Name: Village Haven Inn & Extended Stay
Address: 9370 Main Street, Clarence, New York, United States of America, Clarence, New York, United States of America
Rating: 6.42

Guest reviews

6.4

Pleasant

Based on 141 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Across reviews of Village Haven Inn & Extended Stay, guests frequently report serious cleanliness issues, smoke odors, pests, and widespread maintenance problems, alongside service missteps like overbooking, keys to occupied rooms, and little help with noise or other complaints.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Lisa

Jan 18, 2026

·

Stayed 1 night

Had booking then got there and said they were full. Had to go through booking something else and get a refund on this one.......

2

David

Jan 1, 2026

·

Stayed 2 nights

Room 124 was next to 10 never ending hours of non-stop yelling in room 125, yelling at each other, by adults and children, all through the night, might have been ten people in the room too. Management did nothing to rectify the situation. A man walked out of the room bare chested with a vodka bottle middle of winter drunk. Do not stay at this place. Smells gross and no end to the likely criminal activity on site.

2

Gordon

Dec 23, 2025

·

Stayed 5 nights

I had a room reservations but when I arrived I was told there were no vacancies and they were overbooked. Never again!

2

steven

Oct 19, 2025

·

Stayed 1 night

Booked room through Expedia but upon arrival they were overbooked need a refund

2

Marcus

Oct 6, 2025

·

Stayed 1 night

The comforter had burn holes all over it. The hallway and room reaked of cigarette smoke and overall just dirty.

9370 Main Street, Clarence, New York, United States of America

Location

When you stay at Village Haven Inn & Extended Stay in Clarence, you'll be in the business district, within a 15-minute drive of Walden Galleria Mall and University At Buffalo - North Campus. This motel is 1.5 mi (2.4 km) from Samuel’s Grande Manor and 2 mi (3.2 km) from Elegant Builders Raceway Park.

Samuel’s Grande Manor(1.5 miles)

Elegant Builders Raceway Park(2 miles)

Clarence Historical Society Museum(2.4 miles)

Warren Hull House(2.9 miles)

Regal Transit Center(3.5 miles)

Antique World Market(3.7 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 11:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site, although it is limited.

Pets are allowed with a fee of USD 10 per pet, per night. Service animals are exempt from fees.

Check-in is from 14:00 to 11:00, and check-out is at 11:00. Early check-in is available for a fee of USD 30, subject to availability.

The property offers limited wheelchair accessibility, including accessible parking and facilities.

The hotel is located in the business district of Clarence, approximately 2.4 km from Samuel’s Grande Manor and within a 15-minute drive of the University At Buffalo - North Campus and Walden Galleria Mall.

Village Haven Inn & Extended Stay

Amenities

Property description

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