Name: Village Haven Inn & Extended Stay
Address: 9370 Main Street, Clarence, New York, United States of America, Clarence, New York, US
Price range: $61–$84 per night
Rating: 6.1

What guests think

Across reviews of Village Haven Inn & Extended Stay, guests frequently report serious cleanliness issues, smoke odors, pests, and widespread maintenance problems, alongside service missteps like overbooking, keys to occupied rooms, and little help with noise or other complaints.

Many also found rooms misrepresented versus photos or listings, with incorrect bed types, missing TVs or remotes, and broken or nonfunctional heating, fixtures, and doors. Positives were limited to easy parking and occasional smooth check in, and some rooms included a refrigerator or microwave. Overall, expect very worn accommodations with inconsistent standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is easy in several reviews; otherwise facilities seem limited, with no ice machine available during winter.

Related guest reviews

6

Lori

Mar 8, 2025

·

Stayed 2 nights

Well the TV didn’t have a remote.. I went to office for remote, they gave me one, I told them it wasn’t the rt one, plus when I got to the room it had no battery’s… made 2 more trips to office… and they came to room… of course HE couldn’t get it to work… cuz it was the wrong one… and I had to wait till the next afternoon for a TV… Room was clean… no ice machine… (cu of “winter”)……overall just average place to stay..

10

SM

Dec 2, 2024

·

Stayed 1 night

Easy to park. Easy Check in.

2

Shawn

Jul 17, 2025

·

Stayed 1 night

1st room still occupied. Next had a filthy tub w/ black hair in it. Stain on sheet. No TV remote. No chair or other furniture except bed. Property nothing at all like pic. Trash outside room. TV abd bathroom mirror so smeared you couldn't see esp the mirror. No elec utlet in bathroom . I've stayed in much better $30 rooms. Parking is good and there is Wifi. Didn't see any bugs. Man who checked us in was prompt and pleasant There was a fridge and microwave.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews report dirty rooms and bathrooms, lingering smoke odors in supposed non smoking rooms, mold, and pests such as roaches; a few outliers noted a clean space.

Related guest reviews

2

Tracy

Oct 5, 2025

·

Stayed 1 night

Did not stay. Rooms were filthy. Toilet backed up in the first room. The three rooms we were in all smelled badly of smoke yet were supposed to be non smoking. Desk person cancellwd our reservation. Said to call Expedia to get money returned.

6

Dawei

May 12, 2025

·

Stayed 1 night

Staff was ok. Mold everywhere in the bathroom

2

Quinton

Aug 9, 2025

·

Stayed 1 night

We were given a key to a room that was already in use, when we went back to the desk the worker simple said “oh haha have you the wrong key, when we got our room we found a filthy toilet hair in the tub and on the wall, a hole in the ground of the washroom, a hole on the wall in the room, a lamp that was very sketchy and seemed dangerous, so we unplugged it, the light in the middle of the room was filled with dead flys and there was a massive gap in between the door and wall that let a large amount of light through it was also a no smoking room that smelt awful with smoke, this was the worst stay I’ve ever had in any hotel/motel I don’t even think it should be an option to book on Expedia, the fact that I’m getting charged to stay in such a disgusting, unclean place is very upsetting

2

Pavel

Jul 16, 2025

·

Stayed 1 night

Terrible experience!!! Cockroaches, filth… I’ve never seen anything like this! Don’t waste your money! I’ll never stay there again!!!

2

Siva

Aug 11, 2024

·

Stayed 1 night

Dirty and worst bathroom

2

Estefanny

May 14, 2025

·

Stayed 1 night

The room wasn’t ready and not only was it not ready, it was nothing like the pit tires or reviews. The curtains were molded, the bathroom wasn’t clean shower curtains were also molded. Front door was jacked up!

2

Kyle

Jun 15, 2025

·

Stayed 1 night

Roaches.

2

Marcus

Oct 6, 2025

·

Stayed 1 night

The comforter had burn holes all over it. The hallway and room reaked of cigarette smoke and overall just dirty.

2

aileen

Oct 15, 2024

·

Stayed 1 night

Smelly & dirty hotel. My family felt like the area is not safe. Heared bangging and screaming outside. We found cockroach in the bath tub. No shower curtain. Dirty flooring. Dirty headboard. The fridge not working, no cable/plug. We felt like it's dangerous place to sleep.

2

Shawn

Jul 17, 2025

·

Stayed 1 night

1st room still occupied. Next had a filthy tub w/ black hair in it. Stain on sheet. No TV remote. No chair or other furniture except bed. Property nothing at all like pic. Trash outside room. TV abd bathroom mirror so smeared you couldn't see esp the mirror. No elec utlet in bathroom . I've stayed in much better $30 rooms. Parking is good and there is Wifi. Didn't see any bugs. Man who checked us in was prompt and pleasant There was a fridge and microwave.

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Rooms

Rooms are often worn and poorly maintained, with missing or nonworking items (TVs or remotes, heat or AC) and incorrect room types; some guests also faced loud neighbors. A few mentioned a comfortable bed or basic in room appliances.

Related guest reviews

2

Anmol

Oct 13, 2024

·

Stayed 1 night

I booked a deluxe room with 2 beds but i got a room with single bed, and we're 3 people how would we adjust on single bed? asked hotel reception, they said they received 1 bedroom booking request from expedia and told me that they have same prices for single room and double room, and he said there is no other room available. We had no other choice rather to sleep on floor by one of us. worst experience ever, i need my money refund asap

2

Gertrude

May 22, 2025

·

Stayed 1 night

There was no garbage cans, 1/2 roll of toilet paper, no tissues, no radio, no charging stations. The heat didn't work. The TV kept searching for channels, but none were ever available. No directions. No clock. Microwave on the desk. Fridge door got stuck on the floor when trying to open. The top dresser drawer stuck, when you pulled on it, the second drawer fell off the tracks. The first be closest to the door squeaked as if used for more than sleeping. Worst experience we've ever had. Expedia is off our list to use for suggested places to stay,.

2

Michael

Jul 24, 2024

·

Stayed 2 nights

Didnt even stay. the pictures depicted a jacuzzi room there are none. There was garbage everywhere and the room was filthy.

2

Erica

Jul 27, 2024

·

Stayed 5 nights

My room was horrible I deserve a full refund there was water all over the floors there wasn't a t.v and also the toilet ddnt work at all this service should be taken off of Expedias website immediately!

2

Timothy

Jul 24, 2024

·

Stayed 1 night

Horrific! That is the best word I can use to describe how awful this hotel is. Do not stay there. Bathroom window was open and impossible to close. There were three cable TV wires from the wall to the TV on the floor crossing the path to the bathroom. So when you get up in the middle of the night, you have to step over three cable cords or maybe trip over them and hit your head and old crooked toilet with a bad seat there was mold in the shower. They hadn’t cleaned the shower because the previous guest left a bar of soap and the rapper and the opened shampoo in the shower. The bed broke of the shape when I sat on it. Mold on the bathroom door. Do not stay here.

6

Lori

Mar 8, 2025

·

Stayed 2 nights

Well the TV didn’t have a remote.. I went to office for remote, they gave me one, I told them it wasn’t the rt one, plus when I got to the room it had no battery’s… made 2 more trips to office… and they came to room… of course HE couldn’t get it to work… cuz it was the wrong one… and I had to wait till the next afternoon for a TV… Room was clean… no ice machine… (cu of “winter”)……overall just average place to stay..

2

Dawn

Aug 23, 2024

·

Stayed 1 night

Room was advertised as king bed with jetted heart shaped tub…. For room I was given was a double queen went back up to desk and showed my reservation and stated jetted tub with king bed. The person checking me in said “ oh I don’t think we have those jetted tubs” I was like well it’s clearly advertised on the website so that’s false advertisement. The room was dirty, floors dirty, smelled gross, bathroom was disgusting I did not stay I left and was out $100+ for the one night stay that I didn’t even stay for was to disgusted

2

Susan

Jul 28, 2024

·

Stayed 1 night

We checked in around 9:45 pm because we had a funeral to attend first, the room they gave us had urine in the toilet, it smelled awful of cigarettes, the tub was broken, broken soap holder, nasty couch outside the door. I went and asked for another room, they gave us another room, no tv in the room and they didn't have one to put in the room, it has a cut up box in the window of the bathroom tas a curtain, everything is old in the room, broken, dented, chipped, wires hanging out, no plug outlet covers, the ac is so dirty and nasty looking we didn't want to turn it on. We went to eat and Niagara falls after we checked in so when we went to the room to see what it looked like and to go to bed it was almost 2am that's when we realized it had no TV and the condition of the room. They were sold out so they couldn't put us in another room or a TV to put in the room. We were exhausted so we did check for bed bugs and didn't see any so we did go to bed, 7am music blasting so loud you would think it's in our room. I have traveled so many places and this by far was the worst.

6

Michael

Mar 28, 2025

·

Stayed 1 night

Very worn property. Doesn't show care. Bad paint, cement floors, minimal seating (chair).

2

Shawn

Jul 17, 2025

·

Stayed 1 night

1st room still occupied. Next had a filthy tub w/ black hair in it. Stain on sheet. No TV remote. No chair or other furniture except bed. Property nothing at all like pic. Trash outside room. TV abd bathroom mirror so smeared you couldn't see esp the mirror. No elec utlet in bathroom . I've stayed in much better $30 rooms. Parking is good and there is Wifi. Didn't see any bugs. Man who checked us in was prompt and pleasant There was a fridge and microwave.

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Service

Service is frequently criticized for overbooking, keys to occupied rooms, poor responsiveness, and difficulty getting issues resolved; a few guests noted prompt or easy check in.

Related guest reviews

4

Michelle

Aug 17, 2025

·

Stayed 1 night

Nothing really felt welcoming about the place. The bathroom walls were dirty. No shades over the light fixtures, just bulb hanging down. Neither my husband nor I would take a shower in that place. The bathroom towels were thin and flimsy. The bed at least was comfortable. The refrigerator came in handy. But nothing made us want to take a leisurely Sunday morning. We got up, got dressed and left. No one was at the desk to check us out so we just left the key. Don't feel it was worth the 200.00 we paid to stay there.

2

Quinton

Aug 9, 2025

·

Stayed 1 night

We were given a key to a room that was already in use, when we went back to the desk the worker simple said “oh haha have you the wrong key, when we got our room we found a filthy toilet hair in the tub and on the wall, a hole in the ground of the washroom, a hole on the wall in the room, a lamp that was very sketchy and seemed dangerous, so we unplugged it, the light in the middle of the room was filled with dead flys and there was a massive gap in between the door and wall that let a large amount of light through it was also a no smoking room that smelt awful with smoke, this was the worst stay I’ve ever had in any hotel/motel I don’t even think it should be an option to book on Expedia, the fact that I’m getting charged to stay in such a disgusting, unclean place is very upsetting

2

Joseph

Jul 21, 2024

·

Stayed 2 nights

I am not one to leave reviews - but feel I must for this location. We had a room booked for 2 nights and while we were not expecting a 5 star establishment we thought it would do. When we arrived and checked in, took the room key and went to check out the room. There was a box of canned soup directly outside the door, as well as garbage. As soon as we were able to open the door we could not believe the state of the room. Never seen a dirtier motel room. Also, it appeared the TV was stolen as there was a place for it but no TV. Sticky stuff all over the “desk”, walls were filthy, bathroom was horrendous. We were in the room for 30 seconds (long enough to take some photos). Went back to the lobby and said there was no way we could stay in that room, staff says no other rooms available so we handed him the keys back and left. Cherry on top - they then tried to charge my credit card for the full rates. Luckily I suspected they would attempt this and had “frozen” my credit card so it wouldn’t go through. Steer clear of this place. I’m not sure how they haven’t been shut down.

2

Gordon

Dec 23, 2025

·

Stayed 5 nights

I had a room reservations but when I arrived I was told there were no vacancies and they were overbooked. Never again!

2

D

Sep 8, 2024

·

Stayed 1 night

Do not book here. Arrived and place in very poor condition. They said they did not have my reservation nor did they have the apartment room at this site. Left but they charged my visa.

2

Stephen

May 11, 2025

·

Stayed 2 nights

The people at the property weren’t very attentive to what guest wanted. They didn’t have a refrigerator a microwave. Nothing to be able to stay a few nights even a week at Best and every time you need a towel you sit around for 20 minutes waiting for him to get their crap together And I don’t even know if they try to clean your room or not who knows

6

Lori

Mar 8, 2025

·

Stayed 2 nights

Well the TV didn’t have a remote.. I went to office for remote, they gave me one, I told them it wasn’t the rt one, plus when I got to the room it had no battery’s… made 2 more trips to office… and they came to room… of course HE couldn’t get it to work… cuz it was the wrong one… and I had to wait till the next afternoon for a TV… Room was clean… no ice machine… (cu of “winter”)……overall just average place to stay..

2

David

Jan 1, 2026

·

Stayed 2 nights

Room 124 was next to 10 never ending hours of non-stop yelling in room 125, yelling at each other, by adults and children, all through the night, might have been ten people in the room too. Management did nothing to rectify the situation. A man walked out of the room bare chested with a vodka bottle middle of winter drunk. Do not stay at this place. Smells gross and no end to the likely criminal activity on site.

10

SM

Dec 2, 2024

·

Stayed 1 night

Easy to park. Easy Check in.

2

Shawn

Jul 17, 2025

·

Stayed 1 night

1st room still occupied. Next had a filthy tub w/ black hair in it. Stain on sheet. No TV remote. No chair or other furniture except bed. Property nothing at all like pic. Trash outside room. TV abd bathroom mirror so smeared you couldn't see esp the mirror. No elec utlet in bathroom . I've stayed in much better $30 rooms. Parking is good and there is Wifi. Didn't see any bugs. Man who checked us in was prompt and pleasant There was a fridge and microwave.

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Location

Not enough information in reviews.

Related guest reviews

2

Joseph

Jul 21, 2024

·

Stayed 2 nights

I am not one to leave reviews - but feel I must for this location. We had a room booked for 2 nights and while we were not expecting a 5 star establishment we thought it would do. When we arrived and checked in, took the room key and went to check out the room. There was a box of canned soup directly outside the door, as well as garbage. As soon as we were able to open the door we could not believe the state of the room. Never seen a dirtier motel room. Also, it appeared the TV was stolen as there was a place for it but no TV. Sticky stuff all over the “desk”, walls were filthy, bathroom was horrendous. We were in the room for 30 seconds (long enough to take some photos). Went back to the lobby and said there was no way we could stay in that room, staff says no other rooms available so we handed him the keys back and left. Cherry on top - they then tried to charge my credit card for the full rates. Luckily I suspected they would attempt this and had “frozen” my credit card so it wouldn’t go through. Steer clear of this place. I’m not sure how they haven’t been shut down.

2

Pamela

Oct 28, 2024

·

Stayed 3 nights

The pictures are a lie. The property doesn’t look like the pictures. This was a shelter/housing hotel. The smell coming out of the rooms were horrible.

2

David

Jan 1, 2026

·

Stayed 2 nights

Room 124 was next to 10 never ending hours of non-stop yelling in room 125, yelling at each other, by adults and children, all through the night, might have been ten people in the room too. Management did nothing to rectify the situation. A man walked out of the room bare chested with a vodka bottle middle of winter drunk. Do not stay at this place. Smells gross and no end to the likely criminal activity on site.

2

aileen

Oct 15, 2024

·

Stayed 1 night

Smelly & dirty hotel. My family felt like the area is not safe. Heared bangging and screaming outside. We found cockroach in the bath tub. No shower curtain. Dirty flooring. Dirty headboard. The fridge not working, no cable/plug. We felt like it's dangerous place to sleep.

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Dining

Not enough information in reviews.

Related guest reviews

2

Lonnie

Aug 26, 2024

·

Stayed 1 night

No breakfast unlike the website said. Toilet was broke, the mini fridge was disgusting, used bars of soap in the bathroom, dirty towels.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $68	17	18 $81	19
20 $71	21 $71	22 $71	23 $72	24 $72	25 $81	26 $84
27 $72	28 $72	29 $72	30 $72

Su	Mo	Tu	We	Th	Fr	Sa
				1 $62	2 $69	3 $69
4 $62	5 $61	6 $61	7 $61	8 $64	9 $69	10 $68
11 $61	12 $61	13 $61	14 $65	15 $62	16 $68	17 $72
18 $61	19 $69	20 $64	21 $64	22 $68	23 $76	24 $65
25 $66	26 $67	27 $61	28 $66	29 $69	30 $75	31 $68

Select dates to see prices and availability

About this property

Location

Room options

Standard Room, 1 King Bed

Deluxe Room, 1 Bedroom, Kitchenette

Executive Suite, 1 King Bed with Sofa Bed, Kitchenette

Deluxe Room, 2 Queen Beds, Kitchenette

Guest reviews

Pleasant

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Village Haven Inn & Extended Stay

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Prices for upcoming dates