SMOKY MOUNTAIN RESORT ★ Near Dollywood 3 Bedroom ★

The location is really close to the parkway and easy access to everything without being in the middle of everything. The online listing is absolutely nothing like the room we ended up with. It was still a fine room for our family but much more cramped than expected. It looks like the pictures online are of the newest buildings and the ones we got were older and smaller. Check in was a nightmare. There were probably 15 people in front of me to check in and it took 30+ minutes. Once I was next in line, the power went out. They actually handled this flawlessly, but still tried to push all the sales gimmicks through the concierge desk “necessary” meeting. There was a nice playground and a decent putt putt course really close to our rooms, so that was nice. We did not use the pools or splash pad but they also looked nice. Overall, would probably come back, but would ask for the rooms pictured in the pictures that is the only thing you can see before you purchase. Also, the check in process needs to be updated or hire more personnel to address the demand.