Chateau Merrimack Hotel & Spa

Have a bar and restaurant… neither was open on a Saturday evening. Elevator broken. Continental breakfast was very underwhelming. Had thermostat set at 65 and room temp never got below 72. For the price it is not up to par.

We were so happy that the pool and jacuzzi were open! Looking forward to the Restaurant reeopening.

So it was our wedding anniversary 1st weekend in March and I was trying to do something nice and relaxing, when we checked in it was after 10pm the staff didn't greet us just ask for ID and credit card and gave us the keys to the room, didn't even let us know what time breakfast would be served or anything like that. My husband went to breakfast, and it was some mini croissants, English muffins and bread and some orange juice. The gym didn't even have a treadmill in it, the spa/pool was in another building which you had to either walk to or drive and of course its wintertime. I had called to inquire about couples massage and i was told they only have 1 massage therapist. The only thing I enjoyed was the room, it was very spacious, I chose the one with the fireplace. I liked the peacefulness of the area also.

This is one of the most disappointing hotels I have ever stayed at, cleanliness is clearly not a priority here. First, we booked a balcony and hot tub room and only got the hot tub. We did not even bring it up to the front desk because they were dealing with 4 other couples screaming at them for mistakes and problems. Whatever, we move on. Then, we enter our room and its absolutely disgusting. It looks as if it hasn't been cleaned since the property was purchased. Dust ALL over like I mean everywhere, on the counter, in the fireplace bowing everywhere, even IN the fridge. Then we enter the bathroom to use the hot tub, nope cant, hair is absolutely everywhere. Stuck to walls, all over the floor, and even stuck in the drains. Obviously the room had not been cleaned. We could not even enjoy the room as the furniture was cheap, worn, and in extremely dirty condition. The couch had visible stains, which made it uncomfortable (and frankly gross) to even sit on. For en expensive room and for a place to call themselves a "resort and spa" the overall quality felt run down, extremely neglected, and poorly managed. When you charge premium prices you expect the property to delivery a quality stay, but this stay was the furthest from quality. If your looking for a relaxing resort level experience, look elsewhere.

Clean and pleasant