Name: The Marble Arch Hotel, by Thistle
Address: Bryanston Street, Londres, Agglomération de Londres (comté), GB
Price range: 204 $US–1 296 $US per night
Rating: 7.88

Ce qu'en disent des voyageurs

D'après les récents avis, les voyageurs décrivent l'hôtel The Marble Arch Hotel, by Thistle comme étant exceptionnellement bien situé pour Oxford Street et Hyde Park, avec des chambres généralement spacieuses et un personnel nombreux et aimable. Cependant, ils signalent également des files d'attente persistantes pour les ascenseurs et des désagréments occasionnels liés aux travaux de rénovation.

Les clients soulignent souvent le confort des lits et le calme de certaines chambres malgré l'emplacement central. Les frustrations courantes incluent un enregistrement lent, un service inégal, des problèmes d'entretien (climatisation, équipements cassés, fuites dans la douche) et une propreté variable avec des taches, des odeurs ou des insectes occasionnels. Les commentaires sur le petit-déjeuner, le bar et le salon sont mitigés, allant de savoureux et variés à moyens, bruyants ou trop chers. Attendez-vous à un hôtel très central mais animé, avec quelques compromis.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les équipements sont mitigés : des plaintes répétées concernant un nombre insuffisant d'ascenseurs fonctionnels entraînant de longues attentes, et des rénovations du hall d'entrée ou de l'accès rendent l'accès difficile. Certains clients ont apprécié le bar/restaurant sur place et le salon exécutif.

Avis de voyageur à ce sujet

8

Salla

24 févr. 2025

·

A séjourné 3 nuits

The first impression of the hotel is not very favourable at the moment (February 2025); the main entrance is under renovation so entry happens through a narrow stairway with two-way traffic (that is often ignored by other guests). It feels like entering a casino through a back door. I'm sure things will be improved once the main entrance renovations are completed. I was a bit nervous about the elevator situation due to complaints in previous reviews, but I had no problems at all in that regard. The Executive King room was spacious, clean and pleasant. No complaints whatsoever. The water pressure in the shower was adequate and the water was very hot. The complimentary snacks were a nice touch. The breakfast was odd. Very poor selection if you need protein in the morning! There were scrambled eggs but no bacon, sausages or beans. The rest was mostly baked goods. We ended up skipping the breakfast after the first day, even though it was included in the Executive room rate. As others have mentioned, the hotel seems to be very popular with Middle Eastern guests, which perhaps explains the lack of pork options at breakfast. All of the signs are in English and Arabic. The service was just "fine"/average. Nothing up, nothing down. I'm a bit surprised by the glowing reviews naming specific staff members, as none provided us with exceptional service. There was no bellhop service offered. Due to the pleasant room and great location of the hotel, I would be happy to return.

8

Douglas Donald

20 août 2024

·

A séjourné 6 nuits

Great property, but two of the four elevators were down for service. This lead to longer than usual lines to use the elevators. It wasn’t unusual for the elevator to be full on our way down in the morning, which meant we had to wait awhile for another elevator to come and hope there was enough room for the two of us.

8

Toni

4 mars 2025

·

A séjourné 3 nuits

The hotel room itself was as represented, Spacious clean and nice amenities. I should've been told however that this lobby and entrance was under construction. Very very inconvenient, Not in the least bit attractive or impressive... A very small space to get into an out of the building, Entrance was always crowded

8

Roger Nilsson

14 avr. 2025

·

A séjourné 1 nuit

Great location. Nice and big room (I had executive suite). Good lounge.

8

Sarah

2 mars 2025

·

A séjourné 1 nuit

Lots of building work going on. Good breakfast though.

8

Lise

7 oct. 2025

·

A séjourné 2 nuits

Amazing location, clean and big rooms, but not possible (!) to access reception or leave hotel by the stairs, only small elevators, one of which were not working, and we spent a ridiculous amount of time trying to leave, especially at checkout time.

6

Stuart

19 juil. 2024

·

A séjourné 5 nuits

Main complaint was that there are only two slow elevators that hold 12 people for a big hotel containing over 500 rooms (approximately), and these two seemed to work independently so they would travel up and down together.

10

Angelita

9 juil. 2025

·

A séjourné 4 nuits

It was so close to shops and restaurants. Their club lounge was an added amenity to our room.

10

George

20 mars 2025

·

A séjourné 4 nuits

Great hotel in the middle of the city, very accessible via the tube and buses. The hotel was doing some renovations in the lobby, but they kept the site neat and safe. the only downfall was the bar and bar staff, they have no idea on what Customer Service is or needs to be, waited at the bar for almost 20 minutes while other customers were being serve by the staff.

8

Jack

18 juil. 2024

·

A séjourné 6 nuits

There are only two working lifts. Therefore very long waits and crowded conditions. No evidence anything being done to correct this.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les commentaires sur la propreté sont inégaux. Alors que de nombreuses chambres sont signalées propres, plusieurs critiques mentionnent des tapis ou des draps tachés, des salles de bain sales, de la moisissure et des insectes occasionnels.

Avis de voyageur à ce sujet

10

Myriam

3 avr. 2024

·

A séjourné 4 nuits

- underground nearby - unfortunately had sheets with blood on it so not so great

4

Cameron

12 juin 2025

·

A séjourné 3 nuits

The room had two yellow urine stains on the carpet of our room!

2

Edith

28 juin 2025

·

A séjourné 6 nuits

DO NOT STAY HERE. It is quite possibly the worst hotel i’ve ever stayed in. This reminds of a Motel 6, chipped furniture, barely hanging on shower heads, broken locks, used scrunchies left over from the previous guests, hair wrapped around handheld shower nozzle, dirty mirrors, carpet stains. Also got bitten by a spider in the bed sheets during my stay. The rooms are dirty in general as well. A certain type of community stays here and it is very clear this hotel is geared towards them. As an American I did not feel welcome and even got dirty looks and felt threatened for my safety when wearing something that religion deems “unacceptable”. It is perfectly acceptable in British and American standards but since in their culture it is only acceptable to be covered up the people I had interactions with were very unfriendly and hostile. I tried to cancel and book elsewhere but Expedia and the hotel had a no cancellation policy, I couldn’t even reduce my stay and therefore was subjected to this environment. The only positive of my stay was there was free water. The buffet was also way overpriced and the concierge was very unhelpful they knew nothing of the area. Overall I had an extremely unpleasant experience and would never ever stay here again. I highly caution all other tourists considering booking a reservation.

10

Jennifer

10 juil. 2025

·

A séjourné 2 nuits

Great location, quiet, clean and lovely spacious room. Close to train station, so no long distances carrying heavy bags which is perfect. Would definitely stay here again.

10

Dorothy

16 nov. 2025

·

A séjourné 2 nuits

Large (for London standards) clean room and courteous staff in a centrally located hotel. Great spot for shopping!

6

Carolyn

6 sept. 2024

·

A séjourné 1 nuit

Arab children playing outside of room 9 to 11:30pm. When I told them to be quite and go to their room. Don't think an adult was supervising them. Mold in shower.

2

Hannah

17 sept. 2025

·

A séjourné 4 nuits

Long waits to take the elevator, broken AC, ceiling stained, uncomfortable beds and worst of all bugs in the bathroom on multiple nights. I killed them myself, reported it and received no follow up, no refund, nothing. I would not stay here.

6

Martine

27 sept. 2025

·

A séjourné 4 nuits

Filthy! The toilet had yellow urin stains all over, also on the floor. How is it possible to miss this?? The only response we got was: oh,thats too bad. Location great.

2

Hannah

12 sept. 2025

·

A séjourné 2 nuits

Run down, old hotel - one of our rooms has no AC, the other had bugs in the bathroom on multiple nights. Pictures are way nicer than the reality. Almost no amenities at all: no robe, no shower gel, nothing. Would NOT recommend.

6

Simon

15 déc. 2024

·

A séjourné 2 nuits

Room was well fitted not very clean and had at least 3 different peoples hair on top of the bed. Reception is chaotic, dining options very limited and feels like they would rather not be doing it.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont souvent spacieuses pour Londres, avec des lits confortables, et certaines semblent modernes. D'autres soulignent des meubles démodés et des problèmes d'entretien tels que la climatisation défectueuse ou bruyante, des équipements cassés ou des fuites dans la douche, ainsi qu'un bruit occasionnel provenant du couloir ou de la rue.

Avis de voyageur à ce sujet

2

Surina

30 août 2025

·

A séjourné 2 nuits

DO NOT STAY HERE. Room had a weird smell and didn't feel clean. Horrible view. Receptionists are all slow and have no personality. Felt like a immigrant hotel with all the foreigner's everywhere. Didn't see a single British person there. Doors slam all through the night so you can't fall asleep and there is no soundproofing at all you can hear people walking and talking in the halls all day and night. Absolutely horrible experience. Look elsewhere.

8

Elisabeth

16 août 2025

·

A séjourné 6 nuits

For a London hotel the room was spacious with an exceptionally comfortable bed/bedding. Room was serviced every day including bottles of water. We had breakfast included which was a buffet with above average choice and variety. Had limited interaction with staff, but when we did, everyone was friendly. Location is pretty unbeatable if you want to be central - easy walking distance to all the shopping, including Harrods on the other side of the park. Easy access to public transportation. Bundling with flights from Canada made this hotel affordable and great value for money. Would stay again.

4

Megan

5 mai 2025

·

A séjourné 2 nuits

The staff were very friendly and the location was nice. However, both the tv didn't work( batteries in the remote were leaking causing it to just not work 99% of the time, as well as the mini fridge that also was broken. Having somewhere to store my insulin refrigerated was a huge loss and disappointment.

6

Deirdre K

12 avr. 2025

·

A séjourné 3 nuits

Had issues with the room (AC not working right, toilet broke, phone not charged, big stain on carpet) but the Front Office Manager worked hard to find us a better room and even upgraded us.

6

Alma Mae

10 nov. 2025

·

A séjourné 7 nuits

Good location and big rooms but old furnitures. Some cabinets doesn’t close. Our aircondition didn’t work for the most days.

8

Erin

4 oct. 2025

·

A séjourné 4 nuits

Great location and nice hotel. Shower was a horrible design but otherwise a very nice and spacious room.

10

Dorothy

16 nov. 2025

·

A séjourné 2 nuits

Large (for London standards) clean room and courteous staff in a centrally located hotel. Great spot for shopping!

10

DG

4 mai 2025

·

A séjourné 4 nuits

Great hotel location close to underground station. Room was spacious enough and had great lighting and space to put our things out on. Beds were comfortable..only negative comment is a draft from the a/c right above the bed. Great closet with lighting! We would stay there again!

8

Harriet

10 juil. 2025

·

A séjourné 3 nuits

Property was nice. We were on low floor facing Oxford street and very noisy at night. Room not made up each day until almost 6 PM

4

Mustafa

25 mai 2025

·

A séjourné 1 nuit

Nothing worked. Tv didn’t work. Phone didn’t work.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est variable, allant d'attentions chaleureuses et attentionnées à des enregistrements lents et chaotiques et un suivi médiocre. Plusieurs clients ont signalé des interactions impolies ou des réponses inutiles lorsqu'ils ont rencontré des problèmes.

Avis de voyageur à ce sujet

2

Faik Ulas

7 juil. 2025

·

A séjourné 5 nuits

You can never reach to reservation staff for any problem. Staff is never helpful. The rooms are ok and the location is not bad.

2

Abdulaziz

28 nov. 2025

·

A séjourné 3 nuits

The service was terrible and some staff on the reception was rude

4

Malcolm

16 juil. 2025

·

A séjourné 3 nuits

No aircon in room. Manager said would sort but didn’t! Terrible service. Had to move rooms 2nd day as no other rooms available of similar level. Then had to keep going to reception as keycard didn’t work and didn’t allow access to lounge as they didn’t add it on as were given 2nd room on a lower floor. They refunding 1st night in full but not had confirmation from hotels.com yet but eventually managed to get an email from the hotel. Was 33 degrees in the first room and only supplied fans at 11pm at night after numerous calls to reception.

10

Alice

6 juil. 2025

·

A séjourné 1 nuit

Great hotel, really handy location with its proximity to Hyde park for the event we were attending. Were able to check in early too which was very convenient and helpful! Great cheerful and friendly staff on reception too

10

Mary

3 juil. 2025

·

A séjourné 1 nuit

The staff were all very friendly helpful and efficient.We were met getting out of our taxi and our luggage was taken to check in for us I mentioned it was my daughters birthday ,they decorated the room with balloons and left a bottle of bubbly and birthday cake .

10

Pippa

17 mai 2025

·

A séjourné 2 nuits

The hotel was lovely, I was a bit disappointed with the check in process as it was very slow however there were many staff members around. Room was great

6

MELISSA

15 sept. 2025

·

A séjourné 2 nuits

The check in experience was very taxing. It took 45 min of standing in (a non existant queue) to get checked in. They were very nice once we were assisted but it was confusion and very busy

4

Muhammad

12 nov. 2025

·

A séjourné 3 nuits

Rooms are clean, but staff (except concierge / Bell desk) is a bit rude. The reception staff at the time of check in was quite arrogant. The girls at the time of check out were polite and courteous.

10

Hayley

15 juil. 2025

·

A séjourné 3 nuits

Just amazing! The hotel staff are amazing ! They really look after you . Harsh the manger gave amazing customer service ! Would definitely go back !

10

David

10 mai 2024

·

A séjourné 1 nuit

The staff were fantastic. We needed an early check in as we were off to the Kings Garden party and despite getting there at 11am, Pav who was working on the front desk managed to get us a room so we could get dressed amd ready to go as early as we could. They truly went above and beyond!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Exceptionnellement central pour Oxford Street, la station de métro Marble Arch et Hyde Park, avec un accès facile aux bus et au métro. Quelques chambres donnant sur la rue signalent du bruit de circulation.

Avis de voyageur à ce sujet

10

Meredith

2 juin 2025

·

A séjourné 3 nuits

Excellent location near Oxford Street shopping, Central Line tube station, and Hyde Park. The property was updated and clean with good amenities including a restaurant, lounge, and cafe. Staff was lovely. Rooms were spacious, especially for London, and we appreciated the sofa bed for our group of three. Would stay here again and recommend with no hesitation.

8

David

7 mai 2025

·

A séjourné 3 nuits

Primark M&S and Selfridges on your doorstep. John Lewis, UniQlo and Apple Store just down the road. Direct to Bond St from Heathrow on Elizabeth Line. Location of a good solid Hotel is unbeatable.

10

Paula

2 oct. 2025

·

A séjourné 1 nuit

Great location, good size room

8

Jennifer Lynn

10 juil. 2025

·

A séjourné 6 nuits

Centrally located to Oxford St and Marble Arch. Tube is a couple blocks away. Hotel was clean and staff pleasant. Elevators were an issue with four for a huge property. Breakfast was sub par but lounge was good.

10

Jennifer

10 juil. 2025

·

A séjourné 2 nuits

Great location, quiet, clean and lovely spacious room. Close to train station, so no long distances carrying heavy bags which is perfect. Would definitely stay here again.

10

Michael

6 juil. 2025

·

A séjourné 5 nuits

Lovely area and close to all oxford street shopping

10

Dorothy

16 nov. 2025

·

A séjourné 2 nuits

Large (for London standards) clean room and courteous staff in a centrally located hotel. Great spot for shopping!

10

Deborah

30 mai 2025

·

A séjourné 4 nuits

Great location

10

Sandra

30 mai 2025

·

A séjourné 8 nuits

The property was located near Oxford St - good for shopping - & near Hyde Park - which was good for that early morning run. Also a lovely walk through the parks to Buckingham Palace & Westminster sites. There were train stations nearby making the connection from Heathrow Airport hassle free.

10

Bryan

13 avr. 2025

·

A séjourné 2 nuits

Ideal for Oxford Street

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Les commentaires sur le petit-déjeuner et le salon sont mitigés : beaucoup louent un buffet savoureux et varié, tandis que d'autres l'ont trouvé moyen, froid, bruyant ou bondé. Le service au bar peut être lent et les options du soir limitées.

Avis de voyageur à ce sujet

6

Emma

8 mai 2025

·

A séjourné 1 nuit

Good location, lifts were extremely busy, spacious room, minimal bathroom amenities/products, poor quality coffee & breakfast

10

Rossana

9 mai 2025

·

A séjourné 3 nuits

I love how it's close to bus stops and the train station. There are also lots of restaurants and shopping places nearby. I liked the lounge where you can get snacks and refreshments in the afternoon, alcohol included. The breakfast served there is a little disappointing; the English breakfast I was expecting never made an appearance. Other than that, everything was great.

8

cindy

12 oct. 2025

·

A séjourné 4 nuits

Right on a convenient bus line and near the underground you can get to attractions easily. Breakfast is good and varied.

8

Jennifer Lynn

10 juil. 2025

·

A séjourné 6 nuits

Centrally located to Oxford St and Marble Arch. Tube is a couple blocks away. Hotel was clean and staff pleasant. Elevators were an issue with four for a huge property. Breakfast was sub par but lounge was good.

10

Maura

29 août 2024

·

A séjourné 2 nuits

Lovely friendly hotel, amazing breakfast buffet❤️

6

AmaanAli

29 mai 2025

·

A séjourné 5 nuits

The property is lovely. Friendly staff, lovely minibar full of sodas and water, nice deli but expensive. The room was nice but the shower was horrible. You have to climb over into the shower with no grip handles, the rainfall shower was a nice touch but it was cracked in the sealing. Brekafast is a whole other story. Everything was cold to the touch. The Pancakes were cold the Waffles were cold the Scrambled Eggs were cold, it was just horrible

8

Geoffrey

21 juil. 2025

·

A séjourné 2 nuits

The grouting around the bathroom door was grubby and needs cleaning. I waited 15 minutes to get a drink and the barman kept serving other people who arrived after me. We also ordered a chocolate Brownie, it didn’t arrive and after half an hour we gave up and left.

10

Anna

5 juil. 2025

·

A séjourné 1 nuit

Lovely hotel. Breakfast was very tasty especially the hash browns

8

Jane

6 juil. 2024

·

A séjourné 4 nuits

It was a very busy area with limited dining options due to times various establishments were open. Hotels dinner option was very limited though breakfast was very good. Transportation options were very good.

8

Lucy

20 juin 2025

·

A séjourné 1 nuit

Brilliant location by Marble Arch and Oxford Street. Only a short walk to Hyde park which was prefect. When we arrived although requested early check-in it wasn’t available, and then when I came to check-in at 5pm after seeing a show it was a bit chaotic - no idea where the queue started or ended - it would have been better for it to be more organised. Our room was upgraded which was a very nice touch and the room was amazing - and we looked on to Oxford Street. The breakfast was brilliant well worth the extra price. Would most definitely stay here again.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	202 $US
février	169 $US
mars	197 $US
avril	207 $US
mai	250 $US
juin	295 $US
juillet	321 $US
août	290 $US
septembre	318 $US
octobre	280 $US
novembre	358 $US
décembre	370 $US

di	lu	ma	me	je	ve	sa
1 $257	2 $379	3 $421	4 $1 296	5 $389	6 $390	7 $365
8 $204	9 $336	10 $410	11 $380	12 $285	13 $313	14 $331
15 $232	16 $331	17 $419	18 $425	19 $386	20 $560	21 $577
22 $406	23 $520	24 $477	25 $450	26 $540	27 $559	28 $665
29 $352	30 $494

The Marble Arch Hotel, by Thistle

Prix pour The Marble Arch Hotel, by Thistle

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Familiale

Chambre Deluxe avec lits jumeaux

Studio Supérieur, 1 très grand lit et 1 canapé-lit (Apartment)

Chambre Exécutive, 1 très grand lit et 1 canapé-lit

Chambre Double Standard

Chambre Exécutive avec lits jumeaux

Studio, 1 chambre (Apartment)

Chambre Standard avec lits jumeaux

Chambre Deluxe, 1 très grand lit

Avis des voyageurs sur The Marble Arch Hotel, by Thistle

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Vous envisagez cet hôtel pour votre voyage à Londres ?

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $345	19 $443	20 $465	21 $502	22 $392	23 $410	24 $507
25 $287	26 $333	27 $335	28 $390	29 $347	30 $333	31 $281