Hôtel du Jeu de Paume Versailles

Posizione top

We chose this hotel based on its advertised 24-hour front desk and proximity to Versailles, but our experience was unacceptable. After returning around 6:00 a.m. from a special event at Versailles, we realized we had accidentally left our room key inside our room. Instead of helping us verify our identity and regain access to our room, the overnight employee repeatedly questioned whether we were guests, yelled at us, and told us to leave and come back later—with no indication of when we would be allowed back into our room. Our passports, medications, and all of our belongings were locked inside. After I contacted Hotels.com, they were initially unable to reach the hotel and advised that, if we could not regain access to our belongings, we might need to contact the local authorities. Eventually another hotel employee arrived and explained that the overnight employee simply didn't know how to access guest rooms. We ultimately decided to leave and forfeit our final night because we no longer felt comfortable staying there. In addition, our room was not well maintained, the bathroom appeared poorly cleaned, the wet-room floor stayed constantly wet, and we never received housekeeping during our stay. A hotel can have maintenance issues, but denying a registered guest access to a paid room and leaving them with no certainty of when they could retrieve their passports and belongings is unacceptable. I cannot recommend staying here.

Nice location but small rooms with no aircon

The place is so incredibly hot one fan for the entire room one outlet the entire room disaster. A sweat fest a sauna. The shower needs to be squeezed every time and someone could fall and break their neck because there is no shower or bathtub. The water goes on the floor. You have to squeeze it over after every time you’re being.

Great location, friendly staff. Rooms in the upper floor were very small. Hotel has no air conditioning and thus the rooms were extremely hot, The provided ventilators were not enough to cool the rooms during the heatwave in June. I would not recommend this hotel in summer.