TUI MAGIC LIFE Redsina Sharm El Sheikh

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Hello, The hotel was decent, but definitely not a 9/10 as suggested by the recent Google and Hotels.com ratings. If you want to swim in the sea, it’s quite difficult. You can walk hundreds of meters without the water going above knee level, and then suddenly it becomes very deep with waves. On top of that, it was extremely windy—we couldn’t even sit on the balcony facing the beach, despite the amazing view, which was actually the best part of our holiday. The food quality and variety were around 6/10 or 7/10 at best. The salad greens were not cleaned properly and often had dust and dirt on them. The alcoholic drink selection was very poor, and they were serving drinks in old blue acrylic cups at the pool and beach bars, which didn’t feel hygienic. There was only one beer brand available (an Egyptian brand, which was actually a decent lager), and they didn’t seem to have bartenders, so the cocktail menu was very limited and the quality was poor. The cleanliness of the beach, room, pool, and common areas was fine. There were some shops and markets on the property, but the sellers felt dishonest and overpriced. The security staff at the main gate asked for room numbers every time we entered or left the hotel, whether by car or on foot. Supposedly this was for record-keeping, but it felt uncomfortable and insecure to have hotel staff know exactly when we were or weren’t in the room. That should remain private. Overall, I would rate the hotel around 6/10 or 7/10 at most.

The resort provides excellent services including f&b, entertainment, activities, tours, cleaning, and many others. A couple of items, however, I would like to mgmt attention. At two different occasions, I noticed the head chef speaking in an abusive and demeaning manners to the staff. One time he called them “are you stupid” where to my surprise the staff kept silent. This is indicative of poor leadership. At another occasion, the head chef was speaking loudly to the staff. Hope action is taken to mitigate this observation. One other thing I want to bring to the attention of mgmt was the dancer’s behavior on Sunday night, 26 April. The dancer was more interested in collecting tips than entertaining. She had a baby put his hand on her breast which I thought was repugnant and is not befitting of a family environment. I want to commend the waiters, life guards, housekeepers, dining facility service staff. I would recommend this facility to those who are seeking relaxing time and fun.

The resort was beautiful and well kept with lovely landscaping and modern buildings. The food was delicious in the main restaurant, so much do that we didn’t bother eating anywhere else. There was plenty of variety and they made it a point to change things up every night so it stayed interesting and appealing. The pools and amenities were wonderful and the start was excellent. We had a blast and would definitely stay here again!

Negative points: The room/bathroom should have more amenities. There's no bathrobe or slippers. The minibar SHOULD BE FREE, AFTER ALL IT'S AN ALL-INCLUSIVE HOTEL. The beach towels should be changed daily. to make more water available inside the room. The reception staff lack courtesy and a sense of hospitality. They are cold and impersonal. There should be someone on the beach to help with setting up the sunbed.