Haven Homes - Central Luton Studio Apartments

The place was very clean, the staff were friendly and welcoming, and it was conveniently located close to the bus stand and city centre shops.

Nicely decorated. Nice to have a sofa and armchair to sit in, rather than being confined to a bed like in a hotel room. Very simple check in, very simple check out. Very much a hassle free trip. Thank you

They had BEDBUGS!!!

Haven homes is a decent accomodation in a bad area. Luton is not a very nice place, so much so that I spent the most time there either sleeping or in the train station. However, this review is about Haven Homes, so I'll be sticking to the facilities and not speaking to it's surroundings. The positives: The flat (#4) was furnished with a wall mounted heater, an oven, a microwave, and an electric stovetop. The countertop and sink were large enough to work easily, and the provided pots and pans mean the place is suited for a long stay on a budget. The bed was somewhat stiff, but serviceable. The commons area is also under surveillance for safety reasons. Overall the cleanliness was acceptable however there were some spots I could nitpick. The negatives: The water heater was small which meant you had to keep your showers short. There were spiders in the building, and I did wake up to a bite on my hand.

We were disappointed with the property for the following reasons; a) no heat when we first got there…I sent an e-mail and received a response eventually, but we did not have heat until well into the night. The email was not specific how we should turn on the heat. No hot water and for much of the night we were cold. The host eventually turned on the heat but we were uncomfortable for much of the stay. b) the host did laundry (towels/sheets) until well after midnight and this prevented our sleep. c) there are no drapes and the garden light was too bright, disrupting our sleep.