Palazzo Guicciardini

Hotel was great, service was incredible - however, very disappointed that I paid for the junior 4 suite and was given a much cheaper room without being informed. I was not told that my room had been switched. Very disappointing as otherwise my experience would have been great.

The hotel was difficult to find. Located in a side alley space. To enter, you had to buzz to get in, then enter a dark, metal gated area, then walk a dimly lit area to locate an unmarked door which was a lift. There was a young woman who checked us in. We didn’t see anyone at the desk till days later when we checked out. Neither bed was comfortable, one being a pullout sleeper. Housekeeping did a good job cleaning. We would not stay there again.

Creo que tienen un área de oportunidad en cuanto a la presencia en la recepción. Era raro ver a alguien, aunque está el WhatsApp nunca será lo mismo que estar ahí atento a. El desayuno nada recomendable, es pan. Nada cliente. Yo lo cancelé pero es una realidad que es una ventaja enorme tener el desayuno incluido considerando que son espacios que reciben personas de todo el mundo con diferentes costumbres. Se entiende que en Italia no se acostumbre el desayuno pero al ser un hotel creo que es una buena área de oportunidad. El personal muy amigable y servicial. Los cuartos espectaculares!!! ❤️👌

Beautiful palazzo residence with a very easy check-in and departure. Our room was of generous proportions with beautiful windows and curtains framed by the alfresco ceiling.

This is a small boutique hotel 5 minutes walk from the ponte Vecchio bridge! The staff were so kind and gave us a map of the city and gave us information on great things to see and restaurants to try! The hotel was beautiful and the room was HUGE and property very clean! Our only issue was when typing in the name of the hotel on Google maps, it had our Uber drop us off at a historical sight a couple blocks away due to the two having the same name- this error is mostly our bad because we didn’t confirm the address before putting it in for the Uber but would have been a nice heads up!