Ramada Resort By Wyndham Kizkalesi

It says it is all inclusive total lie! When you check in, they give a time sheet for the food service. No alcohol is included, no canned drinks (nonalcohol) included, you can not even get coffee, they have a set timing for Turkish coffee if you want to drink. We still checked in and a room was given we went upstairs and the bathroom was dirty. My nephews, my mother and I was supposed to stay together at the family room. It is not as the photos on the website. Still I calmed my nephews down and told them I would talk to housekeeping to clean. They said they can not even take shower because there is pee next to the toilet. I did not think I would need to come this point to prove something! I took the worst side of the room becuase there is dirt on the wall too. We went downstairs, there is no AC at the reception, lobby, restaurant. (Even if they have it, they are not using) We decided to have dinner, it was way to hot outside and inside due to lack of AC. I told my family to take a walk and discover the hotel. Even the way to the pool was enough not to stay there. I was sure that I would not let any of my family use that pool or daybeds around. I checked in around 7pm and wanted to leave at 8pm. A lady fell down, I had to take action with my first aid training, there is no doctor or health room at the hotel. Low quality, dirty, over priced. Could stay only 2 hours (1 hour was dealing with the woman). I had to leave and book another hotel. Horrible!

My stay was not so good due to two reasons. First, although I reserved a family suite ( which according to description takes 5 persons ), I failed to add my two kids as extra guests. I told the lady in the reception that I was ready to pay for extra guests, but the hotel insisted that I should book a separate room for them. Second, the air conditioning unit was not working properly, and it was until midnight that the hotel moved us to other rooms. And instead of upgrading our rooms, they moved us to smaller rooms.

Animation and service teams were amazing

Pos: Nice view & big rooms Neg: There are a problems with the heating system and poor room service & 2 km unpaved road

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