Limehome Berlin Luise Henriette Str - Digital Access

This was a perfect place for our stay in Berlin. Close to the Columbiahalle which was what we were after. But it was also really close to U-bahn so easy to get anywhere. The room was really nice. Perfect to have a fridge and cooking facilities. The bed was very comfortable. The doona a bit too warm and the shower is very small, but worked very well. I would definitely stay here again.

Good

Misleading listing / incomplete amenities • Lack of access to common area • Service failure (check-in + support team Support was difficult to reach Not friendly and helpful to clients. False advertising

We initially stayed for 3 days and decided to extend for more than a week. Expecting that service and facility will improve . The apartment is ok which we appreciated. What was supposed to be a fun and relaxing trip became unnecessarily stressful. Check-in and support are also problematic. When something goes wrong, it becomes very difficult to resolve because the hotline is extremely hard to reach and slow to respond. For a company that relies entirely on digital access, reliable and efficient customer service should be a top priority—but unfortunately, that was not our experience.

We initially stayed for 3 days and decided to extend for more than a week. The apartment itself is ok which we appreciated. Hoping that it will improve its service and facilities. However, the biggest issue is the “fully digital” system. During our stay, the common area was inaccessible for several days. This became a major inconvenience, especially since the laundry room could only be accessed through that area. What was supposed to be a fun and relaxing trip became unnecessarily stressful. Check-in and support are also problematic. When something goes wrong, it becomes very difficult to resolve because the hotline is extremely hard to reach and slow to respond. For a company that relies entirely on digital access, reliable and efficient customer service should be a top priority—but unfortunately, that was not our experience. This setup may work if everything runs perfectly, but if you encounter any issues, do not expect timely assistance. I hope management takes this feedback seriously and improves their support system, as it currently does not meet the expectations they advertise.