Terasu Riviera Maya Hotel & Spa, en Xcaret
From
US$ 127
/noite
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From
US$ 127
/noite
Sobre este alojamento
Mime-se com o serviço de massagens no local, ou desfrute de uma piscina exterior. Este hotel disponibiliza ainda Wi-fi grátis e serviços de concierge.
Comodidades
Mime-se com o serviço de massagens no local, ou desfrute de uma piscina exterior. Este hotel disponibiliza ainda Wi-fi grátis e serviços de concierge.
Comodidades para negócios
As principais comodidades incluem Check-in rápido, registo de saída rápido e armazenamento de bagagem. Este hotel disponibiliza transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa.
Restaurante
Para recarregar baterias, dirija-se ao restaurante dTerasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret. Este hotel serve pequenos-almoços preparados no momento diariamente entre as 7:30 e as 10:30 mediante uma sobretaxa.
Quartos
Sinta-se em casa num dos 9 quartos com ar condicionado, um micro-ondas e um minibar. As camas têm edredões de penas e roupa de alta qualidade, para um sono pleno de conforto. As unidades contam com uma varanda. Ao final do dia, assista a uma seleção de canais digitais no seu Smart TV de 52 polegadas. A internet sem fios permite-lhe estar sempre contactável. As casas de banho têm um polibã com um chuveiro fixo e artigos de higiene grátis.
Localização
Com uma estadia Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret em Playa del Carmen, ficará a 15 minutos a pé de Parque Xenses e de Parque Temático de Xplor. Este hotel boutique está a 1,3 km (0,8 mi) de Parque Temático Ecológico Xcaret e a 1,8 km (1,1 mi) de Río Secreto.
O que há nas proximidades
Parque Xenses(0.3 milhas)
Parque Temático de Xplor(0.6 milhas)
Museo de Arte Popular Mexicano(0.7 milhas)
Parque Temático Ecológico Xcaret(0.8 milhas)
Río Secreto(0.9 milhas)
Cenote Santa Cruz(1.7 milhas)
Terminal Punta Venado(1.8 milhas)
Centro Comercial Maya(3.5 milhas)
Playacar(3.6 milhas)
Aviário de Xaman Ha(4.4 milhas)
Paseo del Carmen(4.4 milhas)
Parque dos Fundadores(4.6 milhas)
Calle Quinta Avenida(4.6 milhas)
Terminal Marítimo de Playa Del Carmen(4.6 milhas)
Portal Maya(4.6 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(17.7 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(38.8 milhas)
Localização
KM 283 acceso 1 Xcaret Fraccionamiento 1, lote 3, Rancho Viejo Xcaret, Xcaret, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Parque Xenses (0.3 milhas)
Parque Temático de Xplor (0.6 milhas)
Museo de Arte Popular Mexicano (0.7 milhas)
Parque Temático Ecológico Xcaret (0.8 milhas)
Río Secreto (0.9 milhas)
Cenote Santa Cruz (1.7 milhas)
Opções de quartos
9
Quarto Deluxe, 1 cama king-size, varanda
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
312 ft²
VarandaAr condicionadoWi-Fi (gratuito)Microondas
7
Quarto Elite, 1 cama king-size, varanda, na torre
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
312 ft²
VarandaAr condicionadoWi-Fi (gratuito)Microondas
13
Suite Superior, 1 cama king-size e sofá-cama, varanda
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 4
495 ft²
VarandaAr condicionadoWi-Fi (gratuito)Microondas
14
Suite Design, 1 cama queen-size e sofá-cama, varanda, vista para o jardim
Detalhes do quarto
1 Cama De Casal Grande
e 1 Sofá-Cama
Dormidas 4
667 ft²
VarandaAr condicionadoWi-Fi (gratuito)Microondas
7
Quarto Elite, 1 cama queen-size, varanda, na torre
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
291 ft²
VarandaAr condicionadoWi-Fi (gratuito)Microondas
Avaliações dos hóspedes sobre Terasu Riviera Maya Hotel & Spa, en Xcaret
9.1
Soberbo
Com base em 232 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
O Terasu Riviera Maya Hotel & Spa, em Xcaret, é um pequeno hotel boutique em meio à selva, próximo aos parques Xcaret, amplamente elogiado por sua equipe excepcionalmente amigável, ambiente tranquilo e encontros memoráveis com a vida selvagem, como macacos-aranha pela manhã.
Saiba maisIsto foi útil?
O que pensam os hóspedes
O Terasu Riviera Maya Hotel & Spa, em Xcaret, é um pequeno hotel boutique em meio à selva, próximo aos parques Xcaret, amplamente elogiado por sua equipe excepcionalmente amigável, ambiente tranquilo e encontros memoráveis com a vida selvagem, como macacos-aranha pela manhã.
Os hóspedes o descrevem como isolado e de difícil acesso; sem carro, pode ser necessário depender de táxis mais caros. As instalações são simples – uma pequena piscina, restaurante no local e spa – enquanto os quartos são geralmente confortáveis; várias avaliações mencionam Wi-Fi lento ou instável e alguns relatam odores de mofo ou esgoto ou problemas de manutenção. Espere uma base tranquila, voltada para a natureza, ideal para visitas aos parques e um serviço atencioso e personalizado, em vez das comodidades de um grande resort.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Hotel boutique pequeno, com uma piscina compacta, restaurante no local e spa/massagem; muitos apreciaram os espaços relaxantes na selva. Alguns notaram que a piscina é pequena ou fica na sombra, interrupções ocasionais após tempestades e o estacionamento pode ser complicado.
Avaliações dos hóspedes relacionadas
10
Nidia Axel Leija
1 de ago. de 2025
·
A estadia foi de 2 noites
Excelente opción para llegar a descansar después de los Parques Xcaret, propiedad muy tranquila, excelente atención por parte de Fernando y Fanny. Incluye el Desayuno que estaba muy rico y la alberca aunque pequeña estaba limpia y muy fresca. Por la noche puedes cenar Pizza a la Leña o algunas otras opciones de menú del Restaurante Emilio’s, también muy rico! Hay monos alrededor que se acercan por la Mañana si les ofreces algo de fruta. Sin duda una excelente opción !!
Excelente opción para llegar a descansar después de los Parques Xcaret, propiedad muy tranquila, excelente atención por parte de Fernando y Fanny. Incluye el Desayuno que estaba muy rico y la alberca aunque pequeña estaba limpia y muy fresca. Por la noche puedes cenar Pizza a la Leña o algunas otras opciones de menú del Restaurante Emilio’s, también muy rico! Hay monos alrededor que se acercan por la Mañana si les ofreces algo de fruta. Sin duda una excelente opción !!
10
Pablo
30 de mai. de 2024
·
A estadia foi de 1 noite
In the middle of the riviera jungle, super close to XCARET, we got to live a great experience. Kind of tricky to get here, got lost a couple of times due to lack of better signs ( take Calle de los Monos). Totally recommend getting here in the morning for this same reason, it’s hard to find it when it’s darker since it’s in the middle of nowhere basically. That’s the beauty of this place! Super private and quite. Iguanas and Monkeys were everywhere early in the morning while having breakfast, we even got to feed the monkeys and had an amazing Massage at their Spa, up in a private roof by Kendra and Rene. The experience was amazing and would be coming back on our next trip to the riviera maya. Totally recommend staying here!
In the middle of the riviera jungle, super close to XCARET, we got to live a great experience. Kind of tricky to get here, got lost a couple of times due to lack of better signs ( take Calle de los Monos). Totally recommend getting here in the morning for this same reason, it’s hard to find it when it’s darker since it’s in the middle of nowhere basically. That’s the beauty of this place! Super private and quite. Iguanas and Monkeys were everywhere early in the morning while having breakfast, we even got to feed the monkeys and had an amazing Massage at their Spa, up in a private roof by Kendra and Rene. The experience was amazing and would be coming back on our next trip to the riviera maya. Totally recommend staying here!
8
Stacie
12 de abr. de 2025
·
A estadia foi de 1 noite
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
10
Diana
6 de ago. de 2025
·
A estadia foi de 1 noite
Amazing!!!! Like a little oasis! Way cooler than the area because of the jungle! So many monkeys that came to eat bananas! The staff provided us with bananas, and my kids fed the spider monkeys and the iguanas. The pool was excellent at night and the food at the restaurant, amazing!!!!
Amazing!!!! Like a little oasis! Way cooler than the area because of the jungle! So many monkeys that came to eat bananas! The staff provided us with bananas, and my kids fed the spider monkeys and the iguanas. The pool was excellent at night and the food at the restaurant, amazing!!!!
10
Abhishek
8 de jul. de 2024
·
A estadia foi de 2 noites
Great location if you're visiting Xcaret or Xenses - it's just 5 minutes away! The staff is very friendly and courteous, they moved our room location to the one on the first floor since there are so many mosquitoes on the ground floor. The pool was out of service, but this was due to the Hurricane (Beryl) and understandable.
Great location if you're visiting Xcaret or Xenses - it's just 5 minutes away! The staff is very friendly and courteous, they moved our room location to the one on the first floor since there are so many mosquitoes on the ground floor. The pool was out of service, but this was due to the Hurricane (Beryl) and understandable.
10
kevin
26 de fev. de 2025
·
A estadia foi de 3 noites
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
10
Sharon
4 de abr. de 2025
·
A estadia foi de 1 noite
Fantastic location near Xcaret park, amazing staff, wonderful facilities, right in the heart of the jungle. Enjoy the peaceful surroundings, start and end your day with a visit from the spider monkeys, relax in the pool or have a message. A must visit for anyone wanting to enjoy all that nature has to offer.
Fantastic location near Xcaret park, amazing staff, wonderful facilities, right in the heart of the jungle. Enjoy the peaceful surroundings, start and end your day with a visit from the spider monkeys, relax in the pool or have a message. A must visit for anyone wanting to enjoy all that nature has to offer.
10
Angel
5 de jun. de 2025
·
A estadia foi de 5 noites
Very quaint boutique hotel, with amazing staff, situated in the jungle, walking steps to Xcaret, Xplor and Xenses. Breakfast included and they have a restaurant for dinner. We were a family of 4 with 2 pre-teens and we always felt very safe. Service here felt very personalized. The highlight was definitely the spider monkeys where you can feed them. Cant wait to return.
Very quaint boutique hotel, with amazing staff, situated in the jungle, walking steps to Xcaret, Xplor and Xenses. Breakfast included and they have a restaurant for dinner. We were a family of 4 with 2 pre-teens and we always felt very safe. Service here felt very personalized. The highlight was definitely the spider monkeys where you can feed them. Cant wait to return.
10
Maira Alejandra
1 de abr. de 2025
·
A estadia foi de 4 noites
Hotel and staff were amazing. The environment was Tropical and majestic. Was able to feed monkeys.Parking was difficult due to all trees. Hard to find if using Apple Maps recommend using google maps when traveling in Mexico.
Hotel and staff were amazing. The environment was Tropical and majestic. Was able to feed monkeys.Parking was difficult due to all trees. Hard to find if using Apple Maps recommend using google maps when traveling in Mexico.
10
Sharon
3 de abr. de 2025
·
A estadia foi de 2 noites
Amazing place to stay, relax and get back to nature. From the outstanding employee, dining with monkeys and relaxing by the pool or at the spa. It's perfect!
Amazing place to stay, relax and get back to nature. From the outstanding employee, dining with monkeys and relaxing by the pool or at the spa. It's perfect!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes acharam os quartos e áreas limpos. Alguns relataram problemas sérios, incluindo roupa de cama manchada, odores de mofo ou esgoto e uma área de piscina ocasionalmente suja ou turva.
Avaliações dos hóspedes relacionadas
10
Heather
18 de jul. de 2023
·
A estadia foi de 2 noites
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
6
Michelle
31 de mar. de 2025
·
A estadia foi de 2 noites
The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel
The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel
8
Stacie
12 de abr. de 2025
·
A estadia foi de 1 noite
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
2
Kun
21 de out. de 2025
·
A estadia foi de 3 noites
We booked a three-night stay at this hotel but left right after checking in because the conditions were unacceptable. There was a large hole right at the entrance with no warning signs or barriers, which was a serious safety hazard—especially since we were traveling with our young child. The room itself was extremely dirty, with visible blood stains on the bed linens and a strong moldy odor. It was obvious the room hadn’t been cleaned properly. Within a short time of being in the room, our child developed a rash, so we left immediately and booked another hotel. This place was unsafe and unsanitary, and I would strongly caution anyone—especially families with children—against staying here.
We booked a three-night stay at this hotel but left right after checking in because the conditions were unacceptable. There was a large hole right at the entrance with no warning signs or barriers, which was a serious safety hazard—especially since we were traveling with our young child. The room itself was extremely dirty, with visible blood stains on the bed linens and a strong moldy odor. It was obvious the room hadn’t been cleaned properly. Within a short time of being in the room, our child developed a rash, so we left immediately and booked another hotel. This place was unsafe and unsanitary, and I would strongly caution anyone—especially families with children—against staying here.
10
kevin
26 de fev. de 2025
·
A estadia foi de 3 noites
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
10
marlaina
24 de nov. de 2024
·
A estadia foi de 1 noite
This hotel is a little treasure and i would absolutely recommend it! We checked in super later after being at Xcaret all day and when we drove up one of the staff came out to the car to greet us, carried our bags and showed us to our rooms. The rooms are clean, fridge was filled with drinks and snacks for purchase. Fresh fruit, Mexican bread, and eggs to order for breakfast. And we even had a surprise visit from a small family of spider monkeys! And it was very quiet.
This hotel is a little treasure and i would absolutely recommend it! We checked in super later after being at Xcaret all day and when we drove up one of the staff came out to the car to greet us, carried our bags and showed us to our rooms. The rooms are clean, fridge was filled with drinks and snacks for purchase. Fresh fruit, Mexican bread, and eggs to order for breakfast. And we even had a surprise visit from a small family of spider monkeys! And it was very quiet.
8
Kody
24 de set. de 2025
·
A estadia foi de 1 noite
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
2
karine
6 de fev. de 2023
·
A estadia foi de 3 noites
While the room is impeccable and the housekeeper does everything to please you, we had to deal with an experience like never before. Extreme sewer smell in our room for the 4 nights and no matter what product they put we woke up with migraines every single day and it was impossible to interact in this room.had to sleep with windows open and could barely access bathroom due to this awful smell. Shower was plugged at all time it was used. Running non stop water was the only relief we could have to take down the smell. AWFUL.
While the room is impeccable and the housekeeper does everything to please you, we had to deal with an experience like never before. Extreme sewer smell in our room for the 4 nights and no matter what product they put we woke up with migraines every single day and it was impossible to interact in this room.had to sleep with windows open and could barely access bathroom due to this awful smell. Shower was plugged at all time it was used. Running non stop water was the only relief we could have to take down the smell. AWFUL.
8
CHRISITNA
3 de fev. de 2025
·
A estadia foi de 7 noites
The staff is very nice and the room was clean every day.
The staff is very nice and the room was clean every day.
10
Michele
7 de nov. de 2025
·
A estadia foi de 2 noites
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são geralmente confortáveis, com um ambiente de selva/casa na árvore e alguns toques modernos; as camas são frequentemente elogiadas. O Wi-Fi pode ser lento ou instável, e alguns hóspedes notaram odores, vazamentos ou sofás-camas desconfortáveis, além de ruído diurno ocasional.
Avaliações dos hóspedes relacionadas
10
HECTOR R
20 de mar. de 2024
·
A estadia foi de 1 noite
Experiencia buena de hotel boutique, había una fuga en el lavabo la cual fue reparada a la brevedad, el contacto con el cliente pre llegada es muy bueno pero las claves que se nos otorgararon no fueron las adecuadas y llegando nos proporcionaron otras, el desayuno regular….. se me hace que podían hacerlo más especial, si pusieran más detalle en la preparación de los alimentos, el pan lo sirvieron frio … y el huevo con exceso de sal….. el personal es muy atento, el internet estaba muy lento pero el cuarto que nos tocó era muy bonito, el hotel está en buenas condiciones pero el área del exterior en la alberca no le vendría mal una pintada… la alberca no la usamos pero se veía decente la calidad del agua …
Experiencia buena de hotel boutique, había una fuga en el lavabo la cual fue reparada a la brevedad, el contacto con el cliente pre llegada es muy bueno pero las claves que se nos otorgararon no fueron las adecuadas y llegando nos proporcionaron otras, el desayuno regular….. se me hace que podían hacerlo más especial, si pusieran más detalle en la preparación de los alimentos, el pan lo sirvieron frio … y el huevo con exceso de sal….. el personal es muy atento, el internet estaba muy lento pero el cuarto que nos tocó era muy bonito, el hotel está en buenas condiciones pero el área del exterior en la alberca no le vendría mal una pintada… la alberca no la usamos pero se veía decente la calidad del agua …
6
Jennylyn
9 de fev. de 2025
·
A estadia foi de 4 noites
Some rooms are a tree-house type which are charming but not safe for smaller kids especially when it rains because the wooden stairs would be slippery. Also, the railing bars are widely spaced, enough for a small child to get through and fall. During my stay, it rained hard and my room's ceiling leaked bad which disrupted my sleep and drenched one of my bags. I appreciated being moved to another room, but the disappointment had already settled in. I also gave 3 stars for cleanliness because of a cat that sat just about anywhere including dining tables after it meandered around on sodden ground. Furthermore, the dining area is open to air like a large pergola. Its roof leaked during rain, its ground uncomfortably wet and, generally, just alot of rainwater coming in due to lack of walls. As for the rooms, there is no complimentary bottled water so you either take one from bar ref for a fee, or fetch yourself some free water from a dispenser at the dining area, so good luck when it rains or when it's pitch dark outside. There was no stirrer or spoons in the room, either, for the coffee/tea.
Some rooms are a tree-house type which are charming but not safe for smaller kids especially when it rains because the wooden stairs would be slippery. Also, the railing bars are widely spaced, enough for a small child to get through and fall. During my stay, it rained hard and my room's ceiling leaked bad which disrupted my sleep and drenched one of my bags. I appreciated being moved to another room, but the disappointment had already settled in. I also gave 3 stars for cleanliness because of a cat that sat just about anywhere including dining tables after it meandered around on sodden ground. Furthermore, the dining area is open to air like a large pergola. Its roof leaked during rain, its ground uncomfortably wet and, generally, just alot of rainwater coming in due to lack of walls. As for the rooms, there is no complimentary bottled water so you either take one from bar ref for a fee, or fetch yourself some free water from a dispenser at the dining area, so good luck when it rains or when it's pitch dark outside. There was no stirrer or spoons in the room, either, for the coffee/tea.
8
Stacie
12 de abr. de 2025
·
A estadia foi de 1 noite
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
2
Dirk
12 de fev. de 2026
·
A estadia foi de 4 noites
Leider kann ich das Hotel nicht empfehlen. Zum einen hörte man Tag und Nacht irgendeine Pumpe laufen. Ohne Gehörschutz war es ziemlich nervig und mit Gehörschutz schlafen war auch unangenehm. Das Internet war leider nicht zu gebrauchen, vor allem wenn man seinen nächsten Tag planen möchte. Das Frühstück bestand aus entweder Rührei, Spiegelei oder Omelett. Dazu konnte man Gepäck oder Obst bekommen. Das Personal war freundlich und hilfsbereit. Das Zimmer der Region üblich, eine Renovierung wäre angebracht. Kurz gesagt stimmt bei diesem Hotel Preis Leistung absolut nicht.
Leider kann ich das Hotel nicht empfehlen. Zum einen hörte man Tag und Nacht irgendeine Pumpe laufen. Ohne Gehörschutz war es ziemlich nervig und mit Gehörschutz schlafen war auch unangenehm. Das Internet war leider nicht zu gebrauchen, vor allem wenn man seinen nächsten Tag planen möchte. Das Frühstück bestand aus entweder Rührei, Spiegelei oder Omelett. Dazu konnte man Gepäck oder Obst bekommen. Das Personal war freundlich und hilfsbereit. Das Zimmer der Region üblich, eine Renovierung wäre angebracht. Kurz gesagt stimmt bei diesem Hotel Preis Leistung absolut nicht.
10
Patricia
18 de dez. de 2022
·
A estadia foi de 1 noite
Wow. Unbelievable property. Great location right in the middle of Xcaret park in Playa del Carmen away from the noise. The staff was so kind, we wanted to see the area and they helped us organize tours which picked us up at the hotel and returned us there. Free continental breakfast was great and the rooms are big, luxurious and comfortable. Really unique property, even monkeys would come by every day. Brand new hotel true boutique experience, truly unbelievable
Wow. Unbelievable property. Great location right in the middle of Xcaret park in Playa del Carmen away from the noise. The staff was so kind, we wanted to see the area and they helped us organize tours which picked us up at the hotel and returned us there. Free continental breakfast was great and the rooms are big, luxurious and comfortable. Really unique property, even monkeys would come by every day. Brand new hotel true boutique experience, truly unbelievable
10
Sheryl
26 de abr. de 2025
·
A estadia foi de 3 noites
We enjoyed our stay here. Very close to Xcaret park without having to spend a fortune on lodging. The unit we stayed at was comfortable with lots of space with patio. Would definitely come back. Thank you for an an amazing service!
We enjoyed our stay here. Very close to Xcaret park without having to spend a fortune on lodging. The unit we stayed at was comfortable with lots of space with patio. Would definitely come back. Thank you for an an amazing service!
8
Kody
24 de set. de 2025
·
A estadia foi de 1 noite
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
10
Sarah
9 de mai. de 2024
·
A estadia foi de 3 noites
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
10
Michele
7 de nov. de 2025
·
A estadia foi de 2 noites
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
10
Justin
17 de dez. de 2023
·
A estadia foi de 1 noite
Amazing property nested in nature, very kind, friendly and helpful staff, environment a little to noisy during the day due to highway and parks proximity, I fully recommend it if able to disregard surrounding disquietness.
Amazing property nested in nature, very kind, friendly and helpful staff, environment a little to noisy during the day due to highway and parks proximity, I fully recommend it if able to disregard surrounding disquietness.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
O serviço é um destaque: a equipe é consistentemente amigável, atenciosa e faz de tudo para ajudar com planejamento, transporte e toques pessoais. Muitos hóspedes se sentiram acolhidos do check-in ao check-out.
Avaliações dos hóspedes relacionadas
10
Luis
14 de jan. de 2024
·
A estadia foi de 2 noites
great place to stay if you like nature thanks to Nemesio, Fanny and rest of crew make it more enjoyable to stay only deal if you don't bring a car transportation is available at the main hwy but place is nice.
great place to stay if you like nature thanks to Nemesio, Fanny and rest of crew make it more enjoyable to stay only deal if you don't bring a car transportation is available at the main hwy but place is nice.
10
Gilbert
8 de set. de 2025
·
A estadia foi de 5 noites
This property is small, tranquil, and just lovely. We have stayed at the huge Cancun resorts and this was our first time in Playa Del Carmen. We chose this hotel for its great reviews and close proximity to Xcaret. The staff at Terasu Riviera Hotel is incredible! We arrived late at night due to flight delay, and Fernando was waiting in the entrance for us and took our bags and walked us to our room. The next day we met Fanny at breakfast and she helped us plan our day at Xcaret. Fernando indicated he would walk us to the bus that would take us to Xcaret and waited there with us. Xcaret is amazing and the best part is the show that runs from 7-9 pm. We arrived on the bus and there was Fernando ready to walk us back to our room. A gentleman named Jorge heard our delighted reaction at spotting spyder monkeys at breakfast and he lured them over with bananas and allowed us to feed them. Another member of their staff, Enemencio went out of his way to provide us with anything we needed. Fanny arranged for a taxi to take us to dinner in town and gave us a restaurant recommendation that was perfect. We received a text that night from Fernando offering to send a taxi for us and we were so relieved as it got late. Also, we had no idea until our last night that their chef is so talented and we had the best dinner there! (Pizza made in a wood burning oven). Aside from the incredible staff, the hotel is set in the jungle and it is a refreshing change from huge, busy hotels with loud music.
This property is small, tranquil, and just lovely. We have stayed at the huge Cancun resorts and this was our first time in Playa Del Carmen. We chose this hotel for its great reviews and close proximity to Xcaret. The staff at Terasu Riviera Hotel is incredible! We arrived late at night due to flight delay, and Fernando was waiting in the entrance for us and took our bags and walked us to our room. The next day we met Fanny at breakfast and she helped us plan our day at Xcaret. Fernando indicated he would walk us to the bus that would take us to Xcaret and waited there with us. Xcaret is amazing and the best part is the show that runs from 7-9 pm. We arrived on the bus and there was Fernando ready to walk us back to our room. A gentleman named Jorge heard our delighted reaction at spotting spyder monkeys at breakfast and he lured them over with bananas and allowed us to feed them. Another member of their staff, Enemencio went out of his way to provide us with anything we needed. Fanny arranged for a taxi to take us to dinner in town and gave us a restaurant recommendation that was perfect. We received a text that night from Fernando offering to send a taxi for us and we were so relieved as it got late. Also, we had no idea until our last night that their chef is so talented and we had the best dinner there! (Pizza made in a wood burning oven). Aside from the incredible staff, the hotel is set in the jungle and it is a refreshing change from huge, busy hotels with loud music.
10
Sunyoung
1 de set. de 2025
·
A estadia foi de 4 noites
My family and I had a great experience during our stay at Terasu. All the staff members were very friendly, warm, and welcoming. They accommodated to our needs and went above and beyond to make our stay comfortable. The hotel itself was very private but close to Xcerat and Xplor. Not only that, we were able to feed monkeys during our stay and play with a very cute cat. On our last day, the staff even packed us a separate container of their house-made hot sauce and mangos per request. If anyone wants a quiet, peaceful stay, I would definitely recommend.
My family and I had a great experience during our stay at Terasu. All the staff members were very friendly, warm, and welcoming. They accommodated to our needs and went above and beyond to make our stay comfortable. The hotel itself was very private but close to Xcerat and Xplor. Not only that, we were able to feed monkeys during our stay and play with a very cute cat. On our last day, the staff even packed us a separate container of their house-made hot sauce and mangos per request. If anyone wants a quiet, peaceful stay, I would definitely recommend.
10
Danielle
18 de mar. de 2025
·
A estadia foi de 5 noites
Off the beaten path but exactly what I needed. 10 min south of Playa right in the middle of the jungle. This place was perfection! I can't rave about this place enough. My son and I went on vacation together and stayed here as an option instead of Xcaret and man am I glad we did. The staff is beyond fantastic! They make you feel like family! And if you need a taxi - they have a guy!! And he can drop you off and pick up! The pink house down the road is great for breakfast as an alternative to their amazing breakfast. We will be back to see Fanny, Nemesio and Fernando!!! :)
Off the beaten path but exactly what I needed. 10 min south of Playa right in the middle of the jungle. This place was perfection! I can't rave about this place enough. My son and I went on vacation together and stayed here as an option instead of Xcaret and man am I glad we did. The staff is beyond fantastic! They make you feel like family! And if you need a taxi - they have a guy!! And he can drop you off and pick up! The pink house down the road is great for breakfast as an alternative to their amazing breakfast. We will be back to see Fanny, Nemesio and Fernando!!! :)
10
Liliana
23 de set. de 2025
·
A estadia foi de 1 noite
So close to Xcaret hotels and parks, quiet and peaceful place, friendly staff GREAT service and very attentive personnel
So close to Xcaret hotels and parks, quiet and peaceful place, friendly staff GREAT service and very attentive personnel
10
Stephen
18 de fev. de 2026
·
A estadia foi de 2 noites
Very helpful staff.
Very helpful staff.
10
Evette
3 de mar. de 2024
·
A estadia foi de 5 noites
Super cool jungle getaway about ten mins drive away from playa del carmen city center....Hotel very clean, Super friendly staff and the spider monkeys in the mornings makes this place so truly special!They are gentle when taking food and they dont steal sunglasses or cellphones like the ones in Asia LOL! Will definitely return in the near future! Special Thanks to Fanny, Jose , Omar and the nice older gent who always helped with the luggage!
Super cool jungle getaway about ten mins drive away from playa del carmen city center....Hotel very clean, Super friendly staff and the spider monkeys in the mornings makes this place so truly special!They are gentle when taking food and they dont steal sunglasses or cellphones like the ones in Asia LOL! Will definitely return in the near future! Special Thanks to Fanny, Jose , Omar and the nice older gent who always helped with the luggage!
8
Kody
24 de set. de 2025
·
A estadia foi de 1 noite
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
10
Jianmin
4 de jun. de 2025
·
A estadia foi de 3 noites
Excellent service! The staff treated us like being home. Very friendly. They also helped us to coordinate transportation. We definitely will go back. Best choice to stay in Xcaret area!
Excellent service! The staff treated us like being home. Very friendly. They also helped us to coordinate transportation. We definitely will go back. Best choice to stay in Xcaret area!
10
Michele
7 de nov. de 2025
·
A estadia foi de 2 noites
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Muito conveniente para visitar Xcaret, Xplor e Xenses. Alguns o acharam remoto ou de difícil localização e, sem carro, pode ser necessário depender de táxis ou transporte compartilhado caros.
Avaliações dos hóspedes relacionadas
10
Heather
18 de jul. de 2023
·
A estadia foi de 2 noites
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
6
Michelle
31 de mar. de 2025
·
A estadia foi de 2 noites
The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel
The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel
8
Annah
11 de mai. de 2024
·
A estadia foi de 3 noites
Loved the property and all the staff was amazing. Our only complaint was that it isn’t close to much of anything. We had to either take a bus or taxi into town for shopping, dining not at the hotel or the beach. But if your looking to just relax and lay back this is totally the place for you!
Loved the property and all the staff was amazing. Our only complaint was that it isn’t close to much of anything. We had to either take a bus or taxi into town for shopping, dining not at the hotel or the beach. But if your looking to just relax and lay back this is totally the place for you!
8
Sharolyn
10 de jul. de 2025
·
A estadia foi de 4 noites
Unique treehouse with monkeys you can hand feed and friendly, responsive staff. The resort is a solid 20 minutes from shopping and restaurant choices- so be prepared for regular taxi expenses if you do not have a car. This is not a “pamper” resort where guests lounge around the pool, but it’s a unique option if you have offsite entertainment plans.
Unique treehouse with monkeys you can hand feed and friendly, responsive staff. The resort is a solid 20 minutes from shopping and restaurant choices- so be prepared for regular taxi expenses if you do not have a car. This is not a “pamper” resort where guests lounge around the pool, but it’s a unique option if you have offsite entertainment plans.
10
Eunsoo
10 de fev. de 2024
·
A estadia foi de 2 noites
Everything was great while staying here! Super friendly staff and hotel is so peaceful. You can walk to Xcaret parks as well! Must stay!!!!!
Everything was great while staying here! Super friendly staff and hotel is so peaceful. You can walk to Xcaret parks as well! Must stay!!!!!
10
ROSAURA Bienvenida
13 de ago. de 2025
·
A estadia foi de 4 noites
I love the hotel but the only bad thing is taxi couldn’t get through easily because the hotel was very deep but besides that it was great
I love the hotel but the only bad thing is taxi couldn’t get through easily because the hotel was very deep but besides that it was great
8
James
11 de fev. de 2025
·
A estadia foi de 2 noites
This place is very cute, in a cool jungle setting, and far from the hustle and bustle of downtown Playa, which was a little too loud for us. If you want to access downtown Playa, you are very near the Main Street where you can hop on a collectivo for $30mx. The breakfast and coffee was good. This location is an excellent starting point if you’re doing Xcaret, since the hotel is essentially on the Xcaret property. It’s walking distance to a few of the parks. And of course, monkeys. Everybody loves monkeys. We fed some bananas to the spider monkeys and they couldn’t have been cuter. There was a couple issues with power, but it didn’t affect us and was beyond the control of the staff, who were very nice and helpful. Thanks to the staff for making our Xcaret park enjoyable!
This place is very cute, in a cool jungle setting, and far from the hustle and bustle of downtown Playa, which was a little too loud for us. If you want to access downtown Playa, you are very near the Main Street where you can hop on a collectivo for $30mx. The breakfast and coffee was good. This location is an excellent starting point if you’re doing Xcaret, since the hotel is essentially on the Xcaret property. It’s walking distance to a few of the parks. And of course, monkeys. Everybody loves monkeys. We fed some bananas to the spider monkeys and they couldn’t have been cuter. There was a couple issues with power, but it didn’t affect us and was beyond the control of the staff, who were very nice and helpful. Thanks to the staff for making our Xcaret park enjoyable!
8
Kody
24 de set. de 2025
·
A estadia foi de 1 noite
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
10
Jose Antonio
10 de dez. de 2025
·
A estadia foi de 4 noites
La excelente atención de Fernando y el lugar estratégico para ir a los parques a pie ah y también la visita de los Changos ja ja ja En las mejoras podrían poner algo donde se pueda colgar ropa Ya que cuentan con servicio de bicicletas estaría bien que tuvieran una bicicleta doble
La excelente atención de Fernando y el lugar estratégico para ir a los parques a pie ah y también la visita de los Changos ja ja ja En las mejoras podrían poner algo donde se pueda colgar ropa Ya que cuentan con servicio de bicicletas estaría bien que tuvieran una bicicleta doble
10
Sarah
9 de mai. de 2024
·
A estadia foi de 3 noites
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
O café da manhã é amplamente elogiado e muitos apreciaram os jantares no local – especialmente a pizza a lenha –, embora alguns tenham achado o café da manhã simples ou irregular. A qualidade geral da comida é bem avaliada.
Avaliações dos hóspedes relacionadas
10
Nidia Axel Leija
1 de ago. de 2025
·
A estadia foi de 2 noites
Excelente opción para llegar a descansar después de los Parques Xcaret, propiedad muy tranquila, excelente atención por parte de Fernando y Fanny. Incluye el Desayuno que estaba muy rico y la alberca aunque pequeña estaba limpia y muy fresca. Por la noche puedes cenar Pizza a la Leña o algunas otras opciones de menú del Restaurante Emilio’s, también muy rico! Hay monos alrededor que se acercan por la Mañana si les ofreces algo de fruta. Sin duda una excelente opción !!
Excelente opción para llegar a descansar después de los Parques Xcaret, propiedad muy tranquila, excelente atención por parte de Fernando y Fanny. Incluye el Desayuno que estaba muy rico y la alberca aunque pequeña estaba limpia y muy fresca. Por la noche puedes cenar Pizza a la Leña o algunas otras opciones de menú del Restaurante Emilio’s, también muy rico! Hay monos alrededor que se acercan por la Mañana si les ofreces algo de fruta. Sin duda una excelente opción !!
10
Heather
18 de jul. de 2023
·
A estadia foi de 2 noites
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
10
Elena
24 de jun. de 2025
·
A estadia foi de 5 noites
Lovely place! Eco-friendly, in nature, quaint peaceful place, close to Xcaret, Xenses, and Xplor. Staff was very attentive, kind, and just superb. Included breakfast had choices of fruit, cereal, pastries, eggs, omelette, juices, and coffee. An overall absolute lovely place, felt like i was at home. Highly recommended!
Lovely place! Eco-friendly, in nature, quaint peaceful place, close to Xcaret, Xenses, and Xplor. Staff was very attentive, kind, and just superb. Included breakfast had choices of fruit, cereal, pastries, eggs, omelette, juices, and coffee. An overall absolute lovely place, felt like i was at home. Highly recommended!
10
Olga
14 de abr. de 2024
·
A estadia foi de 3 noites
Customer service was great. Breakfast was very fulfilling. Highly recommended
Customer service was great. Breakfast was very fulfilling. Highly recommended
8
Kexi
18 de fev. de 2025
·
A estadia foi de 1 noite
Terasu is a hotel in jungle. The building is not new, but the room is clean. The breakfast was simple, but the scrambled eggs was made tasty. It's not too far from Xcaret Park. This is the reason we chose this hotel. After seeing the evening show at the park after 9pm, it took us 10-15 minutes to the hotel. There is no public transportation to the hotel. If you don't have a car, you have to rely on taxi service which is quite expensive. The staff was very friendly.
Terasu is a hotel in jungle. The building is not new, but the room is clean. The breakfast was simple, but the scrambled eggs was made tasty. It's not too far from Xcaret Park. This is the reason we chose this hotel. After seeing the evening show at the park after 9pm, it took us 10-15 minutes to the hotel. There is no public transportation to the hotel. If you don't have a car, you have to rely on taxi service which is quite expensive. The staff was very friendly.
10
Edward
19 de mar. de 2025
·
A estadia foi de 7 noites
The hotel is small and comfortable. The food was great and so was the staff. This is a relaxing and quiet resort.
The hotel is small and comfortable. The food was great and so was the staff. This is a relaxing and quiet resort.
10
Diana
6 de ago. de 2025
·
A estadia foi de 1 noite
Amazing!!!! Like a little oasis! Way cooler than the area because of the jungle! So many monkeys that came to eat bananas! The staff provided us with bananas, and my kids fed the spider monkeys and the iguanas. The pool was excellent at night and the food at the restaurant, amazing!!!!
Amazing!!!! Like a little oasis! Way cooler than the area because of the jungle! So many monkeys that came to eat bananas! The staff provided us with bananas, and my kids fed the spider monkeys and the iguanas. The pool was excellent at night and the food at the restaurant, amazing!!!!
10
kevin
26 de fev. de 2025
·
A estadia foi de 3 noites
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
10
Felipe
14 de mar. de 2024
·
A estadia foi de 1 noite
We loved the friendly reception. The concierge carried our bags and showed the restaurant, pool and room. Wood fire fresh pizza was amazing.
We loved the friendly reception. The concierge carried our bags and showed the restaurant, pool and room. Wood fire fresh pizza was amazing.
10
Sarah
9 de mai. de 2024
·
A estadia foi de 3 noites
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Juan Carlos
2 de set. de 2026
·
A estadia foi de 1 noite
Excelente servicio, personal muy amable.
Excelente servicio, personal muy amable.
10
Josue Jonatan
13 de jul. de 2026
·
A estadia foi de 3 noites
Personal very helpful.
Personal very helpful.
10
Agni
7 de jul. de 2026
·
A estadia foi de 3 noites
Hermoso hotel, privado, limpio y bien ubicado y con personal muy amable, Fernando nos apoyo completamente desde el inicio y siempre fue increíblemente amable.
Hermoso hotel, privado, limpio y bien ubicado y con personal muy amable, Fernando nos apoyo completamente desde el inicio y siempre fue increíblemente amable.
10
Valeria Robles
6 de jul. de 2026
·
A estadia foi de 9 noites
My fiancé and I had a wonderful stay here. The property was much smaller than we expected, but that ended up being one of our favorite things about it. With only nine units, it feels more like a boutique jungle retreat than a large resort. It's quiet, private, and a great choice if you're looking to disconnect and enjoy nature. We even saw monkeys during our stay! The rooms and property were very clean, and the breakfast, while the same each morning, was fresh, healthy, and clearly prepared with care. We looked forward to it every day. What truly made our experience exceptional was Fernando, the property manager. He went above and beyond to make us feel welcome and safe. He always checked in to see how our day was going, shared helpful tips, walked us to shuttle stops when needed, and made sure we got back safely. Since we weren't familiar with the area, his kindness and hospitality made a huge difference. This isn't a full-service resort where transportation and every amenity are handled for you, and dinner is available for an additional cost. It's also a little tucked away and can be tricky to find at first. However, once we got settled, none of that was an issue. If you're looking for a large, all-inclusive resort, this may not be the best fit. But if you want a peaceful, intimate stay surrounded by nature, we highly recommend it. We'd absolutely stay here again!
My fiancé and I had a wonderful stay here. The property was much smaller than we expected, but that ended up being one of our favorite things about it. With only nine units, it feels more like a boutique jungle retreat than a large resort. It's quiet, private, and a great choice if you're looking to disconnect and enjoy nature. We even saw monkeys during our stay! The rooms and property were very clean, and the breakfast, while the same each morning, was fresh, healthy, and clearly prepared with care. We looked forward to it every day. What truly made our experience exceptional was Fernando, the property manager. He went above and beyond to make us feel welcome and safe. He always checked in to see how our day was going, shared helpful tips, walked us to shuttle stops when needed, and made sure we got back safely. Since we weren't familiar with the area, his kindness and hospitality made a huge difference. This isn't a full-service resort where transportation and every amenity are handled for you, and dinner is available for an additional cost. It's also a little tucked away and can be tricky to find at first. However, once we got settled, none of that was an issue. If you're looking for a large, all-inclusive resort, this may not be the best fit. But if you want a peaceful, intimate stay surrounded by nature, we highly recommend it. We'd absolutely stay here again!
10
Martha Y
21 de jun. de 2026
·
A estadia foi de 4 noites
This 9 bedroom tropical boutique hotel, nestled between its natural beauty of jungle and exotic animals does not fall short of luxury and comfort. Bedrooms exceed in ammenities, comfortable beds, pillows, snacks, mini bar. Onsite kitchen, offering limited but tasteful options. The staff is great, always willing to keep you entertained with conversation and very helpful. It is an adorable property, we enjoyed the spider monkeys and iguanas plus more animals we’d never seen. Landscaping is in its natural habitat and gorgeous. It was a relaxing and comfortable stay. Barrowd the bikes and pedaled to Go Mart for snacks and beverages. Getting to Xcaret was easy. Fernando, Rocio, Evon and the chefs are absolute gems.
This 9 bedroom tropical boutique hotel, nestled between its natural beauty of jungle and exotic animals does not fall short of luxury and comfort. Bedrooms exceed in ammenities, comfortable beds, pillows, snacks, mini bar. Onsite kitchen, offering limited but tasteful options. The staff is great, always willing to keep you entertained with conversation and very helpful. It is an adorable property, we enjoyed the spider monkeys and iguanas plus more animals we’d never seen. Landscaping is in its natural habitat and gorgeous. It was a relaxing and comfortable stay. Barrowd the bikes and pedaled to Go Mart for snacks and beverages. Getting to Xcaret was easy. Fernando, Rocio, Evon and the chefs are absolute gems.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:30
Antes das 12:00
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As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
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novembro 2026
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Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-10-27: 107.35880872192382USD
- 2026-10-28: 107.38260237762451USD
- 2026-10-29: 106.66716230621337USD
- 2026-10-30: 145.39105673400877USD
- 2026-10-31: 141.0863496443176USD
- 2026-11-01: 134.3146854219055USD
- 2026-11-02: 136.21901855316162USD
- 2026-11-03: 130.16167350189207USD
- 2026-11-04: 130.45943386489867USD
- 2026-11-05: 130.45943386489867USD
- 2026-11-06: 130.45943386489867USD
- 2026-11-07: 130.45943386489867USD
- 2026-11-08: 130.45943386489867USD
- 2026-11-09: 130.45943386489867USD
- 2026-11-10: 130.45943386489867USD
- 2026-11-11: 130.45943386489867USD
- 2026-11-12: 130.45943386489867USD
- 2026-11-13: 130.45943386489867USD
- 2026-11-14: 130.45943386489867USD
- 2026-11-15: 130.45943386489867USD
- 2026-11-16: 122.7604879119873USD
- 2026-11-17: 130.45943386489867USD
- 2026-11-18: 130.45943386489867USD
- 2026-11-19: 130.45943386489867USD
- 2026-11-20: 130.45943386489867USD
- 2026-11-21: 130.45943386489867USD
- 2026-11-22: 130.45943386489867USD
- 2026-11-23: 130.45943386489867USD
- 2026-11-24: 130.45943386489867USD
- 2026-11-25: 130.45943386489867USD
- 2026-11-26: 130.45943386489867USD
- 2026-11-27: 130.619238578186USD
- 2026-11-28: 132.44698534942626USD
- 2026-11-29: 130.65579521194456USD
- 2026-11-30: 130.619238578186USD
- 2026-12-01: 130.619238578186USD
- 2026-12-02: 130.65579521194456USD
- 2026-12-03: 130.619238578186USD
- 2026-12-04: 130.619238578186USD
- 2026-12-05: 130.619238578186USD
- 2026-12-06: 130.619238578186USD
- 2026-12-07: 130.619238578186USD
- 2026-12-08: 130.619238578186USD
- 2026-12-09: 130.619238578186USD
- 2026-12-10: 130.619238578186USD
- 2026-12-11: 130.619238578186USD
- 2026-12-12: 130.619238578186USD
- 2026-12-13: 130.619238578186USD
- 2026-12-14: 130.619238578186USD
- 2026-12-15: 130.619238578186USD
- 2026-12-16: 130.619238578186USD
- 2026-12-17: 130.619238578186USD
- 2026-12-18: 156.29763713043212USD
- 2026-12-19: 164.827127723999USD
- 2026-12-20: 164.85710331451415USD
- 2026-12-21: 164.85710331451415USD
- 2026-12-22: 164.85710331451415USD
- 2026-12-23: 164.827127723999USD
- 2026-12-24: 164.85710331451415USD
- 2026-12-25: 250.51166538635252USD
- 2026-12-26: 250.64151998413084USD
- 2026-12-27: 250.45174817199705USD
A receção está aberta diariamente das 6:00 às 22:00. Contacte o alojamento pelo menos 24 horas antes da chegada para organizar o check-in, através dos dados que constam na sua confirmação de reserva. Os clientes deverão completar o registo online no alojamento através de um link seguro antes da chegada. Os clientes deverão fornecer uma cópia do seu documento de identificação com fotografia emitido pelo governo antes da chegada.
Os clientes irão receber um e-mail 24 horas antes da chegada com instruções para o check-in e um código de acesso. A receção conta com funcionários apenas durante um certo horário. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito e numerário
- O alojamento dispõe do seguinte elemento de segurança: extintor.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Terá de efetuar uma reserva se quiser desfrutar de massagens ou aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este hotel antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- O alojamento disponibiliza check-in sem contacto e check-out sem contacto.
Dados da empresa
Número de registo do alojamento 008-007-007653/2026
- Tarifa de pequeno-almoço preparado no momento: de 180 MXN a 250 MXN por adulto e de 180 MXN a 250 MXN por criança (valores aproximados)
- Taxa de transporte de/para o aeroporto: 2300 MXN por veículo (ida e volta, ocupação máxima de 4) pessoas
- Transporte de/para o aeroporto por criança: 2300 MXN (ida e volta), para crianças até aos 17 anos
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Serviços
Balcão de turismo
Serviços de limpeza
Cofre
Aluguer de bicicletas
Depósito de bagagem
Check-in/check-out expresso
24-Hour Front Desk
Concierge Services
Geral
Restaurante
Quartos de não fumadores
Banheira de hidromassagem/Jacúzi
Massagem
Spa/Health club
Sala familiar
Beach Sun Loungers
Atividades
Piscina
Jardim
Andar de bicicleta
Piscina exterior
Piscina exterior aquecida
Mobiliário de exterior
Pool (Seasonal Outdoor)
Terraço
Estacionamento
Estacionamento
Serviço de transporte ao aeroporto
Estacionamento gratuito
Internet
Wi-fi gratuito