Name: Grand Hotel Zermatterhof
Address: Bahnhofstrasse 55, Zermatt, District de Viège, CH
Rating: 9.33

Ce qu'en disent des voyageurs

D'après de nombreux commentaires, les clients louent l'hôtel Grand Hotel Zermatterhof pour son service exceptionnellement amical et attentionné, son emplacement central à Zermatt, ses espaces élégants et ses installations de spa relaxantes. Le petit-déjeuner est souvent mis en avant pour son cadre magnifique, le piano en direct et sa qualité.

Les chambres sont confortables et offrent souvent une vue sur le Cervin, bien que certains clients aient trouvé que certaines chambres et salles de bains étaient un peu vieillottes ou nécessitaient d'être rafraîchies. Dans l'ensemble, attendez-vous à un séjour de luxe classique avec une hospitalité remarquable.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le spa est constamment salué.

Avis de voyageur à ce sujet

10

Penelope

9 févr. 2025

·

A séjourné 4 nuits

Service was really considered and professional. Hotel in centre of village about 8 minutes walk to one ski lift but a taxi to the other lift. Many choices of restaurants and good spa

10

Stuart

27 déc. 2024

·

A séjourné 3 nuits

Good central location. Good Spa. Rooms a little dated.

10

Doug

19 janv. 2025

·

A séjourné 3 nuits

Central location, beautiful property, gracious service - what more could you ask for? The breakfast room is spacious with old-world charm; there are two bars and a convenient ski room in the basement.

10

Erik

2 juil. 2024

·

A séjourné 2 nuits

Great location and wonderful service. Piano bar and breakfast were great.

10

Angela

11 août 2024

·

A séjourné 2 nuits

Fantastic service and excellent amenities!

10

Ancuta

10 mars 2022

·

A séjourné 7 nuits

Very nice experience with friendly personnel. SPA area was great. Gym room really small with limited number of fitness machines.

10

Lise

26 févr. 2023

·

A séjourné 7 nuits

Very cosy atmosphere, great staff. Fantastic breakfast. Great location. Wonderful sunny patio.

10

Luke

17 janv. 2026

·

A séjourné 2 nuits

Rooms were beautiful, staff was beyond responsive to every need. They meet you at the train station and transfer to the hotel. Spa amenities were fabulous. Breakfast is served in the most beautiful room with a glass ceiling and incredible views. Won’t stay anywhere else in Zermatt!!

10

Leandra

7 avr. 2023

·

A séjourné 2 nuits

If you are looking for a special hotel in Zermatt, then this is the place! A total 5-star property in terms of rooms, location, service, staff, food and spa! We loved it here and can't wait to return to ski next time.

10

Huiting

9 oct. 2023

·

A séjourné 3 nuits

All the staff are super prompt and friendly, especially the staff handling breakfast, spa who makes me feel very welcomed! Fast check in ans thanks to the staff handling my check in, for the free upgrade. The one bedroom is super nice and big and everything looks so wonderful. Housekeeping is very diligent and do housekeeping twice a day. Breakfast is very good, gym is very good, the whole hotel looks magnificient and grand (wow). Would definitively love to stay in there again, its the best hotel i ever stayed in switzerland so far.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Pas assez d'informations dans les commentaires.

Avis de voyageur à ce sujet

10

Rolf

30 sept. 2023

·

A séjourné 1 nuit

Check-in was poor, we were not picked up at train station as promised. Also, room was not ready, and when concierge gave us room key , again room still needed to be cleaned ☹️. However, after manager intervened, all great. He gave us an upgrade (suite), with Matterhorn view😊👍. Thereafter, everything great, wonderful staff and excellent breakfast.

10

Huiting

9 oct. 2023

·

A séjourné 3 nuits

All the staff are super prompt and friendly, especially the staff handling breakfast, spa who makes me feel very welcomed! Fast check in ans thanks to the staff handling my check in, for the free upgrade. The one bedroom is super nice and big and everything looks so wonderful. Housekeeping is very diligent and do housekeeping twice a day. Breakfast is very good, gym is very good, the whole hotel looks magnificient and grand (wow). Would definitively love to stay in there again, its the best hotel i ever stayed in switzerland so far.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont élégantes et confortables, beaucoup offrant une vue sur le Cervin et un espace généreux ; certains clients ont toutefois trouvé que certaines chambres et salles de bains étaient vieillottes ou nécessitaient d'être rafraîchies.

Avis de voyageur à ce sujet

6

ahmet

30 janv. 2023

·

A séjourné 2 nuits

rooms need to be renovated, especially bathrooms

10

Stuart

27 déc. 2024

·

A séjourné 3 nuits

Good central location. Good Spa. Rooms a little dated.

10

Peter

17 sept. 2024

·

A séjourné 2 nuits

not much I didn't like, staff were fantastic, always helpful. Room much better than expected with view of Matterhorn.

10

Ricardo

16 mars 2023

·

A séjourné 1 nuit

Great location. Wonderful staff. Excellent view from the room!

10

Yasuhiro

14 oct. 2023

·

A séjourné 2 nuits

高級ホテルに縁のない人間でしたが、テラスやベッドからマッターホルンを望むことができ、最高の思い出になりました。

10

VIRGINIA

29 juin 2024

·

A séjourné 3 nuits

Incrível, o quarto era muito espaçoso e ao mesmo tempo muito acolhedor, tinha uma vista maravilhosa e bombons, vinho e frutas aguardando no quarto, uma bela recepção. O banheiro também era bem grande com banheira e chuveiro separados, e o banho era muito bom.

10

Luke

17 janv. 2026

·

A séjourné 2 nuits

Rooms were beautiful, staff was beyond responsive to every need. They meet you at the train station and transfer to the hotel. Spa amenities were fabulous. Breakfast is served in the most beautiful room with a glass ceiling and incredible views. Won’t stay anywhere else in Zermatt!!

10

rodrigo

12 févr. 2026

·

A séjourné 2 nuits

Quarto ótimo e atendimento espetacular!!!!!!

10

Huiting

9 oct. 2023

·

A séjourné 3 nuits

All the staff are super prompt and friendly, especially the staff handling breakfast, spa who makes me feel very welcomed! Fast check in ans thanks to the staff handling my check in, for the free upgrade. The one bedroom is super nice and big and everything looks so wonderful. Housekeeping is very diligent and do housekeeping twice a day. Breakfast is very good, gym is very good, the whole hotel looks magnificient and grand (wow). Would definitively love to stay in there again, its the best hotel i ever stayed in switzerland so far.

10

Helima

22 mars 2024

·

A séjourné 6 nuits

We had an absolutely amazing 6 nights. I shared a classic double with my ten year old and the room was perfect for the two of us. The staff is wonderful. We cannot wait to return next year.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est constamment salué pour sa gentillesse, son attention et son grand professionnalisme, avec un soutien utile pour la rencontre et le transfert depuis la gare.

Avis de voyageur à ce sujet

10

William

26 févr. 2024

·

A séjourné 5 nuits

This was a world class experience. Perhaps the finest customer service I have ever encountered. Superb on every level. I was truly spoiled, and would very much like to one day return to the Hotel Zermatterhof.

10

Anders

11 juil. 2025

·

A séjourné 1 nuit

Very nice och good hotel. 5 star. This is a real Grand Hotel. Service, employees, the Hotel are superb.

10

Robert

20 juin 2025

·

A séjourné 2 nuits

Staff was unbelievable helpful and friendly. Could not have asked for a better experience visiting Zermatt.

10

FABIANE

21 sept. 2025

·

A séjourné 2 nuits

This is one of those properties that you would have regretted not having booked if you stayed somewhere else. It is hard to beat this hotel due its proximity to everything and amazing customer service.

10

Terri

21 août 2025

·

A séjourné 3 nuits

The hotel and staff are amazing. They were very friendly and accommodating. This is truly a leading hotels of the world

10

MARCO

6 sept. 2025

·

A séjourné 3 nuits

The staff was excellent

10

Fabio

22 janv. 2024

·

A séjourné 2 nuits

Incrível hospedagem no Grand Hotel Zermatterhof, ficamos hospedados por 2 dias, no final da nossa viagem, após 7 dias de Snow/ski, muito bem localizado, bem central, o hotel oferece ainda transfer de/para estação. Atendimento muito bom de todos, jantamos 1 dia no restaurante michelin, com excelente comida e atendimento, e outro no saycheese muito bom também. Café da manha maravilhoso com teto de vidro muito legal também. Minha noiva esqueceu um gorro, entramos em contato com o hotel que fez de tudo e nos ajudou a encontrar e vai nos enviar via correio. Com certeza quando voltar a Zermatt ficaremos hospedados nele, espetacular

10

Luke

17 janv. 2026

·

A séjourné 2 nuits

Rooms were beautiful, staff was beyond responsive to every need. They meet you at the train station and transfer to the hotel. Spa amenities were fabulous. Breakfast is served in the most beautiful room with a glass ceiling and incredible views. Won’t stay anywhere else in Zermatt!!

10

Luis R

26 juil. 2023

·

A séjourné 2 nuits

The treatment was special from the time we left the taxi. Paolo’s warming reception made the difference with other hotel’s staff: courteous, professional yet friendly, and his presence and disposition were stunning. This is my fourth stay in Zermatt and the best at this great hotel.

10

Huiting

9 oct. 2023

·

A séjourné 3 nuits

All the staff are super prompt and friendly, especially the staff handling breakfast, spa who makes me feel very welcomed! Fast check in ans thanks to the staff handling my check in, for the free upgrade. The one bedroom is super nice and big and everything looks so wonderful. Housekeeping is very diligent and do housekeeping twice a day. Breakfast is very good, gym is very good, the whole hotel looks magnificient and grand (wow). Would definitively love to stay in there again, its the best hotel i ever stayed in switzerland so far.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Emplacement central, idéal pour explorer Zermatt et accéder aux remontées mécaniques (environ huit minutes à pied d'une, taxi pour une autre) ; certaines chambres offrent une vue sur le Cervin.

Avis de voyageur à ce sujet

10

Penelope

9 févr. 2025

·

A séjourné 4 nuits

Service was really considered and professional. Hotel in centre of village about 8 minutes walk to one ski lift but a taxi to the other lift. Many choices of restaurants and good spa

10

Stuart

27 déc. 2024

·

A séjourné 3 nuits

Good central location. Good Spa. Rooms a little dated.

10

Doug

19 janv. 2025

·

A séjourné 3 nuits

Central location, beautiful property, gracious service - what more could you ask for? The breakfast room is spacious with old-world charm; there are two bars and a convenient ski room in the basement.

10

FABIANE

21 sept. 2025

·

A séjourné 2 nuits

This is one of those properties that you would have regretted not having booked if you stayed somewhere else. It is hard to beat this hotel due its proximity to everything and amazing customer service.

10

Linda

26 oct. 2023

·

A séjourné 2 nuits

Perfect location for all that Zermatt has to offer. I cannot fault anything or anyone at this hotel - it is truly 5*

8

Tamara

27 févr. 2023

·

A séjourné 4 nuits

This was a beautiful hotel in a perfect location.

10

Ricardo

16 mars 2023

·

A séjourné 1 nuit

Great location. Wonderful staff. Excellent view from the room!

10

Yasuhiro

14 oct. 2023

·

A séjourné 2 nuits

高級ホテルに縁のない人間でしたが、テラスやベッドからマッターホルンを望むことができ、最高の思い出になりました。

10

VIRGINIA

29 juin 2024

·

A séjourné 3 nuits

Incrível, o quarto era muito espaçoso e ao mesmo tempo muito acolhedor, tinha uma vista maravilhosa e bombons, vinho e frutas aguardando no quarto, uma bela recepção. O banheiro também era bem grande com banheira e chuveiro separados, e o banho era muito bom.

10

Ankur

20 juil. 2025

·

A séjourné 2 nuits

Awesome property. Superb location.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est largement salué pour sa qualité et son ambiance, notamment une belle salle avec plafond en verre et un piano en direct ; les restaurants sur place tels que Luci et Saycheese reçoivent également de très bons commentaires, avec le brunch mis en avant.

Avis de voyageur à ce sujet

10

Doug

19 janv. 2025

·

A séjourné 3 nuits

Central location, beautiful property, gracious service - what more could you ask for? The breakfast room is spacious with old-world charm; there are two bars and a convenient ski room in the basement.

10

Andreas

21 sept. 2023

·

A séjourné 1 nuit

Ausgezeichnetes Hotel mit sehr gutem und kompetentem Service. Suiten sind empfehlenswert und jeden Franken wert. Brasserie bietet gute Auswahl an Gerichten. Frühstücksbuffet ist extraklasse.

10

Erik

2 juil. 2024

·

A séjourné 2 nuits

Great location and wonderful service. Piano bar and breakfast were great.

10

LINDA

22 oct. 2023

·

A séjourné 3 nuits

The acommodations were excellent and the restaurant Liusa service was superb.

10

Niklas

28 juil. 2024

·

A séjourné 2 nuits

Bestes Hotel in Zermatt, klasse Service! Frühstück ist fantastisch!

10

Sharmila

4 juil. 2023

·

A séjourné 2 nuits

It was a wonderful room with a view. The staff were helpful, had made reservations prior to our arrival communicating by email. The restaurant manager at Luci was amazing, as was the food. The highlight was the piano player Giovanni and the singer, who performed every evenin.

10

Fabio

22 janv. 2024

·

A séjourné 2 nuits

Incrível hospedagem no Grand Hotel Zermatterhof, ficamos hospedados por 2 dias, no final da nossa viagem, após 7 dias de Snow/ski, muito bem localizado, bem central, o hotel oferece ainda transfer de/para estação. Atendimento muito bom de todos, jantamos 1 dia no restaurante michelin, com excelente comida e atendimento, e outro no saycheese muito bom também. Café da manha maravilhoso com teto de vidro muito legal também. Minha noiva esqueceu um gorro, entramos em contato com o hotel que fez de tudo e nos ajudou a encontrar e vai nos enviar via correio. Com certeza quando voltar a Zermatt ficaremos hospedados nele, espetacular

10

Luke

17 janv. 2026

·

A séjourné 2 nuits

Rooms were beautiful, staff was beyond responsive to every need. They meet you at the train station and transfer to the hotel. Spa amenities were fabulous. Breakfast is served in the most beautiful room with a glass ceiling and incredible views. Won’t stay anywhere else in Zermatt!!

10

Cecilia

9 août 2024

·

A séjourné 2 nuits

Le pianiste lors du petit-déjeuner.

10

Manoj

14 oct. 2023

·

A séjourné 1 nuit

Wonderful staff and amenities! Brunch was one of the best we have had ever! Highly recommend it.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	1 096 $US
février	1 367 $US
mars	1 035 $US
avril	913 $US
juin	786 $US
juillet	773 $US
août	679 $US
septembre	894 $US
décembre	1 273 $US

Grand Hotel Zermatterhof

Prix pour Grand Hotel Zermatterhof

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À propos de cet établissement

Emplacement

Options de chambre

Chambre Double Deluxe (Matterhorn View)

Suite, 1 chambre, en angle (Matterhorn View)

Suite Junior, 1 chambre

Suite Junior, 1 chambre (Matterhorn View)

Suite (Chalet)

Chambre Double Classique (Matterhorn View)

Chambre Double

Chambre Double Deluxe

Chambre Double Supérieure (Classic)

Chambre Double Classique

Suite Signature, 1 chambre (Classic)

Suite (Chalet Matterhorn View)

Suite Majestueuse (Matterhorn View)

Avis des voyageurs sur Grand Hotel Zermatterhof

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Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

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Suppléments facultatifs

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