HM Playa del Carmen
US$ 89
/noite
Média para novembro
Preços para HM Playa del Carmen
Selecione datas para ver preços e disponibilidade
US$ 89
/noite
Média para novembro
Preços médios mensais
Em HM Playa del Carmen, o preço por noite é, em média, US$ 78 no mês mais barato (outubro) e US$ 143 no mês mais caro (janeiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 143 |
| fevereiro | US$ 134 |
| março | US$ 136 |
| abril | US$ 126 |
| maio | US$ 78 |
| junho | US$ 85 |
| julho | US$ 90 |
| agosto | US$ 93 |
| setembro | US$ 80 |
| outubro | US$ 78 |
| novembro | US$ 89 |
| dezembro | US$ 118 |
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nov. · US$ 89
N
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Mais caro: janeiro (aprox. US$ 143)
Mais barato: outubro (aprox. US$ 78)
Sobre este alojamento
Experimente uma piscina exterior e uma sala de fitness. As facilidades adicionais incluem Wi-fi grátis, serviços de concierge e uma loja de presentes/quiosque de jornais.
Comodidades
Experimente uma piscina exterior e uma sala de fitness. As facilidades adicionais incluem Wi-fi grátis, serviços de concierge e uma loja de presentes/quiosque de jornais.
Comodidades para negócios
As principais comodidades incluem um serviço de limpeza a seco, uma receção aberta 24 horas e assistência multilingue. Poderá solicitar transporte de/para o aeroporto e existe, também, estacionamento com motorista grátis no local.
Restaurante
Aproveite ainda para tomar um copo entre dois dedos de conversa no bar/lounge ou no bar junto à piscina. Este hotel serve pequenos-almoços buffet diariamente entre as 7:00 e as 11:00 mediante uma sobretaxa.
Quartos
Sinta-se em casa num dos 91 quartos com ar condicionado, um frigorífico e um televisor plasma. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho privativas dispõem de um polibã, artigos de higiene grátis e secadores de cabelo. As comodidades incluem ainda telefone, além de cofres e de ventoinhas no teto.
Localização
Em Playa del Carmen (Gonzalo Guerrero), HM Playa del Carmen ficará a 15 minutos a pé de Calle Quinta Avenida e de Playa del Carmen (praia principal). Este hotel está a 1 km (0,6 mi) de Playa Mamitas e a 9 km (5,6 mi) de Parque Temático de Xplor.
O que há nas proximidades
Quinta Alegría Shopping Mall(0.3 milhas)
Calle 12(0.3 milhas)
Iglesia de Nuestra Señora del Carmen(0.4 milhas)
Calle Quinta Avenida(0.5 milhas)
Gran Cassino Riviera(0.5 milhas)
Praça Central(0.5 milhas)
Calle Corazón(0.6 milhas)
Mario Villanueva Madrid(0.6 milhas)
3D Museum of Wonders(0.6 milhas)
Playa Mamitas(0.6 milhas)
Mercado Playa del Carmen(0.6 milhas)
Super Chedraui Selecto Avenida 10(0.7 milhas)
Playa del Carmen (praia principal)(0.7 milhas)
Chabad Playa del Carmen(0.7 milhas)
Museu Frida Kahlo(0.7 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(22 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(34.3 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Serviço de quartos
Balcão de turismo
Localização
Avenida Constituyentes 180, entre Avenida 15 Norte y Avenida 20 Norte, Baixa de Playa del Carmen, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Quinta Alegría Shopping Mall (0.3 milhas)
Calle 12 (0.3 milhas)
Iglesia de Nuestra Señora del Carmen (0.4 milhas)
Calle Quinta Avenida (0.5 milhas)
Gran Cassino Riviera (0.5 milhas)
Praça Central (0.5 milhas)
Opções de quartos
4
Double room with balcony
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 2
258 ft²
VarandaVaranda ou TerraçoAr condicionadoAquecimentoWi-Fi (gratuito)
5
Double room with terrace and city view
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal Grandes
Dormidas 2
301 ft²
Varanda ou pátioAr condicionadoAquecimentoWi-Fi (gratuito)
14
Quarto Duplo Standard
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 4
301 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
9
Junior Suite with terrace and city view
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Cama De Casal
Dormidas 4
377 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
6
Junior Suite
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
377 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
9
Quarto Duplo para 1 Pessoa
Detalhes do quarto
1 Cama De Casal
301 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
Avaliações dos hóspedes sobre HM Playa del Carmen
8.7
Fabuloso
Com base em 1.000 avaliações verificadas
Quem se hospeda aqui?
Casal
51%
Família
26%
Grupos
16%
Individual
5%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No HM Playa del Carmen, viajantes destacam a localização central e acessível, próxima à 5ª Avenida, uma piscina relaxante com bar e, geralmente, funcionários simpáticos, ao mesmo tempo em que apontam desvantagens recorrentes como camas firmes, ruído ocasional nos quartos e conexão Wi‑Fi irregular.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No HM Playa del Carmen, viajantes destacam a localização central e acessível, próxima à 5ª Avenida, uma piscina relaxante com bar e, geralmente, funcionários simpáticos, ao mesmo tempo em que apontam desvantagens recorrentes como camas firmes, ruído ocasional nos quartos e conexão Wi‑Fi irregular.
Os hóspedes elogiam frequentemente o café da manhã, especialmente os ovos feitos na hora, e apreciam o estacionamento seguro e a atmosfera tranquila, distante da área do bar. Os principais pontos de insatisfação incluem a falta de elevador, problemas ocasionais de manutenção com o ar condicionado e atendimento ou políticas inconsistentes na recepção. No geral, espere uma base confortável e com bom custo-benefício, com momentos agradáveis à beira da piscina e perto das atrações.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
A piscina e o bar molhado são consistentemente um destaque, e vários hóspedes valorizam o estacionamento seguro e com portão. No entanto, várias avaliações mencionam a ausência de elevador (ou que estava fora de serviço) e a academia é um pouco limitada; a piscina pode ser fria ou ficar na sombra.
Avaliações dos hóspedes relacionadas
10
Irene
29 de mar. de 2025
·
A estadia foi de 3 noites
We had a fantastic stay at HM Playa del Carmen! This beautiful boutique hotel is close to the main road, beach, and ferry, making it easy to explore. The well-maintained pool and poolside bar were perfect for relaxing with great drinks and snacks. Plus, the convenient and secure parking space, ideal for those travelling by car, and the attentive staff made our experience even better!
We had a fantastic stay at HM Playa del Carmen! This beautiful boutique hotel is close to the main road, beach, and ferry, making it easy to explore. The well-maintained pool and poolside bar were perfect for relaxing with great drinks and snacks. Plus, the convenient and secure parking space, ideal for those travelling by car, and the attentive staff made our experience even better!
8
Sunil
23 de nov. de 2025
·
A estadia foi de 1 noite
Room was clean,breakfast was great with good choices of fresh Omellettes ,fruit cereal and coffee.The hotel is in a good location and easy to move around walking.Ado bus station is 5 min walk.Pool was good as well with a good selection of bites and drinks at the bar.
Room was clean,breakfast was great with good choices of fresh Omellettes ,fruit cereal and coffee.The hotel is in a good location and easy to move around walking.Ado bus station is 5 min walk.Pool was good as well with a good selection of bites and drinks at the bar.
6
Xenia Ceja
24 de jan. de 2025
·
A estadia foi de 4 noites
We stayed here with a 6yr old for four nights as we had several activities planned and did not feel the need to pay for an all inclusive resort during this part of our trip. Honest review as followed. Room: We stayed on a first level room in front of the pool, The hotel itself if lovely and kept clean. Room could have been cleaner, but no smell was noticed and the air conditioning worked great. The beds were ok pillows very uncomfortable, firm and bulky and they did not replace them when asked to. Staff: The staff at the reception desk were not friendly or welcoming, however the bar staff, housekeeper, and security guards were great and friendly. Amenities: The pool is not heated but it is kept clean and has a swim up bar. The restaurant is decently priced and food was good. Location: Short safe walk to Quinta Avenida and Beach access, restaurants and shopping Parking is included, safe, and gated. Overall it was an ok stay, but I would probably not stay there again.
We stayed here with a 6yr old for four nights as we had several activities planned and did not feel the need to pay for an all inclusive resort during this part of our trip. Honest review as followed. Room: We stayed on a first level room in front of the pool, The hotel itself if lovely and kept clean. Room could have been cleaner, but no smell was noticed and the air conditioning worked great. The beds were ok pillows very uncomfortable, firm and bulky and they did not replace them when asked to. Staff: The staff at the reception desk were not friendly or welcoming, however the bar staff, housekeeper, and security guards were great and friendly. Amenities: The pool is not heated but it is kept clean and has a swim up bar. The restaurant is decently priced and food was good. Location: Short safe walk to Quinta Avenida and Beach access, restaurants and shopping Parking is included, safe, and gated. Overall it was an ok stay, but I would probably not stay there again.
10
William
29 de mai. de 2024
·
A estadia foi de 1 noite
The pool and bar are great. Parking is fantastic large lots of room for any vehicle. The bolted is very conveniently located in the Downtown of Playa del Carmen. I’d return here it was great.
The pool and bar are great. Parking is fantastic large lots of room for any vehicle. The bolted is very conveniently located in the Downtown of Playa del Carmen. I’d return here it was great.
10
Carlos
11 de jul. de 2024
·
A estadia foi de 7 noites
Muy buen hotel las facilidades como piscina gym todo bien limpio los cuartos la comida buffet de desayuno todo excelente
Muy buen hotel las facilidades como piscina gym todo bien limpio los cuartos la comida buffet de desayuno todo excelente
6
Kathy
27 de jan. de 2023
·
A estadia foi de 1 noite
Entrance is nice. Front desk is staff excellent! When parking you have to wait for attendant. No elevator. The room was small. AC worked. Fan made a racket. Gym didn't open until 7:00. Hot inside. Elliptical was really hard on level 1. Treadmill was working, but you couldn't reduce your speed. No towels. Pool area was gorgeous. Pool opened at 8:00. We were woken at 8:00 to loud children shrieking. You could hear everything, even the sound of the broom sweeping the floor next door. Towels nice. Shower had low pressure.
Entrance is nice. Front desk is staff excellent! When parking you have to wait for attendant. No elevator. The room was small. AC worked. Fan made a racket. Gym didn't open until 7:00. Hot inside. Elliptical was really hard on level 1. Treadmill was working, but you couldn't reduce your speed. No towels. Pool area was gorgeous. Pool opened at 8:00. We were woken at 8:00 to loud children shrieking. You could hear everything, even the sound of the broom sweeping the floor next door. Towels nice. Shower had low pressure.
8
Angela
30 de abr. de 2024
·
A estadia foi de 4 noites
Overall the hotel was a great option due to the price of the room and location. Bed was comfortable, decent size TV, rainfall shower and lounging area. The hotel felt safe and the pool was a great place to hang out and relax. Only a few spots see the sun though so get there early if you want to reserve a sunny chair. Things we didn't like were the price of the food and drinks were way too high. Two drinks cost $26 USD! That's too much and seems they are trying to make their money in price of drinks to compensate the cheap price of room. Breakfast buffet wasn't very good either. Poor quality hot food. Best part was the fresh juice and egg made to order. Everything else can go on the garbage. Elevator seemed to be out of service multiple times and the AC stopped working in our room. I will say the staff was quick to fix it though!
Overall the hotel was a great option due to the price of the room and location. Bed was comfortable, decent size TV, rainfall shower and lounging area. The hotel felt safe and the pool was a great place to hang out and relax. Only a few spots see the sun though so get there early if you want to reserve a sunny chair. Things we didn't like were the price of the food and drinks were way too high. Two drinks cost $26 USD! That's too much and seems they are trying to make their money in price of drinks to compensate the cheap price of room. Breakfast buffet wasn't very good either. Poor quality hot food. Best part was the fresh juice and egg made to order. Everything else can go on the garbage. Elevator seemed to be out of service multiple times and the AC stopped working in our room. I will say the staff was quick to fix it though!
8
melanie
19 de jan. de 2025
·
A estadia foi de 3 noites
While pricey, this hotel offers a tranquil haven from the hustle of Playa. Great location and a really lovely hotel with pool and well priced happy hour !
While pricey, this hotel offers a tranquil haven from the hustle of Playa. Great location and a really lovely hotel with pool and well priced happy hour !
8
Santiago
17 de ago. de 2023
·
A estadia foi de 4 noites
Se requiere ascensores urgente
Se requiere ascensores urgente
8
NURIA
19 de ago. de 2022
·
A estadia foi de 1 noite
Buen hotel barato, bien ubicado cerca de la calle principal de Playa del Carmen. Lo mejor la piscina. La habitación era amplia pero muy ruidosa, por las maquinas de aire acondicionado grandes que teniamos cerca. Toda la noche se oía el ruido, aunque como estabamos cansados pudimos dormir. No todas las habitaciones deben tener este problemas, solo las de una zona del hotel. No tiene ascensor, pero si que hay servicio que te ayuda a subir y bajar las maletas.
Buen hotel barato, bien ubicado cerca de la calle principal de Playa del Carmen. Lo mejor la piscina. La habitación era amplia pero muy ruidosa, por las maquinas de aire acondicionado grandes que teniamos cerca. Toda la noche se oía el ruido, aunque como estabamos cansados pudimos dormir. No todas las habitaciones deben tener este problemas, solo las de una zona del hotel. No tiene ascensor, pero si que hay servicio que te ayuda a subir y bajar las maletas.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos comentários descrevem a propriedade e os quartos como limpos e bem conservados. No entanto, vários hóspedes relataram problemas como insetos/percevejos, áreas não limpas (por exemplo, embaixo das camas) ou cheiro forte de produtos de limpeza.
Avaliações dos hóspedes relacionadas
8
Veronica
25 de nov. de 2024
·
A estadia foi de 7 noites
There are a lot of restaurants nearby that are walking distance. The room was modernly decorated however underneath the bed was filthy and so was the space between the bed and the headboard. The staff were very helpful. I do wish that staff would join reception without being told especially when there are queues. I did enjoy my stay and the room pictures on Expedia matched the appearance in person
There are a lot of restaurants nearby that are walking distance. The room was modernly decorated however underneath the bed was filthy and so was the space between the bed and the headboard. The staff were very helpful. I do wish that staff would join reception without being told especially when there are queues. I did enjoy my stay and the room pictures on Expedia matched the appearance in person
8
Ju Yeon
31 de dez. de 2023
·
A estadia foi de 3 noites
I liked the property. The breakfast was excellent, but it was pricy. The only complaint I have is that the fragrance of the detergent they use to clean the room (maybe scented clorox (?)) was way too strong. So, my throat and noise had pains. We had to leave the window open throughout the day to ventilate the room. I strongly recommend the hotel to change the detergent to an unscented one. This is serious.
I liked the property. The breakfast was excellent, but it was pricy. The only complaint I have is that the fragrance of the detergent they use to clean the room (maybe scented clorox (?)) was way too strong. So, my throat and noise had pains. We had to leave the window open throughout the day to ventilate the room. I strongly recommend the hotel to change the detergent to an unscented one. This is serious.
8
Braulio
27 de nov. de 2024
·
A estadia foi de 4 noites
Todo muy bien, instalaciones modernas y un personal muy amable. Y en general muy limpio todo, Solo no me gusto que la cama que me tocó, tenía chinches y cuando despertamos estabamos enronchados.
Todo muy bien, instalaciones modernas y un personal muy amable. Y en general muy limpio todo, Solo no me gusto que la cama que me tocó, tenía chinches y cuando despertamos estabamos enronchados.
8
Elsa Fabiola
8 de abr. de 2025
·
A estadia foi de 3 noites
Lo terrible fue que todas las noches me picaban bichos que había en la cama a pesar de que cambiaron las sábanas eso hizo que me decepcionara porque de todo lo demás es realmente un excelente hotel, estuve en la habitación 115 y también el hecho de que las toallas de alberca las cambien cada tercer día pésimo.
Lo terrible fue que todas las noches me picaban bichos que había en la cama a pesar de que cambiaron las sábanas eso hizo que me decepcionara porque de todo lo demás es realmente un excelente hotel, estuve en la habitación 115 y también el hecho de que las toallas de alberca las cambien cada tercer día pésimo.
6
Anouar
13 de mar. de 2022
·
A estadia foi de 1 noite
Cafard dans la salle de bain Carte perdue , ils vous chargent 11 euros sans jamais vous prévenir au debut du check in
Cafard dans la salle de bain Carte perdue , ils vous chargent 11 euros sans jamais vous prévenir au debut du check in
8
Julie
11 de jan. de 2025
·
A estadia foi de 6 noites
Provided drinking water, beach towels and amazing breakfast. Staff was kind and helpful aside from one grumpy security guard. Pool area is gorgeous. Walking distance to beach and great food. Rooms had good air conditioning. Beds and pillows weren't the comfiest but met our needs. Shower drain was somewhat clogged so some draining issues. Overall great experience, we would definitely stay again.
Provided drinking water, beach towels and amazing breakfast. Staff was kind and helpful aside from one grumpy security guard. Pool area is gorgeous. Walking distance to beach and great food. Rooms had good air conditioning. Beds and pillows weren't the comfiest but met our needs. Shower drain was somewhat clogged so some draining issues. Overall great experience, we would definitely stay again.
10
Bryony
29 de mar. de 2024
·
A estadia foi de 14 noites
We had an excellent stay here ! The rooms were large and cleaned excellently every day, the staff were all really friendly and the breakfast was plentiful and tasty with fresh eggs served to taste which were great! It was a great base for us. 5 minute walk to 5th Ave and plenty out so that it was so quiet on a night time! The waiting staff work really hard here! Fabian who we saw every morning always went out of his way to speak to our children and we were always checked on to see if we needed anything. The bar staff also work really hard and always smile and say hello! It really was a perfect 2 week stay! Thank you to everyone!
We had an excellent stay here ! The rooms were large and cleaned excellently every day, the staff were all really friendly and the breakfast was plentiful and tasty with fresh eggs served to taste which were great! It was a great base for us. 5 minute walk to 5th Ave and plenty out so that it was so quiet on a night time! The waiting staff work really hard here! Fabian who we saw every morning always went out of his way to speak to our children and we were always checked on to see if we needed anything. The bar staff also work really hard and always smile and say hello! It really was a perfect 2 week stay! Thank you to everyone!
10
Ivonei
26 de set. de 2024
·
A estadia foi de 3 noites
Hotel limpo, organizado, cheiroso, bem localizado e com chuveiro muito bom, amamos nossa estadia, café da manhã a maravilhoso com ovos feitos na hora, panquecas, frutas frescas, grande variedade de produtos, amamos e com certeza voltaremos, perto da praia e da 5 avenida, piscina bem limpa e aquecida, manutenção em dia. Indico e recomendo muito
Hotel limpo, organizado, cheiroso, bem localizado e com chuveiro muito bom, amamos nossa estadia, café da manhã a maravilhoso com ovos feitos na hora, panquecas, frutas frescas, grande variedade de produtos, amamos e com certeza voltaremos, perto da praia e da 5 avenida, piscina bem limpa e aquecida, manutenção em dia. Indico e recomendo muito
6
Ramon de Jesus
26 de dez. de 2024
·
A estadia foi de 5 noites
Colchones durísimos, limpieza terrible había cucarachitas en la habitación! Toallas en estado terrible, para el precio que uno paga.
Colchones durísimos, limpieza terrible había cucarachitas en la habitación! Toallas en estado terrible, para el precio que uno paga.
10
Doga
18 de out. de 2024
·
A estadia foi de 3 noites
We really enjoyed staying there. I felt like we were just at home. It was clean, quiet and authentic. Staff were friendly and helpful. It is worth every penny
We really enjoyed staying there. I felt like we were just at home. It was clean, quiet and authentic. Staff were friendly and helpful. It is worth every penny
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são geralmente confortáveis e alguns são espaçosos, mas as unidades voltadas para a rua podem ser barulhentas e as camas/travesseiros tendem a ser firmes. Reclamações recorrentes incluem ar condicionado barulhento ou com defeito, privacidade limitada no banheiro (paredes parciais) e Wi‑Fi fraco nos quartos.
Avaliações dos hóspedes relacionadas
10
Igor
27 de out. de 2024
·
A estadia foi de 6 noites
O recepcionista na chegada, cumpriu seu papel sem nhuma simpatia ou cordialidade. Nos outros dias, com outros pessoas, tudo mudou. Localização boa, quartos amplos e confortáveis. A única coisa que achei desconfortável, foi o banheiro cuja parede não ia até o teto, não impedindo que um eventual mal cheiro vazasse para o quarto. Breakfast muito bom.
O recepcionista na chegada, cumpriu seu papel sem nhuma simpatia ou cordialidade. Nos outros dias, com outros pessoas, tudo mudou. Localização boa, quartos amplos e confortáveis. A única coisa que achei desconfortável, foi o banheiro cuja parede não ia até o teto, não impedindo que um eventual mal cheiro vazasse para o quarto. Breakfast muito bom.
6
Laura Fatima
28 de nov. de 2025
·
A estadia foi de 1 noite
En general esta lindo el hotel, el único pero que pondría es l privacidad del baño, ya que al no tener techo se siente poca privacidad
En general esta lindo el hotel, el único pero que pondría es l privacidad del baño, ya que al no tener techo se siente poca privacidad
10
Moises Alberto
19 de jun. de 2025
·
A estadia foi de 6 noites
Everything at this property was lovely. It was quite and calm. The pool was great. Very walkable to the strip of playa del carmen. The only thing were the beds and pillows a little stiff. Overall everything was great and had a good time stay here.
Everything at this property was lovely. It was quite and calm. The pool was great. Very walkable to the strip of playa del carmen. The only thing were the beds and pillows a little stiff. Overall everything was great and had a good time stay here.
8
Grant L
10 de set. de 2024
·
A estadia foi de 2 noites
It was ok, wifi is not really good in the rooms
It was ok, wifi is not really good in the rooms
8
Mathieu
1 de mar. de 2025
·
A estadia foi de 7 noites
Mis à part le lit inconfortable, tout était très bien
Mis à part le lit inconfortable, tout était très bien
8
Angela
30 de abr. de 2024
·
A estadia foi de 4 noites
Overall the hotel was a great option due to the price of the room and location. Bed was comfortable, decent size TV, rainfall shower and lounging area. The hotel felt safe and the pool was a great place to hang out and relax. Only a few spots see the sun though so get there early if you want to reserve a sunny chair. Things we didn't like were the price of the food and drinks were way too high. Two drinks cost $26 USD! That's too much and seems they are trying to make their money in price of drinks to compensate the cheap price of room. Breakfast buffet wasn't very good either. Poor quality hot food. Best part was the fresh juice and egg made to order. Everything else can go on the garbage. Elevator seemed to be out of service multiple times and the AC stopped working in our room. I will say the staff was quick to fix it though!
Overall the hotel was a great option due to the price of the room and location. Bed was comfortable, decent size TV, rainfall shower and lounging area. The hotel felt safe and the pool was a great place to hang out and relax. Only a few spots see the sun though so get there early if you want to reserve a sunny chair. Things we didn't like were the price of the food and drinks were way too high. Two drinks cost $26 USD! That's too much and seems they are trying to make their money in price of drinks to compensate the cheap price of room. Breakfast buffet wasn't very good either. Poor quality hot food. Best part was the fresh juice and egg made to order. Everything else can go on the garbage. Elevator seemed to be out of service multiple times and the AC stopped working in our room. I will say the staff was quick to fix it though!
8
Grant L
30 de ago. de 2024
·
A estadia foi de 3 noites
El internet en las habitaciones malo, y no me dejaron quedarme en el restaurante a pesar de que les expliqué que necesitaba hacer algo de trabajo me pidieron que me retirara a las 11am cuando acabó el desayuno
El internet en las habitaciones malo, y no me dejaron quedarme en el restaurante a pesar de que les expliqué que necesitaba hacer algo de trabajo me pidieron que me retirara a las 11am cuando acabó el desayuno
8
Grant
10 de set. de 2024
·
A estadia foi de 1 noite
Estuvo bien, solo que el internet no funciona en las habitaciones
Estuvo bien, solo que el internet no funciona en las habitaciones
10
Davinder
7 de ago. de 2023
·
A estadia foi de 4 noites
Everything in the hotel was great the only issue i had was the noise in the room from th airconditioning and the noise of toilet flushes and showers from the room above. Pool and bar staff were exceptionally good and very courteous.
Everything in the hotel was great the only issue i had was the noise in the room from th airconditioning and the noise of toilet flushes and showers from the room above. Pool and bar staff were exceptionally good and very courteous.
10
Juan Carlos
27 de nov. de 2025
·
A estadia foi de 2 noites
Un lugar muy bien ubicado, concierge amables y atentos, habitaciones amplias, limpias y comodas, albercas en buen estado, alimentos de excelente calidad y variedad.
Un lugar muy bien ubicado, concierge amables y atentos, habitaciones amplias, limpias y comodas, albercas en buen estado, alimentos de excelente calidad y variedad.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
Os funcionários são frequentemente descritos como simpáticos e atenciosos, especialmente as equipes do restaurante e do bar. No entanto, preocupações recorrentes se concentram nas interações e políticas da recepção (por exemplo, depósitos, devolução de passaportes, pagamento de impostos), com alguns hóspedes achando o serviço pouco prestativo ou inflexível.
Avaliações dos hóspedes relacionadas
6
Xenia Ceja
24 de jan. de 2025
·
A estadia foi de 4 noites
We stayed here with a 6yr old for four nights as we had several activities planned and did not feel the need to pay for an all inclusive resort during this part of our trip. Honest review as followed. Room: We stayed on a first level room in front of the pool, The hotel itself if lovely and kept clean. Room could have been cleaner, but no smell was noticed and the air conditioning worked great. The beds were ok pillows very uncomfortable, firm and bulky and they did not replace them when asked to. Staff: The staff at the reception desk were not friendly or welcoming, however the bar staff, housekeeper, and security guards were great and friendly. Amenities: The pool is not heated but it is kept clean and has a swim up bar. The restaurant is decently priced and food was good. Location: Short safe walk to Quinta Avenida and Beach access, restaurants and shopping Parking is included, safe, and gated. Overall it was an ok stay, but I would probably not stay there again.
We stayed here with a 6yr old for four nights as we had several activities planned and did not feel the need to pay for an all inclusive resort during this part of our trip. Honest review as followed. Room: We stayed on a first level room in front of the pool, The hotel itself if lovely and kept clean. Room could have been cleaner, but no smell was noticed and the air conditioning worked great. The beds were ok pillows very uncomfortable, firm and bulky and they did not replace them when asked to. Staff: The staff at the reception desk were not friendly or welcoming, however the bar staff, housekeeper, and security guards were great and friendly. Amenities: The pool is not heated but it is kept clean and has a swim up bar. The restaurant is decently priced and food was good. Location: Short safe walk to Quinta Avenida and Beach access, restaurants and shopping Parking is included, safe, and gated. Overall it was an ok stay, but I would probably not stay there again.
10
Jeanne
27 de mar. de 2025
·
A estadia foi de 6 noites
Just a great little hotel. Quiet but walkable to most everything in playa. Very clean and staff was friendly and sweet. Breakfast buffet was very good. My only minor complaint is the beds were pretty firm but still slept well. Only 3 blocks from the Playa Alterna bus station. Many dining options right by hotel. Pool was fantastic!
Just a great little hotel. Quiet but walkable to most everything in playa. Very clean and staff was friendly and sweet. Breakfast buffet was very good. My only minor complaint is the beds were pretty firm but still slept well. Only 3 blocks from the Playa Alterna bus station. Many dining options right by hotel. Pool was fantastic!
6
Emily
1 de jun. de 2025
·
A estadia foi de 1 noite
This was my 3rd stay at this property. I wish they had a way to pay for breakfast in the dining area versus having to go down to pay then back up to eat. When I was checking in after about 13 hours of travel time, I forgot to get my passport back due to exhaustion. I never realized it, and after 3 times of going down to the front desk, they still never handed it back to me. I checked out and realized I never got it once I was hours away. I wish they had brought it to my room after I checked in or at least had given it back on one of the 3 times I went to the front desk. They did keep it safe for a friend to pick up a couple days later.
This was my 3rd stay at this property. I wish they had a way to pay for breakfast in the dining area versus having to go down to pay then back up to eat. When I was checking in after about 13 hours of travel time, I forgot to get my passport back due to exhaustion. I never realized it, and after 3 times of going down to the front desk, they still never handed it back to me. I checked out and realized I never got it once I was hours away. I wish they had brought it to my room after I checked in or at least had given it back on one of the 3 times I went to the front desk. They did keep it safe for a friend to pick up a couple days later.
10
Wendy
30 de jan. de 2025
·
A estadia foi de 8 noites
We had a great time at HM Playa del Carmen right from the beginning when we were greeted by the highly efficient Minerva at the front desk. We appreciated having our Expedia VIP status recognized and the sparkling wine in the room as well as the option of a room upgrade and most importantly a very late check out till 4 pm which worked out perfectly for our 7:30 pm flight. The breakfast and bar staff were very friendly and worked hard to meet our needs and the breakfast itself was varied and plentiful and set us up for a great start to the day. We loved the location - we are walkers so enjoyed walking along 5th Avenue past all the craziness to Punta Esmerelda and then along the ocean and public beaches coming up at calle 38 and into our favourite lunch time spot Chela de Playa for craft beer, an excellent orange gin and tonic and the best torta in Mexico. Other great spots that deserve mention are Sirjan Persian restaurant and Indiana Jones restaurant which are both in easy walking distance. If you need a taxi, turn left out of the hotel and Daniel's taxi is usually there on the left corner.
We had a great time at HM Playa del Carmen right from the beginning when we were greeted by the highly efficient Minerva at the front desk. We appreciated having our Expedia VIP status recognized and the sparkling wine in the room as well as the option of a room upgrade and most importantly a very late check out till 4 pm which worked out perfectly for our 7:30 pm flight. The breakfast and bar staff were very friendly and worked hard to meet our needs and the breakfast itself was varied and plentiful and set us up for a great start to the day. We loved the location - we are walkers so enjoyed walking along 5th Avenue past all the craziness to Punta Esmerelda and then along the ocean and public beaches coming up at calle 38 and into our favourite lunch time spot Chela de Playa for craft beer, an excellent orange gin and tonic and the best torta in Mexico. Other great spots that deserve mention are Sirjan Persian restaurant and Indiana Jones restaurant which are both in easy walking distance. If you need a taxi, turn left out of the hotel and Daniel's taxi is usually there on the left corner.
6
Guadalupe
16 de fev. de 2025
·
A estadia foi de 3 noites
Todo estuvo bien a excepción del recepcionista Brayan una persona racista y despota desde q llegamos mi esposo y yo al hotel ese hombre Brayan c porto muy grosero con nosotros, pero de todo lo demás estuvo excelente.
Todo estuvo bien a excepción del recepcionista Brayan una persona racista y despota desde q llegamos mi esposo y yo al hotel ese hombre Brayan c porto muy grosero con nosotros, pero de todo lo demás estuvo excelente.
10
Felipe
10 de set. de 2025
·
A estadia foi de 3 noites
Esta muy conmoda la habitacion, y el desayuno muy rico, hacen unos omeletes muy sabrosos Jesus nos atendio super bien y tienen varias opciones muy ricas para desayunar. El check in fue muy sencillo, Roman fue muy amable, el dia del check out saldriamos muy temprano y nos tenian box lunch para el camino. Tienen muy buena seguridad en el estacionamiento, los chicos fueron muy amables y disponibles para abrir aunque fuera muy temprano por la manana. La alberca esta super, muy relax. Muy cerca de la quinta avenida. Sin duda regredariamos
Esta muy conmoda la habitacion, y el desayuno muy rico, hacen unos omeletes muy sabrosos Jesus nos atendio super bien y tienen varias opciones muy ricas para desayunar. El check in fue muy sencillo, Roman fue muy amable, el dia del check out saldriamos muy temprano y nos tenian box lunch para el camino. Tienen muy buena seguridad en el estacionamiento, los chicos fueron muy amables y disponibles para abrir aunque fuera muy temprano por la manana. La alberca esta super, muy relax. Muy cerca de la quinta avenida. Sin duda regredariamos
2
Kevin
16 de mar. de 2024
·
A estadia foi de 2 noites
Los de recepción no tienen buena actitud de ambos turnos, de ahí en fuera todo el personal muy amable
Los de recepción no tienen buena actitud de ambos turnos, de ahí en fuera todo el personal muy amable
10
Jovanni
10 de set. de 2025
·
A estadia foi de 5 noites
Everything was awesome , great bar staff .
Everything was awesome , great bar staff .
2
carlos
8 de mar. de 2023
·
I guess it’s not a trip to Mexico if you don’t get shaken down in one way or another. I just didn’t expect it from the hotel. At check in I was advised that’s there’s a governmental eco tax, equivalent to $12 dollars. I gave them my credit card and they said it was cash only. Hmmm. I didn’t have cash and I was allowed to check in. At check out I was told I had a balance of said tax. I literally didn’t have cash, didn’t use any on this trip. I offered again to pay with my credit card and they said it’s cash only. They said they would need to hold my luggage as collateral while I go get the cash. Again, $11USD. Then when I said what happens if I just leave without paying, the attendant pointed to the security guard and said he wouldn’t let me leave. I refused to leave my luggage and gave in and went to the ATM across the street. With ATM fees it came out to $20. It’s a shame because otherwise it was a good stay there. That just left a VERY bad taste.
I guess it’s not a trip to Mexico if you don’t get shaken down in one way or another. I just didn’t expect it from the hotel. At check in I was advised that’s there’s a governmental eco tax, equivalent to $12 dollars. I gave them my credit card and they said it was cash only. Hmmm. I didn’t have cash and I was allowed to check in. At check out I was told I had a balance of said tax. I literally didn’t have cash, didn’t use any on this trip. I offered again to pay with my credit card and they said it’s cash only. They said they would need to hold my luggage as collateral while I go get the cash. Again, $11USD. Then when I said what happens if I just leave without paying, the attendant pointed to the security guard and said he wouldn’t let me leave. I refused to leave my luggage and gave in and went to the ATM across the street. With ATM fees it came out to $20. It’s a shame because otherwise it was a good stay there. That just left a VERY bad taste.
6
moises
14 de abr. de 2024
·
A estadia foi de 4 noites
Front desk person wasn't helpful at all
Front desk person wasn't helpful at all
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localização central e acessível a pé, perto da Quinta Avenida, acesso à praia e às estações de ônibus ADO, sendo geralmente mais tranquilo do que a área do bar. Alguns mencionaram ruído de tráfego nos quartos com vista para a cidade ou acharam a área imediata menos atraente.
Avaliações dos hóspedes relacionadas
10
Irene
29 de mar. de 2025
·
A estadia foi de 3 noites
We had a fantastic stay at HM Playa del Carmen! This beautiful boutique hotel is close to the main road, beach, and ferry, making it easy to explore. The well-maintained pool and poolside bar were perfect for relaxing with great drinks and snacks. Plus, the convenient and secure parking space, ideal for those travelling by car, and the attentive staff made our experience even better!
We had a fantastic stay at HM Playa del Carmen! This beautiful boutique hotel is close to the main road, beach, and ferry, making it easy to explore. The well-maintained pool and poolside bar were perfect for relaxing with great drinks and snacks. Plus, the convenient and secure parking space, ideal for those travelling by car, and the attentive staff made our experience even better!
10
Froila
26 de jul. de 2025
·
A estadia foi de 1 noite
We like the location.
We like the location.
10
Jeanne
27 de mar. de 2025
·
A estadia foi de 6 noites
Just a great little hotel. Quiet but walkable to most everything in playa. Very clean and staff was friendly and sweet. Breakfast buffet was very good. My only minor complaint is the beds were pretty firm but still slept well. Only 3 blocks from the Playa Alterna bus station. Many dining options right by hotel. Pool was fantastic!
Just a great little hotel. Quiet but walkable to most everything in playa. Very clean and staff was friendly and sweet. Breakfast buffet was very good. My only minor complaint is the beds were pretty firm but still slept well. Only 3 blocks from the Playa Alterna bus station. Many dining options right by hotel. Pool was fantastic!
10
Luiz Augusto
31 de jan. de 2026
·
A estadia foi de 3 noites
Localização muito boa Perto de tudo e sem barulho ao mesmo tempo Ótimo Café da manhã
Localização muito boa Perto de tudo e sem barulho ao mesmo tempo Ótimo Café da manhã
10
Romy
28 de nov. de 2024
·
A estadia foi de 4 noites
The hotel is located in a very convenient area. It is very close to the Quinta Avenida and Plaza Las Perlas (pickup point to go to many tours). It is also quiet and full of plants which give it a cozy and appealing design. The staff is friendly and helpful. I had a great time staying there and would stay again for sure.
The hotel is located in a very convenient area. It is very close to the Quinta Avenida and Plaza Las Perlas (pickup point to go to many tours). It is also quiet and full of plants which give it a cozy and appealing design. The staff is friendly and helpful. I had a great time staying there and would stay again for sure.
10
Karla Patricia Cordova de
21 de set. de 2024
·
A estadia foi de 3 noites
Excellent staff and clean. Perfect location to esplore the beach and town. Yiu can immerse in the community. Our group of six felt safe walking as early 4am and a night in town until 1am.
Excellent staff and clean. Perfect location to esplore the beach and town. Yiu can immerse in the community. Our group of six felt safe walking as early 4am and a night in town until 1am.
10
Monica
25 de ago. de 2024
·
A estadia foi de 2 noites
Clean , quiet, close to 5a Ave. Close to bus station. Family friendly!
Clean , quiet, close to 5a Ave. Close to bus station. Family friendly!
8
Margarita
5 de jun. de 2025
·
A estadia foi de 3 noites
Place was stunning, staff was amazing, and the breakfast incredible. Inside the hotel and all common areas including pool and bar were quiet and relaxing. Although I loved the layout of our 2nd level junior suite and terrace, the noise was such a nuisance. Late nights with traffic and partygoers and bright and early in the morning with the rush hour traffic sleep was difficult. Other than that everything was great!
Place was stunning, staff was amazing, and the breakfast incredible. Inside the hotel and all common areas including pool and bar were quiet and relaxing. Although I loved the layout of our 2nd level junior suite and terrace, the noise was such a nuisance. Late nights with traffic and partygoers and bright and early in the morning with the rush hour traffic sleep was difficult. Other than that everything was great!
8
Livia
10 de nov. de 2024
·
A estadia foi de 1 noite
O hotel é super bem localizado, a 2 quarteirões da Quinta Avenida! A área da piscina é linda e conta com bar molhado. Os funcionários são simpáticos e o quarto standard é simples mas muito limpo.
O hotel é super bem localizado, a 2 quarteirões da Quinta Avenida! A área da piscina é linda e conta com bar molhado. Os funcionários são simpáticos e o quarto standard é simples mas muito limpo.
8
Kathleen M
19 de abr. de 2025
·
A estadia foi de 1 noite
The rooms and pool were delightful, clean and comfortable. The lobby did not reflect the quality of the rooms, which were very nice. Similarly, the neighborhood did not seem desirable, but it was walking distance to Quinta Avenida with various shops and greats spots to eat. The service was very friendly. Overall, a nice stopover en route to the airport.
The rooms and pool were delightful, clean and comfortable. The lobby did not reflect the quality of the rooms, which were very nice. Similarly, the neighborhood did not seem desirable, but it was walking distance to Quinta Avenida with various shops and greats spots to eat. The service was very friendly. Overall, a nice stopover en route to the airport.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
O café da manhã é amplamente elogiado pela qualidade e variedade, incluindo ovos feitos na hora; muitos também gostaram do bar/restaurante no local. Alguns acharam o café da manhã repetitivo ou caro e as bebidas, caras.
Avaliações dos hóspedes relacionadas
8
Sunil
23 de nov. de 2025
·
A estadia foi de 1 noite
Room was clean,breakfast was great with good choices of fresh Omellettes ,fruit cereal and coffee.The hotel is in a good location and easy to move around walking.Ado bus station is 5 min walk.Pool was good as well with a good selection of bites and drinks at the bar.
Room was clean,breakfast was great with good choices of fresh Omellettes ,fruit cereal and coffee.The hotel is in a good location and easy to move around walking.Ado bus station is 5 min walk.Pool was good as well with a good selection of bites and drinks at the bar.
10
Rhea
1 de mar. de 2024
·
A estadia foi de 7 noites
Great location, but far enough from the action that it’s quiet. Great stay at HM Playa, with an excellent breakfast Buffett! Will definitely book here again!
Great location, but far enough from the action that it’s quiet. Great stay at HM Playa, with an excellent breakfast Buffett! Will definitely book here again!
10
Luiz Augusto
31 de jan. de 2026
·
A estadia foi de 3 noites
Localização muito boa Perto de tudo e sem barulho ao mesmo tempo Ótimo Café da manhã
Localização muito boa Perto de tudo e sem barulho ao mesmo tempo Ótimo Café da manhã
8
Carla Cristina
30 de mar. de 2025
·
A estadia foi de 7 noites
A localização é muito boa, porém devem aprimorar um pouco mais o café da manhã. Achei muito repetitivo, sem opção.
A localização é muito boa, porém devem aprimorar um pouco mais o café da manhã. Achei muito repetitivo, sem opção.
10
Shaun
20 de jan. de 2023
·
A estadia foi de 5 noites
Staff were really friendly and great service. Breakfast was great. Pool nice area and clean. I did not like Metal chairs and beds short. No coffee maker in room.
Staff were really friendly and great service. Breakfast was great. Pool nice area and clean. I did not like Metal chairs and beds short. No coffee maker in room.
10
Felipe
10 de set. de 2025
·
A estadia foi de 3 noites
Esta muy conmoda la habitacion, y el desayuno muy rico, hacen unos omeletes muy sabrosos Jesus nos atendio super bien y tienen varias opciones muy ricas para desayunar. El check in fue muy sencillo, Roman fue muy amable, el dia del check out saldriamos muy temprano y nos tenian box lunch para el camino. Tienen muy buena seguridad en el estacionamiento, los chicos fueron muy amables y disponibles para abrir aunque fuera muy temprano por la manana. La alberca esta super, muy relax. Muy cerca de la quinta avenida. Sin duda regredariamos
Esta muy conmoda la habitacion, y el desayuno muy rico, hacen unos omeletes muy sabrosos Jesus nos atendio super bien y tienen varias opciones muy ricas para desayunar. El check in fue muy sencillo, Roman fue muy amable, el dia del check out saldriamos muy temprano y nos tenian box lunch para el camino. Tienen muy buena seguridad en el estacionamiento, los chicos fueron muy amables y disponibles para abrir aunque fuera muy temprano por la manana. La alberca esta super, muy relax. Muy cerca de la quinta avenida. Sin duda regredariamos
8
Angela
30 de abr. de 2024
·
A estadia foi de 4 noites
Overall the hotel was a great option due to the price of the room and location. Bed was comfortable, decent size TV, rainfall shower and lounging area. The hotel felt safe and the pool was a great place to hang out and relax. Only a few spots see the sun though so get there early if you want to reserve a sunny chair. Things we didn't like were the price of the food and drinks were way too high. Two drinks cost $26 USD! That's too much and seems they are trying to make their money in price of drinks to compensate the cheap price of room. Breakfast buffet wasn't very good either. Poor quality hot food. Best part was the fresh juice and egg made to order. Everything else can go on the garbage. Elevator seemed to be out of service multiple times and the AC stopped working in our room. I will say the staff was quick to fix it though!
Overall the hotel was a great option due to the price of the room and location. Bed was comfortable, decent size TV, rainfall shower and lounging area. The hotel felt safe and the pool was a great place to hang out and relax. Only a few spots see the sun though so get there early if you want to reserve a sunny chair. Things we didn't like were the price of the food and drinks were way too high. Two drinks cost $26 USD! That's too much and seems they are trying to make their money in price of drinks to compensate the cheap price of room. Breakfast buffet wasn't very good either. Poor quality hot food. Best part was the fresh juice and egg made to order. Everything else can go on the garbage. Elevator seemed to be out of service multiple times and the AC stopped working in our room. I will say the staff was quick to fix it though!
8
melanie
19 de jan. de 2025
·
A estadia foi de 3 noites
While pricey, this hotel offers a tranquil haven from the hustle of Playa. Great location and a really lovely hotel with pool and well priced happy hour !
While pricey, this hotel offers a tranquil haven from the hustle of Playa. Great location and a really lovely hotel with pool and well priced happy hour !
10
Bryony
29 de mar. de 2024
·
A estadia foi de 14 noites
We had an excellent stay here ! The rooms were large and cleaned excellently every day, the staff were all really friendly and the breakfast was plentiful and tasty with fresh eggs served to taste which were great! It was a great base for us. 5 minute walk to 5th Ave and plenty out so that it was so quiet on a night time! The waiting staff work really hard here! Fabian who we saw every morning always went out of his way to speak to our children and we were always checked on to see if we needed anything. The bar staff also work really hard and always smile and say hello! It really was a perfect 2 week stay! Thank you to everyone!
We had an excellent stay here ! The rooms were large and cleaned excellently every day, the staff were all really friendly and the breakfast was plentiful and tasty with fresh eggs served to taste which were great! It was a great base for us. 5 minute walk to 5th Ave and plenty out so that it was so quiet on a night time! The waiting staff work really hard here! Fabian who we saw every morning always went out of his way to speak to our children and we were always checked on to see if we needed anything. The bar staff also work really hard and always smile and say hello! It really was a perfect 2 week stay! Thank you to everyone!
8
Adolfo Pedro
27 de set. de 2025
·
A estadia foi de 3 noites
El desayuno muy bueno
El desayuno muy bueno
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Bárbara
semana passada
·
A estadia foi de 1 noite
Café da manhã muito bom, bem localizado, funcionários prestativos.
Café da manhã muito bom, bem localizado, funcionários prestativos.
10
Antonio Carlos
20 de ago. de 2026
·
A estadia foi de 4 noites
Excelente local , perto da quinta avenida , perto do ferry boat pra Cozumel , café da manhã excelente , podem ir de olhos fechados , voltaria fácil
Excelente local , perto da quinta avenida , perto do ferry boat pra Cozumel , café da manhã excelente , podem ir de olhos fechados , voltaria fácil
10
Andre
31 de jul. de 2026
·
A estadia foi de 3 noites
Equipe muito atenciosa. Hotel bem localizado e na melhor área da cidade. Café da manhã muito bom.
Equipe muito atenciosa. Hotel bem localizado e na melhor área da cidade. Café da manhã muito bom.
8
Fernanda Midori
18 de jul. de 2026
·
A estadia foi de 3 noites
O hotel é bonito, mas pra mim não valeu a pena! O ar condicionado do quarto fazia um barulho muito alto… impossível de dormir. Após a primeira reclamação, disseram que o técnico consertou o problema. Contudo, o barulho piorou demais e quando reclamei na recepção, a solução que eles me deram foi de simplesmente de “desligar o ar condicionado”. Não vieram no quarto verificar a piora dobarulho e nem sugeriram trocar de quarto, apesar do hotel não estar lotado. No dia seguinte vieram nos procurar após o café da manhã e, somente quando mostrei o vídeo provando a altura do barulho, ficaram assustados e tentaram compensar o inconveniente causado. Mas após 3 noites no hotel, já não havia o que ser feito. Infelizmente não tive uma boa experiência.
O hotel é bonito, mas pra mim não valeu a pena! O ar condicionado do quarto fazia um barulho muito alto… impossível de dormir. Após a primeira reclamação, disseram que o técnico consertou o problema. Contudo, o barulho piorou demais e quando reclamei na recepção, a solução que eles me deram foi de simplesmente de “desligar o ar condicionado”. Não vieram no quarto verificar a piora dobarulho e nem sugeriram trocar de quarto, apesar do hotel não estar lotado. No dia seguinte vieram nos procurar após o café da manhã e, somente quando mostrei o vídeo provando a altura do barulho, ficaram assustados e tentaram compensar o inconveniente causado. Mas após 3 noites no hotel, já não havia o que ser feito. Infelizmente não tive uma boa experiência.
10
Renata
16 de jul. de 2026
·
A estadia foi de 6 noites
O Hotel é exatamamente como nas fotos. O café da manhã é excelente, assim como os quartos, e o hotel como um todo. Os funcionários são muito prestativos, com elogio especial à funcionária Gabriela (recepção). A localiação é excelente: perto da 5a avenida, nos possibilitando fazer tudo a pé. Inclusive fomos a pé pegar o ferry para Cozumel.
O Hotel é exatamamente como nas fotos. O café da manhã é excelente, assim como os quartos, e o hotel como um todo. Os funcionários são muito prestativos, com elogio especial à funcionária Gabriela (recepção). A localiação é excelente: perto da 5a avenida, nos possibilitando fazer tudo a pé. Inclusive fomos a pé pegar o ferry para Cozumel.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 11:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-09: NO DATA
- 2026-11-10: 116.51266049990845USD
- 2026-11-11: 131.4283099956894USD
- 2026-11-12: 131.4283099956894USD
- 2026-11-13: 117.82992717732239USD
- 2026-11-14: 117.64049787480927USD
- 2026-11-15: 117.64049787480927USD
- 2026-11-16: 113.47455075162506USD
- 2026-11-17: 113.69306280830384USD
- 2026-11-18: 113.69306280830384USD
- 2026-11-19: 156.57572847354126USD
- 2026-11-20: 113.69306280830384USD
- 2026-11-21: 118.90931598516083USD
- 2026-11-22: 113.69306280830384USD
- 2026-11-23: 118.90931598516083USD
- 2026-11-24: 118.90931598516083USD
- 2026-11-25: NO DATA
- 2026-11-26: 114.70157410233307USD
- 2026-11-27: 109.52007047726441USD
- 2026-11-28: 128.60871230408478USD
- 2026-11-29: 119.55387592556764USD
- 2026-11-30: 137.06749687019348USD
- 2026-12-01: 129.34181383016968USD
- 2026-12-02: 130.4033854094467USD
- 2026-12-03: 132.8381088414917USD
- 2026-12-04: 132.50554610112763USD
- 2026-12-05: 175.2377523333893USD
- 2026-12-06: 137.06749687019348USD
- 2026-12-07: 132.8381088414917USD
- 2026-12-08: 117.55134366236115USD
- 2026-12-09: 118.90931598516083USD
- 2026-12-10: 115.77956748252869USD
- 2026-12-11: 117.85022894778443USD
- 2026-12-12: 109.60101378925324USD
- 2026-12-13: 109.60101378925324USD
- 2026-12-14: 111.54376389015198USD
- 2026-12-15: 109.60101378925324USD
- 2026-12-16: 122.56264765853119USD
- 2026-12-17: 114.73631514541627USD
- 2026-12-18: 119.96234482447815USD
- 2026-12-19: 127.50420579867554USD
- 2026-12-20: 131.83802967425538USD
- 2026-12-21: 130.0185111498871USD
- 2026-12-22: 150.59802276507568USD
- 2026-12-23: 170.90261811721803USD
- 2026-12-24: 203.3279490271454USD
- 2026-12-25: 225.17980135661318USD
- 2026-12-26: 187.11529208088686USD
- 2026-12-27: 278.0471772415009USD
- 2026-12-28: 244.21205599447632USD
- 2026-12-29: 239.98266796577454USD
- 2026-12-30: 238.5728606112671USD
- 2026-12-31: 288.7724511216431USD
- 2027-01-01: 231.52389190837098USD
- 2027-01-02: 246.32675851753237USD
- 2027-01-03: 170.90261811721803USD
- 2027-01-04: 163.14873722836305USD
- 2027-01-05: 163.14873722836305USD
- 2027-01-06: 163.14873722836305USD
- 2027-01-07: 163.14873722836305USD
- 2027-01-08: 163.14873722836305USD
- 2027-01-09: 174.79375108181765USD
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- O alojamento dispõe dos seguintes elementos de segurança: extintor e detetor de fumo.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- O alojamento permite a estadia grátis de até 2 crianças com idade igual ou inferior a 6 anos, desde que ocupem o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
Dados da empresa
Número de registo do alojamento 009-025-001689/2026
- Tarifa de pequeno-almoço buffet: 300 MXN por adulto e 150 MXN por criança (valores aproximados)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Serviço de quartos
Balcão de turismo
Atividades
Piscina
Mergulho
Pesca
Andar a cavalo
Canoagem
Piscina exterior
Bicycle Tour Information
Mobiliário de exterior
Terraço
Fitness Center (nearby)
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Bar junto à piscina
Sala familiar
Beach Sun Loungers
Snack Bar/Deli
Serviços
Balcão de turismo
Limpeza a seco
Serviços de limpeza
Câmbio de moeda
Cofre
Aluguer de bicicletas
Depósito de bagagem
Área designada para fumadores
Lavagem de roupa própria
24-Hour Front Desk
Concierge Services
Estacionamento
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Serviço de transporte ao aeroporto
Estacionamento gratuito
Parking Onsite
Internet
Wi-fi gratuito