Serenity Authentic Glamping Tulum

Food was terrible if you combined the breakfast lunch and dinner menu there’s maybe 15 items the pool was filled with kids who I’m sure where not stayin at the property the drinks at this place were horrible not one good bar tender the beach club is filled with locals

Está muy bonito el hotel. La atención es muy cálida y la alberca está preciosa. Volveré a ir en cuanto pueda. Lo mejor es la privacidad, el tener una hamaca en cada cuarto, y la mascota local que es un cerdito precioso. La playa está bonita, pero es mar abierto, por lo que tiene su malla que limita la zona de nado.

Vi var en familie på 5, der overnattede her 4 natter. Vi kan klart anbefale hotellet. Tæt på virkelig god strand. Der er vel 4-500 meter ad lille grusvej. Fin morgenmad, teltene var i god stand med gode senge. Udover strand og dertilhørende Beach club, ligger hotellet ikke i gå afstand til by og butikker. Så bil anbefales. Vi prøvede ikke restauranten men priserne var til den lidt høje side.

Les tentes sont fabuleuses, très agréable de rester dedans, bon wifi, personnel agréable et dévoué. La piscine est petite mais suffisante. Points à améliorer : Manque un plateau de courtoisie (bouilloire, café soluble), ce serait très pratique car attendre le petit-déjeuner à 8h c’est trop long quand on est dans la nature et qu’il n’y a rien autour. La carte du restaurant est un peu petite pour ceux qui restent plusieurs jours et ne souhaitent pas ressortir de l’établissement Points négatifs : Le club de plage est sale et de mauvaise qualité comparé aux plages alentours, les consommations sont plus chers que dans les établissements Voisins La route principale passe à proximité Et est très bruyante, de jour comme de nuit. C’est compliqué de séjourner dans un établissement appelé Serenité quand il y a du bruit tout autour, masqué en journée par de la musique, mais la nuit pas du tout. Le chemin menant à la plage est sale, Et malheureusement le club de plage ne nettoie pas les Sargasses devant l’établissement

Personal buen servicio, el servicio regular de esa Zona en Quintana Roo. Tienes privacidad, el lugar es exótico y encantador, pero, en la noche es inesperado lo que pueda pasar, las paredes de las habitaciones al ser concepto "glamming" pues obviamente, no es pared y se escucha todo y pues ya pasadas alas 11pm había alguien gritando como de fiesta y otro huésped gritando para callar a ese otro alguien (pudo haber sido en otro hotel), pero recuerden las paredes son de lona. Al ser un área en la selva, la luz eléctrica es de generador y el aire acondicionado de mi habitación se apagaba y lo estuvimos prendiendo toda la noche. Fuera de eso la verdad me gustó, limpio, serviciales, acogedor, 8 de 10.

The concept is great but the tents proved to be noisy and lacking privacy. The beach club closed early meaning sunset drinks were not an option. Food was awful and vastly overpriced but there are plenty of better options nearby. People were lovely and service was fine but in poor weather or if you don’t have a rental car to offer independence it would not have been a wise choice for us.

Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay

Well this was my first time glamping and WOW… this is the way to go!!.. simple.. quite!.. affordable.. it’s in the jungle with easy access to the beach and main road!.. free access to the beach club basic food and good drinks!!. Don’t miss the sunrise at the beach!! Absolutely glorious!!. As per service… wow wow wow!!. I never had such a great experience.. special thank you to Alejandra that went well above and beyond the call of duty!!. Beautiful person inside and out!!. Thank you for helping us out on our pitch!! I’ll be going back hands down !!

My advice to potential customers - DO NOT STAY HERE. This is by far the worst place we stayed during our time in Mexico. The staff, with exception of the individual serving breakfast, are incompetent fools. The ambience, well if you enjoy the constant sound of high speed lorries hurtling down the dual carriageway 24 hours a day, you may enjoy. We did not. It should also be noted that from 6pm you have no access to food, restaurants, drinks, bars, nothing. You may as well be stranded at sea. For our stay, we were treated to noisy neighbours in adjacent tents. Then, for over 24 hours there was zero electricity or running water. We couldn’t shower. We couldn’t brush our teeth. We couldn’t even see 10cm in front of us after sunset. They did nothing to mitigate this for the guests. Their incompetence shining through yet again. Our stay became untenable, who can put up with this for the amount they charge per night, we decided to leave a day early and it was agreed that if we contacted hotels.com we would be able to receive a refund for the final night of our stay. Hotels.com then tried to contact Serenity to confirm but Serenity refused to respond. We’ve messaged Serenity, they’ve refused to respond to us also. These people are untrustworthy, dishonest, and dishonourable. They displayed a complete lack of customer service when it most needed. The meaning of ‘Serenity’ is the state of being calm, peaceful, and untroubled. They should probably change their name.

Poca oportunidad para movilizarse, nos quedamos sin agua y luz durante aproximadamente 8 hrs

El hotel súper tranquilo y relax, la playa estuvo genial había zargazo pero poco y el personal del hotel limpio por lo que estaba casi libre de zargazo, estuvo genial, las personas muy atentas y amables, muy cerca hay cenotes pero si quieres conocer otros lados si tienes que llevar carro 🙂

Die Campinganlage ist modern eingerichtet und durchweg sauber. Die höheren Preise für Speis und Trank sind eher abschreckend. Auch der zugebaute Strandabschnitt sorgt für wenig Begeisterung.

Les tentes sont fabuleuses, très agréable de rester dedans, bon wifi, personnel agréable et dévoué. La piscine est petite mais suffisante. Points à améliorer : Manque un plateau de courtoisie (bouilloire, café soluble), ce serait très pratique car attendre le petit-déjeuner à 8h c’est trop long quand on est dans la nature et qu’il n’y a rien autour. La carte du restaurant est un peu petite pour ceux qui restent plusieurs jours et ne souhaitent pas ressortir de l’établissement Points négatifs : Le club de plage est sale et de mauvaise qualité comparé aux plages alentours, les consommations sont plus chers que dans les établissements Voisins La route principale passe à proximité Et est très bruyante, de jour comme de nuit. C’est compliqué de séjourner dans un établissement appelé Serenité quand il y a du bruit tout autour, masqué en journée par de la musique, mais la nuit pas du tout. Le chemin menant à la plage est sale, Et malheureusement le club de plage ne nettoie pas les Sargasses devant l’établissement

Le personnel est très gentil et attentionné. L'établissement est propre. Le restaurant est bon et la plage sur laquelle est situé le bar de plage est juste magnifique ( XPU HA). Les "bémol" concernent le bruit de la route (4 voies) qui passe devant l'entrée. Les logements étant des tentes, aucune idolation phonique donc, c'est très très bruyant et de très nombreux camions passent sur cette route. L'établissement fournit des bouchons d'oreille. De notre côté, la tente se situait tout au bout, entourée d'arbres donc très sombre et sans vue dégagée donc.... compliquée pour moi. Il faut savoir aussi que je camping n'est pas sur la plage ;Il faut sortir du camping, prendre un chemin sur environ 150 mètres/ 200 mètres pour accéder à la plage. Prévoir une voiture de location si vous souhaitez visiter et sortir le soir car les taxis sont excessivement chers et il est impossible de se déplacer en vélo à cause des voies rapides.

Personal buen servicio, el servicio regular de esa Zona en Quintana Roo. Tienes privacidad, el lugar es exótico y encantador, pero, en la noche es inesperado lo que pueda pasar, las paredes de las habitaciones al ser concepto "glamming" pues obviamente, no es pared y se escucha todo y pues ya pasadas alas 11pm había alguien gritando como de fiesta y otro huésped gritando para callar a ese otro alguien (pudo haber sido en otro hotel), pero recuerden las paredes son de lona. Al ser un área en la selva, la luz eléctrica es de generador y el aire acondicionado de mi habitación se apagaba y lo estuvimos prendiendo toda la noche. Fuera de eso la verdad me gustó, limpio, serviciales, acogedor, 8 de 10.

El lugar es encantador, los Glamping en muy cómodos, la playa es muy agradable, el personal es amable Solo mejoraría el servicio en el restaurante, es muy lento, no había suficiente personal, las mesas estaban sin limpiar y había demora al servir

Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay

They weren’t upfront about their cancellation policies. My unit had a dirty bathroom & the shower drain didn’t drain properly & smelled.

Beautiful property for a no-frills kinda stay in nature. Camping without the bugs & fan! A/C works well and rooms are clean and very comfortable. Staff super friendly and accommodating. Two areas for improvement: Food could be better - mostly fried and unhealthy. Times are limited. I advise against the spa as the massage was poor quality. Save yourself some $ and get one on the beach! We would stay again!

La respuesta de la administración respecto de las fallas en el servicio de agua y electricidad fue terrible. La propiedad se encuentra verdaderamente descuidada y con muy bajo mantenimiento. La administración solo pone excusas y no atiende o compensa por las malas condiciónes.

Lovely feel, grounds and staff plus a pretty stretch of beach. Earplugs are provided for road noise which seemed minor except aroun 5am.

Les tentes sont fabuleuses, très agréable de rester dedans, bon wifi, personnel agréable et dévoué. La piscine est petite mais suffisante. Points à améliorer : Manque un plateau de courtoisie (bouilloire, café soluble), ce serait très pratique car attendre le petit-déjeuner à 8h c’est trop long quand on est dans la nature et qu’il n’y a rien autour. La carte du restaurant est un peu petite pour ceux qui restent plusieurs jours et ne souhaitent pas ressortir de l’établissement Points négatifs : Le club de plage est sale et de mauvaise qualité comparé aux plages alentours, les consommations sont plus chers que dans les établissements Voisins La route principale passe à proximité Et est très bruyante, de jour comme de nuit. C’est compliqué de séjourner dans un établissement appelé Serenité quand il y a du bruit tout autour, masqué en journée par de la musique, mais la nuit pas du tout. Le chemin menant à la plage est sale, Et malheureusement le club de plage ne nettoie pas les Sargasses devant l’établissement

Le personnel est très gentil et attentionné. L'établissement est propre. Le restaurant est bon et la plage sur laquelle est situé le bar de plage est juste magnifique ( XPU HA). Les "bémol" concernent le bruit de la route (4 voies) qui passe devant l'entrée. Les logements étant des tentes, aucune idolation phonique donc, c'est très très bruyant et de très nombreux camions passent sur cette route. L'établissement fournit des bouchons d'oreille. De notre côté, la tente se situait tout au bout, entourée d'arbres donc très sombre et sans vue dégagée donc.... compliquée pour moi. Il faut savoir aussi que je camping n'est pas sur la plage ;Il faut sortir du camping, prendre un chemin sur environ 150 mètres/ 200 mètres pour accéder à la plage. Prévoir une voiture de location si vous souhaitez visiter et sortir le soir car les taxis sont excessivement chers et il est impossible de se déplacer en vélo à cause des voies rapides.

El lugar es agradable y cómodo, no se siente mucha privacidad por el hecho de ser glamping, pero una vez que te acostumbras es igual que cualquier otro hospedaje...

Personal buen servicio, el servicio regular de esa Zona en Quintana Roo. Tienes privacidad, el lugar es exótico y encantador, pero, en la noche es inesperado lo que pueda pasar, las paredes de las habitaciones al ser concepto "glamming" pues obviamente, no es pared y se escucha todo y pues ya pasadas alas 11pm había alguien gritando como de fiesta y otro huésped gritando para callar a ese otro alguien (pudo haber sido en otro hotel), pero recuerden las paredes son de lona. Al ser un área en la selva, la luz eléctrica es de generador y el aire acondicionado de mi habitación se apagaba y lo estuvimos prendiendo toda la noche. Fuera de eso la verdad me gustó, limpio, serviciales, acogedor, 8 de 10.

We really liked the atmosphere, and the place was so authentic. Unfortunately there is a lot of noise from the traffic on the highway close by. We could hear it all night, and when you sleep in tents it is very annoying. If the glamping had been closer to the beach it would have been perfect, and the noise would not have been a problem. Breakfast was good, and the tents were very charming, good beds and nice shower, loved it

Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay

Es un alojamiento para personas que les gusta la vida libre, no tiene comodidades y privacidad ya que los baños son abiertos no tienen puerta .

Beautiful property for a no-frills kinda stay in nature. Camping without the bugs & fan! A/C works well and rooms are clean and very comfortable. Staff super friendly and accommodating. Two areas for improvement: Food could be better - mostly fried and unhealthy. Times are limited. I advise against the spa as the massage was poor quality. Save yourself some $ and get one on the beach! We would stay again!

I was only able to stay for one night, but I wish I could have stayed longer! The tent and grounds were GORGEOUS!! It was exactly what I needed for a quiet, relaxing stay. I could have laid in that hammock all day <3 I'll be back for sure!

Great getaway to slow down and get in nature. Loved the tents, beach and experience. Unfortunately restaurant is painfully slow, with poor service over priced. Other than that, it’s a quaint little getaway!

Such a gem of a place! Tents, setting and beach all amazing! Hugo on the beach was the best waiter! The only downfall was the food in the restaurant at the hotel (beach was great). Poor food quality, over-priced and wait time over 60 minutes for dinner. Try that with kids - you want to stab your eye out with a fork. You don’t have many options down there for food as you’re isolated. If we did it again we would pack some fridge-friendly meals and avoid the restaurant all together. If they improved this aspect of the hotel it would be a 5 star Glamping experience!

We loved the relaxed atmosphere of staying at this property. The staff was so helpful and friendly with giving recommendations and solving any issues. Great ammenities and very laid-back atmosphere. I would highly recommend!

I loved my stay here - it was so peaceful. The staff are lovely and the food was decent! You're so close to the beach which is glorious and, I was told by multiple travellers, much nicer than Tulum and Cancun. I had the best time, thanks to the Serenity staff for looking after me so well :)

Great service. Staff amazing, helpful

There were at least 10 kids runnning around it was too noisy. Its suppsed to be a relaxing property. It wss not The hotel was full you could see the staff was overwhelmed at dinner time. The food is very boring

El lugar es encantador, los Glamping en muy cómodos, la playa es muy agradable, el personal es amable Solo mejoraría el servicio en el restaurante, es muy lento, no había suficiente personal, las mesas estaban sin limpiar y había demora al servir

Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay

Well this was my first time glamping and WOW… this is the way to go!!.. simple.. quite!.. affordable.. it’s in the jungle with easy access to the beach and main road!.. free access to the beach club basic food and good drinks!!. Don’t miss the sunrise at the beach!! Absolutely glorious!!. As per service… wow wow wow!!. I never had such a great experience.. special thank you to Alejandra that went well above and beyond the call of duty!!. Beautiful person inside and out!!. Thank you for helping us out on our pitch!! I’ll be going back hands down !!

My advice to potential customers - DO NOT STAY HERE. This is by far the worst place we stayed during our time in Mexico. The staff, with exception of the individual serving breakfast, are incompetent fools. The ambience, well if you enjoy the constant sound of high speed lorries hurtling down the dual carriageway 24 hours a day, you may enjoy. We did not. It should also be noted that from 6pm you have no access to food, restaurants, drinks, bars, nothing. You may as well be stranded at sea. For our stay, we were treated to noisy neighbours in adjacent tents. Then, for over 24 hours there was zero electricity or running water. We couldn’t shower. We couldn’t brush our teeth. We couldn’t even see 10cm in front of us after sunset. They did nothing to mitigate this for the guests. Their incompetence shining through yet again. Our stay became untenable, who can put up with this for the amount they charge per night, we decided to leave a day early and it was agreed that if we contacted hotels.com we would be able to receive a refund for the final night of our stay. Hotels.com then tried to contact Serenity to confirm but Serenity refused to respond. We’ve messaged Serenity, they’ve refused to respond to us also. These people are untrustworthy, dishonest, and dishonourable. They displayed a complete lack of customer service when it most needed. The meaning of ‘Serenity’ is the state of being calm, peaceful, and untroubled. They should probably change their name.

Se vive una tranquilidad impresionante y se escucha la naturaleza. A pesar de que es epoca de sargazo nos dieron opciones de actividades muy cerca (caminando) para tener una muy buena estancia.

We loved it! Very quiet you have your privacy easy acess to beach! Beach was beautiful, Food was delicious! Defenetly will be back with our kids!

Vi var en familie på 5, der overnattede her 4 natter. Vi kan klart anbefale hotellet. Tæt på virkelig god strand. Der er vel 4-500 meter ad lille grusvej. Fin morgenmad, teltene var i god stand med gode senge. Udover strand og dertilhørende Beach club, ligger hotellet ikke i gå afstand til by og butikker. Så bil anbefales. Vi prøvede ikke restauranten men priserne var til den lidt høje side.

Le personnel est très gentil et attentionné. L'établissement est propre. Le restaurant est bon et la plage sur laquelle est situé le bar de plage est juste magnifique ( XPU HA). Les "bémol" concernent le bruit de la route (4 voies) qui passe devant l'entrée. Les logements étant des tentes, aucune idolation phonique donc, c'est très très bruyant et de très nombreux camions passent sur cette route. L'établissement fournit des bouchons d'oreille. De notre côté, la tente se situait tout au bout, entourée d'arbres donc très sombre et sans vue dégagée donc.... compliquée pour moi. Il faut savoir aussi que je camping n'est pas sur la plage ;Il faut sortir du camping, prendre un chemin sur environ 150 mètres/ 200 mètres pour accéder à la plage. Prévoir une voiture de location si vous souhaitez visiter et sortir le soir car les taxis sont excessivement chers et il est impossible de se déplacer en vélo à cause des voies rapides.

La tranquilidad del lugar solo deberían de tener el camino más cercano hacia la playa

Awesome beach super close and walking distance to Cenote Minotaur

We really liked the atmosphere, and the place was so authentic. Unfortunately there is a lot of noise from the traffic on the highway close by. We could hear it all night, and when you sleep in tents it is very annoying. If the glamping had been closer to the beach it would have been perfect, and the noise would not have been a problem. Breakfast was good, and the tents were very charming, good beds and nice shower, loved it

The concept is great but the tents proved to be noisy and lacking privacy. The beach club closed early meaning sunset drinks were not an option. Food was awful and vastly overpriced but there are plenty of better options nearby. People were lovely and service was fine but in poor weather or if you don’t have a rental car to offer independence it would not have been a wise choice for us.

Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay

Great experience to feel free, close to the beach whici is ideal for the kids

Food was terrible if you combined the breakfast lunch and dinner menu there’s maybe 15 items the pool was filled with kids who I’m sure where not stayin at the property the drinks at this place were horrible not one good bar tender the beach club is filled with locals

Great getaway to slow down and get in nature. Loved the tents, beach and experience. Unfortunately restaurant is painfully slow, with poor service over priced. Other than that, it’s a quaint little getaway!

Such a gem of a place! Tents, setting and beach all amazing! Hugo on the beach was the best waiter! The only downfall was the food in the restaurant at the hotel (beach was great). Poor food quality, over-priced and wait time over 60 minutes for dinner. Try that with kids - you want to stab your eye out with a fork. You don’t have many options down there for food as you’re isolated. If we did it again we would pack some fridge-friendly meals and avoid the restaurant all together. If they improved this aspect of the hotel it would be a 5 star Glamping experience!

We loved it! Very quiet you have your privacy easy acess to beach! Beach was beautiful, Food was delicious! Defenetly will be back with our kids!

Les tentes sont fabuleuses, très agréable de rester dedans, bon wifi, personnel agréable et dévoué. La piscine est petite mais suffisante. Points à améliorer : Manque un plateau de courtoisie (bouilloire, café soluble), ce serait très pratique car attendre le petit-déjeuner à 8h c’est trop long quand on est dans la nature et qu’il n’y a rien autour. La carte du restaurant est un peu petite pour ceux qui restent plusieurs jours et ne souhaitent pas ressortir de l’établissement Points négatifs : Le club de plage est sale et de mauvaise qualité comparé aux plages alentours, les consommations sont plus chers que dans les établissements Voisins La route principale passe à proximité Et est très bruyante, de jour comme de nuit. C’est compliqué de séjourner dans un établissement appelé Serenité quand il y a du bruit tout autour, masqué en journée par de la musique, mais la nuit pas du tout. Le chemin menant à la plage est sale, Et malheureusement le club de plage ne nettoie pas les Sargasses devant l’établissement

Our room could not have been better. It exceeded my expectation. The restaurant was a disappointment. I'm an early riser and waiting until 8:00am for coffee was inconvenient. Also the breakfast menu was limited and not great.

There were at least 10 kids runnning around it was too noisy. Its suppsed to be a relaxing property. It wss not The hotel was full you could see the staff was overwhelmed at dinner time. The food is very boring

The concept is great but the tents proved to be noisy and lacking privacy. The beach club closed early meaning sunset drinks were not an option. Food was awful and vastly overpriced but there are plenty of better options nearby. People were lovely and service was fine but in poor weather or if you don’t have a rental car to offer independence it would not have been a wise choice for us.

Bien ambiente pero la comida no esta buena y muy cara

Staff is great, place was clean. The room had ac/heat (nights are a bit cold 17/19c) and there was hot water for thee showers 4 stars only because I didn’t really enjoy the restaurant food. Drinks were good though The beach is about 5 min walk from the front desk and there are beach chairs for rent and well as a couple of restaurants Overall a really nice place stay