Is parking available at the property?

Free self-parking is available on-site, but it is limited.

Does the property allow pets?

Pets are allowed with a fee of CAD 20 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 16:00 to 22:30, and check-out is by 11:00. Early or late check-in/check-out may be available upon request.

What accessibility features does the property have?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

What is the location of the property in relation to key landmarks?

The hotel is located in Nanoose Bay, approximately 2 km from Wilde and Sparrow and within a 10-minute drive of Rathtrevor Beach Provincial Park.

Does the hotel have a swimming pool?

Yes, the hotel has an indoor pool, which is closed on Mondays, and an outdoor pool, which is closed on Thursdays.

Pacific Shores Resort & Spa in Nanoose Bay

Average nightly price at Pacific Shores Resort & Spa by month, last 12 months (USD)
Month	Average price
January	US$137
February	US$135
March	US$175
April	US$169
May	US$174
June	US$173
July	US$260
September	US$150
October	US$151
November	US$135
December	US$140

What guests think

At Pacific Shores Resort & Spa, travellers praise the oceanfront setting, landscaped grounds, and a wide range of amenities like indoor and outdoor pools, hot tubs, sauna, and free kayaks and paddleboards, creating a relaxing, family-friendly stay for many guests.

Many reviews note outdated rooms, uneven maintenance and supplies, thin walls, and the lack of air conditioning, which can make summer stays uncomfortable. Service is frequently described as friendly, but reports mention slow responses, limited housekeeping, and restaurant constraints such as no breakfast and occasional closures or slow service. Best for families and activity-focused travelers; those who need modern, quiet, air-conditioned rooms should assess fit.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Extensive amenities are a highlight, including indoor pool, outdoor hot tubs (and kids pool), sauna, gym, beach access, trails, and free kayaks and paddleboards. Access can be limited at times by lessons, late opening hours, tricky locks/codes, and occasional maintenance outages.

Related guest reviews

8

Peter

28 Feb 2025

·

Stayed 1 night

Not a bad resort in the Nanoose/Parksville area. I would say the only downside was the size of the unit, and the lack of functioning furniture. Would have been nice to have a desk or in the very least a coffee table. Plus side, the outdoor hot tub was a great addition to the nightly rental. There is also a gym and indoor pool as well.

6

Lisa

9 Jun 2025

·

Stayed 2 nights

Indoor pool and outdoor kids pool and hot tub were lovely. However, they have scheduled swimming lessons on Saturdays st the indoor pool which was a bit problematic for us and the swim instructors were unfortunately less than kind to my 4yo son. He really enjoyed the outdoor pool and hot tub. The door code on it doesn’t work and although we had gotten towels from the front desk (when staff were available there) they did not originally give us the code- but found it with a quick call to them… they then did tell us it is tricky to get it to work. It would be REALLY nice if it operated with the room key as everyone who went into this area seemed to have issues with the code at the door! I guess due to the season the paddle boards and ocean equipment are only available on Saturday and Sundays during high tide (which was 3-8pm) and the only time that would have worked for us was Friday from 3-8pm. So we didn’t get to take advantage of any of the outdoor equipment this trip. They were amazing about allowing us to check in early as we had a super early flight into Nanaimo. I’d called & confirmed a 1pm early check in but no one there at check in - when we did have issues and no one was at the front desk, we did get assistance when calling directly! No breakfast available on site & no coffee cream either. The rooms were fairly clean- drawers beside the bed had garbage, hair and a lot to dust in them, and the grout in the window tile of the shower was moldy. Otherwise clean.

10

Robert

27 Sept 2025

·

Stayed 2 nights

Clean modern rooms, Beautiful grounds! Well manicured, so many amenities! I enjoyed the swimming pool, Sauna, great hot tub outdoors! Took advantage of the spa and had a fantastic massage! Gorgeous views from the Gazebo. Relaxed and enjoyed the ocean! Fantastic property.

6

Merrill

21 Aug 2024

·

Stayed 3 nights

We have stayed at this resort many times. It is starting to show it's age and the unit we stayed in is getting pretty shabby. The carpet was stained and dirty, plus I don't think it was vacuumed. The bed in the bedroom and the pull out sofa were really bad. The pillows weren't very good. The hot tub in the main pool area was out of service. This seems to happen fairly often, as it was out of service on a previous trip. There was an alarm beeping continuously in the ping pong and billiards room that was really annoying. This resort has a beautiful property, the outdoor hot tub area was functioning and is very nice. The pool is kept at an excellent temperature and the kids really enjoy it. The Sauna was working, that is good. Overall we enjoyed our stay, but may look for a new resort in the future if it gets any more rundown.

10

Brian

30 Sept 2024

·

Stayed 2 nights

Great amenities we used the hot tub and pickleball courts. There is also a pool and games room, located on the beach. We had two dinners at the fantastic onsite restaurant.

8

Brett

9 Jun 2025

·

Stayed 2 nights

Location is very nice with a unique beach, nice outdoor hot tub and large indoor pool. The gym and indoor pool are nice but wasn’t open in the mornings not until 8:30 for some reason so couldn’t do my morning routine. Also, the restaurant doesn’t serve breakfast so we couldn’t eat anything until lunch time, huge issue. We stayed in the 700 series apartments on the ground floor and it was quite nice, had everything. Beds weren’t the best; sofa bed needs full replacement, and I’d recommend bringing your own pillow unless you want a sore neck. Sleeping felt like a 3 star hotel. We would stay again with carefully planned days and bringing our own groceries but the hotel should open the facilities for normal person timeframes and have at least some option for breakfasts.

8

Gustavo

22 Sept 2025

·

Stayed 1 night

Oceanfront property. Nice indoor pool and outdoor hot tub. Room comfortable with small balcony. Restaurant ok to grab a bite and drink. Limited breakfast options as restaurant opens at noon.

6

June

26 May 2025

·

Stayed 2 nights

A huge property. Accessible to the beach but if you want a view ask for a room with a view. Furniture needs a refresh, headboard coming apart, sofa very low. Fridge was making a noise until my husband turned off the ice maker in the fridge. It was not installed. We ate at the rest, which was just ok. Food took an hour to come. Large party they said. Would have been nice to know that as we arrived. The music was TOO loud. Nice beach. Pool ok but hot tub was not working. Rooms were good but you could hear the other guest from inside our room.

10

Kristie

11 Sept 2025

·

Stayed 3 nights

The staff were so amazing. My family of 4 loved all the amenities. Kayaks and paddle boards, the indoor and outdoor pools. We will be back.

10

paul

2 Sept 2024

·

Stayed 1 night

Beautiful property!! The pools are amazing and well-kept, and ocean access is easy and has incredible views.

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Cleanliness

Cleanliness is mixed: many guests found rooms and grounds very clean, but others reported dirty carpets, mold or mildew in bathrooms, pests or odors, and missed or incomplete housekeeping with missing supplies.

Related guest reviews

6

Andrea

12 Aug 2025

·

Stayed 4 nights

Beautiful property but the rooms need a major upgrade. I had silverfish in my room, the fridge smelled terribly and the sink took forever to drain. Excellent location but they need to upgrade and maintain the living areas.

10

Caitlin

30 May 2025

·

Stayed 1 night

Friendly staff, beautiful property, accommodating, room was spotless.

4

emilie

25 Aug 2025

·

Stayed 2 nights

Friendly front desk staff. The carpet in the room was filthy, the room was poorly maintained, poorly appointed and not clean. Kitchen light did not work. It’s our third time staying here and we were very disappointed.

6

Blake

15 Jun 2024

·

Stayed 2 nights

There was what looked like black mold on the glass blocks in the shower Its been a while since it has been cleaned.

8

Kat

26 Nov 2025

·

Stayed 1 night

Room smelled nice and clean

6

Jesse

18 Aug 2025

·

Stayed 2 nights

The waterfront walk is awesome, you can borrow kayaks and paddle boards to explore more of the bay. The room was not clean, the floors were dirty, the bathroom mirror still had toothpaste splatter from the last guests, and there were mildew stains in the bathroom grout. The mattress was ok, but the bed frame was wobbly and hanging on by a thread. There is also no soundproofing between units so you'll hear everyone walking and talking in the units around yours.

2

Emily

2 Jun 2025

·

Stayed 1 night

Hotel room was filthy, outdoor amenities not working and not told about it upon check in, no bedding, no towel, bugs throughout the room and resort

10

Sarah

23 Jun 2025

·

Stayed 1 night

Restaurant was great. Lovely beachside views. Great pool and beautiful hot tub. Room was clean and nice and front desk was helpful. Bed was springy and squeaky but bearable. Other than that wonderful stay

4

Honey

27 Nov 2024

·

Stayed 1 night

The sheets were not changed and comforter of bed was so uncomfortable. Didn't like the texture of it. There was also a a big fly inside the washroom. Odor of room was terrible too. We enjoyed the pool anyhow.

8

Albert

16 Jul 2025

·

Stayed 3 nights

Rooms was decent, kitchen was under stocked to be useful. The cleanliness of the washroom was not very good. The toilet was a mess. No A/C so if it’s hot you feel it. Pool and grounds are very nice and the restaurant was good with a great patio facing the ocean. It’s nice to sit out on the lawn at night by the ocean

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AI-generated summary based on recent guest reviews

Rooms

Rooms vary widely: many are dated with worn furniture and uncomfortable beds or sofa beds, though some renovated or spacious suites with kitchens and ocean views exist. Soundproofing is often weak, Wi-Fi can drop, and there is no air conditioning.

Related guest reviews

6

Jim

2 Dec 2024

·

Stayed 3 nights

Our unit 714 was stark /clinical white no pictures on the walls and you could hear the people above us

6

Natasha

17 Nov 2025

·

Stayed 2 nights

Wifi kept dropping Beds and pillows were not comfortable especially the pull out The food at the restaurant is delicious The location is lovely

6

Janique

24 Oct 2025

·

Stayed 2 nights

Great property with good restaurant on site. Very clean but finishes are on the low end and furniture is dated. Convenient and spacious apartments

6

Alun

21 Aug 2025

·

Stayed 1 night

The rooms were a bit tired and having no AC in the rooms at all is dated. The island regularly hits ~30C in the summer these days and with the recent fires keeping any windows open was not an option. With some work could be quite nice.

4

ALICE

21 Sept 2025

·

Stayed 1 night

Our room was not very quiet. I was told by staff walls are paper thin and no air conditioning. Very disappointed

10

Samy

31 Jan 2023

·

Stayed 2 nights

Apartment type of booking with full kitchen. Modern, clean, pleasant, attention to details, everything that was needed for a hassle free stay was provided. Inside walls are not really soundproofed, but neighbourhood was fortunately rather quiet. Amazing property and surroundings on the shore.

10

Robert

19 Jun 2025

·

Stayed 3 nights

Property location, lots to do on property. Lack of AC could have been a problem when it gets real hot out. Balcony was a bit small and the neighbor could view directly in the room if they wanted to. Dark out drapes on main window would be a nice addition.

6

Shane

27 Jul 2025

·

Stayed 2 nights

The great: location and amenities (e.g., pool, hot tubs, kayaking, etc.). The average: room was in rough shape, bed not comfortable. The poor: paper thin walls that you can hear "everything", and our luck a loud group of 6 was next to us (4 per room.... ya sure).

8

Michelle

23 Aug 2024

·

Stayed 1 night

Great hotel but needs air conditioning or better fans

6

Shannon

18 Jul 2025

·

Stayed 2 nights

Beautiful grounds, but the rooms are a bit small and tired. Not big enough for a family as the pullout bed is awful so it really only sleeps 2 comfortably. The big downside to staying here in the summer is the fact that there is NO AIR CONDITIONING. Overall this was a bit of a regretful booking. We like that it’s pet friendly.

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Service

Staff are frequently described as friendly and helpful, with some great support for early check-in and activities. Service consistency is an issue, including slow responses, uncommunicated lack of housekeeping, after-hours support gaps, and occasional billing or front-desk problems.

Related guest reviews

8

Shawn

13 Aug 2025

·

Stayed 4 nights

The particular unit we stayed in was quite outdated, there were others which had been updated. It was relatively clean but some areas needed a bit more attention (the kitchen cupboards doors/handles were sticky, there was lots of long black hairs throughout the unit). It is a resort/hotel however they don’t provide any room cleaning during your stay. There was no paper towel, broom/Vacuum cleaning supplies in the unit to tidy up the kitchen or other areas during our stay (1 week), when we arrived one bathroom had no toilet paper, the other only had a quarter of a roll. I called upon checking in a realizing this and asked for more to be dropped off, after many hours it still had not arrived and I went and found someone who would get it for me. As they don’t do room cleanings, they said to call when garbage needed to be picked up and place it outside the door. We did this in the morning and by 8pm, it was still there. When we asked the front desk if we should take it back inside for the night so an animal doesn’t get into it, or was someone still coming the response was “do you mind just taking it down to the garbage yourself?”. The grounds were perfect for our family and our stay, the amenities were perfect. The use of paddle boards and kayaks without an additional cost was a nice feature. Overall we enjoyed our stay, however if I were to stay there again, I would possibly look at renting one of the privately rented units, not one through the hotel to ensure an updated unit.

6

Madison

16 Jun 2025

·

Stayed 1 night

The power went out in the night for 3 to 4 hours and during that time of security, alarm went off so loudly, we could hear it from our room. It beeped every other second and was constant and loud. We couldn’t do anything about it because the front desk was closed at this time. There was no number to call in case of emergency and the phones did not work due to the power outage to even try to call the lobby, even if the lobby had been staffed, we let a staff member know upon our departure, and they were surprised and unsympathetic. We had a great day otherwise it’s just an unfortunate ending to what would’ve been a pleasant day.

10

Shawna

28 Aug 2025

·

Stayed 2 nights

The staff were super professional and kind

4

Laura

14 Aug 2025

·

Stayed 3 nights

Upon check-in, the door to our room was physically open. We were missing several items in our 1 bedroom apartment: no sheets and blanket for the pull-out sofabed no sugar for coffee not enough towels no dishwasher tabs only 1 roll of toilet paper no salt and pepper no herbal tea not enough coffee pods In addition, one of our room keys did not work. There was also not enough soap to wash our hands for 3 days and the quality of the soap was horrible. Liquid hand soap should be supplied in both the bathroom and the kitchen. The property seemed nice but the lack of supplies and multiple trips to the front desk were disappointing to say the least.

8

Sheena

27 Dec 2025

·

Stayed 2 nights

Clean beautiful room with beautiful property and friendly staff. The hot tub was nice except for the splashing children.

10

Hannah

21 Aug 2025

·

Stayed 2 nights

This place has all you need, on top of being beautiful! On the contrary to other reviews, I think they communicate their facilities very clearly online. Service was also great from the front desk, to the restaurant, to the activity rentals. Pacific Shores has an absolutely beautiful sunset location too. The rooms are more on the dated side maybe but the theyre comfortable and efficient (we were in the suite so we loved the kitchen and washer/dryer!!). Our whale watching tour was also canceled due to winds so we were so thankful for the kayak rentals they do for free. We saw a couple of seals breaching out of the water and the view around the bay overall was so nice. Would love to visit again.

8

Ralph

30 May 2025

·

Stayed 2 nights

It was a time share kind of property. Fine but nothing special although the grounds and location were very nice. Staff were lovely. Our suite smelled very strongly of new paint so we asked to be moved, which we were. New suite smelled musty but it was ok as weather was nice and we sat on the small balcony mostly.

10

William

3 Feb 2025

·

Stayed 2 nights

The staff welcoming us were excellent,friendly & efficient.

4

Erin

20 Dec 2024

·

Stayed 1 night

The staff were friendly but not well trained. I was triple charged on the deposit ($300) and no one seemed to know how to reverse the charges including the general manager. In an attempt to reverse them I was charged another $100 a week later. The only solution they could come up with is issuing and mailing a cheque with no known date for when it would arrive.

8

Debra

12 Sept 2025

·

Stayed 3 nights

No maid service and did not know this at time of booking. Got email about it shortly before we left on trip

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AI-generated summary based on recent guest reviews

Location

Oceanfront setting with beautiful grounds, trails, and easy beach access; close to Parksville/Coombs and area attractions; many find it quiet and relaxing. A few mention hard-to-spot signage at night and some units being a farther walk from the beach.

Related guest reviews

8

Mireille

17 Aug 2024

·

Stayed 5 nights

We travelled to Vancouver Island to get together with Family. The location was ideal.

8

Amy

19 Feb 2025

·

Stayed 2 nights

Quiet and beautiful location

8

Mark

26 Apr 2025

·

Stayed 1 night

Amazing beach and location

10

Wende

15 Sept 2024

·

Stayed 2 nights

The only complaint was driving in the dark it is hard to see the road to turn off Northwest Bay Road. You need a solar light shining on the sign both at that corner and turning into the resort. We had to turn around as we missed the SMALL sign on the right heading south.

8

Gustavo

22 Sept 2025

·

Stayed 1 night

Oceanfront property. Nice indoor pool and outdoor hot tub. Room comfortable with small balcony. Restaurant ok to grab a bite and drink. Limited breakfast options as restaurant opens at noon.

6

Greg

11 Aug 2025

·

Stayed 4 nights

The location and beach’s access is great

8

Marcella R

15 Jul 2023

·

Stayed 2 nights

If you want quiet and peaceful, this is your place. It is just far enough away, that it is quiet. The sunset/sunrise walks on rocky beach were perfect. The tide was out in the morning and you could walk out so far and see so many things. You could Kayak at high tide. Pool was clean and nice. Outdoor kid pool was fun. So many little paths to walk around. Little gazebo with chairs and lights and little fireplaces right on the edge of the ocean. Picture perfect. Hotel room, a little outdated. That didn’t bother us too much since we weren’t spending that much time in it. The bed was very comfortable.

8

Allison

21 Feb 2023

·

Stayed 3 nights

We stayed here in February for the Family Day long weekend. It was quiet. Nice pool and hot tubs. Close to Parksville and Coombs. Lots of attractions nearby were closed and the hotel restaurant was closed but it was an enjoyable stay. Rooms are a bit outdated but had a great soaker tub and amazing views and kitchen had all the dishes and appliances we needed. A nice beach trail around the property. Would recommend.

10

Kasey

24 Jun 2025

·

Stayed 2 nights

Beautiful property and ocean views!

10

Matthew

18 Jul 2025

·

Stayed 1 night

Beautiful spot to stay in Parksville.

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AI-generated summary based on recent guest reviews

Dining

The on-site restaurant is often praised for good food, ocean-view patio, and friendly service. Common drawbacks include no breakfast on most days, occasional closures or events, slow or inconsistent service, loud live music, and higher prices.

Related guest reviews

6

Natasha

17 Nov 2025

·

Stayed 2 nights

Wifi kept dropping Beds and pillows were not comfortable especially the pull out The food at the restaurant is delicious The location is lovely

10

Michael

3 Jul 2024

·

Stayed 3 nights

There is so much to do there what an amazing place! Hughly recommend. Only negative id the pub at the resort - unless you are ok with a 6oz wine for 25.00 or a plate of nachos for 35.00 id suggest driving 5 min to some great local pubs

10

Sarah

23 Jun 2025

·

Stayed 1 night

Restaurant was great. Lovely beachside views. Great pool and beautiful hot tub. Room was clean and nice and front desk was helpful. Bed was springy and squeaky but bearable. Other than that wonderful stay

8

Veronica

16 Aug 2025

·

Stayed 2 nights

Great restaurant awesome food Rooms comfortable. Great stay

10

Samantha

27 Jan 2026

·

Stayed 5 nights

Always amazing!! Beautiful location, great restaurant, outdoor jacuzzi was awesome. Will definitely be back again :)

6

Danny

16 Jul 2024

·

Stayed 1 night

Property is overrated, no AC in the rooms, very limited dining options and no breakfast available except on weekends. Would not stay there again.

10

Joan

10 Jun 2024

·

Stayed 2 nights

Service staff very friendly restaurant staff excellent food very good, but no mention of live music Saturday nights.Couldn't talk at all. Couldn't hear the waitress and the musician did not take a break at all. I would've gone for dinner on Friday night without music and had a pleasant evening. We ate in a hurry didn't finish the meal and couldn't even think of desert.had to get out of there

8

Doreen

13 May 2025

·

Stayed 2 nights

Check in was by an un-smiling man who did not appear happy or particularly helpful. He allowed me to see the rate the hotel would charge me which is very much less that what Expedia charged. Your rates that you add to resort is much too high. Restaurant cancelled my reservation for Monday dinner and was not open for breakfast. This was a big disappointment. Room was fine but did not provide water bottles every day and did not have ice making capacity. Coffee was provided, tea was not.

8

Gustavo

22 Sept 2025

·

Stayed 1 night

Oceanfront property. Nice indoor pool and outdoor hot tub. Room comfortable with small balcony. Restaurant ok to grab a bite and drink. Limited breakfast options as restaurant opens at noon.

8

Patricia

24 Sept 2024

·

Stayed 1 night

The landscaping was gorgeous. The onsite restaurant had great food and service.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $132	4 $132	5 $132	6 $147	7 $146
8 $117	9 $117	10 $117	11 $117	12 $117	13 $131	14 $131
15 $131	16 $131	17 $117	18 $117	19 $117	20 $131	21 $131
22 $131	23 $117	24 $117	25 $117	26 $117	27 $131	28 $146
29 $118	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
		1 $118	2 $117	3 $117	4 $131	5 $131
6 $117	7 $117	8 $117	9 $117	10 $117	11 $131	12 $131
13 $132	14 $146	15 $147	16 $146	17 $146	18 $175	19 $175
20 $146	21 $146	22 $168	23 $168	24 $182	25 $184	26 $182
27 $160	28 $160	29 $160	30 $160	31 $182

Pacific Shores Resort & Spa

Prices for Pacific Shores Resort & Spa

Monthly average prices

About this property

Location

Room options

Standard Hotel Room, Queen Bed and Sofa Bed

Basic Apartment, 1 Bedroom, Kitchen, Garden Area

Guest reviews of Pacific Shores Resort & Spa

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Pacific Shores Resort & Spa

Prices for upcoming dates

Business details