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Sombra del Agua

From

86 $US

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Sombra del Agua - Image 1

Sombra del Agua - Chambre

Sombra del Agua - Chambre

Sombra del Agua - Réception

Sombra del Agua - Restaurant

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From

86 $US

/nuit

À propos de cet établissement

Profitez de la vue qui vous est offerte depuis un jardin et des nombreux équipements et services qui caractérisent l'hébergement, notamment l'accès Wi-Fi à Internet gratuit et un service de conciergerie. Parmi les services et équipements of...

Équipements

Profitez de la vue qui vous est offerte depuis un jardin et des nombreux équipements et services qui caractérisent l'hébergement, notamment l'accès Wi-Fi à Internet gratuit et un service de conciergerie. Parmi les services et équipements offerts par cet hôtel de style colonial vous trouvez également un service d'organisation de mariages et une salle de réception.

Services de l'établissement

Les équipements et services proposés incluent une réception ouverte 24 h/24, un personnel polyglotte et une consigne à bagages. Les espaces événements de cet hôtel comprennent un centre de conférence et une salle de réunion. Un parking aux horaires limités est disponible dans l'enceinte de l'hébergement.

Repas

Prenez un délicieux repas au restaurant et comblez tous vos petits creux en profitant du service d'étage (horaires limités) proposé par cet hôtel. L'hébergement vous invite à rejoindre son bar/salon pour une petite pause bien méritée. Un petit déjeuner préparé sur commande est servi tous les jours de 07 h 00 à 12 h 00 moyennant un supplément.

Chambres

Les 78 chambres climatisées de l'hébergement vous invitent à la détente et comprennent une TV connectée. Un accès gratuit au réseau Internet Wi-Fi et câblé vous permet de rester en contact avec le reste du monde et des chaînes par câble assurent votre divertissement. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un coffre-fort et un fer / une planche à repasser. Le service d'entretien est assuré tous les jours.

Emplacement

Hotel Sombra del Agua est la solution idéale pour profiter d'un séjour de charme à San Cristóbal de las Casas, en plein centre-ville, et découvrir les sites les plus prisés de la ville, comme Cathédrale de San Cristóbal de las Casas et Mesoamerican Museum of Jade (musée de l'ambre) qui se trouvent à deux pas. Cet hôtel se trouve à 0,5 km de Musée régional des costumes et à 0,5 km de Place du 31 Mars.

À proximité

Mesoamerican Museum of Jade (musée de l'ambre)(0.1 miles)
Cathédrale de San Cristóbal de las Casas(0.2 miles)
Musée de San Cristóbal(0.2 miles)
Place du 31 Mars(0.2 miles)
Église de San Nicolás(0.2 miles)
Ancien couvent de Saint-Domingue(0.2 miles)
Musée du textile maya(0.2 miles)
Foro Cultural Kinoki(0.3 miles)
Musée régional des costumes(0.3 miles)
Centre Culturel des Altos(0.3 miles)
Église Arcos del Carmen(0.4 miles)
Église de La Merced(0.4 miles)
Musée de l'Ambre(0.4 miles)
Musée de l'ambre du Chiapas(0.4 miles)
Marché artisanal de Santo Domingo(0.5 miles)
L'aéroport principal le plus proche est : Aéroport Ángel Albino Corzo International (TGZ)(48.3 miles)

Parking
Navette aéroport
Restaurant
Chambres non-fumeurs
Service en chambre
Organisation d'excursions

Emplacement

Calle Primero de Marzo 15, Centro, Zone centrale, San Cristóbal de Las Casas, Chiapas, Mexique

Mesoamerican Museum of Jade (musée de l'ambre) (0.1 miles)

Cathédrale de San Cristóbal de las Casas (0.2 miles)

Musée de San Cristóbal (0.2 miles)

Place du 31 Mars (0.2 miles)

Église de San Nicolás (0.2 miles)

Ancien couvent de Saint-Domingue (0.2 miles)

Plus d'informations sur l'emplacement

Options de chambre

9

Suite Deluxe, 2 lits doubles

Détails de la chambre

2 Lits Doubles

Couchages 4

Climatisation

Chauffage

Wi-Fi (gratuit)

12

Chambre Classique, 2 lits doubles

Détails de la chambre

2 Lits Doubles

Couchages 4

Climatisation

Chauffage

Wi-Fi (gratuit)

10

Suite Deluxe, 1 très grand lit

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

Climatisation

Chauffage

Wi-Fi (gratuit)

11

Chambre Familiale

Détails de la chambre

1 Très Grand Lit Double

et

1 Canapé-Lit

Couchages 3

Climatisation

Chauffage

Wi-Fi (gratuit)

12

Chambre Classique, 1 très grand lit

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

Climatisation

Chauffage

Wi-Fi (gratuit)

9

Suite, 1 très grand lit

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

Climatisation

Chauffage

Wi-Fi (gratuit)

13

Chambre Supérieure, 1 très grand lit

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

Climatisation

Chauffage

Wi-Fi (gratuit)

14

Chambre Supérieure, 2 lits doubles

Détails de la chambre

2 Lits Doubles

Couchages 4

Climatisation

Chauffage

Wi-Fi (gratuit)

Avis des voyageurs sur Sombra del Agua

9.2

Superbe

Basé sur 1 003 avis vérifiés

Qui séjourne ici ?

Affaires

35%

Couples

16%

Familles

37%

Groupes

9%

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

À Sombra del Agua, les voyageurs apprécient constamment l'emplacement central et propice aux promenades, le charmant design colonial et le patio, le personnel accueillant et attentionné, ainsi qu'un restaurant sur place que beaucoup considèrent comme le point culminant de leur séjour.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

À Sombra del Agua, les voyageurs apprécient constamment l'emplacement central et propice aux promenades, le charmant design colonial et le patio, le personnel accueillant et attentionné, ainsi qu'un restaurant sur place que beaucoup considèrent comme le point culminant de leur séjour.

Les chambres sont généralement confortables, beaucoup soulignant la qualité des lits, bien que plusieurs mentionnent le bruit provenant de la rue, du patio ou des chambres voisines. De nombreuses critiques signalent une connexion Wi-Fi aléatoire et des problèmes occasionnels avec le chauffage, la climatisation ou l'eau chaude ; le stationnement est hors site ou limité, ce qui rend les départs et les arrivées peu pratiques. Dans l'ensemble, attendez-vous à un séjour élégant et central, idéal pour les clients privilégiant l'ambiance et le service, les personnes ayant le sommeil léger et les conducteurs étant invités à planifier à l'avance.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Patio et espaces communs charmants, avec plusieurs clients appréciant les foyers du soir. Un parking est disponible, mais généralement hors site ou étroit, et les départs/arrivées peuvent être peu pratiques.

Avis de voyageur à ce sujet

6

Julio César

18 oct. 2024

·

A séjourné 1 nuit

MAL- ESTACIONAMIENTO A DOS CUADRAS UNO PIDE FACTURA TIENEN QUE SER EL MISMO DIA PARA ELABORAR Y AVECES SOLO FALTA UNA HR PARA TERMINAR EL DIA EN LO GRAL MAL

MAL- ESTACIONAMIENTO A DOS CUADRAS UNO PIDE FACTURA TIENEN QUE SER EL MISMO DIA PARA ELABORAR Y AVECES SOLO FALTA UNA HR PARA TERMINAR EL DIA EN LO GRAL MAL

8

Jorge

6 févr. 2025

·

A séjourné 2 nuits

Excelente hotel, el único detalle es la estacionada del vehículo, está a una cuadra y media del hotel. Al llegar al hotel se complica un poco la dejada del equipaje debido a que la calle del mismo está muy concurrida. El servicio y la comida, excelentes.

Excelente hotel, el único detalle es la estacionada del vehículo, está a una cuadra y media del hotel. Al llegar al hotel se complica un poco la dejada del equipaje debido a que la calle del mismo está muy concurrida. El servicio y la comida, excelentes.

8

Juan

29 juil. 2023

·

A séjourné 1 nuit

Hotel muy agradable, con habitaciones amplias pero muy dificil bajar el equipaje porque no hay donde aparcarse y la calle es de trafico intenso

Hotel muy agradable, con habitaciones amplias pero muy dificil bajar el equipaje porque no hay donde aparcarse y la calle es de trafico intenso

6

Jose Maria

3 août 2025

·

A séjourné 1 nuit

El estacionamiento es un tema que hay que mejorar

El estacionamiento es un tema que hay que mejorar

10

CECILIA GUADALUPE

29 juil. 2025

·

A séjourné 2 nuits

EXCELENTE UBICACION, CUENTA CON ESTACIONAMIENTO PRIVADO. TAMBIEN TIENE UN RESTAURANT ADENTRO DEL HOTEL, MUY LIMPIO. EXCELENTE AMABILIDAD DEL PERSONAL, ALTAMENTE RECOMENDADO. PASAMOS NUESTRA LUNA DE MIEL EN UN MUY BUEN HOTEL.

EXCELENTE UBICACION, CUENTA CON ESTACIONAMIENTO PRIVADO. TAMBIEN TIENE UN RESTAURANT ADENTRO DEL HOTEL, MUY LIMPIO. EXCELENTE AMABILIDAD DEL PERSONAL, ALTAMENTE RECOMENDADO. PASAMOS NUESTRA LUNA DE MIEL EN UN MUY BUEN HOTEL.

4

Hugo

15 sept. 2025

·

A séjourné 2 nuits

El concepto del Hotel está muy bien, el personal del Hotel bien. Lo malo, el ruido que hay dentro del hotel, no tienen sistema de calefacción (o por lo menos no servía en mi habitación), cucarachas en la regadera, pagué una Family Suite no lo vale, el personal del restaurante lo peor, sin experiencia y muy mala experiencia con su cocina, muy lento. Y lo peor, anuncian que tienen estacionamiento y no hay! Pagamos más de 300 pesos adicionales por día para estacionarnos, cuando está especificado que tienen en el Hotel como parte de los servicios.

El concepto del Hotel está muy bien, el personal del Hotel bien. Lo malo, el ruido que hay dentro del hotel, no tienen sistema de calefacción (o por lo menos no servía en mi habitación), cucarachas en la regadera, pagué una Family Suite no lo vale, el personal del restaurante lo peor, sin experiencia y muy mala experiencia con su cocina, muy lento. Y lo peor, anuncian que tienen estacionamiento y no hay! Pagamos más de 300 pesos adicionales por día para estacionarnos, cuando está especificado que tienen en el Hotel como parte de los servicios.

10

Megan

20 mars 2025

·

A séjourné 5 nuits

Beautiful hotel with excellent food. The courtyard is a lovely place to have breakfast in the morning or dinner at night, when they light a fire creating a great ambience. Staff were great. Very good central location but the hotel itself is really calm and tranquil. Really nice toiletries provided. Excellent value for money.

Beautiful hotel with excellent food. The courtyard is a lovely place to have breakfast in the morning or dinner at night, when they light a fire creating a great ambience. Staff were great. Very good central location but the hotel itself is really calm and tranquil. Really nice toiletries provided. Excellent value for money.

10

Mario

16 sept. 2024

·

A séjourné 4 nuits

Property and staff are nice. Parking situation is not ideal even for taxi and tour pick ups. Food was great. Overall great place.

Property and staff are nice. Parking situation is not ideal even for taxi and tour pick ups. Food was great. Overall great place.

10

Yannick

9 janv. 2023

·

A séjourné 19 365 nuits

Staff was very nice and accomodating. We cane back for another night. Ideal location in the city center. Parking not practical as 1 block away but still close. Laura and her colleagues at reception were fantastic and went above and beyond. Rooms are practical and large. Prefer 2nd floor for more natural light.

Staff was very nice and accomodating. We cane back for another night. Ideal location in the city center. Parking not practical as 1 block away but still close. Laura and her colleagues at reception were fantastic and went above and beyond. Rooms are practical and large. Prefer 2nd floor for more natural light.

8

MArio Alberto Cuesta

11 mai 2024

·

A séjourné 1 nuit

No hay estacionamiento

No hay estacionamiento

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Fréquemment salué comme étant très propre et bien entretenu. Quelques clients ont noté des problèmes tels que des nuisibles, des odeurs de moisi ou d'égout, ou du linge poussiéreux.

Avis de voyageur à ce sujet

8

Maria

6 févr. 2024

·

A séjourné 1 nuit

Esya bonito y bien ubicado pero huele muy mal como cañerias viejas nada agradable Lo demas si confortable Poco amables los de La recepcion y no tenia ningun beneficio vip

Esya bonito y bien ubicado pero huele muy mal como cañerias viejas nada agradable Lo demas si confortable Poco amables los de La recepcion y no tenia ningun beneficio vip

10

Irma

16 avr. 2023

·

A séjourné 4 nuits

Excelente hotel, limpio, buena ubicación, el personal super amable, sin duda regresaría.

Excelente hotel, limpio, buena ubicación, el personal super amable, sin duda regresaría.

10

Zayra

4 oct. 2025

·

A séjourné 6 nuits

Clean room, very nice staff.

Clean room, very nice staff.

4

joyce

25 mai 2024

·

A séjourné 3 nuits

Our hotel was full of ants. We left the hostel and still had ants crawling on us. They didn’t clean the room before we used it. The trash was full from the previous person.

Our hotel was full of ants. We left the hostel and still had ants crawling on us. They didn’t clean the room before we used it. The trash was full from the previous person.

10

Lupita

31 juil. 2023

·

A séjourné 1 nuit

Un lugar increíble, sin duda es una buena opción para pasar unos días en este bello lugar, aparte de que la ubicación es excelente, no tuve la oportunidad de consumir alimentos en el lugar, pero se veían exquisitos. Todo el personal muy amable y la limpieza de las habitaciones es impecable.

Un lugar increíble, sin duda es una buena opción para pasar unos días en este bello lugar, aparte de que la ubicación es excelente, no tuve la oportunidad de consumir alimentos en el lugar, pero se veían exquisitos. Todo el personal muy amable y la limpieza de las habitaciones es impecable.

4

Hugo

15 sept. 2025

·

A séjourné 2 nuits

El concepto del Hotel está muy bien, el personal del Hotel bien. Lo malo, el ruido que hay dentro del hotel, no tienen sistema de calefacción (o por lo menos no servía en mi habitación), cucarachas en la regadera, pagué una Family Suite no lo vale, el personal del restaurante lo peor, sin experiencia y muy mala experiencia con su cocina, muy lento. Y lo peor, anuncian que tienen estacionamiento y no hay! Pagamos más de 300 pesos adicionales por día para estacionarnos, cuando está especificado que tienen en el Hotel como parte de los servicios.

El concepto del Hotel está muy bien, el personal del Hotel bien. Lo malo, el ruido que hay dentro del hotel, no tienen sistema de calefacción (o por lo menos no servía en mi habitación), cucarachas en la regadera, pagué una Family Suite no lo vale, el personal del restaurante lo peor, sin experiencia y muy mala experiencia con su cocina, muy lento. Y lo peor, anuncian que tienen estacionamiento y no hay! Pagamos más de 300 pesos adicionales por día para estacionarnos, cuando está especificado que tienen en el Hotel como parte de los servicios.

6

Fer

12 janv. 2023

·

A séjourné 19 368 nuits

Muy incomoda la cama, sucia la ropa de cama, la calefacción se prendía de madrugada o por la mañana sin avisar y en realidad mucho polvo en las habitaciones, el servicio del personal muy amable

Muy incomoda la cama, sucia la ropa de cama, la calefacción se prendía de madrugada o por la mañana sin avisar y en realidad mucho polvo en las habitaciones, el servicio del personal muy amable

10

Roberto Carlos

18 févr. 2025

·

A séjourné 2 nuits

En general todo excelente, el hotel de muy buena calidad, muy higiénico, personal muy amable y siempre muy atentos, el hotel se encuentra a unos metros del andador principal de San Cristóbal por lo que la ubicación es excelente.

En general todo excelente, el hotel de muy buena calidad, muy higiénico, personal muy amable y siempre muy atentos, el hotel se encuentra a unos metros del andador principal de San Cristóbal por lo que la ubicación es excelente.

8

Grego Orlando

2 déc. 2024

·

A séjourné 3 nuits

Holia a humedad los cuartos

Holia a humedad los cuartos

10

JOSE RAUL

15 nov. 2025

·

A séjourné 3 nuits

Personal muy amable y limpieza excelente.

Personal muy amable y limpieza excelente.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les lits confortables sont fréquents, mais le bruit peut affecter les chambres donnant sur la rue ou le patio. Plusieurs clients ont signalé une connexion Wi-Fi aléatoire et des problèmes occasionnels de climatisation, de chauffage ou d'eau chaude ; demander une chambre intérieure peut aider les personnes ayant le sommeil léger.

Avis de voyageur à ce sujet

6

Tamara Noriega

27 juil. 2025

·

A séjourné 14 nuits

We stayed for two full weeks. Overall, everything was okay. We booked a family room, but one of the showers didn’t have hot water. We reported it, and the staff responded promptly. Unfortunately, the reception experience was poor and not welcoming at all. From the moment we arrived, there was little effort to make us feel at home or to provide basic information about the hotel. We had heard that the hotel offered many amenities and had unique features, but no one gave us a tour or even explained what was available. What was truly surprising is that after two weeks of staying there, it was El Secreto—the restaurant of a completely different hotel next door—where someone finally took the time to explain the concept and design of our hotel. It was honestly unbelievable that an external staff member did more to inform us than the hotel’s own team. We also had a disappointing experience with the restaurant hostess when ordering room service. She asked about food allergies, and when I mentioned I was allergic to mushrooms, she laughed with the waiter, saying the dish I ordered “obviously” didn’t contain mushrooms. It felt unprofessional and disrespectful. Really, the hotel has a good reputation, but it is not worth it.

We stayed for two full weeks. Overall, everything was okay. We booked a family room, but one of the showers didn’t have hot water. We reported it, and the staff responded promptly. Unfortunately, the reception experience was poor and not welcoming at all. From the moment we arrived, there was little effort to make us feel at home or to provide basic information about the hotel. We had heard that the hotel offered many amenities and had unique features, but no one gave us a tour or even explained what was available. What was truly surprising is that after two weeks of staying there, it was El Secreto—the restaurant of a completely different hotel next door—where someone finally took the time to explain the concept and design of our hotel. It was honestly unbelievable that an external staff member did more to inform us than the hotel’s own team. We also had a disappointing experience with the restaurant hostess when ordering room service. She asked about food allergies, and when I mentioned I was allergic to mushrooms, she laughed with the waiter, saying the dish I ordered “obviously” didn’t contain mushrooms. It felt unprofessional and disrespectful. Really, the hotel has a good reputation, but it is not worth it.

10

Susan

24 avr. 2025

·

A séjourné 5 nuits

A beautifully designed hotel retaining all its colonial features. The staff were very welcoming and helpful. My superior room was comfortable, but it was external / street side so there was traffic noise from very early in the morning. I live in London and I had jet lag so it didn’t bother me. If you are a light sleeper request an internal courtyard room. The location is excellent for exploring San Cristobal.

A beautifully designed hotel retaining all its colonial features. The staff were very welcoming and helpful. My superior room was comfortable, but it was external / street side so there was traffic noise from very early in the morning. I live in London and I had jet lag so it didn’t bother me. If you are a light sleeper request an internal courtyard room. The location is excellent for exploring San Cristobal.

8

Gustavo Adolfo

28 juin 2025

·

A séjourné 7 nuits

El personal fue muy amable, buena atención, personal atento, lo único que quedó a deber fue la televisión, en la descripción indica que es smart TV pero está algo vieja y ya no está actualizada la única aplicación que funciona es prime video

El personal fue muy amable, buena atención, personal atento, lo único que quedó a deber fue la televisión, en la descripción indica que es smart TV pero está algo vieja y ya no está actualizada la única aplicación que funciona es prime video

8

Gilles

1 avr. 2024

·

A séjourné 3 nuits

A very good location. Because our room was adjacent to the restaurant and patio it was a bit loud. I would stay here again but choose a different room

A very good location. Because our room was adjacent to the restaurant and patio it was a bit loud. I would stay here again but choose a different room

6

Krystal

12 déc. 2022

·

A séjourné 1 nuit

When I came into the room the air conditioning was on… and it was a cold day outside. I tried to turn on the heat to warm it up but there is a sign that says I couldn’t until 9pm, I tried anyways but it didn’t work. I just travelled 24 hours and wanted to rest.. good thing I brought a sleeping bag because it was an ice box in the room. So I wrapped myself up and got some sleep. Then 9 o’clock rolls around.. heater doesn’t work!!! I have literally been freezing the entire time here. Horrible feeling. You should allow guests to put on heat.. that’s insane. I would not recommend or stay again for that simple reason… it was extremely uncomfortable.

When I came into the room the air conditioning was on… and it was a cold day outside. I tried to turn on the heat to warm it up but there is a sign that says I couldn’t until 9pm, I tried anyways but it didn’t work. I just travelled 24 hours and wanted to rest.. good thing I brought a sleeping bag because it was an ice box in the room. So I wrapped myself up and got some sleep. Then 9 o’clock rolls around.. heater doesn’t work!!! I have literally been freezing the entire time here. Horrible feeling. You should allow guests to put on heat.. that’s insane. I would not recommend or stay again for that simple reason… it was extremely uncomfortable.

10

Marco

3 juil. 2024

·

A séjourné 5 nuits

El hotel está muy bien ubicado en el primer cuadro del centro, lo que lo hace muy conveniente. Cuenta con un excelente restaurante y los servicios asociados estan de primer nivel. falla la conexion wifi y la regadera y la temperatura del agua pueden mejorarse

El hotel está muy bien ubicado en el primer cuadro del centro, lo que lo hace muy conveniente. Cuenta con un excelente restaurante y los servicios asociados estan de primer nivel. falla la conexion wifi y la regadera y la temperatura del agua pueden mejorarse

6

Laura E

9 déc. 2025

·

A séjourné 5 nuits

Había demasiado ruido en las noches después de las 12 y en la madrugada, gente hablando muy fuerte, y en las mañanas muy temprano, lo mismo, azotones de puertas, etc.

Había demasiado ruido en las noches después de las 12 y en la madrugada, gente hablando muy fuerte, y en las mañanas muy temprano, lo mismo, azotones de puertas, etc.

8

Daniel

18 mai 2023

·

A séjourné 6 nuits

Very well kept old hotel. The patio area is very well decorated. Service in restaurant and cleaning service were exceptional. The 1st room we were assigned to was large and bathroom was large, but it was to the side of the street and very noisy. Honking cars very early in the morning, car alarms going off, people yelling. Didn't get much rest. We requested to be moved and they were very accommodating. Got another room on other side of hotel, so it was very quiet. Smaller room and bathroom. Not much ventilation when corridor window was opened to let cool air in. The air conditioner is controlled by the hotel between 9:00 p.m. and 9:00 a.m., so it got very hot at night. I would try to turn it on at 9:00 a.m., but it would not go on - had to call front desk each morning for them to come turn on. Keeping the A/C on all day was only way for room to stay comfortable during night. We like to sleep cool, so I should be able to control my own temperature in the room. Maybe if ventilation would have been better when we opened the window, that may have been enough since it does get cold at night in San Cristobal de Las Casas. All staff was very nice and provided exceptional service.

Very well kept old hotel. The patio area is very well decorated. Service in restaurant and cleaning service were exceptional. The 1st room we were assigned to was large and bathroom was large, but it was to the side of the street and very noisy. Honking cars very early in the morning, car alarms going off, people yelling. Didn't get much rest. We requested to be moved and they were very accommodating. Got another room on other side of hotel, so it was very quiet. Smaller room and bathroom. Not much ventilation when corridor window was opened to let cool air in. The air conditioner is controlled by the hotel between 9:00 p.m. and 9:00 a.m., so it got very hot at night. I would try to turn it on at 9:00 a.m., but it would not go on - had to call front desk each morning for them to come turn on. Keeping the A/C on all day was only way for room to stay comfortable during night. We like to sleep cool, so I should be able to control my own temperature in the room. Maybe if ventilation would have been better when we opened the window, that may have been enough since it does get cold at night in San Cristobal de Las Casas. All staff was very nice and provided exceptional service.

8

Robert

15 oct. 2024

·

A séjourné 6 nuits

Beautiful hotel located in the heart of San Cristóbal. The staff were friendly and the place was spotless with great food. The evening street noise was a bit excessive in my first room but I was allowed to move to an interior room that was much better. There was also a problem with the internet that was not resolved during my stay of 6 days.

Beautiful hotel located in the heart of San Cristóbal. The staff were friendly and the place was spotless with great food. The evening street noise was a bit excessive in my first room but I was allowed to move to an interior room that was much better. There was also a problem with the internet that was not resolved during my stay of 6 days.

10

Yosselin

19 sept. 2024

·

A séjourné 2 nuits

Un hotel muy acogedor, con habitaciones limpias y cómodas. El personal muy atento y con excelente actitud de servicio. Cenamos un día el su restaurante Tarumba y estuvo excepcional, la atención y la comida. El único “pero” sería que el wifi falla mucho.

Un hotel muy acogedor, con habitaciones limpias y cómodas. El personal muy atento y con excelente actitud de servicio. Cenamos un día el su restaurante Tarumba y estuvo excepcional, la atención y la comida. El único “pero” sería que el wifi falla mucho.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est largement décrit comme aimable, attentionné et serviable, le personnel allant souvent au-delà de ses devoirs. Quelques clients ont connu des lacunes à la réception ou dans la résolution de problèmes.

Avis de voyageur à ce sujet

6

Tamara Noriega

27 juil. 2025

·

A séjourné 14 nuits

We stayed for two full weeks. Overall, everything was okay. We booked a family room, but one of the showers didn’t have hot water. We reported it, and the staff responded promptly. Unfortunately, the reception experience was poor and not welcoming at all. From the moment we arrived, there was little effort to make us feel at home or to provide basic information about the hotel. We had heard that the hotel offered many amenities and had unique features, but no one gave us a tour or even explained what was available. What was truly surprising is that after two weeks of staying there, it was El Secreto—the restaurant of a completely different hotel next door—where someone finally took the time to explain the concept and design of our hotel. It was honestly unbelievable that an external staff member did more to inform us than the hotel’s own team. We also had a disappointing experience with the restaurant hostess when ordering room service. She asked about food allergies, and when I mentioned I was allergic to mushrooms, she laughed with the waiter, saying the dish I ordered “obviously” didn’t contain mushrooms. It felt unprofessional and disrespectful. Really, the hotel has a good reputation, but it is not worth it.

We stayed for two full weeks. Overall, everything was okay. We booked a family room, but one of the showers didn’t have hot water. We reported it, and the staff responded promptly. Unfortunately, the reception experience was poor and not welcoming at all. From the moment we arrived, there was little effort to make us feel at home or to provide basic information about the hotel. We had heard that the hotel offered many amenities and had unique features, but no one gave us a tour or even explained what was available. What was truly surprising is that after two weeks of staying there, it was El Secreto—the restaurant of a completely different hotel next door—where someone finally took the time to explain the concept and design of our hotel. It was honestly unbelievable that an external staff member did more to inform us than the hotel’s own team. We also had a disappointing experience with the restaurant hostess when ordering room service. She asked about food allergies, and when I mentioned I was allergic to mushrooms, she laughed with the waiter, saying the dish I ordered “obviously” didn’t contain mushrooms. It felt unprofessional and disrespectful. Really, the hotel has a good reputation, but it is not worth it.

10

Katherine

5 déc. 2023

·

A séjourné 1 nuit

Staff service was more than excellent. We arrived early (10AM approximately) and the room was ready, we didn't have to wait and was given to us. The quietness was awesome, the hotel itself is beautiful. shoutout for Guadalupe at Tarumba Resturant and Fernando who help us with the baggages and taxi in our check out. He also have us an extra towel and water without even asking him for it.

Staff service was more than excellent. We arrived early (10AM approximately) and the room was ready, we didn't have to wait and was given to us. The quietness was awesome, the hotel itself is beautiful. shoutout for Guadalupe at Tarumba Resturant and Fernando who help us with the baggages and taxi in our check out. He also have us an extra towel and water without even asking him for it.

10

Edgar

20 févr. 2025

·

A séjourné 2 nuits

We had a fantastic stay here. The rooms are well-equipped and very comfortable. The staff is very friendly and they genuinely care about your experience. The decor and ambiance fit the town perfectly and the location could not have been better. You can walk everywhere, and there are plenty of restaurant options nearby. Highly recommended and will definitely be back here.

We had a fantastic stay here. The rooms are well-equipped and very comfortable. The staff is very friendly and they genuinely care about your experience. The decor and ambiance fit the town perfectly and the location could not have been better. You can walk everywhere, and there are plenty of restaurant options nearby. Highly recommended and will definitely be back here.

10

Laura

1 févr. 2025

·

A séjourné 2 nuits

Nice hotel with a great restaurant. The staff was very kind. Fernando the bell man went out of his way to help us with our rental car troubles. Thank you!

Nice hotel with a great restaurant. The staff was very kind. Fernando the bell man went out of his way to help us with our rental car troubles. Thank you!

10

Enrique

23 avr. 2025

·

A séjourné 4 nuits

The staff is great, they were very accomodating to our needs. I have stayed here in the past and will continue to chose them. Great place!

The staff is great, they were very accomodating to our needs. I have stayed here in the past and will continue to chose them. Great place!

10

Rosa

13 oct. 2025

·

A séjourné 5 nuits

Undoubtedly one of the most beautiful hotels in SC. Would stay again. The staff is phenomenal.

Undoubtedly one of the most beautiful hotels in SC. Would stay again. The staff is phenomenal.

6

Iliana Jaime

14 janv. 2024

·

A séjourné 4 nuits

The lobby area and patio was nice visibly, but their restaurant food wasn’t good. I stayed 4 nights and they never had Mexican bread (pan dulce) to accompany your coffee. I and my husband got really sick with a fever, chills, and food poisoning. I went to the front desk and told them and they replied that everyone gets sick when they visit that town. I had to go look for a pharmacy as they were very unhelpful and offered no support. Their concern was only to know if we ate elsewhere to blame the other restaurants. All their food is extremely condimented and everything has a sauce. I wasn’t impressed at all. The city is overrated. It dirty and most of the city has graffiti on all their homes. It didn’t feel safe at all.

The lobby area and patio was nice visibly, but their restaurant food wasn’t good. I stayed 4 nights and they never had Mexican bread (pan dulce) to accompany your coffee. I and my husband got really sick with a fever, chills, and food poisoning. I went to the front desk and told them and they replied that everyone gets sick when they visit that town. I had to go look for a pharmacy as they were very unhelpful and offered no support. Their concern was only to know if we ate elsewhere to blame the other restaurants. All their food is extremely condimented and everything has a sauce. I wasn’t impressed at all. The city is overrated. It dirty and most of the city has graffiti on all their homes. It didn’t feel safe at all.

10

Sarah

3 sept. 2025

·

A séjourné 3 nuits

We had a wonderful Time - hotel is very stylish and comfortable and the staff are fantastic - friendly and charming. The food in the restaurant was extremely good too for breakfast and dinner with local ingredients and all with the chefs little twist on things. I look forward to returning

We had a wonderful Time - hotel is very stylish and comfortable and the staff are fantastic - friendly and charming. The food in the restaurant was extremely good too for breakfast and dinner with local ingredients and all with the chefs little twist on things. I look forward to returning

10

Jose Luis

24 mai 2025

·

A séjourné 3 nuits

Beds and sheets are so comfortable, rooms as well. The restaurant has a great menu with local and internacional ingredients that are unique. The staff is very friendly and attentive to the needs of the guests. The location of the hotel is on a very convenient place near the Cathedral, restaurants, bars and many other establishments. You walk and explore all the area. I recommend it for sure.

Beds and sheets are so comfortable, rooms as well. The restaurant has a great menu with local and internacional ingredients that are unique. The staff is very friendly and attentive to the needs of the guests. The location of the hotel is on a very convenient place near the Cathedral, restaurants, bars and many other establishments. You walk and explore all the area. I recommend it for sure.

10

Maria Anette

13 mai 2025

·

A séjourné 1 nuit

Víctor en la recepción nos trató super bien, nos ayudó incluso con un contratiempo que tuvimos, fue muy amable y servicial. Si visitan el hotel, pregunten por él. El hotel es lindo, y etsá muy bien ubicado, justo a la vuelta del andador y a 2 cuadras de los restaurantes. Los cuartos cuentan con aire acondicionado y agua caliente, el hotel es relativamente cómodo y bien ubicado para pasear 1 o dos días por San Cristóbal.

Víctor en la recepción nos trató super bien, nos ayudó incluso con un contratiempo que tuvimos, fue muy amable y servicial. Si visitan el hotel, pregunten por él. El hotel es lindo, y etsá muy bien ubicado, justo a la vuelta del andador y a 2 cuadras de los restaurantes. Los cuartos cuentan con aire acondicionado y agua caliente, el hotel es relativamente cómodo y bien ubicado para pasear 1 o dos días por San Cristóbal.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Exceptionnellement central et propice aux promenades, à proximité des andadores, de la cathédrale et de nombreux restaurants et cafés. L'emplacement pratique peut entraîner du bruit provenant de la rue ou du patio.

Avis de voyageur à ce sujet

8

Cynthia

9 juil. 2025

·

A séjourné 5 nuits

Great location, great staff

Great location, great staff

10

Susan

24 avr. 2025

·

A séjourné 5 nuits

A beautifully designed hotel retaining all its colonial features. The staff were very welcoming and helpful. My superior room was comfortable, but it was external / street side so there was traffic noise from very early in the morning. I live in London and I had jet lag so it didn’t bother me. If you are a light sleeper request an internal courtyard room. The location is excellent for exploring San Cristobal.

A beautifully designed hotel retaining all its colonial features. The staff were very welcoming and helpful. My superior room was comfortable, but it was external / street side so there was traffic noise from very early in the morning. I live in London and I had jet lag so it didn’t bother me. If you are a light sleeper request an internal courtyard room. The location is excellent for exploring San Cristobal.

10

Isaura Muniz

23 juil. 2025

·

A séjourné 1 nuit

El lugar está muy cerca del centro, lo cual es una gran ventaja si se desea explorar la ciudad a pie o tener acceso rápido a restaurantes, tiendas y transporte. Es cómodo, limpio y bien cuidado. Ideal para una estancia tranquila y sin complicaciones.

El lugar está muy cerca del centro, lo cual es una gran ventaja si se desea explorar la ciudad a pie o tener acceso rápido a restaurantes, tiendas y transporte. Es cómodo, limpio y bien cuidado. Ideal para una estancia tranquila y sin complicaciones.

10

juan

16 août 2024

·

A séjourné 2 nuits

Property was in the heart of the city. Everything needed as far as food and entertainment was walking distance. Very clean and well kept. Would definitely recommend

Property was in the heart of the city. Everything needed as far as food and entertainment was walking distance. Very clean and well kept. Would definitely recommend

10

Matthew

1 janv. 2025

·

A séjourné 2 nuits

Very pleasant stay, great location, was comfortable, and had everything I needed.

Very pleasant stay, great location, was comfortable, and had everything I needed.

8

Gabriela

28 déc. 2024

·

A séjourné 2 nuits

This hotel is located one block from one of the main “andadores” roads of the city and less than two blocks from the main plaza. Everything is close within walking distance. The area is very safe. The hotel has a lot of history and is unique. It’s architecture is very beautiful. The only thing we didn't like is that it is not quiet, one of the two nights we stayed, the other guests were very noisy.

This hotel is located one block from one of the main “andadores” roads of the city and less than two blocks from the main plaza. Everything is close within walking distance. The area is very safe. The hotel has a lot of history and is unique. It’s architecture is very beautiful. The only thing we didn't like is that it is not quiet, one of the two nights we stayed, the other guests were very noisy.

10

John

15 juin 2025

·

A séjourné 5 nuits

Great location in the heart of the city. The restaurant was very good, we would definitely stay here again.

Great location in the heart of the city. The restaurant was very good, we would definitely stay here again.

10

David

17 mars 2024

·

A séjourné 2 nuits

Espectacular lugar, acogedor. La atención de primera desde que llegas a recepción, guía a tu habitación, atención en restaurante. Te hacen sentir cómodo y familiar. Una ve tan es que está a una cuadra del zócalo, y de los tres andadores de tiendas, cafés, bares

Espectacular lugar, acogedor. La atención de primera desde que llegas a recepción, guía a tu habitación, atención en restaurante. Te hacen sentir cómodo y familiar. Una ve tan es que está a una cuadra del zócalo, y de los tres andadores de tiendas, cafés, bares

10

Jose Luis

24 mai 2025

·

A séjourné 3 nuits

Beds and sheets are so comfortable, rooms as well. The restaurant has a great menu with local and internacional ingredients that are unique. The staff is very friendly and attentive to the needs of the guests. The location of the hotel is on a very convenient place near the Cathedral, restaurants, bars and many other establishments. You walk and explore all the area. I recommend it for sure.

Beds and sheets are so comfortable, rooms as well. The restaurant has a great menu with local and internacional ingredients that are unique. The staff is very friendly and attentive to the needs of the guests. The location of the hotel is on a very convenient place near the Cathedral, restaurants, bars and many other establishments. You walk and explore all the area. I recommend it for sure.

8

Emmanuel

17 juil. 2025

·

A séjourné 3 nuits

Excelente ubicación

Excelente ubicación

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

La restauration sur place (en particulier Tarumba) suscite de nombreux éloges pour sa qualité, sa saveur et son ambiance. Certains clients ont signalé un service lent ou irrégulier et, occasionnellement, des prix plus élevés ou des plats servis froids.

Avis de voyageur à ce sujet

8

Alberto

15 oct. 2025

·

A séjourné 4 nuits

Restaurant service was very slow. We cancelled our order and had bfast at another place

Restaurant service was very slow. We cancelled our order and had bfast at another place

10

Gerardo

19 oct. 2025

·

A séjourné 4 nuits

Rooms were clean and bed was comfortable. The dining was amazing. I have to say I miss the meals that were on the menu. The staff was super friendly and always attentive. We will definitely stay there again.

Rooms were clean and bed was comfortable. The dining was amazing. I have to say I miss the meals that were on the menu. The staff was super friendly and always attentive. We will definitely stay there again.

10

veronica

2 juil. 2025

·

A séjourné 3 nuits

This hotel is beautiful. It has a rustic look with plants everywhere. One of our favorite breakfast was located on site Tarumba. Best location to all tourist sites.

This hotel is beautiful. It has a rustic look with plants everywhere. One of our favorite breakfast was located on site Tarumba. Best location to all tourist sites.

10

John

15 juin 2025

·

A séjourné 5 nuits

Great location in the heart of the city. The restaurant was very good, we would definitely stay here again.

Great location in the heart of the city. The restaurant was very good, we would definitely stay here again.

8

María

30 janv. 2025

·

A séjourné 3 nuits

El agua regadera no tan caliente . La comida y desayuno muy rico pero siempre lo traían frío ,

El agua regadera no tan caliente . La comida y desayuno muy rico pero siempre lo traían frío ,

6

Iliana Jaime

14 janv. 2024

·

A séjourné 4 nuits

The lobby area and patio was nice visibly, but their restaurant food wasn’t good. I stayed 4 nights and they never had Mexican bread (pan dulce) to accompany your coffee. I and my husband got really sick with a fever, chills, and food poisoning. I went to the front desk and told them and they replied that everyone gets sick when they visit that town. I had to go look for a pharmacy as they were very unhelpful and offered no support. Their concern was only to know if we ate elsewhere to blame the other restaurants. All their food is extremely condimented and everything has a sauce. I wasn’t impressed at all. The city is overrated. It dirty and most of the city has graffiti on all their homes. It didn’t feel safe at all.

The lobby area and patio was nice visibly, but their restaurant food wasn’t good. I stayed 4 nights and they never had Mexican bread (pan dulce) to accompany your coffee. I and my husband got really sick with a fever, chills, and food poisoning. I went to the front desk and told them and they replied that everyone gets sick when they visit that town. I had to go look for a pharmacy as they were very unhelpful and offered no support. Their concern was only to know if we ate elsewhere to blame the other restaurants. All their food is extremely condimented and everything has a sauce. I wasn’t impressed at all. The city is overrated. It dirty and most of the city has graffiti on all their homes. It didn’t feel safe at all.

10

Franz

10 mai 2025

·

A séjourné 2 nuits

Muy bonito el hotel y una muy buena ubicación. Un poco mejorar los tiempos de entrega de comida en el restaurante ya que esperamos más de 1 hora por nuestros platos.

Muy bonito el hotel y una muy buena ubicación. Un poco mejorar los tiempos de entrega de comida en el restaurante ya que esperamos más de 1 hora por nuestros platos.

10

Sarah

3 sept. 2025

·

A séjourné 3 nuits

We had a wonderful Time - hotel is very stylish and comfortable and the staff are fantastic - friendly and charming. The food in the restaurant was extremely good too for breakfast and dinner with local ingredients and all with the chefs little twist on things. I look forward to returning

We had a wonderful Time - hotel is very stylish and comfortable and the staff are fantastic - friendly and charming. The food in the restaurant was extremely good too for breakfast and dinner with local ingredients and all with the chefs little twist on things. I look forward to returning

10

Jose Luis

24 mai 2025

·

A séjourné 3 nuits

Beds and sheets are so comfortable, rooms as well. The restaurant has a great menu with local and internacional ingredients that are unique. The staff is very friendly and attentive to the needs of the guests. The location of the hotel is on a very convenient place near the Cathedral, restaurants, bars and many other establishments. You walk and explore all the area. I recommend it for sure.

Beds and sheets are so comfortable, rooms as well. The restaurant has a great menu with local and internacional ingredients that are unique. The staff is very friendly and attentive to the needs of the guests. The location of the hotel is on a very convenient place near the Cathedral, restaurants, bars and many other establishments. You walk and explore all the area. I recommend it for sure.

10

EMMANUEL

21 sept. 2025

·

A séjourné 4 nuits

Muy buen hotel, excelente restaurante

Muy buen hotel, excelente restaurante

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

10

Carlos

25 juil. 2024

·

A séjourné 4 nuits

.

.

10

Ana Teresa

30 mai 2024

·

A séjourné 4 nuits

.

.

10

jessica

11 mai 2024

·

A séjourné 4 nuits

.

.

10

pierre

2 mai 2024

·

A séjourné 1 nuit

Superbe hôtel dans un vieille maison coloniale parfaite rénovée et décorée. Une chambre super confortable. Décoration contemporaine très chic et un rapport qualité prix incroyable.

Superbe hôtel dans un vieille maison coloniale parfaite rénovée et décorée. Une chambre super confortable. Décoration contemporaine très chic et un rapport qualité prix incroyable.

10

HERMANT

19 mars 2024

·

A séjourné 1 nuit

Hôtel sympa et confortable personnel attentionné visiteurs bruyants 1nuit/2 Très bon hotel

Hôtel sympa et confortable personnel attentionné visiteurs bruyants 1nuit/2 Très bon hotel

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Prix pour les dates à venir

octobre 2026

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11 $83	12 $91	13 $98	14 $106	15 $110	16 $119	17 $139
18 $81	19 $84	20 $81	21 $88	22	23 $119	24 $107
25 $84	26 $84	27 $84	28 $105	29 $103	30 $121	31 $139

novembre 2026

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Prix en USD pour 2 voyageurs, mis à jour quotidiennement.