El Beso Adults Only At Ocean El Faro - All Inclusive
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Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Tras un baño en una de las 2 piscinas al aire libre nada como la playa privada para descansar.
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Tras un baño en una de las 2 piscinas al aire libre nada como la playa privada para descansar.
Servicios empresariales
Tendrás un centro de negocios, tintorería y un servicio de recepción las 24 horas a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Cuando quieras almorzar o cenar, solo tienes que pasarte por El Mercado, un restaurante especializado en cocina internacional. El alojamiento también cuenta con una cafetería y con un servicio de habitaciones con horario limitado. Si necesitas un buen refresco puedes elegir entre el bar en la playa, 13 bares con salón y 3 bares en la piscina. Se ofrece un desayuno bufé gratuito todos los días de 06:00 a 11:00.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 598 habitaciones con artículos del minibar gratis y televisión LCD. Las habitaciones disponen de balcón. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. Entre las comodidades, se incluyen caja fuerte, escritorio y teléfono.
Ubicación
Si decides alojarte en Ocean El Faro Resort - All Inclusive, te encontrarás en una fantástica zona de Punta Cana (Uvero Alto) y apenas te separarán 15 minutos en coche de Parque acuático Sirenis Aquagames y Playa El Macao.
Qué hay cerca
Parque acuático Sirenis Aquagames(3.6 millas)
Playa Macao(5.2 millas)
Playa El Macao(5.3 millas)
Club de golf en Cana Bay(10.4 millas)
Campo de Golf Punta Blanca(10.7 millas)
Playa de Arena Gorda(11.2 millas)
Parque acuático Splash Water World(11.5 millas)
Campo de golf Iberostar(11.8 millas)
Playa de Arena Blanca(13.3 millas)
Casino Avalon Princess(13.4 millas)
Club de campo y golf Cocotal(13.5 millas)
Playa Cortecito(13.9 millas)
Playa de Los Corales(15.2 millas)
Zoológico Manatí Park(15.7 millas)
Rafa Nadal Tennis Center Punta Cana(16.2 millas)
El aeropuerto más práctico para llegar a Ocean El Faro Resort - All Inclusive se encuentra en Punta Cana (PUJ-A. Internacional de Punta Cana)(25.2 millas)
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Mostrador turístico
Ubicación
Carretera Uvero Alto, Uvero Alto, Punta Cana, República Dominicana
Parque acuático Sirenis Aquagames (3.6 millas)
Playa Macao (5.2 millas)
Playa El Macao (5.3 millas)
Club de golf en Cana Bay (10.4 millas)
Campo de Golf Punta Blanca (10.7 millas)
Playa de Arena Gorda (11.2 millas)
Opciones de habitación
3
Junior Suite
Detalles de la oferta
1 Cama Doble Extragrande
566 ft²
Vista a la piscinaBalcónAire acondicionadoCaja de seguridadBaño privadoEntrada privadaAccesible por escaleras
6
Junior suite rooftop - El Beso
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
1608 ft²
Vista al jardínBalcónAire acondicionadoCaja de seguridadBaño privadoEntrada privadaAccesible por escaleras
5
El Beso Junior Suite Pool View
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
566 ft²
Vista al jardínVista a la piscinaAire acondicionadoCaja de seguridadBaño privadoEntrada privadaAccesible por escaleras
3
El Beso Privilege Junior Suite Pool View
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
566 ft²
Vista a la piscinaBalcónAire acondicionadoCaja de seguridadBaño privadoEntrada privadaAccesible por escaleras
7
EL BESO JR SUITE SWIM UP
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
566 ft²
Vista a la piscinaBalcónAire acondicionadoCaja de seguridadBaño privadoPiscina privadaEntrada privada
8
Royal master suite vista al mar - El Beso
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
1087 ft²
Vista al marBalcónAire acondicionadoCaja de seguridadBaño privadoEntrada privadaAccesible por escaleras
8
Junior Suite Rooftop with Jacuzzi Single
Detalles de la oferta
1 Cama Doble Extragrande
1608 ft²
Vista al jardínBalcónAire acondicionadoCaja de seguridadBaño privadoEntrada privadaAccesible por escaleras
7
Single Junior Suite with Pool View
Detalles de la oferta
1 Cama Doble Extragrande
566 ft²
Vista al jardínVista a la piscinaAire acondicionadoCaja de seguridadBaño privadoEntrada privadaAccesible por escaleras
7
El Beso Privilege Royal Master Suite Ocean View Single
Detalles de la oferta
1 Cama Doble Extragrande
1087 ft²
Vista al marBalcónAire acondicionadoCaja de seguridadBaño privadoEntrada privadaAccesible por escaleras
6
El Beso Junior Suite Swim Up Single
Detalles de la oferta
1 Cama Doble Extragrande
566 ft²
Vista a la piscinaBalcónAire acondicionadoCaja de seguridadBaño privadoPiscina privadaEntrada privada
Reseñas de los huéspedes sobre El Beso Adults Only At Ocean El Faro - All Inclusive
8
Bueno
Basado en 4285 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En El Beso Adults Only At Ocean El Faro - All Inclusive, los viajeros suelen elogiar la amabilidad del personal de conserjería, las grandes piscinas y el río lento, así como las atractivas zonas ajardinadas. No obstante, también señalan una calidad de la comida irregular y la insistencia en ofrecer presentaciones de ventas o mejoras de habitación.
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Opiniones de los huéspedes
En El Beso Adults Only At Ocean El Faro - All Inclusive, los viajeros suelen elogiar la amabilidad del personal de conserjería, las grandes piscinas y el río lento, así como las atractivas zonas ajardinadas. No obstante, también señalan una calidad de la comida irregular y la insistencia en ofrecer presentaciones de ventas o mejoras de habitación.
Las habitaciones suelen ser espaciosas y cómodas, pero los huéspedes mencionan repetidamente olores a humedad, problemas con la humedad o el aire acondicionado, y problemas de mantenimiento como jacuzzis que se llenan lentamente, fugas o accesorios rotos. La experiencia en la playa varía debido a las algas y el cierre de algunas instalaciones, y el servicio de limpieza, el servicio de habitaciones y el registro de entrada pueden ser lentos o irregulares. Espere una estancia animada y con muchas comodidades, con un personal excepcional, pero con una calidad de la comida y un funcionamiento desigual.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las piscinas y el río lento son lo más destacado y el complejo ofrece muchas actividades en el lugar; varios críticos también mencionan cierres u horarios limitados para lugares como restaurantes, bares, el parque acuático y la vida nocturna. La calidad de la playa varía según la presencia de algas y se han señalado problemas de mantenimiento ocasionales (baldosas faltantes, agua turbia).
Reseñas de huéspedes relacionadas
8
Ramin
17 oct 2025
·
Se alojó 7 noches
Pros: The staff is very kind and helpful. Service is great. Susana from Jellyhouse was amazing! Pool was clean. The food was decent. Magic show, variety show and beach party was fun Cons: The resort is big so the amenities were far and slightly challenging to walk. The kids waterpark was closed for maintenance during our 8 days stay. We had particularly booked because of waterpark for our 4 year old. The sales team can be a little aggressive.
Pros: The staff is very kind and helpful. Service is great. Susana from Jellyhouse was amazing! Pool was clean. The food was decent. Magic show, variety show and beach party was fun Cons: The resort is big so the amenities were far and slightly challenging to walk. The kids waterpark was closed for maintenance during our 8 days stay. We had particularly booked because of waterpark for our 4 year old. The sales team can be a little aggressive.
8
Sarah Ann
21 nov 2025
·
Se alojó 7 noches
Honest review: We were here for our honeymoon and birthdays and stayed on the el beso side. Nov 13-20. We were not privilege or members, just regulars. And no was not payed to write this, just thought it might help some. Pros: ✅Lazy river (recommend bringing your own floats) As much as you try to avoid getting wet, you’ll get soaked in some spots. Great to cool off in. Is a circle so you can just keep going or get off at the pool bar. ✅Market sellers (found they didn’t hassle much) Was able to use Canadian dollars too. Just think it’s a bit of a hassle for them to exchange but they’ll take it. ✅Adult pool- party pool. So many activities and the blue team was a hype. ✅Japanese Resturant (was neat seeing them make dinner and entertain) ✅Italian Resturant (amazing chicken parm and cannolis) Also cool they have a wine and ceaser salad cart that comes around to the tables. ✅ Wednesday dinner buffet at El Marcado (All). Had Mexican. So many options! ✅ Ocean burger. Had the Mexican burger. ✅ Fish fingers at the Pez Dama. Jerk chicken for dinner was good too. ✅ Mikes coffee 🙌🙌 their breakfast breads are great too. ✅ Icecream place yummm ✅ Staff: Shoutout to butler Jose Miguel! ✅ Other tourists. Found it so neat to see so many different people from all over the world. Used to traveling to Mexico and only seeing Americans/Fellow Canadians ✅ Drinks: Great. Try the passion fruit margarita. Had at the adult pool 🙌
Honest review: We were here for our honeymoon and birthdays and stayed on the el beso side. Nov 13-20. We were not privilege or members, just regulars. And no was not payed to write this, just thought it might help some. Pros: ✅Lazy river (recommend bringing your own floats) As much as you try to avoid getting wet, you’ll get soaked in some spots. Great to cool off in. Is a circle so you can just keep going or get off at the pool bar. ✅Market sellers (found they didn’t hassle much) Was able to use Canadian dollars too. Just think it’s a bit of a hassle for them to exchange but they’ll take it. ✅Adult pool- party pool. So many activities and the blue team was a hype. ✅Japanese Resturant (was neat seeing them make dinner and entertain) ✅Italian Resturant (amazing chicken parm and cannolis) Also cool they have a wine and ceaser salad cart that comes around to the tables. ✅ Wednesday dinner buffet at El Marcado (All). Had Mexican. So many options! ✅ Ocean burger. Had the Mexican burger. ✅ Fish fingers at the Pez Dama. Jerk chicken for dinner was good too. ✅ Mikes coffee 🙌🙌 their breakfast breads are great too. ✅ Icecream place yummm ✅ Staff: Shoutout to butler Jose Miguel! ✅ Other tourists. Found it so neat to see so many different people from all over the world. Used to traveling to Mexico and only seeing Americans/Fellow Canadians ✅ Drinks: Great. Try the passion fruit margarita. Had at the adult pool 🙌
8
Brianna
21 nov 2025
·
Se alojó 5 noches
This was a beautiful property but is still going through construction. I loved that we were upgraded to a nicer suite and the room was very spacious. We did want the jacuzzi that was on the roof top cleaned and asked if it could be but it seemed like they forgot. This wasn’t a big deal but something to note. I also liked that the property was very walkable and right on the beach. The only reason I have this place four stars was because we were pressured into listening to things for timeshare stuff and blah blah and it just felt like for the first time traveling to another country my husband and I had a hard time getting no across to the staff. Other than that the property was beautiful.
This was a beautiful property but is still going through construction. I loved that we were upgraded to a nicer suite and the room was very spacious. We did want the jacuzzi that was on the roof top cleaned and asked if it could be but it seemed like they forgot. This wasn’t a big deal but something to note. I also liked that the property was very walkable and right on the beach. The only reason I have this place four stars was because we were pressured into listening to things for timeshare stuff and blah blah and it just felt like for the first time traveling to another country my husband and I had a hard time getting no across to the staff. Other than that the property was beautiful.
6
Andy Michael
26 oct 2025
·
Se alojó 10 noches
All pools around the property we're excellent, the blue team does a decent job with entertainment. Room service was terrible, literally hours to get a bucket of ice most days and ocean eats would often deliver unedible burgers. Guest experience representative never answered any Whatsapp messages. El Beso by night (beach bar)was open 1x in 10 days leaving nothing on el beso open after 6pm which is ridiculous. Hot tub took nearly 4hrs to fill, which is completely unacceptable. Honestly if it wasnt for the Blue Team and the other patrons i would give the resort 1 star.
All pools around the property we're excellent, the blue team does a decent job with entertainment. Room service was terrible, literally hours to get a bucket of ice most days and ocean eats would often deliver unedible burgers. Guest experience representative never answered any Whatsapp messages. El Beso by night (beach bar)was open 1x in 10 days leaving nothing on el beso open after 6pm which is ridiculous. Hot tub took nearly 4hrs to fill, which is completely unacceptable. Honestly if it wasnt for the Blue Team and the other patrons i would give the resort 1 star.
10
John J
15 nov 2025
·
Se alojó 5 noches
Positives: -Staff was very friendly and always willing to help. -Pools and common areas were all very clean. -Most of the food was very good which is a great complement as Im picky with food coming from New York City area. -Atmosphere is very upscale -A lot of choices for things to do and restaurants to go too. Negatives that I personally found: -My main negative is how many people tried to sell us stuff!! Every day multiple times a day I had people asking if I want to do paid activities, paying for photos taken of us, people on the beach selling stuff, tables set up in the lobby area to buy stuff, and even wanting us to go to listen to a presentation for a free massage. This lowered my experience here a little bit. -Need more towels in pool areas. Found myself hunting down towels a lot -my room had 3 lights out in the room Overall I would recommend coming here as I went to the Hard Rock in Punta Cana which was more expensive and had just as great of an experience as there especially for a couple or an adult. The separate El Beso areas were great!
Positives: -Staff was very friendly and always willing to help. -Pools and common areas were all very clean. -Most of the food was very good which is a great complement as Im picky with food coming from New York City area. -Atmosphere is very upscale -A lot of choices for things to do and restaurants to go too. Negatives that I personally found: -My main negative is how many people tried to sell us stuff!! Every day multiple times a day I had people asking if I want to do paid activities, paying for photos taken of us, people on the beach selling stuff, tables set up in the lobby area to buy stuff, and even wanting us to go to listen to a presentation for a free massage. This lowered my experience here a little bit. -Need more towels in pool areas. Found myself hunting down towels a lot -my room had 3 lights out in the room Overall I would recommend coming here as I went to the Hard Rock in Punta Cana which was more expensive and had just as great of an experience as there especially for a couple or an adult. The separate El Beso areas were great!
10
Benita
10 nov 2025
·
Se alojó 3 noches
This resort was phenomenal. Having the adults only part of the resort and peaceful. The service was great, the food was great. Definitely get a massage and the body scrub at their spa. We cannot wait to visit again. The house keepers were attentive. The swim bar was excellent make sure you see Francis.
This resort was phenomenal. Having the adults only part of the resort and peaceful. The service was great, the food was great. Definitely get a massage and the body scrub at their spa. We cannot wait to visit again. The house keepers were attentive. The swim bar was excellent make sure you see Francis.
8
Jesus David Casiano
31 oct 2025
·
Se alojó 4 noches
Good place but beach not so good ?
Good place but beach not so good ?
10
Rodrigo
19 oct 2025
·
Se alojó 6 noches
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
8
Paul
18 oct 2025
·
Se alojó 4 noches
Spent 4 nights here and it was a very relaxing vacay. Started out questionable when our El Beso rooftop suite had an AC leak. Our Expedia Concierge/Butler José came and immediately upgraded us to a beautiful ocean front room 14105. The bed/pillows gave us the best rest we've ever had. Good- The food was really good here. José made our reservations each night. Mike's coffee shop is a must. Route 66 is open 11pm-6am for late night snacks. Drinks made with quality Barcelo rum for our favorite Caipirinha. Stohl vodka, Jose Cuervo were other brands included. We didn't feel the need to upgrade. Entertainment is standard.Nightly we hung out in the square until well after 11pm. The lazy river was the highlight of our trip. You'd think it's for kids, but it was mostly adults! They had a very large kids waterpark too. They provide free rides to World Mart for souvenirs and cigar shopping. Good prices. The Bad- no restaurant/bar schedule is dependable. You just had to go see what was open. They blame it on low season. Luckily José sent us daily info but what about people who didn't have butlers. Water in our shower was never hot. We didn't complain because we were happy about the upgrade. Room service is only free from lunch to 11pm. Never heard of breakfast being a fee at a resort. El Beso bar pool is murky and needs to be cleaned more often. The beach-since it's eroded, they don't maintain what little is left. No waiters, dirty cups/plates, trash. The staff makes this 4/5
Spent 4 nights here and it was a very relaxing vacay. Started out questionable when our El Beso rooftop suite had an AC leak. Our Expedia Concierge/Butler José came and immediately upgraded us to a beautiful ocean front room 14105. The bed/pillows gave us the best rest we've ever had. Good- The food was really good here. José made our reservations each night. Mike's coffee shop is a must. Route 66 is open 11pm-6am for late night snacks. Drinks made with quality Barcelo rum for our favorite Caipirinha. Stohl vodka, Jose Cuervo were other brands included. We didn't feel the need to upgrade. Entertainment is standard.Nightly we hung out in the square until well after 11pm. The lazy river was the highlight of our trip. You'd think it's for kids, but it was mostly adults! They had a very large kids waterpark too. They provide free rides to World Mart for souvenirs and cigar shopping. Good prices. The Bad- no restaurant/bar schedule is dependable. You just had to go see what was open. They blame it on low season. Luckily José sent us daily info but what about people who didn't have butlers. Water in our shower was never hot. We didn't complain because we were happy about the upgrade. Room service is only free from lunch to 11pm. Never heard of breakfast being a fee at a resort. El Beso bar pool is murky and needs to be cleaned more often. The beach-since it's eroded, they don't maintain what little is left. No waiters, dirty cups/plates, trash. The staff makes this 4/5
10
Holly
26 nov 2025
·
Se alojó 6 noches
Very clean and well kept resort. Workers were always cleaning or doing maintenance. Everyone was super friendly and helpful. The only thing that could be better is the food. Also, room service is very minimal and not enough options. It would be nice to be able to order drinks to your room. If you’re on the el beso side try Pez Dema, best food on the entire resort. Would love to come back here!
Very clean and well kept resort. Workers were always cleaning or doing maintenance. Everyone was super friendly and helpful. The only thing that could be better is the food. Also, room service is very minimal and not enough options. It would be nice to be able to order drinks to your room. If you’re on the el beso side try Pez Dema, best food on the entire resort. Would love to come back here!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes encontraron que la propiedad y las zonas comunes estaban muy limpias, pero la limpieza de las habitaciones era inconsistente, con informes de olores a humedad, humedad, plagas, fugas y ropa de cama sucia ocasional. La limpieza de la piscina solía ser buena, aunque algunas reseñas mencionaron agua turbia.
Reseñas de huéspedes relacionadas
6
Yuleidy
21 sept 2025
·
Se alojó 3 noches
En general la estadía fue buena, unos puntos de mejora son la comida y limpieza en la piscina.
En general la estadía fue buena, unos puntos de mejora son la comida y limpieza en la piscina.
4
Alexys
26 nov 2025
·
Se alojó 6 noches
We booked here for a week and ended up only staying one night and headed to another resort because this place was so bad. We got catfished by the beautiful photos of the place! Everything in our room was either broken or dirty and the room smelled. We were offered other rooms but didn't feel good about staying. It seemed like throughout the resort things were cheaply put together and not maintained well. We ate one dinner that was good, but had a burger from a snack stand that was the worst I've ever had. The patty was overcooked and guac was nasty and many others at the stand were receiving incorrect orders. The manager we worked with was very helpful and helped us get our money back, but every other staff member we interacted with was not helpful. At one point, a bellhop was lounging on a chair and vaping in front of us. I would NOT recommend coming here.
We booked here for a week and ended up only staying one night and headed to another resort because this place was so bad. We got catfished by the beautiful photos of the place! Everything in our room was either broken or dirty and the room smelled. We were offered other rooms but didn't feel good about staying. It seemed like throughout the resort things were cheaply put together and not maintained well. We ate one dinner that was good, but had a burger from a snack stand that was the worst I've ever had. The patty was overcooked and guac was nasty and many others at the stand were receiving incorrect orders. The manager we worked with was very helpful and helped us get our money back, but every other staff member we interacted with was not helpful. At one point, a bellhop was lounging on a chair and vaping in front of us. I would NOT recommend coming here.
8
Ruhi
15 oct 2025
·
Se alojó 6 noches
We really enjoyed the lazy river! What a beautiful feature! Our room was very very musty and damp (the floors stayed perpetually wet the whole stay). I don’t think the air conditioner was working. We asked twice for a dehumidifier but it was never delivered. Other than our room, we had a nice stay and would return!
We really enjoyed the lazy river! What a beautiful feature! Our room was very very musty and damp (the floors stayed perpetually wet the whole stay). I don’t think the air conditioner was working. We asked twice for a dehumidifier but it was never delivered. Other than our room, we had a nice stay and would return!
6
Babak
15 ago 2025
·
Se alojó 8 noches
Food is average nothing special, same daily in buffet area. Resto limited dinner options with prawns & mussels, unless you pay for lobster & tomahawk steak. Restaurant is okay in terms of getting a better service. Room cleaning floors and beddings daily is okay but can improve with properly wiping off common surfaces. Arrived with a sticky remote and phone as well. Family room needs updating as gaming tables are all broken. Game rooms offered for a fee are over priced for kids to enjoy including poor shaped billiard tables. Lazy river are dirty cloudy looking with floating stuff (body fluids of sort) not cleaned properly with some of the water falls broken/not working at all. Same dirty cloudy water condition on kids water park. Did not enjoy the beach as dirty seaweeds everywhere although manually cleaned are stinky to even lay down on the beach as located on Atlantic ocean, no clear turquoise water experience. Overall, average for a family with kids hotel
Food is average nothing special, same daily in buffet area. Resto limited dinner options with prawns & mussels, unless you pay for lobster & tomahawk steak. Restaurant is okay in terms of getting a better service. Room cleaning floors and beddings daily is okay but can improve with properly wiping off common surfaces. Arrived with a sticky remote and phone as well. Family room needs updating as gaming tables are all broken. Game rooms offered for a fee are over priced for kids to enjoy including poor shaped billiard tables. Lazy river are dirty cloudy looking with floating stuff (body fluids of sort) not cleaned properly with some of the water falls broken/not working at all. Same dirty cloudy water condition on kids water park. Did not enjoy the beach as dirty seaweeds everywhere although manually cleaned are stinky to even lay down on the beach as located on Atlantic ocean, no clear turquoise water experience. Overall, average for a family with kids hotel
4
Carter
16 nov 2025
·
Se alojó 4 noches
The weather was great during our stay, but the hotel itself was disappointing. The food was awful, and although they gave us “ocean bucks,” we couldn’t use them anywhere, which made them pointless. There were no convenient snack options, which was frustrating. The hotel room was okay, but it definitely could have been cleaner. Overall, not the best experience.
The weather was great during our stay, but the hotel itself was disappointing. The food was awful, and although they gave us “ocean bucks,” we couldn’t use them anywhere, which made them pointless. There were no convenient snack options, which was frustrating. The hotel room was okay, but it definitely could have been cleaner. Overall, not the best experience.
4
Lakshithi
27 oct 2025
·
Se alojó 7 noches
We saw a mouse during our first meal in the main buffet. It kind of ruined the whole vacation for us because we knew their hygiene standards are not great. It rained (not a lot) and there was water dripping into our room, in the spa, in the lobby and in the restaurants. Our toilet didn’t flush and they only sent someone to fix it three hours later after three phone calls. I would not recommend this hotel, better to pay a bit more and have peace of mind. It’s not five star by any means.
We saw a mouse during our first meal in the main buffet. It kind of ruined the whole vacation for us because we knew their hygiene standards are not great. It rained (not a lot) and there was water dripping into our room, in the spa, in the lobby and in the restaurants. Our toilet didn’t flush and they only sent someone to fix it three hours later after three phone calls. I would not recommend this hotel, better to pay a bit more and have peace of mind. It’s not five star by any means.
8
Makelly De Souza
12 nov 2025
·
Se alojó 4 noches
Overall, I had a pleasant stay. The service and location were great, but there was a musty odor in the room that was also noticeable on the bed linens. I hope this issue can be resolved for future guests.
Overall, I had a pleasant stay. The service and location were great, but there was a musty odor in the room that was also noticeable on the bed linens. I hope this issue can be resolved for future guests.
10
Holly
26 nov 2025
·
Se alojó 6 noches
Very clean and well kept resort. Workers were always cleaning or doing maintenance. Everyone was super friendly and helpful. The only thing that could be better is the food. Also, room service is very minimal and not enough options. It would be nice to be able to order drinks to your room. If you’re on the el beso side try Pez Dema, best food on the entire resort. Would love to come back here!
Very clean and well kept resort. Workers were always cleaning or doing maintenance. Everyone was super friendly and helpful. The only thing that could be better is the food. Also, room service is very minimal and not enough options. It would be nice to be able to order drinks to your room. If you’re on the el beso side try Pez Dema, best food on the entire resort. Would love to come back here!
2
Angel
29 oct 2025
·
Se alojó 4 noches
Soy de las personas que nunca dejo reseñas pero la realidad es que en este hotel perdimos nuestro dinero. Las habitaciones están llenas de humedad y cucarachas, no importa a cual habitación te cambien en todas pasa lo mismo. Las opciones de la comida son sumamente limitadas y hubo una noche que hicieron un buffet diferente que en realidad solo tenía 4 o 5 opciones. Por favor no vayan créanme que van a perder su dinero y van a pasar unas horribles vacaciones.
Soy de las personas que nunca dejo reseñas pero la realidad es que en este hotel perdimos nuestro dinero. Las habitaciones están llenas de humedad y cucarachas, no importa a cual habitación te cambien en todas pasa lo mismo. Las opciones de la comida son sumamente limitadas y hubo una noche que hicieron un buffet diferente que en realidad solo tenía 4 o 5 opciones. Por favor no vayan créanme que van a perder su dinero y van a pasar unas horribles vacaciones.
6
Marianela
13 ago 2025
·
Se alojó 7 noches
The hotel is kept well, the rooms are not cleaned properly. We had a dirty sheets. The mini bar was not replenished daily we had to keep reminding them. The service at the buffet both daytime and evening were horrible. On one occasion we just got up and left because no one was coming to our table with water and eating utensils. I’m never going back to this resort. Staff is extremely rude. This is my 6 time in DR and it has been the worst. The food was also mediocre.
The hotel is kept well, the rooms are not cleaned properly. We had a dirty sheets. The mini bar was not replenished daily we had to keep reminding them. The service at the buffet both daytime and evening were horrible. On one occasion we just got up and left because no one was coming to our table with water and eating utensils. I’m never going back to this resort. Staff is extremely rude. This is my 6 time in DR and it has been the worst. The food was also mediocre.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son espaciosas y cómodas, con populares opciones de acceso directo a la piscina y en la azotea, y algunas vistas excelentes. Sin embargo, muchos mencionan problemas con el aire acondicionado o la humedad y problemas de mantenimiento como jacuzzis que se llenan lentamente o no funcionan, fugas y accesorios rotos.
Reseñas de huéspedes relacionadas
8
Melissa Ann
7 ago 2025
·
Se alojó 6 noches
I really enjoyed my swim up junior suite & the bartender lady that always made sure our cups were full! But we've had people just walk into our room without even knocking sometimes. Throughout our 6 day stay, it happened about 4 or 5 times. They would either knock once & walk in or not knock at all.. but just invite themselves in. I couldn't even find a "do not disturb" sign anywhere in the room to put on the door. The dining options were okay! The "you have to reserve early in the morning" just to have a good time for dinner were crazy. The Italian spot didn't have lasagna when I ordered and also gave us tiny portions. Hibachi was great but having so many people at one table leaves you with little portions of food. Margarita was great but service was slow & we had our room number down but everyone else was being seated before us, even though we were there before them! Route 66 was okay food, I felt like the hostess catered only to people that looked like her or talked like her.. but our waitress was fantastic! Our room was always clean and we always had towels! They cleaned the pools regularly which was also great! The alcohol was limited if you're not privileged.. as an "all inclusive" that was bogus. We could only have certain alcohol brands since we had "silver" bracelets. Our "ride" never picked us up at the desired time for our luggage's to be brought to the front for us to check out, so we walked. But overall, I had a great time. I would say 3.5/5 stars!
I really enjoyed my swim up junior suite & the bartender lady that always made sure our cups were full! But we've had people just walk into our room without even knocking sometimes. Throughout our 6 day stay, it happened about 4 or 5 times. They would either knock once & walk in or not knock at all.. but just invite themselves in. I couldn't even find a "do not disturb" sign anywhere in the room to put on the door. The dining options were okay! The "you have to reserve early in the morning" just to have a good time for dinner were crazy. The Italian spot didn't have lasagna when I ordered and also gave us tiny portions. Hibachi was great but having so many people at one table leaves you with little portions of food. Margarita was great but service was slow & we had our room number down but everyone else was being seated before us, even though we were there before them! Route 66 was okay food, I felt like the hostess catered only to people that looked like her or talked like her.. but our waitress was fantastic! Our room was always clean and we always had towels! They cleaned the pools regularly which was also great! The alcohol was limited if you're not privileged.. as an "all inclusive" that was bogus. We could only have certain alcohol brands since we had "silver" bracelets. Our "ride" never picked us up at the desired time for our luggage's to be brought to the front for us to check out, so we walked. But overall, I had a great time. I would say 3.5/5 stars!
8
Khaymia
16 ago 2025
·
Se alojó 3 noches
I really enjoyed my stayed at el beso; we stayed in the swim up suite. However, it was many hiccups in the beginning. Our first room was not cleaned properly and it had a very bad smell so we had to request a room change. At first they were trying to send housekeeping to clean up the room but we just wanted an entirely different room. We received our new room and it was much better and we were pleased. The resort does an extermination and it was cockroaches crawling out from everywhere outside of our door. We had to place towels under the door so they couldn’t get in; it was really disgusting and gross. In addition to these hiccups the resort is huge and the grounds are very well kept and maintained. The staff there was really nice and greeted us with warm smiles. I had a concierge named Carlos buayone and he was awesome; he made sure our stay was comfortable and anything we needed he made sure that it got done. For example, booking the reservations for the speciality restaurants and making sure we had a trolley to take us to and from the restaurants. If it wasn’t for the few hiccups this resort would’ve been 5 stars. The food and drinks are good and there’s plenty of options for everyone.
I really enjoyed my stayed at el beso; we stayed in the swim up suite. However, it was many hiccups in the beginning. Our first room was not cleaned properly and it had a very bad smell so we had to request a room change. At first they were trying to send housekeeping to clean up the room but we just wanted an entirely different room. We received our new room and it was much better and we were pleased. The resort does an extermination and it was cockroaches crawling out from everywhere outside of our door. We had to place towels under the door so they couldn’t get in; it was really disgusting and gross. In addition to these hiccups the resort is huge and the grounds are very well kept and maintained. The staff there was really nice and greeted us with warm smiles. I had a concierge named Carlos buayone and he was awesome; he made sure our stay was comfortable and anything we needed he made sure that it got done. For example, booking the reservations for the speciality restaurants and making sure we had a trolley to take us to and from the restaurants. If it wasn’t for the few hiccups this resort would’ve been 5 stars. The food and drinks are good and there’s plenty of options for everyone.
8
Mark Anthony
6 oct 2025
·
Se alojó 7 noches
Our second room we received after complaining about our first was wonderful. Beautiful views and very clean room. The service was wonderful and the amenities were great
Our second room we received after complaining about our first was wonderful. Beautiful views and very clean room. The service was wonderful and the amenities were great
10
J
8 sept 2025
·
Se alojó 5 noches
The room was clean, spacious, and well-maintained. I especially appreciated the comfortable bed and modern amenities like free Wi-Fi. The housekeeping staff did a great job each day. What really stood out to me was the service. The front desk staff were friendly, professional, and always willing to help. The breakfast buffet had a good variety, including both local and international options. I stood in El Beso and had a very relaxing vacation. Ocean view was amazing
The room was clean, spacious, and well-maintained. I especially appreciated the comfortable bed and modern amenities like free Wi-Fi. The housekeeping staff did a great job each day. What really stood out to me was the service. The front desk staff were friendly, professional, and always willing to help. The breakfast buffet had a good variety, including both local and international options. I stood in El Beso and had a very relaxing vacation. Ocean view was amazing
10
Jennifer
16 nov 2025
·
Se alojó 6 noches
Spacious and clean room, beautiful grounds, amazing food at the restaurants - the French was actually my favorite ! Jose, our private butler was great! The pools, lazy river and swim up bars were perfect!
Spacious and clean room, beautiful grounds, amazing food at the restaurants - the French was actually my favorite ! Jose, our private butler was great! The pools, lazy river and swim up bars were perfect!
10
Gisela
16 nov 2025
·
Se alojó 3 noches
La habitación olia a humedad, de todo lo demas excelente
La habitación olia a humedad, de todo lo demas excelente
10
Emma
10 nov 2025
·
Se alojó 4 noches
The loft room and rooftop was very nice! Carlos.B- our online concierge was very nice, quick with replies and very knowledgeable! He made the experience seamless! The beach was beautiful and the water was so clean! Overall, great time at ocean el faro!
The loft room and rooftop was very nice! Carlos.B- our online concierge was very nice, quick with replies and very knowledgeable! He made the experience seamless! The beach was beautiful and the water was so clean! Overall, great time at ocean el faro!
10
ALICIA
10 nov 2025
·
Se alojó 3 noches
The BEST FOOD IN THE DR.!!!! I'm coming back for that alone. Some areas of the beach are unsightly, guess they're working on something unknown to guests. My rooftop suite had everything I needed and more room than expected.
The BEST FOOD IN THE DR.!!!! I'm coming back for that alone. Some areas of the beach are unsightly, guess they're working on something unknown to guests. My rooftop suite had everything I needed and more room than expected.
10
Rodrigo
19 oct 2025
·
Se alojó 6 noches
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
8
Paul
18 oct 2025
·
Se alojó 4 noches
Spent 4 nights here and it was a very relaxing vacay. Started out questionable when our El Beso rooftop suite had an AC leak. Our Expedia Concierge/Butler José came and immediately upgraded us to a beautiful ocean front room 14105. The bed/pillows gave us the best rest we've ever had. Good- The food was really good here. José made our reservations each night. Mike's coffee shop is a must. Route 66 is open 11pm-6am for late night snacks. Drinks made with quality Barcelo rum for our favorite Caipirinha. Stohl vodka, Jose Cuervo were other brands included. We didn't feel the need to upgrade. Entertainment is standard.Nightly we hung out in the square until well after 11pm. The lazy river was the highlight of our trip. You'd think it's for kids, but it was mostly adults! They had a very large kids waterpark too. They provide free rides to World Mart for souvenirs and cigar shopping. Good prices. The Bad- no restaurant/bar schedule is dependable. You just had to go see what was open. They blame it on low season. Luckily José sent us daily info but what about people who didn't have butlers. Water in our shower was never hot. We didn't complain because we were happy about the upgrade. Room service is only free from lunch to 11pm. Never heard of breakfast being a fee at a resort. El Beso bar pool is murky and needs to be cleaned more often. The beach-since it's eroded, they don't maintain what little is left. No waiters, dirty cups/plates, trash. The staff makes this 4/5
Spent 4 nights here and it was a very relaxing vacay. Started out questionable when our El Beso rooftop suite had an AC leak. Our Expedia Concierge/Butler José came and immediately upgraded us to a beautiful ocean front room 14105. The bed/pillows gave us the best rest we've ever had. Good- The food was really good here. José made our reservations each night. Mike's coffee shop is a must. Route 66 is open 11pm-6am for late night snacks. Drinks made with quality Barcelo rum for our favorite Caipirinha. Stohl vodka, Jose Cuervo were other brands included. We didn't feel the need to upgrade. Entertainment is standard.Nightly we hung out in the square until well after 11pm. The lazy river was the highlight of our trip. You'd think it's for kids, but it was mostly adults! They had a very large kids waterpark too. They provide free rides to World Mart for souvenirs and cigar shopping. Good prices. The Bad- no restaurant/bar schedule is dependable. You just had to go see what was open. They blame it on low season. Luckily José sent us daily info but what about people who didn't have butlers. Water in our shower was never hot. We didn't complain because we were happy about the upgrade. Room service is only free from lunch to 11pm. Never heard of breakfast being a fee at a resort. El Beso bar pool is murky and needs to be cleaned more often. The beach-since it's eroded, they don't maintain what little is left. No waiters, dirty cups/plates, trash. The staff makes this 4/5
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es elogiado con frecuencia, especialmente el de los conserjes/mayordomos dedicados que se encargan de las reservas y las solicitudes, pero varias reseñas citan un registro de entrada lento, un servicio de habitaciones tardío, un servicio de restaurante irregular y una presión persistente para participar en presentaciones de ventas de multipropiedad o mejoras de habitación.
Reseñas de huéspedes relacionadas
8
Carlos
14 sept 2025
·
Se alojó 7 noches
We stayed at Ocean El Faro from August 27th to September 3rd. Our check-in experience was very welcoming, and the staff treated us well upon arrival. We were told we would have an Expedia concierge, but it took about three days for him to finally connect with us. However, once we met our concierge, Kevin, he was a true blessing. He helped us with everything we needed and was fantastic at resolving any questions or issues we had. The first room we were assigned had a very strong, unpleasant smell of humidity. We had to request a room change, and thankfully, they moved us. The new room came with a dehumidifier, which helped a lot with the odor. Aside from that, the rooms themselves feel a bit old and could use some maintenance or a renovation. That said, the resort grounds and amenities are excellent. There are numerous restaurants and cafes, plus a great ice cream parlor. The food quality in the restaurants was consistently very good, and the coffee shop was our favorite spot. A general observation, however, was that the staff didn't seem very friendly. They rarely smiled and seemed tired from the large number of guests. One of the biggest negatives for us was the constant pressure from the timeshare sales team. They were very insistent, to the point where they would try to make you feel like a victim to get you to listen to their pitch, which was uncomfortable. In conclusion, the quality of the food and the excellent amenities make it a great value for the price.
We stayed at Ocean El Faro from August 27th to September 3rd. Our check-in experience was very welcoming, and the staff treated us well upon arrival. We were told we would have an Expedia concierge, but it took about three days for him to finally connect with us. However, once we met our concierge, Kevin, he was a true blessing. He helped us with everything we needed and was fantastic at resolving any questions or issues we had. The first room we were assigned had a very strong, unpleasant smell of humidity. We had to request a room change, and thankfully, they moved us. The new room came with a dehumidifier, which helped a lot with the odor. Aside from that, the rooms themselves feel a bit old and could use some maintenance or a renovation. That said, the resort grounds and amenities are excellent. There are numerous restaurants and cafes, plus a great ice cream parlor. The food quality in the restaurants was consistently very good, and the coffee shop was our favorite spot. A general observation, however, was that the staff didn't seem very friendly. They rarely smiled and seemed tired from the large number of guests. One of the biggest negatives for us was the constant pressure from the timeshare sales team. They were very insistent, to the point where they would try to make you feel like a victim to get you to listen to their pitch, which was uncomfortable. In conclusion, the quality of the food and the excellent amenities make it a great value for the price.
8
Maliha
12 nov 2025
·
Se alojó 6 noches
We had a great stay at Ocean el Faro el Beso. Miguel our concierge from expedia was extremely helpful and followed up with hotel right away about any requests we had (housekeeping, decorating the room for my husband's birthday) On our last day Miguel had one of the restaurants surprise us with a birthday cake it was a really sweet gesture. The resort is beautiful and we liked the walk from our room to the amenities. Somethings that need to change is resort staff trying to be your concierge just to send the guest to a presentation for "membership" in exchange of a free gift. It was so annoying and the agents got upset when we declined to make any purchases. It took half of our day from vacation. They were disappointed as if we set this meeting with them and then declined to continue. Dont put off your guests like that. No one is coming on a vacation to spend more money on a membership. The 2nd thing i would suggest is to have housekeeping clean the rooms properly. Everything was cleaned on the surface but not deep cleaned. We dont eat meat traveling but there were enough option at the buffet for vegetarians. The lunch buffet has the most options. The restaurants were not bad, we enjoyed sakura and margareita. The italian place was horrible except the dessert was good. Thanks again Miguel for everything :)
We had a great stay at Ocean el Faro el Beso. Miguel our concierge from expedia was extremely helpful and followed up with hotel right away about any requests we had (housekeeping, decorating the room for my husband's birthday) On our last day Miguel had one of the restaurants surprise us with a birthday cake it was a really sweet gesture. The resort is beautiful and we liked the walk from our room to the amenities. Somethings that need to change is resort staff trying to be your concierge just to send the guest to a presentation for "membership" in exchange of a free gift. It was so annoying and the agents got upset when we declined to make any purchases. It took half of our day from vacation. They were disappointed as if we set this meeting with them and then declined to continue. Dont put off your guests like that. No one is coming on a vacation to spend more money on a membership. The 2nd thing i would suggest is to have housekeeping clean the rooms properly. Everything was cleaned on the surface but not deep cleaned. We dont eat meat traveling but there were enough option at the buffet for vegetarians. The lunch buffet has the most options. The restaurants were not bad, we enjoyed sakura and margareita. The italian place was horrible except the dessert was good. Thanks again Miguel for everything :)
10
Kelly
29 nov 2025
·
Se alojó 7 noches
Our stay at Ocean El Faro was truly unforgettable, and a big part of that was thanks to Kevin Paulino, our Guest Service Specialist. From the moment we arrived, Kevin went above and beyond for us. He arranged all of our restaurant reservations seamlessly, making every night stress-free and perfectly planned. What really stood out was how genuinely caring and attentive he was—he even invited us to a beautiful dinner with a beach after-party, which became one of the highlights of our trip. His warmth, professionalism, and dedication made us feel truly taken care of throughout our entire stay. Kevin made our experience at Ocean El Faro even better, and we are so grateful for him. If you’re visiting, you’ll be lucky to have Kevin looking after you. Highly recommend!
Our stay at Ocean El Faro was truly unforgettable, and a big part of that was thanks to Kevin Paulino, our Guest Service Specialist. From the moment we arrived, Kevin went above and beyond for us. He arranged all of our restaurant reservations seamlessly, making every night stress-free and perfectly planned. What really stood out was how genuinely caring and attentive he was—he even invited us to a beautiful dinner with a beach after-party, which became one of the highlights of our trip. His warmth, professionalism, and dedication made us feel truly taken care of throughout our entire stay. Kevin made our experience at Ocean El Faro even better, and we are so grateful for him. If you’re visiting, you’ll be lucky to have Kevin looking after you. Highly recommend!
10
Linda
18 nov 2025
·
Se alojó 14 noches
This was our 11th visit to Ocean El Faro-El Beso. We were always greeted with friendly smiles and happy staff who work very hard day in and day out. Our butler Jose Miguel Jiminez was exceptional, attentive and checked in with us daily throughout our two week stay, even on his days off. A vacation is what you make of it- there was always plenty of good food to eat, our rooms were clean, the lagoon was beautiful and the weather was perfect! Looking forward to coming back again in a few months.
This was our 11th visit to Ocean El Faro-El Beso. We were always greeted with friendly smiles and happy staff who work very hard day in and day out. Our butler Jose Miguel Jiminez was exceptional, attentive and checked in with us daily throughout our two week stay, even on his days off. A vacation is what you make of it- there was always plenty of good food to eat, our rooms were clean, the lagoon was beautiful and the weather was perfect! Looking forward to coming back again in a few months.
8
Francois
4 nov 2025
·
Se alojó 5 noches
We arrived as a group of 50 and Kevin, our butler was fantastic! He was available day and night for us, whatever any of us needed he was on top of it. Even on his day off he was sure to get things done for us. Before arrival we were assuming we wouldn’t be able to have any dinners together seeing as how we were such a large group, but Kevin made it happen on 2 occasions for us and the other nights we were separated in 2 smaller groups. It was amazing! Kevin went out of his way to make sure we had 2 beautiful birthday celebrations with delicious cakes and the waiters made it so special by singing together. Thank you again Kevin, you made our big family vacation extra special 🙏
We arrived as a group of 50 and Kevin, our butler was fantastic! He was available day and night for us, whatever any of us needed he was on top of it. Even on his day off he was sure to get things done for us. Before arrival we were assuming we wouldn’t be able to have any dinners together seeing as how we were such a large group, but Kevin made it happen on 2 occasions for us and the other nights we were separated in 2 smaller groups. It was amazing! Kevin went out of his way to make sure we had 2 beautiful birthday celebrations with delicious cakes and the waiters made it so special by singing together. Thank you again Kevin, you made our big family vacation extra special 🙏
10
Luz Yanira Ballester
10 nov 2025
·
Se alojó 3 noches
Excelente servicio satisfecha y será recomendado para mi familia y amistades. Vuelvo otra vez
Excelente servicio satisfecha y será recomendado para mi familia y amistades. Vuelvo otra vez
10
Orlando
18 nov 2025
·
Se alojó 3 noches
Our stay was wonderful. All the staff were incredibly friendly and professional. A special mention goes to our concierge, Jose Miguel Jimenez, for his attentiveness to our group, always communicating with us and responding to each of our requests. All the hotel facilities are clean and well-maintained, the food is delicious, but the best thing about the hotel is the people who work there
Our stay was wonderful. All the staff were incredibly friendly and professional. A special mention goes to our concierge, Jose Miguel Jimenez, for his attentiveness to our group, always communicating with us and responding to each of our requests. All the hotel facilities are clean and well-maintained, the food is delicious, but the best thing about the hotel is the people who work there
4
Jael
25 oct 2025
·
Se alojó 5 noches
So let's see...started at check-in where we were given misleading info (were told we would get '$200 credit' to use) - luckily we never 'cashed' it cause we would have been charged. Once in the room, we were unable to close the door without slamming it; not truly fixed until day 4 of 6, and it still didn't properly close without force. A/C would not turn off or up - they never came to fix it, no matter how many times we called (began asking on day 2 all the way to day 5). Humidifier, same thing. Stopped working... *crickets*. All we got was the script that they were going to escalate the request...blah blah blah. Had to shower against one corner so the water wouldn't leak onto the bathroom floor. One of the sinks was always clogged. Also, I believe the hubby got sick (mold). Food was not the best (Sakura eh and only Blue Moon saved the night). There were some staff that made it bearable but for the most part it was about upselling us. We were promised a bottle gift for our 2-hour sacrifice for the membership sermon and never got it. Of course, they probably didn't like it when we said no thanks. Drinks, good depending on bartender. Thank goodness we saw no roaches and the room was clean enough. Bathroom garbage can had seen better days and was basically indicative horror to come. Ocean Burger is horribly run (when we got there I wanted a quick bite, was there for over 30 mins and never saw a morsel of food). They basically don't give a FK. Ocean, spare me the ChatGPT comment.
So let's see...started at check-in where we were given misleading info (were told we would get '$200 credit' to use) - luckily we never 'cashed' it cause we would have been charged. Once in the room, we were unable to close the door without slamming it; not truly fixed until day 4 of 6, and it still didn't properly close without force. A/C would not turn off or up - they never came to fix it, no matter how many times we called (began asking on day 2 all the way to day 5). Humidifier, same thing. Stopped working... *crickets*. All we got was the script that they were going to escalate the request...blah blah blah. Had to shower against one corner so the water wouldn't leak onto the bathroom floor. One of the sinks was always clogged. Also, I believe the hubby got sick (mold). Food was not the best (Sakura eh and only Blue Moon saved the night). There were some staff that made it bearable but for the most part it was about upselling us. We were promised a bottle gift for our 2-hour sacrifice for the membership sermon and never got it. Of course, they probably didn't like it when we said no thanks. Drinks, good depending on bartender. Thank goodness we saw no roaches and the room was clean enough. Bathroom garbage can had seen better days and was basically indicative horror to come. Ocean Burger is horribly run (when we got there I wanted a quick bite, was there for over 30 mins and never saw a morsel of food). They basically don't give a FK. Ocean, spare me the ChatGPT comment.
6
Alex j
18 oct 2025
·
Se alojó 4 noches
The check-in process was extremely slow and drawn out. Although multiple representatives were available at the time, there was very little urgency in getting guests checked in and on their way. Room service was also disappointing. it often took up to two hours for orders to arrive, and I noticed on several occasions that items were marked as “delivered” nearly an hour before actually being received. The food quality overall was decent but not great. I had a bad experience at the Villa Marina restaurant. After eating there, I became sick later that night. However, the other restaurants offered decent food that I was able to enjoy without issue. The drinks and cocktails were okay, though it definitely took several to feel any effect. My room itself was comfortable, the bed was very nice, and the bathroom was average. However, the toilet seat was loose and not properly secured, and the floorboards along the bathroom walls looked dirty and were deteriorating. My room also did not have a microwave, which was inconvenient since I couldn’t warm up any food or leftovers. On a positive note, the staff were friendly and helpful throughout my stay. They always had answers to my questions and were pleasant to interact with. One thing I did found frustrating was the number of people constantly trying to sell items such as jewelry and accessories right in the walkways and on the beach. They often stop guest as they pass by and try to make sales throughout the day, which became bothersome.
The check-in process was extremely slow and drawn out. Although multiple representatives were available at the time, there was very little urgency in getting guests checked in and on their way. Room service was also disappointing. it often took up to two hours for orders to arrive, and I noticed on several occasions that items were marked as “delivered” nearly an hour before actually being received. The food quality overall was decent but not great. I had a bad experience at the Villa Marina restaurant. After eating there, I became sick later that night. However, the other restaurants offered decent food that I was able to enjoy without issue. The drinks and cocktails were okay, though it definitely took several to feel any effect. My room itself was comfortable, the bed was very nice, and the bathroom was average. However, the toilet seat was loose and not properly secured, and the floorboards along the bathroom walls looked dirty and were deteriorating. My room also did not have a microwave, which was inconvenient since I couldn’t warm up any food or leftovers. On a positive note, the staff were friendly and helpful throughout my stay. They always had answers to my questions and were pleasant to interact with. One thing I did found frustrating was the number of people constantly trying to sell items such as jewelry and accessories right in the walkways and on the beach. They often stop guest as they pass by and try to make sales throughout the day, which became bothersome.
8
Makelly De Souza
12 nov 2025
·
Se alojó 4 noches
Overall, I had a pleasant stay. The service and location were great, but there was a musty odor in the room that was also noticeable on the bed linens. I hope this issue can be resolved for future guests.
Overall, I had a pleasant stay. The service and location were great, but there was a musty odor in the room that was also noticeable on the bed linens. I hope this issue can be resolved for future guests.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Situado frente a la playa, dentro de un complejo muy grande y extenso; muchos lo encuentran accesible a pie con traslados internos, pero las distancias entre las áreas pueden ser largas. La playa en sí puede ser menos atractiva en ocasiones debido a las algas.
Reseñas de huéspedes relacionadas
10
Christopher
15 oct 2025
·
Se alojó 5 noches
By far this is a top 5 location that I will be coming back to. Highlights - Clean location, clean beach, free of sea weed. Plenty of seating with shade and to tan, restruants were good food I would rate it a 6 out of 10. Our anniversary dinner on the beach at sunset was just amazing, the service and food on this resort for us hasn't been seen in a all time. The level of service was unmacthed even in the states. Our concierge, Jose Miguel Jimenez, WAS SUPER AMAZING!!!! This guy was there every step of the way to help schedule dinners, room service, questions, rides, just any and everything Jose helped us get or got for us. Truly he went ABOVE and BEYOND HIS CALL OF SERVICE FOR US!! Cons were not many. House keeping missed us a couple of days and Jose helped get it for us. The amount of cats freely roaming the grounds and begging for food was a little bit of an issue. I don't let my dogs at home sit in front of me an beg for food, so I don't want that on vacation or when I'm having a romantic anniversary dinner on the beach at sunset. Other then that we had an amazing time and again we will be coming back to this resort in the future.
By far this is a top 5 location that I will be coming back to. Highlights - Clean location, clean beach, free of sea weed. Plenty of seating with shade and to tan, restruants were good food I would rate it a 6 out of 10. Our anniversary dinner on the beach at sunset was just amazing, the service and food on this resort for us hasn't been seen in a all time. The level of service was unmacthed even in the states. Our concierge, Jose Miguel Jimenez, WAS SUPER AMAZING!!!! This guy was there every step of the way to help schedule dinners, room service, questions, rides, just any and everything Jose helped us get or got for us. Truly he went ABOVE and BEYOND HIS CALL OF SERVICE FOR US!! Cons were not many. House keeping missed us a couple of days and Jose helped get it for us. The amount of cats freely roaming the grounds and begging for food was a little bit of an issue. I don't let my dogs at home sit in front of me an beg for food, so I don't want that on vacation or when I'm having a romantic anniversary dinner on the beach at sunset. Other then that we had an amazing time and again we will be coming back to this resort in the future.
10
karl
6 sept 2025
·
Se alojó 3 noches
Beautiful property, do not leave for activities late, you will have to walk far or ask for movement by shuttle
Beautiful property, do not leave for activities late, you will have to walk far or ask for movement by shuttle
8
Brianna
21 nov 2025
·
Se alojó 5 noches
This was a beautiful property but is still going through construction. I loved that we were upgraded to a nicer suite and the room was very spacious. We did want the jacuzzi that was on the roof top cleaned and asked if it could be but it seemed like they forgot. This wasn’t a big deal but something to note. I also liked that the property was very walkable and right on the beach. The only reason I have this place four stars was because we were pressured into listening to things for timeshare stuff and blah blah and it just felt like for the first time traveling to another country my husband and I had a hard time getting no across to the staff. Other than that the property was beautiful.
This was a beautiful property but is still going through construction. I loved that we were upgraded to a nicer suite and the room was very spacious. We did want the jacuzzi that was on the roof top cleaned and asked if it could be but it seemed like they forgot. This wasn’t a big deal but something to note. I also liked that the property was very walkable and right on the beach. The only reason I have this place four stars was because we were pressured into listening to things for timeshare stuff and blah blah and it just felt like for the first time traveling to another country my husband and I had a hard time getting no across to the staff. Other than that the property was beautiful.
10
Julian Bernard
22 ago 2025
·
Se alojó 5 noches
As per the resort very clean, family friendly resort. Staff were nice, helpful. Rooms very spacious, clean, bathrooms very spacious as well. Very easy to get around and all of the restaurants and necessities were easy to get to. If you like a relax family friendly resort then would highly recommend. Only issue was the beach due to seaweed season but other than that our stay here was great.
As per the resort very clean, family friendly resort. Staff were nice, helpful. Rooms very spacious, clean, bathrooms very spacious as well. Very easy to get around and all of the restaurants and necessities were easy to get to. If you like a relax family friendly resort then would highly recommend. Only issue was the beach due to seaweed season but other than that our stay here was great.
10
Emma
10 nov 2025
·
Se alojó 4 noches
The loft room and rooftop was very nice! Carlos.B- our online concierge was very nice, quick with replies and very knowledgeable! He made the experience seamless! The beach was beautiful and the water was so clean! Overall, great time at ocean el faro!
The loft room and rooftop was very nice! Carlos.B- our online concierge was very nice, quick with replies and very knowledgeable! He made the experience seamless! The beach was beautiful and the water was so clean! Overall, great time at ocean el faro!
8
Mariano Angel GENDRA
16 oct 2025
·
Se alojó 13 noches
Excelente resort all inclusive de 5*. No son muy buenos los shows nocturnos ni las actividades; pero el lugar, las habitaciones y la playa son muy buenas. No ir entre junio y octubre, hay mucho zargazo... Ojo, que cuando llegás te quieren vender un plan de membresía.
Excelente resort all inclusive de 5*. No son muy buenos los shows nocturnos ni las actividades; pero el lugar, las habitaciones y la playa son muy buenas. No ir entre junio y octubre, hay mucho zargazo... Ojo, que cuando llegás te quieren vender un plan de membresía.
8
Tabia Tabassum
25 ago 2025
·
Se alojó 6 noches
We had a very pleasant stay at the property ! Our room was very nice and clean with a great view ! All the facilities like the restaurant and the pool were at a walkable distance which was great ! Our concierge Carlos Enrrique was also very helpful and assisted us very quickly with all our requests and reservations ! Would definitely recommend the resort and him to others !
We had a very pleasant stay at the property ! Our room was very nice and clean with a great view ! All the facilities like the restaurant and the pool were at a walkable distance which was great ! Our concierge Carlos Enrrique was also very helpful and assisted us very quickly with all our requests and reservations ! Would definitely recommend the resort and him to others !
8
Jesus David Casiano
31 oct 2025
·
Se alojó 4 noches
Good place but beach not so good ?
Good place but beach not so good ?
10
Rodrigo
19 oct 2025
·
Se alojó 6 noches
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
8
Paul
18 oct 2025
·
Se alojó 4 noches
Spent 4 nights here and it was a very relaxing vacay. Started out questionable when our El Beso rooftop suite had an AC leak. Our Expedia Concierge/Butler José came and immediately upgraded us to a beautiful ocean front room 14105. The bed/pillows gave us the best rest we've ever had. Good- The food was really good here. José made our reservations each night. Mike's coffee shop is a must. Route 66 is open 11pm-6am for late night snacks. Drinks made with quality Barcelo rum for our favorite Caipirinha. Stohl vodka, Jose Cuervo were other brands included. We didn't feel the need to upgrade. Entertainment is standard.Nightly we hung out in the square until well after 11pm. The lazy river was the highlight of our trip. You'd think it's for kids, but it was mostly adults! They had a very large kids waterpark too. They provide free rides to World Mart for souvenirs and cigar shopping. Good prices. The Bad- no restaurant/bar schedule is dependable. You just had to go see what was open. They blame it on low season. Luckily José sent us daily info but what about people who didn't have butlers. Water in our shower was never hot. We didn't complain because we were happy about the upgrade. Room service is only free from lunch to 11pm. Never heard of breakfast being a fee at a resort. El Beso bar pool is murky and needs to be cleaned more often. The beach-since it's eroded, they don't maintain what little is left. No waiters, dirty cups/plates, trash. The staff makes this 4/5
Spent 4 nights here and it was a very relaxing vacay. Started out questionable when our El Beso rooftop suite had an AC leak. Our Expedia Concierge/Butler José came and immediately upgraded us to a beautiful ocean front room 14105. The bed/pillows gave us the best rest we've ever had. Good- The food was really good here. José made our reservations each night. Mike's coffee shop is a must. Route 66 is open 11pm-6am for late night snacks. Drinks made with quality Barcelo rum for our favorite Caipirinha. Stohl vodka, Jose Cuervo were other brands included. We didn't feel the need to upgrade. Entertainment is standard.Nightly we hung out in the square until well after 11pm. The lazy river was the highlight of our trip. You'd think it's for kids, but it was mostly adults! They had a very large kids waterpark too. They provide free rides to World Mart for souvenirs and cigar shopping. Good prices. The Bad- no restaurant/bar schedule is dependable. You just had to go see what was open. They blame it on low season. Luckily José sent us daily info but what about people who didn't have butlers. Water in our shower was never hot. We didn't complain because we were happy about the upgrade. Room service is only free from lunch to 11pm. Never heard of breakfast being a fee at a resort. El Beso bar pool is murky and needs to be cleaned more often. The beach-since it's eroded, they don't maintain what little is left. No waiters, dirty cups/plates, trash. The staff makes this 4/5
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
La calidad de la comida es irregular: algunos restaurantes (por ejemplo, la churrasquería, el hibachi) reciben elogios, mientras que los buffets y ciertos lugares se describen como inconsistentes, insípidos o fríos. Las reservas y los horarios limitados son comunes, las opciones de aperitivos y el servicio de habitaciones son limitados o tienen costos adicionales, y las marcas de bebidas pueden estar restringidas sin mejoras.
Reseñas de huéspedes relacionadas
8
Carlos
14 sept 2025
·
Se alojó 7 noches
We stayed at Ocean El Faro from August 27th to September 3rd. Our check-in experience was very welcoming, and the staff treated us well upon arrival. We were told we would have an Expedia concierge, but it took about three days for him to finally connect with us. However, once we met our concierge, Kevin, he was a true blessing. He helped us with everything we needed and was fantastic at resolving any questions or issues we had. The first room we were assigned had a very strong, unpleasant smell of humidity. We had to request a room change, and thankfully, they moved us. The new room came with a dehumidifier, which helped a lot with the odor. Aside from that, the rooms themselves feel a bit old and could use some maintenance or a renovation. That said, the resort grounds and amenities are excellent. There are numerous restaurants and cafes, plus a great ice cream parlor. The food quality in the restaurants was consistently very good, and the coffee shop was our favorite spot. A general observation, however, was that the staff didn't seem very friendly. They rarely smiled and seemed tired from the large number of guests. One of the biggest negatives for us was the constant pressure from the timeshare sales team. They were very insistent, to the point where they would try to make you feel like a victim to get you to listen to their pitch, which was uncomfortable. In conclusion, the quality of the food and the excellent amenities make it a great value for the price.
We stayed at Ocean El Faro from August 27th to September 3rd. Our check-in experience was very welcoming, and the staff treated us well upon arrival. We were told we would have an Expedia concierge, but it took about three days for him to finally connect with us. However, once we met our concierge, Kevin, he was a true blessing. He helped us with everything we needed and was fantastic at resolving any questions or issues we had. The first room we were assigned had a very strong, unpleasant smell of humidity. We had to request a room change, and thankfully, they moved us. The new room came with a dehumidifier, which helped a lot with the odor. Aside from that, the rooms themselves feel a bit old and could use some maintenance or a renovation. That said, the resort grounds and amenities are excellent. There are numerous restaurants and cafes, plus a great ice cream parlor. The food quality in the restaurants was consistently very good, and the coffee shop was our favorite spot. A general observation, however, was that the staff didn't seem very friendly. They rarely smiled and seemed tired from the large number of guests. One of the biggest negatives for us was the constant pressure from the timeshare sales team. They were very insistent, to the point where they would try to make you feel like a victim to get you to listen to their pitch, which was uncomfortable. In conclusion, the quality of the food and the excellent amenities make it a great value for the price.
10
Justin
25 nov 2025
·
Se alojó 7 noches
Had a great stay. It'd be nice if there were 1-2 more workers in the coffee shop as the line was long. The steakhouse was delicious. The italian one took forever for service. Juana at the lobby bar was amazing!
Had a great stay. It'd be nice if there were 1-2 more workers in the coffee shop as the line was long. The steakhouse was delicious. The italian one took forever for service. Juana at the lobby bar was amazing!
6
Lillian
3 nov 2025
·
Se alojó 4 noches
No room service, coffee never replaced. Food was just okay.
No room service, coffee never replaced. Food was just okay.
6
davd fraser
23 oct 2025
·
Se alojó 14 noches
Overall great value No hot water most nights Buffet amazing Al le carte food poor Buffet better
Overall great value No hot water most nights Buffet amazing Al le carte food poor Buffet better
6
Tye Dawson
19 nov 2025
·
Se alojó 7 noches
The room was beautiful and the cleaning service was consistent. The resort is beautiful and the lobby drinks were really good. The food was not that great it was edible but not the best. At Ocean burger I had a cold hot dog and there was a dead fly in my fries. The staff is not as interactive as other resorts I’ve been too but they are still very nice!
The room was beautiful and the cleaning service was consistent. The resort is beautiful and the lobby drinks were really good. The food was not that great it was edible but not the best. At Ocean burger I had a cold hot dog and there was a dead fly in my fries. The staff is not as interactive as other resorts I’ve been too but they are still very nice!
10
John J
15 nov 2025
·
Se alojó 5 noches
Positives: -Staff was very friendly and always willing to help. -Pools and common areas were all very clean. -Most of the food was very good which is a great complement as Im picky with food coming from New York City area. -Atmosphere is very upscale -A lot of choices for things to do and restaurants to go too. Negatives that I personally found: -My main negative is how many people tried to sell us stuff!! Every day multiple times a day I had people asking if I want to do paid activities, paying for photos taken of us, people on the beach selling stuff, tables set up in the lobby area to buy stuff, and even wanting us to go to listen to a presentation for a free massage. This lowered my experience here a little bit. -Need more towels in pool areas. Found myself hunting down towels a lot -my room had 3 lights out in the room Overall I would recommend coming here as I went to the Hard Rock in Punta Cana which was more expensive and had just as great of an experience as there especially for a couple or an adult. The separate El Beso areas were great!
Positives: -Staff was very friendly and always willing to help. -Pools and common areas were all very clean. -Most of the food was very good which is a great complement as Im picky with food coming from New York City area. -Atmosphere is very upscale -A lot of choices for things to do and restaurants to go too. Negatives that I personally found: -My main negative is how many people tried to sell us stuff!! Every day multiple times a day I had people asking if I want to do paid activities, paying for photos taken of us, people on the beach selling stuff, tables set up in the lobby area to buy stuff, and even wanting us to go to listen to a presentation for a free massage. This lowered my experience here a little bit. -Need more towels in pool areas. Found myself hunting down towels a lot -my room had 3 lights out in the room Overall I would recommend coming here as I went to the Hard Rock in Punta Cana which was more expensive and had just as great of an experience as there especially for a couple or an adult. The separate El Beso areas were great!
6
Alex j
18 oct 2025
·
Se alojó 4 noches
The check-in process was extremely slow and drawn out. Although multiple representatives were available at the time, there was very little urgency in getting guests checked in and on their way. Room service was also disappointing. it often took up to two hours for orders to arrive, and I noticed on several occasions that items were marked as “delivered” nearly an hour before actually being received. The food quality overall was decent but not great. I had a bad experience at the Villa Marina restaurant. After eating there, I became sick later that night. However, the other restaurants offered decent food that I was able to enjoy without issue. The drinks and cocktails were okay, though it definitely took several to feel any effect. My room itself was comfortable, the bed was very nice, and the bathroom was average. However, the toilet seat was loose and not properly secured, and the floorboards along the bathroom walls looked dirty and were deteriorating. My room also did not have a microwave, which was inconvenient since I couldn’t warm up any food or leftovers. On a positive note, the staff were friendly and helpful throughout my stay. They always had answers to my questions and were pleasant to interact with. One thing I did found frustrating was the number of people constantly trying to sell items such as jewelry and accessories right in the walkways and on the beach. They often stop guest as they pass by and try to make sales throughout the day, which became bothersome.
The check-in process was extremely slow and drawn out. Although multiple representatives were available at the time, there was very little urgency in getting guests checked in and on their way. Room service was also disappointing. it often took up to two hours for orders to arrive, and I noticed on several occasions that items were marked as “delivered” nearly an hour before actually being received. The food quality overall was decent but not great. I had a bad experience at the Villa Marina restaurant. After eating there, I became sick later that night. However, the other restaurants offered decent food that I was able to enjoy without issue. The drinks and cocktails were okay, though it definitely took several to feel any effect. My room itself was comfortable, the bed was very nice, and the bathroom was average. However, the toilet seat was loose and not properly secured, and the floorboards along the bathroom walls looked dirty and were deteriorating. My room also did not have a microwave, which was inconvenient since I couldn’t warm up any food or leftovers. On a positive note, the staff were friendly and helpful throughout my stay. They always had answers to my questions and were pleasant to interact with. One thing I did found frustrating was the number of people constantly trying to sell items such as jewelry and accessories right in the walkways and on the beach. They often stop guest as they pass by and try to make sales throughout the day, which became bothersome.
10
Rodrigo
19 oct 2025
·
Se alojó 6 noches
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
8
Kandace
22 ago 2025
·
Se alojó 4 noches
I loved the grounds, very clean and pretty. I did not care for the food too much. Besides El Mercados, there wasnt many options for breakfast and lunch. We ate at El Mercados for dinner the first night that we stayed and it was horrible. There should be more restaurants available for breakfast and lunch. The dinner options were fine. We ate at Sakura the 2nd night and it was just ok. The rice was crunchy ans our food was cold. The Italian restaurant was ok. My salmon was good. The Steakhouse was thw best 10 out of 10. The steaks were delicious. The ceasar salad was delicious. The carrot cake was delicious. Not a lot of activites though. But overall, I would give the resort 8/10.
I loved the grounds, very clean and pretty. I did not care for the food too much. Besides El Mercados, there wasnt many options for breakfast and lunch. We ate at El Mercados for dinner the first night that we stayed and it was horrible. There should be more restaurants available for breakfast and lunch. The dinner options were fine. We ate at Sakura the 2nd night and it was just ok. The rice was crunchy ans our food was cold. The Italian restaurant was ok. My salmon was good. The Steakhouse was thw best 10 out of 10. The steaks were delicious. The ceasar salad was delicious. The carrot cake was delicious. Not a lot of activites though. But overall, I would give the resort 8/10.
4
Victor manuel rosales
25 oct 2025
·
Se alojó 5 noches
The poolside restaurants only offer drinks. This isn't good. They need to have snacks around the pool. Unfriendly staff, very little information, and very poor shuttle service within the hotel. All the meat I tried in the restaurants, except for the Japanese restaurant and the Princess restaurant (both of which were very good), was very tough.
The poolside restaurants only offer drinks. This isn't good. They need to have snacks around the pool. Unfriendly staff, very little information, and very poor shuttle service within the hotel. All the meat I tried in the restaurants, except for the Japanese restaurant and the Princess restaurant (both of which were very good), was very tough.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
MARYLIN
18 ago 2026
·
Se alojó 4 noches
Todo muy bien. El Concierge Miguel Garrido fue excelente le doy un 10/10
Todo muy bien. El Concierge Miguel Garrido fue excelente le doy un 10/10
10
Andres
5 ago 2026
·
Se alojó 5 noches
Excelente el dinero invertido, excelente hotel.
Excelente el dinero invertido, excelente hotel.
10
DIEGO ALEJANDRO
2 ago 2026
·
Se alojó 8 noches
Estuvimos 9 días y el hotel, ofrece muchos servicios para poder pasar todo el día dentro de este. La comida en los restaurantes fue maravillosa y hay muchas opciones. La época que vinimos había mucho sargazo y no pudimos disfrutar la playa, por mas que el hotel tenía maquinaria para limpiarlo, la cantidad era impresionante que tuvimos que ir a la playa ds macao para poder meternos en el mar. El servicio de algunos meseros es algo que puede mejorar, no son todos, pero hubo algunos que en amabilidad y trato no fue agradable. Tuvimos el servicio de concierge de expedia, la verdad super recomendado, José Miguel Jimenez, el concierge que nos asignaron, hizo que nuestro viaje fuera a otro nivel; un señor muy atento, dispuesto siempre a ayudarnos tanto en reservas como recomendaciones sobre tours o transporte
Estuvimos 9 días y el hotel, ofrece muchos servicios para poder pasar todo el día dentro de este. La comida en los restaurantes fue maravillosa y hay muchas opciones. La época que vinimos había mucho sargazo y no pudimos disfrutar la playa, por mas que el hotel tenía maquinaria para limpiarlo, la cantidad era impresionante que tuvimos que ir a la playa ds macao para poder meternos en el mar. El servicio de algunos meseros es algo que puede mejorar, no son todos, pero hubo algunos que en amabilidad y trato no fue agradable. Tuvimos el servicio de concierge de expedia, la verdad super recomendado, José Miguel Jimenez, el concierge que nos asignaron, hizo que nuestro viaje fuera a otro nivel; un señor muy atento, dispuesto siempre a ayudarnos tanto en reservas como recomendaciones sobre tours o transporte
10
Juan
27 jul 2026
·
Se alojó 7 noches
El hotel está muy bien. Entiendo necitas renovar su mobiliario y parte de su estructura.
El hotel está muy bien. Entiendo necitas renovar su mobiliario y parte de su estructura.
10
Frances
16 jul 2026
·
Se alojó 4 noches
Gracias a Héctor Matos por ayudarnos durante nuestra estadía. Nos reservó en todos los restaurantes y siempre estuvo atento a nuestras necesidades. Mil gracias Héctor ⭐️ Los empleados son muy amables y atentos. El servicio de los tours también fue muy bueno. Lo único que debería mejorar un poco es el área del buffet la comida no era lo mejor pero dentro de todo muy bueno.
Gracias a Héctor Matos por ayudarnos durante nuestra estadía. Nos reservó en todos los restaurantes y siempre estuvo atento a nuestras necesidades. Mil gracias Héctor ⭐️ Los empleados son muy amables y atentos. El servicio de los tours también fue muy bueno. Lo único que debería mejorar un poco es el área del buffet la comida no era lo mejor pero dentro de todo muy bueno.
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-30: 276.09207820739744USD
- 2026-10-31: 276.09207820739744USD
- 2026-11-01: 300.4848954437256USD
- 2026-11-02: 301.05659355316163USD
- 2026-11-03: 301.12723981323245USD
- 2026-11-04: 300.6876061203003USD
- 2026-11-05: 297.65159420166015USD
- 2026-11-06: 447.8521394973755USD
- 2026-11-07: 301.08188539276125USD
- 2026-11-08: 482.6655364303589USD
- 2026-11-09: NO DATA
- 2026-11-10: 301.08188539276125USD
- 2026-11-11: 301.08188539276125USD
- 2026-11-12: 301.0537567657471USD
- 2026-11-13: 301.08188539276125USD
- 2026-11-14: 1047.764902380371USD
- 2026-11-15: 301.08188539276125USD
- 2026-11-16: 1045.1759066375732USD
- 2026-11-17: 1045.1759066375732USD
- 2026-11-18: 370.70345USD
- 2026-11-19: 389.39921201019285USD
- 2026-11-20: NO DATA
- 2026-11-21: NO DATA
- 2026-11-22: 396.4244647750854USD
- 2026-11-23: 301.08188539276125USD
- 2026-11-24: NO DATA
- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: NO DATA
- 2026-11-28: 301.08188539276125USD
- 2026-11-29: NO DATA
- 2026-11-30: NO DATA
- 2026-12-01: 270.97367634658815USD
- 2026-12-02: NO DATA
- 2026-12-03: NO DATA
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: NO DATA
- 2026-12-07: NO DATA
- 2026-12-08: 270.97367634658815USD
- 2026-12-09: NO DATA
- 2026-12-10: 270.97367634658815USD
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: NO DATA
- 2026-12-14: NO DATA
- 2026-12-15: NO DATA
- 2026-12-16: NO DATA
- 2026-12-17: NO DATA
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: NO DATA
- 2026-12-21: NO DATA
- 2026-12-22: NO DATA
- 2026-12-23: NO DATA
- 2026-12-24: NO DATA
- 2026-12-25: 521.875236114502USD
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: 521.875236114502USD
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Pueden aplicarse políticas de cancelación especiales o cargos adicionales a las reservas en grupo (más de 8 habitaciones en el mismo alojamiento y para las mismas fechas).
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Parte del agua se reutiliza mediante un sistema de reciclaje de aguas grises
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de monóxido de carbono, extintor, detector de humo y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- El alojamiento afirma que sigue las medidas de limpieza y desinfección de Safety Program (H10 Hotels).
- Los huéspedes deben tener 18 años o más para acceder a la discoteca.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Este alojamiento no acepta mascotas ni perros guía.
- El registro de entrada temprana tiene un coste adicional (servicio sujeto a disponibilidad).
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Mostrador turístico
Servicios
Centro de negocios
Mostrador turístico
Servicio de limpieza
Salones para banquetes
Cajero automático
Consigna de equipajes
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Playa privada
Jardín
Playa (cercana)
Piscina al aire libre
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Tratamientos corporales
Tratamientos faciales
Bar en la piscina
Solo para adultos
Beach Sun Loungers
Snack Bar/Deli
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito