Hyatt Zilara Riviera Maya Adults Only All-Inclusive
US$ 316
/noite
Média para setembro
Preços para Hyatt Zilara Riviera Maya Adults Only All-Inclusive
Selecione datas para ver preços e disponibilidade
US$ 316
/noite
Média para setembro
Preços médios mensais
Em Hyatt Zilara Riviera Maya Adults Only All-Inclusive, o preço por noite é, em média, US$ 289 no mês mais barato (junho) e US$ 493 no mês mais caro (fevereiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 482 |
| fevereiro | US$ 493 |
| março | US$ 415 |
| abril | US$ 366 |
| maio | US$ 306 |
| junho | US$ 289 |
| julho | US$ 299 |
| agosto | US$ 341 |
| setembro | US$ 316 |
| outubro | US$ 349 |
| novembro | US$ 451 |
| dezembro | US$ 454 |
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set. · US$ 316
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Mais caro: fevereiro (aprox. US$ 493)
Mais barato: junho (aprox. US$ 289)
Sobre este alojamento
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Tire partido das outras opções de lazer e entretenimento ao seu dispor, incluindo uma piscina exterior, uma banheira de hi...
Comodidades
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Tire partido das outras opções de lazer e entretenimento ao seu dispor, incluindo uma piscina exterior, uma banheira de hidromassagem e uma sala de fitness. Wi-fi grátis, serviços de concierge e uma loja de presentes/quiosque de jornais figuram também entre o leque de comodidades deste alojamento de estilo colonial.
Comodidades para negócios
As principais comodidades incluem Check-in rápido, jornais grátis no lobby e um serviço de limpeza a seco. Planeia um evento em Playa del Carmen? Este alojamento dispõe de uma zona para conferências e de 2 salas de reuniões, com uma área total de 627 metros quadrados. Há estacionamento com motorista grátis no local.
Restaurante
Relaxe com uma bebida refrescante no bar junto à piscina ou num dos 4 bares/lounges.
Quartos
Sinta-se em casa num dos 291 quartos com ar condicionado e produtos grátis no minibar. As camas têm edredões de penas e roupa de alta qualidade, para um sono pleno de conforto. As unidades contam com uma varanda. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho privativas dispõem de um polibã com um chuveiro fixo e secadores de cabelo.
Localização
Com uma estadia Hyatt Zilara Riviera Maya Adults Only All Inclusive em Playa del Carmen, ficará a 8,9 km (5,5 mi) de Praia de Maroma e a 11,4 km (7,1 mi) de Quinta Alegría Shopping Mall. Este alojamento com tudo incluído está a 18,8 km (11,7 mi) de Parque Temático de Xplor e a 19,6 km (12,2 mi) de Parque Temático Ecológico Xcaret.
O que há nas proximidades
Campo de Golfe El Camaleón Mayakoba(1.7 milhas)
Parque Ecológico Tres Rios(2.5 milhas)
Praia Xcalacoco(2.7 milhas)
Chun-Zumbul (local de mergulho)(2.8 milhas)
Gran Coyote Golf(3.7 milhas)
Plaza 28 de Julio(4.9 milhas)
Praia de Maroma(5.5 milhas)
Playa Punta Esmeralda(5.6 milhas)
Igreja de Guadalupe(5.7 milhas)
Playa 88(5.8 milhas)
Playa Avenida Colosio(6 milhas)
Temazcal Natura(6.2 milhas)
Plaza Las Américas(6.4 milhas)
Super Chedraui Selecto Avenida 10(6.6 milhas)
Mario Villanueva Madrid(6.7 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(27.1 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(29.3 milhas)
Aeroporto Internacional de Tulum (TQO)(71.3 milhas)
Estacionamento
Restaurante
Piscina
Serviço de quartos
Serviço de estacionamento
Balcão de turismo
Localização
Carretera Federal 387, KM 299 Solidaridad, Riviera Maya, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Campo de Golfe El Camaleón Mayakoba (1.7 milhas)
Parque Ecológico Tres Rios (2.5 milhas)
Praia Xcalacoco (2.7 milhas)
Chun-Zumbul (local de mergulho) (2.8 milhas)
Gran Coyote Golf (3.7 milhas)
Plaza 28 de Julio (4.9 milhas)
Opções de quartos
7
Club Level Junior Suite Pool View Swim Out King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
603 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
6
Junior Suite Tropical View King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
474 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
10
Club Level Presidential Suite King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
1582 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
9
Club Level Junior Suite Ocean Front Swim Out King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
678 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
6
Junior Suite Ocean View King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
474 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
11
Club Level Junior Suite Tropical View Swim Out King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
570 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
7
Junior Suite Tropical View Double
Detalhes do quarto
2 Camas De Casal
Dormidas 4
474 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
8
Club Level Junior Suite Ocean Front Private Pool King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
678 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privadaPiscina privada
10
Club Level Master Suite Ocean Front King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
1033 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
6
Club Level Junior Suite Ocean Front Double
Detalhes do quarto
2 Camas De Casal
Dormidas 4
570 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
6
Club Level Junior Suite Ocean Front King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
570 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
Avaliações dos hóspedes sobre Hyatt Zilara Riviera Maya Adults Only All-Inclusive
8.6
Fabuloso
Com base em 1.049 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Hyatt Zilara Riviera Maya Adults Only All-Inclusive, os viajantes elogiam consistentemente a equipe atenciosa e calorosa e o ambiente tranquilo, exclusivo para adultos e mais intimista, enquanto as opiniões sobre a comida são divididas entre refeições de alta qualidade e frustração com a disponibilidade limitada de restaurantes, horários rotativos e tempo de espera.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Hyatt Zilara Riviera Maya Adults Only All-Inclusive, os viajantes elogiam consistentemente a equipe atenciosa e calorosa e o ambiente tranquilo, exclusivo para adultos e mais intimista, enquanto as opiniões sobre a comida são divididas entre refeições de alta qualidade e frustração com a disponibilidade limitada de restaurantes, horários rotativos e tempo de espera.
Os hóspedes apreciam a praia, a área relaxante da piscina e o popular Zen Spa, embora a presença de algas, problemas ocasionais de limpeza ou manutenção da piscina e fechamentos temporários (como elevadores ou restaurantes) sejam mencionados. Os quartos são geralmente modernos e confortáveis, e muitos adoram os que têm acesso direto à piscina, mas alguns relatam problemas com água quente ou ar condicionado, inundações ocasionais em dias de chuva forte, vida selvagem nos pátios e ruídos esporádicos. O serviço é genuinamente atencioso em todo o resort, mas reclamações recorrentes citam ofertas insistentes de clubes e passeios e vida noturna limitada. Espere uma estadia tranquila, exclusiva para adultos, com serviço atencioso e áreas bem cuidadas, mais adequada para relaxar do que para festas.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Resort pequeno e relaxante com uma praia/piscina agradável e um spa bem avaliado. Alguns observam entretenimento limitado ou que termina cedo, problemas de manutenção ocasionais (elevador, piscina) e a necessidade de pagar para usar as cabanas.
Avaliações dos hóspedes relacionadas
10
Stephen Ray
26 de abr. de 2025
·
A estadia foi de 7 noites
The staff was awesome, especially Sandy, Omar and The Ferminator. Rooms were very roomy and clean. I liked the small size of the resort, very easy to walk around. The drinks were good and food also. The only negative was the pool needs to be refinished as it was rough on the toes. Would definitely go again
The staff was awesome, especially Sandy, Omar and The Ferminator. Rooms were very roomy and clean. I liked the small size of the resort, very easy to walk around. The drinks were good and food also. The only negative was the pool needs to be refinished as it was rough on the toes. Would definitely go again
10
Christopher
21 de ago. de 2024
·
A estadia foi de 5 noites
Elevator was down during the visit but minuscule compared to everything I was offered and the staff in general. Went above and beyond everytime.
Elevator was down during the visit but minuscule compared to everything I was offered and the staff in general. Went above and beyond everytime.
10
Zhivka
25 de mar. de 2025
·
A estadia foi de 10 noites
excellent resort, spacious rooms, very clean, friendly staff, large beach area with fine white sand, completely smoke free, nice café with huge choice of beverages and snacks/cakes
excellent resort, spacious rooms, very clean, friendly staff, large beach area with fine white sand, completely smoke free, nice café with huge choice of beverages and snacks/cakes
6
Robert
31 de mai. de 2025
·
A estadia foi de 3 noites
Property was okay a bit run down. Room was beautiful, pool was warm and a bit dirty, not a lot of food options, buffet was terrible, Italian restaurant was delicious, staff was AMAZING, entertainment was not great!
Property was okay a bit run down. Room was beautiful, pool was warm and a bit dirty, not a lot of food options, buffet was terrible, Italian restaurant was delicious, staff was AMAZING, entertainment was not great!
6
Luis
21 de abr. de 2025
·
A estadia foi de 3 noites
Not night entertainment
Not night entertainment
10
Ahmed
25 de mai. de 2025
·
A estadia foi de 9 noites
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
10
Alexander
7 de nov. de 2025
·
A estadia foi de 6 noites
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
10
Ryan
23 de set. de 2025
·
A estadia foi de 3 noites
We really enjoyed how small the property was, and how good the service was at the bars, the restaurants, and the pool. Julio at Legends Sports Bar is a legend himself when it comes to cocktails, and his mezcal wisdom is unmatched. The mosquitos in the tropical view swim-out was a bummer, but other than that, it was a fantastic experience.
We really enjoyed how small the property was, and how good the service was at the bars, the restaurants, and the pool. Julio at Legends Sports Bar is a legend himself when it comes to cocktails, and his mezcal wisdom is unmatched. The mosquitos in the tropical view swim-out was a bummer, but other than that, it was a fantastic experience.
10
Taylor
12 de out. de 2025
·
A estadia foi de 5 noites
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
10
Panagiotis
11 de out. de 2025
·
A estadia foi de 5 noites
If I could give more stars I would. We did a lot of research before selecting this one. This exceeded all expectations. The resort was impeccably run. The quality of the food and drinks amazing. The beach was beautiful, clean and relaxing. We enjoyed a cabana one day by the pool. It was our first time at an all inclusive but from speaking with other guests this scored high on the list. The spa was also high quality and we loved our couples massage. But most importantly the staff is 10 star. Thank you ANTONIO, Irving, Alexander, Norma, Miguel, Adolfo, all the bartenders at the social, and really everyone who worked there. Just too many to mention. Your welcoming kindness did not go unnoticed. And of course the Expedia VIP access was appreciated. Thanks for a great stay.
If I could give more stars I would. We did a lot of research before selecting this one. This exceeded all expectations. The resort was impeccably run. The quality of the food and drinks amazing. The beach was beautiful, clean and relaxing. We enjoyed a cabana one day by the pool. It was our first time at an all inclusive but from speaking with other guests this scored high on the list. The spa was also high quality and we loved our couples massage. But most importantly the staff is 10 star. Thank you ANTONIO, Irving, Alexander, Norma, Miguel, Adolfo, all the bartenders at the social, and really everyone who worked there. Just too many to mention. Your welcoming kindness did not go unnoticed. And of course the Expedia VIP access was appreciated. Thanks for a great stay.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
A propriedade e os quartos são geralmente muito limpos, com o serviço de arrumação elogiado. As exceções recorrentes incluem limpeza inconsistente da piscina, fezes de animais ocasionais nos pátios e vazamentos isolados ou falta de reposição de itens.
Avaliações dos hóspedes relacionadas
10
Christopher Mason
11 de jul. de 2025
·
A estadia foi de 6 noites
The staff were absolutely wonderful and the rooms were cleaned daily.
The staff were absolutely wonderful and the rooms were cleaned daily.
6
Brittany Mae
1 de jul. de 2024
·
A estadia foi de 4 noites
Food is below average, beach smelled on occasion due to excessive seaweed. Pool was dirty.
Food is below average, beach smelled on occasion due to excessive seaweed. Pool was dirty.
10
Candace J.
18 de jul. de 2025
·
A estadia foi de 7 noites
We had a wonderful stay at the Hyatt Zilara Rivera Myan! 4.2 stars! This is a solid 4 star property! The rooms were super clean, cool and the beds were comfortable. The food was great and the drinks were delicious! The breakfast buffet was fresh and tasty with lots of traditional Mexican options as well as American foods. The juices and omelet station are a definite win first thing in the morning. Dinner was the best at Capri restaurant, and Tempest for hibachi. We went to each twice! The staff are kind and helpful, so bring you tip money became they deserve it. The drinks at the upstairs lobby bar were my favorite. They do it correctly! The coffee an ice-cream cafe are delightful treats. The only little area in need of improvement is the cleaning of the pool. I saw straws, bandaids, hair, black hair nets, unclogged drains and plastic items at the bottom of the pool. The young man cleaning was scrolling on his phone and missed the most important part, which is to actually Clean and remove debris. The old guys swept around the edges, but was not enough. They should increase the pool chemicals. The activity team is awesome! Each day there were fun water activities poolside. The music was upbeat and diverse for all to enjoy. The nightlife was a great way to end the evening. The magic show, dating game, and disco were a blast! Hyatt Zilara Rivera Myan is simply wonderful. Great value, great adults only vacation. We will visit again!
We had a wonderful stay at the Hyatt Zilara Rivera Myan! 4.2 stars! This is a solid 4 star property! The rooms were super clean, cool and the beds were comfortable. The food was great and the drinks were delicious! The breakfast buffet was fresh and tasty with lots of traditional Mexican options as well as American foods. The juices and omelet station are a definite win first thing in the morning. Dinner was the best at Capri restaurant, and Tempest for hibachi. We went to each twice! The staff are kind and helpful, so bring you tip money became they deserve it. The drinks at the upstairs lobby bar were my favorite. They do it correctly! The coffee an ice-cream cafe are delightful treats. The only little area in need of improvement is the cleaning of the pool. I saw straws, bandaids, hair, black hair nets, unclogged drains and plastic items at the bottom of the pool. The young man cleaning was scrolling on his phone and missed the most important part, which is to actually Clean and remove debris. The old guys swept around the edges, but was not enough. They should increase the pool chemicals. The activity team is awesome! Each day there were fun water activities poolside. The music was upbeat and diverse for all to enjoy. The nightlife was a great way to end the evening. The magic show, dating game, and disco were a blast! Hyatt Zilara Rivera Myan is simply wonderful. Great value, great adults only vacation. We will visit again!
8
Nella
5 de set. de 2024
·
A estadia foi de 4 noites
Well care property. The beach was cleaned everyday.
Well care property. The beach was cleaned everyday.
10
Louis
13 de set. de 2025
·
A estadia foi de 3 noites
This resort is super special! Super clean, newer looking, fabulous staff, gorgeous pool, good food, and white sand beaches!
This resort is super special! Super clean, newer looking, fabulous staff, gorgeous pool, good food, and white sand beaches!
10
NORMA R
1 de abr. de 2025
·
A estadia foi de 4 noites
Very clean
Very clean
10
Travis K
12 de nov. de 2025
·
A estadia foi de 6 noites
Very courteous staff, very clean overall.
Very courteous staff, very clean overall.
8
Sandra
7 de dez. de 2024
·
A estadia foi de 6 noites
The property is immaculate and very well kept. The rooms are spacious and the staff is extremely friendly and accommodating. The check in process was very quick and efficient and we were upgraded to an ocean view room because we were Expedia customers. My only complaint is that the day before we left housekeeping did a horrible job with our room! They left us no waters or towels, and barely cleaned the room and all the other days the service was immaculate. This to me was unacceptable. Plenty of beach chairs but cabanas are an extra charge and so are the coconut drinks. Capri Grill has the best Italian food (the mushroom risotto is to die for) and the Baja fish tacos at Lola Beach are the best I’ve had anywhere. The staff at the Coffee Republic were very friendly and always made the best lattes! Overall we had a great time and the staff was wonderful and made our stay a memorable one.
The property is immaculate and very well kept. The rooms are spacious and the staff is extremely friendly and accommodating. The check in process was very quick and efficient and we were upgraded to an ocean view room because we were Expedia customers. My only complaint is that the day before we left housekeeping did a horrible job with our room! They left us no waters or towels, and barely cleaned the room and all the other days the service was immaculate. This to me was unacceptable. Plenty of beach chairs but cabanas are an extra charge and so are the coconut drinks. Capri Grill has the best Italian food (the mushroom risotto is to die for) and the Baja fish tacos at Lola Beach are the best I’ve had anywhere. The staff at the Coffee Republic were very friendly and always made the best lattes! Overall we had a great time and the staff was wonderful and made our stay a memorable one.
10
Ryan
17 de set. de 2025
·
A estadia foi de 5 noites
You couldn’t have asked for a better staff. Everyone was great. The rooms were in top shape every single day. The pool views were awesome.
You couldn’t have asked for a better staff. Everyone was great. The rooms were in top shape every single day. The pool views were awesome.
6
Sharon A
29 de jul. de 2025
·
A estadia foi de 6 noites
We were definitely looking forward to our stay at the Hyatt Zilara. We picked this hotel because of the reviews and its walkability. We stayed in a swim out pool view room; which was a very nice room and a convenient walk to everything. However, we were disappointed that there was poop the whole week on the patio outside our room that was never cleaned; some of it getting into the pool. The swim out pool was also not cleaned every day and the water was a greenish color one day. Not sure if the filter was working. We wished the hotel paid more attention to the cleanliness of this area considering we paid much more for these rooms. We did call on our first day to have the chaise outside our room cleaned because they were also dirty. Unfortunately, the seafood restaurant was also closed the entire time we were there (due to renovations) which made our options of places to eat very limited. We only had the Italian and buffet which was also closed certain days. We were not crazy about the Asian food. Overall, the food was just ok. The grounds were well maintained and the view and breeze in the lobby was very relaxing. Our favorite part was lying by the beach every day and just enjoying the view. Not sure we would return, and if we did decide to return, we would not book the swim out and would confirm that the seafood restaurant and all the restaurants are open.
We were definitely looking forward to our stay at the Hyatt Zilara. We picked this hotel because of the reviews and its walkability. We stayed in a swim out pool view room; which was a very nice room and a convenient walk to everything. However, we were disappointed that there was poop the whole week on the patio outside our room that was never cleaned; some of it getting into the pool. The swim out pool was also not cleaned every day and the water was a greenish color one day. Not sure if the filter was working. We wished the hotel paid more attention to the cleanliness of this area considering we paid much more for these rooms. We did call on our first day to have the chaise outside our room cleaned because they were also dirty. Unfortunately, the seafood restaurant was also closed the entire time we were there (due to renovations) which made our options of places to eat very limited. We only had the Italian and buffet which was also closed certain days. We were not crazy about the Asian food. Overall, the food was just ok. The grounds were well maintained and the view and breeze in the lobby was very relaxing. Our favorite part was lying by the beach every day and just enjoying the view. Not sure we would return, and if we did decide to return, we would not book the swim out and would confirm that the seafood restaurant and all the restaurants are open.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são modernos e confortáveis, e muitos apreciam o acesso direto à piscina e as vistas. Uma minoria relata problemas com água quente ou ar condicionado, vistas parciais, ruído ou inundações em dias de chuva forte.
Avaliações dos hóspedes relacionadas
10
Kyle
18 de nov. de 2024
·
A estadia foi de 6 noites
My husband and I stayed in a tropical view swim out room and it was worth the upgrade! The pool was very private, had a peek of ocean view and was perfect for relaxing. The room and bathroom were spacious with lots of storage. The mini bar was well stocked and we did get room service one day and it was quick and tasty. I found the bed really comfortable and you had the option to change pillows etc through their housekeeping app. The restaurants at the hotel were amazing (however it was confusing on when the buffet was open) and the food was fantastic. Lots of choice at the buffet at breakfast and Lola Grill and the beach bar were awesome for lunch. The desserts were all really, really good as well as the tacos! The coffee shop was a huge plus and we went there a couple of times a day! The bars were all well stocked and the employees at the bars and coffee shop were awesome. There were always tons of chairs by the pool and on the beach. The activities were fun, but not too crazy. The service by the pool and on the beach was excellent as well.The beach was gorgeous white sand with tons of space for everyone. The water in front of the hotel was a bit murky, but if you walked 5 minutes to the right, it was crystal clear, not too wavy and so warm and perfect! You can wander forever along the beach. We had an early arrival and weren’t able to get our room until 3:00, but we were able to use the facilities all day. Sales pitch at check in isn’t pushy, but did happen.
My husband and I stayed in a tropical view swim out room and it was worth the upgrade! The pool was very private, had a peek of ocean view and was perfect for relaxing. The room and bathroom were spacious with lots of storage. The mini bar was well stocked and we did get room service one day and it was quick and tasty. I found the bed really comfortable and you had the option to change pillows etc through their housekeeping app. The restaurants at the hotel were amazing (however it was confusing on when the buffet was open) and the food was fantastic. Lots of choice at the buffet at breakfast and Lola Grill and the beach bar were awesome for lunch. The desserts were all really, really good as well as the tacos! The coffee shop was a huge plus and we went there a couple of times a day! The bars were all well stocked and the employees at the bars and coffee shop were awesome. There were always tons of chairs by the pool and on the beach. The activities were fun, but not too crazy. The service by the pool and on the beach was excellent as well.The beach was gorgeous white sand with tons of space for everyone. The water in front of the hotel was a bit murky, but if you walked 5 minutes to the right, it was crystal clear, not too wavy and so warm and perfect! You can wander forever along the beach. We had an early arrival and weren’t able to get our room until 3:00, but we were able to use the facilities all day. Sales pitch at check in isn’t pushy, but did happen.
10
Ashley J
3 de ago. de 2024
·
A estadia foi de 4 noites
Everything was amazing until it rained one night. Was very unaware that the swim out rooms flood. I was standing in the walkway doing my makeup, thought I heard rain or even a waterfall, looked down and our room was flooding. Cleaned that up and used all of our towels, to only walk towards the back of the room where the sliding door is… floor full of water! Oh and the ceiling was leaking too!! Staff was quick to move our room and come in to fix the issue.
Everything was amazing until it rained one night. Was very unaware that the swim out rooms flood. I was standing in the walkway doing my makeup, thought I heard rain or even a waterfall, looked down and our room was flooding. Cleaned that up and used all of our towels, to only walk towards the back of the room where the sliding door is… floor full of water! Oh and the ceiling was leaking too!! Staff was quick to move our room and come in to fix the issue.
6
Diane N.
20 de nov. de 2024
·
A estadia foi de 5 noites
There are these animals that roam around and one got into my room and surprised me when I got out of the shower. It had gotten into my garbage because I had left my slider open about 3 inches. No one told us to keep our sliders closed, but these creatures roam around, then they took their time getting to my room to clean up the mess from the Animal. My AC ran nonstop and my room would get to about 50° through the night so I had to keep turning my AC on and off. I told them about this. They came to my room twice still couldn’t fix it when I told them About all of this, they offered to change rooms or offer me some kind of compensation. The eating situation did not offer a lot of options. Everyone there is very friendly and tries to help which I appreciate. I just would’ve liked to seen more action.
There are these animals that roam around and one got into my room and surprised me when I got out of the shower. It had gotten into my garbage because I had left my slider open about 3 inches. No one told us to keep our sliders closed, but these creatures roam around, then they took their time getting to my room to clean up the mess from the Animal. My AC ran nonstop and my room would get to about 50° through the night so I had to keep turning my AC on and off. I told them about this. They came to my room twice still couldn’t fix it when I told them About all of this, they offered to change rooms or offer me some kind of compensation. The eating situation did not offer a lot of options. Everyone there is very friendly and tries to help which I appreciate. I just would’ve liked to seen more action.
8
Caroline
15 de out. de 2025
·
A estadia foi de 2 noites
It was nice overall. Good dining options, room was small for the cost and a little run down.
It was nice overall. Good dining options, room was small for the cost and a little run down.
10
Daniel
24 de jun. de 2024
·
A estadia foi de 3 noites
We just back tonight from Hyatt Zilara. Here is my review. Overall 4.5 out of 5 stars. The Good: VERY FRIENDLY STAFF. Our butler Sofia was so super helpful. But everyone on the premises were very nice. The property is very clean. The staff work hard to keep this way. The pol service waiters were great. The room was very clean and in good condition. The spa is next level good. Best experience of any spa ever for my wife and I. The Food overall was very good. All had great flavor and prepared wonderfully. So where is the other 1/2 star? As other reviews will tell you, the restaurant choices are VERY LIMITED! Only four on the property so if you’re thinking of going for a lengthy amount of time, it will be a problem. The Japanese place is the only required reservation and was a little disappointing but food was good. Portion size was not great. The other part is weather because…. It rained the entire time but they didn’t have really good indoor activities available. There are a few things to do but the activity people should be more proactive and they just weren’t. People that had been there for several days with the rain were clearly aggravated with really not much to do. Overall, we really enjoyed our stay. We may not return soon but would consider it for sure.
We just back tonight from Hyatt Zilara. Here is my review. Overall 4.5 out of 5 stars. The Good: VERY FRIENDLY STAFF. Our butler Sofia was so super helpful. But everyone on the premises were very nice. The property is very clean. The staff work hard to keep this way. The pol service waiters were great. The room was very clean and in good condition. The spa is next level good. Best experience of any spa ever for my wife and I. The Food overall was very good. All had great flavor and prepared wonderfully. So where is the other 1/2 star? As other reviews will tell you, the restaurant choices are VERY LIMITED! Only four on the property so if you’re thinking of going for a lengthy amount of time, it will be a problem. The Japanese place is the only required reservation and was a little disappointing but food was good. Portion size was not great. The other part is weather because…. It rained the entire time but they didn’t have really good indoor activities available. There are a few things to do but the activity people should be more proactive and they just weren’t. People that had been there for several days with the rain were clearly aggravated with really not much to do. Overall, we really enjoyed our stay. We may not return soon but would consider it for sure.
8
Eric
8 de jun. de 2025
·
A estadia foi de 3 noites
We enjoyed our stay. The food and drinks were great. Our only issue was that our tv would not power off, so it stayed on the entire trip. Also, the ceiling fan only has one speed, which is Mach 1. The property was. It overcrowded, which was nice. It is a small enough property to make getting around very simple.
We enjoyed our stay. The food and drinks were great. Our only issue was that our tv would not power off, so it stayed on the entire trip. Also, the ceiling fan only has one speed, which is Mach 1. The property was. It overcrowded, which was nice. It is a small enough property to make getting around very simple.
10
Tracy
17 de jul. de 2025
·
A estadia foi de 7 noites
Very nice property, wonderful staff. Quiet room with a swim up pool.
Very nice property, wonderful staff. Quiet room with a swim up pool.
10
Ahmed
25 de mai. de 2025
·
A estadia foi de 9 noites
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
6
Samuel
1 de nov. de 2025
·
A estadia foi de 6 noites
We expected this hotel Zilara to be just as good as the one in Cancun Hotel District, but it fell short. The property is a bit dated. The hot water in our room did not work properly. It was reported twice and when the maintenance person would come they would temporarily fix the issue then go back to cold water. The staff was not as attentive as the hotel Zilara in Cancun are. The shows were very limited and not as enjoyable. The food was not tasty.
We expected this hotel Zilara to be just as good as the one in Cancun Hotel District, but it fell short. The property is a bit dated. The hot water in our room did not work properly. It was reported twice and when the maintenance person would come they would temporarily fix the issue then go back to cold water. The staff was not as attentive as the hotel Zilara in Cancun are. The shows were very limited and not as enjoyable. The food was not tasty.
10
Taylor
12 de out. de 2025
·
A estadia foi de 5 noites
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é amplamente descrita como calorosa, atenciosa e prestativa em todo o resort. Os pontos negativos incluem ofertas persistentes de clubes/passeios e atendimento lento ou inconsistente no bar/restaurante e na entrega de pedidos.
Avaliações dos hóspedes relacionadas
10
Mohamed
10 de nov. de 2025
·
A estadia foi de 4 noites
Staff was amazing
Staff was amazing
10
Vera
3 de out. de 2025
·
A estadia foi de 3 noites
The staff was incredible. We had an emergency during our stay and it was all hands on deck. I’m so grateful for their help and beyond that the property is beautiful, laid back, and I will be back.
The staff was incredible. We had an emergency during our stay and it was all hands on deck. I’m so grateful for their help and beyond that the property is beautiful, laid back, and I will be back.
10
Sonia
6 de out. de 2025
·
A estadia foi de 7 noites
The Staff at the resort was above all others. I don’t even know where to start, on day one Daniel at the pool made us feel so welcomed. Daniel was absolutely amazing, friendly, attentive. We have never had as good of service by the whole crew there, Sandy, Omar, Adilita, Miguel, Viviana and the names go on. Every request was made with a smile. We were the celebrating my mother’s 90’s birthday and the went out of their was to make it special. Outstanding service. Food was delicious. 100% recommend this resort. It’s a smaller resort and that’s what we were looking for.
The Staff at the resort was above all others. I don’t even know where to start, on day one Daniel at the pool made us feel so welcomed. Daniel was absolutely amazing, friendly, attentive. We have never had as good of service by the whole crew there, Sandy, Omar, Adilita, Miguel, Viviana and the names go on. Every request was made with a smile. We were the celebrating my mother’s 90’s birthday and the went out of their was to make it special. Outstanding service. Food was delicious. 100% recommend this resort. It’s a smaller resort and that’s what we were looking for.
8
Brittany
4 de out. de 2025
·
A estadia foi de 4 noites
Great property and friendly staff. My only callout is the staff who try to sell you upgrades to visit other resorts. I don’t think it’s appropriate to guilt trip you and make you feel inadequate for politely declining the first 3 times. As someone in marketing, I don’t think this tactic is right at all. Thankfully the rest of the stay turned things around because that was my first impression of the resort.
Great property and friendly staff. My only callout is the staff who try to sell you upgrades to visit other resorts. I don’t think it’s appropriate to guilt trip you and make you feel inadequate for politely declining the first 3 times. As someone in marketing, I don’t think this tactic is right at all. Thankfully the rest of the stay turned things around because that was my first impression of the resort.
4
Randip
21 de set. de 2025
·
A estadia foi de 3 noites
Ok, so first of all I have been to other Hyatt location but this one is the worst of all. No customer service at all. The place is only 20% filled but they are running out of alcohol. Its really unheard of. We have been drinking one particular type of whisky from 5pm to 8pm and all of the sudden they said they dont have it anymore. I wanted some of my friends who were visiting another resort close by to just come visit us for like an hour or less without using any of the resorts accommodations, I was told that they have to pay $90/person to come in. This is not my first rodeo. I have been using Hyatts locations for many years. This is the first time I have experienced this type of service. If im paying for the something at asked pricing without any negotiations then I deserve the service. Please book other locations. Manager said he cannot do anything. Not even "Sorry"
Ok, so first of all I have been to other Hyatt location but this one is the worst of all. No customer service at all. The place is only 20% filled but they are running out of alcohol. Its really unheard of. We have been drinking one particular type of whisky from 5pm to 8pm and all of the sudden they said they dont have it anymore. I wanted some of my friends who were visiting another resort close by to just come visit us for like an hour or less without using any of the resorts accommodations, I was told that they have to pay $90/person to come in. This is not my first rodeo. I have been using Hyatts locations for many years. This is the first time I have experienced this type of service. If im paying for the something at asked pricing without any negotiations then I deserve the service. Please book other locations. Manager said he cannot do anything. Not even "Sorry"
10
Alexander
7 de nov. de 2025
·
A estadia foi de 6 noites
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
8
Juliette
1 de nov. de 2024
·
A estadia foi de 4 noites
Overall, we had a nice stay. The room was beautiful and we loved the swim out pool. Room service was amazing. We had the floating breakfast which was fun! My room was spotless and restocked daily. Couple of things: Luggage took 3 hours to deliver to room and they delivered to the room next door. We even called twice to ask why it hadn’t been delivered. We would’ve taken the luggage with us but they wouldn’t let us. Language barrier : a few employees didn’t speak any English but would reply Ok, I got you. But nothing would happen. This happened when ordering the floating breakfast, the luggage and the missing wine from our friends room. We asked multiple times for these items. We figured out later it was a language barrier. Missing wine : both our friends and us bought the VIP package from Expedia which included sparkling wine. Our room had a bottle but theirs did not. We later found out at the pool bar it went to another room and from a conversation with another guest. We asked 3 times for a bottle which was finally received. See comment above. Sunday evening, all of the restaurants were closed except two (even the buffet was closed) and the wait was 45 minutes. Minor things but when booking a Hyatt resort and the amount we paid, we felt these things shouldn’t have happened. Everyone was nice and friendly. Check in and out was easy.
Overall, we had a nice stay. The room was beautiful and we loved the swim out pool. Room service was amazing. We had the floating breakfast which was fun! My room was spotless and restocked daily. Couple of things: Luggage took 3 hours to deliver to room and they delivered to the room next door. We even called twice to ask why it hadn’t been delivered. We would’ve taken the luggage with us but they wouldn’t let us. Language barrier : a few employees didn’t speak any English but would reply Ok, I got you. But nothing would happen. This happened when ordering the floating breakfast, the luggage and the missing wine from our friends room. We asked multiple times for these items. We figured out later it was a language barrier. Missing wine : both our friends and us bought the VIP package from Expedia which included sparkling wine. Our room had a bottle but theirs did not. We later found out at the pool bar it went to another room and from a conversation with another guest. We asked 3 times for a bottle which was finally received. See comment above. Sunday evening, all of the restaurants were closed except two (even the buffet was closed) and the wait was 45 minutes. Minor things but when booking a Hyatt resort and the amount we paid, we felt these things shouldn’t have happened. Everyone was nice and friendly. Check in and out was easy.
6
Elena Claire
12 de abr. de 2025
·
A estadia foi de 6 noites
We had high expectations for this property as we stayed in the Hyatt zilara on the strip in Cancun during Covid and had a lovely time. At this location there are only 3 restaurants. The buffet for dinner was below average and for breakfast it was “ok.” We felt like the staff wasn’t as attentive. Very hard to get a cup of coffee in the morning at the breakfast buffet and getting drinks at the pool restaurant was also tough. Drinks are quite terrible. My husband was drinking and he couldn’t taste even a little bit of alcohol and I was pregnant and the mocktails were just pure sugar and not very tasty. The pina coladas tasted like bubble gum soap. I couldn’t drink it. The best part was the coffee bar. There was a morning barista and night barista. Both ladies were lovely and so sweet. One made amazing designs with the foam for cappuccinos. We ended up leaving this location early due to a promotion we received by going on a marketing presentation. Overall will not be coming back to this Hyatt location.
We had high expectations for this property as we stayed in the Hyatt zilara on the strip in Cancun during Covid and had a lovely time. At this location there are only 3 restaurants. The buffet for dinner was below average and for breakfast it was “ok.” We felt like the staff wasn’t as attentive. Very hard to get a cup of coffee in the morning at the breakfast buffet and getting drinks at the pool restaurant was also tough. Drinks are quite terrible. My husband was drinking and he couldn’t taste even a little bit of alcohol and I was pregnant and the mocktails were just pure sugar and not very tasty. The pina coladas tasted like bubble gum soap. I couldn’t drink it. The best part was the coffee bar. There was a morning barista and night barista. Both ladies were lovely and so sweet. One made amazing designs with the foam for cappuccinos. We ended up leaving this location early due to a promotion we received by going on a marketing presentation. Overall will not be coming back to this Hyatt location.
10
Taylor
12 de out. de 2025
·
A estadia foi de 5 noites
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
8
JoAnne
24 de fev. de 2025
·
Most staff was friendly. Some were not. We were referred to their app to reserve cabanas, but it did not work. Service at the restaurants were mid and not enough to accomodate the amount of people staying at the resort.
Most staff was friendly. Some were not. We were referred to their app to reserve cabanas, but it did not work. Service at the restaurants were mid and not enough to accomodate the amount of people staying at the resort.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localização isolada e tranquila na frente da praia, longe da cidade; não é facilmente acessível a pé, sendo necessário usar táxis/transfers para passeios. A presença de algas pode afetar o oceano às vezes, mas o acesso à praia é fácil no local.
Avaliações dos hóspedes relacionadas
8
Jahaira
7 de out. de 2025
·
A estadia foi de 4 noites
La propiedad muy bonita, la playa no eataba bonita y mucho oleaje pero ya eso no es culpa del hotel. No muchas actividades. Staff muy servicial y amables,no mucha variedad de comida. Lugar tranquilo.
La propiedad muy bonita, la playa no eataba bonita y mucho oleaje pero ya eso no es culpa del hotel. No muchas actividades. Staff muy servicial y amables,no mucha variedad de comida. Lugar tranquilo.
10
VINAY R
21 de set. de 2025
·
A estadia foi de 4 noites
It's a beautiful property. Need separate transportation to get here from the airport. It quiet, well staffed. Very helpful, and no pressure on guesty
It's a beautiful property. Need separate transportation to get here from the airport. It quiet, well staffed. Very helpful, and no pressure on guesty
10
Shelly
8 de nov. de 2024
·
A estadia foi de 5 noites
We were impressed from the second we drove up. Everyone was wonderful and very helpful. The pool is huge and you never have to fight over a seat or even sit next to anyone. The beach is easy and beautiful. The restaurants serve the best food I’ve had at any resort. We felt very centrally located. We were in Cancun and Playa De Carmen within 20 min. So easy to the ferries and shopping. I’m already looking at bookings for next year. Must mention Johanna was a great first impression helper without any push.
We were impressed from the second we drove up. Everyone was wonderful and very helpful. The pool is huge and you never have to fight over a seat or even sit next to anyone. The beach is easy and beautiful. The restaurants serve the best food I’ve had at any resort. We felt very centrally located. We were in Cancun and Playa De Carmen within 20 min. So easy to the ferries and shopping. I’m already looking at bookings for next year. Must mention Johanna was a great first impression helper without any push.
8
Ashley
5 de jan. de 2025
·
A estadia foi de 3 noites
This is a wonderful property for some relaxing downtime. There are plenty of options for outside excursions, and Playa del Carmen is a short taxi ride away for shopping and dining experiences. The food available at the resort was decent. The food all had beautiful presentation but flavor was sometimes disappointing. Over all we would choose to stay here again! Wonderful beach area, pool area was clean and well maintained and the grounds of the resort were gorgeous.
This is a wonderful property for some relaxing downtime. There are plenty of options for outside excursions, and Playa del Carmen is a short taxi ride away for shopping and dining experiences. The food available at the resort was decent. The food all had beautiful presentation but flavor was sometimes disappointing. Over all we would choose to stay here again! Wonderful beach area, pool area was clean and well maintained and the grounds of the resort were gorgeous.
10
JUSTIN
30 de jun. de 2025
·
A estadia foi de 4 noites
Beautiful resort, great food. Amazing staff. Just wouldn't go back in the summer due to seaweed
Beautiful resort, great food. Amazing staff. Just wouldn't go back in the summer due to seaweed
10
Emily
18 de dez. de 2024
·
A estadia foi de 7 noites
Definitely not walkable and no shopping ot restaurants around. However, there is really no need to keave the resort. They have anything you could want. Safe, quiet. Staff were great. Pretty good alcohol selection. Food was good over all. Very nice relaxed atmosphere. We really enjoyed our stay.
Definitely not walkable and no shopping ot restaurants around. However, there is really no need to keave the resort. They have anything you could want. Safe, quiet. Staff were great. Pretty good alcohol selection. Food was good over all. Very nice relaxed atmosphere. We really enjoyed our stay.
10
Ahmed
25 de mai. de 2025
·
A estadia foi de 9 noites
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
6
Naira
27 de jul. de 2025
·
A estadia foi de 5 noites
The resort was ok. The drinks were good but the food was mediocre. Beach was unusable ( I recognize this isn’t the hotels fault) but the pool was fun. Never any issues getting chairs.
The resort was ok. The drinks were good but the food was mediocre. Beach was unusable ( I recognize this isn’t the hotels fault) but the pool was fun. Never any issues getting chairs.
8
Yia
5 de jan. de 2025
·
A estadia foi de 3 noites
The hotel is in the smaller side. Not much to do in or around the hotel. However, if you’re looking to just relax and enjoy the beach, it’s perfect.
The hotel is in the smaller side. Not much to do in or around the hotel. However, if you’re looking to just relax and enjoy the beach, it’s perfect.
10
Elena
1 de dez. de 2024
·
A estadia foi de 8 noites
This hotel has everything you need for a relaxing experience. It feels secluded and intimate as it is off the main road and commercial areas. The staff works hard to pamper you. The beach is not the nicest, but not too bad either. Beware of jelly fish, they can hurt you seriously. Maybe it is seasonal. Lots of sea grass as well. We were there the last week of November. Other than that, had an amazing time!
This hotel has everything you need for a relaxing experience. It feels secluded and intimate as it is off the main road and commercial areas. The staff works hard to pamper you. The beach is not the nicest, but not too bad either. Beware of jelly fish, they can hurt you seriously. Maybe it is seasonal. Lots of sea grass as well. We were there the last week of November. Other than that, had an amazing time!
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Muitos hóspedes avaliam a comida como muito boa ou excelente, especialmente nos restaurantes especializados. As reclamações comuns são o pequeno número de restaurantes com fechamentos rotativos, a necessidade de reservas e a espera para o teppanyaki, o buffet frequentemente avaliado como normal e a inconsistência das bebidas.
Avaliações dos hóspedes relacionadas
8
Todd Michael Lentz, Brenda Kay
14 de fev. de 2025
·
A estadia foi de 4 noites
Great relaxing resort. Only two problems. Only had one staff member checking in on Sunday around 5pm for a larger group. Drinks were not always consistent. Other than that, we would definitely go back. Food was excellent and coffee shop was amazing.
Great relaxing resort. Only two problems. Only had one staff member checking in on Sunday around 5pm for a larger group. Drinks were not always consistent. Other than that, we would definitely go back. Food was excellent and coffee shop was amazing.
6
Glenn
19 de out. de 2025
·
A estadia foi de 5 noites
The all inclusive dining was below average quality with limited choices for room service. No beef or chicken tacos, nachos chips are too thick and hard. Strawberry tart is too hard. Hamburgers were tasteless and fries were greasy. I did not like the taste and texture of the fish or pork tacos.
The all inclusive dining was below average quality with limited choices for room service. No beef or chicken tacos, nachos chips are too thick and hard. Strawberry tart is too hard. Hamburgers were tasteless and fries were greasy. I did not like the taste and texture of the fish or pork tacos.
6
Robert
31 de mai. de 2025
·
A estadia foi de 3 noites
Property was okay a bit run down. Room was beautiful, pool was warm and a bit dirty, not a lot of food options, buffet was terrible, Italian restaurant was delicious, staff was AMAZING, entertainment was not great!
Property was okay a bit run down. Room was beautiful, pool was warm and a bit dirty, not a lot of food options, buffet was terrible, Italian restaurant was delicious, staff was AMAZING, entertainment was not great!
6
Andrew Scott
20 de jun. de 2024
·
A estadia foi de 5 noites
The resort was beautiful and the staff were friendly and responsive. The food however, was not very good and there are not enough dining options. They have a buffet that is open daily for breakfast… it was what you would expect from a breakfast buffet. They had an Italian restaurant and let’s just say the food here was comparable to chef boyardee.. no I’m not joking. The seafood restaurant outside we only ate at once, we ordered surf n turf which was supposed to be filet and shrimp. The meat was horrible and had some kind of red sauce poured over it. I had to spit it out. The shrimp was not deveined. Our server here was horrible and rude. So, we did not go back. They have an Asian restaurant that requires a reservation for hibachi and sushi. And you can’t have sushi and hibachi at the same time … you have to choose one or the other. I thought this was ridiculous. I felt hungry all the time because there was no other options for food. The finally opened the buffet for dinner the last night we were there. In my opinion… they should have have more food options. I would not stay here again because of this.
The resort was beautiful and the staff were friendly and responsive. The food however, was not very good and there are not enough dining options. They have a buffet that is open daily for breakfast… it was what you would expect from a breakfast buffet. They had an Italian restaurant and let’s just say the food here was comparable to chef boyardee.. no I’m not joking. The seafood restaurant outside we only ate at once, we ordered surf n turf which was supposed to be filet and shrimp. The meat was horrible and had some kind of red sauce poured over it. I had to spit it out. The shrimp was not deveined. Our server here was horrible and rude. So, we did not go back. They have an Asian restaurant that requires a reservation for hibachi and sushi. And you can’t have sushi and hibachi at the same time … you have to choose one or the other. I thought this was ridiculous. I felt hungry all the time because there was no other options for food. The finally opened the buffet for dinner the last night we were there. In my opinion… they should have have more food options. I would not stay here again because of this.
8
Zahra
23 de set. de 2025
·
A estadia foi de 4 noites
Overall great hotel, very quiet and relaxing. I would have appreciated the buffet restaurant open longer and for dinner to provide diverse meal options. Also would be wonderful to add more shows each night for entertainment
Overall great hotel, very quiet and relaxing. I would have appreciated the buffet restaurant open longer and for dinner to provide diverse meal options. Also would be wonderful to add more shows each night for entertainment
10
Alexander
7 de nov. de 2025
·
A estadia foi de 6 noites
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
6
Sami
29 de jun. de 2025
·
A estadia foi de 4 noites
To start I am writing this view to bless all the folks who don’t have the ability to see this place in person prior to visiting. I had to work off of the reviews prior to coming here as I was researching which resort to choose for my honeymoon while I was on deployment in the military. I will lay out this review plainly with pros/cons in a way so I would know the unseen thing/way things work prior to choosing to spend potentially thousands of dollars. Pro: the valet service was great if you had a rental car. Check in was smooth but a problem happened. Con: we upgraded rooms to an “ocean view room” for 20 dollars more per night equaling 80 per night but when we went into the room there was a structure overhangs in the way to block our view of the pool and ocean except the horizon line. Pro: the room was clean on the inside and met expectation. Con: there are raccoon like creatures called the “Coatis” that will come into your room eat your food, lay in your bed, pee and poop in the sheets and more if you leave your door open or your balcony door open so they tell you you have to keep it double locked closed which basically defeats the purpose of the balcony. Personally my wife and I like to have the door open to listen to the waves but you can’t or else a raccoon will ruin your life. Twice a coatis was close to getting in our room but we closed the door in time. Pros/cons: there were four restaurants and I will rank them and discus the benefits and problems with each and th
To start I am writing this view to bless all the folks who don’t have the ability to see this place in person prior to visiting. I had to work off of the reviews prior to coming here as I was researching which resort to choose for my honeymoon while I was on deployment in the military. I will lay out this review plainly with pros/cons in a way so I would know the unseen thing/way things work prior to choosing to spend potentially thousands of dollars. Pro: the valet service was great if you had a rental car. Check in was smooth but a problem happened. Con: we upgraded rooms to an “ocean view room” for 20 dollars more per night equaling 80 per night but when we went into the room there was a structure overhangs in the way to block our view of the pool and ocean except the horizon line. Pro: the room was clean on the inside and met expectation. Con: there are raccoon like creatures called the “Coatis” that will come into your room eat your food, lay in your bed, pee and poop in the sheets and more if you leave your door open or your balcony door open so they tell you you have to keep it double locked closed which basically defeats the purpose of the balcony. Personally my wife and I like to have the door open to listen to the waves but you can’t or else a raccoon will ruin your life. Twice a coatis was close to getting in our room but we closed the door in time. Pros/cons: there were four restaurants and I will rank them and discus the benefits and problems with each and th
6
Elena Claire
12 de abr. de 2025
·
A estadia foi de 6 noites
We had high expectations for this property as we stayed in the Hyatt zilara on the strip in Cancun during Covid and had a lovely time. At this location there are only 3 restaurants. The buffet for dinner was below average and for breakfast it was “ok.” We felt like the staff wasn’t as attentive. Very hard to get a cup of coffee in the morning at the breakfast buffet and getting drinks at the pool restaurant was also tough. Drinks are quite terrible. My husband was drinking and he couldn’t taste even a little bit of alcohol and I was pregnant and the mocktails were just pure sugar and not very tasty. The pina coladas tasted like bubble gum soap. I couldn’t drink it. The best part was the coffee bar. There was a morning barista and night barista. Both ladies were lovely and so sweet. One made amazing designs with the foam for cappuccinos. We ended up leaving this location early due to a promotion we received by going on a marketing presentation. Overall will not be coming back to this Hyatt location.
We had high expectations for this property as we stayed in the Hyatt zilara on the strip in Cancun during Covid and had a lovely time. At this location there are only 3 restaurants. The buffet for dinner was below average and for breakfast it was “ok.” We felt like the staff wasn’t as attentive. Very hard to get a cup of coffee in the morning at the breakfast buffet and getting drinks at the pool restaurant was also tough. Drinks are quite terrible. My husband was drinking and he couldn’t taste even a little bit of alcohol and I was pregnant and the mocktails were just pure sugar and not very tasty. The pina coladas tasted like bubble gum soap. I couldn’t drink it. The best part was the coffee bar. There was a morning barista and night barista. Both ladies were lovely and so sweet. One made amazing designs with the foam for cappuccinos. We ended up leaving this location early due to a promotion we received by going on a marketing presentation. Overall will not be coming back to this Hyatt location.
10
Taylor
12 de out. de 2025
·
A estadia foi de 5 noites
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
8
alana
29 de nov. de 2025
·
A estadia foi de 10 noites
Friendly staff and great food.
Friendly staff and great food.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Paulo César
10 de jan. de 2026
·
A estadia foi de 7 noites
Equipe é comodidades
Equipe é comodidades
4
Rogerio
24 de mai. de 2025
·
A estadia foi de 5 noites
Prepare-se para uma experiência com muita gente querendo te vender algo ou fazer tudo por uma caixinha. Você chega e já é surpreendido por alguém tentando vender o plano de fidelidade do hotel, vender serviços de SPA ou algo assim. Além disso, tem várias coisas que não estão incluídas. Não se deixe levar pelo “all inclusive”, não é bem assim.
Prepare-se para uma experiência com muita gente querendo te vender algo ou fazer tudo por uma caixinha. Você chega e já é surpreendido por alguém tentando vender o plano de fidelidade do hotel, vender serviços de SPA ou algo assim. Além disso, tem várias coisas que não estão incluídas. Não se deixe levar pelo “all inclusive”, não é bem assim.
10
Miguel
14 de nov. de 2024
·
A estadia foi de 2 noites
Exelente
Exelente
10
Oslen
15 de set. de 2024
·
A estadia foi de 3 noites
Excelente
Excelente
8
Maritza
15 de jun. de 2026
·
A estadia foi de 3 noites
I loved the ambiance and staff was real friendly. I did not like Caprice Grill food. Also did not like that the buffet was only for breakfast.
I loved the ambiance and staff was real friendly. I did not like Caprice Grill food. Also did not like that the buffet was only for breakfast.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:59
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Está a considerar este hotel para a sua viagem a Playa del Carmen?
Qual é o preço habitual das tarifas de quarto neste hotel?
Nos próximos 60–90 dias, as tarifas de quarto no Hyatt Zilara Riviera Maya Adults Only All-Inclusive em Playa del Carmen costumam ser de cerca de US$ 310 por noite para dois hóspedes, variando de US$ 296 a US$ 516.
Qual é a melhor altura para visitar para evitar multidões?
O mês mais calmo no Hyatt Zilara Riviera Maya Adults Only All-Inclusive em Playa del Carmen é junho, enquanto janeiro é o mês mais procurado; conte com mais disponibilidade e filas mais curtas no início do verão.
Qual mês tem as tarifas noturnas mais baixas aqui?
Agosto é o mês mais barato para ficar no Hyatt Zilara Riviera Maya Adults Only All-Inclusive em Playa del Carmen, com uma média de US$ 326 por noite; fevereiro é o mês mais caro, com uma média de US$ 553. As tarifas mais baixas em agosto, apesar de junho ser o mês mais calmo em termos de multidões.
Quais atrações próximas e temas definem a localização deste hotel?
Situado em Quintana Roo, o Hyatt Zilara Riviera Maya Adults Only All-Inclusive em Playa del Carmen fica perto da Praia Maroma, Praia Xcalacoco e do campo de golfe El Camaleón Mayakoba, tornando-o uma excelente opção para momentos na praia, romance e relaxamento no spa.
Como as tarifas deste hotel se comparam com outras opções próximas?
O Hyatt Zilara Riviera Maya Adults Only All-Inclusive em Playa del Carmen é mais barato do que 10 de 19 hotéis comparáveis nas proximidades, com uma mediana típica de US$ 394 por noite, em comparação com cerca de US$ 450 para os seus pares.
Como é que o preço por noite em Hyatt Zilara Riviera Maya Adults Only All-Inclusive em Playa del Carmen se compara com as últimas semanas?
O preço atual no Hyatt Zilara Riviera Maya Adults Only All-Inclusive em Playa del Carmen é US$ 265 por noite para dois hóspedes, o que é baixo para este hotel: cerca de 20% abaixo da sua média US$ 326 nos últimos 60 dias. A maioria das noites nesse período situou-se entre US$ 227 e US$ 389.
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-18: 296.8051198394775USD
- 2026-09-19: 296.8051198394775USD
- 2026-09-20: 265.8204900436401USD
- 2026-09-21: 265.8204900436401USD
- 2026-09-22: 264.9094705307007USD
- 2026-09-23: 264.9094705307007USD
- 2026-09-24: 264.9094705307007USD
- 2026-09-25: 264.6139129043579USD
- 2026-09-26: 265.8204900436401USD
- 2026-09-27: 265.80772119750975USD
- 2026-09-28: 265.8204900436401USD
- 2026-09-29: 265.8204900436401USD
- 2026-09-30: 265.8204900436401USD
- 2026-10-01: 308.30405255126954USD
- 2026-10-02: 307.8026870483398USD
- 2026-10-03: 307.8026870483398USD
- 2026-10-04: 292.2867173812866USD
- 2026-10-05: 292.2867173812866USD
- 2026-10-06: 291.81730026702877USD
- 2026-10-07: 291.81730026702877USD
- 2026-10-08: 301.29646075134275USD
- 2026-10-09: 300.8068306762695USD
- 2026-10-10: 300.8068306762695USD
- 2026-10-11: 301.29646075134275USD
- 2026-10-12: 300.8068306762695USD
- 2026-10-13: 300.8068306762695USD
- 2026-10-14: 300.8068306762695USD
- 2026-10-15: 339.3377084106445USD
- 2026-10-16: 339.3377084106445USD
- 2026-10-17: 339.3377084106445USD
- 2026-10-18: 339.3377084106445USD
- 2026-10-19: 303.80812256164546USD
- 2026-10-20: 303.80812256164546USD
- 2026-10-21: 303.80812256164546USD
- 2026-10-22: 304.2997143798828USD
- 2026-10-23: 330.7982053863525USD
- 2026-10-24: 331.3290320678711USD
- 2026-10-25: 331.3290320678711USD
- 2026-10-26: 304.2997143798828USD
- 2026-10-27: 304.2997143798828USD
- 2026-10-28: 338.7873343597412USD
- 2026-10-29: 339.3377084106445USD
- 2026-10-30: 338.7873343597412USD
- 2026-10-31: 339.3377084106445USD
- 2026-11-01: 334.79276987304684USD
- 2026-11-02: 335.3333702392578USD
- 2026-11-03: 334.79276987304684USD
- 2026-11-04: 334.79276987304684USD
- 2026-11-05: 343.7894641479492USD
- 2026-11-06: 344.3431311248779USD
- 2026-11-07: 343.7894641479492USD
- 2026-11-08: 344.3431311248779USD
- 2026-11-09: 351.37072569885254USD
- 2026-11-10: 351.37072569885254USD
- 2026-11-11: 350.7995781890869USD
- 2026-11-12: 575.6049405456542USD
- 2026-11-13: 527.5416374969482USD
- 2026-11-14: 527.5416374969482USD
- 2026-11-15: 351.37072569885254USD
- 2026-11-16: 350.7995781890869USD
- 2026-11-17: 350.7995781890869USD
- 2026-11-18: 339.3377084106445USD
Os clientes irão receber um e-mail 7 dias antes da chegada com instruções para o check-in. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito e cartões de débito; não se aceita numerário
- É possível efetuar transações sem numerário
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- A piscina está aberta das 8:00 às 19:00.
- Não é permitida a estadia de pessoas com idade inferior a 18 anos neste alojamento só para adultos.
- O alojamento dispõe de quartos contíguos/comunicantes, sujeitos a disponibilidade. Contacte diretamente o alojamento através do número de telefone incluído na confirmação de reserva.
- Disponibilização de opções de pagamento sem numerário em todas as transações.
- Check-in antecipado disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Serviço de quartos
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Balcão de turismo
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Banho turco
Massagem
Spa/Health club
Cabeleireiro/Salão de beleza
Bar junto à piscina
Pequeno-almoço no quarto
Apenas para adultos
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Serviços
Balcão de turismo
Limpeza a seco
Serviços de limpeza
Instalações para banquetes
Caixa ATM/Multibanco
Depósito de bagagem
Área designada para fumadores
Lavagem de roupa própria
24-Hour Front Desk
Bingo
Concierge Services
Atividades
Piscina
Campos de ténis
Praia (na proximidade)
Andar de bicicleta
Karaoke
Bilhar
Piscina exterior
Música ao vivo
Bicycle Tour Information
Evening Entertainment
Mobiliário de exterior
Pool (Seasonal Outdoor)
Ténis de mesa
Terraço
Fitness Center (nearby)
Estacionamento
Estacionamento
Serviço de estacionamento
Estacionamento gratuito
Parking Onsite
Internet
Wi-fi gratuito