Diamonds Villa

Slept here for a few hours and was pleasantly surprised by the cleanliness and amazing service from Ismail and Kay. All were very helpful and was offered an upgraded room and parking. Thanks! I was given two codes for the main and bedroom doors which was easy enough to use and access. There were no en-suite rooms left at the time but that was not a problem as my room had a sink, kettle and even a fridge with usual tea and coffee sachets as well as plenty of towels and small individual tubes of shower gels and etc. I will return because Ismail was so helpful! Well done!

Close to transport and off road parking.

Thinking Diamond Villas sounded good and always wanting to support small business, we booked. Arrived and had to wait for a man to come from next door to let us in. The room was SO small with a shower in the bedroom right next to the bed. The toilet and sink were next to shower behind a door. The room was Clean and a clean bed, but VERY dated and Not worth the £150+ we paid…. Thanks be we only booked for one night. The limited parking was being used, so extra cost to park the car. We opened the window wide and there was a powerful fan, otherwise we would not have stayed as very claustrophobic. Oh and we were told ‘no alcohol in the room or you will be removed and charged £25 for a deep clean’….. Never had this is the MANY holidays we have taken. By far the worst hotel we have ever stayed in - AVOID

Small car park on site. Londis shop across the road, Goodfillers and Blooms cafe about 5 minutes walk. 15 minute walk into town.

We stayed here on 25/07/2025 for one night. We arrived at around 15:30, and after quite a rude interaction with the person on the phone we finally got to our room, to be met by the cleaner who was still cleaning the room despite the fact it should have been ready by 14:00 (check-in time). Once he had finished, the room was still not in great condition. Marks all over the walls, and toilet not very clean. The whole place is just very tired and could do with a refurbishment and almost felt like it was the company's "forgotten property". Also messaged them about how to pay for parking in one of the spaces but never got a reply. Location however was good, about a 20 minute walk to the city centre which was ideal. There is also a couple of convenience shops on the doorstep which is handy. All in all, it is fine for 1 night but wouldn't stay any longer.

Clean and tidy. Easy access to and from city centre by bus.

Minging room to be honest Staines on walls .. wall paper hanging off All chrome rusty Shower door covered in grime on seals Whole place had a wierd smell and extractor fan rattled all night. Avoid

I didn't like anything I was told I would be on the first floor double bed but when I got there the owner said go round the back and gave me the key safe code which opened on a bedroom on the ground floor the bathroom was moldy and dirty I am reporting it to the council environmental and hotel inspector don't go pay the extra for a better hotel

Basic accommodation, clean and adequate.

I recently booked to stay with you guys Upon arrival I paid an extra £15 to upgrade to a private bathroom which I couldn’t even use to shower because the water overflowed like the drain was blocked and the shower didn’t work properly it kept going scalding hot then freezing cold There were big hairs in the shower too One of the towels had a large brown stain on which I have pictures of so I just used it to dry the floor, disgusting but obvious what it was I had to shower in the sink Then onto the actual room… the bedding was stained and there was an aggressive drugged up lady that came out of a downstairs room who said she lives downstairs and has come off the streets She was slamming doors all night and while I was outside she was aggressive. We didn’t sleep because of worry we even had to ring reception to express our worry and he said don’t worry she’s drunk Why would you have someone like that when you’re trying to run a business She was shouting with loads of her crackhead friends then coming in and out slamming all the doors Complete waste of 70 quid Would like a refund

We stayed here on 25/07/2025 for one night. We arrived at around 15:30, and after quite a rude interaction with the person on the phone we finally got to our room, to be met by the cleaner who was still cleaning the room despite the fact it should have been ready by 14:00 (check-in time). Once he had finished, the room was still not in great condition. Marks all over the walls, and toilet not very clean. The whole place is just very tired and could do with a refurbishment and almost felt like it was the company's "forgotten property". Also messaged them about how to pay for parking in one of the spaces but never got a reply. Location however was good, about a 20 minute walk to the city centre which was ideal. There is also a couple of convenience shops on the doorstep which is handy. All in all, it is fine for 1 night but wouldn't stay any longer.

Property was perfect for the price. Clean and welcoming. Shower was nice and the bed was comfortable. I was able to get in touch with the management on arrival. Tap in the ensuite was cold and despite running for a while, did not produce hot water. The building was subject to some noise pollution and you could clearly hear other guests in other rooms. Other than that, I would book again.

It was very clean and the facilities were as described. We had a twin room. It was downstairs next to the front door but it was very quiet in the property. We weren’t disturbed. Good tea and coffee making facilities. Fridge and bottled water provided. Host was on hand when we checked in and explained everything we needed to know. Just stayed on night. Met our needs comfortably. Uber from Betty’s York area around £5 each way. It is walkable too.

The hotel is well located. I stayed in the annexe room at the rear of the building accessed through a small yard at the back. Recently decorated the room was clean, warm and surprisingly quiet. Bed was very comfortable, and a very spacious bathroom with nice thick towels. My only criticism would be that there is a strong smell of new carpet in the bedroom

Basic as it gets, no towels provided, no staff on site, you need a degree to get through security locks, strong smell of cigarette smoke. Plus side: Close to York Minster and the hospital. Nuff said, line drawn and will not be revisiting.

Minging room to be honest Staines on walls .. wall paper hanging off All chrome rusty Shower door covered in grime on seals Whole place had a wierd smell and extractor fan rattled all night. Avoid

Nothing special, literally a room with a shared bathroom. Fairly cold but it when it’s £37 a night it’s pretty good.

I was staying in the property for four nights, spending most days sightseeing. For a double room it was a bit cramped, but for a single traveller on a tight budget perfectly sufficient. The room was equipped with an electric kettle and a mini-fridge, which was convenient for a few day stay. The room also contained a well-stocked toilet (which however needs a hook for a towel) and a shower cabin opening to a room - not what I expected but not really a problem (if you can figure out how to set water temperature). I found opening the front and room doors with a card very practical and easy. Property is in general quiet, but other guests can be heard. Most of York attractions are located within 20-30 minutes walk from the property and personally I found no need for public transport in this town, I happily hiked all over it. And a tip for future guests: on your way to York Minster you will pass Aly's Bakery: their San Sebastian cheesecake is heavenly, not to be missed!

Thinking Diamond Villas sounded good and always wanting to support small business, we booked. Arrived and had to wait for a man to come from next door to let us in. The room was SO small with a shower in the bedroom right next to the bed. The toilet and sink were next to shower behind a door. The room was Clean and a clean bed, but VERY dated and Not worth the £150+ we paid…. Thanks be we only booked for one night. The limited parking was being used, so extra cost to park the car. We opened the window wide and there was a powerful fan, otherwise we would not have stayed as very claustrophobic. Oh and we were told ‘no alcohol in the room or you will be removed and charged £25 for a deep clean’….. Never had this is the MANY holidays we have taken. By far the worst hotel we have ever stayed in - AVOID

Property was perfect for the price. Clean and welcoming. Shower was nice and the bed was comfortable. I was able to get in touch with the management on arrival. Tap in the ensuite was cold and despite running for a while, did not produce hot water. The building was subject to some noise pollution and you could clearly hear other guests in other rooms. Other than that, I would book again.

We enjoyed our stay at the Diamond Villa hotel, for our weekend in York The room we stayed in was clean, although for the 3 of us we found it was a little difficult to move around, however we managed. Thank-you for having us

The hotel is well located. I stayed in the annexe room at the rear of the building accessed through a small yard at the back. Recently decorated the room was clean, warm and surprisingly quiet. Bed was very comfortable, and a very spacious bathroom with nice thick towels. My only criticism would be that there is a strong smell of new carpet in the bedroom

This was right on a bus line and close to York center. Room was small but fine for just sleeping in.

Room was small. The shower was an add on in the room. Door didn’t shut, toilet was cold and the bed was extremely hard, instructions to get in were not great stood on the door waiting for 10 mins

As a solo traveller with simple requirements, the property ticked all the boxes - own shower and immediate hot water, toilet, TV, kettle, bed was comfy. Just about close to town. Room was small but perfectly functional. Price was very fair. However - to me it is not made clear that there is no full-time reception. On arrival with no answer of the doorbell I had to ring a mobile number. What if my phone had been flat? This needs to be made very clear, especially for solo travellers. The check-in over the phone worked OK and I got into the room, but it is quite hard carrying bags and receiving instructions on phone about numbers to put on keypads. On arrival into my room I wasn't expecting stairs down and didn't see them as I was on phone receiving instructions as to where keycard was in room. If you want to go fully remote, these instructions could surely just be emailed on day of planned arrival? So very serviceable room, building/decor needs a bit of TLC and remote check-in needs to be streamlined.

Didn't get the door code before arrive.

Slept here for a few hours and was pleasantly surprised by the cleanliness and amazing service from Ismail and Kay. All were very helpful and was offered an upgraded room and parking. Thanks! I was given two codes for the main and bedroom doors which was easy enough to use and access. There were no en-suite rooms left at the time but that was not a problem as my room had a sink, kettle and even a fridge with usual tea and coffee sachets as well as plenty of towels and small individual tubes of shower gels and etc. I will return because Ismail was so helpful! Well done!

on check in if you can call it that. phoning a mobile number to gain access to follow instructions to gain entry, as a sole person i felt utterly unsafe staying here, after five minutes in the room i could not stay there. i returned home by train cutting my two day break to a end. its more like a half way house or hostel, should be removed as a b&b. disgrace.

Contact prior to my stay was a little problematic but on the day itself the people I spoke to were friendly and very helpful

After reading some of the negative reviews we were very pleasantly surprised. Staff were helpful and attentive and actually went above and beyond. Overall the property is a little dated and and in one of our rooms the tv wasn't working properly and in another the the lightbulbs needed replacing but it's clean, the beds are comfy and it's close to town. Would definitely stay here again.

We stayed here on 25/07/2025 for one night. We arrived at around 15:30, and after quite a rude interaction with the person on the phone we finally got to our room, to be met by the cleaner who was still cleaning the room despite the fact it should have been ready by 14:00 (check-in time). Once he had finished, the room was still not in great condition. Marks all over the walls, and toilet not very clean. The whole place is just very tired and could do with a refurbishment and almost felt like it was the company's "forgotten property". Also messaged them about how to pay for parking in one of the spaces but never got a reply. Location however was good, about a 20 minute walk to the city centre which was ideal. There is also a couple of convenience shops on the doorstep which is handy. All in all, it is fine for 1 night but wouldn't stay any longer.

I stayed in an ensuit room which was at backyard. When I checked in around 3pm, some celling light bulbs in the room were not working and the room was dark. But a staff negotiated me if they can fix the next day. I said no, then they changed after all. Also backyard door was not locked well and it moved and made huge sound every 5 min when winds blew. It was really awful in the night time when the door closed with really HUGE aggressive sound. We couldn't sleep at all. Not only the door sound but sounds from other rooms were very clear as well. On check out day, there was no staff at reception and we had no idea how to checkout. We needed to make a call to an indicated number but wasted almost 20-30 min. Better avoid. We paid ￡160 for this experience. Not cheap.

Room was small. The shower was an add on in the room. Door didn’t shut, toilet was cold and the bed was extremely hard, instructions to get in were not great stood on the door waiting for 10 mins

As a solo traveller with simple requirements, the property ticked all the boxes - own shower and immediate hot water, toilet, TV, kettle, bed was comfy. Just about close to town. Room was small but perfectly functional. Price was very fair. However - to me it is not made clear that there is no full-time reception. On arrival with no answer of the doorbell I had to ring a mobile number. What if my phone had been flat? This needs to be made very clear, especially for solo travellers. The check-in over the phone worked OK and I got into the room, but it is quite hard carrying bags and receiving instructions on phone about numbers to put on keypads. On arrival into my room I wasn't expecting stairs down and didn't see them as I was on phone receiving instructions as to where keycard was in room. If you want to go fully remote, these instructions could surely just be emailed on day of planned arrival? So very serviceable room, building/decor needs a bit of TLC and remote check-in needs to be streamlined.

The checkin process was annoying.It needs to be revamped.Checkout was seemless though.Didnt see a staff around in case anytg at no time of the day at all.

Clean and tidy. Easy access to and from city centre by bus.

Close to transport and off road parking.

Very convenient for getting into York

I was staying in the property for four nights, spending most days sightseeing. For a double room it was a bit cramped, but for a single traveller on a tight budget perfectly sufficient. The room was equipped with an electric kettle and a mini-fridge, which was convenient for a few day stay. The room also contained a well-stocked toilet (which however needs a hook for a towel) and a shower cabin opening to a room - not what I expected but not really a problem (if you can figure out how to set water temperature). I found opening the front and room doors with a card very practical and easy. Property is in general quiet, but other guests can be heard. Most of York attractions are located within 20-30 minutes walk from the property and personally I found no need for public transport in this town, I happily hiked all over it. And a tip for future guests: on your way to York Minster you will pass Aly's Bakery: their San Sebastian cheesecake is heavenly, not to be missed!

Small car park on site. Londis shop across the road, Goodfillers and Blooms cafe about 5 minutes walk. 15 minute walk into town.

We stayed here on 25/07/2025 for one night. We arrived at around 15:30, and after quite a rude interaction with the person on the phone we finally got to our room, to be met by the cleaner who was still cleaning the room despite the fact it should have been ready by 14:00 (check-in time). Once he had finished, the room was still not in great condition. Marks all over the walls, and toilet not very clean. The whole place is just very tired and could do with a refurbishment and almost felt like it was the company's "forgotten property". Also messaged them about how to pay for parking in one of the spaces but never got a reply. Location however was good, about a 20 minute walk to the city centre which was ideal. There is also a couple of convenience shops on the doorstep which is handy. All in all, it is fine for 1 night but wouldn't stay any longer.

It was very clean and the facilities were as described. We had a twin room. It was downstairs next to the front door but it was very quiet in the property. We weren’t disturbed. Good tea and coffee making facilities. Fridge and bottled water provided. Host was on hand when we checked in and explained everything we needed to know. Just stayed on night. Met our needs comfortably. Uber from Betty’s York area around £5 each way. It is walkable too.

This was right on a bus line and close to York center. Room was small but fine for just sleeping in.

Very handy within walking distance of york centre

As a solo traveller with simple requirements, the property ticked all the boxes - own shower and immediate hot water, toilet, TV, kettle, bed was comfy. Just about close to town. Room was small but perfectly functional. Price was very fair. However - to me it is not made clear that there is no full-time reception. On arrival with no answer of the doorbell I had to ring a mobile number. What if my phone had been flat? This needs to be made very clear, especially for solo travellers. The check-in over the phone worked OK and I got into the room, but it is quite hard carrying bags and receiving instructions on phone about numbers to put on keypads. On arrival into my room I wasn't expecting stairs down and didn't see them as I was on phone receiving instructions as to where keycard was in room. If you want to go fully remote, these instructions could surely just be emailed on day of planned arrival? So very serviceable room, building/decor needs a bit of TLC and remote check-in needs to be streamlined.