This is the place for your family if you are only going to sleep at the unit… and even that was a stretch because in the 3 bedrooms, only 1 had room darkening shades and even then they weren’t great. The first floor has been redone and reflects the pictures well. The upstairs feels like a completely different residence... Not renovated or updated at all, in need of a deep clean (stained showers/tubs, rust/mildew/dirt around shower/caulk, etc), mismatched towels, mismatched bedding (some of it not pure white, so unclear how well it has been washed or ever bleached), king sheets for a California king bed, a weird film on the floor (yet there was a sign to remove shoes in the house), uncomfortable/cheap pillows and mattresses, headboards not attached to frames, mattresses on wheels, furniture crammed into bedrooms, drawers in dressers that weren’t steady (basically useless),TVs not working upstairs, sewage smells in bathroom…Usually, for a stay, these are things that we would discuss with management during our stay, but we spent 90% of our time at the Hilton Waikoloa with my husband’s company who was vacationing there. We didn’t have time or energy to take on facilitating changes. Ultimately, the best part was the Hilton pool and parking passes which was very helpful given the nature of our trip. We slept okay and were safe, so it was fine, but owners/management could do a much better job with the 2nd floor - specifically cleaning and furnishing.
This is the place for your family if you are only going to sleep at the unit… and even that was a stretch because in the 3 bedrooms, only 1 had room darkening shades and even then they weren’t great. The first floor has been redone and reflects the pictures well. The upstairs feels like a completely different residence... Not renovated or updated at all, in need of a deep clean (stained showers/tubs, rust/mildew/dirt around shower/caulk, etc), mismatched towels, mismatched bedding (some of it not pure white, so unclear how well it has been washed or ever bleached), king sheets for a California king bed, a weird film on the floor (yet there was a sign to remove shoes in the house), uncomfortable/cheap pillows and mattresses, headboards not attached to frames, mattresses on wheels, furniture crammed into bedrooms, drawers in dressers that weren’t steady (basically useless),TVs not working upstairs, sewage smells in bathroom…Usually, for a stay, these are things that we would discuss with management during our stay, but we spent 90% of our time at the Hilton Waikoloa with my husband’s company who was vacationing there. We didn’t have time or energy to take on facilitating changes. Ultimately, the best part was the Hilton pool and parking passes which was very helpful given the nature of our trip. We slept okay and were safe, so it was fine, but owners/management could do a much better job with the 2nd floor - specifically cleaning and furnishing.
