Hotelday Plus Teascape Chiayi

The lobby was big, unfortunately was full as they don’t let you check in a minute early. The room was a good size and we didn’t feel crammed with our big suitcases. Had a big deep Japanese style bath, with a tea soaking liquid. And the body wash and lotion were natural ingredients. Also the tea in the room was incredible quality from Alishan. The room has an AI concierge/listening device. We unplugged it and house keeping plugged in in every day 😆 We were given a voucher for non alcoholic drink due to the fact the rooftop pool was closed for repairs. This was the only disappointing experience in the hotel. We wanted to sit on the rooftop and have a few sunset drinks, even if the pool was closed. Considering that there was no one else on the rooftop and we were actually wanting to purchase beers and cocktails The bar staff told us that we had to take our “non alcoholic beverage to our room and that the tables were for bookings only” After some attitude from the bar staff they let us sit at a table. To note the rooftop is only open Friday-Sunday for a DJ club night for outside parties. All other staff were polite and friendly. The pre-order breakfast also comes with a mini buffet. Very tasty and satisfying. Location is great. 8 minutes walk to the new Beimen train station. So you don’t need to trek back to the city centre for the Alishan train. Also very close to a decent supermarket and several convenience stores Some great food options around.

friendly staff

Staff was great! Also the amenities

Service is good, close to landmarks

the hotel's tea-themed lobby and tranquil setting appealing, and the check-in was efficient. However, they noted a contrast in friendliness between front office staff and service attendants, specifically praising a tall male staff member with glasses. The room lacked hanging space, had limited amenities (2 biscuits, 2 tea bags, no coffee), a malfunctioning automated toilet, and non-functional Netflix. The centrally controlled AC had only an on/off setting, the bed was too firm, and the pillows too soft, leading to sleepless nights. Morning noise from housekeeping was also an issue. Breakfast tasted good, with commendable noodle and dumpling options, but the dining room's aesthetic was disliked. The small, glass-enclosed fitness center had outdated cardio machines, no AC, towels, or water. The visually appealing pool had restricted hours, and the guest was dissatisfied with a late afternoon incident where a staff member impolitely asked them to leave or pay NTD300 without prior notification. While the hotel exterior was well-maintained, some outdoor furniture and lighting were in disrepair and posed safety concerns.