I was very influenced by the reviews when I was choosing this suite. I’m very surprised that our experience wasn’t reflected in the review and hope to give a bit more context to future guests. The good: The suite was just a pictured in the listing and was lovely. The view was phenomenal, the beds were comfortable, the rooms were spacious, and the AC worked well.The bad: Most of our complaints relate to the resort, which the owner of the suite would have a hard time influencing. But I would note that we didn’t have hot water for most of our stay. 2 of us were able to have a hot shower on different mornings but in both cases the shower eventually turned scalding and we weren’t able to turn the heat down. All other showers were cold, which we kind of got used to. We alerted the property manager and she said that she’d work on it but nothing changed. I will also note that the listing said that there’s a gym but the property manager advised us that we would not have access to it. And we had planned to buy the all-inclusive option during our stay but were advised by the hotel that it would only be available for a couple of days.The resort is lovely, but I would advise potential guests to check Krystal Grand’s reviews and make sure that it’s right for them. We found the resort became unbearably loud from noon until after dinner. Sometimes we avoided the noise by moving to the balcony. Sometimes that didn’t work as there were events right outside the balcony.
I was very influenced by the reviews when I was choosing this suite. I’m very surprised that our experience wasn’t reflected in the review and hope to give a bit more context to future guests. The good: The suite was just a pictured in the listing and was lovely. The view was phenomenal, the beds were comfortable, the rooms were spacious, and the AC worked well.The bad: Most of our complaints relate to the resort, which the owner of the suite would have a hard time influencing. But I would note that we didn’t have hot water for most of our stay. 2 of us were able to have a hot shower on different mornings but in both cases the shower eventually turned scalding and we weren’t able to turn the heat down. All other showers were cold, which we kind of got used to. We alerted the property manager and she said that she’d work on it but nothing changed. I will also note that the listing said that there’s a gym but the property manager advised us that we would not have access to it. And we had planned to buy the all-inclusive option during our stay but were advised by the hotel that it would only be available for a couple of days.The resort is lovely, but I would advise potential guests to check Krystal Grand’s reviews and make sure that it’s right for them. We found the resort became unbearably loud from noon until after dinner. Sometimes we avoided the noise by moving to the balcony. Sometimes that didn’t work as there were events right outside the balcony.