fresh! Best hotel food I've had! Clean, spacious rooms. Staff was great! Shoutout to bartender Angel for making cocktails each evening for all guests - everynight new cocktail/mocktail options.
10
Tamara
16 de jan. de 2026
·
Hospedou-se por 5 noites
I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.
I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.
6
Jessica Judith
19 de out. de 2025
·
Hospedou-se por 4 noites
We are a big riu hotel travelers but this one was not much to our liking. The food was not great and the pool bars were not so good. There are much better riu’s hotels in Cancun.
We are a big riu hotel travelers but this one was not much to our liking. The food was not great and the pool bars were not so good. There are much better riu’s hotels in Cancun.
8
Annie
18 de nov. de 2025
·
Hospedou-se por 11 noites
Spa & GYM are too small, no heat whirlpool. Buffet has a lot of choice and food quality is better than average. Unfortunately Speciality restaurants are very disappointed especially Asian food and the steak house menu is too simple and both steak and lobster were over cook and not hot enough. But the services excellent. Room is clean and good size.
Spa & GYM are too small, no heat whirlpool. Buffet has a lot of choice and food quality is better than average. Unfortunately Speciality restaurants are very disappointed especially Asian food and the steak house menu is too simple and both steak and lobster were over cook and not hot enough. But the services excellent. Room is clean and good size.
10
rowena
24 de nov. de 2025
·
Hospedou-se por 5 noites
Riu Kukulkán has a very good entertainment programs. I love the live music every night. Buffet is the best one among all the resorts I have stayed in the past. Room is clean , stuffs are friendly. I enjoy the stay very much. I highly recommend this resort. And I will come back again in the future.
Riu Kukulkán has a very good entertainment programs. I love the live music every night. Buffet is the best one among all the resorts I have stayed in the past. Room is clean , stuffs are friendly. I enjoy the stay very much. I highly recommend this resort. And I will come back again in the future.
6
Lisa
18 de set. de 2025
·
Hospedou-se por 7 noites
This was a decent resort pretty clean they did really well with keeping up with the sargassum on the beach. Service was great at the pools. Wasn’t impressed with the food options. The restaurants were small and all of them were hot. Not air conditioned well at all. We ended up leaving the resort 3x to eat food much better and it didn’t affect my stomach like the resorts food had. My room was on the ninth floor great view but again it was not very cool in my room. The worst part for me was on my last morning I woke up at 7am to get ready to check out and catch my flight and NO water!!! No explanation just that they were working on it. I understand things happen but I had to spend my travel day unshowered. Luckily we had 3 large bottles of water in our mini fridge that was cold we used to freshen up. I did enjoy myself but I really don’t think I’d recommend this resort and definitely won’t be coming back
This was a decent resort pretty clean they did really well with keeping up with the sargassum on the beach. Service was great at the pools. Wasn’t impressed with the food options. The restaurants were small and all of them were hot. Not air conditioned well at all. We ended up leaving the resort 3x to eat food much better and it didn’t affect my stomach like the resorts food had. My room was on the ninth floor great view but again it was not very cool in my room. The worst part for me was on my last morning I woke up at 7am to get ready to check out and catch my flight and NO water!!! No explanation just that they were working on it. I understand things happen but I had to spend my travel day unshowered. Luckily we had 3 large bottles of water in our mini fridge that was cold we used to freshen up. I did enjoy myself but I really don’t think I’d recommend this resort and definitely won’t be coming back
10
Aparna
10 de dez. de 2025
·
Hospedou-se por 5 noites
It’s a new hotel, staff was courteous. Hotel was very clean, food was average not much variety but otherwise a great place to stay.
It’s a new hotel, staff was courteous. Hotel was very clean, food was average not much variety but otherwise a great place to stay.
8
Talaya
27 de out. de 2025
·
Hospedou-se por 5 noites
At the Hotel Riu Palace Kukulkan, the staff were friendly, accommodating and engaging. The property and decor was clean, beautiful and very well laid out. Our junior suite was on the side of the building and we still had a great view of the plush green gounds and stunning blue ocean. We were extremely disappointed about one thing. At check in they offered to upgrade us for $125 to a king size bed suite. That's how we found out our suite had 2 beds. We didn't take the upgrade and soon found out that the 2 beds were very small (will give Expedia feedback about that). The buffet had a nice variety of food. Breakfast was the best! For dinner we tried 2 of the 5 specialty restaurants, the Steakhouse and the Asian cuisine restaurant. Their food was flavorful and delicious! When we weren't in one of the pools or relaxing poolside, I played bingo and did water aerobic. They were always grilling some of the staple grilled foods plus something special daily. We enjoyed walking along and sitting on the beach and we had so much fun at silent disco, a mini concert with a local band and a musical showcase of Mexican culture. We went to a couple themed parties at a sister Riu property with more drinks and food there as well. For me this was a perfect balance of relaxation and fun.
At the Hotel Riu Palace Kukulkan, the staff were friendly, accommodating and engaging. The property and decor was clean, beautiful and very well laid out. Our junior suite was on the side of the building and we still had a great view of the plush green gounds and stunning blue ocean. We were extremely disappointed about one thing. At check in they offered to upgrade us for $125 to a king size bed suite. That's how we found out our suite had 2 beds. We didn't take the upgrade and soon found out that the 2 beds were very small (will give Expedia feedback about that). The buffet had a nice variety of food. Breakfast was the best! For dinner we tried 2 of the 5 specialty restaurants, the Steakhouse and the Asian cuisine restaurant. Their food was flavorful and delicious! When we weren't in one of the pools or relaxing poolside, I played bingo and did water aerobic. They were always grilling some of the staple grilled foods plus something special daily. We enjoyed walking along and sitting on the beach and we had so much fun at silent disco, a mini concert with a local band and a musical showcase of Mexican culture. We went to a couple themed parties at a sister Riu property with more drinks and food there as well. For me this was a perfect balance of relaxation and fun.
10
Camryn
19 de nov. de 2025
·
Hospedou-se por 6 noites
This was our first time staying at a RIU and we absolutely loved it. The staff overall was incredibly nice and attentive. The hotel, facilities, and rooms were kept spotless. The restaurants for dinner were great with our favorite being the Asian fusion option. The gym is small but fits the need. I would recommend going before dinner to avoid the crowd. The only true drawback was for breakfast or lunch the only true option was the buffet. The buffet is huge with a large variety of options daily but it gets boring. I wish they had a sit down option by the pool or etc.
This was our first time staying at a RIU and we absolutely loved it. The staff overall was incredibly nice and attentive. The hotel, facilities, and rooms were kept spotless. The restaurants for dinner were great with our favorite being the Asian fusion option. The gym is small but fits the need. I would recommend going before dinner to avoid the crowd. The only true drawback was for breakfast or lunch the only true option was the buffet. The buffet is huge with a large variety of options daily but it gets boring. I wish they had a sit down option by the pool or etc.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
4
Samya
semana passada
·
Hospedou-se por 6 noites
O hotel é novo e tem boa estrutura, porém eu não reservaria novamente. Possui 6 restaurantes, mas a cada dia apenas 3 funcionavam: normalmente o principal e 2 temáticos. Isso gerava filas enormes. Muitas vezes havia mais de 15 mesas na nossa frente e a espera passava de 1 hora. A comida era muito boa, porém bastante repetitiva. O serviço deixou a desejar, principalmente nos bares. O hotel inteiro possui apenas 2 bares principais e 2 de piscina. Em um dos principais, muitas vezes havia apenas 1 barman atendendo muitos hóspedes, ficando claramente sobrecarregado. Além disso, em algumas ocasiões senti diferença no atendimento quando não dávamos gorjeta. Não me incomoda dar gorjeta por um bom serviço, mas é desagradável sentir que precisa dar toda vez que pede uma bebida para ser bem atendido. Já os garçons dos restaurantes foram muito atenciosos. A limpeza também precisa melhorar. É necessário solicitar cedo e, em uma ocasião, arrumaram apenas uma cama e deixaram o restante do quarto sem limpar adequadamente. É um resort voltado para festa e movimento. Há bastante barulho e, para quem procura tranquilidade e descanso, não recomendo. Apesar da boa comida e estrutura nova, a experiência ficou abaixo das expectativas e eu não voltaria.
O hotel é novo e tem boa estrutura, porém eu não reservaria novamente. Possui 6 restaurantes, mas a cada dia apenas 3 funcionavam: normalmente o principal e 2 temáticos. Isso gerava filas enormes. Muitas vezes havia mais de 15 mesas na nossa frente e a espera passava de 1 hora. A comida era muito boa, porém bastante repetitiva. O serviço deixou a desejar, principalmente nos bares. O hotel inteiro possui apenas 2 bares principais e 2 de piscina. Em um dos principais, muitas vezes havia apenas 1 barman atendendo muitos hóspedes, ficando claramente sobrecarregado. Além disso, em algumas ocasiões senti diferença no atendimento quando não dávamos gorjeta. Não me incomoda dar gorjeta por um bom serviço, mas é desagradável sentir que precisa dar toda vez que pede uma bebida para ser bem atendido. Já os garçons dos restaurantes foram muito atenciosos. A limpeza também precisa melhorar. É necessário solicitar cedo e, em uma ocasião, arrumaram apenas uma cama e deixaram o restante do quarto sem limpar adequadamente. É um resort voltado para festa e movimento. Há bastante barulho e, para quem procura tranquilidade e descanso, não recomendo. Apesar da boa comida e estrutura nova, a experiência ficou abaixo das expectativas e eu não voltaria.
10
Ricardo
30 de jul. de 2026
·
Hospedou-se por 2 noites
Quarto limpo
Quarto limpo
10
Lucas
25 de jun. de 2026
·
Hospedou-se por 3 noites
Excelente estadia em especial o quarto era fantástico e as refeições também. Instalações do hotel também sao excelentes. Outro destaque foi a festa no Riu Caribe onde eles ofereceram transfer. É uma balada muito boa.
Excelente estadia em especial o quarto era fantástico e as refeições também. Instalações do hotel também sao excelentes. Outro destaque foi a festa no Riu Caribe onde eles ofereceram transfer. É uma balada muito boa.
10
REINALDO DEL
30 de mai. de 2026
·
Hospedou-se por 6 noites
Ótima localização e hotel bastante novo e agradável. Ótima qualidade das refeições.
Ótima localização e hotel bastante novo e agradável. Ótima qualidade das refeições.
10
mauro
15 de mai. de 2026
·
Hospedou-se por 4 noites
Apartamento muito confortável. Equipe fantástica. Comida muito boa e excelentes bebidas.
Apartamento muito confortável. Equipe fantástica. Comida muito boa e excelentes bebidas.
Políticas da propriedade
Check-in
Checkout
De 15:00 a 18:00
Antes de 12:00
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As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-18: NO DATA
- 2026-09-19: 728.7204658081055USD
- 2026-09-20: 662.7979784606933USD
- 2026-09-21: 650.3758003723144USD
- 2026-09-22: 662.8230607482909USD
- 2026-09-23: 1122.9242770935057USD
- 2026-09-24: 1189.9590728149412USD
- 2026-09-25: 1143.717353387451USD
- 2026-09-26: 1076.3601311645507USD
- 2026-09-27: 681.3071653381347USD
- 2026-09-28: 662.8230607482909USD
- 2026-09-29: 662.8230607482909USD
- 2026-09-30: 2006.9029120727537USD
- 2026-10-01: 1825.741956225586USD
- 2026-10-02: 1780.6462451171874USD
- 2026-10-03: 1408.431402770996USD
- 2026-10-04: 706.740184588623USD
- 2026-10-05: 662.8230607482909USD
- 2026-10-06: 659.8597776367187USD
- 2026-10-07: 1450.045720385742USD
- 2026-10-08: 1470.7285186889646USD
- 2026-10-09: 1423.45961652832USD
- 2026-10-10: 1379.5209135131836USD
- 2026-10-11: 676.1994867614745USD
- 2026-10-12: 661.6769823669433USD
- 2026-10-13: 673.8563246765136USD
- 2026-10-14: 1581.9229237182617USD
- 2026-10-15: 1588.7600190185547USD
- 2026-10-16: 1530.9606196777343USD
- 2026-10-17: 1472.004352368164USD
- 2026-10-18: 985.5001749023437USD
- 2026-10-19: 991.1207792541503USD
- 2026-10-20: 1915.900869555664USD
- 2026-10-21: 2172.431997766113USD
- 2026-10-22: 1973.7002688964842USD
- 2026-10-23: NO DATA
- 2026-10-24: 1380.3857619995117USD
- 2026-10-25: 992.2776472229003USD
- 2026-10-26: 991.1207792541503USD
- 2026-10-27: 1319.4185678222655USD
- 2026-10-28: 1319.4185678222655USD
- 2026-10-29: 1371.4337674438475USD
- 2026-10-30: 1564.653418395996USD
- 2026-10-31: 1475.4748161499022USD
- 2026-11-01: 1147.177097644043USD
- 2026-11-02: 1140.404739868164USD
- 2026-11-03: 1621.1193928833006USD
- 2026-11-04: NO DATA
- 2026-11-05: 1714.6609119262694USD
- 2026-11-06: 1696.2716716308591USD
- 2026-11-07: 1268.5602361694334USD
- 2026-11-08: 1238.3187041748047USD
- 2026-11-09: 1229.248864904785USD
- 2026-11-10: 1712.445963769531USD
- 2026-11-11: NO DATA
- 2026-11-12: 1759.844621228027USD
- 2026-11-13: 1681.2751260131836USD
- 2026-11-14: 1629.217328540039USD
- 2026-11-15: NO DATA
- 2026-11-16: 1147.177097644043USD
- 2026-11-17: 2048.830968469238USD
- 2026-11-18: 2048.830968469238USD
A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução. O estabelecimento não permite alterações de nome nas reservas. O nome na reserva deve corresponder ao nome do hóspede que vai fazer o check-in e se hospedar no estabelecimento. É necessário apresentar um documento de identidade com foto. Quando a reserva de um quarto inclui traslado de ida e volta ao aeroporto sem custo, é imprescindível responder à mensagem do fornecedor para providenciar o serviço.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- O nome do titular do cartão de crédito utilizado no check-in para despesas extras deve ser o mesmo nome do hóspede titular utilizado na reserva do quarto
- Esta propriedade aceita cartões de crédito. Não são aceitos pagamentos em dinheiro.
- Esta propriedade reserva-se o direito de pré-autorizar o cartão de crédito do hóspede antes da chegada.
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, detector de fumaça e kit de primeiros socorros
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- As normas culturais e políticas de hóspedes podem variar conforme o país e a propriedade. As políticas listadas são fornecidas pela propriedade.
- É necessário reservar os seguintes serviços: serviços de massagem e tratamentos de spa. As reservas podem ser feitas contatando propriedade antes da viagem usando as informações para contato fornecidas na confirmação de reserva.
- Hóspedes de até 18 anos não são permitidos nesta propriedade somente para adultos.
- É proibida a entrada de animais, inclusive cães-guia, nesta propriedade.
Comodidades populares
Estacionamento
Restaurante
Piscina
Quartos de não fumantes
Serviço de quarto
Balcão de turismo
Serviços
Balcão de turismo
Serviços domésticos
Serviço de câmbio
Cofre
Caixa eletrônico
Armazenamento de bagagem
Área de fumantes
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Atividades
Piscina
Praia privada
Jardim
Praia (na proximidade)
Piscina externa
Evening Entertainment
Mobiliário de área externa
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Banheira/Jacuzzi
Sauna a vapor
Massagem
Solário
Spa e centro de bem-estar
Cabeleireiro/Salão de beleza
Bar junto à piscina
Área de piquenique/Mesas
Café da manhã no quarto
Apenas para adultos
Beach Sun Loungers
Snack Bar/Deli
Estacionamento
Estacionamento
Estacionamento gratuito
Parking Onsite
Internet
Wi-fi grátis