Lulu Guldsmeden

Lovely hotel with a very peaceful atmosphere. Perfect for a quite stay in a lively city.

I had a very disappointing experience during my stay at Lulu Guldsmeden in Berlin. Due to problems with our original room, we were moved to another room. Reception informed us that we had until 18:00 to move our belongings. However, when I returned around 17:30 to collect the remaining items, the room had already been cleaned by housekeeping. Several pieces of my clothing, including a jumpsuit and underwear, were missing. I reported this to reception three times during my stay and was told that nothing had been found. As this happened late on a Saturday and I only had clothing for my two-day stay, I had to spend the evening urgently looking for replacement clothes before the event I had travelled to Berlin to attend. This meant cancelling my dinner plans and I did not even have time to eat that evening. Only after I had left the hotel did I receive a message that my belongings had been located in the hotel’s lost-and-found system and that they had been registered as items I had “left behind”. The hotel later offered to return the items, but declined to cover the replacement clothing I had needed to purchase that evening. Given the circumstances and the inconvenience caused, I had hoped the situation would have been handled differently. I hope the hotel will reconsider this and resolve the situation fairly.

Eco-friendly, nice rooms, nice staff, good breakfast, nice interior, quiet hotel. Only negative was bad lightning in the room.

Room looked very nice. Everything was there as needed. Heater didn't work well in late November. Organization of the hotel meant you had to pass through several doors. Reception staff was great. Restaurant food was great.

The room and hotel is clean and nice. Service was so so and the breakfast a bit sad.