Holiday Inn Express Cheektowaga North East by IHG

Location was really good, easy to walk for coffee /food. Their breakfast and parking is great.

I had booked a double room with two beds when we checked in we were given a room with one king size bed. When going to the front desk and ask them about it they said they didn’t know why that happened even though it shows on the system, we booked a double. However they were fully booked for the night. After going back-and-forth for a while, we were offered a pullout bed, which is completely painful. After asking if somebody would make up the bed for us, the gentleman at the front desk asked if we wanted him to do it. Apparently, he was the only one working in the hotel. We were not offered a refund for the night. We were told that the next day they will see if they can put us in a different room. nobody bothered to try to reach out to us until we went back to the front desk to ask. This is completely unacceptable as I had made this reservation months prior. When we wanted to check out late, we were only given one extra hour, even though they could’ve made an exception. So we ended up leaving early.

Everything was great. The beds where not very comfortable. I would stay again.

Rooms were fine. Clean. Booked 3 rooms. Parents had room right next to house keeping closet which was a little noisy. Breakfast ok

No one at reception for about an hour around 10pm. Given no explanation or apology or acknowledgement upon return.