Name: The Crossroads Hotel - Newburgh
Address: 5 Lakeside Road, Orange Lake, Newburgh, New York, United States of America, Orange Lake, New York, US
Price range: $74–$210 per night
Rating: 7.37

What guests think

At The Crossroads Hotel - Newburgh, travelers describe helpful staff and a convenient highway location, but also recurring issues such as dated maintenance, smoke smells, broken elevators, late-night noise, inconsistent cleanliness with bugs, and closed or nonfunctional amenities.

Several reviews still praise clean rooms, comfortable beds, and fair value. Others mention unreliable Wi‑Fi and service lapses, including early housekeeping visits and inconsistent communication. Expect a budget stay with trade‑offs and check current amenity status.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report out-of-order elevators, a closed pool, and broken ice machines, with the on-site bar/restaurant not operating. Overall amenities feel limited or unavailable.

Related guest reviews

6

Cynthia

Aug 5, 2025

·

Stayed 1 night

Pool closed. Doors broken. Room smelled like humid smoke. No ice machine. Restaurant permanently closed.

8

Kristine

Oct 1, 2025

·

Stayed 1 night

Room was comfy and certainly a great value but the hotel could use some overall repairs. Light fixtures in the hallway with no cover, writing on the door to our bathroom. Elevator not working so we used the stairs, which was fine except that the stairwell stunk.

6

Ronnett

Jun 15, 2025

·

Stayed 1 night

Everything was fine. Except elevator out of order.

4

Tommy

Aug 17, 2025

·

Stayed 1 night

Convenient location off 84. Property in dire need of maintenance. Rugs in room had big stains in multiple spots, drawer to dresser cracked and coming off hinges. Ice machine not working, A lot to pay for such a poorly maintained facility!

4

Kevin

Sep 16, 2025

·

Stayed 2 nights

I would not recommend his hotel. Elevator on my side of the hotel was out of order, but front desk attendant did not tell me that. She let me walk to the elevator to see the 'out of order' sign. I went back to her and asked if there was another elevator. I could use the elevator on the other side of the hotel to get to the second floor, but till had to walk up the stairs to the third floor. Luckily, I am capable of walking up stairs. Saw a few roaches in the room and also a hole in the wall.

4

Julita

Oct 12, 2025

·

Stayed 2 nights

The elevator on our side of the building wasn't working. The ice machine was broken. You had to go to the front desk for ice bags. The carpet in the room was stained and in desperate need of replacement. The whole hotel needs a makeover. I would not recommend this hotel.

4

Yarieli

Jul 20, 2025

·

Stayed 1 night

Amenities were not open. Breakfatst was not included even though it stated it. Pool was closed for the season. Alot of noice from the workers could have been due to the location of the room. Howevee. Seems like theee are homeless people in the parking lot.

4

Paige

Sep 20, 2025

·

Stayed 1 night

The air conditioning was not working properly, the elevator was out and they didn’t inform me when I checked in despite being on the third floor, and was overall dingy. They had a sign on the door informing guests to lock and deadbolt the door which makes me feel as if this location is unsafe. It was odd.

6

Melody

Aug 30, 2025

·

Stayed 1 night

Nice area. Convenient to highway. Marijuana smell. Both knees replaced, & elevator on our side was out of order. Had to carry stuff up a flight of stairs. Couldn't change rooms because I booked w Expedia. Not happy.

2

Charles

Aug 17, 2025

·

Stayed 1 night

No pool, no bar, no doors allow access but front doors because they don't work. Bathroom door was falling off and the hotel needs a lot of work. It looked nice at one time.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: several guests found rooms clean, but many cite strong smoke or marijuana odors, stained carpets, musty areas, and sightings of roaches or other bugs. Some hallways also drew mold or mildew concerns.

Related guest reviews

2

Elisheba

Feb 17, 2025

·

Stayed 2 nights

The hotel was overall shabby. There were live bugs in the bathroom. The toilet had a small leak. The wallpaper was peeling and there was food crumbs in the small foyer of the room under the microwave/refrigerator. The linens were clean and one of the beds was comfortable enough, mismatched headboards though. The carpet had unidentifiable stains. The staff was serviceable but not friendly. It seemed like a family was living there because we often saw them in the reception area. Would not stay again.

4

Kelvin

Oct 20, 2025

·

Stayed 5 nights

Found roaches in my room. Hallways smell like weed and cigarettes. Room smelled like bad body odor

4

Thomas

Jun 23, 2025

·

Stayed 2 nights

Hallways had a funny smell, room was musty and smelled . Hotel was dated and needed renovation. Won’t be staying here again

6

Carmen

Jul 1, 2025

·

Stayed 3 nights

It was quiet but smell of cigarettes even though it’s supposed to be non smoking. The carpets were filthy. Will not stay here again

2

Brian

Oct 19, 2025

·

Stayed 1 night

Hotel rooms were full of cigarette smoke. Hotel was run down and not very well maintained. Stains on sheets and walls.

4

Amenda

Jun 29, 2025

·

Stayed 3 nights

People smoking in the hall, dirty towels in the room and bugsi. The room and dirty carpet.place smells foul.i would never recomend any one to stay there.

4

Jason

Feb 19, 2025

·

Stayed 1 night

I don't know where those 10/10 reviews are coming from. It looks nice from the photos and the beds themselves seemed clean but I draw the line at roaches in the tub at 7am. And all you get from the person at the desk is that she just works there. And no coffee at 7am either. I would keep going on, but that wouldn't be nice to all the tenants who live there. Whatever. Seriously! Pick another hotel.

2

Christina

May 10, 2025

·

Stayed 1 night

There is black mold on the 3rd floor ceiling, plaster falling from the ceiling, and reycling bins lined the halls to catch moisture. Unsafe conditions! After a 12 hour day, at the airport due to lighting and storms, I finally landed in Newburgh at 3:40 in the morning. I checked with the nice woman at the front desk and took the elevator up to find black mold linging the halls.

10

Stephanie

Nov 8, 2025

·

Stayed 1 night

Convenient to West Point, clean nice staff. Beds comfy, bathroom clean. Great for the money. Allowed us early checkin to get to an event on time.

2

Carla

Jun 21, 2025

·

Stayed 1 night

First the elevator work weird and when we got to our room was dirty!!! For the price we paid was awful stay! I don’t recommend it!

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Rooms

Rooms are basic and dated but many find the beds comfortable; several guests report small bathrooms, noisy hallways, and issues like spotty Wi‑Fi or malfunctioning AC/TVs.

Related guest reviews

8

Deana

May 3, 2025

·

Stayed 1 night

A solid, budget friendly place for a one night stay. The property was clean, as was the room. The WiFi didn’t work, and there were some folks being a little loud in the hallway, but other than that, no complaints. I would stay again.

6

stacey

Jan 8, 2023

·

Stayed 1 night

Property is on the old side. It’s also very loud inside the hotel. Can hear people talking and playing music easily through walls. Our room was clean but it smelled like weed. Also the toilet is set way too close to the door. You can’t sit on the toilet and close the door without at first sitting sideways facing the tub. Front desk girl was very very friendly and nice but never mentioned how to access the Wifi at check in.

8

Sophia

Jun 8, 2025

·

Stayed 1 night

Booked last minute after having a horrible experience at the Ramada and was able to check in early. The hotel is nice and clean and pretty conveniently located. The staff was friendly. The only issue was that the air conditioning was not working in the room we were staying at. Had asked the front desk lady if maintenance could check it out but unsure if they actually did or not. But overall would definitely stay again!

6

Mary

Jun 8, 2025

·

Stayed 1 night

The price was reasonable for the amenities, but the noise and loud partying on our hall was unpleasant. We tried to change rooms but we're told they were sold out. Maybe.

2

jonathon

Jul 20, 2025

·

Stayed 1 night

This is a wonderful hotel to stay in if you enjoy terrible experiences. There was apparently a parking lot, lobby, and stairwell party until 3:15am. Hands down the loudest hotel I have ever stayed at. I have been to quieter concerts.

10

MINH

Jul 21, 2025

·

Stayed 2 nights

Very quiet, clean, and comfortable. If it is compared with big brand hotels for a 10, then this hotel would be a 6 because the room is very small. Otherwise, this hotel would be 10/10.

8

LaCretia

Apr 4, 2023

·

Stayed 1 night

The front desk staff is always pleasing and helpful. The bed's are super comfy and you will sleep like you're on a cloud.

8

wayne

Oct 8, 2025

·

Stayed 3 nights

The room was nice and accommading for a wheelchair. Clean room and great shower. Only problems were ice maker broken but they did give us a bag of ice from the freezer and could not connect to wi fi.

8

Richard

Aug 29, 2025

·

Stayed 3 nights

The property appears to have been either something else or in better condition at some point in the past. The staff are friendly albeit wearing jeans and t-shirts. The pictures of the outside look great; the inside is very dated and in definite need of a updating. The rooms are comfortable enough - the property would benefit greatly from a refresh.

10

Stephanie

Nov 8, 2025

·

Stayed 1 night

Convenient to West Point, clean nice staff. Beds comfy, bathroom clean. Great for the money. Allowed us early checkin to get to an event on time.

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Service

Many guests describe the staff as friendly and accommodating, with occasional early check-in or helpful assistance. However, multiple reviews note poor communication, rudeness, mistaken room assignments, and housekeeping entering rooms early.

Related guest reviews

10

Alexander

Mar 18, 2025

·

Stayed 1 night

Very clean and modern. Convenient parking. Friendly staff. Laundromat 4 minutes away.

6

Ligia

Jun 30, 2025

·

Stayed 1 night

No staff available, broken bathroom door

2

Thanh

Jul 18, 2025

·

Stayed 1 night

We made a reservation through Expedia for 2 Executive Studio suites. In Expedia, the Executive Studio suite sleeps 3 persons. I called the hotel after making the booking to ask if it meant there was a sleeping sofa in addition to the bed. They said no, that I had booked 2 standard rooms with one bed in each. I then book another room in a separate reservation, also through Expedia. At check-in, the lady told us that we only have 2 rooms booked, and that she found no other reservation. After a while, she finally found it and issued a key. When we entered the room, we found out that the room as occupied by someone and his/her belongings are all over the place. We went back to the front desk and got another key, this time to an empty room. There was no apologies nor expression of regret from the front desk. We slept with the doors dead bolted because we were not assured someone would be issued a key to enter our room.

4

Kevin

Sep 16, 2025

·

Stayed 2 nights

I would not recommend his hotel. Elevator on my side of the hotel was out of order, but front desk attendant did not tell me that. She let me walk to the elevator to see the 'out of order' sign. I went back to her and asked if there was another elevator. I could use the elevator on the other side of the hotel to get to the second floor, but till had to walk up the stairs to the third floor. Luckily, I am capable of walking up stairs. Saw a few roaches in the room and also a hole in the wall.

2

Michael

Oct 19, 2025

·

Stayed 1 night

1. Water stains on ceiling outside our room. 2. Water pressure in shower was terrible. 3. Cleaning crew walked into our room unannounced before 9am while we were still in bed. 4. When I tried to call the hotel to work out a scheduling problem they hung up on me twice. 5. The woman at the counter was extremely rude by cutting me off mid sentence 3 times. So much so, I asked to speak to the manager When she went to contact the manager, she slipped and fell on the floor being mopped. She then looked at me and said thanks. When I asked how it was my fault that she fell, she said I got her all flustered. 6. The manager never contacted me as requested - DO NOT STAY HERE EVER

10

Charles

Aug 28, 2025

·

Stayed 1 night

Usually all I require of a hotel is a good bed and a hot shower. But this was a nice room in well-maintained condition (and with nice pillows), which made the experience very enjoyable. The staff was very helpful, especially as I had made two separate reservations which needed to be linked up. Location was very convenient to the highway.

10

Jessica

Jul 19, 2025

·

Stayed 1 night

Front desk and the cleanliness of room was excellent

10

William

Nov 18, 2025

·

Stayed 1 night

Great staff and great stay

6

Kevin

May 18, 2025

·

Stayed 1 night

Not the best stay. We were told check in *starts* at 3 and we’re told to come back in an hour to see if our room was ready. Desk person was a little rude about it. Almost late to the wedding we were attending as we had limited time once we got to our room. TV didn’t work, AC sounded like it was going to blow up. Would definitely choose another hotel in the future.

10

Stephanie

Nov 8, 2025

·

Stayed 1 night

Convenient to West Point, clean nice staff. Beds comfy, bathroom clean. Great for the money. Allowed us early checkin to get to an event on time.

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Location

Convenient to the highway, West Point, and nearby attractions. Some guests noted late-night activity and noise around the property that affected comfort.

Related guest reviews

2

Nicole

Apr 9, 2025

·

Stayed 1 night

Loud noises all night in the lobby, hallway and parking lot.

2

jonathon

Jul 20, 2025

·

Stayed 1 night

This is a wonderful hotel to stay in if you enjoy terrible experiences. There was apparently a parking lot, lobby, and stairwell party until 3:15am. Hands down the loudest hotel I have ever stayed at. I have been to quieter concerts.

10

William

Apr 15, 2023

·

Stayed 1 night

Nice place- convenient to interstate, and quiet.

10

Michael

Apr 24, 2023

·

Stayed 1 night

Comfortable and clean, convenient to the highway

10

Ricardo

Mar 24, 2023

·

Stayed 1 night

It was next to a major Truck Stop. All was very well. Will recommend to friends.

10

Charles

Aug 28, 2025

·

Stayed 1 night

Usually all I require of a hotel is a good bed and a hot shower. But this was a nice room in well-maintained condition (and with nice pillows), which made the experience very enjoyable. The staff was very helpful, especially as I had made two separate reservations which needed to be linked up. Location was very convenient to the highway.

8

Susan

Mar 10, 2023

·

Stayed 1 night

Great location beside the convention centre, made for a more pleasant and efficient use of time at the CABDA convention

10

Stephanie

Nov 8, 2025

·

Stayed 1 night

Convenient to West Point, clean nice staff. Beds comfy, bathroom clean. Great for the money. Allowed us early checkin to get to an event on time.

10

Alexander A

Apr 8, 2025

·

Stayed 1 night

Great place. Conveniently located. Second stay. Late check in.

8

Jacquelyne

Nov 24, 2024

·

Stayed 1 night

Very clean, close to the highway.

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AI-generated summary based on recent guest reviews

Dining

On-site dining is largely unavailable: multiple reviews report no breakfast and a closed restaurant/bar. A few exceptions mention special events or food offered, but this is not consistent.

Related guest reviews

6

Cynthia

Aug 5, 2025

·

Stayed 1 night

Pool closed. Doors broken. Room smelled like humid smoke. No ice machine. Restaurant permanently closed.

8

Leah

Mar 18, 2023

·

Stayed 1 night

The lobby and rooms have been updated but the bathrooms still need a lot of work. Loved the chef. She made some great food. Was extremely helpful and just an all around ray of sunshine! She's the best!

6

Richard

Sep 2, 2025

·

Stayed 2 nights

OK place but needs some upgrades- No dining

4

Yarieli

Jul 20, 2025

·

Stayed 1 night

Amenities were not open. Breakfatst was not included even though it stated it. Pool was closed for the season. Alot of noice from the workers could have been due to the location of the room. Howevee. Seems like theee are homeless people in the parking lot.

10

Ceni

Dec 2, 2024

·

Stayed 1 night

Great hotel, coffee not great but that’s really not important, the room was perfect and clean, very very confortable for the price

10

Jana

Feb 15, 2023

·

Stayed 4 nights

Super Bowl party was unexpected but fun! Cozy setting with fantastic food buffet! Unbelievable!!! Five stars for staff!!!

4

Tony

Feb 6, 2025

·

Stayed 2 nights

False advertisement. No lounge or restaurant since covid which is what, 4 years ago or so. No breakfast as advertised and the smell of Marijuana in the hallway made me not want to leave my room . Absolutely getto

4

Jason

Feb 19, 2025

·

Stayed 1 night

I don't know where those 10/10 reviews are coming from. It looks nice from the photos and the beds themselves seemed clean but I draw the line at roaches in the tub at 7am. And all you get from the person at the desk is that she just works there. And no coffee at 7am either. I would keep going on, but that wouldn't be nice to all the tenants who live there. Whatever. Seriously! Pick another hotel.

10

Wiley

Apr 6, 2023

·

Stayed 1 night

Great gym. Coffee in rooms terrible. Great staff, really clean.

2

Charles

Aug 17, 2025

·

Stayed 1 night

No pool, no bar, no doors allow access but front doors because they don't work. Bathroom door was falling off and the hotel needs a lot of work. It looked nice at one time.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$98
February	$90
March	$87
April	$88
May	$92
June	$112
July	$120
August	$110
September	$100
October	$109
November	$104
December	$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $89	16 $89	17 $89	18 $134	19 $140
20 $93	21 $74	22 $92	23 $93	24 $93	25 $140	26 $140
27 $93	28 $74	29 $93	30 $93

Su	Mo	Tu	We	Th	Fr	Sa
				1 $105	2 $210	3 $210
4 $105	5 $83	6 $104	7 $105	8 $157	9 $210	10 $210
11 $157	12 $83	13 $105	14 $105	15 $105	16 $157	17 $157
18 $105	19 $83	20 $105	21 $105	22 $105	23 $157	24 $157
25 $105	26 $83	27 $105	28 $105	29 $105	30 $157	31 $157

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Monthly average prices

About this property

Location

Room options

Executive Room, Accessible

Executive Room, 2 Queen Beds

Executive Studio Suite

Executive Room, 1 King Bed

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about The Crossroads Hotel - Newburgh

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Prices for upcoming dates