Name: Riu Plaza London Victoria
Address: 1 Neathouse Place, Londres, Agglomération de Londres (comté), GB
Price range: 175 $US–404 $US per night
Rating: 8.73

Ce qu'en disent des voyageurs

Au Riu Plaza London Victoria, les voyageurs apprécient l'emplacement central à proximité de la gare de Victoria, la sélection de petit-déjeuner constamment bonne et les chambres généralement propres et modernes, tout en notant une disposition en plusieurs bâtiments et potentiellement déroutante qui peut nécessiter de longs trajets pour accéder à certaines chambres.

La plupart des clients trouvent le personnel aimable et serviable, bien que plusieurs signalent un service à la réception inégal, des vérifications d'identité et des problèmes occasionnels d'enregistrement ou d'attribution de chambre. Les chambres sont modernes et confortables, mais très variables : certaines sont petites ou des unités souterraines sans fenêtre, et quelques personnes mentionnent du bruit, des oreillers peu confortables ou des problèmes d'entretien. Le petit-déjeuner est largement salué pour sa variété, bien que certains notent qu'il est servi de l'autre côté de la rue, que certains plats sont parfois froids, que les options végétaliennes sont limitées et qu'il y a peu de possibilités de restauration sur place en dehors du petit-déjeuner. Attendez-vous à un point de départ pratique avec de bons petits-déjeuners et des espaces propres et modernes, mais préparez-vous à des particularités de navigation et à une variabilité du type de chambre et du service.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

L'établissement s'étend sur des bâtiments reliés, et plusieurs clients décrivent de longs couloirs déroutants et la nécessité de traverser la route pour le petit-déjeuner ; les ascenseurs peuvent être limités ou lents dans certaines zones. Un petit bar sur place est mentionné, et l'absence de parking sur place est notée par certains.

Avis de voyageur à ce sujet

10

Jaqueline

14 mai 2025

·

A séjourné 1 nuit

Nice place to stay. Has a bar located downstairs, which has a nice selection of drinks. Room was very clean.

8

Poh Kean

22 janv. 2025

·

A séjourné 1 nuit

Overall the hotel is at a very good location. Breakfast is nice We stayed in the other block with only 1 lift and waiting for the lift is a bit long and exit from the hotel is also a bit troublesome as we have to cross over to the next block for exit.

8

Mark

18 janv. 2025

·

A séjourné 1 nuit

Lovely hotel. One niggle is the long wait for lifts which meant having to go outside & across the road for breakfast rather than the 2nd floor walkway to the restaurant.

8

Wayne

13 juin 2025

·

A séjourné 2 nuits

Well located, clearly new, good rooms and friendly staff. Breakfast was good. Bit of a maze to get to rooms is only complaint

8

Dale

8 janv. 2025

·

A séjourné 1 nuit

Sign posting to the dining area across the road was appalling . Repeatedly I came across groups of people confused in signless corridors over which corridor to go down. In the end on my return to my room a helpful assistant in the restaurant showed me a lift which took me to the fifth floor . The original info I had been given directed me to a route from the second floor. If it hadn’t been for this later info being provided I would never have returned to stay in your hotel.

8

Poh Kean

21 janv. 2025

·

A séjourné 1 nuit

Good customer service. Overall is good except the exit to the street level for people staying at the other block. Is really very inconvenient.

6

A

27 sept. 2025

·

A séjourné 2 nuits

Could not fault the hotel for cleanliness, and service ...my only reservation was having to walk out of the hotel ...across a busy road to have breakfast ....also warm plates would be lovely....also not so good the coffee for breakfast ....but the selection of food was amazing and delicious

8

Eniola

6 sept. 2025

·

A séjourné 2 nuits

I recently stayed here and overall had a good experience. The service was okay, with friendly and welcoming staff. The hotel itself is neat, the breakfast was really nice, and I liked that checkout time was at 12pm. Since we mentioned we were having a wedding, they surprised us with a complimentary bottle of wine and some chocolates, which was such a thoughtful touch. The hotel is quite big, and finding some of the rooms isn’t very straightforward. Unfortunately, there’s no parking on-site, and carrying a lot of luggage can be a bit stressful, especially since some rooms require quite a bit of walking after getting off the elevator. Thankfully, one of the staff members, Marios, went above and beyond to help us carry all our luggage to our room, his assistance really made a difference and was much appreciated.

10

Weng Kay

11 nov. 2025

·

A séjourné 6 nuits

Room was spacious and new. Towels were thick and clean. Hot water for shower were almost immediate unlike certain hotels that take a while to heat up. The breakfast selection must be one of the best around. In terms of location it’s very convenient and about 3-5 min to Victoria station where you can catch a train to Gatwick Airport. The bus terminal located here also means many buses end here. Becos the hotel is rather big and strangely designed, it can be a challenge walking through a maze of corridors to find your room.

6

Dalma

5 sept. 2025

·

A séjourné 2 nuits

The room and the building were clean. However, we had to go through an incredibly uncomfortable and long maze from the main building to get to our room. The only elevator on our annex building broke down on the first day and we were forced to take the stairs. Additionally the room key mysteriously stopped working. So after already taking the long hike to the room I had to then go back to the lobby get the key fixed and again make the hike back to the room. When they explain it they make it sound like it’s a simple straight corredor you take to the room but that’s a lie, it’s literally a maze and with luggage it’s incredibly uncomfortable and inconvenient.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les critiques soulignent fréquemment la propreté des espaces communs et des chambres. Quelques personnes mentionnent des odeurs de moisi ou des problèmes d'entretien dans la salle de bain, tels que des joints manquants.

Avis de voyageur à ce sujet

10

Cesar

23 janv. 2025

·

A séjourné 4 nuits

Hotel was very clean, beds were very nice and comfortable, good and necessary amenitties. Good breakfast buffet, overal a very good hotel!

10

Angela

23 oct. 2025

·

A séjourné 3 nuits

Extremely clean and modern room. The room was Also decent size so we weren’t cramped up on each other. I also want to say that every staff member was friendly and helpful and the bellman Mairius was amazing!!! I will return when in London. The location is also great!!!!

4

Rebecca

11 juil. 2025

·

A séjourné 1 nuit

The property has many steps. Not accessible for handicap at all. Very tight. Air cooler could not be adjusted. It smelled like mildew in the room.

10

Mabel

28 nov. 2025

·

A séjourné 5 nuits

The hotel is very clean from public areas to our room; a huge variety of breakfast choices, fresh & delicious; convenience to transportation (bus, underground, cabs), lots to see & do nearby, including choice of restaurants. Front desk is very helpful.answering questions & safety

10

Anil

11 août 2025

·

A séjourné 5 nuits

Excellent hotel. Friendly staff. Room was clean and comfortable.

6

Holly

24 sept. 2025

·

A séjourné 3 nuits

Pros: Room was clean. Elevator was fast. Cons: Shower floor had broken tiles coming up and was missing grout. We asked to be moved to a different room. The shower in the new room was also missing grout and did not properly drain. We would be standing in inches of water, which felt gross. Pillows were flat and only one per bed. No extra blankets.

10

Mark

4 oct. 2025

·

A séjourné 3 nuits

Clean comfortable room in a great location. Front desk staff was very helpful each occasion I asked for assistance.

10

Kathryn

2 nov. 2025

·

A séjourné 2 nuits

A welcome reception and checking in. Room was spotless. Housekeeping staff were cheerful and helpful. Bar staff made us feel very welcome. Agreat stay.

10

John

5 juil. 2025

·

A séjourné 5 nuits

My wife and I stayed 5 nights at the Hotel Riu Plaza prior to going on a cruise. It is one of the best hotels we have stayed at over our 49 years of marriage. The staff is great and very helpful. The rooms are clean and quiet. The buffet breakfast had plenty of choices for everybody. Location near Victoria Station was convenient and the local restaurants were very good. Only downside is the night light in the bathroom (motion activated) which shines into the sleeping area thru a frosted window next to the shower. Should put a shade on the bedroom side to not wake up people sleeping when someone uses the bathroom during the night.

10

Allison

26 sept. 2025

·

A séjourné 8 nuits

What an amazing stay at the Riu! Breakfast was top notch. Everything from our room to the dining room to the hotel lobbies were spotless! Location across the street from Victoria Station was so convenient. We were able to use the tube for all of our travels around the city. I would not hesitate to book a stay here again. Thank you Riu for a great stay!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Chambres modernes et calmes avec des lits confortables et de bonnes douches, mais les tailles et les agencements varient considérablement. Plusieurs clients ont reçu de petites chambres souterraines sans fenêtre ; certains signalent un confort d'oreiller, un éclairage/une intimité ou des problèmes d'entretien de la douche.

Avis de voyageur à ce sujet

10

Sylvia

27 sept. 2025

·

A séjourné 1 nuit

Clean and spacious rooms. Only a few minutes walk from the tube station. Breakfast variety was good. The rooms did not have carpet so may have helped to provide some slippers.

4

Richard

22 sept. 2025

·

A séjourné 1 nuit

Breakfast starts too late, and the room was tiny and no way was that a double bed. Like a large single. Very poor value for money.

10

Margot

28 août 2025

·

A séjourné 3 nuits

Jolly went above and beyond helping us. We are seniors and he helped us with all our luggage, helped with suggestions and answered all our questions. The hotel, we asked for a room with a view and it didn’t disappoint! Our room was clean and the bed was very comfortable. I was happy to find a very fluffy extra pillow in the closet.

6

christopher

26 juin 2025

·

A séjourné 1 nuit

Room was small and could hardly be des robes as a family room. Not great value for £340 per night. Hugely disappointing

6

Holly

24 sept. 2025

·

A séjourné 3 nuits

Pros: Room was clean. Elevator was fast. Cons: Shower floor had broken tiles coming up and was missing grout. We asked to be moved to a different room. The shower in the new room was also missing grout and did not properly drain. We would be standing in inches of water, which felt gross. Pillows were flat and only one per bed. No extra blankets.

6

Andreas

15 juin 2025

·

A séjourné 4 nuits

We did not get the same room as advertised it was a closet sized room with NO WINDOW. The room and sheets were dirty and the lighting was awful.

8

Barry Arthur

13 juin 2025

·

A séjourné 6 nuits

Close to train station. The room was small but was very modern. Lovely large breakfast buffet. Only downside was a clear panel connecting the bathroom to bed area, letting in the bathroom light at night.

10

Weng Kay

11 nov. 2025

·

A séjourné 6 nuits

Room was spacious and new. Towels were thick and clean. Hot water for shower were almost immediate unlike certain hotels that take a while to heat up. The breakfast selection must be one of the best around. In terms of location it’s very convenient and about 3-5 min to Victoria station where you can catch a train to Gatwick Airport. The bus terminal located here also means many buses end here. Becos the hotel is rather big and strangely designed, it can be a challenge walking through a maze of corridors to find your room.

8

Sheila

25 juil. 2025

·

A séjourné 1 nuit

My only complaint was there was no window and small but sufficient for one night

6

david

25 juil. 2025

·

A séjourné 1 nuit

The hotel is very all over the place, bridging a road. If you are on the far side, it's like walking through the corridors of a cruise ship, hugely complicated and a long way. Our room had no out door window (big negative, I'm not paying to live in a cell)! The WIFI is a nightmare to get on to.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

De nombreux clients ont rencontré un personnel aimable et serviable à la réception, à l'étage et au bar. Cependant, le service à la réception est inégal, avec des signalements d'enregistrement lent ou peu aimable, des exigences de pièce d'identité, des chambres attribuées par erreur et une mauvaise résolution des problèmes.

Avis de voyageur à ce sujet

10

Harry

2 août 2025

·

Great customer service. Well kept and extremely efficient staff.

10

Mabel

28 nov. 2025

·

A séjourné 5 nuits

The hotel is very clean from public areas to our room; a huge variety of breakfast choices, fresh & delicious; convenience to transportation (bus, underground, cabs), lots to see & do nearby, including choice of restaurants. Front desk is very helpful.answering questions & safety

10

Margot

28 août 2025

·

A séjourné 3 nuits

Jolly went above and beyond helping us. We are seniors and he helped us with all our luggage, helped with suggestions and answered all our questions. The hotel, we asked for a room with a view and it didn’t disappoint! Our room was clean and the bed was very comfortable. I was happy to find a very fluffy extra pillow in the closet.

4

John

15 sept. 2025

·

A séjourné 2 nuits

No front desk service to help w cabs No wash clothes in the bathrooms Limited front desk smiles, just “sorry we don’t do that” Bellman took us to our room only to be called and told we had to move as the room had maintenance scheduled Breakfast is cafeteria style for several hundred guests at once Bar service was good Bellman Jolly was fantastic

4

Jaime

26 juil. 2025

·

A séjourné 2 nuits

Nice hotel in a good location. Breakfast is fantastic. Bell boys and house keeping staff are outstanding, however, front desk personnel really need extensive training in customer service. Their way of supporting guests is far from friendly and proactive. I have visited many Riu hotels in the past and this is the first time that I encounter such bad attitude and lack of interest from front desk personnel.

10

Kathryn

2 nov. 2025

·

A séjourné 2 nuits

A welcome reception and checking in. Room was spotless. Housekeeping staff were cheerful and helpful. Bar staff made us feel very welcome. Agreat stay.

8

Ralph J.

17 juil. 2025

·

A séjourné 2 nuits

Probably the worst check-in I have experienced. She did not look like she wanted to be there, she was dismissive, very unpleasant. Beside that breakfast buffet was good, a lot of options. Location is very good as well. Near a train station.

4

Walter

26 juin 2025

·

A séjourné 1 nuit

We were so disappointed with our stay, specifically with the staff. We checked into the Presidential Suite. The check-in process was smooth but we did not receive any of the amenities that were included in the rate. When later asked if we were satisfied with the amenities package in our room, we were shocked as there was nothing in the room, not even enough towels. The desk manager explained that with the suite we should have received a basket, as well as vouchers for dinner and drinks. We received none of the above (except later two vouchers for drinks). The manager apologized and said that we would receive all of the amenities before we checked out the next morning. We never received anything. I did mention this again to another front desk manager who made the same promise, only to receive nothing. There also was never any mention of or attempt to rectify that we never received dinner vouchers (since the hotel no longer has a restaurant). We paid for the Presidential Suite, but never received all that we paid for. Only platitudes and empty promises of addressing the shortcomings. Nothing was ever done. In addition, we had trouble reaching the front desk by phone. I called seven times without any answer, my wife over ten times. I also asked for towels. Two bathrobes were delivered instead. Bedding for the sofa bed came, no pillows. Our breakfast room service was late and the order incorrect. Overall: very poor service, bait and switch room amenities. Bad.

8

Eniola

6 sept. 2025

·

A séjourné 2 nuits

I recently stayed here and overall had a good experience. The service was okay, with friendly and welcoming staff. The hotel itself is neat, the breakfast was really nice, and I liked that checkout time was at 12pm. Since we mentioned we were having a wedding, they surprised us with a complimentary bottle of wine and some chocolates, which was such a thoughtful touch. The hotel is quite big, and finding some of the rooms isn’t very straightforward. Unfortunately, there’s no parking on-site, and carrying a lot of luggage can be a bit stressful, especially since some rooms require quite a bit of walking after getting off the elevator. Thankfully, one of the staff members, Marios, went above and beyond to help us carry all our luggage to our room, his assistance really made a difference and was much appreciated.

6

scott

17 juin 2025

·

A séjourné 1 nuit

We had some difficulties with getting access to the internet, getting our TV to operate Netflix and getting the the room temp. down. We called the front desk and an unfriendly guy kept telling us we had already gotten into the Wifi and had changed the password. He finally came up to the room and made us feel like idiots. He was condescending and continued to tell us that we had changed the password and when he did get it working he told us we had set it to 1234, we didn't do that, but his goal was to make us feel stupid. He then told my girlfriend that he was able to get into Netflix on his phone and that she was doing i wrong, she tried multiple times and he continued to tell her she didn't know what she was doing and then asked us if we were from the US, we said yes and he then told us that was why it didn't work, no apology for berating her. He was about as unprofessional as he could be.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Excellent emplacement à quelques pas de la gare de Victoria, avec un accès facile au métro, aux trains, aux bus et aux principaux sites touristiques tels que le palais de Buckingham et Westminster. Quelques-uns notent que le quartier est animé, avec des commentaires occasionnels sur la présence de sans-abri près de la gare la nuit.

Avis de voyageur à ce sujet

10

Diane

1 sept. 2025

·

A séjourné 6 nuits

Great location near Victoria station. Lots of restaurants within walking distance. Excellent breakfast buffet with lots of food choices. Walk to Buckingham Palace.

10

Helen

19 août 2025

·

A séjourné 3 nuits

This is a great walkability property. It's about a 5-minute walk to Buckingham Palace. A 30 second walk to Victoria station. Lots of shopping and restaurants nearby.

8

Colin

13 août 2025

·

A séjourné 7 nuits

The included breakfast was always great with a bright street level dining facility. Easy access to Victoria station. The vicinity was walkable to many historic sites.

10

Thanh

31 août 2025

·

A séjourné 2 nuits

Great location in proximity to the Victoria Underground station. Staff very nice and friendly. Breakfast was awesome.

10

Judith

29 avr. 2025

·

A séjourné 4 nuits

Comfortable, quiet room. Great breakfast. Only one block from Victoria Station and Underground. Close to two theaters. Lots of restaurants nearby. We stayed 4 nights and would do so again

10

Priscilla

19 juil. 2025

·

A séjourné 2 nuits

Amazing hotel by Victoria station which was super convenient as it is a transportation hub with buses, trains etc. Lots of restaurants and take out options and walkable to Westminster and Buckingham. The hotel itself is newly renovated, modern, clean, and our room was spacious. Breakfast included was a plus with lots of options. Would highly recommend the Riu hotel.

10

brian

3 nov. 2025

·

A séjourné 3 nuits

Nice room and bathroom, great breakfast, centrally near underground and Victoria station.

10

Vanita Laxmanrao

20 juin 2025

·

A séjourné 6 nuits

I had a very comfortable stay at this hotel. The location is excellent—right next to Victoria Station, which made getting around London incredibly easy. Despite the central location, the room was quiet at night, allowing for a restful sleep. The air conditioning worked well, and the bed was of good quality—both contributed to a great night’s sleep. I’d definitely consider staying here again!

10

Hermes

21 juil. 2025

·

A séjourné 4 nuits

Very well located. Clean and quiet with friendly staff. Great for the money. Would recommend.

10

Allison

26 sept. 2025

·

A séjourné 8 nuits

What an amazing stay at the Riu! Breakfast was top notch. Everything from our room to the dining room to the hotel lobbies were spotless! Location across the street from Victoria Station was so convenient. We were able to use the tube for all of our travels around the city. I would not hesitate to book a stay here again. Thank you Riu for a great stay!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est un point fort : un buffet copieux et varié est souvent inclus. Certains clients signalent des plats froids ou un café inégal, le petit-déjeuner étant servi de l'autre côté de la rue, et un nombre limité ou l'absence de restauration sur place ou de service d'étage au-delà du petit-déjeuner.

Avis de voyageur à ce sujet

8

Kimberlee

19 août 2025

·

A séjourné 1 nuit

Right close to everything in Victoria. Place wanted passports to check-in. If you aren’t a customs agent or an airline or cruise ship, you’re not getting my passport. Place smelled like smoke. Breakfast looked amazing but all the hot food was cold. Wouldn’t stay here again.

10

Mabel

28 nov. 2025

·

A séjourné 5 nuits

The hotel is very clean from public areas to our room; a huge variety of breakfast choices, fresh & delicious; convenience to transportation (bus, underground, cabs), lots to see & do nearby, including choice of restaurants. Front desk is very helpful.answering questions & safety

10

James

21 nov. 2025

·

A séjourné 1 nuit

Polite & efficient check in staff Clean room, comfortable king size bed. Coffee & tea facilities. (Shower hose water low pressure though). Breakfast buffet hot and plentiful choice available Hotel 2 mins walk from Victoria station

8

Charlotte

29 juil. 2025

·

A séjourné 4 nuits

Location for a short stay was perfect with Victoria Station so close. The buffet breakfast included was excellent and added great value to our stay. I mistakenly thought there was a restaurant on site for later meals and room service. Meals and room service when travelling are important to us. For this reason only I may not stay there again.

8

Tilda

11 sept. 2025

·

A séjourné 2 nuits

Overall happy with our stay. The staff was for the most part very friendly, unfortunately one guy wasn’t very nice and gave us the wrong bed. However, the hotel was very fresh and clean, as well as the restaurant. The breakfast was overall good expect for the waffles, pancakes and donuts. They were still slightly frozen both the times we ate there. Otherwise the breakfast buffet was very good.

6

A

27 sept. 2025

·

A séjourné 2 nuits

Could not fault the hotel for cleanliness, and service ...my only reservation was having to walk out of the hotel ...across a busy road to have breakfast ....also warm plates would be lovely....also not so good the coffee for breakfast ....but the selection of food was amazing and delicious

10

Emine

29 oct. 2025

·

A séjourné 2 nuits

The breakfast was very good , rooms were tidy and comfy. Location of the hotel was great. The internet connection was por though, and we would definitely see a channel that broadcasts in Turkish language. If we come ti London again we will definitely stay at this place again.

6

Michael

6 juil. 2025

·

A séjourné 1 nuit

Like: - Cleanliness - Breakfast was great! - Gym was small, clean and modern - New - Proximity to Victoria station Dislikes; - Price (533.00) - Deluxe room was tiny. We barely had room for our luggage. - Queen size bed, small for the price we paid - Not clear that the Deluxe room potentially may be in the basement with "no windows". We were offered an upgrade, however, again the room was very small.

8

Dawn Loree

3 juil. 2025

·

A séjourné 2 nuits

I would have given this a perfect rating if they had a lunch/dinner option at the hotel. The buffet breakfast was excellent!

10

Marie

25 oct. 2025

·

A séjourné 1 nuit

Breakfast was really good, great choice of foods and there was even a selection of gluten free pastries, l had the croissant's, Room was comfortable, very clean and staff all polite and helpful

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	198 $US
février	212 $US
mars	235 $US
avril	249 $US
mai	286 $US
juin	310 $US
juillet	328 $US
août	253 $US
septembre	324 $US
octobre	285 $US
novembre	273 $US
décembre	302 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $223	17 $404
18 $185	19 $366	20	21 $268	22 $262	23 $241	24 $268
25 $232	26 $234	27 $261	28 $280	29 $271	30 $244	31 $262

di	lu	ma	me	je	ve	sa
1 $175	2 $289	3 $379	4 $370	5 $307	6 $262	7 $289
8 $224	9 $280	10 $307	11 $298	12 $298	13 $289	14 $316
15 $234	16 $289	17 $316	18 $334	19 $334	20 $343	21 $361
22 $224	23 $289	24 $352	25 $379	26 $361	27 $379	28 $398
29 $253	30 $253

Riu Plaza London Victoria

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