Extended Stay America Suites - St Louis - Fenton

Only had hot water one time during my stay. Fridge did not work and ruined all my food. Front desk was zero help whenever I tried to get the fridge fixed or get the hot water working. I spent 45 minutes in the lobby trying to check into a room that I had already paid for. Hotel attendant was nowhere to be found

Staff were friendly and professional. The grounds outside the building were clean and well managed. The inside of the hotel was clean and my room was very clean and stocked with towels and soap. The only two negatives was the breakfast was not what I expected. There was only options for coffee, tea, hot chocolate, muffins, and granola bars. I would have liked to had orange juice and egg options. The last negative was there was smell to my room that was very noticeable. Not sure where it was coming from, but it wasn’t good. Not unbearable, but unpleasant. Other than that I had a good, comfortable stay.

Awesome too cold air

It was a nice room and a good price

The room was disgusting. Blood on blankets. Dirt smeared on walls. Pullout bed had crumbs and food. The check in area and the room itself smelled so horrible. Amanda, front desk apologized, stating she could not refund because I booked through a third party. Hotels.com says they cannot refund, the hotel will need to refund because they already have the money. I didnt even stay. I was in and out of the property in 5 minutes trying to find somewhere clean and safe for my children to stay.