Astoria Grand Hotel

excellent location and nice staff , a nice restaurant with panoramic view and bar they miss only the room service which I think important if you have kids

Excellent choice. Perfect location. Parking is very expensive. Not worth it.

The building is ok inside, all shining, but the underground parking is a big mess.

Property is under refurbishment.. Rooms are clean and spacious. Good value for the pride. Staff were very attentive

L’albergo si presente bene, le camere sono praticamente nuove ed attrezzate di tutti i comfort purtroppo i lati negativi sono tanti… la colazione distribuita in modo da creare una fila lunga la mattina con presenza di gruppi di turisti. Essendo un albergo grandissimo si dovrebbero organizzare 2 tavoli con almeno 2 macchinette del caffè perché dopo essere stati in fila per mangiare si passa poi alla fila per una tazza di caffè. Internet al mio piano non funzionava anche dopo averlo segnalato alla reception. Si tratta di un hotel 4stelle senza nemmeno una piccola palestra. Non ci ritornerò.

Konaklama gayet güzel. Otel temiz , dekorasyon güzel şıkır şıkır, fakat otoparkın ücretli olması hoş değil. Yemekleri konusunda fikir sahibi değilim. Genel anlamda bizim deneyimimiz olumlu sonuçlandı. Teşekkürlerler.

Personale non molto friendly. Continue richieste di pagamento in anticipo. Parcheggio molto costoso.

Huge hotel. My room was renovated , in excellent condition, the place seemed very clean overall, breakfast was also good . The guy who “helped” me with my bag was a bit too pushy with tips , but I had no coins anyway as I try be cashless.

Mi sono sentita un po’ come una cliente di seconda categoria. Siamo arrivati, 2 adulti e un ragazzo di 13 anni, abbiamo fatto il check-in ,andiamo in camera ,solo un letto matrimoniale e solo 2 set di asciugamani , nonostante in camera c’era una poltrona che diventava letto. Ho chiesto di preparare il letto per nostro figlio,visto che paghiamo per 3 , al mio ritorno in camera ho trovato solo le lenzuola sopra il divano , dovevamo rifare il letto da soli , niente asciugamani . Avevo chiesto di pagare in euro mi hanno detto che non è possibile, o leva , o con la carta , io non volevo pagare con la carta e non avevo i leva , quindi? Meno male che il gentile signore della sicurezza è andato a cambiare gli euro in casinò. Ho viaggiato a lungo e largo tutta la Bulgaria e non mi era mai successo di non poter pagare in euro, comunque, sono scelte, però è sempre un disagio per il cliente. L’aria condizionata non funzionava come si deve , dentro la camera era una sauna, l’ho fatto presente, ma sicuramente non si poteva fare niente. La colazione era abbastanza buona, continentale,minimo indispensabile. Parcheggi a pagamento anche per gli ospiti dell’hotel, 25 leva x H24. Peccato , è un bel hotel ,sarei tornata volentieri, la pulizia impeccabile e lo staff gentile, però servizi zero e l’aria condizionata malfunzionante.

I will not come back to this hotel. On the top floor there is a noisy club that plays loud music until 1.30 AM. Even NINE floors below it you still can hear it. The window curtain allows a lot of light to enter the room just after the sunrise, so you can sleep just a few hours. The breakfast is decent

Temiz ve güler yüzlü hizmet

When I checked in there was bed linen on the floor from the previous occupant and the garbage had not been emptied. The shower was only lukewarm in the evening and again later in the morning. The breakfast was good and plentiful except the eggs were cold so I just didn't eat them. Good location for my purposes.

Room very clean and comfortable

Great location, friendly staff. Clean, comfortable. Great location within 15/20 minute walk of everything.

Temiz

Séjour agréable et hôtel situé à proximité du centre ville. Chambre propre.

Splendido hotel, con colazione abbondante, estremamente pulito, ottimale la consulenza e la gentilezza alla reception .

Huge hotel. My room was renovated , in excellent condition, the place seemed very clean overall, breakfast was also good . The guy who “helped” me with my bag was a bit too pushy with tips , but I had no coins anyway as I try be cashless.

Mi sono sentita un po’ come una cliente di seconda categoria. Siamo arrivati, 2 adulti e un ragazzo di 13 anni, abbiamo fatto il check-in ,andiamo in camera ,solo un letto matrimoniale e solo 2 set di asciugamani , nonostante in camera c’era una poltrona che diventava letto. Ho chiesto di preparare il letto per nostro figlio,visto che paghiamo per 3 , al mio ritorno in camera ho trovato solo le lenzuola sopra il divano , dovevamo rifare il letto da soli , niente asciugamani . Avevo chiesto di pagare in euro mi hanno detto che non è possibile, o leva , o con la carta , io non volevo pagare con la carta e non avevo i leva , quindi? Meno male che il gentile signore della sicurezza è andato a cambiare gli euro in casinò. Ho viaggiato a lungo e largo tutta la Bulgaria e non mi era mai successo di non poter pagare in euro, comunque, sono scelte, però è sempre un disagio per il cliente. L’aria condizionata non funzionava come si deve , dentro la camera era una sauna, l’ho fatto presente, ma sicuramente non si poteva fare niente. La colazione era abbastanza buona, continentale,minimo indispensabile. Parcheggi a pagamento anche per gli ospiti dell’hotel, 25 leva x H24. Peccato , è un bel hotel ,sarei tornata volentieri, la pulizia impeccabile e lo staff gentile, però servizi zero e l’aria condizionata malfunzionante.

The property was clean and innovative. The front desk unfriendly and I felt I was disturbing when asked few questions. My room (suit for 3) was not set up for 3 but only for two people. The housekeeper was very friendly and helped us setting it up quickly but the front desk seemed to be irritated because she was asked. Not enough charging outlets in the room. Not a single one in the bedroom - only 2 for the nightstands but they were behind the bed stand so if you want to charge your phone at night you can’t. Overall a good property but the front desk staff should be more friendly and welcoming.

Amazing stay. Food was as excellent as my room!

Rooms are a bit olf fashion, but nice.

Room very clean and comfortable

Property is under refurbishment.. Rooms are clean and spacious. Good value for the pride. Staff were very attentive

Good: WiFi was free. Bad: WiFi was free of internet, too. I think it would be better to have to pay for a working, secure connection. Staff is very kind, patient and friendly.

Nice hotel, spacious and comfortable room. There is a tram stop, close to the hotel, and two of the trams stopping there (No5 and No15) are going to the city centre. The hotel personnel could be a bit friendlier, and the breakfast buffet - better. Most of the "hot dishes" were not hot at all, and on some days the variety was definitely lesser.

Mi sono sentita un po’ come una cliente di seconda categoria. Siamo arrivati, 2 adulti e un ragazzo di 13 anni, abbiamo fatto il check-in ,andiamo in camera ,solo un letto matrimoniale e solo 2 set di asciugamani , nonostante in camera c’era una poltrona che diventava letto. Ho chiesto di preparare il letto per nostro figlio,visto che paghiamo per 3 , al mio ritorno in camera ho trovato solo le lenzuola sopra il divano , dovevamo rifare il letto da soli , niente asciugamani . Avevo chiesto di pagare in euro mi hanno detto che non è possibile, o leva , o con la carta , io non volevo pagare con la carta e non avevo i leva , quindi? Meno male che il gentile signore della sicurezza è andato a cambiare gli euro in casinò. Ho viaggiato a lungo e largo tutta la Bulgaria e non mi era mai successo di non poter pagare in euro, comunque, sono scelte, però è sempre un disagio per il cliente. L’aria condizionata non funzionava come si deve , dentro la camera era una sauna, l’ho fatto presente, ma sicuramente non si poteva fare niente. La colazione era abbastanza buona, continentale,minimo indispensabile. Parcheggi a pagamento anche per gli ospiti dell’hotel, 25 leva x H24. Peccato , è un bel hotel ,sarei tornata volentieri, la pulizia impeccabile e lo staff gentile, però servizi zero e l’aria condizionata malfunzionante.

Le camere non rispecchiavano quelle viste nel sito

I will not come back to this hotel. On the top floor there is a noisy club that plays loud music until 1.30 AM. Even NINE floors below it you still can hear it. The window curtain allows a lot of light to enter the room just after the sunrise, so you can sleep just a few hours. The breakfast is decent

The property was clean and innovative. The front desk unfriendly and I felt I was disturbing when asked few questions. My room (suit for 3) was not set up for 3 but only for two people. The housekeeper was very friendly and helped us setting it up quickly but the front desk seemed to be irritated because she was asked. Not enough charging outlets in the room. Not a single one in the bedroom - only 2 for the nightstands but they were behind the bed stand so if you want to charge your phone at night you can’t. Overall a good property but the front desk staff should be more friendly and welcoming.

Good location, very good breakfast, staff nice and helpfull

Everythink was bad know one help us with our problems

Property is under refurbishment.. Rooms are clean and spacious. Good value for the pride. Staff were very attentive

Great location, friendly staff. Clean, comfortable. Great location within 15/20 minute walk of everything.

Good: WiFi was free. Bad: WiFi was free of internet, too. I think it would be better to have to pay for a working, secure connection. Staff is very kind, patient and friendly.

It was the worst hotel experience in my history of traveling, first they could not find my booking, then my assistant paid another room, then they still charged my card for the booking they could not find, after fighting them they say the money will be returned but if I said nothing they would not refund, the breakfast was terrible cold and with hair and scrambled eggs with eggshells in it, if this is a for star hotel, then I'll try book 8 star next time. I reported the complete incident to my friends in the government and we consider to recommend our organizations to stop using hotels. Com as well.

Splendido hotel, con colazione abbondante, estremamente pulito, ottimale la consulenza e la gentilezza alla reception .

Personale non molto friendly. Continue richieste di pagamento in anticipo. Parcheggio molto costoso.

This property is very nice and the staff was friendly and helpful.

The property was clean and innovative. The front desk unfriendly and I felt I was disturbing when asked few questions. My room (suit for 3) was not set up for 3 but only for two people. The housekeeper was very friendly and helped us setting it up quickly but the front desk seemed to be irritated because she was asked. Not enough charging outlets in the room. Not a single one in the bedroom - only 2 for the nightstands but they were behind the bed stand so if you want to charge your phone at night you can’t. Overall a good property but the front desk staff should be more friendly and welcoming.

excellent location and nice staff , a nice restaurant with panoramic view and bar they miss only the room service which I think important if you have kids

Mooi hotel goede ligging .vriendelijk personeel netjes. 1 min punt het ontbijt buffet waardeloos, om 8.30 geen variatie meer. Altijd hetzelfde. Eieren gebakken en roerei koud .koffie niet te drinken. Vanmorgen 10.10 vertrokken ontbijtbuffet om 7.30 was ok

Excellent choice. Perfect location. Parking is very expensive. Not worth it.

Good location, very good breakfast, staff nice and helpfull

When I checked in there was bed linen on the floor from the previous occupant and the garbage had not been emptied. The shower was only lukewarm in the evening and again later in the morning. The breakfast was good and plentiful except the eggs were cold so I just didn't eat them. Good location for my purposes.

Great location, friendly staff. Clean, comfortable. Great location within 15/20 minute walk of everything.

Séjour agréable et hôtel situé à proximité du centre ville. Chambre propre.

Mgoed personeel, in de buurt van de centrum beetje looen maar is zeker te doen

Merkeze cok yakin..Onun disinda standart bazi konulqrda standart alti diyebiliriz

Nice hotel, spacious and comfortable room. There is a tram stop, close to the hotel, and two of the trams stopping there (No5 and No15) are going to the city centre. The hotel personnel could be a bit friendlier, and the breakfast buffet - better. Most of the "hot dishes" were not hot at all, and on some days the variety was definitely lesser.

Amazing stay. Food was as excellent as my room!

Mooi hotel goede ligging .vriendelijk personeel netjes. 1 min punt het ontbijt buffet waardeloos, om 8.30 geen variatie meer. Altijd hetzelfde. Eieren gebakken en roerei koud .koffie niet te drinken. Vanmorgen 10.10 vertrokken ontbijtbuffet om 7.30 was ok

Good location, very good breakfast, staff nice and helpfull

When I checked in there was bed linen on the floor from the previous occupant and the garbage had not been emptied. The shower was only lukewarm in the evening and again later in the morning. The breakfast was good and plentiful except the eggs were cold so I just didn't eat them. Good location for my purposes.

very poor menu ! the coffe machine was damaged

L’albergo si presente bene, le camere sono praticamente nuove ed attrezzate di tutti i comfort purtroppo i lati negativi sono tanti… la colazione distribuita in modo da creare una fila lunga la mattina con presenza di gruppi di turisti. Essendo un albergo grandissimo si dovrebbero organizzare 2 tavoli con almeno 2 macchinette del caffè perché dopo essere stati in fila per mangiare si passa poi alla fila per una tazza di caffè. Internet al mio piano non funzionava anche dopo averlo segnalato alla reception. Si tratta di un hotel 4stelle senza nemmeno una piccola palestra. Non ci ritornerò.

I liked the room, it was excellent. and in the summary, everything was OK. except: smell of cigarettes in the lobby, coffee machine in the breakfast room didn't work.

Abbiamo viaggiato in gruppo occupando più di una stanza. Tutti abbiamo riscontrato problemi con la connessione WI-FI che non è mai stato risolto. Per la policy dell’albergo viene richiesto di pagare il soggiorno in anticipo. L’albergo è metà per parecchi gruppi di turisti in transito, ci è capitato di non poter fare colazione a causa di una lunghissima fila, abbiamo preso un po’ di frutta da portare via ma abbiamo dovuto lasciare tutto perché altrimenti ci sarebbe stata addebitata una penale di 20€ per ogni stanza.

Nice hotel, spacious and comfortable room. There is a tram stop, close to the hotel, and two of the trams stopping there (No5 and No15) are going to the city centre. The hotel personnel could be a bit friendlier, and the breakfast buffet - better. Most of the "hot dishes" were not hot at all, and on some days the variety was definitely lesser.

Very poor and limited breakfast buffet