Sylvan Valley Lodge and Cellars

Very nice accommodations. Some minor maintenance issues, i.e., fan light bulb out, control rod for blinds missing. Lacking an ice maker for quest use. Very quiet location, restful. Quick trip to Helen and tourist sites. Would make nice location for family gatherings.

Comfortable room. Was in town for an event and traveling solo. My room was a lovely retreat after my busy day. The only issue that I had was that there isnt an elevator, or a dolly for bags. I have some mobility issues, and it made it hard to get set up and settled in. All else aside, it was a nice place, and I'd stay again.

We were really excited about the stay at this place because of previous positive reviews.... The truth is that we would have liked a little bit more service in terms of: 1. Cleaning up the room, 2. Some front office service to guide us in the area and on the facility, 3. Offerings on site. It feels like the hotel is only operated by a skeleton crew providing only minimum maintenance!

Loved the lodge feel. wish it had an elevator and dining on the premises

This is a really pretty location in the woods, located just outside Helen. We did book through Hotels.com and there is contactless entry BUT be vigilant the day of. I paid my full amount minus a small amount and the 15.00 a day fee stated ( what Hotel.com asked me to pay like 90% of the fee) but the day of I did not get a code to get in as stated. There is only staff at this location until 5 pm and they are not back until 9 am so I was aware I needed the code as we would not be there until after that time. I messaged them and was told they needed the remaining balance paid before I would get that information. I was at work in the middle of craziness so I had to call in a flurry to get that done… so if you are booking through here and know you will be showing up after 5pm make sure you take care of this or are on top of it. In saying that the woman I spoke to was VERY nice and took care of it and minutes and I received all my codes. I would give this property a 7/10. Pluses- short drive to Helen. Quiet in the woods feel, and a very pretty property. They have wine tastings by appointment, a cute gift shop and a very nice covered venue area, and a back patio with little hanging lights that’s very pretty at night. Ample parking, very clean, the family room if you were with multiple families is a nice touch. They have keurigs with nice mugs in the rooms with good coffee and nice size TVs, and our room had a jacuzzi tub ( we didn’t use it so no reviews on that). A nice veranda

Parking was easy and secure. Did not cook.

Rooms very comfy and well furnished. Enjoyed the shared great room with its large sitting area and shared big screen TV. Nice nice little breakfast nook area for self service of coffee’s, oatmeal, yogurt, muffins. The part we were disappointed about was the wine tasting area. It said it was open till Sunday at five. We arrived at four and a one star person acted as if it was already closing, plus it was completely empty. there’s a nice patio out doors for tasting with lovely trees and foliage, but there is a lot of road noise so perhaps that’s a factor. We left there and went to another vineyard in the area that was open till six and was very festive with lots of people and music. it was just 3 miles away and a night and day difference! I would say stay here to be outside of busy Helen, and away from crowds, but yet close to vineyards, but just go in knowing that this vineyard might be very quiet.

This is a nice cute stay. It is self check in with no one around. Sadly wine cellar was closed for our stay and i really wish the balcony was private instead of shared and that there were curtains instead of just blinds for privacy. Appreciate the snacks left with coffee in shared lounge space.

Had a great time in this secluded little Lodge. Enjoyed the wine tasting, they also have some beers on tap if you don't like wine. Parking is easy. There's minimal staff on the property.

It is close to but not in Helen. It is quiet, conveniently located, has a wine tasting and the rooms are very nice. However, the windows need to be washed. The outside tables on the balcony need washed. The rug in the room needs cleaned. There was no food Saturday night. We heard so much about the charcuterie board but it was not available. We ended up eating a granola bar for dinner.

The cabin was clean and cozy. It was in a beautiful spot, too.

place is clean

Clean rooms

Great size for 2. Comfy, clean, had everything we need. Close to Helen and a lot of the local wineries!

Beautiful location, clean, and nicely decorated. The layout was so different than a regular hotel. We had a great time and will return to stay. We had an amazing time.

We stayed here for a night this weekend. I specifically sought out a cabin instead of a hotel because my husband loves nature. The cabin was easy to find, cute, and private. There was a private porch with chairs, bathroom, kitchenette, living room area, and a bedroom in the cabin we stayed in. You also get your own parking space for one car and wifi, which was so great because we had NO cell reception. We only had two issues - along the driveway where we parked were a ton of pistachio shells on the ground. It was obviously left there from a previous guest but it was gross and all over the ground as soon as I got out of the car. Another issue was that we were sound asleep after an event and at 5:30 AM the fire alarm started blaring!!! We woke up with so much adrenaline and were panicked looking for smoke or fire - no appliances were on (or used), the ceiling fan was going, there was no reason for it to be blaring. After a few minutes, we started looking for the emergency after hours number and the smoke alarm stopped. I couldn't sleep after that. We told the staff over the phone when we checked out and all they said was that they would tell maintenance. There was no other efforts to make the situation right, which was disappointing. We won't be staying at this location again, which is too bad because we would have if we received more compassion from the staff after sharing our experience.

The room itself was great. When we arrived everything downstairs and upstairs was fine. We went out to supper and when we arrived back there was the most horrendous odor that hit you when you walked in the door. The horrible odor remained the entire weekend and followed us upstairs. We were unable to enjoy the common room due to the odor hit us the minute we stepped out our door. No explanation was given by the worker in the gift shop.

Cabin was cute, close to Duke Creek waterfalls. The blinds were dusty. Stairs to second floor/ upstairs room is so steep and we didn’t feel safe going up and down. The property was generous with towels and coffee / tea and snacks.

Cabin 23 was exactly what I needed for a peaceful stay. It's a very nice cabin in an ideal spot. There are many fun activities nearby. Well-equipped kitchen. The cabin was clean and a nice layout. Joyce was very sweet and accommodating. Already planning another stay.

It is close to but not in Helen. It is quiet, conveniently located, has a wine tasting and the rooms are very nice. However, the windows need to be washed. The outside tables on the balcony need washed. The rug in the room needs cleaned. There was no food Saturday night. We heard so much about the charcuterie board but it was not available. We ended up eating a granola bar for dinner.

Internet was down and no cell signal .... that was my only negative. However, they had a deck of cards that we used for several hours instead of watching TV!

For overnighting travel the complicated checkin made the staff look poorly. Expedia implied a pay onsite checkin but I never saw the staff. We corresponded entirely by text message. The check-in window is very narrow so you really can only pay and check-in by phone and website. The room HVAC was so loud and blows over the bed every 40 minutes so sleep was bad. The bed was over soft and had a large depression in the middle so we had to sleep close to the edge to minimize back pain. The setting is in good condition but it is dated. Room ventilation was poor so that even the bathroom fan running a long time could not get the excess humidity out of the room. For the value to price, I wish I had stayed elsewhere for an overnight stop.

We enjoyed the spacious room and the comfortable bed. The view of the trees created a peaceful atmosphere.

Everything was amazing! All pros except 1. The only con I'd say is the TV in the room was extremely small and with prices of TVs for like a 42"-43" are very cheap at this point. My monitor for my computer might be bigger. Not that we stayed in the room much but just unwinding at night. But other than that the view was amazing and the room was very clean, the bed was decent and the staff was nice!

Heating unit was horrible. We had to turn it on and off all night to regulate temperature. Bed was broken down.

We stayed here for a night this weekend. I specifically sought out a cabin instead of a hotel because my husband loves nature. The cabin was easy to find, cute, and private. There was a private porch with chairs, bathroom, kitchenette, living room area, and a bedroom in the cabin we stayed in. You also get your own parking space for one car and wifi, which was so great because we had NO cell reception. We only had two issues - along the driveway where we parked were a ton of pistachio shells on the ground. It was obviously left there from a previous guest but it was gross and all over the ground as soon as I got out of the car. Another issue was that we were sound asleep after an event and at 5:30 AM the fire alarm started blaring!!! We woke up with so much adrenaline and were panicked looking for smoke or fire - no appliances were on (or used), the ceiling fan was going, there was no reason for it to be blaring. After a few minutes, we started looking for the emergency after hours number and the smoke alarm stopped. I couldn't sleep after that. We told the staff over the phone when we checked out and all they said was that they would tell maintenance. There was no other efforts to make the situation right, which was disappointing. We won't be staying at this location again, which is too bad because we would have if we received more compassion from the staff after sharing our experience.

Pros: quite area. Easy access, contactless check in and check out. Coffee, tea, yogurt, oatmeal and granola bars in the second floor free of charge. Shampoo, conditioner, body wash and body lotion provided. I like the make up towel! Cons: there's no phone signal in the property and Wi-Fi did not work for the first 24hrs of our stay. Because there's contactless check communication might be a little tricky after hours. The water in the second floor was over. We let the person in the gift shop know and no refill was made. The air/heat is noisy and doesn't turn on automatically.

Beautiful lodge with views of the mountains. Quiet and secluded. Bathroom in our room could use updating. Shower took rather long to heat up and the Direct tv in our room didn't work, but we were able to stream via the wifi.

Check in was contact less and was excellent!! Easy and communication was timely and our room was even ready early. The bed was also one of the most comfortable we’ve slept in. Would recommend 10/10

The property is in a beautiful area and the rooms and common area are nice and clean. The heating unit in our room was noisy and did not function correctly. It was hard to sleep with the noise.

For overnighting travel the complicated checkin made the staff look poorly. Expedia implied a pay onsite checkin but I never saw the staff. We corresponded entirely by text message. The check-in window is very narrow so you really can only pay and check-in by phone and website. The room HVAC was so loud and blows over the bed every 40 minutes so sleep was bad. The bed was over soft and had a large depression in the middle so we had to sleep close to the edge to minimize back pain. The setting is in good condition but it is dated. Room ventilation was poor so that even the bathroom fan running a long time could not get the excess humidity out of the room. For the value to price, I wish I had stayed elsewhere for an overnight stop.

Our stay at Sylvan Valley Lodge was perfect. We especially loved our host Lucy , she went over & above to make our stay even better with her knowledge of all the places we visited . Thank you 😀 it’s always wonderful to make new friends!

This is a really pretty location in the woods, located just outside Helen. We did book through Hotels.com and there is contactless entry BUT be vigilant the day of. I paid my full amount minus a small amount and the 15.00 a day fee stated ( what Hotel.com asked me to pay like 90% of the fee) but the day of I did not get a code to get in as stated. There is only staff at this location until 5 pm and they are not back until 9 am so I was aware I needed the code as we would not be there until after that time. I messaged them and was told they needed the remaining balance paid before I would get that information. I was at work in the middle of craziness so I had to call in a flurry to get that done… so if you are booking through here and know you will be showing up after 5pm make sure you take care of this or are on top of it. In saying that the woman I spoke to was VERY nice and took care of it and minutes and I received all my codes. I would give this property a 7/10. Pluses- short drive to Helen. Quiet in the woods feel, and a very pretty property. They have wine tastings by appointment, a cute gift shop and a very nice covered venue area, and a back patio with little hanging lights that’s very pretty at night. Ample parking, very clean, the family room if you were with multiple families is a nice touch. They have keurigs with nice mugs in the rooms with good coffee and nice size TVs, and our room had a jacuzzi tub ( we didn’t use it so no reviews on that). A nice veranda

Cabin 23 was exactly what I needed for a peaceful stay. It's a very nice cabin in an ideal spot. There are many fun activities nearby. Well-equipped kitchen. The cabin was clean and a nice layout. Joyce was very sweet and accommodating. Already planning another stay.

The stay was just okay. I never saw anything for wine tasting in r even offered information on it. Everything was either locked or just not friendly staff.

Staff was very friendly and our room was very nice and clean. There was no staff or security on site overnight. You were texted a number to call if you had problems. Would not have stayed here had i known this. Building was left open all night. Anothe couple staying there burnt popcorn in the common area microwave and set off the fire alarm. I thought the alarm going of at first was on the tv. This was at 11pm. At 11:15, i looked out the door to see a gentleman with the outside doors open fanning the awful smell and smoke. He told me what was going on. The alarm is still blasting. I then call the number we were texted and a lady answers the phone only to say she would send the maintenance man over to shut it off. That happened around midnight. Night of sleep ruined. No fire department or police showed up to make sure nothing else was going on and to clear the building. What if that microwave had blown up and caught on fire, were we to put the fire out and hope everything was fine. No one even followed up to apologize for this inconvenience! Their grab and go breakfast was a joke. Almost empty baskets of chips, power bars, granola bars, and a couple of containers of yogurt in this little fridge. What the heck! In my book this is one and done. We could of stayed at one of the other chain hotels in the area for the same or less price and at least had a decent breakfast. What a way to ruin our anniversary weekend!

The property is very well maintained, and the staff was very friendly and helpful. However, they leave at about 5 PM and as a result for sometime, I was the only person in the whole place. I tried very hard to make sure I didn’t think about the movie “The Shining”. Once I got comfortable, it was very nice! I highly recommend.

We got there a little earlier and they were kind to let us in . The room was ok, needs a little update but it was a good size. It has a fridge with freezer so I loved that . It was pretty cold and they didn’t have any heater so we were freezing, we call reception but nobody was there to help us. We had a good night sleep that night because the following night some guest were at the living room and they were loud , not a problem to me if after midnight they would’ve lower their voices but it was after 2 am and they kept the party going, we were not able to sleep at all that night (even though it says 10 pm-9 am quiet time)….. We were there for only 2 nights . We left exhausted . Place is pretty but i expected to be more like the website shows.

Planned our anniversary at the Lodge. We were very pleased with the ease of check in, cleanliness and how private it was!. We did have a shared balcony but that was fine. Perfect weather 👌. Ac was good and cold. Shower nice and hot. Loved how it was just a short 8 min ride to helen. And Cleveland is just right down the road and has some great restaurants. Try Ol Cyldes!. We will definitely be back thank yall so much. They have have an email and text message that you can contact the employees and they have always been prompted and very helpful to me.

Wasnt the greatest experience. We checked in "they text you the door code" there were people already staying in our cabin. Walked in on another couple and thier dog. They were great about it, but it was awkward. Called the "after hours number" and they appologized and asked if they could call me back once she pulled over since she was driving, called back and gave us a code to the cabin next door. While I was on the phone with her I confirmed that we could be able to stay in the same cabin the next night also since we were going to be there two nights, she said yes she would make sure that happened (spolier alert this did not happen) This cabin was nice, bed was hard as a rock and my husband didnt sleep very well that night. Back to check-in there was suppose to be a wine tasting until 6pm, but when asking (had to call) because there was nobody there she said they "decicded to go to dinner" it was 5:30ish and the wine tasting was suppose to be open until 6. The next day, we had a reservation for ziplning at 10:30am while we were there I got a text that asked me to call at my ealiest convienience, so when we finished we were headed into Helen to get lunch and I called then back. They asked if we could come back to switch cabins back to the origional because it "would make it easier for them with the people coming to check in to the one we were currectly placed in" so we had to drive back to the cabins, move our stuff and then we would go eat lunch. Very Inconvenient.

Excellent place to stay just minutes away from Helen.

Good location.

It's close to Helen but far enough that you are not dealing with traffic and noise. Nice touch of nature valley bars in the common area, nice pre hike snack. It's quite a lovely property with on site wine tasting. I would definitely stay here again

Perfect location. 5 min drive to downtown and peace and quiet once at the cabin. Comfy bed & pillows. Cute & cozy interior. Loved everything about our stay & will definitely be back.

Beautiful lodge with views of the mountains. Quiet and secluded. Bathroom in our room could use updating. Shower took rather long to heat up and the Direct tv in our room didn't work, but we were able to stream via the wifi.

Close to town.

Off th3 caitic beatin path. Didnt have to look at parking lots and rooftops

It is close to but not in Helen. It is quiet, conveniently located, has a wine tasting and the rooms are very nice. However, the windows need to be washed. The outside tables on the balcony need washed. The rug in the room needs cleaned. There was no food Saturday night. We heard so much about the charcuterie board but it was not available. We ended up eating a granola bar for dinner.

Planned our anniversary at the Lodge. We were very pleased with the ease of check in, cleanliness and how private it was!. We did have a shared balcony but that was fine. Perfect weather 👌. Ac was good and cold. Shower nice and hot. Loved how it was just a short 8 min ride to helen. And Cleveland is just right down the road and has some great restaurants. Try Ol Cyldes!. We will definitely be back thank yall so much. They have have an email and text message that you can contact the employees and they have always been prompted and very helpful to me.

The property is nice, but there is a lot of noise from the highway nearby. Also, not so sure what the additional property site fees included. The lodge and winery were closed while we were there.

It was a great cozy cabin for two with a sizable Jacuzzi tub, comfy bed and a warm fire place! Wine tasting was very personal just you and your party plus whoever is managing the inn that day. Wine tastings are by appointment $25 a person.

This was an amazing, safe, quiet and peaceful place. The tasting room is wonderful. Twisted wines are quite good. Staff was amazing. We will be back.

I reserved my thoughts about this property until we stayed there. First of all, the good things about this property is that it was quiet and still close to Helen to be able to enjoy the town without being in the middle of the holiday crush and the staff was friendly. However, we were very disappointed because we had booked this property with the understanding that a hot breakfast was included in the rate in order to save some money. A couple of days before we were to arrive (and after the deadline to cancel had passed) I received an email from the property talking about their “Grab and Go” breakfast, which consisted of packaged pasteries, packaged cereal and whole fruit only (my husband is Celiac and unable to eat this kind of food). In fact, even though Expedia and the property’s own website states there is a restaurant, be aware that this property DOES NOT have a restaurant on site. When I called to confirm this, I was told that Expedia should have changed the information, but as stated, it is also on the property’s website that there is a restaurant still. The management offered a bottle of wine as “compensation” but having to go somewhere for breakfast and spend more money, after expecting a full breakfast, was disappointing. The room we stayed in, while it was clean and tidy, it is in desparate need of a renovation. I got the impression that the sister property in Dahlonega, GA is the one that is getting all of the love.

We loved our room and the property was beautiful. Great coffee in the room and i even enjoyed a tasting!

Rooms very comfy and well furnished. Enjoyed the shared great room with its large sitting area and shared big screen TV. Nice nice little breakfast nook area for self service of coffee’s, oatmeal, yogurt, muffins. The part we were disappointed about was the wine tasting area. It said it was open till Sunday at five. We arrived at four and a one star person acted as if it was already closing, plus it was completely empty. there’s a nice patio out doors for tasting with lovely trees and foliage, but there is a lot of road noise so perhaps that’s a factor. We left there and went to another vineyard in the area that was open till six and was very festive with lots of people and music. it was just 3 miles away and a night and day difference! I would say stay here to be outside of busy Helen, and away from crowds, but yet close to vineyards, but just go in knowing that this vineyard might be very quiet.

This is a nice cute stay. It is self check in with no one around. Sadly wine cellar was closed for our stay and i really wish the balcony was private instead of shared and that there were curtains instead of just blinds for privacy. Appreciate the snacks left with coffee in shared lounge space.

The front counter service was nice. The room and bed were comfortable and clean. Headboard could have been dusted but other than that it was really nice. Bathroom was clean but water took a long time to heat up. Toilets were outdated so it used too much water. The breakfast was inadequate. Only one container of oatmeal and some yogurt were there and that was not replenished from the night before. The coffee was good but my spouse doesn't drink it and there was no tea or juice. This was listed as a bed and breakfast so it was rather disappointing in that aspect for the price. I slept well because of the bed and quiet, so that is the reason for the higher rating. I forgot to take photos of the room but it was comfortable.

My husband and I stayed here for one night and it was, overall, an okay experience. The lodge is right off a busy main road so if you sit outside on the patio you hear all the cars going by. The winery was quaint, but only one person was working and it took a long time to get service. They were open until 5pm and it would have been nice if it was open later; would have loved to sit in the lounge, listen to the music, and drink wine later into the evening. The charcuterie board was fabulous. Our room was satisfactory and clean but we felt the pillows were too hard for us; we both tossed and turned all night. There was no way to turn the AC down without turning it from Light AC to Regular Air flow or to off so I froze most of the night. There were no extra blankets in the room and no front desk staff to ask. It is in very close proximity to Helen and just outside the downtown area so we weren't stuck dealing with that craziness. The same lady who ran the winery lounge greeted us a check-In and she was friendly and sweet. Don't know if we would stay here again though.

It is close to but not in Helen. It is quiet, conveniently located, has a wine tasting and the rooms are very nice. However, the windows need to be washed. The outside tables on the balcony need washed. The rug in the room needs cleaned. There was no food Saturday night. We heard so much about the charcuterie board but it was not available. We ended up eating a granola bar for dinner.

Comments from previous guests made very good comments regarding the B&B breakfast. This is not a B&B. They stopped serving breakfast over two years ago, per the front desk staffer. Those comments should be deleted two years ago but they have continued to allow that in their promotion.