The Grand Scarborough

Vi hade inga stora handdukar på rummet, det gick inte att skruva ner värmen, fönstren var nerskitade av fågelskit, det låg 5 döda fåglar utanför vårt fönster. Frukosten var undermålig, trots att vi bokat full frukost och betalt för detta, det fanns ingen ost eller skinka att tillgå. Incheckningen gick mycket trögt med lång kö. Med andra ord det sämsta boendet av 32 som vi gjort denna semester.

Otroligt smutsigt och nergånget. Frukosten riktigt usel. Trasiga mattor i korridorerna. Tom tvålbehållare i badrummet. Nödutgångskylt som hängde i en sladd. Kloaklukt i korridoren. Ingen bagageförvaring. Allt kändes sunkigt.

We had a great time, the staff were amazing to us! The building is a lovely throwback to an era long gone. This also means it’s a bit tired and needs some attention in the corridors and also electrical rewiring in the rooms. But a great historical building staffed by lovely people.

I have seen the reviews for the Scarborough Grand but thought it was worth trying it out for ourselves to see how accurate they were. I'm glad we did. Conveniently placed for both town and promenade with a handy safe 24 hour multi-storey car park just around the corner (£27 for 48 hours). The Scarborough Grand reception area is lovely and retains much of it's grandeur. The check in experience was one of only a few areas for improvement - we had checked in and paid online so expected the express check in option to be available as stated (ie just given the key) but it wasn't and we were stuck in a queue for 20 mins with a coach party so the online check-in was a complete waste of time. The room itself was absolutely fine - clean and tidy with a sea view and a good tv with nearly all channels available for a change on the East Yorkshire coast ! Only slight downers were the dirty windows and the hot water which took a while to heat up and was then a bit sporadic and not all that hot really. The bathroom was clean and tidy. The bed was comfortable enough and clean and we both slept well. Morning breakfast was lovely and everything was kept topped up so no issues at all. The main bar area was perfectly fine but the outside balcony area was just about a no go area with the strong winds. We will be back to try a Family Room with our Grandchildren at Halfterm. Overall our experience was much better than 2.4/5 - more 4 to 4.5/5 but may very well be room/area specific qnd so variable.

Lack of services in the room, cutting costs poor furniture, no plug sockets by the bed, lights not working, poor decorating throughout, a lovely building poorly maintained